quality assurance executive

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. We provide secure online remittance services to customers in 29 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to 100+ countries worldwide.
 
 
 
 Position Summary:
 
 
 
 Quality Assurance Officer/Executive at ACE Money Transfer is essential for maintaining high service quality standards across our operations. This role involves monitoring, analyzing, and improving customer interactions, services, and internal processes, all while maintaining a strong customer-centric focus. Monitor and assess customer feedback from Trustpilot, IVR, and complaint logs to identify service gaps and recommend improvements.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Sampling Procedures: Develop and implement sampling procedures for recording and reporting quality data, both internal and external
 </li>
 <li>
 Monitoring and Reporting: Conduct call and chat monitoring, provide trend data, and report observations to the Team Lead, Deputy Manager, or Manager
 </li>
 <li>
 Mystery Shopping: Perform mystery shopping activities to evaluate whether our practices and standards align with expectations
 </li>
 <li>
 Training Materials: Create and disseminate case studies and quizzes to support training initiatives for customer-centric teams
 </li>
 <li>
 Trend Analysis: Review call and chat trends, identify irregularities, and communicate findings
 </li>
 <li>
 Quality Assurance: Ensure that staff adhere to quality standards in voice/text communication and product knowledge
 </li>
 <li>
 Standards Development: Participate in the development of call/chat monitoring formats and quality standards and propose improvements
 </li>
 <li>
 Performance Tracking: Utilize the QA Portal to compile, track, and analyze team and individual performance metrics
 </li>
 <li>
 Ticket/Email Monitoring: Monitor tickets and emails, evaluate responses, and assess systematic work operations
 </li>
 <li>
 Customer Needs: Proactively identify and address customer needs and expectations
 </li>
 <li>
 Recommendations: Offer recommendations to improve work practices based on observations and analyses
 </li>
 <li>
 Reporting: Prepare and share quality reports with relevant authorities
 </li>
 <li>
 Goal Achievement: Meet and exceed daily, monthly, and annual performance goals
 </li>
 <li>
 Other Duties: Perform additional tasks as assigned by management
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 Education:
 
 
 
 Minimum requirement of a bachelor&rsquo;s degree.
 
 
 
 Certifications:
 
 
 
 Any certifications related to professional development will be an advantage.
 
 
 
 Relevant Experience:
 
 
 
 <ul>
 <li>
 A minimum of 1 year of experience in the call center industry is required
 </li>
 <li>
 Experience in quality assurance or a similar role is highly preferred
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Excellent communication skills, both written and verbal.
 </li>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Must be proficient in the English Language
 
 
 </li>
 </ul>
 
 Attributes:
 
 
 
 Proficiency in CRM systems/applications and reporting tools.
 
 
 Strong command of Microsoft Office (Outlook, Word, Excel) and Google Forms.
 
 
 Ability to work both independently and collaboratively within team(s).
 
 
 close attention to detail and dedication to maintaining quality standards.
 
 
 ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
 
 
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</div>

Quality Assurance Executive

<div>About Us: 
 
ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. We provide secure online remittance services to customers in 29 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to 100+ countries worldwide. 
 
Position Summary: 
 
Quality Assurance Officer/Executive at ACE Money Transfer is essential for maintaining high service quality standards across our operations. This role involves monitoring, analyzing, and improving customer interactions, services, and internal processes, all while maintaining a strong customer-centric focus. Monitor and assess customer feedback from Trustpilot, IVR, and complaint logs to identify service gaps and recommend improvements. 
 
Job Responsibilities:<ul><li>
Sampling Procedures: Develop and implement sampling procedures for recording and reporting quality data, both internal and external.</li><li>
Monitoring and Reporting: Conduct call and chat monitoring, provide trend data, and report observations to the Team Lead, Deputy Manager, or Manager.</li><li>
Mystery Shopping: Perform mystery shopping activities to evaluate whether our practices and standards align with expectations.</li><li>
Training Materials: Create and disseminate case studies and quizzes to support training initiatives for customer-centric teams.</li><li>
Trend Analysis: Review call and chat trends, identify irregularities, and communicate findings.</li><li>
Quality Assurance: Ensure that staff adhere to quality standards in voice/text communication and product knowledge.</li><li>
Standards Development: Participate in the development of call/chat monitoring formats and quality standards and propose improvements.</li><li>
Performance Tracking: Utilize the QA Portal to compile, track, and analyze team and individual performance metrics.</li><li>
Ticket/Email Monitoring: Monitor tickets and emails, evaluate responses, and assess systematic work operations.</li><li>
Customer Needs: Proactively identify and address customer needs and expectations.</li><li>
Recommendations: Offer recommendations to improve work practices based on observations and analyses.</li><li>
Reporting: Prepare and share quality reports with relevant authorities.</li><li>
Goal Achievement: Meet and exceed daily, monthly, and annual performance goals.</li><li>
Other Duties: Perform additional tasks as assigned by management.</li></ul> 

Requirements: 
 
Education: 
Minimum requirement of a bachelor&rsquo;s degree. 
Certifications: 
Any certifications related to professional development will be an advantage. 
 
Relevant Experience:<ul><li>
A minimum of 1 year of experience in the call center industry is required.</li><li>
Experience in quality assurance or a similar role is highly preferred.</li></ul>
Skills:<ul><li>
Excellent communication skills, both written and verbal.
</li><li>Strong analytical and problem-solving abilities.</li><li>
Must be proficient in the English Language.</li></ul>
Attributes: 
 
Proficiency in CRM systems/applications and reporting tools. 
Strong command of Microsoft Office (Outlook, Word, Excel) and Google Forms. 
Ability to work both independently and collaboratively within team(s). 
close attention to detail and dedication to maintaining quality standards. 
 
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
L3TcpxNgHn</div>

Sharp Tech IT Solution.

Company: Sharp Tech IT Solution Ltd Employment Type: Full-Time Job Type: (WFH/On-Site) Timing: 09:00 PM to 05:00 AM Industry: Design &amp; Digital Services (Web Development, Graphic Design, Sales &amp; Lead Generation)About Us: Sharp Tech IT Solution Ltd is a dynamic and innovative company specializing in the IT software industry and design sales. We pride ourselves on our commitment to excellence and our vibrant workplace culture. We are currently seeking Quality Assurance Executive (Female) a dedicated and professional to join our team on-site.Job SummaryWe are looking for a detail-oriented and analytical Quality Assurance Executive to ensure high standards across our design, development, and sales processes. The role involves monitoring creative outputs, evaluating web deliverables, and auditing sales activities such as bidding, Bark platform usage, and cold calling to maintain quality, consistency, and professionalism.Key Responsibilities:<ul><li>Review and proof graphic design deliverables including social media posts, branding materials, and marketing assets for quality and accuracy.</li><li>Perform QA on websites (UI/UX, responsiveness, functionality, content accuracy) before final delivery.</li><li>Audit sales activities including proposals, client communication, Bark submissions, and cold calling performance.</li><li>Ensure all work aligns with client requirements, company standards, and brand guidelines.</li><li>Identify errors, inconsistencies, or gaps in both creative and sales processes.</li><li>Monitor recorded sales calls and provide feedback on communication quality, pitch clarity, and professionalism.</li><li>Maintain QA checklists and documentation for design, development, and sales workflows.</li><li>Coordinate with designers, developers, and sales teams to ensure timely corrections and improvements.</li><li>Track recurring issues and recommend process improvements.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Media Sciences, IT, or a related field.</li><li>1&ndash;3 years of experience in QA, design review, web development, or sales audit roles.</li><li>Basic understanding of graphic design principles and web development (UI/UX, responsive design).</li><li>Familiarity with sales processes including bidding platforms (e.g., Bark), lead generation, and cold calling.</li><li>Strong attention to detail and problem-solving skills.</li><li>Good communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Preferred Skills:<ul><li>Experience in a digital agency or software house.</li><li>Knowledge of CRM tools and call monitoring systems.</li><li>Understanding of international client communication standards.</li></ul>Note: This position is open to female candidates only, as per organizational requirements.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Nazimabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Quality Assurance Executive: 1 year (Required)</li></ul>Work Location: In person

Quality Assurance Executive (Female)

METRO Pakistan (Pvt) Limited

<div>
 METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad.
 
 
 METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
 
 
 
 Job Description
 
 
 
 **Quality Assurance Executive/Specialist - Responsibilities**
 
 
 <ul>
 <li>
 Manage and supervise in-store QA activities, ensuring compliance with METRO standards and local regulations; conduct statistical reporting and analysis to improve compliance performance
 </li>
 <li>
 Implement and strengthen FSSC 22000, Halal, and METRO Corporate Standards; act as Food Safety Team Leader
 </li>
 <li>
 Ensure statutory and regulatory requirements are met through coordination with relevant stakeholders, authority agencies, and internal departments
 </li>
 <li>
 Coordinate training programmes on food safety, quality, and legality aspects across the organisation
 </li>
 <li>
 Establish and maintain SOPs/WIs aligned with company standards and national regulations, including product monitoring and labelling systems
 </li>
 <li>
 Handle customer complaints, quality incidents, and crisis management, including product recalls and returns
 </li>
 <li>
 Develop and implement document and data control systems
 </li>
 <li>
 Reduce quality-related losses through collaboration with operations and QA teams to identify improvement opportunities
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Bachelors/Masters
</div>

Quality Assurance Executive/Specialist

Metro Pakistan

<div>Company Description 
METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad. 
METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. 
Job Description 
**Quality Assurance Executive/Specialist - Responsibilities**<ul><li>
Manage and supervise in-store QA activities, ensuring compliance with METRO standards and local regulations; conduct statistical reporting and analysis to improve compliance performance</li><li>
Implement and strengthen FSSC 22000, Halal, and METRO Corporate Standards; act as Food Safety Team Leader</li><li>
Ensure statutory and regulatory requirements are met through coordination with relevant stakeholders, authority agencies, and internal departments</li><li>
Coordinate training programmes on food safety, quality, and legality aspects across the organisation</li><li>
Establish and maintain SOPs/WIs aligned with company standards and national regulations, including product monitoring and labelling systems</li><li>
Handle customer complaints, quality incidents, and crisis management, including product recalls and returns</li><li>
Develop and implement document and data control systems</li><li>
Reduce quality-related losses through collaboration with operations and QA teams to identify improvement opportunities</li></ul> 

Qualifications 
Bachelors/Masters</div>

ABIC

Job description:The Quality Assurance Executive assesses call quality to ensure that CSRs deliver their role in line with the company and client&rsquo;s quality values and methodology.Responsibilities<ul><li>Monitoring of Calls &ndash; 20-30 calls per day</li><li>Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunities</li><li>Input data pertinent to quality measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance.</li><li>Identify and report any required training issues to department management and trainers.</li><li>Take an active part in the evolution of the attribute document.</li><li>Identify changes that need to be made to our evaluation process.</li><li>Create scripting and resources for agents when requested or needed.</li><li>Provide in-depth comments on evaluations for manager coaching.</li><li>Follow up with issues identified to ensure they are resolved.</li><li>Contributes to QA scorecard evaluations used in monthly, quarterly, and annual performance reviews.</li></ul>Requirement&middot; Education: Should possess bachelor&rsquo;s degree (Intermediate may also apply).&middot; Experience: 02 to 03 years of relevant experience.&middot; Must have excellent communication skills (both written and spoken).&middot; Must be a team player.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Call Center)

Selecta Sol

1 - Willing to work in Night Shift. 2 - We are looking for a dedicated professional with experience in Quality Assurance in Call Center. 3 - Minimum 1 Year of Relevant Experience. 4 - Can Join Immediately.Location: 94 - G Main Boulevard, Block G Pia Housing Scheme, Lahore, PunjabJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance Executive For Call Center

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