quality assurance

Tungsten Automation

<div>Management and staff in Tungsten Automation's Quality Assurance job family help the company to assure that its products and technology solutions are designed and built in accordance with company standards and customer requirements. The position of Engineer is a core, entry-level departmental role and appointees are expected to perform whole core departmental tasks; albeit more basic tasks by comparison to Senior Engineers/Specialists and above. 


Engineers will perform some of the following work and be involved in other aspects, as assigned: 

<ul>
<li>Developing quality assurance standards, requirements and metrics for all Tungsten Automation products and their applications, as well as customer-specific technology solutions</li>
<li>Identifying, acquiring and using industry best-practice equipment, systems and programs for conducting all product and solutions&rsquo; quality assurance testing</li>
<li>Working with cross-functional partners, such as Core Engineering and Product Management, to proactively evaluate product roadmaps and other innovations; contributing a specialist quality assurance perspective and providing such input and feedback into the development process</li>
<li>Developing and executing against quality assurance test plans:
<ul><li>Developing and maintaining automated test programs and scripts</li>
<li>Developing and executing against detailed test procedures and test cases</li>
<li>Collaborating with cross-functional partners to resolve problems and identify root causes of potential defects</li>
<li>Evaluating and reporting on test execution results</li>
</ul></li><li>Working within team and across departments to identify, recommend, develop, implement and maintain quality assurance testing processes and practices; continuously contributing to streamlined, more effective and efficient quality assurance testing</li>
<li>Contributing, as appropriate, to downstream business activities such as technical publications and other technical communications&rsquo; tool development to ensure streamlined and effective end-user use of Tungsten Automation software products and their applications</li>
<li>Through efficient and effective quality assurance testing standards, tools, techniques and execution, helping Core Engineering and other cross-functional partners to maximize the potential for new or updated releases to be completed on-time, on-target, on-budget and without compromise to quality</li>
<li>Supporting other internal and external partners/stakeholders/customers, as and when appropriate, in responding to quality assurance testing inquiries and/or other ad hoc needs</li>
<li>Staying abreast of industry and field developments; remaining current in the latest quality assurance testing technologies and functionalities, as well as ever-evolving needs of customers and their customers</li></ul> 


While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. 
 
 
Required Experience 
Candidates for this position should hold the following qualifications, have the following experience, and be able to demonstrate the following competencies to be considered as a suitable applicant. Please note that except where specified as &ldquo;preferred,&rdquo; or as a &ldquo;plus,&rdquo; all points listed below are considered minimum requirements.
<ul>
<li>Bachelors Degree in a related discipline is strongly preferred</li>
<li>Typically has 3-5 years&rsquo; relevant technical experience</li></ul> 


Tungsten Automation is an Equal Opportunity Employer M/F/D/V</div>

Quality Assurance Engineer

ACE Money Transfer

<div>
 
 Job Title:
 
 
 QA Executive
 
 
 Reporting to:
 
 
 Deputy Manager QA
 
 
 Alternate Reporting:
 
 
 Unit Head QA
 
 
 Department:
 
 
 Quality Assurance
 
 
 Location:
 
 
 ACE Money Transfer, Kharian, Pakistan
 
 
 
 
 Position Summary
 
 
 
 The Quality Assurance Executive at ACE Money Transfer plays a vital role in upholding and enhancing service quality standards across customer-facing and internal operations. This role goes beyond traditional call and chat monitoring to include evaluating Trustpilot reviews, IVR feedback ratings, and social media feedback, ensuring a holistic view of customer experience. By analyzing diverse customer touchpoints, the QA Executive helps maintain ACE&rsquo;s strong customer-centric approach and supports continuous improvement across teams.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Sampling Procedures: Develop and implement sampling methods for recording and reporting quality data, including customer feedback across multiple channels
 </li>
 <li>
 Monitoring and Reporting: Conduct call, chat, and ticket monitoring; review Trustpilot, IVR ratings, and social network feedback; provide trend data and share actionable insights with relevant stakeholders
 </li>
 <li>
 Mystery Shopping: Perform mystery shopping to evaluate service standards and ensure compliance with company expectations
 </li>
 <li>
 Customer Sentiment Analysis: Evaluate online reviews (Trustpilot, social platforms) and IVR feedback to identify recurring issues, customer sentiment, and service gaps
 </li>
 <li>
 Training Support: Create and disseminate case studies, feedback-based scenarios, and quizzes to support team training initiatives
 </li>
 <li>
 Trend Analysis: Review quality data across all customer interaction channels, identify irregularities, and communicate findings with recommendations
 </li>
 <li>
 Quality Assurance: Ensure compliance with communication and service quality standards across calls, chats, tickets, and digital feedback channels
 </li>
 <li>
 Standards Development: Assist in developing monitoring formats and standards to include new review and feedback sources
 </li>
 <li>
 Performance Tracking: Use the QA Portal and reporting tools to compile, track, and analyze performance at both team and individual levels
 </li>
 <li>
 Customer Needs &amp; Advocacy: Identify evolving customer expectations through multi-channel feedback and propose process improvements
 </li>
 <li>
 Reporting: Prepare and present consolidated quality and customer experience reports to management, integrating traditional QA results with online feedback and sentiment analysis
 </li>
 <li>
 Goal Achievement: Meet and exceed assigned daily, monthly, and annual performance targets
 </li>
 <li>
 Other Duties: Perform additional QA-related tasks as directed by management
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Minimum of a bachelor&rsquo;s degree
 
 
 </li>
 </ul>
 
 Certifications:
 
 
 
 <ul>
 <li>
 Relevant certifications in Quality Assurance, Customer Experience, or related fields will be an advantage
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 2-3 years of experience in the call centre or financial services industry
 </li>
 <li>
 Prior experience in quality assurance, customer experience monitoring, or proficiency with AI-based quality assurance is preferred
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to interpret feedback trends
 </li>
 <li>
 Proficiency in the English language is essential
 
 
 </li>
 </ul>
 
 Attributes:
 
 
 
 <ul>
 <li>
 Proficiency in CRM systems, QA tools, and reporting platforms
 </li>
 <li>
 Strong knowledge of Microsoft Office (Outlook, Word, Excel) and Google Forms
 </li>
 <li>
 Ability to work independently as well as collaboratively
 </li>
 <li>
 High attention to detail, adaptability to evolving QA practices, and a commitment to maintaining service excellence
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
 tHnJrGe35z
</div>

Quality Assurance Executive

DICETEK LLC

<div>Preferably with the following knowledge and experience:
<ul><li>Banking ,</li><li>
Work flow processes ,</li><li>
Call center</li><li>
Customer experience ,Excel reporting</li></ul> 
Overall responsibility of Quality Assurance Officer would be to independently handle and drive:
Complaints handling Quality Assurance:
1. Conduct quality assurance checks on standards of complaints casework, correspondence, and handling
2. Analyze complaints to ensure Policies and Standard Operating Procedures are followed, ensure communication with customers (verbal and written) is consistent and of high quality
3. Analyze the accuracy of decision making by the complaint handling staff and rate the quality of resolution provided.
4. Accompany evaluations with meaningful and constructive feedback
MIS and Reporting:
1. Set up processes and systems to make working with data more efficient
2. Research new ways to make use of data
3. Present information generated from data to relevant stakeholders</div>

Quality Assurance Officer

Infoline

<div>
 
 
 Job Title
 
 : Application Quality Assurance Specialist
 
 
 
 Location
 
 : on Site
 
 
 
 Department
 
 : Quality Assurance
 
 
 
 Contract Duration: One Year Extendable
 
 
 
 
 
 
 
 Job Overview
 
 :
 
 
 
 
 
 We are seeking a meticulous and detail-oriented
 
 Quality Assurance Specialist
 
 to ensure the high quality of our applications and products. The role requires thorough testing, identifying bugs, and ensuring that all products meet company and industry standards before release. You will work closely with development teams to provide feedback, document test results, and ensure continuous improvement in the software development lifecycle.
 
 
 
 
 
 
 Key Responsibilities
 
 :
 
 
 
 
 <ul>
 <li>
 
 Develop and Execute Test Plans
 
 : Design and implement comprehensive test plans to identify potential issues in various applications.
 </li>
 <li>
 
 Conduct Functional Testing
 
 : Test applications to ensure that they meet functional specifications, including usability, reliability, and performance.
 </li>
 <li>
 
 Bug Reporting and Tracking
 
 : Identify, document, and report bugs or other issues, and work with development teams to resolve them in a timely manner.
 </li>
 <li>
 
 Automation Testing
 
 : Collaborate with the team to design, build, and maintain automated test frameworks.
 </li>
 <li>
 
 Collaboration
 
 : Work closely with developers, business analysts, and product managers to understand requirements and provide feedback during the development process.
 </li>
 <li>
 
 Compliance and Standards
 
 : Ensure that products meet company, client, and industry standards and requirements.
 </li>
 <li>
 
 Risk Management
 
 : Identify and assess potential risks in the software development process and proactively address them.
 </li>
 <li>
 
 Continuous Improvement
 
 : Stay updated with the latest QA methodologies, tools, and best practices, and apply them to ensure ongoing product quality.
 </li>
 <li>
 
 Documentation
 
 : Maintain detailed test case documentation, test results, and reports for future reference and audits.
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications
 
 :
 
 <ul>
 <li>
 
 Education
 
 : Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
 </li>
 <li>
 
 Experience
 
 : 3+ years of experience in Quality Assurance, preferably in a software development environment.
 </li>
 <li>
 
 Technical Skills
 
 :
 </li>
 <li>
 Strong understanding of QA methodologies, tools, and processes.
 </li>
 <li>
 Experience with both manual and automated testing tools (e.g., Selenium, JIRA, TestRail, etc.).
 </li>
 <li>
 Knowledge of programming languages like Java, Python, or JavaScript is a plus.
 </li>
 <li>
 Familiarity with Agile development methodologies and tools (e.g., Scrum, Kanban).
 </li>
 <li>
 
 Soft Skills
 
 :
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 <li>
 Detail-oriented and highly organized.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 :
 
 <ul>
 <li>
 Certification in Quality Assurance (e.g., ISTQB, CSTE) is a plus.
 </li>
 <li>
 Experience in load testing, performance testing, and security testing.
 </li>
 <li>
 Familiarity with CI/CD tools like Jenkins, GitLab, etc.
 </li>
 </ul>
 
 
</div>

Quality Assurance Specialist

Nestlé

<div>Nestl&eacute; is one of the world&rsquo;s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries.
At Nestl&eacute; we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose.
We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations.
Get to know us better at www.nestle.com
Join Nestl&eacute; Team and be a Force For Good!
We are currently looking for a Quality Assurance Executive to join our Nestl&eacute; Waters team.
Location: Kestel, Bursa
Type of contract: Permanent
As a Quality Assurance Executive you will have the following responsibilities;<ul><li>
Conduct internal quality audits in Factory &amp; Head Office departments to identify gaps and improvement areas.</li><li>
Assist Factory in developing employee competency in food quality and safety to deliver result.</li><li>
Ensure all consumer complaints are reported and root cause analysis are handled to sustain product quality.
</li><li>Coordinate NIMS-DMS (Nestl&eacute; Information Management System - Document Management System) documentation management system in both factories and HO.(Head Office)</li><li>
Follow Nestle Operational Standards, ensure that all standards are valid and both factories &amp; Head Office are %100 compliant.
</li><li>Audit &amp; Nestle Quality Assurance Center budget management.
</li><li>Drive TDC (Total Delivery Cost) Packaging activities: Identify TDC (Total Delivery Cost) packaging opportunity through the value chain for the factory / market responsibility (material, format, dimensions, palletization, asset intensity, ...).</li><li>
Coordinate Local Application Group (Representatives of Factory Quality Assurance, Production, Marketing, Supply Chain Quality Assurance, Procurement, Regulatory and Sicentific Affairs, Engineering, Demand Supply Planning, Logistics).</li><li>
Coordinating the implementation of storage tests for a new and upgraded products.
</li><li>Regular contact with Zone Category Technical Application Group, Nestl&eacute; Product Technology Centres and Procurement team for alignment, prioritization, supplier selection, to define accurate saving opportunities, develop technical competence and ways of improving packaging solutions from a consumer and customer point of view.
</li><li>Ensure that savings reporting linked to specific projects/activities are up to date, using dedicated tracking tool.</li><li>
Realize benchmark at zone level to identify the best practices and define the standards.</li><li>
Lead the deployment of the standards in the factory/market.
</li><li>Compares competition solutions for new and innovative packaging as well as develops solutions for cost saving.</li><li>
Act as the link between Zone Category Technical Application Group and technical operations: ensure Application Group participation in Expert Networks and maintain contact share best practices.
</li><li>To comply with hygiene, SHE (Safety, Health and Environment), 5S (seiri, seiton , seis&#333; , seiketsu, shitsuke ) and GMP (Good Manufacturing Practicing) principles in the work area he/she is responsible for, to ensure compliance and to take the necessary precautions for this purpose,
</li><li>To comply with Erikli &ndash; Nestle Waters Global and Turkey procedures, policies, regulations and standards (safety, environment, quality, travel, vehicle, conflict of interest, etc.)</li></ul> 
Which profile are we looking for?<ul><li>
University graduate or equivalent (preferred microbiology, chemistry or food science-related studies, or engineering)</li><li>
Demonstrated capability to lead a group</li><li>
Capable in coaching, training and assessment routines together with ability to develop&amp;maintain Q Competencies within the organization</li><li>
Capable at issue management &amp; problem solving, able to identify crisis potentials and agile in proper coordination&amp;escalation in order to manage timely/effective decision making</li><li>
Knowledge in Packaging technology, materials, conversion processes</li><li>
Competent in Safety, Quality and Compliance.</li><li>
Knowledge in Packaging environmental sustainability</li><li>
Basic Knowledge in financial.</li></ul>
What are our employee community values?
Safety, quality, compliance and respect are pillars for our community existence.
Respect is our overaching value in Nestl&eacute;. We RESPECT eachother, others, environment and all life around.
We work in a supportive, caring, elevating environment. It is crucial for us to preserve our culture of solidarity.
What are our working values at Nestl&eacute;?
Multinational experience at one of the world&rsquo;s leading food and beverage company
International and domestic career opportunities
Development opportunities and trainings
Exclusive employee discounts
Employee Assistance Program, 24/7 expert support
Sport benefit program (benefit from more than 350 sport centers)
A paid birthday leave
4 weeks paternity leave
The Nestl&eacute; Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.
..</div>

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Quality Assurance Manager
Role Overview: 
We are seeking a strategic and detail-oriented Quality Assurance Manager for Mastercard Business Intelligence platform, who will be responsible for defining, implementing, and overseeing the quality assurance strategy for the platform. This role ensures that processes, functionalities, and content meet the highest quality standards, delivering a consistent and seamless user experience. The QA Manager will collaborate closely with Product, Technology, and UX teams to identify issues, improve workflows, and establish best practices. 
 
Key Responsibilities: 
<ul><li>Develop and lead the quality assurance strategy for the platform</li><li>Define and monitor quality standards, metrics, and KPIs to ensure platform reliability and usability</li><li>Design and implement test plans, aligned with product requirements and release schedules</li><li>Design and document test cases, ensuring comprehensive test coverage across regression, integration, performance, and user acceptance testing, covering E2E user journeys and all key platform features and integrations</li><li>Prioritize test cases based on risk, business impact, and release timelines</li><li>Ensure reusability and maintainability of test scripts for future releases</li><li>Manage end-to-end testing activities, execute test cases and document results</li><li>Monitor test progress, bugs, and resolution rates, ensuring timely closure of issues, working closely with Tech team</li><li>Provide transparent reporting on test execution status, quality risks, and release readiness</li><li>Drive continuous improvement by analyzing trends in defects and test outcomes</li><li>Collaborate with cross-functional teams (Product, Tech, UX, Content) to identify defects, root causes, and implement corrective actions</li><li>Engage stakeholders during UAT to align expectations on release quality</li><li>Ensure documentation of QA procedures, guidelines, and test cases</li><li>Drive continuous improvements in testing tools, automation, and methodologies</li></ul> 
Qualifications: 
<ul><li>Bachelor&rsquo;s degree in Engineering (preferred), or a related field</li><li>Proven experience in QA roles (5+ years), preferably within digital platforms
</li><li>Strong knowledge of QA methodologies, tools, and processes</li><li>Hands-on experience with test automation frameworks and defect tracking tools</li><li>Excellent problem-solving, analytical, and organizational skills</li><li>Strong communication and stakeholder management skills</li><li>Familiarity with UX principles, content validation, and cross-browser testing</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Quality Assurance Manager

Prime Educational Hub

Position Purpose:The Quality Assurance (QA) Associate ensures that all training and consultancy services at Prime Educational Hub comply with international quality standards, accreditation requirements, and internal policies. The role supports continuous improvement, audit readiness, and consistent delivery of high-quality education and consultancy solutions.Key Roles &amp; Responsibilities1. Compliance &amp; Accreditation<ul><li>Ensure compliance with national and international accreditation bodies (OTHM, NVQ, ISO, JCI, CARF, etc.).</li><li>Maintain documentation required for audits, approvals, and re-certifications.</li><li>Support in preparing quality manuals, policies, and standard operating procedures.</li></ul>2. Training Quality Monitoring<ul><li>Monitor training delivery to ensure it aligns with approved curricula, learning outcomes, and accreditation standards.</li><li>Collect and review learner feedback forms, attendance, and progress trackers.</li><li>Support tutors in following PEH&rsquo;s quality guidelines.</li></ul>3. Internal Audits &amp; Continuous Improvement<ul><li>Conduct internal quality checks on training and consultancy documentation.</li><li>Identify gaps and recommend corrective and preventive actions (CAPA).</li><li>Assist in preparing for external audits, inspections, and accreditation reviews.</li></ul>4. Record Management<ul><li>Maintain accurate and updated records of learners, trainers, and consultancy projects.</li><li>Ensure secure storage of assessment records, certificates, and progress reports.</li><li>Track and report non-conformities and resolutions.</li></ul>5. Reporting &amp; Coordination<ul><li>Prepare periodic QA reports for management review.</li><li>Coordinate with the Academic Director, Tutors, and Operations team for quality assurance matters.</li><li>Support in aligning company practices with ISO 9001, 45001, 22301, and other management system standards.</li></ul>6. Customer &amp; Stakeholder Satisfaction<ul><li>Monitor client and learner satisfaction through surveys and feedback tools.</li><li>Ensure timely resolution of complaints or concerns.</li><li>Promote a culture of quality, safety, and compliance across the organization.</li></ul>Skills &amp; Competencies Required<ul><li>Strong knowledge of Quality Assurance principles and accreditation requirements.</li><li>Familiarity with ISO standards and education/training compliance frameworks.</li><li>Good documentation and reporting skills.</li><li>Attention to detail with strong organizational abilities.</li><li>Effective communication and teamwork skills.</li></ul>Job Types: Full-time, FresherPay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Quality Assurance Associate

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