sqa engineer

quality assurance engineer Jobs in Lahore Pakistan

quality assurance engineer

senior sqa engineer Jobs in Lahore Pakistan

senior sqa engineer

associate sqa engineer Jobs in Lahore Pakistan

associate sqa engineer

software quality assurance engineer Jobs in Lahore Pakistan

software quality assurance engineer

quality assurance manager

Zarea.pk

<p><b>Job Title: Head of Quality Assurance (Grain)</b></p><p>Company: Zarea Limited</p><p><b>Job Summary:</b></p><p>Zarea Limited is looking for an experienced and highly competent Head of Quality Assurance (Grain) to lead, supervise, and enhance the quality operations of all grain categories including rice, wheat, corn, and other agri-commodities. The ideal candidate will ensure the highest standards of product quality, safety, and regulatory compliance while managing end-to-end QA processes. This leadership role is critical for maintaining product integrity, supporting export/import operations, and achieving overall customer satisfaction.</p><p><b>Key Responsibilities</b></p><ul><li>Lead and manage the entire Quality Assurance department for grain products.</li><li>Develop, implement, and monitor QA procedures across all grain categories.</li><li>Oversee sampling, grading, moisture testing, and laboratory analysis to ensure product consistency.</li><li>Monitor storage, warehousing, and handling practices to minimize quality risks.</li><li>Ensure compliance with national and international food safety, inspection, and export standards.</li><li>Review and approve QA reports for internal teams, clients, and regulatory bodies.</li><li>Liaise with inspection agencies, supply chain teams, warehouses, and export departments.</li><li>Provide leadership, training, and performance guidance to QA teams.</li><li>Ensure alignment with ISO, HACCP, and other quality management systems.</li></ul><p><b>Prerequisites</b></p><p><b>Education:</b></p><p>Bachelor&rsquo;s or Master&rsquo;s degree in Agriculture, Food Sciences, Quality Assurance, or related fields.</p><p><b>Experience:</b></p><p>12&ndash;15 years of professional experience specifically in grain quality assurance, grain grading, lab testing, and quality system management.</p><p><b>Requirements / Skills</b></p><ul><li>Strong expertise in grain grading standards and inspection protocols.</li><li>In-depth knowledge of sampling techniques, lab testing, and moisture analysis.</li><li>Familiarity with export/import documentation, quality certifications, and international grain standards.</li><li>Ability to identify contamination, infestation, and storage-related risks.</li><li>Strong analytical, decision-making, and reporting skills.</li><li>Excellent communication, leadership, and team management abilities.</li><li>Hands-on experience ensuring compliance with food safety regulations and ISO standards.</li></ul><p><b>Salary:</b></p><p>Competitive salary based on experience.</p><p><b>Benefits:</b></p><ul><li>Positive and professional working environment.</li><li>Health insurance coverage.</li><li>Company-provided lunch.</li></ul><p><b>How to Apply:</b></p><p>Interested candidates may share their updated CV at <b>hr@zarea.pk</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Head of Quality Assurance (Grain)

Abacus Outsourcing

<p>The Assistant Manager &ndash; Quality Assurance plays a critical role in ensuring service excellence across BPO operations by monitoring, evaluating, and continuously improving the quality of customer interactions. This position supports the QA Manager in implementing quality frameworks, ensuring compliance with client and regulatory requirements, enhancing agent performance, and driving client satisfaction through data-driven analysis, coaching, and continuous improvement initiatives.</p><p>Key Responsibilities</p><ul><li>Monitor and evaluate customer interactions (calls, chats, emails, and tickets) in line with defined quality standards, KPIs, and client SLAs.</li><li>Ensure strict adherence to internal SOPs, regulatory requirements, and client compliance guidelines.</li><li>Identify quality gaps, performance trends, and root causes, and recommend corrective and preventive actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistency, accuracy, and calibration in evaluations.</li><li>Conduct regular calibration sessions with QA, Operations, and Training teams to align quality expectations.</li><li>Provide structured feedback, action plans, and coaching recommendations to improve agent performance.</li><li>Prepare, analyze, and share daily, weekly, and monthly quality performance reports with stakeholders.</li><li>Analyze quality metrics and trends to drive continuous process and performance improvements.</li><li>Present quality insights, risks, and improvement plans to management and clients when required.</li><li>Assist in client audits, internal quality reviews, and business review meetings.</li><li>Handle quality-related escalations in close coordination with Operations and relevant stakeholders.</li><li>Ensure client expectations, quality benchmarks, and service excellence standards are consistently met.</li></ul><p>Required Qualifications &amp; Skills</p><ul><li>At least Bachelor&rsquo;s degree in Business Administration, Management, or a related field (required).</li><li>Strong understanding of contact center QA frameworks, KPIs, SLAs, and compliance standards.</li><li>Excellent analytical, reporting, communication, and stakeholder management skills.</li><li>Proven ability to coach, mentor, and lead QA teams in a fast-paced BPO environment.</li><li>Proficiency in MS Excel, reporting tools, and QA monitoring systems.</li></ul><p>Experience</p><ul><li><b>3&ndash;5 years</b> of experience in BPO / Contact Center Quality Assurance.</li><li><b>1&ndash;2 years</b> in a Senior QA, QA Team Lead, or Assistant Manager role.</li></ul><p>Job Details</p><ul><li><b>Job Type:</b> Full-time</li><li><b>Work Location:</b> On-site / In-person</li></ul><p>Benefits</p><ul><li>Provident Fund (PF)</li><li>Medical Insurance</li><li>Performance-based Bonus</li><li>Annual Increment</li><li>Paid Leaves (as per company policy)</li></ul><p>How to Apply</p><p>Interested candidates may apply by sharing their updated CV at:<br/><b>hassan.saleem@abacus-global.com </b></p><p>Job Type: Full-time</p><p>Pay: Rs150,000.00 - Rs200,000.00 per month</p><p>Work Location: In person</p><p>Application Deadline: 27/12/2025</p>

Assistant Manager Call Center QA

Interact Global

<p><b>Job Summary:</b></p><p>The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.</p><p><b>Key Responsibilities:</b></p><p><b>1. Call Monitoring &amp; Evaluation</b></p><p>&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.</p><p>&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.</p><p>&middot; Ensure accuracy in quality scoring and documentation.</p><p><b>2. Quality Assurance &amp; Compliance</b></p><p>&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.</p><p>&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.</p><p>&middot; Address quality-related escalations in coordination with operations teams.</p><p><b>3. Feedback, Coaching &amp; Calibration</b></p><p>&middot; Provide structured, actionable feedback to agents to improve performance.</p><p>&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.</p><p>&middot; Support coaching initiatives by sharing insights and improvement recommendations.</p><p><b>4. Reporting &amp; Analysis</b></p><p>&middot; Prepare and share daily, weekly, and monthly quality performance reports.</p><p>&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.</p><p>&middot; Present quality insights and improvement suggestions to management and stakeholders.</p><p><b>5. Process Improvement &amp; Client Support</b></p><p>&middot; Assist in quality reviews, internal audits, and client audits.</p><p>&middot; Ensure client expectations and quality benchmarks are consistently met.</p><p>&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.</p><p><b>6. Key Performance Indicators (KPIs):</b></p><p>&middot; Call Quality Scores</p><p>&middot; SLA and Compliance Adherence</p><p>&middot; Reduction in Customer Complaints and Escalations</p><p>&middot; Agent Performance Improvement Post-Coaching</p><p>&middot; Calibration Accuracy and Consistency</p><p><b>Required Skills &amp; Competencies:</b></p><p>&middot; Strong understanding of BPO/Call Center QA standards and methodologies</p><p>&middot; Excellent listening, analytical, and attention-to-detail skills</p><p>&middot; Ability to provide constructive feedback and performance insights</p><p>&middot; Strong reporting and data interpretation skills</p><p>&middot; Good communication and stakeholder coordination abilities</p><p><b>Education:</b></p><p>&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)</p><p>Experience:</p><p>&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance</p><p>&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)</p><p><b>Perks &amp; Benefits</b></p><ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul><p><b>Location:</b> Wapda Town Phase 1<br/><b>Shift Timing:</b> Night Shift (5:30 PM &ndash; 2:30 AM)<br/><b>Work Schedule:</b> Monday to Friday (Weekends Off)</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance Specialists - BPO

adidas

<p></p><div><div><div><div><div><div><div><div><p>PURPOSE:
</p></div><div>A key player in Sourcing in driving Sourcing&rsquo;s vision to be the Most Agile, Most Competitive, Most Digitalized &amp; Cleanest Supply Base in the industry. Position Quality as independent assurance organization (4 eyes principle) to secure top-class quality where it matters the most. Function as &ldquo;business consultant&rdquo;, the single point of contact to product teams (creation and manufacturing) on product integrity inquiries. Single contact point of Liaison Office (LO) teams and suppliers to implement a right-the-first-time culture and execution of quality assurance procedures within the assigned operations areas.</div>
<div><p>
KEY RESPONSIBILITIES:
</p></div><ul><li>Work cross-divisionally and cross-functionally with respective counterparts to implement one aligned adidas quality direction.</li></ul>
<ul><li>Ensure quality performance targets are achieved and objectives accomplished.</li></ul>
<ul><li>Build and maintain strong relationship with internal and external stakeholders and business partners.</li></ul>
<ul><li>Manage all Product Integrity related activities. Single point of contact to product teams (creation and manufacturing) and cross-functional counterparts on product integrity inquiries.</li></ul>
<ul><li>Secure the right testing execution and validation on laboratory and perception testing as per product intended use, performed at Tier 1 (T1), Tier 2 (T2) or 3rd parties.</li></ul>
<ul><li>Monitor product integrity, including A-01, CMA risky articles, buy-ready compliance, flag any potential risk on and escalate non-compliance.</li></ul>
<ul><li>Track warehouse claims and defective returns to coordinate analysis in collaboration with LO Operational Management and Claim Management Team. Ensure that root cause is identified, corrective action plans are established and executed.</li></ul>
<ul><li>Upskill LO and supplier teams on Quality documentation and manage implementation of related quality policies, manuals, and standards.</li></ul>
<ul><li>Manage and conduct factory audits, within assigned operations areas through consistent application of available evaluation tools. Ensure factory audits are conducted on production and testing processes; quality management systems to verify the performance level.</li></ul>
<ul><li>Onboarding of new suppliers to enable supplier teams to manage daily quality activities independently according to adidas quality standards.</li></ul>
<ul><li>Certification of T1 AQL inspectors, in collaboration with T1 Quality and LO Manufacturing teams</li></ul>
<div>
&bull; Implementation of 3rd party inspection programs at T1 &bull; Support quality related projects, trials, and initiatives at T1 and T2 suppliers</div>
<ul><li>Role model leadership to foster a culture of Diversity Equity &amp; Inclusion that strives for an inclusive workplace.</li></ul>
<div><p>
 KEY RELATIONSHIPS:
</p></div><ul><li>Global Sourcing</li></ul>
<ul><li>Headquarter (HQ) laboratory &ndash; factory laboratories</li></ul>
<ul><li>Global Operations: Product Operations</li></ul>
<ul><li>Global Legal: Global Social and Environmental Affairs / Government Affairs</li></ul>
<ul><li>Sourcing suppliers</li></ul>
<div><p>
KNOWLEDGE, SKILLS, AND ABILITIES</p>
:</div>
<ul><li>Have a wide experience of quality management concepts in</li></ul><p>
APPAREL
</p>manufacturing industry
<ul><li>Strong presentation, negotiation, influencing, people and communication skills</li></ul>
<div>
&bull; Fluent in English (written and spoken) &bull; Strong Microsoft office Skills</div>
<ul><li>Strong leadership skills and ability to work with multidimensional teams</li></ul>
<div><p>
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
</p></div><ul><li>University degree in engineering/materials or related areas</li></ul>
<ul><li>Minimum 7+ years of experience of which ideally 5 years were in quality concepts and managerial position</li></ul>
</div></div></div></div></div><div><div><div><p>AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE&rsquo;S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.</p><p>
</p><ul><p>COURAGE: Speak up when you see an opportunity; step up when you see a need..</p>
<p>OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.</p>
<p>INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.</p>
<p>TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.</p>
<p>INTEGRITY: Play by the rules. Hold yourself and others accountable to our company&rsquo;s standards.</p>
<p>RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.</p></ul></div><br>
<p></p>
</div></div><div><div><div><div><br>
<b>AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
</b><br>
<br>
<b>&ndash; CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU &ndash;
</b><br>
<br>
<b>BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.</b><br>
<b>
</b></div></div></div></div></div><div><div><div><div><div><div>JOB TITLE:
<div>Senior Manager, Quality (LO Pak)
</div></div></div></div></div></div><div><div><div><div>BRAND:
</div></div></div></div><div></div><div><div><div><div>LOCATION:
<div>Lahore
</div></div></div></div></div><div><div><div><div>TEAM:
<div>Product Development &amp; Operations
</div></div></div></div></div><div><div><div><div>STATE:
<div>PB
</div></div></div></div></div><div><div><div><div>COUNTRY/REGION:
<div>PK
</div></div></div></div></div><div><div><div><div>CONTRACT TYPE:
<div>Full time
</div></div></div></div></div><div><div><div><div>NUMBER:
<div>538325
</div></div></div></div></div><div><div><div><div>DATE:
<div>Dec 11, 2025</div></div></div></div></div></div></div>

Senior Manager, Quality (LO Pak)

<div>
 <strong>
  Purpose
  <br/>
  <br/>
 </strong>
 A key player in Sourcing in driving Sourcing&rsquo;s vision to be the Most Agile, Most Competitive, Most Digitalized &amp; Cleanest Supply Base in the industry. Position Quality as independent assurance organization (4 eyes principle) to secure top-class quality where it matters the most. Function as &ldquo;business consultant&rdquo;, the single point of contact to product teams (creation and manufacturing) on product integrity inquiries. Single contact point of Liaison Office (LO) teams and suppliers to implement a right-the-first-time culture and execution of quality assurance procedures within the assigned operations areas.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work cross-divisionally and cross-functionally with respective counterparts to implement one aligned adidas quality direction.
  </li>
  <li>
   Ensure quality performance targets are achieved and objectives accomplished.
  </li>
  <li>
   Build and maintain strong relationship with internal and external stakeholders and business partners.
  </li>
  <li>
   Manage all Product Integrity related activities. Single point of contact to product teams (creation and manufacturing) and cross-functional counterparts on product integrity inquiries.
  </li>
  <li>
   Secure the right testing execution and validation on laboratory and perception testing as per product intended use, performed at Tier 1 (T1), Tier 2 (T2) or 3rd parties.
  </li>
  <li>
   Monitor product integrity, including A-01, CMA risky articles, buy-ready compliance, flag any potential risk on and escalate non-compliance.
  </li>
  <li>
   Track warehouse claims and defective returns to coordinate analysis in collaboration with LO Operational Management and Claim Management Team. Ensure that root cause is identified, corrective action plans are established and executed.
  </li>
  <li>
   Upskill LO and supplier teams on Quality documentation and manage implementation of related quality policies, manuals, and standards.
  </li>
  <li>
   Manage and conduct factory audits, within assigned operations areas through consistent application of available evaluation tools. Ensure factory audits are conducted on production and testing processes; quality management systems to verify the performance level.
  </li>
  <li>
   Onboarding of new suppliers to enable supplier teams to manage daily quality activities independently according to adidas quality standards.
  </li>
  <li>
   Certification of T1 AQL inspectors, in collaboration with T1 Quality and LO Manufacturing teams
  </li>
  <li>
   Implementation of 3rd party inspection programs at T1
  </li>
  <li>
   Support quality related projects, trials, and initiatives at T1 and T2 suppliers
  </li>
  <li>
   Role model leadership to foster a culture of Diversity Equity &amp; Inclusion that strives for an inclusive workplace.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Relationships
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Global Sourcing
  </li>
  <li>
   Headquarter (HQ) laboratory &ndash; factory laboratories
  </li>
  <li>
   Global Operations: Product Operations
  </li>
  <li>
   Global Legal: Global Social and Environmental Affairs / Government Affairs
  </li>
  <li>
   Sourcing suppliers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills, And Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have a wide experience of quality management concepts in APPAREL manufacturing industry
  </li>
  <li>
   Strong presentation, negotiation, influencing, people and communication skills
  </li>
  <li>
   Fluent in English (written and spoken)
  </li>
  <li>
   Strong Microsoft office Skills
  </li>
  <li>
   Strong leadership skills and ability to work with multidimensional teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requisite Education And Experience / Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree in engineering/materials or related areas
  </li>
  <li>
   Minimum 7+ years of experience of which ideally 5 years were in quality concepts and managerial position
   <br/>
   <br/>
  </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>


Swishtag

<p>We are looking for a QA Engineer with hands-on experience in Shopify projects to join our team. In this role, you&rsquo;ll ensure that our Shopify-based solutions meet the highest standards of quality and performance. You&rsquo;ll work closely with developers, designers, and project managers to test, troubleshoot, and help deliver flawless user experiences.</p><p><b>Key Responsibilities:</b></p><ul><li>Conduct manual and automated testing of Shopify projects to verify functionality, usability, and performance.</li><li>Collaborate with cross-functional teams to ensure quality standards are met throughout the project lifecycle.</li><li>Create and execute detailed test cases, test plans, and test scripts.</li><li>Identify, document, and track defects, ensuring clear communication with developers for timely resolution.</li><li>Perform regression testing and validate bug fixes.</li><li>Use Cypress for test automation, or actively learn it to improve testing efficiency.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1 year of experience in Quality Assurance, preferably in Shopify or eCommerce projects.</li><li>Practical understanding of Shopify&rsquo;s functionality, themes, and app integrations.</li><li>Familiarity with Cypress (or a strong willingness to learn).</li><li>Solid understanding of QA methodologies, tools, and processes.</li><li>Excellent communication skills and teamwork abilities.</li><li>Strong attention to detail and a proactive approach to problem-solving.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>Current Salary</li><li>Expected Salary</li><li>Have you ever worked on a Shopify-based project?</li><li>Notice Period</li></ul><p>Work Location: In person</p>

Quality Assurance Engineer

Gourmet Foods

<p><b>Job Responsibilities:</b></p><ul><li>Evaluate, approve, and monitor raw material and packaging suppliers.</li><li>Conduct supplier audits and follow up on corrective &amp; preventive actions (CAPAs).</li><li>Ensure compliance with company standards, food safety regulations, and certifications.</li><li>Review COA&rsquo;s, specifications, and quality documentation from suppliers.</li><li>Coordinate with Procurement, Production, and QA teams for supplier-related issues.</li><li>Support continuous improvement initiatives across the supply chain.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Food Science, Microbiology, Chemistry, or a related field.</li><li>4&ndash;6 years of relevant experience in Supplier QA (FMCG / Food Industry preferred).</li><li>Strong knowledge of food safety systems (HACCP, ISO 22000, FSSC 22000).</li><li>Knowledge of HALAL audit.</li><li>Excellent analytical, communication, and audit skills.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Assistant Manager Quality Assurance (Supplier)

Explore 1131+ Quality assurance manager in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.

1131 quality assurance manager jobs IN Lahore Pakistan

Head of Quality Assurance (Grain)

Assistant Manager Call Center QA

Quality Assurance Specialists - BPO

Senior Manager, Quality (LO Pak)

Senior Manager, Quality (LO Pak)

Quality Assurance Engineer

Assistant Manager Quality Assurance (Supplier)