quality assurance specialist

TERREPOWER (formerly BBB Industries)

<div>
 
 Position Summary
 
 
 
 
 JOB DESCRIPTION
 
 
 
 As a Quality Assurance Specialist, you will play a critical role in ensuring product quality and process consistency across manufacturing operations. This role supports quality assurance efforts through process audits, document control, quality inspections, training support, and analysis of product returns and quality issues. Quality Assurance Specialist serve as a first line of response for production quality concerns and work closely with production teams to identify defects, investigate root causes, and support corrective actions. The role requires strong attention to detail, a continuous improvement mindset, and the ability to collaborate across departments to maintain and improve quality standards.
 
 
 The ideal candidate has experience working in an industrial environment, understands quality systems and auditing practices, and is comfortable supporting both shop floor operations and quality documentation processes.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Perform process audits and inspections to ensure compliance with SOPs and quality standards.
 </li>
 <li>
 Monitor production for defects and non-conformities, document, report, and support corrective actions.
 </li>
 <li>
 Investigate quality issues and product returns; assist with root cause analysis and containment.
 </li>
 <li>
 Serve as the first point of contact for production quality issues, escalating critical concerns as needed.
 </li>
 <li>
 Support quality documentation, alerts, and training related to quality events and process improvements.
 </li>
 <li>
 Oversee and support Quality Inspectors to ensure consistent inspection practices.
 </li>
 <li>
 Partner with production and operations teams to promote safe, effective, and compliant work practices.
 </li>
 <li>
 Maintain accurate quality records and support continuous improvement initiatives.
 </li>
 <li>
 Provide operational support as needed, including overtime or weekends.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience in quality roles, preferably in a manufacturing or industrial environment.
 </li>
 <li>
 High School Diploma or GED equivalent required.
 </li>
 <li>
 Demonstrated experience and understanding of quality systems and quality assurance processes.
 </li>
 <li>
 Experience with internal auditing, inspection, training, or document control preferred.
 </li>
 <li>
 Industrial or production environment experience required.
 </li>
 <li>
 Strong problem-solving and root cause analysis skills.
 </li>
 <li>
 Attention to detail and ability to identify defects and process inconsistencies.
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple tasks simultaneously.
 </li>
 <li>
 Effective communication and interpersonal skills, with the ability to work collaboratively across teams.
 </li>
 <li>
 Demonstrated team-oriented mindset and continuous improvement focus.
 </li>
 <li>
 Ability to support and guide production teams in maintaining quality standards.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 About Us:
 
 
 
 For over 35 years, TERREPOWER (formerly BBB Industries) has been a leader in sustainable manufacturing, driving the circular economy by extending the life of essential products in the automotive and industrial markets.
 
 
 Founded in 1987 in Daphne, Alabama by the Bigler family, TERREPOWER began as a small regional remanufacturer of starters and alternators. Our commitment to quality and innovation quickly earned us a reputation as a trusted name in the automotive industry.
 
 
 Recognizing new challenges and opportunities, in 2019 we set our sights on EV battery upcycling-addressing one of the industry&rsquo;s most pressing issues. Our engineering team pioneered solutions to extend EV battery life, pushing the boundaries of sustainable innovation.
 
 
 Recognizing that demand for solar panels would exceed availability and 100,000 tons of waste would potentially go into landfills by 2035, our team searched for an innovative way to upcycle solar panels. With an eye on the future, we developed ways to upcycle solar panels.
 
 
 Rooted in family and community values, we&rsquo;re proud to have second-generation employees contributing to our legacy. Backed by Clearlake Capital, we&rsquo;ve expanded our footprint into Europe with facilities in Spain, Italy, Denmark, Germany and Poland. We now sustainably manufacture and supply an assortment of nondiscretionary repair parts across more than 90 countries.
 
 
 As we move forward under the TERREPOWER name, we remain committed to the same values that have always defined us: entrepreneurship, teamwork, customer-centered, sustainability, safety.
 
 
 
 Why Join Us?
 
 
 
 When you join our team, you become part of a company that is redefining how essential products are made, reused and repurposed to reduce waste and maximize resources.
 
 
 
 Here&rsquo;s What Sets Us Apart
 
 
 
 <ul>
 <li>
 Purpose-Driven Work &ndash; Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.
 </li>
 <li>
 Innovative Mindset &ndash; We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.
 </li>
 <li>
 Global Reach, Local Impact &ndash; With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.
 </li>
 <li>
 Growth &amp; Development &ndash; Whether you&rsquo;re on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.
 </li>
 <li>
 A Culture of Collaboration &ndash; Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change.
 
 
 </li>
 </ul>
 TERREPOWER is an Equal Opportunity Employer. We are committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability unrelated to the ability to perform a job, sexual orientation, or transgender status to the extent protected by law. We believe that diversity drives innovation and success.
</div>

Quality Assurance Specialist

OSRX®

<div>
 
 
 About OSRX Inc.:
 
 
 
 OSRX Inc. is a registered 503B Outsourcing Facility, compounding ophthalmic solutions. Our state-of-the-art compounding pharmacy combines multiple medications into a single bottle to simplify dosing and streamline care. We do this because we believe in putting patients ahead of profits. In engineering simple solutions to solve complex problems. In disrupting the status quo. We have&nbsp;
 
 A New View of Medicine&reg;.
 
 
 
 
 
 
 
 Job Description:
 
 
 
 The Quality Assurance Specialist is responsible for supporting the Quality Management System (QMS) in compliance with current Good Manufacturing Practices (cGMP) and FDA 21 CFR Part 210, 211, and 503B requirements. This position ensures that all compounding, labeling, testing, and distribution activities meet regulatory standards, internal procedures, and customer expectations.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Review and approve production batch records, and logs for accuracy, completeness, and compliance prior to product release.
 </li>
 <li>
 Perform line clearance in manufacturing areas.
 </li>
 <li>
 Participate in deviation and nonconformance investigations.
 </li>
 <li>
 Review and maintain controlled documents, including Standard Operating Procedures (SOPs), forms, logs, and specifications.
 </li>
 <li>
 Review and approve vendor qualifications, certificates of analysis (COAs), and raw material release documentation.
 </li>
 <li>
 Perform environmental and personnel monitoring sampling.
 </li>
 <li>
 Monitor environmental and personnel monitoring data to ensure state of control within the cleanroom.
 </li>
 <li>
 Assist with training activities to ensure staff are qualified and maintain competency for cGMP operations.
 </li>
 <li>
 Support validation activities (equipment, process, analytical, and cleaning) as part of ongoing quality oversight.
 </li>
 <li>
 Maintain quality metrics, trending, and reports as part of the continuous improvement process.
 </li>
 </ul>
 
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Experience in Quality Assurance or Quality Control
 </li>
 <li>
 Experience with cGMP or USP preferred
 </li>
 <li>
 Familiarity with sterile compounding operations and aseptic processing principles
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 Strong attention to detail, organization, and documentation accuracy.
 </li>
 <li>
 Ability to interpret and apply cGMP regulations and quality standards.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Proficiency in Microsoft Office Suite
 </li>
 <li>
 Strong problem-solving skills and ability to work both independently and collaboratively.
 </li>
 </ul>
 
 
 
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Typically 8 Hour shifts Monday-Friday
 </li>
 <li>
 Work performed in both office and classified cleanroom environments.
 </li>
 <li>
 May require gowning and adherence to aseptic gowning qualifications.
 </li>
 <li>
 Occasional lifting (up to 25 lbs), standing, or walking for extended periods in controlled environments.
 </li>
 <li>
 Must pass a background check and toxicology screening prior to hire.
 </li>
 <li>
 Benefits offered after qualified employment term.
 </li>
 </ul>
 
 
 
 
 Job Type: Full-time
 
 
 Pay: $18.00 - $23.00 per hour
 
 
 Expected hours: No less than 40 per week
 
 
 Benefits:
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 401(k) matching
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Retirement plan
 </li>
 <li>
 Vision insurance
 </li>
 </ul>
 
 
 
</div>

Maine Molecular Quality Controls, Inc

<div>Ensure Quality &amp; Compliance as Our Next QA/RA Specialist! 
 
 The Quality Assurance/Regulatory Affairs Specialist plays a key role in supporting quality assurance activities and ensuring compliance with applicable regulatory requirements. Reporting to the Manager of QA/RA, this position is responsible for maintaining policies and managing procedures that support MMQCI&rsquo;s Quality System in alignment with ISO 13485 standards. 
The ideal candidate brings experience working within an ISO 13485-regulated environment and is comfortable supporting and maintaining quality systems. This role offers the opportunity to quickly build expertise while working in a collaborative environment. 
 
What You Will Get to Do:<ul><li>
Review and approve all Quality Management System documentation (i.e. batch records and QC testing) to ensure compliance with QMS certifications and investigations</li><li>
Collaborate with departments to investigate Material Review Notifications and develop Corrective and Preventive Action plans</li><li>
Independently reviews and authorizes process and equipment validations</li><li>
Performs or assists with audits, including internal, customer, and regulatory audits</li><li>
Maintains MMQCI&rsquo;s ISO 13485 certification</li><li>
Writes SOPs and trains key personnel as needed to support all departments</li><li>
May be called on to assist others and perform additional tasks as assigned</li></ul>
 
Required Skills &amp; Experience:<ul><li>
Bachelor&rsquo;s degree in Life Sciences with 5+ years&rsquo; experience in a cGMP-regulated environment, including at least 2 years in Quality Assurance</li><li>
Knowledge of current GMP regulations, ISO 13485, and In Vitro Diagnostic Regulation (IVDR) is preferred</li><li>
Strong written and verbal communication skills; proficient in Microsoft Suite</li><li>
Excellent proofreading skills with strong attention to detail</li><li>
Ability to manage multiple priorities in a fast-paced, changing environment and meet challenging deadlines</li><li>
Strong work ethic, team-oriented mindset, and willingness to learn</li><li>
Ability to communicate clearly and constructively</li><li>
Must be able to lift up to 30 lbs</li></ul> 

Why You&rsquo;ll Love Working Here<ul><li>
Opportunity to make a meaningful impact within a growing diagnostic company</li><li>
Collaborative, mission-driven team environment</li><li>
Competitive compensation and benefits</li></ul>
 
Benefits We Offer 
<ul><li>Medical, dental, and vision insurance</li><li>401(k)</li><li>Profit Sharing Plan</li><li>Vacation</li><li>Holidays</li><li>Sick leave</li></ul> 
Get to know the MMQCI team! 
https://www.mmqci.com/about/employeespotlight/employee-spotlight.html 
 
Maine Molecular Quality Controls, Inc. (MMQCI) designs, develops, manufactures, and 
markets unique quality control products used by hospital laboratories to monitor the accuracy of tests for inherited disease, pharmacogenetics, oncology, and infectious diseases. MMQCI has developed technologies to stabilize DNA and RNA for use as quality controls and continues to pursue the discovery of novel techniques useful for the development of new quality control products. 
 
 MMQCI is conveniently located in beautiful southern coastal Maine, minutes from the Maine Turnpike, Portland International Jetport, and less than 2 hours from Boston. Close by are fabulous Portland restaurants, sandy beaches, and a plentiful supply of Maine lobsters! Many terrific outdoor activities are easily accessible including hiking, biking, kayaking, fishing, skiing and snowshoeing. We&rsquo;re in a state-of-the-art facility, located in Saco, right next to the Eastern Trail. Come join us!
9DWJ2Spgck</div>

The Fedcap Group

<div>Position Summary: 
 The Quality Assurance Specialist is responsible for implementing and maintaining effective programs to ensure compliance with applicable quality standards for all components of WeCARE operations. The position is also responsible for identifying, developing, coordinating and facilitating staff training programs designed to enhance operational efficiencies and program outcomes. 
 What You'll Do 
<ul><li>Develop and initiate standards, tools, processes and methods for evaluating efficiency and effectiveness of program operations and services.
</li><li>Perform internal audits on WeCARE departments in areas of documentation, imaging, phone follow-up, record-keeping, and timeliness of services.
</li><li>Conduct surveys and focus groups of participant satisfaction within different elements of WeCARE services and share results with WeCARE leadership in order to develop plans for improvement.
</li><li>Design, execute and close preventive and corrective action plans resulting from internal and external audits.
</li><li>Identify potential areas of vulnerability and risk and provide general guidance on how to avoid or deal with similar situations in the future.
</li><li>Design, administer, analyze and report the results of staff and participant training needs assessments.
</li><li>Research, identify and recommend external trainers and training curriculum in response to identified staff and participant training needs.
</li>Collaborate with other departments to address quality assurance concerns. 
<li>
</li>
</ul> You're a great fit for this role if you have: 
<ul><li>A Bachelor&rsquo;s degree from an accredited college in public administration, health administration, nonprofit management, social services, vocational rehabilitation, business administration, or a related field is required. A Master&rsquo;s degree in one of these fields is preferred.
</li><li>Experience working with public assistance recipients, the homeless, formally incarcerated people, and/or those affected by the challenges associated with poverty.
</li><li>Experience in quality assurance practices in New York City social service contracts.
 </li>Bilingual (English Spanish) preferred. 
<li>
</li>
</ul> Compensation 
 $66,300-$67,000 annually 
 Equal Opportunity Employer</div>

Confidential

<div>
 
 
 Position Overview
 
 
 
 The Quality Assurance Specialist ensures products meet company standards and compliance requirements. This role is responsible for validating materials and specifications, including cotton content, origin, and product measurements, as well as supporting import compliance and customs clearance.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Validate and verify cotton composition, country of origin, and fiber content to ensure compliance with company standards and applicable regulations
 </li>
 <li>
 Review and confirm product weights, measurements, and specifications to ensure accuracy against approved standards and technical documentation
 </li>
 <li>
 Partner with product development, sourcing, and vendors to ensure all materials and finished goods meet quality and compliance requirements
 </li>
 <li>
 Support and participate in the customs clearance process, ensuring all required documentation is complete and accurate
 </li>
 <li>
 Investigate and resolve customs holds and disputes, including issues related to restricted regions, incorrect declarations, or documentation discrepancies
 </li>
 <li>
 Work cross-functionally with internal teams and external partners to negotiate resolutions for delayed or non-compliant shipments
 </li>
 <li>
 Ensure all products meet import/export regulations, including proper labeling, country of origin declarations, and fiber content disclosures
 </li>
 <li>
 Maintain accurate records of compliance documentation, testing results, and shipment approvals
 </li>
 <li>
 Communicate proactively with vendors and internal stakeholders to mitigate risks related to quality or compliance issues
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 5+ years of experience in quality assurance, compliance, or product development within the apparel industry
 </li>
 <li>
 Strong knowledge of textiles, particularly cotton validation, fiber content, and fabric specifications
 </li>
 <li>
 Experience with country of origin regulations and import/export compliance
 </li>
 <li>
 Familiarity with U.S. customs processes and documentation requirements
 </li>
 <li>
 Proven ability to resolve shipment issues and navigate customs disputes
 </li>
 <li>
 Strong attention to detail with the ability to review and validate technical data (weights, measurements, specs)
 </li>
 <li>
 Excellent communication skills and experience working with overseas vendors and cross-functional teams
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience working with customs brokers or freight forwarders
 </li>
 <li>
 Knowledge of restricted sourcing regions and trade compliance regulations
 </li>
 <li>
 Background in apparel production or textile testing
 </li>
 </ul>
 
 
</div>

Lesaffre

<div>Company Description 
As a global key player in yeasts and fermentation, Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste &amp; pleasure, Health care and Biotechnology.
Family group born in northern France in 1853, now a multi-national and a multicultural company, Lesaffre is committed to working with confidence to better nourish and protect the planet.
In close collaboration with its clients and partners, Lesaffre employs 10 000 people in 78 subsidiaries based in 50 countries.
Lesaffre achieves a turnover of 2 billion euros. 
Job Description 
1. Quality Assurance &amp; Control<ul><li>
Conduct internal audits for QMS, FSMS, GMP, and ensure timely corrective and preventive actions (CAPA).</li><li>
Monitor product and raw material compliance against specifications (COA creation, RM/PM approvals, product release).</li><li>
Manage nonconformities and deviations: document, investigate root causes, and drive resolution.</li><li>
Coordinate the blockage/de-blockage of non-conforming products and raw materials.</li></ul>
2. Food Safety &amp; Hygiene<ul><li>
Oversee and verify implementation of QMS, hygiene and food safety protocols (HACCP, ISO 22000, FSSC).</li><li>
Follow up on pest control, sanitation practices, and departmental hygiene compliance.</li><li>
Participate in trial implementations and validations of new products or processes from a QA perspective.</li></ul>
3. Inspections, Audits &amp; Documentation<ul><li>
Conduct onsite inspections in all production and storage areas, promote departmental compliance.</li><li>
Maintain accurate and up-to-date QA documentation (NCRs, complaints, traceability logs, audit records, etc.).</li><li>
Support the preparation and execution of internal/ external audits.</li></ul>
4. Continuous Improvement &amp; Risk Mitigation<ul><li>
Investigate customer complaints, product deviations, and quality failures using root cause analysis tools.</li><li>
Participate in risk assessments, process studies, and suggest process improvements.</li><li>
Support implementation of new QA protocols, materials, and procedures.</li></ul>
5. Cross-Functional Collaboration<ul><li>
Work closely with production, supply chain, purchasing, and suppliers to resolve quality and compliance issues.</li><li>
Provide QA-related feedback through reports, emails, and staff training sessions.</li><li>
Participate in customer satisfaction surveys and implement follow-up quality improvements.</li></ul> 

Qualifications 
Education:
Bachelor's degree in food science, Chemistry, Microbiology, Engineering, Pharmacy, Veterinary Medicine, Agriculture, or other scientific disciplines.
Experience:
from 1-3 years of experience in QA/QC in food or pharmaceutical manufacturing environments is preferred.
Familiarity with ISO 22000, HACCP, GMP, and relevant regulatory frameworks is preferred.
Technical Skills:<ul><li>
Proficiency in Microsoft Office is a must, with knowledge of ERP systems (e.g., SAP) preferred.</li><li>
Data analysis and reporting capabilities. Basic programming (e.g., Python, SQL) is a plus.</li></ul>
Soft Skills:<ul><li>
Strong analytical and problem-solving mindset</li><li>
Excellent communication and documentation skills</li><li>
High attention to detail and strong sense of accountability</li><li>
Ability to work cross-functionally and under pressure</li></ul>
Certifications (Preferred):<ul><li>
Certified Internal Auditor (ISO 9001/22000)</li><li>
Food Safety or HACCP certification</li></ul>
Key Attributes<ul><li>
Adaptable to evolving business and regulatory needs</li><li>
Passionate about compliance, food safety, and continuous improvement</li><li>
Proactive in identifying gaps and proposing effective solutions</li></ul> 

Additional Information 
Purpose of the Role:
To ensure strict adherence to quality, food safety, hygiene, and regulatory standards, preventing the introduction or release of non-conforming products or materials. The QA Specialist plays a critical role in audits, process validation, root cause investigations, and continuous improvement initiatives.
Reporting To:
Quality Assurance Manager
job Location:
Nubaria City, Al Behairah</div>

Pediatric Associates Family of Companies

<div><div>PRIMARY FUNCTION 

The Quality Assurance (QA) Specialist is responsible for evaluating the quality, accuracy, and effectiveness of patient interactions across the Patient Contact Center (PCC). This role conducts structured quality monitoring of calls and digital interactions to ensure adherence to clinical protocols, operational workflows, regulatory requirements, and organizational standards. 

The QA Specialist analyzes performance data to identify trends, root causes, and opportunities to improve First Call Resolution (FCR), Customer Satisfaction (CSAT), and access to care. 

The QA Specialist partners closely with Operations, Training, Workforce Management (WFM), and Leadership to identify performance gaps, deliver actionable insights, and support continuous improvement initiatives that enhance access, accuracy, and overall service delivery. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all the duties that may be assigned. 

Quality Monitoring &amp; Evaluation
<ul><li>Conduct structured evaluations of inbound and outbound calls, chats, and other patient interactions to assess:
</li></ul><ul><li>Accuracy and completeness of information provided
</li></ul><ul><li>Adherence to scripts, workflows, and clinical protocols
</li></ul><ul><li>Compliance with company policies, regulatory requirements, and payer guidelines
</li></ul><ul><li>Effectiveness in resolving patient needs (FCR)
</li></ul><ul><li>Empathy, professionalism, and communication quality
</li></ul><ul><li>Complete a minimum number of evaluations per agent per month as defined by leadership
</li></ul><ul><li>Utilize standardized QA scorecards aligned to PCC priorities (Access, Scheduling Accuracy, Clinical Triage, etc.)
</li></ul>Performance Tracking &amp; Reporting
<ul><li>Compile, track, and maintain QA scores at the agent, team, and enterprise levels
</li></ul><ul><li>Assist with the Identification of trends, root causes, and performance gaps across:
</li></ul><ul><li>Call types (appointments, referrals, billing, clinical advice)
</li></ul><ul><li>Regions, skills, and programs
</li></ul><ul><li>Develop and distribute weekly and monthly QA performance reports, including insights tied to:
</li></ul><ul><li>CSAT drivers
</li></ul><ul><li>FCR opportunities
</li></ul><ul><li>Access and availability compliance 
</li></ul>Calibration &amp; Quality Governance
<ul><li>Participate in weekly calibration sessions to ensure scoring consistency across:
</li></ul><ul><li>Internal QA team
</li></ul><ul><li>BPO partners (e.g., Philippines) 
</li></ul>Confidentiality and Compliance
<ul><li>Maintain strict confidentiality of all patient, employee, and organizational information in accordance with HIPAA regulations and company policies
</li></ul><ul><li>Safeguard all Protected Health Information (PHI), ensuring it is accessed, used, and disclosed only as appropriate and authorized
</li></ul><ul><li>Protect the confidentiality of call recordings, call interactions, and any related documentation
</li></ul><ul><li>Maintain confidentiality of agent performance data, quality evaluations, and performance outcomes
</li></ul><ul><li>Complete all required HIPAA and compliance training and consistently apply learned standards in daily responsibilities 
</li></ul>SUPERVISORY RESPONSIBILITIES 

None. 

QUALIFICATIONS 

EDUCATION: High Scholl Diploma/GED or equivalent required. Bachelor&rsquo;s degree in business, Healthcare Administration, or related field preferred 

EXPERIENCE 

<ul><li>Minimum 3 years of call center or customer service experience required
</li></ul><ul><li>Minimum 2 years of quality assurance or quality monitoring experience preferred
</li></ul><ul><li>Experience working with regulated environments (e.g., healthcare compliance standards) preferred 
</li></ul>KNOWLEDGE, SKILLS, AND ABILITIES
<ul><li>Demonstrated ability to review and interpret quality and performance data to identify trends, patterns, and areas for improvement
</li></ul><ul><li>Understanding of quality calibration methodology and scoring consistency practices
</li></ul><ul><li>Familiarity with automated call distribution (ACD), IVR, and skill-based routing systems
</li></ul><ul><li>Experience with EHR systems and cloud-based contact center platforms (e.g., Talkdesk) preferred
</li></ul><ul><li>Excellent verbal, written, and interpersonal communication skills
</li></ul><ul><li>Strong attention to detail, accuracy, and timeliness
</li></ul><ul><li>Ability to work collaboratively in a team-oriented environment
</li></ul>TYPICAL WORKING CONDITIONS
<ul><li>Non-patient facing
</li></ul><ul><li>Hybrid/telework
</li></ul><ul><li>If remote, this job must be U.S. based.
</li></ul><ul><li>% travel required if any &ndash; 0% 
</li></ul>OTHER PHYSICAL REQUIREMENTS
<ul><li>Vision
</li></ul><ul><li>Sense of sound
</li></ul><ul><li>Sense of touch
</li></ul><ul><li>Work may require sitting for long periods of time
</li></ul><ul><li>Manual dexterity sufficient to operate a keyboard
</li></ul><ul><li>Long periods of time in front of a computer screen 
</li></ul>PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.</div> 
Location: Pediatric Associates &middot; Patient Contact Center 
Schedule: Full Time, Days</div>

Search 10000+ Quality assurance specialist jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 quality assurance specialist jobs Near Me

Quality Assurance Specialist

Quality Assurance Specialist

Quality Assurance Specialist

Quality Assurance Specialist

Quality Assurance Specialist

Quality Assurance Specialist

Quality Assurance Specialist