quality assurance officer

Al Khayyat Investments (AKI)

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 The
 
 Quality Assurance Officer
 
 will be responsible for supporting and implementing quality management processes across projects. This role ensures that all project activities comply with client requirements, industry standards, and organizational quality benchmarks. The incumbent will assist in executing quality assurance initiatives, supporting continuous improvement efforts, and ensuring that project teams adhere to established quality protocols.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Support the implementation of quality assurance activities across projects.
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 Assist project teams in applying and maintaining quality standards and procedures.
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 Contribute to the development and implementation of the Quality Assurance Plan in compliance with client requirements.
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 Monitor and report on the quality of project processes, deliverables, and outcomes.
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 Conduct inspections, audits, and quality checks to ensure compliance with standards.
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 Identify areas for improvement and assist in implementing corrective and preventive actions.
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 Maintain and update quality documentation, including SOPs, manuals, and reports.
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 Collect and analyze quality data to support continuous improvement initiatives.
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 Track key performance indicators (KPIs) to evaluate quality effectiveness.
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 Coordinate with cross-functional teams to resolve quality-related issues.
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 Support training programs to promote compliance with quality procedures.
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 Prepare and maintain records of non-conformance reports and ensure timely follow-up.
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 Promote awareness of quality standards and continuous improvement across the project team.
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 Prepare and share quality performance reports with the Project Manager and relevant stakeholders.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
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 Bachelor&rsquo;s degree in Engineering, Project Management, or a related field.
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 Experience in quality assurance, quality control, or quality management within [industry, e.g., construction, facilities management, pest control].
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 Knowledge of quality management systems (ISO 9001:2015 or relevant standards).
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 Experience in conducting inspections, audits, and implementing corrective actions.
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 Strong analytical, problem-solving, and communication skills.
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 Ability to work collaboratively within project teams and promote a culture of quality.
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 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
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 Strong attention to detail and commitment to maintaining quality standards.
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 Ability to support the development and implementation of quality processes and documentation.
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 Proficiency in quality management tools and software.
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 Effective interpersonal and teamwork skills.
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 Organized, proactive, and results-oriented with the ability to manage multiple priorities.
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 </ul>
 
 
</div>

Quality Assurance Officer

Dicetek LLC

<div>
 Overall responsibility of Quality Assurance Officer would be to independently handle and drive:
 
 
 
 Complaints Handling Quality Assurance
 
 
 
 <ul>
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 Conduct quality assurance checks on standards of complaints casework, correspondence, and handling
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 Analyze complaints to ensure Policies and Standard Operating Procedures are followed, ensure communication with customers (verbal and written) is consistent and of high quality
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 Analyze the accuracy of decision making by the complaint handling staff and rate the quality of resolution provided.
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 Accompany evaluations with meaningful and constructive feedback
 
 
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 </ul>
 
 MIS And Reporting
 
 
 
 <ul>
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 Set up processes and systems to make working with data more efficient
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 Research new ways to make use of data
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 Present information generated from data to relevant stakeholders
 
 
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 </ul>
 
 Main Tasks
 
 
 
 <ul>
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 Review and verify whether the SRs are handled as per the set guidelines
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 Identify areas of service opportunities/improvements required by the unit/ staff.
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 Provide snapshot of the Service Quality score to all units involved in handling the SRs.
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 Identify areas of opportunities/improvements.
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 Document and provide support to business units through recommendations/feedback on performance measures/process.
 
 
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 </ul>
 Assist units for CRM changes, SLA, workgroup, routing, escalation and reporting.
 
 
 <ul>
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 Ensure data is stored in a usable manner having a clear audit trail
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 Ensure availability of usable data upon business request
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 Generate analytics on a regular basis to impact improvement of scores
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 Develop tracking methodology to identify trends and improvement
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 Ensure that all data is up to date
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 Codes are working perfect to track data on a daily basis
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 To be able to create new tools upon the needs of upcoming project
 </li>
 </ul>
</div>

Provident Real Estate

Key Responsibilities: Implement and maintain quality assurance procedures and standardsConduct inspections, audits, and checks to ensure compliance with internal and external standardsMonitor production processes and operational procedures for quality controlIdentify non-conformities and recommend corrective actionsPrepare and maintain quality reports, documentation, and recordsCollaborate with operations, production, and management teams to resolve quality issues Qualifications: Bachelor s degree in Engineering, Science, or related field2 5 years of experience in quality assurance or quality controlFamiliarity with ISO standards and quality management systemsKnowledge of audit procedures and compliance requirements

Providential Properties Management (Award Winning Real Estate in Abu Dhabi)

We are hiring: Real Estate Lead Quality Assurance Officer- Abu DhabiProvidential Properties Management is seeking an experienced and highly detail-oriented Lead Quality Assurance Officer to oversee and enhance the quality of our real estate operations. This role is responsible for auditing leads, evaluating agent performance, monitoring CRM processes, and ensuring that all customer interactions meet company and industry standards. The ideal candidate will play a vital role in improving lead conversion, client experience, and operational consistency.Key Responsibilities:<ul><li>Lead and manage the quality assurance process for all real estate leads and agent interactions.</li><li>Audit incoming leads daily to ensure proper classification, follow-up, and CRM accuracy.</li><li>Monitor agent response time, lead handling, and communication quality.</li><li>Identify performance gaps and recommend corrective actions to management.</li><li>Develop, implement, and update lead-management SOPs and QA guidelines.</li><li>Prepare weekly and monthly QA reports on lead performance, agent productivity, and process compliance.</li><li>Train agents on CRM usage, lead-handling standards, and customer service quality.</li><li>Ensure all work aligns with company policies and UAE real estate regulations.</li><li>Collaborate closely with Sales, Marketing, and HR to improve overall operational efficiency.</li><li>Proactively identify trends, issues, and opportunities to increase lead conversion rates.</li></ul>Job Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Quality Management, Real Estate, or related fields.</li><li>Minimum 1&ndash;3 years of experience in Quality Assurance, Sales Operations, or Real Estate Lead Management.</li><li>Strong understanding of CRM systems and real estate lead pipelines.</li><li>Excellent analytical, auditing, and reporting skills.</li><li>Strong attention to detail with a proactive, problem-solving mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>Ability to lead training and mentor sales teams.</li><li>Experience in a real estate brokerage is highly preferred.</li></ul>Salary Structure:Up to 3500 AED Send your cv to the following email:hr@providentialproperties.aeLocation: Al Mariah Tower,201,Airport Rd, opposit to Purelab HQ-Abu DhabiJob Type: Full-timeJob Type: Full-timePay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>

Real Estate Lead Quality Assurance Officer

ALMIRAX REAL ESTATE BROKERAGE LLC

Responsibilities<ul><li>Experience with CRM platforms such as Salesforce or HubSpot</li><li>Strong skills in data analysis using MS Excel</li><li>Meticulous attention to detail and a methodical approach</li><li>Strong analytical and problem-solving abilities</li><li>Excellent written and verbal communication for feedback and reporting</li><li>Familiarity with local and national real estate laws, brokerage regulations, and transactional processes</li></ul>Requirements:<ul><li>Bachelor's degree in business administration, Real Estate, Law, or a related field</li><li>Exceptional proficiency in reviewing legal and transactional documents</li><li>3-6 years of experience in Quality Assurance, Compliance, or a similar auditing role</li><li>Must be located in commutable distance to Dubai, Dubai, United Arab Emirates</li></ul>Job Type: Full-time

Zakori Group (Pyali Restaurant)

Job Summary:We are hiring Quality Assurance Officers (Male/Female) for our fast-food restaurant branches. The role involves ensuring that every order meets our quality, taste, and presentation standards and is prepared within the required time. The QA Officer will monitor kitchen performance, coordinate between stations, and make sure all processes run smoothly.Key Responsibilities:<ul><li>Monitor kitchen operations to ensure timely order preparation and delivery.</li><li>Ensure no station takes extra time and all items are prepared within standard serving time.</li><li>Conduct quality checks on every order before it is dispatched.</li><li>Maintain product consistency, taste, portion size, and presentation standards.</li><li>Take prepared orders from the kitchen and hand them over for delivery or service.</li><li>Ensure cleanliness, hygiene, and safety standards are strictly followed in the kitchen.</li><li>Identify and report any performance gaps or delays in food preparation.</li><li>Coordinate with kitchen staff to maintain workflow and resolve issues quickly.</li><li>Assist management in implementing quality improvement plans.</li></ul>Skills &amp; Requirements:<ul><li>Attention to detail and strong observation skills.</li><li>Present-minded and able to work efficiently under pressure.</li><li>Excellent coordination and communication skills.</li><li>Strong sense of responsibility and discipline.</li><li>Ability to work in a fast-paced environment.</li><li>Leadership qualities to guide and influence kitchen staff effectively.</li><li>Management background preferred.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have any management or leadership experience in your previous roles?</li><li>What is your expected salary range for this position?</li><li>(For Females) Are you willing and comfortable to work on-site in Mr. Cod?</li><li>(For Females) Are you comfortable working on weekends and public holidays, and in night shift?</li></ul>Work Location: In person

Quality Assurance Officer - Kitchen (Male/Female)

AV Private Limited

Job Title: Quality Assurance ManagerJob Duties and Responsibilities:<ul><li>Collaborate with the CEO and senior leadership to establish, implement, and sustain the organization's quality standards.</li><li>Develop and oversee comprehensive quality control frameworks to ensure adherence to established benchmarks and continuous operational excellence.</li><li>Assess departmental performance and ensure alignment with organizational quality objectives, identifying opportunities for enhancement and optimization.</li><li>Innovate and propose strategic initiatives aimed at improving operational efficiency, productivity, and service delivery, while preserving the integrity of product and service quality.</li><li>Exercise sound judgment in decision-making processes, balancing cost-efficiency with the delivery of superior quality results.</li><li>Work closely with cross-functional teams, including development and technical departments, to drive continuous improvement in service offerings and internal processes.</li></ul>Required Skills:<ul><li>Exceptional proficiency in English communication (both written and verbal).</li><li>Strong analytical acumen with a keen ability to identify problems and devise effective solutions.</li><li>Demonstrated expertise in prioritization, time management, and effective planning.</li><li>Robust conflict resolution capabilities and the ability to manage diverse perspectives with tact and diplomacy.</li><li>Proven ability to work collaboratively in dynamic, multidisciplinary teams.</li><li>Proactive and results-oriented mindset with a relentless drive for excellence.</li></ul>Compensation &amp; Benefits:<ul><li>Salary: Competitive, based on qualifications and in-person interview performance.</li><li>Benefits:</li><li>EOBI (Employees&rsquo; Old-Age Benefits Institution)</li><li>Appreciation-based Lunch/Dinner</li><li>Bi-Annual Salary Increments &amp; Performance-Driven Compensation Enhancements</li><li>Clear Internal Career Growth Pathways and Promotion Opportunities</li></ul>Job Type: Full-Time, PermanentLocation: D2, Johar Town Phase 1, Lahore (Preference will be given to candidates located nearby)Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Quality Assurance Officer -Females Only

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Quality Assurance Officer - Kitchen (Male/Female)

Quality Assurance Officer -Females Only