quality assurance consultant

PharmEng Technology

<div>
 
 About The Job Quality Assurance Consultant
 
 
 
 
 Job Summary:
 
 The Quality Assurance Consultant is responsible for the implementation, maintenance, and oversight of the Quality Management System (QMS) in local affiliates. This role ensures compliance with regulatory requirements, quality standards, and company policies. The Quality Assurance Consultant will manage quality risk, complaints, change controls, deviations, CAPA, authority inspections, self-inspections, GxP surveillance, product quality reviews, training, local product release, and oversight of GDP requirements for local warehousing and distribution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 QMS implementation, maintenance, and oversight in local affiliates.
 </li>
 <li>
 Maintenance of the local Quality Manual and Site Master File.
 </li>
 <li>
 Quality risk management in local affiliate, including risk identification, analysis, communication, control, and escalation as required.
 </li>
 <li>
 Complaint management, acting as the Local Complaint Coordinator for reporting, local assessment, and local investigation.
 </li>
 <li>
 Change control management, QA assessment, site change control, QA review for change implementation and closure.
 </li>
 <li>
 Deviation management for internal, external, and transport deviations.
 </li>
 <li>
 CAPA management from deviations, internal audits, external audits, and self-inspections.
 </li>
 <li>
 Management of authority inspections and self-inspections.
 </li>
 <li>
 Local GxP surveillance and assessment.
 </li>
 <li>
 Product quality review (PQR).
 </li>
 <li>
 Training management, including maintenance of training matrix, training of local staff, annual GxP refresher training, and handling of training assignments in the LMS.
 </li>
 <li>
 Local product release (local QP), shipment review of transport performance, goods receipt check, and deviation handling.
 </li>
 <li>
 Oversight of GDP requirements for local warehousing and distribution.
 </li>
 <li>
 Shipping lane qualification and local transport performance of secondary distribution.
 </li>
 <li>
 Secondary distribution transport performance review.
 </li>
 <li>
 Return management, including QA evaluation against return criteria and collaboration with distributors.
 </li>
 <li>
 Product recall management, including local recall execution, communication with customers, communication with HA, recall reconciliation, and local product destruction.
 </li>
 <li>
 GxP suppliers management, including supplier identification, qualification, approval, annual compliance status evaluation, quality audit planning, conduct quality audits, and CAPA approval and closure.
 </li>
 <li>
 Local repackaging and relabeling, including change management, protocol, execution, QA review, and release.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Quality Management, Life Sciences, or a related field.
 </li>
 <li>
 Minimum of 5 years of experience in Quality Assurance within the pharmaceutical or healthcare industry.
 </li>
 <li>
 Strong knowledge of GxP regulations and quality standards.
 </li>
 <li>
 Excellent analytical, problem-solving, and communication skills.
 </li>
 <li>
 Ability to work independently and collaboratively in a team environment.
 </li>
 <li>
 Proficiency in using Quality Management Systems and Learning Management Systems (LMS).
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Attention to detail and accuracy.
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Effective leadership and team management abilities.
 </li>
 <li>
 Proactive and results-oriented mindset.
 </li>
 </ul>
</div>

Quality Assurance Consultant

ROZEE.PK

<div><div><div>UNICEF works in over 190 countries and territories to save childrens lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job it is a calling.
UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture., coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, the right to get an education!
The Government of Khyber Pakhtunkhwa, through the Elementary and Secondary Education Department (E&amp;SED), in collaboration with UNICEF, is implementing the Multi-Year Work Plan (MYWP) 20252027 to strengthen the education sectors capacity to deliver equitable, inclusive, and quality education services. The MYWP aligns national and provincial education sector strategies and aims to address systemic challenges through evidence-based planning, cross-sectoral coordination, and sustainable implementation models.
Given the complexity and scale of the MYWP, there is a critical need for dedicated technical support to ensure its effective operationalization. This includes aligning annual operational plans with sector priorities, supporting upstream policy work, facilitating coordination among directorates and stakeholders, and ensuring quality assurance across program components. The scope of work also involves supporting the Education Sector Reform Unit (ESRU) in convening technical working groups (TWGs), Local Education Group (LEG) meetings, and donor engagements, while maintaining robust documentation and follow-up mechanisms.
How can you make a difference?
The Purpose of this consultancy is to provide strategic and technical support to E&amp;SED and E&amp;SED for the effective implementation, monitoring, and quality assurance of the MYWP 20252027. The consultant will facilitate sector coordination, strengthen planning and review processes, and ensure alignment between UNICEF-supported interventions and government priorities.
Task to be Performed:
<ul><li>Strategic Planning and Operationalization of MYWP 2025-27</li>
<li>Sector Analysis &amp; Quality Assurance</li>
<li>Coordination &amp; Stakeholder Engagement</li>
<li>Policy Dialogue, Data, &amp; Risk</li>
</ul>If you would like to know more about this position, please review the complete Job Description here: Program Quality Assurance Consultant - TORs.docx
To qualify as an advocate for every child you will have
Minimum requirements:
Education:
<ul><li>First University Degree (bachelors or equivalent) in education, Development Studies, Public Policy, or a related field.</li>
</ul>Work Experience:
<ul><li>At least 1 year of progressive experience in education innovation, early childhood education, or program coordination within government or development sectors.</li>
<li>Demonstrated experience in managing cross-sectoral initiatives involving multiple stakeholders, including government, donors, and NGOs.
</li><li>Proven ability to introduce and scale innovative solutions in resource-constrained or complex education settings.
</li><li>Prior work experience with or a strong understanding of UN systems, donor-funded programs, and public-private partnerships.
</li><li>Experience in project management, coordination, and implementation of education or early learning initiatives.
</li></ul>Skills:
<ul><li>Strong coordination, leadership, and organizational skills.
</li><li>Excellent written and verbal communication abilities, including report writing, presentations, and stakeholder engagement.
</li><li>Technical knowledge of early learning systems, education reform, teacher training, and integration of technology into education.
</li><li>Proficient in digital tools for project management, research, and communication.
</li><li>Familiarity with the education landscape and policy environment in Pakistan, particularly in KP.
</li></ul>Language Requirements:
Fluency in English (verbal and written) is required. Knowledge of another local language is an asset.
Desirables:
<ul><li>Familiarity with UNICEF operations and procedures.
</li><li>Knowledge of Pashto language.
</li><li>Previous experience working in UN or donor-funded education programmes in Pakistan.
</li></ul>For every Child, you demonstrate...
UNICEFs Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
The UNICEF competencies required for this post are
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
[add the 8th competency (Nurtures, leads and manages people) for a supervisory role].
Familiarize yourself with our competency framework and its different levels.
UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
<ul><li>Duration of the assignment is 12 months.</li>
<li>Only shortlisted candidates will be contacted and advance to the next stage of the selection process.</li>
<li>Applicants must submit a financial quotation indicating the consultant fee against monthly deliverables as part of the application.</li>
<li>Consultant will be based in Peshawar and will be required to travel within the country as and when required.</li>
<li>Consultant needs to produce a copy of their health insurance coverage at the time the contract is awarded.</li>
</ul>As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable women, minorities, persons with disabilities and other underrepresented groups are encouraged to apply.
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants bank account information.
Humanitarian action is a cross-cutting priority within UNICEFs Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Additional information about working for UNICEF can be found here. 
 
 
</div><div></div><div><h4 class="jobSectionHeader">TOTAL POSITIONS</h4>
1
<h4 class="jobSectionHeader">POSTED ON</h4>
November 5, 2025
<h4 class="jobSectionHeader">EXPIRY DATE</h4>
November 12, 2025
<h4 class="jobSectionHeader">BUSINESS</h4>
UNICEF
<h4 class="jobSectionHeader">CATEGORY</h4>
Agriculture / Fertilizer / Pesticide
<h4 class="jobSectionHeader">JOB TYPE</h4>
Consultant</div></div></div>

PROGRAM QUALITY ASSURANCE CONSULTANT, PESHAWAR, PAKISTAN, 364 DAYS

Bupa

<div>Quality Assurance Consultant - Must speak Fluent Cantonese<div>
Job Description:
Quality Assurance Consultant
Contract type: Permanent
Shift pattern: Full-time - 40 hours per week
Location : Egypt, Cairo
Requirement: Applicants must be fluent in Cantonese
We make health happen
At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.
Working as a Quality Assurance Consultant you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service.
You'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
You will ensure that our products and services are assessed and processed accurately and consistently contributing to a Good Customer Outcome and Experience for our customers in line with business process and policy improvements within Bupa.
How you'll help us make health happen:<ul><li>
Develop an extensive knowledge of the current procedures and processes to ensure that all interactions are assessed accordingly.</li><li>
Review both real-time and retrospective member interactions to ensure they are handled in a regulatory compliant manner, using knowledge and experience to determine whether the member has received the correct outcome and whether the customer experience fits with Bupa brand.</li><li>
Support the delivery of ongoing and improved Customer Outcomes and Experience; escalating issues and identifying common trends in line with existing frameworks, focusing on preventing issues from happening in the future.</li><li>
Identify interactions containing non-conformances and breaches and provide appropriate feedback to the Commercial Management team to be discussed with individuals and addressed through corrective action plans.</li>
</ul>Key Skills / Qualifications Needed For This Role<ul><li>
The successful candidate will be fluent in Cantonese, both spoken and written</li><li>
Proven track record of delivering an excellent customer experience.</li><li>
The ability to set and achieve personal and team goals that deliver on Bupa's strategic framework and business/functional goals.</li><li>
Strong attention to detail with the ability to analyse each interaction and make decisions with confidence, occasionally defusing difficult and emotional situations</li><li>
Excellent communication skills with the ability to liaise with management and staff.</li><li>
Organised and able to prioritise workload.</li><li>
Excellent problem-solving skills, initiative and the ability to make sound commercial decisions.</li>
</ul>Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &quot;Be you at Bupa&quot;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full time
Job Area:
Delivery and Operations
Locations:
Egypt - Cairo</div></div>
 
Company pension, Cycle to work scheme, Employee mentoring programme, Health &amp; wellbeing programme, Free flu jabs, Gym membership, Financial planning services, Referral programme

Quality Assurance Consultant - Must speak Fluent Cantonese

Centric Brands

<div>
 
 
 About Us
 
 
 
 Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women&rsquo;s, men&rsquo;s and kid&rsquo;s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company&rsquo;s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.
 
 
 
 
 
 
 Specific Responsibilities Would Include
 
 
 
 Centric Brands Job Description for Egypt QA/Merchandiser (Hybrid)
 
 <ul>
 <li>
 Primary Responsibilities: Quality Assurance function in Kenya
 </li>
 <li>
 Coordination of Fit, PP approval, PP meeting.
 </li>
 <li>
 Conduct Inline inspections, Final inspections.
 </li>
 <li>
 Follow up on Production WIP and report any challenges communicate to Asia Leads/NA Leads.
 </li>
 <li>
 Communicate inspection results for each production order with Head office
 </li>
 <li>
 Conduct full packaging inspection of components, execution, and stickers
 </li>
 <li>
 Preparation and communication of daily quality inspection.
 </li>
 <li>
 WIP maintenance and Tracking
 </li>
 <li>
 Any Licensor/Customer QA w/Factories inclusive of packing instructions
 </li>
 <li>
 Factory Audits and Corrective Action Plan
 </li>
 <li>
 Tracking of Color, Bulk Fabric &amp; Trim Approval
 </li>
 <li>
 Samples &amp; Special Req&rsquo;s- PD and Design
 </li>
 <li>
 QA w/Factories inclusive of packing instructions
 </li>
 <li>
 Report Review and support in problem resolution
 </li>
 <li>
 Compliance. On-boarding and Corrective Action
 </li>
 <li>
 Collaborator of Vendor Allocation and Sourcing Strategy
 </li>
 <li>
 Checking and sending official PO to factory &amp; update delivery date on SAP.
 </li>
 <li>
 Coordinate with sales for the QTY/Delivery/direct shipment order Booking issue on HFC/CPO/PO
 </li>
 </ul>
 
 
 
 
 
 Our Best Fit Candidate Would Have
 
 
 <ul>
 <li>
 Proven working experience in quality assurance / textile field
 </li>
 <li>
 Creativity, technical capability and sensibility for garment / textile
 </li>
 <li>
 Up to date with the latest QA /QC and best practices
 </li>
 <li>
 Knowledge of garment manufacturing, including construction, fabrication, trim and print techniques
 </li>
 <li>
 Ability to multi-task and meet deadlines; highly detail oriented and meticulous
 </li>
 <li>
 Bachelor&rsquo;s Degree in Textile or related field
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Proficient in Microsoft Office, Adobe products, Excel
 </li>
 </ul>
</div>

Consultant, QA/QC

Oracle

<div>We are looking for a Senior Test Consultant to join our team. As a Senior Test Consultant, you will play a crucial role in verifying the functionality of the electronic medical software used by federal agencies. This is a client facing role working with the Government; you will be expected to lead meetings and test sessions with client representation attending. Your primary goal will be to ensure a quality product is provided to the end users through extensive testing and quality assurance processes. The work you do will contribute to the successful implementation of EHR systems and improve the lives and healthcare experience for active duty service members, veterans, and their care teams.
 
 
Responsibilities
<ul><li>Support manual testing efforts of both functional testing and technical/interface testing
</li><li>Gather requirements needed for test plan development and test script creation
</li><li>Design and write manual front-end test scripts for multiple service line workflows and solutions to validate design and configuration against client requirements
</li><li>Follow test case writing standards
</li><li>Consult with clients through design decision impacts related to testing
</li><li>Coordinate and lead test sessions with federal testing teams, internal stakeholders and external stakeholders
</li><li>Provide testing oversight, direction, and expertise to stakeholders for multiple workflows within a solution
</li><li>Coach and collaborate with client on testing best practices and identify appropriate testing methods to complete system and integrated testing based on project scope, and partner with project stakeholders to identify and implement optimal testing plan
</li><li>Advise and consult with internal and external project stakeholders on testing activities, defect investigations, issues, and concerns related to assigned client(s) and/or service line(s)
</li><li>Manually execute test cases, capturing test evidence as needed
</li><li>Verify test evidence records and artifacts are maintained in accordance with testing compliance procedures
</li><li>Lead and facilitate test plan reviews and manage ongoing test execution schedules
</li><li>Document, track, and manage test findings/defects using ALM (Application Lifecycle Management)
</li><li>Participate in the preparation and review of joint testing, regression cycles, and sustainment testing processes
</li>Maintain compliance with record management and privacy/security requirements associated with handling PHI or PII data during testing 
<li>
</li></ul> 
Qualifications
<ul><li>3-5 years of overall experience in relevant role
</li><li>Undergraduate degree or equivalent experience
</li><li>Product or technical expertise relevant to practice focus.
</li><li>Strong written and oral communication skills
</li><li>Ability to work independently and as part of a team
</li><li>Attention to detail and organization skills
</li><li>Manage competing priorities
</li><li>Collaborative mindset and a willingness to work with internal and external teams
</li><li>Assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements
</li><li>Hands-on experience writing formal test plans/scripts and compiling test evidence in regulated environments
</li><li>U.S. citizenship required due to client contracts and must be based on U.S. soil
</li>Must be able to obtain the appropriate government security clearance card applicable to your position 
<li>
</li></ul> 
Preferred Qualifications
<ul><li>Experience implementing an Oracle Cerner product
</li><li>Experience in testing practices
</li><li>Experience working with federal government customers
</li><li>Familiarity with EHR workflows, interface validation, or data migration testing
</li><li>Prior participation in federal health IT projects (e.g., VA, DoD) or experience supporting test events in a regulated healthcare IT environment
</li><li>Prior experience working in a clinical/hospital or healthcare environment, or direct knowledge of hospital operations and patient care processes
</li><li>Proficiency in Application Lifecycle Management, JIRA, or other test management/defect tracking tools
</li></ul>#LI-MBOH</div>
 <div>Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.</div>

Federal Senior Test Consultant - Oracle Health

<div>Requisition Id: 1654801 
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it&rsquo;s your career and &lsquo;It&rsquo;s yours to build&rsquo; which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. 
 
The opportunity : Consultant-National-Assurance-ASU - CCaSS - CCaSS Services - Mumbai 
 
National :
National comprises of sector agnostic teams working across industries for a well rounded experience.
ASU - CCaSS - CCaSS Services :
Assurance&rsquo;s purpose is to inspire confidence and trust to enable a complex world to work. We do so by protecting and serving the public interest, promoting transparency, supporting investor confidence and economic growth and nurturing talent to provide future business leaders . We help clients by :
1) Ensuring their accounts comply with the requisite audit standards
2) Providing a robust and clear perspective to audit committees and
3) Providing critical information for stakeholders.
Our Service Offerings include External Audit, Financial Accounting Advisory Services (FAAS) , IFRS &amp; US GAAP conversion , IPO and other public offering, Corporate Treasury - IFRS 9 accounting &amp; implementation support etc. 
Your key responsibilities 
 
Technical Excellence
esg research 
Skills and attributes 
 
To qualify for the role you must have 
Qualification
graduate
Experience
0-1 years 
What we look for 
 
People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach. 
 
What we offer 
 
Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities. 
 
EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people&mdash;enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing. 
 
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. 
 
Join us in shaping the future with confidence. Apply Now</div>

Consultant - Assurance - National - ASU - CCaSS - CCaSS Services - Mumbai

SHREE R M B FOOD PRODUCT

Job Title: Quality Assurance (QA) &amp; Trainer &ndash; Call CenterReports To: Quality Manager / Operations ManagerJob SummaryWe are seeking a proactive and detail-oriented QA &amp; Trainer to ensure high-quality interactions and drive continuous improvement within our call center team. This role is responsible for monitoring and evaluating agent performance, providing constructive feedback, and conducting training sessions to enhance service delivery, compliance, and customer satisfaction.Key ResponsibilitiesQuality AssuranceMonitor inbound and outbound calls, chats, and emails to assess the quality of customer interactions.Evaluate agent performance based on call handling, communication skills, product knowledge, and adherence to process standards.Document findings and share detailed feedback with agents and supervisors.Identify performance gaps and recommend corrective actions or coaching opportunities.Maintain and update QA scorecards, evaluation sheets, and call calibration processes.Collaborate with Team Leaders and Operations Managers to ensure QA insights are implemented effectively.Track key quality metrics and generate periodic reports.Conduct new hire training for customer service agents, including product/process knowledge, soft skills, and system navigation.Develop and update training materials and e-learning content.Deliver refresher training and performance improvement programs based on QA findings.Work closely with leadership to identify training needs and design learning interventions.Measure training effectiveness through assessments, feedback, and performance metrics.QualificationsBachelor&rsquo;s degree in Business, Communication, or a related field (preferred).2+ years of experience in a call center QA or trainer role (BPO experience is an advantage).Strong knowledge of quality monitoring tools and performance metrics.Experience in designing and conducting effective training sessions.Excellent communication, presentation, and coaching skills.Analytical mindset with the ability to interpret data and identify trends.Proficiency in MS Office (Excel, PowerPoint) and CRM/call monitoring tools.Key CompetenciesAttention to detail and strong observation skills.Empathy and ability to deliver constructive feedback positively.Strong time management and organizational skills.Team-oriented with a passion for employee development.Adaptability in a fast-paced and evolving environment.Performance IndicatorsQA scores and accuracy rate.Agent performance improvement post-training.Training effectiveness and completion rates.Consistency in calibration with QA and Operations leadership.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Quality Assurance (QA) & Trainer – Call Center

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