quality assurance trainer

Golden Hawk Technologies

Job Title: Quality Assurance SpecialistLocation: DHA Phase 2, IslamabadTimings: 1:00 PM &ndash; 10:00 PM (Monday to Friday)Department: Quality AssuranceJob Overview:We are looking for a dedicated and detail-oriented Quality Assurance Specialist - BPO to oversee and maintain the quality standards of our customer support operations. The ideal candidate will be responsible for monitoring calls, evaluating overall team performance, providing feedback, training new resources, and ensuring compliance with company policies. This role requires strong communication skills, analytical thinking, and the ability to work closely with both management and frontline teams to drive continuous improvement.Key Responsibilities:Monitor and evaluate inbound/outbound calls to ensure quality, compliance, and adherence to company standards.Conduct mock call tests for new hires to assess readiness before live operations.Train and coach new resources on call handling, communication etiquette, and company processes.Prepare and maintain a weekly schedule for all team members.Monitor the overall performance of every team in operations and highlight areas of improvement.Identify skill gaps and recommend targeted training sessions to improve performance.Provide constructive feedback and share regular QA reports with management.Collaborate with team leads and HR to ensure consistent quality across all shifts.Check hourly status updates and ensure daily stand-ups are conductedSupport management in implementing strategies for continuous improvement in customer satisfaction.Requirements:3 to 4 years of experience as a QA Specialist/QA Analyst/Trainer in a BPO or call center environment.Strong knowledge of call monitoring, quality standards, and customer service best practices.Proven ability to evaluate and track team performance across operations.Excellent communication and interpersonal skills.Ability to prepare schedules and manage team performance effectively.Strong problem-solving and coaching abilities.Ability to work under pressure and manage multiple tasks effectively.Perks &amp; Benefits:Competitive salary package.Growth opportunities in a professional work environment.Training and development opportunities.Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in training?</li></ul>Experience:<ul><li>B2B &amp; B2C Operations : 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Quality Assurance Specialist - BPO

Sheraton Grand Hotel, Dubai

<div>
 
 
 HUMAN RESOURCES VISION
 
 
 
 We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
 
 
 
 
 
 
 Experience Requirements
 
 
 
 A strong Service Quality Trainer typically brings:
 
 <ul>
 <li>
 
 3&ndash;5 years of hospitality or customer service leadership experience
 
 </li>
 </ul>
 
 Experience in luxury hotels front of house operation, F&amp;B, retail would be additional benefit.
 
 <ul>
 <li>
 
 Hands‑on training facilitation experience
 
 </li>
 </ul>
 
 Delivering workshops, onboarding sessions, brand standards training, or skill‑based coaching.
 
 <ul>
 <li>
 
 Background in quality assurance or service audits
 
 </li>
 </ul>
 
 Familiarity with LQA, Forbes, internal brand audits, or guest experience measurement tools.
 
 <ul>
 <li>
 
 Experience designing training materials
 
 </li>
 </ul>
 
 Creating SOPs, learning modules, role‑plays, and competency‑based content.
 
 <ul>
 <li>
 
 Exposure to performance management and coaching
 
 </li>
 </ul>
 
 Supporting teams in improving luxury service behaviours, communication, and guest recovery.
 
 <ul>
 <li>
 
 Understanding of adult learning principles
 
 </li>
 </ul>
 
 Experience applying interactive, learner‑centered training methods based on the audience.
 
 <ul>
 <li>
 
 Cross‑departmental collaboration
 
 </li>
 </ul>
 
 Working with operations, HR, and leadership teams to align service culture.
 
 
 
 
 
 
 Certification &amp; Skills
 
 
 <ul>
 <li>
 Train-The-Trainer certification
 </li>
 <li>
 Forbes certification as additional benefit
 </li>
 <li>
 Experience with brand audits
 </li>
 <li>
 Multilingual communication skills
 </li>
 <li>
 AI usage
 </li>
 <li>
 Forbes Standard Service experience is an added advantage
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 
 
 1. Training &amp; Facilitation Skills
 
 
 <ul>
 <li>
 Engaging presentation and facilitation
 </li>
 <li>
 Ability to adapt style to different learning levels
 </li>
 <li>
 Skilled in role‑plays, simulations, and experiential learning
 </li>
 <li>
 Strong storytelling and communication
 </li>
 </ul>
 
 
 2. Service Excellence Expertise
 
 
 <ul>
 <li>
 Deep understanding of luxury guest experience standards
 </li>
 <li>
 Knowledge of brand values and service culture
 </li>
 <li>
 Ability to translate standards into practical behaviours
 </li>
 <li>
 Strong grasp of guest recovery techniques
 </li>
 </ul>
 
 
 3. Coaching &amp; Feedback
 
 
 <ul>
 <li>
 One‑on‑one coaching capability
 </li>
 <li>
 Constructive feedback delivery
 </li>
 <li>
 Observation and behavioural assessment
 </li>
 <li>
 Ability to motivate and influence frontline teams
 </li>
 </ul>
 
 
 4. Instructional Design
 
 
 <ul>
 <li>
 Creating SOPs, training guides, and e‑learning content
 </li>
 <li>
 Structuring learning objectives and competency frameworks
 </li>
 <li>
 Designing assessments and evaluation tools
 </li>
 </ul>
 
 
 5. Quality &amp; Performance Orientation
 
 
 <ul>
 <li>
 Data‑driven approach to service improvement
 </li>
 <li>
 Understanding of KPIs like GSS, LQA, mystery audits
 </li>
 <li>
 Ability to identify service gaps and propose solutions
 </li>
 </ul>
 
 
 6. Emotional Intelligence &amp; Communication
 
 
 <ul>
 <li>
 Empathy and active listening
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Cultural sensitivity (especially important in GCC hospitality)
 </li>
 <li>
 Ability to build trust and rapport
 </li>
 </ul>
 
 
 7. Leadership &amp; Influence
 
 
 <ul>
 <li>
 Ability to inspire service culture
 </li>
 <li>
 Stakeholder management
 </li>
 <li>
 Confidence to train senior leaders when needed
 </li>
 <li>
 Change management awareness
 </li>
 </ul>
 
 
 8. Organization &amp; Project Management
 
 
 <ul>
 <li>
 Planning training calendars
 </li>
 <li>
 Coordinating cross‑departmental initiatives
 </li>
 <li>
 Managing documentation and follow‑up
 </li>
 <li>
 Strong attention to detail
 </li>
 </ul>
 
 
 
 
 
 PSYCHICAL CONDITIONS REQUIRED FOR YOUR ROLE
 
 
 <ul>
 <li>
 This job often requires sitting behind a computer for extended periods of time;
 </li>
 <li>
 This job often requires bending, reaching or lifting;
 </li>
 <li>
 This job requires operating computers and computerized equipment.
 </li>
 </ul>
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
 <ul>
 <li>
 This job may require you to work occasionally on weekends.
 </li>
 <li>
 This job often requires extended hours beyond a typical work week;
 </li>
 <li>
 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 </li>
 <li>
 Sheraton Grand Dubai has a very strong commitment to safety and requires that you follow safety procedures closely;
 </li>
 <li>
 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
 </li>
 </ul>
 
 
</div>

Quality Service Trainer (Assistant Manager Level)

QuickXpert Infotech

we are looking for full time software testing trainer. interested candidates can apply here. Should be good in core java with spring boot and database. we will get back to you if shortlisted.Job Type: PermanentPay: ₹15,000.00 - ₹35,000.00 per monthWork Location: In person

Software Testing Faculty (Trainer) Thane

Infoorigin Inc

<div><ul><li>Position Title: Child Welfare Trainer/Content Developer</li><li>
Location: Durham, NC 27709 (Hybird)</li><li>
Interview: Either Webcam Interview or In Person</li><li>
Position Type: Contract</li></ul>
Description:
The primary purposes of the trainer/content developer is to develop and deliver classroom facilitator-led learning solutions and eLearning courses to support system implementation. This position will work closely with the Training Lead, Business and Agile Teams, as well as the Development Team and other subject matter experts to understand requirements, to design training and develop course materials, develop and maintain Adobe FrameMaker templates and scripts, and maintain/revise training materials for instructional training of adult learners.
Required Skills<ul><li>
Experience in curriculum design and developing training materials for adult learners</li><li>
Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs.</li><li>
Research and evaluate the case management software in order to translate the software functionality into effective learning materials.</li><li>
Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed.</li><li>
Experience working with training developers, program subject matter experts, technical support and others to assure training materials are</li><li>
Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint)</li><li>
Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML</li><li>
Experience in designing and delivering computer-based training instructional design, with learning program design systems.</li><li>
Experience in software that may include Adobe FrameMaker, Adobe Captivate, Camtasia, Photoshop, Adobe , Visio or other training applications.</li><li>
Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content.</li><li>
Experience developing interactive media presentations that enhance the online educational experience</li><li>
Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar.</li><li>
Experience evaluating student progress and making recommendations for continued training participation curriculum</li><li>
Experience providing feedback on learning providing feedback on learning curriculum and methodology to assure program relevance and user comprehension.</li><li>
Experience with processes to prepare for and conduct classroom training including facility management, course scheduling and student registration</li></ul>
Highly Desired Skills<ul><li>
Ability to assist with basic application software and hardware support</li><li>
Must have strong understanding of internet concepts and web technology</li><li>
Knowledge of and experience with the Medicaid Program</li></ul></div>

Child Welfare Trainer/Content Developer - Durham, NC (Onsite)

Burjline Builders

Role Scope:
<ul>
<li>Training Coordination: Plan and organize training schedules, handle logistics, and ensure smooth communication with participants.</li>
<li>Prepare all required materials, venues, and resources ahead of each session.</li>
</ul>
Onsite Quality Assurance:
<ul>
<li>Carry out regular visits across Miral assets to check that training content, service standards, and operational procedures are consistently applied on the ground.</li>
</ul>
Reporting:
<ul>
<li>Record key observations from site visits, highlight areas for improvement, and share follow-up reports to support teams in maintaining and improving performance.</li>
</ul>
Trainer Support:
<ul>
<li>Assist trainers during sessions by managing attendance, setting up training rooms, coordinating materials, and ensuring a smooth flow throughout the session.</li>
</ul>
Training Database Management:
<ul>
<li>Maintain accurate training records, attendance sheets, and evaluation data to ensure proper tracking and compliance with internal standards.</li>
</ul>
Communication &amp; Coordination:
<ul>
<li>Serve as a key link between the training department and on-site teams, ensuring timely updates, clear communication, and alignment on schedules and priorities.</li>
</ul>
Logistics &amp; Resource Management:
<ul>
<li>Oversee the availability and condition of training tools, materials, and equipment.</li>
<li>Coordinate with procurement or operations teams when additional resources are required.</li>
</ul>
This is a Temporary 6-month role (on premise - 9am to 5pm - Monday to Friday) which might be extended based on the performance and the situation on ground.

Training and Quality Assurance Coordinator

LivaNova

<div><div>As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow&mdash;because at LivaNova, we don&rsquo;t just treat conditions &mdash; we aspire to alter the course of lives.</div><div>
POSITION SUMMARY</div><div>
The primary objective of the Field Clinical Specialist (FCS) is to provide in-house and field-based clinical and technical training/support for medical devices for the assigned country and therapeutic areas. The candidate will be responsible for training health care professionals in the use of pre and post market medical devices and associated surgical procedures; installing, upgrading, and troubleshooting the Company's products in the field; programming devices and providing technical expertise in the development of new products. The candidate will perform these duties and develop the necessary training materials in compliance the Company&rsquo;s policies.</div><div>
ESSENTIAL JOB FUNCTIONS</div><ul><li>Surgical case coverage, follow-up support and troubleshooting of the assigned LivaNova Products.</li><li>Conducting patient in-services for products.</li><li>Conducting required training for new and existing investigative centers.</li><li>Conducting training of LivaNova employees.</li><li>Develops, implements, and manages product and system training for all commercial personnel including new hire training, systems training, product launch and ancillary follow-up trainings.</li><li>Identifying, strategizing and implementing ongoing training needs.</li></ul><div>
Clinical and Technical Support</div><ul><li>Represents LivaNova for his/her respective field during surgeries, implants, device programming and etc.</li><li>Demonstrates expertise in all aspects of medical devices and troubleshooting techniques</li><li>Provides support and follow-ups in hospitals and clinics, as specified in study protocols or through commercialization efforts</li><li>Receives technical inquiries from customers, distributors and employees. Researches solutions to questions or problems.</li><li>Provides support as needed for surgeries, reprogramming, troubleshooting, follow-up, etc</li></ul><div></div><div>
Educational/Research Support</div><ul><li>Builds professional and technical knowledge by engaging with customers, attending scientific conferences, educational workshops, delivering presentations and training to field personnel and reviewing professional publications</li><li>Regularly educates and updates physicians/clinicians and clinic follow-up staff on new product releases of device systems and features, including both hardware and software modifications</li><li>Liaison between R&amp;D and physicians to coordinate beta testing&ndash; develop protocols and recruit centers</li><li>Facilitate submission of research for presentations; work with internal contacts and physicians to prepare scripts, slides, overheads, PowerPoint presentations</li><li>Aid physicians with technology &ndash; literature searches, engineering, LivaNova technology</li><li>Maintain open, effective communication with all LivaNova functions, including Regulatory Assurance, Quality Assurance, Compliance and Product Development, as well as with employees</li><li>Create and update instructions for use, physician and patient manuals, and other system documentation as required such as translations.</li><li>Generate literature/training materials &ndash; create tech memos, facilitate Sales and Marketing personnel with Marketing literature review</li><li>Assist sales to identify and target physicians</li><li>Travel may be extensive, up to 80%, including international trips</li></ul><div></div><div>
KNOWLEDGE, SKILLS &amp; ABILITIES</div><div>
Candidate must have:</div><ul><li>Ability to communicate effectively with health care professionals</li><li>Ability to instruct/coach others on use of products and clinical applications</li><li>Strong interpersonal skills and professional demeanor</li><li>Effective problem solving and trouble shooting skills</li><li>Excellent organizational skills</li><li>Ability to prioritize under pressure</li><li>Solid MS Office skills including PowerPoint</li><li>The ability to manage multiple tasks simultaneously</li><li>English level as of B2 or Upper Intermediate (including medical terminology) is considered a must</li></ul><div></div><div>
EDUCATION</div><div>
Bachelor's degree in health care related field. Advanced degree in health sciences or engineering preferred.</div><div>
EXPERIENCE</div><div>
Prefer prior experience of at least 3+ years as a field clinical role, technical representative, technology trainer or clinical trainer in medical device field. Must have surgical experience</div><div>
Welcome to impact. Welcome to innovation. Welcome to your new life.</div></div>

Field Clinical Specialist NM

Field Clinical Specialist - NM

Search 10000+ Quality assurance trainer jobs near you this January. New roles added regularly across leading industries. Apply today.