quality assurance

Brightpath Associates LLC

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <strong>
   Quality Assurance Manager (Nuclear Manufacturing &amp; Compliance)
  </strong>
 </p>
 <p>
  <strong>
   Position Summary
  </strong>
 </p>
 <p>
  The Quality Assurance Manager is responsible for developing, implementing, and maintaining a comprehensive quality assurance program that complies with applicable nuclear industry regulations and standards, including 10 CFR 50 Appendix B and current NQA-1 requirements. This role provides leadership for quality systems, regulatory compliance, audits, corrective actions, process improvements, and quality personnel while partnering closely with operational and executive leadership to ensure the highest standards of product quality, safety, and regulatory adherence.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Quality Management &amp; Regulatory Compliance
  </strong>
 </p>
 <ul>
  <li>
   Develop, implement, maintain, and continuously improve the Quality Assurance Program in accordance with 10 CFR 50 Appendix B, NQA-1, and other applicable nuclear quality requirements.
  </li>
  <li>
   Maintain quality manuals, procedures, work instructions, and supporting documentation required for regulatory and industry compliance.
  </li>
  <li>
   Manage documentation and procedural requirements associated with ASME N and NPT Code Stamp certifications.
  </li>
  <li>
   Ensure ongoing compliance with applicable quality assurance regulations, codes, standards, and industry best practices.
  </li>
  <li>
   Serve as the subject matter expert for nuclear quality requirements and provide guidance throughout the organization.
  </li>
 </ul>
 <p>
  <strong>
   Quality Systems &amp; Auditing
  </strong>
 </p>
 <ul>
  <li>
   Develop and maintain quality procedures, inspection plans, testing methodologies, and acceptance criteria for raw materials, work-in-process, and finished products.
  </li>
  <li>
   Conduct internal audits and assessments of quality systems, processes, suppliers, and operations.
  </li>
  <li>
   Identify nonconformances and initiate corrective and preventive actions to address quality issues.
  </li>
  <li>
   Monitor effectiveness of corrective actions and drive continuous improvement initiatives.
  </li>
  <li>
   Maintain process control procedures to ensure consistent production of products that meet established specifications and standards.
  </li>
 </ul>
 <p>
  <strong>
   Leadership &amp; Team Management
  </strong>
 </p>
 <ul>
  <li>
   Lead, mentor, and supervise quality assurance personnel.
  </li>
  <li>
   Establish priorities, allocate resources, schedule work activities, and monitor team performance.
  </li>
  <li>
   Foster a culture of quality, accountability, compliance, and continuous improvement throughout the organization.
  </li>
  <li>
   Train employees on nuclear quality requirements, procedures, and quality assurance expectations.
  </li>
  <li>
   Influence and coordinate activities across departments to ensure quality objectives are achieved.
  </li>
 </ul>
 <p>
  <strong>
   Quality Performance &amp; Continuous Improvement
  </strong>
 </p>
 <ul>
  <li>
   Generate, analyze, and present quality metrics, reports, and performance indicators.
  </li>
  <li>
   Lead cross-functional investigations into quality issues, process failures, and product defects.
  </li>
  <li>
   Recommend and implement process, procedural, or product improvements to enhance quality and productivity.
  </li>
  <li>
   Support continuous improvement initiatives aimed at reducing defects, improving efficiency, and strengthening compliance.
  </li>
 </ul>
 <p>
  <strong>
   Customer, Supplier &amp; Technical Support
  </strong>
 </p>
 <ul>
  <li>
   Provide technical quality support to customers, suppliers, and internal stakeholders.
  </li>
  <li>
   Review customer complaints, investigate root causes, and implement appropriate corrective actions.
  </li>
  <li>
   Assist customers in resolving quality-related concerns and inquiries.
  </li>
  <li>
   Support supplier quality activities, evaluations, and performance improvement initiatives.
  </li>
  <li>
   Participate in reviews and approvals of equipment and quality-related capital investments.
  </li>
 </ul>
 <p>
  <strong>
   Safety &amp; Operational Excellence
  </strong>
 </p>
 <ul>
  <li>
   Ensure compliance with all quality, safety, housekeeping, and operational procedures.
  </li>
  <li>
   Promote safe work practices while maintaining strict adherence to regulatory and quality requirements.
  </li>
  <li>
   Support organizational initiatives that strengthen operational excellence and product reliability.
  </li>
 </ul>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <p>
  <strong>
   Education &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Engineering, Quality Management, Manufacturing, Industrial Technology, or a related discipline preferred.
  </li>
  <li>
   Minimum 5&ndash;7 years of related quality assurance experience in a regulated manufacturing environment; or
  </li>
  <li>
   10&ndash;12 years of progressively responsible quality assurance experience; or
  </li>
  <li>
   An equivalent combination of education, training, and experience.
  </li>
 </ul>
 <p>
  <strong>
   Technical Requirements
  </strong>
 </p>
 <ul>
  <li>
   Demonstrated experience administering and maintaining nuclear quality assurance programs.
  </li>
  <li>
   Experience training personnel on nuclear quality requirements, procedures, and compliance expectations.
  </li>
  <li>
   Thorough knowledge of:
  </li>
  <li>
   10 CFR 50 Appendix B
  </li>
  <li>
   10 CFR 21
  </li>
  <li>
   NQA-1 Requirements
  </li>
  <li>
   ASME Nuclear Code requirements, including N and NPT certification programs
  </li>
  <li>
   Quality management systems, auditing methodologies, and corrective action programs
  </li>
  <li>
   Strong understanding of inspection planning, process controls, quality reporting, and continuous improvement methodologies.
  </li>
 </ul>
 <p>
  <strong>
   Leadership Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong organizational, planning, and project management skills.
  </li>
  <li>
   Ability to lead cross-functional teams and influence stakeholders without direct reporting authority.
  </li>
  <li>
   Excellent analytical, problem-solving, and decision-making abilities.
  </li>
  <li>
   Effective written and verbal communication skills.
  </li>
  <li>
   High ethical standards, professional integrity, and sound judgment.
  </li>
  <li>
   Ability to manage multiple priorities in a highly regulated environment while maintaining compliance and operational effectiveness.
  </li>
 </ul>
 <p>
 </p>
</div>


Quality Assurance Manager

DTE Energy Co

<p>We are seeking a detail-oriented Quality Assurance Specialist to monitor, evaluate, and improve the quality of products, services, and processes. The ideal candidate will perform quality reviews, identify defects or compliance issues, document findings, and collaborate with cross-functional teams to implement corrective actions and maintain high-quality standards.</p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct quality audits, inspections, and testing of products, services, or processes.</li><li>Identify defects, inconsistencies, and compliance issues.</li><li>Document findings and prepare detailed quality reports.</li><li>Track, investigate, and resolve quality issues using root cause analysis.</li><li>Develop and maintain quality assurance procedures, checklists, and documentation.</li><li>Ensure compliance with company policies, industry regulations, and quality standards.</li><li>Collaborate with operations, engineering, customer service, and other teams to improve quality.</li><li>Monitor quality metrics and recommend process improvements.</li><li>Support internal and external audits.</li><li>Train employees on quality standards and best practices. </li></ul><p><strong>Required Qualifications</strong></p><ul><li>Bachelor's degree in Business, Engineering, Computer Science, Healthcare, or a related field (preferred).</li><li>2–5 years of experience in quality assurance or quality control.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent attention to detail.</li><li>Experience with quality management systems and documentation.</li><li>Proficiency in Microsoft Office and quality tracking tools (e.g., Jira, TestRail, or similar, depending on the industry).</li><li>Strong written and verbal communication skills.</li><li>Ability to work independently in a remote environment. </li></ul><p><strong>Preferred Skills</strong></p><ul><li>Knowledge of ISO, Six Sigma, FDA, HIPAA, or other applicable quality standards.</li><li>Experience with audit preparation and compliance reviews.</li><li>Process improvement and root cause analysis experience.</li><li>Time management and organizational skills. </li></ul><p><strong>Work Environment</strong></p><ul><li>Fully remote position.</li><li>Standard full-time schedule with occasional virtual meetings.</li><li>Collaborative work with cross-functional teams using remote communication tools.</li></ul>

WFH Quality Assurance

Zenith Behavioral Health

<div><h1 class="jobSectionHeader"><b>ERG II LLC</b></h1><h2 class="jobSectionHeader"><b>
Job Description - Quality Assurance Specialist</b></h2><h3 class="jobSectionHeader"><b>
Position Title:</b></h3><p><b>
Quality Assurance Specialist</b></p><h3 class="jobSectionHeader"><b>
Employment Status:</b></h3><p>
Full-Time</p><h3 class="jobSectionHeader"><b>
Work Location:</b></h3><p><b>
Primarily Remote Position</b></p><p>
This position is primarily remote; however, occasional travel may be required during the onboarding process and throughout employment to assist with staff training, quality assurance reviews, audits, and operational support.</p><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
The Quality Assurance Specialist works collaboratively with the Director of Quality Assurance, Vice President of Compliance and Operations, Utilization Review Department, Clinical Leadership, and Program Staff to ensure clinical and operational compliance across all programs. Responsibilities include program development and implementation, extensive quantitative and qualitative chart auditing, training staff on medical necessity and documentation standards, maintenance of policies and procedures, verification of billing documentation, and ensuring compliance with all applicable state, federal, accreditation, and regulatory requirements.</p><p>
The Quality Assurance Specialist plays a critical role in maintaining the integrity of client records, ensuring accurate documentation, supporting revenue cycle processes, and promoting compliance with organizational standards and regulatory requirements.</p><h2 class="jobSectionHeader"><b>
Essential Job Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Clinical DocumentationChart Auditing</b></h3><ul><li><p>
Conduct comprehensive qualitative and quantitative chart audits to ensure compliance with organizational, payer, and regulatory requirements.</p></li><li><p>
Audit clinical documentation to verify accuracy, completeness, timeliness, and compliance.</p></li><li><p>
Monitor client charts daily to ensure all documentation supports the appropriate level of care and medical necessity.</p></li><li><p>
Follow up with staff regarding deficiencies identified during audits and ensure corrective actions are completed within established timeframes.</p></li><li><p>
Maintain audit records, corrective action plans, and compliance reports.</p></li></ul><h3 class="jobSectionHeader"><b>
ComplianceQuality Assurance</b></h3><ul><li><p>
Develop, implement, and maintain quality assurance systems and checks-and-balances tools to ensure chart compliance.</p></li><li><p>
Ensure services provided comply with:</p><ul><li><p>
HIPAA regulations</p></li><li><p>
42 CFR Part 2 requirements</p></li><li><p>
Joint Commission standards</p></li><li><p>
CARF standards</p></li><li><p>
ADP requirements</p></li><li><p>
State and Federal regulations</p></li><li><p>
Insurance and payer documentation requirements</p></li></ul></li><li><p>
Assist with policy and procedure development, review, and maintenance.</p></li><li><p>
Identify compliance risks and recommend corrective actions and process improvements.</p></li></ul><h3 class="jobSectionHeader"><b>
TrainingStaff Development</b></h3><ul><li><p>
Assist with training and education of Clinical and Support Staff regarding:</p><ul><li><p>
Medical necessity documentation</p></li><li><p>
Clinical documentation requirements</p></li><li><p>
Regulatory compliance standards</p></li><li><p>
Quality assurance processes</p></li></ul></li><li><p>
Collaborate with Clinical Directors and Leadership Teams to provide coaching and documentation support.</p></li><li><p>
Participate in onboarding and ongoing staff education initiatives as assigned.</p></li></ul><h3 class="jobSectionHeader"><b>
Utilization ReviewBilling Support</b></h3><ul><li><p>
Collaborate with the Utilization Review Department to ensure timely completion of clinical documentation.</p></li><li><p>
Work with billing departments and contracted billing companies to verify documentation required for claims submission.</p></li><li><p>
Ensure documentation supports services billed and complies with payer requirements.</p></li><li><p>
Assist in resolving documentation-related billing issues.</p></li></ul><h3 class="jobSectionHeader"><b>
Additional Duties</b></h3><ul><li><p>
Participate in program development and quality improvement initiatives.</p></li><li><p>
Assist with regulatory audits, accreditation surveys, and compliance reviews.</p></li><li><p>
Prepare reports and compliance metrics as requested.</p></li><li><p>
Perform other duties as assigned by the Director of Quality Assurance, Vice President of Compliance and Operations, Clinical Director, or Executive Leadership.</p></li></ul><h2 class="jobSectionHeader"><b>
Required SkillsQualifications</b></h2><h3 class="jobSectionHeader"><b>
EducationExperience</b></h3><ul><li><p>
Experience in behavioral health, substance use disorder treatment, mental health services, quality assurance, utilization review, or compliance preferred.</p></li></ul><h3 class="jobSectionHeader"><b>
KnowledgeCompetencies</b></h3><ul><li><p>
Advanced knowledge of the 12-Step treatment model and its application in residential treatment settings.</p></li><li><p>
Knowledge of process addictions and available treatment resources.</p></li><li><p>
Understanding of dual-diagnosis treatment practices and non-pharmacological symptom management techniques.</p></li><li><p>
Advanced knowledge of HIPAA and 42 CFR Part 2 regulations.</p></li><li><p>
Knowledge of medical necessity requirements and clinical documentation standards.</p></li><li><p>
Familiarity with Joint Commission, CARF, and other accreditation standards.</p></li><li><p>
Strong analytical, organizational, and problem-solving skills.</p></li><li><p>
Excellent written and verbal communication skills.</p></li><li><p>
Ability to work independently while maintaining collaboration with multidisciplinary teams.</p></li><li><p>
Proficiency in electronic health record systems and Microsoft Office applications.</p></li></ul><h3 class="jobSectionHeader"><b>
CertificationsRequirements</b></h3><ul><li><p>
Current First Aid/CPR Certification.</p></li><li><p>
Health Screening Clearance.</p></li><li><p>
Ability to travel occasionally as required.</p></li></ul><h2 class="jobSectionHeader"><b>
Position Relationships</b></h2><p><b>
Supervised By:</b><br>
Director of Quality Assurance</p><p><b>
Promotion From:</b><br>
N/A</p><p><b>
Workers Supervised:</b><br>
N/A</p><h2 class="jobSectionHeader"><b>
Performance Expectations</b></h2><p>
The employee will receive periodic performance evaluations measuring quality, productivity, compliance, communication, teamwork, and overall job performance.</p><p>
Failure to meet performance expectations may result in the implementation of a Performance Improvement Plan (PIP) with specific goals and timelines for improvement. Continued failure to meet performance expectations may result in progressive disciplinary action, up to and including termination of employment.</p><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity Statement</b></h2><p>
ERG II LLC is committed to providing Equal Employment Opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws.</p><h2 class="jobSectionHeader"><b>
Acknowledgment</b></h2><p>
I have read my position description and it has been explained to me by my supervisor. I understand my job functions and responsibilities and agree to perform all duties as outlined herein and any additional duties assigned by management.</p><p><br>
Employee Name: _____________________________________</p><p>
Date: _______________________</p><p><br>
Employee Signature: _____________________________________</p><p>
Date: _______________________</p></div>

Quality Assurance Specialist

Confidential

<h3>Job Summary</h3><p>We are seeking an experienced Quality Assurance Engineer to ensure engineering projects are delivered in accordance with quality management systems, industry standards and regulatory requirements. This role plays a key part in maintaining project quality throughout all stages of delivery.</p><h3>Key Responsibilities</h3><ul><li>Conduct quality inspections and technical audits.</li><li>Review engineering procedures and identify opportunities for improvement.</li><li>Monitor project quality throughout installation and commissioning.</li><li>Prepare quality reports and non-conformance documentation.</li><li>Support corrective and preventive action programmes.</li><li>Promote continuous improvement across engineering processes.</li><li>Ensure compliance with ISO standards and HSE requirements.</li></ul><h3>Requirements</h3><ul><li>Bachelor's Degree in Engineering, Quality Management or related discipline.</li><li>ISO Lead Auditor or equivalent certification preferred.</li><li>Extensive experience within engineering quality assurance.</li><li>Excellent documentation, reporting and analytical skills</li></ul>

Quality Assurance Engineer

Simcoe IT

<p><b>Job Summary</b></p><p>We are seeking a detail-oriented and proactive Quality Assurance Officer with 3&ndash;5 years of experience in the FMCG industry. The ideal candidate will be responsible for ensuring product quality and food safety throughout the production cycle, from raw material inspection to finished goods evaluation. The role requires strong knowledge of quality assurance systems, food safety standards, GMP compliance, laboratory testing, and continuous improvement initiatives to ensure products consistently meet regulatory and company requirements.</p><p><b>Experience Required:</b> 3&ndash;5 Years<br/><b>Industry: </b>FMCG (Mandatory)<br/><b>Location:</b> 34 Km Main Ferozepur Road, Lahore<br/><b>Working Days:</b> Monday &ndash; Saturday<br/><b>Time:</b> 9am-5pm<br/><b>Salary: </b>80k-140k<br/><b>Note: </b>Candidate from EBM background will be given preference</p><p><b>Key Responsibilities</b></p><p>● Conduct inspections and quality assessments of incoming raw materials to ensure compliance with established specifications.</p><p>● Monitor production processes and perform in-process quality checks to maintain product consistency and quality standards.</p><p>● Inspect finished goods and verify compliance with quality, safety, and packaging requirements before release.</p><p>● Ensure adherence to Food Safety Management Systems, GMP, GHP, hygiene standards, and company quality policies.</p><p>● Perform laboratory testing and analysis of raw materials, in-process samples, and finished products as required.</p><p>● Maintain accurate quality records, testing reports, certificates, and documentation.</p><p>● Investigate quality issues, customer complaints, and production deviations, and recommend effective solutions.</p><p>● Conduct internal audits and support external audits, inspections, and regulatory compliance activities.</p><p>● Monitor sanitation and hygiene practices across production and storage areas.</p><p>● Coordinate with production, warehouse, procurement, and other departments to ensure quality objectives are achieved.</p><p>● Assist in developing and updating quality procedures, SOPs, and inspection standards.</p><p><b>Qualifications</b></p><p>● Bachelor's degree in Food Science, Food Technology, Microbiology, Chemistry, Quality Management, or a related field.</p><p>● 3&ndash;5 years of relevant Quality Assurance experience in the FMCG industry is mandatory.</p><p>● Strong understanding of food safety regulations, quality management systems, and manufacturing processes.</p><p>● Experience working with laboratory equipment and quality testing procedures.</p><p>Pay: Rs80,000.00 - Rs140,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have prior experience in FMCG sector? as prior experience in FMCG sector is mandatory</li><li>What is your current and expected salary?</li><li>Do you have an experience working with EBM?</li></ul><p>Experience:</p><ul><li>Quality Assurance Officer: 4 years (Required)</li></ul><p>Work Location: In person</p>

Quality Assurance Officer

Miba

<div></div><div><div><div>McConnelsville
</div><div>Fulltime
</div><div>Work experience
</div><div>Shift work
</div></div><div><p>Quality Assurance Technician
<br>
We are looking for a Quality Assurance Technician to join our production team. In this role, you will help ensure product quality in serial production by performing inspections, supporting audits, and training operators on quality-related procedures.
<br>
Your Responsibilities
<br>
Perform L2 inspections in serial production
<br>
Support L1 and L3 with regular quality inspections and special measurement methods
<br>
Carry out product audits and incoming goods inspections
<br>
Document inspection results and support nonconformity handling
<br>
Train new operators in measurement procedures, product handling, CAQ system use, and quality basics
<br>
Your Profile
<br>
Experience in a manufacturing or production environment
<br>
Basic knowledge of quality inspection methods and measurement techniques
<br>
Familiarity with audit processes is an advantage
<br>
Knowledge of VDA 6.3 and IATF 16949 is a plus
<br>
Reliable, detail-oriented, and able to work independently
<br>
Strong teamwork, communication, and problem-solving skills
<br>
What We Offer
<br>
A responsible role in a dynamic production environment
<br>
Opportunity to develop your skills in quality and manufacturing processes
<br>
Collaboration with experienced colleagues in a supportive team</p><br>
<br>
More about Miba<br>
<br>
<br>
</div><p>Your common path with Miba</p>
<div>
Apply online!
</div><div><div><div><h3 class="jobSectionHeader"><b>What you can expect</b></h3>
<p><b>Quality Assurance Technician</b>
<br>
We are looking for a Quality Assurance Technician to join our production team. In this role, you will help ensure product quality in serial production by performing inspections, supporting audits, and training operators on quality-related procedures.</p>
<p><b>Your Responsibilities</b>
<br>
Perform L2 inspections in serial production
<br>
Support L1 and L3 with regular quality inspections and special measurement methods
<br>
Carry out product audits and incoming goods inspections
<br>
Document inspection results and support nonconformity handling
<br>
Train new operators in measurement procedures, product handling, CAQ system use, and quality basics</p><br>
</div><p></p><div><h3 class="jobSectionHeader"><b>What makes you special</b></h3>
<p><b>Experience/Skills Required</b>
<br>
Experience in a manufacturing or production environment
<br>
Basic knowledge of quality inspection methods and measurement techniques
<br>
Familiarity with audit processes is an advantage
<br>
Knowledge of VDA 6.3 and IATF 16949 is a plus
<br>
Reliable, detail-oriented, and able to work independently
<br>
Strong teamwork, communication, and problem-solving skills
<br>
What We Offer
<br>
A responsible role in a dynamic production environment
<br>
Opportunity to develop your skills in quality and manufacturing processes
<br>
Collaboration with experienced colleagues in a supportive team</p>
</div></div></div><div></div><div><div><div>&bdquo;Working at Miba has been a journey of significant learning and growth both personally and professionally. Each of my colleagues shares their experience and knowledge acquired over the years at the company, assisting one another in overcoming the challenges encountered. The exchange of ideas and the support I found here have helped me face challenges with creativity, patience, and efficiency. Therefore, working here is much more than just completing the workday; it is being part of a team that supports each other and strives for results together, growing together and always seeking the best outcomes.&ldquo;</div>
<div>Maria Julia
<br>
Team Member Production
</div></div></div><div></div><div><div><p>At Miba, we believe that diversity generates and drives innovation. That's why we live fairness and equal opportunity and welcome people with diversity in terms of different origin, culture, religion, gender, age, impairment and sexual orientation.</p>
</div></div><div>Apply now Information on the application process
</div><div><h3 class="jobSectionHeader"><b>Working at</b></h3>
</div><div><h3 class="jobSectionHeader"><b>Your Workspace</b></h3>
<p>Take a look at your future workplace:</p>
</div><div><h3 class="jobSectionHeader"><b>#creatingtogether &ndash; creating our future together</b></h3>
<p>Learn more about how we work at Miba:</p></div></div><div></div>

Quality Assurance Technician

Pacific Health Group

<div>
 <strong>
  Employment
 </strong>
 <strong>
  Type
 </strong>
 : Full-Time
 <br/>
 <br/>
 <strong>
  Compensation
 </strong>
 : $27 - $33 per hour
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 : Full-Time
 <br/>
 <br/>
 <strong>
  Work
 </strong>
 <strong>
  Environment
 </strong>
 : Hybrid / Minimum 40% Outreach
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 : Hybrid within hiring county
 <br/>
 <br/>
 <strong>
  About Pacific Health Group
  <br/>
  <br/>
 </strong>
 At Pacific Health Group, we care deeply about the people and communities we serve. We meet individuals with kindness, respect, and understanding&mdash;listening first, honoring each person's journey, and offering support without judgment.
 <br/>
 <br/>
 Through compassionate, person-centered healthcare, behavioral health services, and social supports, we walk alongside people as they work toward healing, stability, and a healthier, more hopeful life.
 <br/>
 <br/>
 <strong>
  Our Core Values
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Speak with integrity&mdash;clear, respectful, and honest in every interaction
  </li>
  <li>
   Embrace innovation, trying new ideas, learning fast, and improving care
  </li>
  <li>
   Own our roles, staying accountable for outcomes and documenting accurately
  </li>
  <li>
   Build genuine connections with members, families, and teammates through empathy and cultural sensitivity
  </li>
  <li>
   Lead with trust by being consistent, transparent, and following through
  </li>
  <li>
   Celebrate wins together, recognizing individual and team achievements
  </li>
  <li>
   Collaborate with purpose, partnering across departments and with community providers to solve problems
  </li>
  <li>
   Ask for support and offer support, because thriving together is how we serve our members best
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Role Overview &amp; Impact
  <br/>
  <br/>
 </strong>
 The Quality Assurance Specialist ensures quality, compliance, workflow accuracy, and performance excellence across Enhanced Care Management (ECM), Community Supports (CS), Behavioral Health (BH), and Community Health Worker (CHW) operations. The QA Specialist serves as the internal auditor, workflow analyst, and process-improvement lead for all member-facing activities, including assessments, referrals, documentation, disenrollment workflows, re-engagement processes, outreach, verification, and communication functions.
 <br/>
 <br/>
 This position strengthens operational integrity, ensures regulatory compliance, and builds a culture of accountability and continuous improvement within the Quality Assurance unit. This role directly impacts documentation accuracy, regulatory compliance, workflow efficiency, and member experience quality across the organization.
 <br/>
 <br/>
 Outreach (Minimum 40%)
 <br/>
 <br/>
 Conduct community-based outreach across multiple counties through in-person engagement and digital channels (phone, SMS, email, social media) to identify, engage, and enroll eligible members into ECM, CS, BH, and CHW programs. Build and maintain partnerships to expand access to services in high-need communities. A minimum of 40% of this role is dedicated to direct community outreach.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
  Quality Assurance &amp; Compliance Oversight
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Audit member records, assessments, and documentation to ensure compliance with ECM, CS, BH, CHW, CalAIM, and Medi-Cal standards
  </li>
  <li>
   Monitor outreach, referral, and disenrollment workflows to ensure adherence to required timelines and regulatory guidelines
  </li>
  <li>
   Ensure HIPAA compliance and data integrity across all member-facing processes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Workflow Analysis &amp; Process Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Evaluate ECM, CS, BH, and CHW workflows for accuracy, efficiency, and risk exposure
  </li>
  <li>
   Identify trends, documentation gaps, and systemic errors
  </li>
  <li>
   Develop corrective action plans and process improvements to enhance operational performance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Monitoring &amp; Reporting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Track QA metrics across documentation accuracy, outreach compliance, and verification standards
  </li>
  <li>
   Generate reports outlining findings, trends, risk areas, and performance improvements
  </li>
  <li>
   Collaborate with leadership to ensure ECM, CS, BH, and CHW QA metric thresholds are consistently achieved
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cross-Functional Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with BH, CHW, CS, and ECM teams, Outreach, and leadership to reinforce quality standards
  </li>
  <li>
   Provide feedback, coaching, and training based on audit findings
  </li>
  <li>
   Support implementation of new workflows and regulatory updates
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Success Measures
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   95%+ documentation accuracy across all workflows
  </li>
  <li>
   100% compliance with required outreach standards (minimum 40% field-based)
  </li>
  <li>
   Accurate verification across all member profiles
  </li>
  <li>
   Complete and timely disenrollment cycle documentation
  </li>
  <li>
   Consistent achievement of ECM, CS, BH, and CHW QA metric thresholds
   <br/>
   <br/>
  </li>
 </ul>
 Skills That Set You Apart
 <br/>
 <br/>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Healthcare Administration, Public Health, Social Work, or related field
  </li>
  <li>
   2+ years of experience in quality assurance, care coordination, compliance, or healthcare program auditing
  </li>
  <li>
   Familiarity with ECM, CS, BH, CHW, CalAIM, Medi-Cal, HIPAA, and care coordination workflows
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Excellent documentation, communication, and interpersonal skills
  </li>
  <li>
   Proficiency in CRM/EMR systems and Excel
  </li>
  <li>
   Driver's License and Reliable transportation required for 40% outreach
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Time Off &amp; Leave: 160 hours of Paid Time Off (PTO) and Paid Sick Time; 11 paid holidays per year (including birthday); 4 paid volunteer hours per month; Bereavement leave (including fur babies)
  </li>
  <li>
   Health &amp; Wellness: 90% employer-paid employee-only medical benefits; Flexible Spending Account (FSA); Short-term &amp; long-term disability, AD&amp;D, and Employee Assistance Program (EAP)
  </li>
  <li>
   Financial &amp; Professional: 401(k) with company match; Professional development and growth opportunities
  </li>
  <li>
   Culture &amp; Perks: Employee discount programs and quarterly in-person events
  </li>
 </ul>
</div>


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