sqa engineer

quality assurance engineer Jobs in Lahore Pakistan

quality assurance engineer

senior sqa engineer Jobs in Lahore Pakistan

senior sqa engineer

associate sqa engineer Jobs in Lahore Pakistan

associate sqa engineer

software quality assurance engineer Jobs in Lahore Pakistan

software quality assurance engineer

quality assurance specialist

Interact Global

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specialists - BPO

AffinityVibez (Pvt) Ltd

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (6:30 PM &ndash; 3:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specilaists (Call Center/BPO)

BizScale

We are seeking a motivated Digital Marketing QA &amp; Training Specialist to join our growing team. This role focuses on delivering structured training programs and maintaining quality standards across digital marketing campaigns, including SEO, PPC, Social Media, Email Marketing, and related channels.The ideal candidate will have hands-on digital marketing experience, strong communication skills, and a passion for improving team performance through training and quality assurance.Key Responsibilities<ul><li>Conduct onboarding and ongoing training sessions for new and existing team members on digital marketing tools, processes, and best practices.</li><li>Perform quality assurance (QA) reviews of digital marketing campaigns to ensure accuracy, compliance, and performance standards are met.</li><li>Develop, update, and maintain training materials, SOPs, checklists, and evaluation frameworks.</li><li>Provide constructive feedback, coaching, and performance improvement guidance to team members.</li><li>Collaborate with managers and campaign teams to identify skill gaps, enhance quality benchmarks, and optimize campaign execution.</li><li>Monitor performance metrics and recommend improvements based on data insights.</li></ul>Requirements<ul><li>Minimum 1 year of experience in training, quality assurance, or a related role within digital marketing.</li><li>Practical knowledge of SEO, Paid Advertising, Social Media Marketing, or related digital channels is preferred.</li><li>Strong verbal and written communication skills.</li><li>Ability to analyze performance data and provide actionable recommendations.</li><li>Willingness to work on-site during evening/night shifts.</li></ul>What We Offer<ul><li>Competitive salary within the stated range.</li><li>Performance-based incentives.</li><li>Professional learning and growth opportunities.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working from 7:00 PM to 4:00 AM?</li><li>Are you able to commute to Johar Town?</li><li>Do you have at least 1 year of experience in training and development?</li><li>Are you comfortable with the salary range of PKR 70,000 &ndash; 90,000?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Training &amp; Development: 1 year (Required)</li></ul>Work Location: In person

Digital Marketing QA & Training Specialist

365 Care Group Private Limited

Experience: 1&ndash;2 Years Location: Gulberg 3, Lahore Employment Type: Full-timePosition Overview:We are seeking a dedicated and detail-oriented Software Quality Assurance (SQA) Engineer with 1&ndash;2 years of professional experience to join our growing technology team. The successful candidate will play a critical role in ensuring the quality, reliability, and performance of our software products by implementing effective testing strategies and maintaining high-quality standards throughout the software development lifecycle.Key Responsibilities:<ul><li>Analyze business and technical requirements to ensure testability and clarity</li><li>Design, develop, and maintain detailed test plans, test cases, test scenarios, and test scripts</li><li>Execute manual testing including functional, regression, system, integration, and user acceptance testing (UAT)</li><li>Perform basic automation testing and support automation initiatives where applicable</li><li>Identify, document, track, and retest software defects using defect tracking tools</li><li>Collaborate closely with development, product, and business teams to understand issues and ensure timely resolution</li><li>Participate in sprint planning, daily stand-ups, and retrospectives within an Agile environment</li><li>Ensure compliance with quality standards and best practices prior to software releases</li><li>Prepare and present test summary reports and quality metrics to stakeholders</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, Information Technology, or a related discipline</li><li>1&ndash;2 years of hands-on experience in Software Quality Assurance or software testing</li><li>Strong understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)</li><li>Solid experience in manual testing methodologies and techniques</li><li>Good analytical, troubleshooting, and problem-solving skills</li><li>Excellent written and verbal communication skills</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Software Quality Assurance (SQA) Engineer

Cogent Labs

<div>
 Cogent Labs is hiring a Senior Software Quality Assurance Engineer for its Lahore office.
 
 
 
 Job Type: On-site
 
 
 
 
 Must-Haves
 
 
 
 <ul>
 <li>
 3 to 5 years of relevant experience in Quality Assurance
 </li>
 <li>
 Experience in manual testing for web and mobile applications
 </li>
 <li>
 Strong understanding of QA methodologies and documentation
 </li>
 <li>
 Exposure to client requirement gathering and translating them into test scenarios
 </li>
 <li>
 Ability to define or standardize QA processes within teams
 </li>
 <li>
 Skilled in manual API testing (Postman) and SQL
 </li>
 <li>
 Familiarity with Agile/Scrum environments
 
 
 </li>
 </ul>
 
 Good to Have
 
 
 
 <ul>
 <li>
 Experience with Appium, Selenium, or other testing tools
 </li>
 <li>
 Ability to train or mentor junior QAs
 </li>
 <li>
 Experience working across multiple projects or industries
 </li>
 <li>
 Leadership experience managing small QA teams
 </li>
 <li>
 Basic understanding of automation testing
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Attention to detail, ownership mindset and energetic
 </li>
 <li>
 Disciplined leadership with strong communication skills
 </li>
 <li>
 Strong collaboration and teamwork mindset (we value team players, not solo flyers)
 
 
 </li>
 </ul>
 
 Deal Breakers
 
 
 
 <ul>
 <li>
 No experience in API testing
 </li>
 <li>
 Inability to train or mentor others
 </li>
 <li>
 Poor communication or lack of accountability
 
 
 </li>
 </ul>
 Attractive Perks
 
 
 <ul>
 <li>
 Daily lunch, performance bonuses, medical coverage, financial assistance, travel allowance and much more
 
 
 </li>
 </ul>
 Cultural Fit
 
 
 <ul>
 <li>
 Inclusive approach, high energy and integrity, Attention to detail
 </li>
 </ul>
</div>

Senior SQA Engineer

Astute Softwares

ob descriptionAbout US:Astute Softwares is a dynamic and innovative software company dedicated to delivering high-quality web and digital solutions to clients. We are committed to building reliable, scalable, and user-friendly products. We&rsquo;re looking for a passionate Software Quality Assurance (SQA) Engineer to join our growing team and help ensure the highest standards of product quality.Role OverviewWe&rsquo;re seeking a Software Quality Assurance Engineer who will be responsible for validating the functionality, performance, reliability, and usability of our applications. In this role, you will work closely with developers, product managers, and support teams to identify issues early, ensure smooth releases, and deliver a great user experience to our customers.You will play a key role in defining test strategies, executing test plans, and continuously improving our quality processes across web and mobile platforms.Key Responsibilities<ul><li>Design, develop, and execute test plans, test cases, and test scenarios based on product requirements and technical specifications.</li><li>Perform functional, regression, integration, system, and exploratory testing for web and mobile applications.</li><li>Identify, document, track, and verify software defects using bug-tracking tools, ensuring timely resolution.</li><li>Collaborate closely with development and product teams to understand features, acceptance criteria, and potential risks.</li><li>Validate fixes and perform root-cause analysis to prevent recurring issues.</li><li>Participate in release cycles, providing quality sign-off and ensuring readiness for production deployments.</li><li>Perform basic API testing and data validation to ensure backend and frontend consistency.</li><li>Contribute to test documentation, quality standards, and best practices to improve overall QA processes.</li><li>Support continuous improvement initiatives, including test automation, tooling, and process enhancements.</li><li>Communicate test progress, risks, and quality metrics clearly to stakeholders.</li></ul>Qualifications &amp; Experience<ul><li>2&ndash;3+ years of in Software Quality Assurance or a similar testing role.</li><li>Experience testing SaaS-based web applications and/or mobile applications.</li><li>Strong understanding of software testing methodologies, SDLC, and STLC.</li><li>Hands-on experience with manual testing techniques and defect management tools.</li><li>Basic experience in one or more of the following areas:</li><li>Web technologies: HTML, CSS, JavaScript (basic understanding)</li><li>APIs: REST APIs, HTTP methods, status codes, tools like Postman</li><li>Databases: basic SQL queries for data validation</li><li>Mobile testing: iOS/Android app testing, device compatibility, connectivity issues</li></ul>Skills &amp; Competencies<ul><li>Familiarity with Agile/Scrum development environments and sprint-based testing.</li><li>Understanding of CI/CD pipelines and how QA fits into modern DevOps practices.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent verbal and written communication skills for effective collaboration and reporting.</li><li>Ability to manage multiple tasks, prioritize effectively, and meet tight deadlines.</li><li>Strong sense of ownership and accountability for product quality.</li><li>Comfortable working in cross-functional teams (Engineering, Product, Support).</li></ul>Nice to Have (Optional)<ul><li>Experience with test automation tools (e.g., Selenium, Cypress, Playwright, Appium).</li><li>Exposure to performance or security testing concepts.</li><li>Familiarity with cloud platforms (AWS, Azure, GCP).</li><li>Basic scripting knowledge (e.g., Python, JavaScript) for test automation or utilities.</li><li>Experience with test management tools (e.g., TestRail, Zephyr, Experience with test automation tools (e.g., Selenium, Cypress, Playwright, Appium).</li><li>Exposure to performance or security testing concepts.</li><li>Familiarity with cloud platforms (AWS, Azure, GCP).</li><li>Basic scripting knowledge (e.g., Python, JavaScript) for test automation or utilities.</li><li>Experience with test management tools (e.g., TestRail, Zephyr, Jira).</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Software Quality Assurance Engineer

Senew Tech

<div>
 
 We are seeking a detail-oriented and highly motivated
 
 Software Quality Assurance (SQA) Engineer
 
 to join our development team. The ideal candidate will be responsible for designing and executing test plans, identifying and documenting bugs, ensuring product quality, and working closely with developers and product managers to deliver high-quality software solutions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Develop, execute, and maintain test cases, scripts, and plans for web and mobile applications
 </li>
 <li>
 Perform manual and automated testing to ensure the quality of software products
 </li>
 <li>
 Identify, record, and track bugs using tools like Jira, Trello, or Bugzilla
 </li>
 <li>
 Collaborate with development and product teams to understand business requirements and technical specs
 </li>
 <li>
 Participate in sprint planning, daily stand-ups, and retrospectives
 </li>
 <li>
 Ensure all software releases meet or exceed quality standards before deployment
 </li>
 <li>
 Contribute to improving QA processes and automation strategies
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, or related field
 </li>
 <li>
 Proven experience in software testing (manual and/or automated)
 </li>
 <li>
 Strong knowledge of QA methodologies, tools, and processes
 </li>
 <li>
 Experience with test automation tools (e.g., Selenium, Cypress, Postman, JMeter)
 </li>
 <li>
 Familiarity with Agile/Scrum development environments
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 <li>
 Strong communication skills and attention to detail
 </li>
 </ul>
 
 
 
</div>

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