quality assurance executive

EcoEnergy Systems

We are looking for a detail-oriented and proactive Quality Assurance Executive to monitor and evaluate customer interactions across various communication channels. The ideal candidate will ensure that all customer service activities meet company standards, maintain compliance, and continuously improve service quality through effective evaluation and coaching.Key Responsibilities:* Monitor inbound and outbound calls, chat, and email interactions to assess quality and compliance with company standards.* Evaluate agent performance based on pre-defined criteria such as communication skills, accuracy, empathy, and policy adherence.* Provide constructive feedback and coaching to agents to help improve performance and service delivery.* Identify training needs and assist in developing quality improvement initiatives.* Maintain accurate QA reports and share performance insights with management.* Collaborate with team leads and managers to enhance customer satisfaction and overall process efficiency.Requirements:** Bachelor&rsquo;s degree in Business Administration, Communication, or a related field.* Minimum 1&ndash;2 years of experience in a Quality Assurance or similar role (Call Center experience preferred).* Strong analytical, listening, and communication skills.* Ability to provide objective feedback and maintain a professional approach.* Proficiency in MS Office and QA monitoring tools.Job Type: Full-timePay: Rs80,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have working in a Quality Assurance (QA) role within a call center or customer service environment?</li><li>Have you ever monitored and evaluated calls, chats, or emails for quality assurance purposes?</li><li>Do you have experience providing feedback or coaching to customer service agents based on QA evaluations?</li><li>Which QA monitoring or reporting tools have you used before? (e.g., Excel dashboards, Observe.AI, CallMiner, Playvox, Five9, etc.)</li><li>What is your current Salary, Notice Period, and What is your Expected salary for this position?</li></ul>* Are you comfortable working onsite in Johar Town from 2 PM to 11 PM? or 6 working days in a week?<ul><li>What key factors do you usually evaluate when reviewing an agent&rsquo;s call or chat?</li></ul>Work Location: In person

Quality Assurance Executive

Danone

<div>About the job

Danone T&uuml;rkiye is looking for a talented colleague for the&quot;Quality Assurance Executive (L&uuml;leburgaz)&quot; position. 


If you are looking for a job to work in a dynamic, diverse, and growing business, you may be the perfect match for this position! Take this opportunity to GROW together! 


Quality &amp; Food Safety Management

Ensure quality requirements are met across all production stages.

Maintain and monitor food safety standards.

Implement and oversee GMP (Good Manufacturing Practices). 


Audit &amp; Monitoring Activities
Manage internal and external audits, including follow-up actions.

Coordinate pre- and post-audit processes.

Conduct traceability and recall tests to assess accessibility and performance during potential crisis situations. 


KPI &amp; Performance Tracking
Monitor and report factory quality KPIs regularly.

Track and report FSPM (Food Safety Preventive Maintenance) points monthly.

Develop monitoring and action plans for delayed maintenance and deviations in FSPM points, including risk analysis. 


Consumer Complaint Management
Perform root cause analysis of consumer complaints.

Manage and report complaints, including presentation preparation. 


Product &amp; Equipment Controls
Collaborate with relevant teams during new product development processes.

Conduct machine cleaning and foreign material inspections. Perform pre- and post-maintenance checks.
About you
<ul><li>Bachelor&rsquo;s degree in Food Science, Food Engineering, Chemistry, Biology, or a related discipline.</li>
<li>Max 3 years of experience in quality assurance or food safety roles within the food manufacturing industry.</li>
<li>Experience in dairy, beverage, or similar sectors is an advantage.</li>
<li>Technical Competencies Solid understanding of food safety systems (HACCP, ISO 22000, FSSC 22000).</li>
<li>Hands-on experience with GMP practices and hygiene monitoring.</li>
<li>Familiarity with traceability systems and recall procedures.</li>
<li>Ability to conduct inspections, supervise cleaning and foreign material controls.</li>
<li>Skilled in root cause analysis and corrective/preventive action planning.</li>
<li>Behavioral Competencies Strong attention to detail and commitment to quality.</li>
<li>Effective communication and reporting skills.</li>
<li>Ability to work collaboratively with production, maintenance, and quality teams.</li>
<li>Proactive, solution-oriented mindset with good organizational skills.</li>
<li>Key Performance Indicators (KPIs) Compliance rate with hygiene and quality control procedures.</li>
<li>Timely execution of corrective actions and audit findings.</li>
<li>Number and resolution time of consumer complaints.</li>
<li>Effectiveness of traceability and recall simulations.</li>
<li>FSPM deviation tracking and maintenance coordination.</li>
</ul>About us

We are proud to promote diversity and equal opportunity within our teams. We believe that our differences will make a difference, and that an inclusive work environment will drive our growth as a company, as a team, and as individuals. We will therefore consider all implementations* by fostering an inclusive work culture where everyone can feel at home.

All nominations will be considered regardless of origin, background, religion, sex, sexual orientation,age, gender identity, disability.

Working with usis about being able to do things your way. The way you work, the way you develop, the way you progress, it&rsquo;s all up to you. 
Working here, you&rsquo;ll need to enjoy a fast-paced environment, a little complexity and challenging tasks but it is packed with opportunities. You will work for some of the best-known brands in the world, such as Activia, Danone, Danino, Danette, Aptamil, Bebelac, Hayat, and S&#305;rma, and we absolutely guarantee that you can just be yourself.

Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world.One Planet One Health BY YOU. 


At Danone T&uuml;rkiye, inspired by our B Corp journey, we continuously challenge ourselves to improve and measure our social and environmental impact.

This journey inspires us to constantly challenge ourselves, measure what truly matters, and create long-term value &mdash; not just for our business, but for our people, partners, communities, and future generations. 
If you&rsquo;re looking to grow your career with purpose, you&rsquo;re in the right place. 


What we offer

This is a visible position within the company, we offer opportunities where you can grow your expertise and have an end-to-end responsibility to drive &quot;change&quot; &amp; &quot;growth&rdquo;. You will have a chance to experience 360 ways of working with multiple stakeholders. We develop talents and growth potential to enable strong career development for our employees. 


At Danone T&uuml;rkiye, we do not aim to be the best company in the world, but better for the world. 
That&rsquo;s why, inspired by our B Corp journey, we continuously challenge ourselves to improve and measure our social and environmental impact. 
Through this journey, we strive to create long-term value for our employees, partners, communities, and future generations. 

What&rsquo;s next?

Visit our websitewww.danone.comto discover more about us and to find out how you could be part of it all! 


#LI-DNI</div>

Quality Assurance Executive (Temporary), Lüleburgaz

Angular quantum

Job Title: Quality Assurance Executive &ndash; Call Center (BPO)Location: [Bahria Town Phase 7] Company: AMG Technologies Department: Operations / Quality Reports To: Quality Manager / Operations ManagerJob Summary: The Quality Assurance Executive is responsible for monitoring and evaluating inbound and outbound calls to ensure service excellence, compliance with processes, and adherence to company and client standards. The role involves identifying areas of improvement, providing actionable feedback, and supporting agents and teams to enhance overall customer experience and performance.Key Responsibilities:<ul><li>Monitor and evaluate agent calls, chats, or emails against predefined quality parameters.</li><li>Provide detailed feedback and coaching support to improve agent performance.</li><li>Identify trends, process gaps, and training needs through quality analysis.</li><li>Prepare and share regular quality reports and performance insights with stakeholders.</li><li>Ensure compliance with client SLAs, company policies, and industry regulations.</li><li>Collaborate with trainers and team leaders to drive continuous improvement initiatives.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree or equivalent experience.</li><li>1-2 years of experience in Quality Assurance within a BPO/call center environment.</li><li>Strong knowledge of QA tools, scorecards, and call auditing techniques.</li><li>Excellent communication, analytical, and feedback delivery skills.</li><li>Proficiency in MS Office and call monitoring systems.</li></ul>Timings : 6pm-4amJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Quality Assurance Executive for Bpo Industry

Immentia

&middot; Managing and Ensuring the Draft/Content quality through practicing the Quality Assurance policies and procedures&middot; Interpreting and implementing the quality assurance standards to enhance &lsquo;Client Satisfactory Ratings.&rsquo;&middot; Evaluate the adequacy of quality assurance standards&middot; Understanding the guidelines shared by the client and ensuring that the team has managed to meet the shared guidelines&middot; Coordinating with clients and the team/departments (where necessary)&middot; Reviewing order files/content to ensure finished product quality&middot; Document internal audits and other Quality Assurance activities&middot; Noting down the customer complaints and non-conformance issues&middot; Analyzing the available data to identify areas which need significant improvement.&middot; Preparing necessary reports to communicate and signify the current performance on quality grounds.&middot; Identifying training needs and organizing required trainings to meet quality standards&middot; Assurance of ongoing compliance with quality and deliverables standardsEducation Requirement:&middot; Preferred Degree: Masters OR Bachelors in English, Linguistics, Program Management, MBA, or Social Sciences&middot; Strong computer skills, mainly Microsoft OfficeJob Type: Full-timeJob Type: Full-timeWork Location: In person

Software Quality Assurance Executive

Inoviotech

1. Oversee and guide the evaluation of customer interactions on diverse platforms, including Emails, Chats, and Calls.2. Collaborate with QA Executives to define audit criteria and processes for different communication channels.3. Understand, Review and Analyze Chargeback and Refunds for internal and external factors.4. Review &amp; evaluate all sales orders as per Sales Verification SOP5. Thoroughly verify order details including client information, project scope, timelines, pricing etc. against policy6. Identify any discrepancies, red flags or concerns based on set verification criteria7. Set quality benchmarks and standards for interactions and inspire QA Executives to meet these standards.8. Lead efforts to identify and resolve anomalies, deviations, and areas for improvement in customer interactions.9. Develop and drive strategies for continuous process improvement based on evaluation insights.10. Oversee the development and delivery of training programs to enhance the skills and knowledge of customer-facing teams.11. Provide guidance on compliance requirements and ensure that policies and procedures are followed.12. Review and ensure the accuracy and completeness of evaluation documentation.13. Make Chargeback or Refund Forecasting based on the evaluations and highlight those customers in real-time to the QA Lead.14. Bring Innovation in quality assurance methodologies and strategies to adapt to evolving communication platforms.15. Collaborate with cross-functional teams to implement improvements identified through evaluations or suggest improvement if needed.Requirements:1. 1-2 years in service or design industry as QA Executive or Analyst.2. Deeper Understanding of the root cause analysis.3. Multitasker and have ability to work under fast pace environmentShift: Evening shift (5PM - 2AM)Job: Full Time - OnsiteLocation: NASTAP 2, KarachiJob Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How many years of experience do you have as a QAE?</li><li>What is your current salary?</li><li>what is your expected salary?</li><li>can you start on immediate basis?</li><li>are you available to work in evening shift? 5pm to 2am</li></ul>Work Location: In person

Sr. Quality Assurance Executive (International calls)

METRO Türkiye

<div>
 
 As a leading international food wholesaler, we at METRO are specialized in catering to the needs of hotels, restaurants, caterers (HoReCa), independent merchants (Traders), and more. We are also more than a supplier which inspires the gastronomy sector in more than 30 countries with approximately 15 million customers worldwide! Our unique multichannel mix offers the flexibility of purchasing goods in-store or via our digitally connected Food Service Distribution (FSD) delivery. With its 34 years presence in our country, METRO T&uuml;rkiye is operating in 20 cities, with 36 stores and over 4.000 employees.
 
 
 
 
 We are a purpose driven company; we value Turkish cuisine and develop our community by supporting our chefs, leading the market with several sustainability projects, diverse and inclusive structure, digitalization projects, agile innovative approaches and pioneer the sector.
 
 
 
 
 We furthermore take pride in our commitment to diversity, equity and inclusion at METRO T&uuml;rkiye with our movement &laquo;Mufta&gbreve;&inodot;m&inodot;zda E&scedil;itlik Var (MEV)&raquo;. We aim for a more equal and more inclusive future with the diversity of our employees whose gender, place of birth, age, lifestyle, religion, perspective, experience and talents differ from each other.
 
 
 
 
 We place diversity, equity and inclusion at the center of our business strategy and implement our recruitment policies accordingly by creating equal employment opportunity for all.
 
 
 
 
 *METRO T&uuml;rkiye is one of the WEPs Signatories.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are looking for a new team member to support Bonveno operations in our Quality Assurance and Sustainability department.
 
 
 
 <ul>
 <li>
 To determine rules for product safety in accordance with Turkish Food Codex, Global QA, EU Food Safety and to establish and enforce quality and product safety system for franchise operations.
 </li>
 <li>
 To monitor the efficiency of the system with internal and external audits and to make revisions when necessary.
 </li>
 <li>
 To organize audits for monitoring the effectiveness of this system, to follow corrective actions in case of non-compliance and to create a registration system.
 </li>
 <li>
 To track cleaning plans for stores and coordinate trainings for employees.
 </li>
 <li>
 To follow customer feedback related to food safety and quality about Stores and to report and evaluate on monthly basis.
 </li>
 <li>
 To provide technical support for the necessary legal registration / approval permissions related to the products planned to be produced in the stores and to organize analysis and share with related divisions.
 </li>
 <li>
 To organize training plans with the HR department for the store personnel related to food safety.
 </li>
 <li>
 To determine the food safety and quality rules for product collection, storage, consolidation, loading and dispatch steps required for franchise operations.
 </li>
 <li>
 To follow the applications related to cold chain in the stores.
 </li>
 <li>
 Increasing quality awareness of staff in the stores by organizing technical visits.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Food Engineering or Chemical Engineering.
 </li>
 <li>
 Minimum 2 years of experience.
 </li>
 <li>
 Quickly adapting Metro Turkey&rsquo;s business activities and working methods.
 </li>
 <li>
 Interest in Gastronomy world and being a food lover.
 </li>
 <li>
 Fluency in written and spoken English.
 </li>
 <li>
 Good command of MS Office applications, advanced level of Excel.
 </li>
 <li>
 Being store and customer focused.
 </li>
 <li>
 Dynamic and systematic working.
 </li>
 <li>
 Strong analytical and problem solving skills.
 </li>
 <li>
 A self-motivated team player with strong interpersonal and communication skills.
 </li>
 <li>
 No restrictions to travel; valid driving license required.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 METRO's Head Office follows a hybrid working model! We work remotely on Fridays, giving you the flexibility to work from anywhere. Plus, each year, you can choose two additional weeks to work remotely on your own terms!
 
 
 
</div>

Franchise Quality Assurance Executive

Ghassan Aboud Group FZE

Grandiose is a home-grown Retail chain giving its customers a different experience for shopping and dining in the UAE. The fast-growing premium grocery retailer is looking for a dynamic  Quality Assurance Executive (Customer Service) for our E-Commerce team in UAE Job Summary: Responsible for ensuring that all aspects of the eCommerce platform meet the highest standards of quality and functionality. This role involves testing and evaluating website features, product listings, and customer interactions to identify and resolve issues before they impact the customer experience. Key Responsibilities: <ul><li>Live monitor eCom Operations across stores and ensure SLAs are being met</li><li>Action and escalate eCom SLA breaches related to Operations and Last Mile.</li><li>Handle aggregators escalations and resolve it with stores, operations and last mile</li><li>Take charge of the stores customer complains and ensure satisfactory resolution and reporting</li><li>Take proactive measures on to prevent customer complains when needed</li><li>Lead the daily surveying and customer satisfaction reports</li><li>Receive and resolve customers queries, escalations and complains</li><li>Work as a single point of contact of live support for pickers, drivers, partners and customers</li><li>Order outsource adhoc resources of last mile when required according to process</li><li>Attend to customer communication channels over Hotline, Online Chat, Email, WhatsApp and Tickets</li><li>Maintain complain records and reports for stores, staff, partners, etc</li><li>Manage customers requests for order edits, orders support, returns, replacements, etc</li><li>Conduct outbound surveys</li><li>Take ownership of customer’s cases and follow up with concerned departments till resolution.</li></ul><ol type="1"><li>Quality Assurance</li><li>Customer Service</li><li>Customer satisfaction</li><li>E-Comm Live operations monitoring</li><li>Escalations and complain handling</li></ol>

Quality Assurance Executive (Customer Service in E-comm) -  Grandiose

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