quality assurance officer

Lesha Bank

Lesha Bank is a Investment and private banking institution in Qatar.An Operations Reporting &amp; Quality Assurance Officer is a mid-level professional responsible for monitoring operational performance, preparing reports, ensuring compliance with quality standards, and identifying opportunities for process improvement.Job Description<ul><li>Prepare daily, weekly, and monthly operational reports</li><li>Collect, analyze, and validate operational data</li><li>Monitor Key Performance Indicators (KPIs) and service metrics</li><li>Conduct quality assurance audits and compliance checks</li><li>Identify process gaps and recommend improvements</li><li>Track service quality and customer satisfaction metrics</li><li>Ensure adherence to company policies and standard operating procedures (SOPs)</li><li>Investigate operational issues and document findings</li><li>Coordinate with different departments to improve efficiency</li><li>Maintain records, dashboards, and performance reports</li><li>Support management with data-driven insights and recommendations</li><li>Assist in implementing quality improvement initiatives</li></ul>Pay: From QAR22,000.00 per monthWork Location: In person

Operations Reporting & Quality Assurance Officer

Cloud Rexpo Pvt. Ltd.

Job Details<ul><li>Job Type: Full-time</li><li>Shift/Schedule: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Location: Rawalpindi</li><li>Department: Quality Assurance &amp; Compliance</li><li>Reporting to: Director QA</li></ul>Job DescriptionAre you a meticulous QA professional with a sharp eye for detail, structured thinking, and a background in process compliance?Cloud Rexpo is seeking a Quality Assurance Officer to serve as the primary operational arm of our QA function. In this role, you will be responsible for the daily execution of objective QA activities across multiple departments, including Sales, Virtual Assistant (VA) operations, Client Management, and Human Resources.Operating under the direct guidance of the Director QA, you will ensure process adherence, systematically identify risks, and maintain the absolute integrity and credibility of our operational data.Key Responsibilities1. Daily Operational Reporting<ul><li>Prepare and accurately consolidate daily Performance and Sales reports from source records within defined timelines.</li><li>Conduct daily client-specific quality assessments for a minimum of five (5) clients per branch across both locations.</li><li>Monitor ongoing email communication between VAs and clients to immediately flag quality, compliance, or professional risks.</li><li>Keep client status records current and instantly flag any outdated data or delayed reports with documented justifications.</li></ul>2. HR Recruitment &amp; Operations Audits<ul><li>Conduct weekly objective compliance checks on recruitment workflows, verifying the completeness of CVs, interview scoring sheets, panels, approvals, and onboarding documentation.</li><li>Audit HR Operations by verifying ERP employee records, attendance sheets, payroll input accuracy (deductions, additions), and authorized penalty records.</li><li>Cross-reference active operational practices against the approved company policy manual and SOPs to document deviations.</li></ul>3. Evidence Management &amp; Escalation<ul><li>Maintain a rigorous daily QA register documenting all checks, findings, and risk ratings.</li><li>Ensure every recorded finding is backed by solid digital or physical evidence (such as screenshots, email copies, or report extracts).</li><li>Adhere strictly to escalation protocols by reporting all findings in writing to the Director QA before verbal discussion. Immediately escalate high-risk compliance or client-loss threats.</li></ul>Required Skills &amp; Competencies<ul><li>QA &amp; BPO Industry Knowledge: Working knowledge of QA principles, audit methodologies, and process compliance. Familiarity with BPO operations, VA performance standards, and client communication standards is highly preferred.</li><li>HR Compliance: Strong understanding of HR recruitment cycles, operational records management, and basic familiarity with Pakistani labor law fundamentals.</li><li>Technical Skills: Proficiency in Microsoft Office (especially Excel for report data analysis). Hands-on experience with ERP task management and HR module report generation.</li><li>Professional Conduct: Exceptional attention to detail with the ability to identify subtle inconsistencies. Ability to observe objectively and communicate findings smoothly without causing unnecessary alarm or friction.</li><li>Strict Confidentiality: Absolute discipline regarding data protection; maintaining total confidentiality over HR documents, client records, and internal findings.</li></ul>Qualifications &amp; Experience<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Human Resources, Quality Management, or a related discipline.</li><li>Experience: Minimum of 3 to 5 years of proven experience in QA, internal audit, HR administration, or operational compliance.</li><li>Industry Background: Prior experience in a BPO or a multi-department corporate setting with exposure to client account management is strongly preferred.</li><li>Systems: Mandatory experience utilizing ERP platforms for task tracking and module reporting. Demonstrated experience in recruitment file auditing is a significant plus.</li></ul>What We Offer<ul><li>A structured, objective corporate environment.</li><li>Clear paths of authority and growth within the Quality Assurance &amp; Compliance department.</li><li>Market Competitive Salary + Bonuses</li><li>Paid Leaves</li></ul>Application Question(s):<ul><li>How many years of experience do you have in Quality Assurance (QA), internal audit, or operational compliance within a BPO or corporate environment? </li><li>This position requires working the night shift from 8:00 PM to 5:00 AM PKT to align with operational reporting. Are you comfortable with it?</li><li>Rate your proficiency with ERP platforms (specifically for task management or HR module reporting) on a scale from 1 to 10. Briefly mention which ERP software you have used.</li><li>Describe a time when you identified a significant process deviation or compliance gap in an HR or operational department. How did you document and escalate it?</li><li>Do you have experience auditing HR documentation (such as recruitment files, onboarding compliance, payroll inputs, or leave records)? Please briefly summarize your experience.</li><li>This is onsite role and we are located in Bahria Town Phase 7. Are you comfortable to commute to our location?</li><li>How much salary are you expecting for this role?</li></ul>Work Location: In person

Quality Assurance Officer (Female)

top of top

We are hiring: Real Estate Quality Assurance Officer - Abu DhabiJoin One of the Top Real Estate Companies in the UAEJob Summary:We are seeking a detail-oriented and proactive Quality Assurance (QA) Officer to join our team.Key Responsibilities:<ul><li>Monitor and evaluate the quality of lead handling by real estate agents.</li><li>Track lead allocation, follow-up activities, and conversion rates through the CRM system.</li><li>Conduct regular audits of calls, WhatsApp conversations, emails, and client interactions to ensure compliance with company standards.</li><li>Ensure all leads are contacted within the required response time.</li><li>Monitor agent performance against KPIs, including response time, follow-up quality, appointments booked, and deal conversion rates.</li><li>Prepare daily, weekly, and monthly performance reports for management.</li><li>Identify performance gaps and recommend improvement plans.</li><li>Work closely with Sales Managers to enhance agent productivity and lead conversion.</li><li>Ensure CRM records are accurate, complete, and updated at all times.</li><li>Investigate missed opportunities, lost leads, and customer complaints.</li><li>Conduct quality checks to maintain high customer service standards.</li><li>Support the implementation of performance improvement initiatives and training programs.</li></ul>Job Requirements:<ul><li>Bachelor's degree in Business Administration, Real Estate, or a related field.</li><li>Minimum 1&ndash;3 years of experience in Quality Assurance, Sales Operations, CRM Management, or Real Estate Administration.</li><li>Experience in the real estate industry is preferred.</li><li>Strong knowledge of CRM systems and lead management processes.</li><li>Excellent analytical and reporting skills.</li><li>Strong attention to detail and organizational abilities.</li><li>Advanced proficiency in Microsoft Excel and reporting tools.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Ability to work in a fast-paced sales environment</li></ul>If you&rsquo;re ready to work with the best and become one of the best &mdash; this is your opportunity.Apply Now: Send your CV to the following email:hr@topofthetop.ae Location: 1403, Global Tower, Electra Street- Abu Dhabi.Job Types: Full-time, PermanentPay: AED3,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>UAE Real Estate : 1 year (Required)</li></ul>Work Location: In person

Real Estate Quality Assurance Officer - Abu Dhabi

Doctors Urgent Care Group

Job Summary:The Medical Billing Quality Assurance Officer is responsible for executing internal audit protocols across the medical billing and coding lifecycles. This professional monitors charge capture, claim form fields, modifier placements, and Accounts Receivable (AR) follow-up processes to ensure strict alignment with CMS guidelines, HIPAA regulations, and payer-specific policies. By analyzing error trends and delivering targeted coaching, the QA Officer actively minimizes claim denials, lowers Days Sales Outstanding (DSO), and shields the healthcare organization from structural compliance risks.Core Duties and Responsibilities:<ul><li>Routine Claims &amp; Process Audits: Conduct random and targeted internal audits on submitted claims, payment postings, and patient statements across multiple source systems (EHR/Billing software) to measure accuracy against established Service Level Agreements (SLAs).</li><li>Code Verification &amp; Compliance Tracking: Validate that applied ICD-10-CM, CPT, and HCPCS codes accurately reflect the clinical documentation. Screen pre-submission claims for upcoding, undercoding, unbundling errors, and missing modifiers using NCCI (National Correct Coding Initiative) edits.</li><li>Denial &amp; Rejection Root-Cause Analysis: Review clearinghouse rejections and insurance denials to pinpoint structural workflows or system glitches. Trend the data by team or individual to implement long-term corrective action plans.</li><li>Staff Feedback &amp; Coaching: Package audit metrics into clear, actionable reporting dashboards. Conduct standard calibration sessions and retraining with medical billers, coders, and AR specialists to reduce performance deficiencies.</li><li>Payer Guideline Management: Maintain an updated knowledge base of evolving state/federal regulations (Medicare, Medicaid) and commercial insurance policies. Ensure internal Standard Operating Procedures (SOPs) are updated to match quarterly code changes.</li><li>AR and Ledger Integrity Reviews: Meticulously review accounts receivable follow-up records to confirm that staff are properly appealing denials, managing outstanding balances ethically, and applying payment plans appropriately.</li></ul>Required Skills and Qualifications:<ul><li>In-Depth RCM Expertise: Comprehensive understanding of the end-to-end insurance claim lifecycle, commercial/government clearinghouse procedures, and medical terminology.</li><li>Advanced Coding Literacy: High proficiency interpreting guidelines within ICD-10-CM, CPT, and HCPCS codebooks, alongside a firm grasp of payer-specific bundling rules.</li><li>Data-Driven Analysis: Strong analytical mindset with the ability to define distinct billing problems, extract performance data, establish root causes, and draw objective conclusions.</li><li>Communication &amp; Collaboration: Diplomatic, plain-language interpersonal communication style. Able to deliver constructive performance evaluations to staff and translate technical compliance data clearly to leadership.</li><li>Software Proficiency: Hands-on experience navigating enterprise Electronic Health Record (EHR) databases and industry-standard billing platforms (e.g., Epic, Cerner, eClinicalWorks) alongside advanced proficiency in MS Excel for auditing logs.</li></ul>Education and Experience Requirements:<ul><li>Education: Associate&rsquo;s or Bachelor&rsquo;s degree in Healthcare Administration, Finance, Business, or a closely related field (or equivalent verified experience).</li><li>Experience: Minimum of 2 years of direct experience in medical billing, coding, or healthcare data auditing. Proven experience in an auditing or supervisory capacity is heavily preferred.</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: Remote

Medical Billing Quality Assurance (QA) Officer

Top of the Top Properties

We are hiring: Real Estate Quality Assurance Officer - Abu DhabiJoin One of the Top Real Estate Companies in the UAEJob Summary:We are seeking a detail-oriented and proactive Quality Assurance (QA) Officer to join our team.Key Responsibilities:<ul><li>Monitor and evaluate the quality of lead handling by real estate agents.</li><li>Track lead allocation, follow-up activities, and conversion rates through the CRM system.</li><li>Conduct regular audits of calls, WhatsApp conversations, emails, and client interactions to ensure compliance with company standards.</li><li>Ensure all leads are contacted within the required response time.</li><li>Monitor agent performance against KPIs, including response time, follow-up quality, appointments booked, and deal conversion rates.</li><li>Prepare daily, weekly, and monthly performance reports for management.</li><li>Identify performance gaps and recommend improvement plans.</li><li>Work closely with Sales Managers to enhance agent productivity and lead conversion.</li><li>Ensure CRM records are accurate, complete, and updated at all times.</li><li>Investigate missed opportunities, lost leads, and customer complaints.</li><li>Conduct quality checks to maintain high customer service standards.</li><li>Support the implementation of performance improvement initiatives and training programs.</li></ul>Job Requirements:<ul><li>Bachelor's degree in Business Administration, Real Estate, or a related field.</li><li>Minimum 1&ndash;3 years of experience in Quality Assurance, Sales Operations, CRM Management, or Real Estate Administration.</li><li>Experience in the real estate industry is preferred.</li><li>Strong knowledge of CRM systems and lead management processes.</li><li>Excellent analytical and reporting skills.</li><li>Strong attention to detail and organizational abilities.</li><li>Advanced proficiency in Microsoft Excel and reporting tools.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Ability to work in a fast-paced sales environment</li></ul>If you&rsquo;re ready to work with the best and become one of the best &mdash; this is your opportunity.Apply Now: Send your CV to the following email:hr@topofthetop.ae Location: 1403, Global Tower, Electra Street- Abu Dhabi.Job Type: Full-timePay: AED3,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately? </li></ul>Experience:<ul><li>Real Estate Quality Assurance: 1 year (Preferred)</li></ul>Work Location: In person

Real Estate Quality Assurance - Abu Dhabi

Himalayan Commodities

We HIMALAYAN COMMODITIES hiring the following candidates for our factory at Korangi Industrial Area Karachi,1. Quality Control officer2. Production Incharge,Key Responsibilities:Quality Control Officer:<ul><li>Conduct inspections and tests on raw materials, packing material and finished products.</li><li>Supervise overall daily packing process</li><li>Implement and uphold quality control procedures throughout production and packing.</li><li>Record inspection results and report defects or non-conformities.</li><li>Identify quality issues, troubleshoot, and recommend corrective actions.</li><li>Work with production teams to resolve quality concerns and ensure adherence to standards.</li><li>Perform regular audits of production processes and procedures.</li><li>Assist in the development and implementation of quality improvement initiatives.</li><li>Keep detailed and accurate quality control records and reports.</li><li>Qualifications:</li><li>Skills: Strong attention to detail, analytical skills, and knowledge of quality control methodologies.</li><li>Implement Sop's as per ISO, HACCP, GMP, ensure clean working environment,</li><li>Ensure and conduct weekly/monthly pest control and audit.</li><li>Skills: Strong attention to detail, analytical skills, and knowledge of quality control methodologies.</li></ul>Production Supervisor:<ul><li>Direct involve in Production Process</li><li>Responsible for day-to-day Production operation and inward-outward etc,</li><li>Supervise and handle to Labor and contractor directly,</li><li>Check production output according to specifications</li><li>Maintain daily Production reports</li><li>Identify issues in efficiency and suggest improvements</li><li>Train new workers on how to safely use machinery and follow procedures</li><li>Enforce strict safety guidelines and company standards</li></ul>Education: intermediate.Experience: 1-2 years of experience in relevant field.Timing 8-6Monday to Saturday,Job Types: Full-time, FresherPay: Rs 40,000 - Rs50,000.00 per monthsend your CV at: sales@himalayancommodities.com or whatsapp +92 334 3127140Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Production Supervisor, Quality Control Officer

State of South Carolina

<div>
 
 Job Responsibilities
 
 
 
 
 The State Law Enforcement Division (SLED) is searching to fill one (1) Criminalist position in our Forensic Services &ndash; DNA Database Department. Candidates must have integrity, a master&rsquo;s degree in a biological, chemical, forensic science, or related field from an accredited college/university, and a basic understanding of scientific principles involved in DNA analysis.
 
 
 
 
 About SLED
 
 
 
 The South Carolina Law Enforcement Division (SLED) is a premier statewide law enforcement agency dedicated to serving and protecting the citizens of South Carolina. With a proud history rooted in integrity, professionalism, and public service, SLED is committed to providing high-quality investigative, intelligence, and forensic services to support law enforcement agencies across the state.
 
 
 At SLED, we value dedication, ethical conduct, accountability, and a strong commitment to justice. Our agency plays a vital role in maintaining public safety and supporting criminal justice efforts at the local, state, and federal levels. From advanced forensic science to homeland security, criminal investigations, and criminal justice information systems, SLED's diverse responsibilities make it one of the most dynamic law enforcement agencies in the state.
 
 
 We foster a professional work environment where teamwork, respect, and continuous improvement are fundamental. Our employees are held to the highest standards and are given opportunities to grow within a mission-driven organization that makes a meaningful difference in South Carolina communities.
 
 
 Learn more about why you should join our team at www.sled.sc.gov .
 
 
 &amp; &amp; &amp; &amp; &amp;
 
 
 
 General Responsibility
 
 
 
 Serve as the Technical Leader for the DNA Database Department with responsibility for all technical operations, and all associated duties as determined by the FBI Quality Assurance Standards for DNA Databasing Laboratories. This position is also responsible for performing analysis on database samples, writing CODIS hit letters, and testifying in court when needed. Serve as a Class III law enforcement officer.
 
 
 
 Specific Duties
 
 
 
 <ul>
 <li>
 Responsible for technical operations of the DNA Database Department and all associated duties as determined by the Quality Assurance Standards for DNA Databasing Laboratories. Provide oversight of the technical proficiency program, quality assurance programs, training, and audits.
 </li>
 <li>
 Develop, validate, and implement new procedures that would improve the efficiency of the department. Update laboratory policies and procedures as needed to ensure compliance with all applicable standards, requirements, and validation studies. Troubleshoot instrument and data quality concerns.
 </li>
 <li>
 Perform the functions of CODIS to include specimen management, data entry, searching various indexes. Properly confirm and disposition CODIS candidate matches and issue information letters in a timely manner. Update specimen and hit information. Ensure adherence to NDIS procedures.
 </li>
 <li>
 Conduct DNA analysis of offender samples using defined protocols, interpret results of analysis, and perform technical reviews of DNA results for import into CODIS. Ensure adherence to all appropriate FBI Quality Assurance and accreditation standards.
 </li>
 <li>
 Maintain a professional level of communication at all times. Effectively interact with other departmental personnel, agency personnel, and other members of the legal community as part of a team and as a departmental leader.
 </li>
 <li>
 Provide effective expert testimony in federal, state, and local courts. Present scientific results of analyses and their interpretation in court. Participate in pre-trial conferences and hearings; respond appropriately to requests by the court and other authorized parties.
 </li>
 <li>
 Participate in training sessions as required for continuing education requirements.
 </li>
 <li>
 Conduct training for other internal or external groups as directed by supervisor.
 </li>
 <li>
 Assume 24-hour call for DNA related matters to include possible crime scene consultation.
 </li>
 <li>
 Maintain certification as a Class III law enforcement officer as required by the SC Criminal Justice Academy (SCCJA).
 
 
 </li>
 </ul>
 
 Minimum And Additional Requirements
 
 
 
 <ul>
 <li>
 A master&rsquo;s degree in biology, chemistry, forensic science or related field from an accredited college or university. Must have credits received in genetics, biochemistry, statistics/population genetics, and molecular biology as required by the FBI Quality Assurance Standards (QAS) or other subjects that provide basic understanding of forensic DNA analysis.
 </li>
 <li>
 Must have a minimum of three (3) years of relevant experience working in a forensic DNA laboratory performing DNA analysis and data interpretation.
 </li>
 <li>
 Ability to analyze offender samples, interpret findings, prepare scientific documentation, communicate effectively, and testify effectively in court.
 </li>
 <li>
 Must have thorough understanding of the underlying science of forensic DNA analysis.
 </li>
 <li>
 Must have a working knowledge of computers.
 </li>
 <li>
 Must be able to obtain competency and maintain proficiency in the appropriate categories of testing or job functions.
 </li>
 <li>
 Must be able to compute duties under limited supervision.
 </li>
 <li>
 Position is required to be on periodic 24-hour call, 7 days a week as designated.
 </li>
 <li>
 Employee is expected to provide expert testimony which may require after hours and/or overnight travel.
 </li>
 <li>
 Must meet all requirements to obtain certification as a Class III law enforcement officer by the State of South Carolina.
 </li>
 <li>
 Must successfully complete a prescribed legal training course at the South Carolina Criminal Justice Academy and obtain/maintain certification as a Class III law enforcement officer.
 </li>
 <li>
 There is no residency requirement for this position. However, the employee is expected to report to the Forensic Services Laboratory in Columbia, SC during normal business hours Monday-Friday (8:30am-5:00pm), and on-call as needed.
 </li>
 <li>
 Must be a U.S. citizen.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Six (6) year of relevant experience working in a DNA laboratory performing DNA analysis and data interpretation.
 </li>
 <li>
 Previous experience as a forensic DNA analyst in a casework laboratory.
 </li>
 <li>
 Proficient in use of CPA200 punch instrument
 </li>
 <li>
 Proficient in use of GlobalFiler&trade; Express PCR amplification kit
 </li>
 <li>
 Proficient in use of 3500xl Capillary Electrophoresis instrument
 </li>
 <li>
 Proficient in use of GeneMapper&trade; ID-X software
 </li>
 <li>
 Proficient in use of RapidHIT&trade; ID instrument
 
 
 </li>
 </ul>
 
 Additional Comments
 
 
 
 South Carolina Law Enforcement Division (SLED) is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
 
 
 
 SLED offers an exceptional benefits package for FTE positions that includes:
 
 
 
 <ul>
 <li>
 Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
 </li>
 <li>
 15 days annual (vacation) leave per year
 </li>
 <li>
 15 days sick leave per year
 </li>
 <li>
 13 paid holidays
 </li>
 <li>
 Paid Parental Leave
 </li>
 <li>
 State Retirement Plan and Deferred Compensation Programs
 
 
 </li>
 </ul>
 Conditional selection based on candidate education, training, experience, oral interviews and clearance of background investigation.
</div>

Criminalist II/III - Tech Lead

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