quality assurance coordinator

MarketSource Inc.

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   Quality Assurance Coordinator - Healthcare
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  MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world&rsquo;s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.
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  Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.
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   Summary
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  As a Quality Assurance Coordinator servicing health insurance industry clients, you will ensure best-in-class quality assurance in a highly regulated environment. Working closely with the Quality Assurance Supervisor, this role is responsible for ensuring that agent-member interactions, program documentation and processes, meet client requirements and compliance standards with respect to applicable regulations (e.g. HIPAA, CMS). By evaluating performance against program requirements and compliance standards, this position plays a critical role in identifying initiatives related to automation, coaching, auditing, data reporting and training.
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  More specifically, you will monitor agent/customer interactions, conduct audits, and participate in continuous improvement initiatives to meet or exceed client contractual quality commitments and enhance customer satisfaction. In this role, you will collaborate with team members across the organization to uphold high performance standards and implement innovative quality solutions.
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   Essential Job Functions
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  &bull; Call Monitoring &amp; Evaluation: Monitor and evaluate inbound and outbound calls to assess compliance, service quality, accuracy, and adherence to scripts and policies. Use standard scorecards to rate communication skills, compliance, and resolution effectiveness for each interaction.
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  &bull; Compliance Audits: Conduct regular QA audits of customer service interactions, documents, and processes to ensure adherence to health insurance regulations and client requirements (e.g. verify HIPAA privacy compliance, Medicare/CMS guidelines).
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  &bull; Feedback &amp; Coaching: Identify constructive feedback and coaching opportunities for call center agents focused on improving customer service skills and compliance. Partner with relevant internal stakeholders to develop refresher training or new learning modules for recurring issues.
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  &bull; Quality Reporting &amp; Analysis: Analyze QA data and metrics (quality scores, error trends, customer feedback) to identify trends, root causes, and areas for improvement. Prepare and present detailed quality reports for Supervisors, highlighting performance against KPIs and recommending actions. Ensure all reporting is timely, accurate, and aligned with client SLAs.
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  &bull; Customer Service &amp; Continuous Improvement: Champion a customer-centric approach in quality programs, ensuring that QA standards align with exceptional customer service and positive member experiences. Promote a culture of continuous improvement and innovation, introducing initiatives (e.g. process automation, updated QA scorecards, new monitoring techniques) that elevate quality and efficiency.
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  &bull; Contractual &amp; SLA Adherence: Maintain QA schedules (e.g. call sampling rates) and partner with applicable stakeholders to ensure quality targets are met or exceeded.
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  &bull; Regulatory Compliance Assurance: Stay up-to-date on all relevant health insurance industry regulations and client compliance standards. Ensure quality processes and agent evaluations incorporate checks for regulatory requirements (e.g. proper call disclosures, data privacy and security protocols, documentation accuracy). Conduct focused compliance monitoring (such as verifying HIPAA procedures on calls) and support any external audits or quality assessments by providing necessary documentation and reports.
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   Required Knowledge, Skills, and Abilities:
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  &bull; Analytical &amp; Reporting Skills: Strong analytical abilities with experience in data analysis and QA metrics interpretation. Proficiency in creating and sharing quality reports, presentations, and dashboards for stakeholders. Able to identify trends and root causes from data and drive actionable insights for process improvements.
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  &bull; Communication &amp; Coaching: Excellent verbal and written communication skills. Ability to deliver clear, constructive feedback and training to frontline employees to improve performance. Strong interpersonal skills with a collaborative approach to work effectively with agents, trainers, managers, and clients.
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  &bull; Knowledge of Compliance Standards: In-depth knowledge of health insurance regulations and compliance requirements, including HIPAA privacy/security rules and Medicare/Medicaid guidelines for call centers. Demonstrated commitment to maintaining confidentiality and data security in handling Protected Health Information.
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  &bull; Organizational Skills: Detail-oriented and highly organized, with the ability to manage QA review schedules, multitask across different client programs, and meet strict deadlines for reports and audits. Capable of maintaining documentation and records with a strong attention to detail for auditing purposes.
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  &bull; Problem-Solving &amp; Improvement Mindset: A proactive mindset focused on continuous improvement and innovation in quality processes. Ability to troubleshoot quality issues, facilitate root cause analysis, and implement process or policy enhancements that improve service outcomes. Adaptable to change and able to update QA criteria as business needs and industry standards evolve.
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  &bull; Technical Proficiency: Proficient with standard office software (e.g. MS Excel, Word, PowerPoint) and experienced in using call center QA monitoring tools. Hands-on experience with quality management systems or call recording software is preferred. Comfortable working with Customer Relationship Management (CRM) systems and contact center telephony platforms; able to quickly learn new software and analytics tools related to quality monitoring.
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   Job Requirements:
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  &bull; High school diploma or GED required.
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  &bull; Experience: 2+ years of experience in call center quality assurance, with prior QA experience in the health insurance or healthcare industry strongly preferred. Familiarity with health insurance products, terminology, and member services processes is essential. Experience in a BPO/outsourcing environment or high-volume contact center is highly valued.
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  &bull; Compliance Training: HIPAA compliance certification or formal training in privacy and security of healthcare information is strongly preferred. Any additional certifications in healthcare compliance or call center compliance (e.g., CMS training) would be beneficial.
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  &bull; QA/Customer Service Certifications: Certifications in call center quality or customer service (for example, COPC or other contact center excellence certifications) are an advantage, as they demonstrate knowledge of industry best practices in quality assurance and customer experience.
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  &bull; Quality Monitoring Software: Proficiency with call recording and quality management systems for evaluating interactions and tracking QA data. Experience leveraging these tools to create scorecards, record evaluations, and generate QA reports.
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  &bull; Contact Center Technologies: Working knowledge of call center telephony systems, CRM software, and workforce management tools. Ability to navigate systems commonly used in health insurance BPO operations to verify information during QA reviews.
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  &bull; E-Learning/Training Tools: Experience with e-learning platforms or Learning Management Systems (LMS) is a plus, to coordinate agent training and track the effectiveness of coaching interventions related to quality improvement.
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Quality Assurance Coordinator - Healthcare

MCMC

<div><p><b>Calling All LPNs and RNs!</b>
</p><p></p><p>Are you an LPN's and RN's looking for an exciting new opportunity? <b>MCMC</b> is on the hunt for a talented <b>Clinical Quality Assurance Coordinator</b> to join our growing team! In this role, you&rsquo;ll dive into medical records, pulling out key details and crafting detailed narrative summaries. Your keen eye for detail will make you an invaluable part of our quality assurance process.</p><p>
</p><div><b>Why You&rsquo;ll Love This Role:</b><br>
<b>-100% Remote</b> &ndash; Work from where you're most comfortable - home!<br>
<ul><li><b>Flexible Hours</b> &ndash; Monday-Friday. Start your day between 11:30am EST, and end at 8:00pm EST.</li></ul></div><p>
At MCMC, we&rsquo;re an <b>employee-first</b> company offering fantastic <b>benefits</b> and incredible <b>growth opportunities</b>. If you&rsquo;re ready to take the next step in your career with a team that values your expertise, we want to hear from you!</p><p>
</p><p>Don&rsquo;t wait&mdash;apply today and join us on this exciting journey!
</p><p></p><p><b>MINIMUM REQUIRED QUALIFICATIONS</b></p><p><b>
Education and/or Experience
</b></p><p>High school diploma or equivalent required. A minimum of two years clinical or related field experience; or equivalent combination of education and experience preferred. Knowledge of the insurance industry, preferably claims management relative to one or more of the following categories: workers' compensation, no-fault, liability, or disability preferred.</p><p><b>
Certificates, Licenses, Registrations
</b></p><p>LPN/LVN/RN may be required based on business needs.</p><p>
</p><p><b>ESSENTIAL COMPETENCIES
</b></p><p><b>QUALIFICATIONS
</b></p><ul><li>Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.</li><li>
Must be a qualified typist with a minimum of 40 W.P.M</li><li>
Must have a full understanding of HIPAA regulations and compliance.</li><li>
Must be able to operate a general computer, fax, copier, scanner, and telephone.</li><li>
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.</li><li>
Must demonstrate exceptional communication skills.</li><li>
Ability to follow instructions and respond to upper managements&rsquo; directions accurately.</li><li>
Must demonstrate accuracy and thoroughness. Look for ways to improve and promote quality and monitors own work to ensure quality is met.</li><li>
Must be able to work independently, prioritize work activities and use time efficiently.</li><li>
Must be able to maintain confidentiality.</li><li>
Must be able to demonstrate and promote a positive team -oriented environment.</li><li>
Must be able to stay focused and concentrate under normal or heavy distractions.</li><li>
Must be able to work well under pressure and or stressful conditions.</li><li>
Must possess the ability to manage change, delays, or unexpected events appropriately.</li><li>
Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.</li></ul><p><b>
LANGUAGE/COMMUNICATION SKILLS
</b></p><ul><li>Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents.
</li><li>Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.</li><li>
Ability to respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community.
</li><li>Ability to effectively present information one-on-one or in small groups.</li></ul><p><b>
PHYSICAL DEMANDS
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
This position generally consists of:</p><ul><li>
Ability to work at a desk or similar office-type furnishings up to 8 hours a day or longer as required by business needs.</li><li>
Ability to operate a computer up to 4 hours at a time.</li><li>
Ability to travel to different floors of the office or other locations.</li><li>
Ability to move throughout the office.
</li><li>Occasionally lifting and/or carrying up to 10 lbs.</li><li>
Occasionally pushing/pulling up to 10 lbs.</li><li>
Occasionally subject to bending, squatting or twisting.</li></ul><p><b>
WORK ENVIRONMENT
</b></p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Extended hours are occasionally required beyond the regular eight (8) hour work day.</li><li>
The noise level in the work environment is usually moderate.<b>
</b></li></ul><p></p><p>MCMC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.</p><p>
</p><p><b>Equal Opportunity Employer - Minorities/Females/Disabled/Veterans</b></p></div>

Clinical Quality Assurance Coordinator

<div><div><div><b>Ready for a Rewarding Career that Fits Your Lifestyle?</b>
</div></div><p></p><div><div>Imagine a job where you can keep your <b>clinical skills sharp</b>, tackle exciting challenges, AND work from the comfort of your own home. Sounds like the perfect mix, right?</div></div><p>
</p><p></p><div><div><b>MES</b> is looking for a <b>self-driven, high-performing Registered Nurse (RN) or Licensed Vocational Nurse (LVN)</b> to join our dynamic team as a <b>Clinical Quality Assurance Coordinator</b>. In this role, you&rsquo;ll ensure our <b>Peer Review case reports</b> are nothing short of exceptional&mdash;delivering top-notch quality and integrity, all while staying fully aligned with <b>client agreements</b>, <b>regulatory standards</b>, and <b>state and federal mandates</b>.</div></div><p>
</p><div><div>The position is <b>100% remote</b> with a schedule of<b> </b><b>Monday through Friday:</b></div></div><ul><li><div><b>
three days: 12-8:30PM EST
</b></div></li><li><div><b>two days: 8-4:30PM EST</b></div></li></ul><p>
</p><ul><li><div>Performs quality assurance review of peer review reports, correspondences, addendums or supplemental reviews.</div></li><li><div>
Ensures clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations.</div></li><li><div>
Ensures that all client instructions and specifications have been followed and that all questions have been addressed.</div></li><li><div>
Ensures each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications.</div></li><li><div>
Ensures the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards.</div></li><li><div>
Ensure that the appropriate board specialty has reviewed the case in compliance with client specifications and/or state mandates and is documented accurately on the case report.</div></li><li><div>
Verifies that the peer reviewer has attested to only the fact(s) and that no evidence of reviewer conflict of interest exists.</div></li><li><div>
Ensures the provider credentials and signature are adhered to the final report.</div></li><li><div>
Identifies any inconsistencies within the report and contacts the Peer Reviewer to obtain clarification, modification or correction as needed.</div></li><li><div>
Assists in resolution of customer complaints and quality assurance issues as needed.</div></li><li><div>
Ensures all federal ERISA and/or state mandates are adhered to at all times.</div></li><li><div>
Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures and client specifications.</div></li><li><div>
Promote effective and efficient utilization of company resources.</div></li><li><div>
Participate in various educational and or training activities as required.</div></li><li><div>
Perform other duties as assigned.</div></li></ul><p>
</p><div></div><div><div>If you&rsquo;re ready to make a real impact in healthcare, all while enjoying the flexibility of working remotely, we want to hear from you!
</div></div><p></p><ul><li><div>Active RN/LVN nursing license required.</div></li><li><div>
Must be a graduate of an accredited nursing program or related medical experience; bachelor's degree preferred.</div></li><li><div>
A minimum of two years clinical or related field experience; or equivalent combination of education and experience.
</div></li><li><div>Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.</div></li><li><div>
Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; Ability to compute rates and percentages.</div></li><li><div>
Must be a qualified typist with a minimum of 40 W.P.M</div></li><li><div>
Must be able to operate a general computer, fax, copier, scanner, and telephone.</div></li><li><div>
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.</div></li><li><div>
Must possess excellent skills in English usage, grammar, punctuation and style.</div></li><li><div>
Ability to follow instructions and respond to upper managements&rsquo; directions accurately.</div></li><li><div>
Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.</div></li><li><div>
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.</div></li><li><div>
Must be able to work independently, prioritize work activities and use time efficiently.</div></li><li><div>
Must be able to maintain confidentiality.</div></li></ul><p>
</p><p></p><div><div><b>MES Solutions</b> is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance.</div></div><p>
</p><p></p><div><div>Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.</div></div><div><div><b>
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans</b></div></div><div><div><b><i>
MES offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.</i></b></div></div></div>

The Pavilion Behavioral Health System

<b>Responsibilities:</b><br>
The Quality Assurance Coordinator is responsible for coordinating along with the Director of Risk Management, all performance improvement related processes within the hospital to include internal audits, reviews, investigations and other quality related items as necessary.
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description
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<b>Qualifications:</b><br>
Thorough knowledge of regulatory requirements, performance improvement and emergency management. Knowledge of quality management concepts and techniques. Knowledge of statistical tools and displays. Knowledge of external review organizations (i.e. Joint Commission, Public Health, etc.) Ability to work with all levels of staff. Ability to develop and maintain a professional, customer service-related profile with outside liaisons. Ability to use computers and software programs and have familiarity with Microsoft Office.

BH QUALITY COORDINATOR

TEKsystems

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 Clinical Quality Assurance Coordinator &ndash; SIU Division
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 Location:  Remote
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 Experience Level:  Intermediate
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 Overview  We are seeking detail‑oriented and clinically strong  Registered Nurses (RNs)  or  Licensed Vocational/Practical Nurses (LVNs/LPNs)  to join our client&rsquo;s  Special Investigative Unit (SIU)  as  Clinical Quality Assurance Coordinators .
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 In this role, you will support the review of medical services, validate accuracy, and ensure compliance with policies, criteria, and fraud‑waste‑abuse (FWA) standards.
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 You will partner closely with Client Coordinators who process applications and referrals, then rely on you to complete the clinical quality review and communicate findings back to clients.
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 Key Responsibilities
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   Conduct detailed quality assurance reviews of processed referrals and applications.
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   Verify accuracy of surgeon selection, specialty alignment, and State Insurance usage.
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   Confirm that requested services were completed exactly as ordered&mdash;no more, no less.
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   Assess whether services met clinical policies, criteria, and medical necessity.
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   Identify irregularities such as upcoding, unbundling, incorrect modifier usage, or unusual billing patterns.
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   Prepare clear, grammatically accurate reports summarizing findings and clinical rationale.
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   Communicate results to clients via phone and email with professionalism and clarity.
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   Manage quick‑turnaround cases and prioritize workload effectively.
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 SIU Division Requirements
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   Experience in Group Health SIU or similar investigative environments.
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   Strong understanding of Fraud, Waste, and Abuse (FWA) detection and investigative methods.
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   Solid working knowledge of CPT, HCPCS, ICD‑10 codes and billing/payment policies.
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   Ability to identify clinical and billing irregularities with precision.
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 Required Skills
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   Quality assurance and clinical analysis
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   Nursing documentation software
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   Understanding of insurance policies and clinical documentation
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   Strong written and verbal communication
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   Ability to interpret clinical information and apply criteria accurately
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 Registered Nurse (RN) &ndash; $29/hr
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 Licensed Vocational/Practical Nurse (LVN/LPN) &ndash; $24/hr
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 Job Type &amp; Location
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 This is a Contract to Hire position based out of Naperville, IL.
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 Pay And Benefits
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 The pay range for this position is $24.00 - $29.00/hr.
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 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
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   Medical, dental &amp; vision
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   Critical Illness, Accident, and Hospital
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   401(k) Retirement Plan &ndash; Pre-tax and Roth post-tax contributions available
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   Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)
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   Short and long-term disability
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   Health Spending Account (HSA)
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   Transportation benefits
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   Employee Assistance Program
  </li>
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   Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 16, 2026. h4&gt;About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
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  </li>
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 The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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 About TEKsystems And TEKsystems Global Services
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 We&rsquo;re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We&rsquo;re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We&rsquo;re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We&rsquo;re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
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 The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
</div>


Nurse - SIU Experience REQUIRED 100% Remote

State of Kansas

<p></p><div><div><div><h1 class="jobSectionHeader"><b>Important Recruitment Information for this vacancy: Req.#220065</b></h1><div><h2 class="jobSectionHeader"><b>
Job Posting closes:</b><b> </b><b>Thursday, March 26, 2026</b></h2></div><p></p><h1 class="jobSectionHeader"><b><br>
Agency Information:</b></h1><div><b>
Kansas Department of Corrections</b></div><div></div><div><b><i><br>
Our Mission:</i></b><i> Partnering to Promote Safety and Responsibility through Best Practices.</i></div><div></div><div><b><i><br>
Our Vision:</i></b><i> Transforming Lives for the Safety of All.</i></div><div></div><div><b><i><br>
Our Beliefs:</i></b><i> Our employees are our most influential resource. Everyone has worth and will be treated with dignity and respect through our words and actions. Everyone deserves compassion, empathy, and support. Everyone has the potential for future success through effective development and support. Transformative change is accomplished through teamwork and collaboration. Trust, honesty and transparency are essential to our success. Inclusive practices, acceptance and diversity are the foundation of our mission.</i></div><div></div><div><b><br>
Join Us Today and Make a Lasting Difference!</b></div><div></div><div><b><br>
Work Authorization &amp; Employment Eligibility</b></div><div>
The Kansas Department of Corrections (KDOC) does not sponsor employment visas for any positions and does not participate in the STEM-OPT extension program. All candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment without the need for current or future visa sponsorship.</div><div></div><div><br>
Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents, please refer to the federal Form I-9.</div><div></div><div><b><br>
E-Verify Participation</b></div><div>
KDOC participates in E-Verify and will provide the federal government with the information from your Form I-9 to confirm authorization to work in the United States. For more information about E-Verify, please visit E-Verify.gov. For information about your rights under the Immigrant and Employee Rights Section (IER), please visit justice.gov/crt/immigrant-and-employee-rights-section.</div><div></div><div><br>
KDOC is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.</div><p></p><h1 class="jobSectionHeader"><b>
About the Position: </b><b>PC II - Quality Assurance, Community Corrections, Req.#220065</b></h1><div>
This position will be located at our Kansas Department of Corrections Central Office, in Shawnee County.</div><div><b>
Who can apply: </b>Applicants who meet the minimum requirements</div><div><b>
Classified/Unclassified Service:</b> Unclassified Service</div><div><b>
Full-Time/Part-Time:</b> Full-Time</div><div><b>
Regular/Temporary:</b> Regular</div><div><b>
Work Schedule:</b> 8:00 AM - 5:00 PM, Monday through Friday</div><div><b>
Eligible to Receive Benefits:</b> Yes</div><div></div><div><b><br>
Follow KDOC on Social Media</b></div><div><b>
Facebook</b><b>, </b><b>Twitter</b><b>, </b><b>LinkedIn</b><b>, </b><b>YouTube</b></div><div><b>
#PATHWAY4SUCCESS</b></div><p></p><p><b><br>
Starting Salary for this Position: $46,092.80/Annual </b><b><i>($22.16/Hr.)*</i></b></p><ul><li><i>Offered salary will be determined by experience, qualifications, and skill set that the candidate brings to the position. Though this position is unclassified, the posted starting salary is equivalent to classified Pay Grade 28, step 6. Please contact Recruitment Coordinator for further details.</i></li></ul><div><br>
</div><p></p><h1 class="jobSectionHeader"><b>
Employment Benefits</b></h1><h3 class="jobSectionHeader"><b>
Comprehensive medical, mental, dental, vision, and additional coverage</b></h3><h3 class="jobSectionHeader"><b>
Sick &amp; Vacation leave</b></h3><h3 class="jobSectionHeader"><b>
Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave</b></h3><h3 class="jobSectionHeader"><b>
Paid State Holidays (designated by the Governor annually)</b></h3><h3 class="jobSectionHeader"><b>
Fitness Centers in select locations</b></h3><h3 class="jobSectionHeader"><b>
Employee discounts with the </b><b>STAR Program</b></h3><h3 class="jobSectionHeader"><b>
Retirement and deferred compensation programs</b></h3><p></p><p><br>
Visit the Employee Benefits page for more information&hellip;</p><p></p><h1 class="jobSectionHeader"><b><br>
Position Summary &amp; Responsibilities</b></h1><h2 class="jobSectionHeader"><b>
Position Summary:</b><b>
</b></h2><p>The purpose of this position is to assist in the oversight of Juvenile Community Supervision agencies who receive state general funds through a grant process. This position coordinates and conducts fidelity and quality assurance reviews of juvenile community supervision agencies; providing feedback and recommendations to ensure fidelity to evidence-based principles and compliance with KDOC operating standards. This position will work with other division staff to ensure juvenile supervision agencies implement quality assurance practices in accordance with their annual comprehensive plans and in compliance with policies, procedures, statutes and regulations, etc. Developing and maintaining effective working relationships with Directors, staff, advisory board members and other community agencies/partners is necessary in this position.</p><h2 class="jobSectionHeader"><b>
Job Responsibilities may include but are not limited to the following:</b><b>
</b></h2><p>In conjunction with other division staff, provide, across all agency levels, the feedback, coaching, modeling, training and other support necessary to help adult supervision agencies increase their capacity to engage in fidelity and quality assurance practices, including:</p><ul><li>
Develop and implement a plan to conduct fidelity and quality assurance reviews/audits of all adult supervision agencies</li><li>
Developing and maintaining necessary review/audit tools</li><li>
Scheduling and conducting on site and/or remote reviews/audits</li><li>
Preparing reports from reviews/audits, with recommendations</li><li>
Reporting findings</li><li>
Taking steps as directed by supervisor to follow up on recommendations</li><li>
Preparing aggregate reports regarding findings in audits, and recommendations.</li></ul><p>
Assist in reviewing adult supervision agency grant applications, including:</p><ul><li>
Receiving the application and preparing team for review</li><li>
Analyzing the plan and prepare feedback</li></ul><p>
Assist the Director of Grants and Quality Assurance in data collection and analysis; in reporting on trends and progress; in providing updates; in carrying out on site meetings, trainings, and statewide conferences; and otherwise supporting recidivism-reduction capacity-building in juvenile supervision agencies and the department.</p><p>
In conjunction with other division staff, perform an annual review of the Community Supervision Standards for Adult Intensive Supervised Probation and Community Case Management programs; present recommended changes to the Director of Grants and Quality Assurance and the Director of Community Based Services; implement approved changes.</p><p>
Other duties as assigned.</p><p></p><h1 class="jobSectionHeader"><b><br>
Qualifications</b></h1><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b><b>:
</b></h2><p>One year of experience in planning, implementing and monitoring activities relevant to the agency&rsquo;s programs. Education may be substituted for experience as determined relevant by the agency.</p><p>
Substitution: Completion of 60 semester hours of coursework from an accredited college or university, including 12 hours in corrections, criminal justice, the social sciences, or the behavioral sciences.</p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b><b>:
</b></h2><p>Bachelor&rsquo;s Degree with 24 credit hours in criminal justice, social sciences, or behavioral sciences.</p><p>
One year of experience working with offenders or other high risk population.</p><p>
Experience auditing programs or services, including observing group work.</p><p>
Experience in group facilitation.</p><p>
Experience in skills coaching.</p><p>
Experience in writing reports or other technical documents.</p><p>
Demonstrated ability to engage, coach and motivate.</p><p>
Experience and proficiency with Microsoft Word, Excel, and PowerPoint.</p><p>
Knowledge of and experience in implementing evidence-based practices.</p><p>
Strong interpersonal skills and interpersonal communication skills.</p><p>
Ability to develop strong collaborative working relationships.</p><p>
Position requires the ability to be creative, use independent judgment, to think critically and adjust to a wide range of situations</p><h2 class="jobSectionHeader"><b>
Post-Offer, Pre-employment Requirements</b><b>: </b><b>Must possess and maintain a valid driver's license. Must pass a criminal history records check.</b></h2><p></p><h1 class="jobSectionHeader"><b><br>
Recruiter Contact Information</b></h1><div><b>
Name</b>: Alyssa Cabello</div><div>
 Human Resources - Recruitment Manager</div><div><b>
Email</b>: Alyssa.Cabello@ks.gov</div><div></div><div><b><br>
Name: </b>Daniel Cline</div><div>
Human Resources - Recruitment Coordinator</div><div><b>
Email: </b>Daniel.Cline@ks.gov</div><p></p><h1 class="jobSectionHeader"><b><br>
Job Application Process</b></h1><h3 class="jobSectionHeader"><b>
First</b><b> Sign in</b><b> or register as a</b><b> New User</b><b>.</b></h3><h3 class="jobSectionHeader"><b>
Complete or update your contact information</b><b> on the Careers&gt; My Contact Information page. *This information is included on all your job applications.</b></h3><h3 class="jobSectionHeader"><b>
Upload required documents</b><b> listed below for the Careers&gt; My Job Applications page. *This information is included on all your job applications.</b></h3><h3 class="jobSectionHeader"><b>
Start your </b><b>draft job application</b><b>, upload other required documents, and </b><b>Submit </b><b>when it is complete.</b></h3><h3 class="jobSectionHeader"><b>
Manage your draft and submitted applications on the Careers&gt; My Job Applications page.</b></h3><h3 class="jobSectionHeader"><b>
Check your email</b><b> and </b><b>My Job Notifications</b><b> for written communications from the Recruiter.</b></h3><h3 class="jobSectionHeader"><b>
Email &ndash; sent to the Preferred email on the My Contact Information page</b></h3><h3 class="jobSectionHeader"><b>
Notifications &ndash; view the Careers&gt; My Job Notifications page</b></h3><p></p><p><b><i><br>
Helpful Resources at </i></b><i>jobs.ks.gov</i><b><i>:</i></b><i> &ldquo;How to Apply for a Job &ndash; Instructions&rdquo; and &ldquo;How to Search for a Job &ndash; Instructions&quot;</i></p><p></p><h1 class="jobSectionHeader"><b><br>
Required Documents for this Application to be Complete</b></h1><div><b>
Upload these on the Careers - My Job Applications page</b></div><ul><li>
Tax Clearance Certificate</li><li>
College Transcripts <i>(if applicable)</i></li><li>
DD214 <i>(if you are claiming Veteran&rsquo;s Preference)</i></li></ul><div><b>
Upload these on the Attachments step in your Job Application</b></div><ul><li>
Cover Letter</li><li>
Resume</li></ul><div><b><i>
Helpful Resources at </i></b><b><i>jobs.ks.gov</i></b><b><i>: &ldquo;How, What, &amp; Where do I Upload Documents&rdquo; and &ldquo;Save Tax Clearance Certificate as a PDF&rdquo;</i></b></div><div><b>
Kansas Tax Clearance Certificate Required:</b> Each applicant (even non-residents) applying for a State of Kansas job vacancy must obtain a valid Kansas Certificate of Tax Clearance <b>within 10 days following the offer of employment </b>by accessing the Kansas Department of Revenue's website. In the event that an individual who has been offered employment cannot provide proof of a tax clearance certificate, the individual will be required to enter into a payment plan with KDOR and remain current on such payment plan or make other arrangements with KDOR to achieve the tax clearance required under Executive Order 2004-03. A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. All applicants, including current state employees, are responsible for submitting a valid certificate to the hiring agency. If you need assistance with the tax clearance, please contact 785-296-3199.</div><div></div><div><b><br>
Visit the Tax Clearance site for more information on and where to obtain this Kansas Department of Revenue document.</b></div><p></p><div><div><h1 class="jobSectionHeader"><b>
How to Claim Veterans Preference</b></h1><h2 class="jobSectionHeader"><b>
Veterans' Preference Eligible (VPE):</b><b> </b><b>Former military personnel or their spouse that have been verified as a &quot;veteran&quot;; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.</b></h2><p>
Learn more about claiming Veteran&rsquo;s Preference</p><p></p><p><b><br>
How to Claim Disability Hiring Preference</b></p><p>
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.</p><p>
Learn more about claiming Disability Hiring Preference</p><p><b>
PLEASE NOTE</b>: The documentation verifying a person's eligibility for use of this preference should <b><i>not </i></b>be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:</p><p>
ATTN: Disability Hiring Preference Coordinator<br>
Office of Personnel Services<br>
Docking State Office Building<br>
915 SW Harrison Ave, Suite 260<br>
Topeka, KS 66612</p><p></p><h1 class="jobSectionHeader"><b><br>
Equal Employment Opportunity</b></h1><p>
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.</p><p>
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.</p></div></div></div></div></div><div></div>

PC II-QA Community Corrections

Miami Jewish Health

<div><p>Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our five-star rated skilled nursing and rehabilitation facility is located on a beautiful 20+ acre campus just north of mid-town Miami.</p><br>
<p></p>
<p>
We serve approximately 1200 patients and residents each year, providing a full range of long-term care, treatment, support, and post-hospitalization services. Join us now to do purposeful work with our diverse and respectful team.</p><br>
<p></p>
<p><b>
Job Summary</b></p><br>
<p></p>
<p>
The Clinical Services Coordinator supports the Clinical Services and Quality Assurance Performance Improvement (QAPI) team by assisting with audits, Performance Improvement Plans (PIPs), and monitoring various clinical initiatives. This role ensures compliance with regulatory standards, promotes best practices, and contributes to continuous quality improvement across all clinical programs.</p><br>
<p></p>
<p><b>
Essential Job Functions</b></p>
<ul><li>
Assists in planning, scheduling, and conducting internal clinical audits.</li><li>
Collects, organizes, and analyzes audit data to identify trends and areas for improvement.</li><li>
Prepares audit reports and follow-up documentation.</li><li>
Collaborates with clinical leadership to develop and implement Performance Improvement Plans (PIPs).</li><li>
Tracks progress and outcomes of PIPs, ensuring timely completion and reporting.</li><li>
Maintains accurate records and documentation related to improvement initiatives.</li><li>
Monitors compliance with clinical protocols, policies, and regulatory requirements.</li><li>
Support implementation of new clinical programs and initiatives.</li><li>
Gathers and analyzes data to measure effectiveness of clinical interventions.</li><li>
Serves as a liaison between clinical teams and leadership for quality-related activities.</li><li>
Provides education and support to staff regarding audit findings and improvement strategies.</li><li>
Assists in preparing presentations and reports for leadership and regulatory bodies.</li></ul><br>
<p></p>
<p><b>
Job Requirements</b></p>
<p>
Education</p>
<ul><li>
Associate or Bachelor&rsquo;s degree in Nursing, Healthcare Administration, or related field.</li></ul><br>
<p></p>
<p>
Experience</p>
<ul><li>
Minimum 2 years in a clinical or quality assurance role preferred.</li><li>
Experience with audits, compliance, and performance improvement processes preferred.</li><li>
Prior knowledge or experience with patient safety programs, Joint Commission accreditation, preferred.</li></ul><br>
<p></p>
<p>
Licenses/Certifications</p>
<ul><li> RN license preferred</li></ul><br>
<p>
</p><p><b>Abilities Required</b></p>
<ul><li>
</li></ul><ul><li>Knowledge of basic principles, practices, and standards of clinical care, quality assurance, performance improvement and risk management</li><li>
Must be able to evaluate, analyze, prepare, and present accurate reports using appropriate computer software</li><li>
Excellent oral and written communication and interpersonal skills</li><li>
Familiar with the Electronic Health Record, and uses the Electronic Health Record for data analysis</li><li>
Analyzes databases and other information</li><li>
Good organizational and planning skills</li><li>
Working knowledge of Microsoft Office word processing and spreadsheet software</li><li>
Ability to demonstrate critical thinking, appropriate prioritization, and time management skills</li><li>
Ability to work under stress and respond quickly in emergency situations</li><li>
Team player</li><li>
Ability to work independently</li><li>
Maintains ethical behavior</li></ul>
<p><b>
Functional Demands</b></p>
<p>
Environment Work Conditions</p>
<ul><li> Normal working condition with adequate lighting and ventilation</li></ul><br>
<p>
</p><p>Infectious Material Exposure</p>
<ul><li> N/A</li></ul><br>
<p></p>
<p><b>
Organizational Expectations</b></p>
<ul><li> Ensures that resident&rsquo;s/patient&rsquo;s rights are adhered to</li></ul>
<ul><li> Demonstrates professionalism and accountability</li></ul>
<ul><li> Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests</li></ul>
<ul><li> Demonstrates excellent communication skills</li></ul>
<ul><li> Ensures confidentiality and security of patients&rsquo; medical information</li></ul>
<ul><li> Identifies and utilizes appropriate channels of communication</li></ul>
<ul><li> Able to speak, read and write English</li></ul>
<ul><li> Able to think and act calmly to meet unusual occurrences of the job</li></ul>
<ul><li> Adheres to the organization&rsquo;s Mission, Vision and Values</li></ul>
<ul><li> Participates in departmental activities, meetings and in-services and follows established guidelines</li></ul>
<ul><li> Maintains a safe working environment</li></ul><br>
<p></p>
<p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</p><br>
<div></div>
<div>
We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you&rsquo;ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.</div><br>
<div></div>
<div>
Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</div><br>
<p>
</p><p>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p><br>
<p><b>
</b></p><p>Miami Jewish Health and FL PACE Centers conducts a Level II background check as part of the onboarding process for all new hires. The following link contains information and resources
</p><p>pertaining to the AHCA Level II background conducted at Miami Jewish Health and FL PACE</p>
<p>
Centers. FL Clearinghouse | Florida Agency for Health Care Administration</p></div>

Clinical Services Coordinator

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