quality assurance executive

BizScale

We are looking for a detail-oriented Quality Assurance Executive to monitor, evaluate, and improve the quality of customer interactions within our BPO operations. The ideal candidate will ensure service standards are met, provide actionable feedback, and support continuous improvement initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails) to ensure compliance with company quality standards</li><li>Provide constructive feedback and coaching to agents to improve performance</li><li>Identify trends, gaps, and areas for improvement in service delivery</li><li>Prepare and maintain quality reports and scorecards</li><li>Collaborate with operations and training teams to improve processes</li><li>Ensure adherence to company policies, procedures, and customer service guidelines</li><li>Participate in calibration sessions and quality meetings</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent experience preferred</li><li>Minimum 1&ndash;2 years of experience in a BPO Quality Assurance role</li><li>Strong understanding of customer service quality metrics</li><li>Excellent communication and analytical skills</li><li>Ability to provide fair and objective evaluations</li><li>Proficient in MS Office (Excel, Word, PowerPoint)</li><li>Attention to detail and ability to work independently</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Do you have previous experience as a QA in BPO international campaign?</li><li>Have you done QA calls &amp; audit training?</li><li>How many years of experience do you have in QA?</li><li>Rate your English language? Out of 10?</li><li>Are you comfortable to work in night sift(7pm - 4am)?</li><li>Are you with the salary bracket of 60,000 - 90,000?</li><li>What is your current/last salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Quality Assurance Executive (BPO)

PakWheels

<div>As a Quality Assurance Executive at PakWheels.com, you&rsquo;ll play a crucial role in upholding our high standards of customer service by ensuring every call reflects our commitment to excellence. You will collaborate closely with the Customer Support team, using your keen attention to detail to identify areas for improvement and drive continuous enhancement of customer interactions. This role requires strong analytical skills, a passion for quality, and a proactive approach to coaching and development within a dynamic, fast-paced environment.
Responsibilities:
<ul><li>Monitor and evaluate recorded calls to assess adherence to scripts, product knowledge, and customer satisfaction.</li>
<li>Provide constructive and actionable feedback to agents, highlighting both strengths and areas for improvement.</li>
<li>Develop and maintain call center quality standards, guidelines, and audit processes.</li>
<li>Conduct regular performance audits to identify trends and areas for development within the support team.</li>
<li>Analyze key call metrics such as average handle time, first call resolution rates, and customer satisfaction scores to drive continuous improvement.</li>
<li>Design and deliver targeted training and coaching sessions to help agents enhance their skills and performance.</li>
<li>Collaborate with management to identify and implement strategies to improve overall call center quality and customer service delivery.</li>
</ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in a relevant field.</li>
<li>Proven experience in a call center quality assurance role is preferred.</li>
<li>Certification in customer service or quality assurance is a plus.</li>
<li>Strong listening skills with the ability to attentively analyze and evaluate recorded calls.</li>
<li>Effective communication and coaching skills for providing actionable feedback to agents.</li>
<li>Solid understanding of customer service best practices, particularly within a call center environment.</li>
</ul>
At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.</div>

Quality Assurance Executive (Call Center)

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Travel /BPO/Call Center)

Quality Assurance Executive (Travel/BPO/Call Center)

Design and Depth

ESSENTIAL DUTIES AND RESPONSIBILITIES:1. Coordinate all quality activities and take prior notice on any quality issue.2. Work closely with manufacturing in determining best methods to accomplish desired results.3. Develop and maintain quality standards and check procedures throughout the facility.4.Check &amp; balance of every single made in factory for customer.4. Develop a tracking system for quality issues and implement improvements.<ul><li>Documenting and reporting product or service quality levels</li><li>Developing and implementing standards for inspection</li><li>Developing a workflow for product inspection</li><li>Developing plans to help a company manage waste</li><li>Communicating with other team members to solve problems</li><li>Following up with the appropriate channels when mistakes are found</li></ul>REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:1. Must be knowledgeable of furniture manufacturing processes and physical characteristics of wood.2. Must be knowledge regarding wood.3. Must be knowledgeable of finishing processes &amp; the ability work in fast paceJob Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Quality Assurance Executive-Furniture Factory

Softpath consulting

Hiring for leading Retail/ FMCG/ Beauty brand!Department: Sourcing &amp; QualityLocation: New Delhi, OkhlaCTC: ₹35,000 &ndash; ₹40,000 per monthExperience: 3&ndash;4 YearsGender: Male / FemaleTravel: Required (Vendor Coordination)Role OverviewThe Executive &ndash; Sourcing &amp; Quality (Packaging) will be responsible for end-to-end packaging development, sourcing, quality assurance, and vendor management for multiple FMCG product categories. The role involves close coordination with cross-functional teams and vendors to ensure packaging functionality, aesthetics, quality compliance, cost optimization, and sustainability.Desired Candidate Profile<ul><li>3&ndash;4 years of experience in Packaging, Sourcing, or Quality roles within FMCG or related</li><li>industries.</li><li>Strong knowledge of packaging materials, vendor management, and quality systems.</li><li>Experience in artwork coordination, packaging trials, and SOP development.</li><li>Exposure to ERP systems for procurement and inventory management.</li><li>Willingness to travel for vendor coordination.</li><li>Strong analytical, communication, and cross-functional collaboration skills.</li></ul>Job Types: Full-time, PermanentPay: Up to ₹480,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Similar profile: 2 years (Required)</li></ul>Location:<ul><li>New Delhi, Delhi (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

Executive – Sourcing & Quality (Packaging)

SoftPath Consulting

Hiring for leading Retail/ FMCG/ Beauty brand!Department: Sourcing &amp; QualityLocation: New Delhi, OkhlaCTC: ₹35,000 &ndash; ₹40,000 per monthExperience: 3&ndash;4 YearsGender: Male / FemaleTravel: Required (Vendor Coordination)Role OverviewThe Executive &ndash; Sourcing &amp; Quality (Packaging) will be responsible for end-to-end packaging development, sourcing, quality assurance, and vendor management for multiple FMCG product categories. The role involves close coordination with cross-functional teams and vendors to ensure packaging functionality, aesthetics, quality compliance, cost optimization, and sustainability.Desired Candidate Profile<ul><li>3&ndash;4 years of experience in Packaging, Sourcing, or Quality roles within FMCG or related</li><li>industries.</li><li>Strong knowledge of packaging materials, vendor management, and quality systems.</li><li>Experience in artwork coordination, packaging trials, and SOP development.</li><li>Exposure to ERP systems for procurement and inventory management.</li><li>Willingness to travel for vendor coordination.</li><li>Strong analytical, communication, and cross-functional collaboration skills.</li></ul>Job Types: Full-time, PermanentPay: Up to ₹40,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>Candidate must be pass out from IIP college</li><li>What is your current location?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Similar : 1 year (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

Sourcing and Quality (Packaging)

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