quality assurance specialist

ELSEWEDY ELECTRIC UAE

<div>
 
 
 
 Job Summary
 
 
 
 
 The
 
 Quality Assurance Specialist
 
 ensures that the company&rsquo;s processes, products, and services meet established quality standards and comply with internal policies, regulatory requirements, and customer expectations. The role supports continuous improvement across departments through audits, data analysis, reporting, and corrective action follow-up.
 
 
 
 
 
 
 
 Key responsibilities
 
 
 
 
 
 1. Quality Systems &amp; Compliance
 
 
 <ul>
 <li>
 Implement and maintain the company&rsquo;s Quality Management System (QMS) in accordance with ISO standards or relevant regulatory requirements.
 </li>
 <li>
 Support in preparing and updating quality policies, procedures, and documentation.
 </li>
 <li>
 Ensure compliance with internal controls and external regulations.
 </li>
 </ul>
 
 
 2. Audits &amp; Inspections
 
 
 <ul>
 <li>
 Conduct regular internal audits to assess adherence to approved processes.
 </li>
 <li>
 Coordinate external audits (certification bodies, clients, regulatory agencies).
 </li>
 <li>
 Prepare audit reports and ensure timely closure of non-conformities.
 </li>
 </ul>
 
 
 3. Process &amp; Product Quality Control
 
 
 <ul>
 <li>
 Monitor and inspect processes, services, or products to ensure they meet quality standards.
 </li>
 <li>
 Identify deviations, inefficiencies, or risks and escalate to the concerned department.
 </li>
 <li>
 Recommend corrective and preventive actions (CAPA).
 </li>
 </ul>
 
 
 4. Reporting &amp; Data Analysis
 
 
 <ul>
 <li>
 Maintain quality logs, non-conformance reports (NCR), and audit documentation.
 </li>
 <li>
 Analyze trends, recurrent issues, or areas for improvement.
 </li>
 <li>
 Prepare monthly/quarterly quality performance reports for management.
 </li>
 </ul>
 
 
 5. Training &amp; Awareness
 
 
 <ul>
 <li>
 Support in training employees on quality procedures and standards.
 </li>
 <li>
 Promote quality awareness and a culture of continuous improvement across the organization.
 </li>
 </ul>
 
 
 6. Continuous Improvement
 
 
 <ul>
 <li>
 Participate in root-cause analysis activities.
 </li>
 <li>
 Propose improvements to processes, workflows, and service delivery.
 </li>
 <li>
 Monitor the effectiveness of implemented corrective actions.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering or a related field
 </li>
 <li>
 3&ndash;5 years of experience in Quality Assurance (preferably in a multinational or industrial company)
 </li>
 <li>
 Strong knowledge of ISO standards and Quality Management Systems (QMS)
 </li>
 <li>
 Proficiency in Microsoft Office and familiarity with ERP/CRM systems
 </li>
 <li>
 Excellent command of English; Arabic is a plus
 </li>
 <li>
 Strong analytical, reporting, and problem-solving skills
 </li>
 <li>
 Ability to conduct audits and ensure compliance with regulatory requirements
 </li>
 </ul>
 
 
</div>

Quality Assurance Specialist

Herbalife

<div>Overview:

Quality Assurance Specialist &ndash; EMEA 
Herbalife Europe Limited, Istanbul 34752, Turkey 
About the Team:
This role sits within a small regional team based in Istanbul, where you will be the sole QA specialist for the Turkish office. At the same time, you will be part of the wider EMEA Quality Department, which operates from regional hubs in Venray, Netherlands, and Krakow, Poland. 
About the role:
We are looking for a Quality Assurance Specialist with knowledge of the Turkish market. In this role, you will be responsible for ensuring that all products distributed in Turkey meet Herbalife&rsquo;s quality and compliance requirements. 
In this role you will:<ul><li>
Ensure local production meets Herbalife quality requirements, including providing support, conducting audits, and visiting pilot production sites.</li><li>
Inspect incoming products to verify compliance and develop improvement plans when deviations occur. This includes implementing and performing finished product inspections in local Turkish warehouses.</li><li>
Verify that appropriate transportation and warehouse controls are in place, with particular attention to temperature monitoring.</li><li>
Support the development and launch of new products.</li><li>
Identify, document, and resolve quality concerns and deviations.</li><li>
Conduct audits of contract manufacturers and warehouses.</li><li>
Communicate product quality issues across the organization.</li><li>
Prepare and deliver weekly and monthly quality reports to management.</li><li>
Act as a strong advocate for quality standards within the country.</li><li>
Travel to warehouses as required, with occasional visits to contract manufacturers.</li><li>
Oversee regional quality compliance at all levels, including production at contract manufacturing sites, and address any quality issues that arise.</li></ul><div></div> 
Our requirements:<ul><li>
Minimum of 3 years&rsquo; experience in Quality Assurance</li><li>
Fluent in English</li><li>
Proficient in basic Microsoft applications</li><li>
Experience with Oracle is an advantage</li><li>
Bachelor&rsquo;s degree (or higher) in a life sciences field</li></ul> 
What we offer:<ul><li>
Hybrid working (3 days office per week) Working Hours Monday to Friday 8.30 -17.30</li><li>
International environment.</li><li>
Life Insurance employee only covered by the Company</li><li>
Private Health Insurance employee only covered by the Company</li><li>
Meal allowance</li><li>
Transportation Allowance</li><li>
Performance Bonus - based on full achievement of specified company goals and personal performance and % based on grade</li><li>
Extra hours off - wellness hours 15h per year</li><li>
Temporary remote working opportunity</li><li>
Up to 50% of discounts for Herbalife products</li><li>
Free products in the office</li></ul> 
Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships and careers &ndash; helping talents grow and giving them a chance to change lives. 
Learn more: https://www.herbalife.com</div>

Quality Assurance Specialist - EMEA

Golden Hawk Technologies

Job Title: Quality Assurance SpecialistLocation: DHA Phase 2, IslamabadTimings: 1:00 PM &ndash; 10:00 PM (Monday to Friday)Department: Quality AssuranceJob Overview:We are looking for a dedicated and detail-oriented Quality Assurance Specialist - BPO to oversee and maintain the quality standards of our customer support operations. The ideal candidate will be responsible for monitoring calls, evaluating overall team performance, providing feedback, training new resources, and ensuring compliance with company policies. This role requires strong communication skills, analytical thinking, and the ability to work closely with both management and frontline teams to drive continuous improvement.Key Responsibilities:Monitor and evaluate inbound/outbound calls to ensure quality, compliance, and adherence to company standards.Conduct mock call tests for new hires to assess readiness before live operations.Train and coach new resources on call handling, communication etiquette, and company processes.Prepare and maintain a weekly schedule for all team members.Monitor the overall performance of every team in operations and highlight areas of improvement.Identify skill gaps and recommend targeted training sessions to improve performance.Provide constructive feedback and share regular QA reports with management.Collaborate with team leads and HR to ensure consistent quality across all shifts.Check hourly status updates and ensure daily stand-ups are conductedSupport management in implementing strategies for continuous improvement in customer satisfaction.Requirements:3 to 4 years of experience as a QA Specialist/QA Analyst/Trainer in a BPO or call center environment.Strong knowledge of call monitoring, quality standards, and customer service best practices.Proven ability to evaluate and track team performance across operations.Excellent communication and interpersonal skills.Ability to prepare schedules and manage team performance effectively.Strong problem-solving and coaching abilities.Ability to work under pressure and manage multiple tasks effectively.Perks &amp; Benefits:Competitive salary package.Growth opportunities in a professional work environment.Training and development opportunities.Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in training?</li></ul>Experience:<ul><li>B2B &amp; B2C Operations : 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Quality Assurance Specialist - BPO

Mico World

MICO WORLD is a leading global Internet company in the social entertainment industry and the creator of popular platforms such as MICO, YoHo, TopTop, and SUGO. With more than 200 million registered users across 150+ countries, we continue to build innovative and engaging digital experiences worldwide.Role OverviewWe are looking for a Turkish Quality Assurance (QA) Specialist &ndash; Chat Support to join our growing team in Maadi, This role focuses on monitoring and improving the quality of Turkish chat customer support, ensuring service excellence, compliance with quality standards, and continuous performance improvement.Key Responsibilities<ul><li>Monitor and evaluate Turkish chat customer service interactions based on quality standards.</li><li>Provide detailed feedback and coaching to chat agents to improve performance.</li><li>Identify quality gaps, trends, and areas for improvement.</li><li>Support calibration sessions and quality improvement initiatives.</li><li>Ensure adherence to company policies, procedures, and customer service standards.</li><li>Prepare quality reports and performance insights.</li><li>Collaborate with Team Leaders, Operations, and Training teams to enhance service quality.</li></ul>Requirements<ul><li>Fluent or native Turkish with strong English proficiency.</li><li>1&ndash;2 years of experience in Quality Assurance or Team Leader role within the Customer Service industry.</li><li>Strong knowledge of QA frameworks, KPIs, and performance evaluation.</li><li>Excellent written communication and attention to detail.</li><li>Strong analytical, coaching, and feedback skills.</li><li>Ability to work in a fast-paced, structured environment.</li><li>Bachelor&rsquo;s degree is preferred.</li></ul>What We Offer<ul><li>Competitive salary package + performance bonus</li><li>Transportation allowance</li><li>Fixed shifts with rotational days off</li><li>Social &amp; medical insurance</li><li>Structured training and onboarding</li><li>Clear career growth opportunities within a global organization</li><li>Supportive, multicultural, and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 12 monthsPay: E&pound;20,000.00 - E&pound;30,000.00 per monthApplication Question(s):<ul><li>Are you fluent Turkish speaker? </li><li>Are you comfortable being working from site ?</li><li>What's your current salary?</li><li>What's your expected salary?</li><li>Can you join immediately? </li></ul>Work Location: In person

Turkish Quality Assurance Specialist

Two Harbors Investment Corp.

The Bankruptcy Quality Assurance Specialist is responsible for all activities for the default functions specific to quality assurance in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing quality assurance timelines and workflow processes on loans in Bankruptcy in accordance with established work rules, goals & objectives to improve accuracy, timelines and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.
 
Responsibilities: 
<ul>
<li>Responsible for servicing mortgage accounts to ensure that bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:</li>
<li>Manage various inquiries/reviews related to the execution of bankruptcy documents.</li>
<li>Monitors attorney performance regarding response time to issues and/or revision of legal documents.</li>
<li>Reviews various checklists completed for the bankruptcy process.</li>
<li>Receives, reviews, and sights exceptions to counsel on all legal documents as it relates to the bankruptcy action.</li>
<li>Diligently follows up on all outstanding requests and telephone calls from internal and external partners.</li>
<li>Manage reports geared to drive workflow.</li>
<li>Manage exception reporting used as key controls for minimizing risk.</li>
<li>Notify management of all potential high-risk matters that pose a risk to the company or investor.</li>
<li>Follow departmental and business policies with strict adherence.</li>
<li>Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners.</li>
<li>Incumbent must meet RoundPoint’s commitment to compliance.</li>
<li>Perform related duties as assigned by manager.</li>
</ul>
Qualifications:Required: 
<ul>
<li>High School diploma or Equivalent</li>
<li>Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.</li>
<li>Requires extreme attention to detail and ability to adhere to strict guidelines and procedures.</li>
<li>Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.</li>
<li>Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.</li>
<li>Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff.</li>
</ul>
Desired: 
<ul>
<li>Minimum 2+ Years Mortgage Servicing Experience Preferred</li>
<li>Minimum 2+ Years Bankruptcy Experience Preferred</li>
<li>Minimum 2+ Years Quality Assurance Experience Preferred</li>
<li>GSE and Government Experience Preferred</li>
<li>LPS Desktop Solution Experience Preferred</li>
<li>Director 7 (MSP) Experience Preferred</li>
</ul>
Physical Demands & Working Conditions
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role:
 
<ul>
<li>Ability to communicate effectively through speech and hearing, both in-person and over the phone.</li>
<li>The employee is required to sit for extended periods of time and is occasionally required to stand and walk.</li>
<li>Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.</li>
<li>Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.</li>
<li>Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.</li>
<li>Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.</li>
<li>The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.</li>
</ul>
About RoundPoint Mortgage Servicing LLC
 RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
 Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
 
Location
 <ul>
<li>Fort Mill, SC</li>
<li>Coppell, TX</li>
</ul>
Employee Status
 <ul>
<li>Regular</li>
</ul>
Travel
 <ul>
<li>No</li>
</ul>

Bankruptcy Quality Assurance Specialist

OTANTIK CAFE AND RESTAURANT LLC

Key responsibilities<ul><li>Program development: Creating and implementing food safety and quality assurance programs, policies, and procedures.</li><li>Auditing and compliance: Conducting internal and external audits of facilities and processes to ensure compliance with government regulations and company standards.</li><li>Risk management: Identifying risks in the production and supply chain and developing strategies to mitigate them.</li><li>Staff training: Providing training to other staff members on quality and safety protocols.</li><li>Monitoring and reporting: Monitoring production processes to ensure standards are met, and documenting results.</li><li>Corrective actions: Managing and tracking corrective actions when non-compliance issues are identified.</li></ul>Essential skills<ul><li>Attention to detail: A keen eye for spotting potential quality issues.</li><li>Analytical thinking: The ability to analyze data and identify trends or problems.</li><li>Communication: Clearly communicating standards, issues, and training materials.</li><li>Technical expertise: Knowledge of food safety standards, regulations, and quality control methods.</li><li>Problem-solving: Identifying the root cause of issues and finding effective solutions.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

F & B Quality Assurance Specialist

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