quality auditor

DIALDESK

Job Description:Job Title: Quality AuditorAbout DialDesk: DialDesk is a leading customer experience and contact center solutions provider, delivering seamless support and engagement services across multiple industries. We focus on performance, process excellence, and customer satisfaction.Job Summary: The Quality Auditor will be responsible for monitoring, evaluating, and improving the performance of customer service representatives. The role ensures that every customer interaction meets company standards and client expectations through quality checks, feedback, and data analysis.Key Responsibilities:*Conduct regular audits of calls, chats, and emails to assess quality and compliance with company standards. *Identify process gaps and suggest actionable improvements to enhance service quality. *Prepare daily/weekly/monthly quality reports and share insights with management and operations teams. *Provide constructive feedback to agents for performance improvement. *Ensure adherence to standard operating procedures (SOPs) and compliance requirements. *Collaborate with training teams to bridge knowledge and skill gaps. *Maintain calibration sessions with clients and internal teams to ensure consistency in evaluation. *Track and analyze quality metrics to drive continuous improvement.Required Skills and Qualifications: *Graduate in any discipline (preferably in communication, business, or related field). *0-1 years of experience in quality auditing in a BPO / contact center environment. *Strong knowledge of quality frameworks (QA parameters, RCA, calibration, etc.). *Excellent communication, analytical, and reporting skills. *Proficiency in MS Excel and reporting tools. *Good listening and problem-solving abilities.Job Type: Full-timePay: &#8377;15,000.00 - &#8377;44,008.58 per monthWork Location: In person

Quality Auditor

Technoavia Wholesalers LLC

<ul><li>Job Purpose</li></ul>To ensure product quality standards are maintained throughout the garment manufacturing process by implementing and monitoring both Quality Control (QC) and Quality Assurance (QA) processes, from raw materials to final shipment.<ul><li>Key Responsibilities</li><li>Quality Assurance</li><li>Develop, implement, and maintain quality standards, SOPs, and inspection systems.</li><li>Conduct pre-production meetings (PPM) to align teams on buyer requirements.</li><li>Approve fabric, trims, and samples before bulk production.</li><li>Ensure compliance with buyer quality manuals, AQL standards, and audit requirements.</li><li>Train QC inspectors, supervisors, and operators on defect awareness &amp; quality procedures.</li><li>Conduct internal process audits and ensure CAPA (Corrective &amp; Preventive Actions) are implemented.</li><li>Quality Control</li><li>Monitor fabric inspection, cutting, sewing, finishing, and packing quality checkpoints.</li><li>Supervise and guide QC inspectors to ensure inline and end-line checks are properly executed.</li><li>Perform inline inspections (operation-wise) and control recurring defects.</li><li>Carry out end-line inspections to confirm garment workmanship, measurements, and finishing.</li><li>Verify carton packing, assortment, and labelling accuracy before shipment.</li><li>Conduct final AQL inspections and release shipments only when quality standards are met.</li><li>Reporting &amp; Analysis</li><li>Prepare and submit daily, weekly, and monthly quality reports (defect % , rework %, audit findings).</li><li>Maintain defect classification data and track major recurring defects.</li><li>Analyse quality trends and recommend process improvements.</li><li>Report major quality issues to management and coordinate immediate corrective actions.</li><li>Cross-Functional Coordination</li><li>Work closely with production, IE, cutting, and finishing teams to resolve quality issues.</li><li>Act as a bridge between buyer QA teams/3rd-party auditors and factory management.</li><li>Support in buyer/factory audits, ensuring compliance and smooth approval.</li><li>Key Deliverables</li><li>Maintain defect levels within AQL standards.</li><li>Ensure zero shipment rejections or claims from buyers.</li><li>Achieve Right First Time (RFT) / First Pass Yield in production.</li><li>Skills &amp; Competencies:</li><li>Technical Knowledge</li><li>Garment construction &amp; sewing operations</li><li>Fabric inspection (4-point system, shade band)</li><li>AQL inspection methods &amp; buyer standards</li><li>SOPs for cutting, sewing, finishing, packing</li><li>Quality Control &amp; Assurance Skills</li><li>Defect detection &amp; classification</li><li>Measurement &amp; tolerance checking</li><li>Root cause analysis (RCA)</li><li>Corrective &amp; Preventive Action (CAPA)</li><li>Analytical &amp; Problem-Solving</li><li>Data analysis for defect trends</li><li>Process improvement mindset</li><li>Quick decision-making on quality issues</li><li>Leadership &amp; Teamwork</li><li>Leading &amp; guiding QC inspectors</li><li>Training operators on quality standards</li><li>Coordinating with production, IE, finishing</li><li>Handling buyers/3rd party auditors confidently</li><li>Reporting &amp; Documentation</li><li>Preparing daily/weekly/monthly quality reports</li><li>Using Excel/Google Sheets for data tracking</li><li>Maintaining accurate inspection records</li><li>Behavioural &amp; Soft Skills</li><li>Attention to detail</li><li>Proactive &amp; preventive approach</li><li>Strong communication &amp; interpersonal skills</li><li>Adaptability to different buyers &amp; products</li><li>Integrity &amp; accountability</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Microsoft Excel: 2 years (Preferred)</li><li>Quality Control: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>Driving license (Preferred)</li></ul>

Technoavia Wholesellers LLC

To ensure product quality standards are maintained throughout the garment manufacturing process by implementing and monitoring both Quality Control (QC) and Quality Assurance (QA) processes, from raw materials to final shipment.Job Types: Full-time, PermanentPay: From AED4,000.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>QC: 3 years (Preferred)</li><li>Garment construction &amp; sewing operations, Fabric inspection: 3 years (Preferred)</li><li>AQL inspection methods &amp; buyer standards : 3 years (Preferred)</li><li>SOPs for cutting, sewing, finishing, packing : 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>Driving License (Preferred)</li></ul>

cheap flying Fares

Job Title: Quality Analyst / Quality Auditor &ndash; Travel ProcessCompany: Cheap Flying Fares Location: Mohali, Sector 75 Employment Type: Full-Time Shifts: Rotational (24&times;7 Operations) with Rotational Week OffsAbout the CompanyCheap Flying Fares is a leading travel solutions provider based in Mohali, Sector 75, offering affordable flight fares and world-class travel support services. With a strong focus on delivering value and customer satisfaction, we operate 24&times;7 to assist travelers across the globe.Our team of professionals ensures every customer interaction reflects our commitment to excellence, reliability, and transparency.Job SummaryWe are seeking a detail-oriented and experienced Quality Analyst / Quality Auditor to join our Customer Support division. The ideal candidate will have a minimum of 1 years of experience in quality monitoring, auditing, and process improvement&mdash;preferably in a travel or BPO environment.As a Quality Analyst, you will evaluate customer interactions, identify areas for improvement, and ensure that service standards are consistently met or exceeded.Key Responsibilities<ul><li>Monitor and evaluate inbound and outbound calls, chats, and emails to ensure adherence to quality standards and processes.</li><li>Identify training needs and communicate feedback to team leaders and trainers.</li><li>Audit customer interactions for accuracy, empathy, and compliance with company guidelines.</li><li>Prepare quality reports, performance summaries, and trend analyses for management.</li><li>Collaborate with operations and training teams to drive process improvements.</li><li>Conduct regular calibration sessions to ensure consistent evaluation standards.</li><li>Recommend corrective actions and best practices to enhance service quality.</li><li>Maintain confidentiality and data integrity at all times.</li></ul>Requirements<ul><li>Minimum 1-2 years of experience as a Quality Analyst / Quality Auditor, preferably in the travel or BPO industry.</li><li>Strong knowledge of quality monitoring tools and reporting techniques.</li><li>Excellent analytical, communication, and feedback delivery skills.</li><li>Sound understanding of customer service metrics, SLAs, and KPIs.</li><li>Proficiency in MS Excel, reporting, and documentation.</li><li>Flexible to work in rotational shifts and rotational week offs.</li></ul>Perks &amp; Benefits<ul><li>Cab facility for pickup and drop.</li><li>Meal facility available on-site.</li><li>Competitive salary with performance-based incentives.</li><li>Dynamic and collaborative work culture.</li></ul>How to ApplySend your resume to hr@cheapflyingfares.com with the subject line:&ldquo;Application for Quality Analyst / Auditor &ndash; Cheap Flying Fares.&rdquo;Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Food provided</li></ul>Work Location: In person

Quality Analyst / Auditor

Trane Technologies

<div><div><div>At Trane Technologies&reg; we Challenge Possible.Our brands &ndash; including Trane&reg; and Thermo King&reg; - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what&rsquo;s possible for a sustainable world. 
 
Job Summary&#65306; Trane Technologies is seeking a dedicated and detail-oriented Quality Inspector to join our manufacturing team. The Quality Inspector will be responsible for ensuring that our industrial water chillers meet the highest standards of quality and compliance. This role involves inspecting products at various stages of the manufacturing process, identifying defects, and ensuring that all products meet company and industry standards.</div>
Key Responsibilities:<ul><li>
Safety: Adhere to all safety protocols and guidelines to maintain a safe working environment</li><li>
Inspection and Testing: Conduct thorough inspections and tests on industrial water chillers at various stages of production to ensure compliance with quality standards and specifications</li><li>
Documentation: Maintain accurate and detailed records of inspections, tests, and quality control activities. Prepare reports on findings and communicate results to relevant departments</li><li>
Defect Identification: Identify and document any defects or non-conformities in products. Work with production teams to address and resolve quality issues</li><li>
Compliance: Ensure that all products meet company, industry, and regulatory standards. Stay up to date with relevant quality standards and regulations</li><li>
Continuous Improvement: Participate in continuous improvement initiatives to enhance product quality and manufacturing processes. Provide feedback and recommendations for process improvements.</li><li>
Collaboration: Work closely with production, engineering, and quality assurance teams to ensure seamless quality control processes. Assist in training production staff on quality standards and procedures</li></ul><h1 class="jobSectionHeader">
Key Qualifications:</h1><ul><li>
Experience: Minimum of 1 years of experience in quality inspection or a related role in a manufacturing environment, preferably in the HVAC or industrial equipment industry</li><li>
Skills: Strong attention to detail, excellent problem-solving skills, and the ability to work independently. Proficiency in using inspection tools and equipment</li><li>
Knowledge: Familiarity with quality control standards and methodologies. Understanding of manufacturing processes and industrial equipment</li><li>
Communication: Effective verbal and written communication skills. Ability to work collaboratively with cross-functional teams</li><li>
Physical Requirements: Ability to stand for extended periods, lift and move heavy objects, and perform repetitive tasks</li></ul>
2025 Base Pay Range (for Colorado Residents): $21.63 &ndash; $25.28<ul><li>
Disclaimer: This &quot;range&quot; could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).</li><li>
Benefits vary by region, business alignment, union involvement and employee status. 
 
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what&rsquo;s possible for a sustainable world. 
 
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.</li></ul></div></div>

Quality Inspector/Auditor

Endeavor Health

Hourly Pay Range: $26.61 - $39.92 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Po sit i on H i gh li ghts: <ul><li>Position: Senior Coding Quality Auditor -Remote</li><li>Location: Warrenville, IL</li><li>Full Time/Part Time: Full-time</li><li>Hours: Monday-Friday 8:00am-5:00pm </li></ul> What you will do : <ul><li>Conducts Retrospective Audits to ensure compliance with internal policies and procedures and existing CMS regulations; identifies and recommends opportunities for process improvements so that productivity and quality goals can be met or exceeded and operational efficiency and financial accuracy is achieved.</li><li>Effectively communicates the audit process and results to the appropriate departments and management.</li><li>Educates leaders and staff when deficiencies in documentation and code selected are identified</li><li>Develops timelines for auditing and manages auditing according to schedule. </li><li>Reviews charge information, claim forms, and insurance correspondence to determine if coding, billing, claim follow-up, payment receipts, posting activities, and credit processing is being performed in an accurate and timely manner and is supported by documentation.</li><li>For all assigned records assures compliance with coding rules and regulations according to regulatory agencies for state Medicaid plans, Center for Medicare Services (CMS), Office of the Inspector General (OIG) and the Health Care Financing Administration (HCFA), as well as company and applicable professional standards. Remains current on ICD-10 codes, CMS documentation requirements, and State and Federal regulations.</li><li>Coordinates with Manager and Corporate Compliance Department on any compliance investigations that involve physician groups. </li><li>Participates in compliance investigations, as needed</li><li>Attends Internal and External education programs/conferences in order to support continuous improvement, career growth and development. Encourages professional membership in the American Academy of Professional Coders (AAPC) or American Health Information Management (AHIMA).</li></ul> What you will need : <ul><li>Education: High School Diploma</li><li>Skills: Strong analytical, problem solving, interpersonal, verbal/written communication, organizational and team development skills are necessary. Knowledge of Microsoft Office Suite - Proficient in PC skills including Microsoft Excel, Power Point and Word. Ability to interact with all levels of health care team professionally Ability to write correspondence proficiently and to communicate in a professional manner and effectively handles difficult situations and/or individuals objectively.</li><li>Experience: 3 years coding and auditing experience. 5 years experience working in a hospital or clinical setting</li><li>Certification: CPC or CCS-P required</li></ul> Benefits: <ul><li>Career Pathways to Promote Professional Growth and Development</li><li>Various Medical, Dental, Pet and Vision options</li><li>Tuition Reimbursement</li><li>Free Parking</li><li>Wellness Program Savings Plan</li><li>Health Savings Account Options</li><li>Retirement Options with Company Match</li><li>Paid Time Off and Holiday Pay</li><li>Community Involvement Opportunities</li></ul> Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights), Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Senior Coding Quality Auditor (Remote, must live in IL, IN or WI)

TSR Legal

Conveyancing Auditor Remote/Hybrid Non-Fee Earning RoleI'm currently working with a modern, progressive conveyancing firm thats looking to expand its Compliance and Support function with the addition of a Conveyancing Auditor. This is a fantastic opportunity for an experienced conveyancer whos looking to step away from fee-earning into a quality-focused, supportive role within a growing team click apply for full job details

Conveyancing Auditor

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