quality assurance executive

Abacus Outsourcing

Company DescriptionAbacus has been delivering advanced business solutions for over 35 years, enabling organisations to realise their full potential. Our solutions are driven by a convergence of modern business practices and cutting-edge technologies. We strongly believe in collaborative partnerships with our clients to deliver measurable and sustainable results.Job Title: QA ExecutiveLocation: IslamabadSalary Range: 80k to 100kJob SummaryWe are seeking a competent and detail-orientated QA Executive to ensure compliance with quality standards while enhancing employee performance through structured monitoring, coaching, training, and continuous improvement initiatives.Key ResponsibilitiesMonitor and evaluate agent performance through call and chat audits in line with defined quality standardsConduct detailed quality assessments and provide structured feedback to improve individual and team performanceDesign, develop, and deliver training programs for new hires and existing employeesConduct refresher sessions to address identified quality gaps and skill deficienciesDevelop and maintain training materials, quality frameworks, SOPs, and Performance Improvement Plans (PIPs)Track and analyze quality metrics, KPIs, and training effectiveness using performance dataCollaborate closely with Operations to align quality benchmarks with business objectivesFacilitate calibration sessions to ensure consistency and fairness in performance evaluationsIdentify trends and recommend process improvement initiatives based on quality insightsMaintain accurate documentation of audits, coaching sessions, and training activitiesRequired Skills &amp; CompetenciesStrong knowledge of quality assurance methodologies and performance evaluation techniquesExpertise in training design and deliveryExcellent analytical and problem-solving abilitiesStrong communication and coaching skillsEffective stakeholder management and interpersonal skillsProficiency in MS Office (Excel, PowerPoint, Word)Hands-on experience with CRM systems and quality monitoring toolsQualifications &amp; RequirementsBachelor&rsquo;s degree (14 Years minimum)3 years of experience in quality assurance, training, or customer service operations, including at least 1 year of leadership experience in QA/operations. (BPO experience preferred)Strong understanding of call center quality frameworks and KPIsBenefits:Medical CoverageCareer Growth &amp; Development OpportunitiesProfessional Learning EnvironmentJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance-Executive

Alghanim INDUSTRIES

Date: 16 Mar 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 The Sr. Quality Assurance Executive primary role is to assist the QA Manager to implement, maintain and improve Alghanim Food & Quality System. Excellent organization and communication skills are required. Must be able to work effectively with all Food and Beverage staff. Sr. QA Executive will work closely with the support office Team, Store Operation team & Suppliers to support the Food and Beverage Food Safety System implementation. Job Responsibilities
 <ul>
<li>Support the QA manager to ensure that all quality procedures are implemented, maintained, and complied with the Alghanim F&B brands standard as well as the international requirements.</li>
<li>Auditing Alghanim F&B stores in different markets based on Alghanim Food Safety Checklist and auditing plans.</li>
<li>Auditing Alghanim F&B suppliers in different markets based on yearly calendar.</li>
<li>Conducting continuous quality monitoring on products, keeping records and taking necessary actions.</li>
<li>Support the operation team with the quality assurance requirements and training on any of the new QA standards.</li>
<li>Keeping & ensuring all QA records are available and well organized.</li>
<li>Coordinate with laboratories, suppliers & operations on the required analysis based on the defined plan. Analyze results and initiate corrective and preventive actions.</li>
<li>Sending Weekly and monthly reports of the quality department to operation team and operation leaders.</li>
<li>Follow up with operation team on raised NCs & corrective actions.</li>
<li>Working side by side together with the training department to establish the quality assurance training plan and ensuring that this plan is implemented.</li>
<li>Able to handle any other tasks required to support the QA department to achieve the company goals.</li>
</ul>
Candidate Requirements
 <ul>
<li>Degree in Food Science or any equivalent.</li>
<li>3 years of experience in quality assurance.</li>
<li>Friendly and engaged approach, and outgoing personality.</li>
<li>Excellent communication skills</li>
<li>The ability to adapt to different types of environments.</li>
<li>Very Good computer and English skills.</li>
<li>HACCP training and strong knowledge is a must.</li>
</ul>

Sr. Quality Assurance Executive

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Travel/BPO/Call Center)

HRPSP - Your Strategic HR Partner

Job Opportunity &mdash; Executive (Quality Assurance) Locations: QuettaSalary Range: PKR 80,000We are looking for a dynamic and experienced professional to join our team as an Executive &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years Degree in Electrical, Electronics, Telecom, or related field</li><li>2&ndash;5 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Executive (Quality Assurance)

Job Opportunity &mdash; Executive (Quality Assurance) Locations: FaisalabadSalary Range: PKR 80,000We are looking for a dynamic and experienced professional to join our team as an Executive &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years Degree in Electrical, Electronics, Telecom, or related field</li><li>2&ndash;5 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Job Opportunity &mdash; Executive (Quality Assurance) Locations: RawalpindiSalary Range: PKR 80,000We are looking for a dynamic and experienced professional to join our team as an Executive &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years Degree in Electrical, Electronics, Telecom, or related field</li><li>2&ndash;5 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Job Opportunity &mdash; Executive (Quality Assurance) Locations: SialkotSalary Range: PKR 80,000We are looking for a dynamic and experienced professional to join our team as an Executive &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years Degree in Electrical, Electronics, Telecom, or related field</li><li>2&ndash;5 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

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Quality Assurance-Executive

Sr. Quality Assurance Executive

Quality Assurance Executive (Travel/BPO/Call Center)

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Executive (Quality Assurance)

Executive (Quality Assurance)

Executive (Quality Assurance)