quality improvement analyst

Ceptrum

<p><b>Job Title:</b></p><p><b>Quality Improvement Analyst</b></p><p><b>Job Description:</b></p><p>We are seeking a detail-oriented and data-driven Quality Improvement Analyst to join our team. In this role, you will monitor performance indicators, analyze workflow processes, identify areas of improvement, and support the implementation of quality initiatives across the organization. You will collaborate with cross-functional teams to develop solutions that enhance efficiency, service delivery, and overall organizational performance. If you thrive on solving problems, improving systems, and making meaningful operational impact, we&rsquo;d love to meet you!</p><p><b>Must Haves: </b></p><p><b>* Bachelor&rsquo;s degree in healthcare administration, public health, or related field preferred. </b></p><p><b>* Prior experience in care management, quality improvement, or healthcare operations.</b></p><p><b>* Familiarity with population health tools (e.g., Azara DRVS) and electronic health records (EHR).</b></p><p><b>* You must have ECW knowledge at least 2 to 3 years.</b></p><p>Why You&rsquo;ll Love Working with Us</p><p>In-House Celebrations</p><p>We celebrate every team member! Enjoy fun in-house birthday celebrations, team moments, and small surprises that make your day special.</p><p>Work-Life Balance Matters</p><p>Weekends Off &ndash; Reset, recharge, and enjoy your personal time . A positive environment that values work-life harmony.</p><p>Paid Leave &amp; Support Paid Sick Leave &ndash; Your health comes first.</p><p>Take the time you need without worry. Generous leave policies that support your well-being.</p><p>Rewards &amp; Recognition</p><p>Biannual Bonuses based on performance and company growth. Recognition programs that appreciate your hard work and dedication.</p><p>Career Growth Opportunities Continuous learning and development programs</p><p>A supportive team that encourages professional progress and innovation.</p><p>Inclusive &amp; Collaborative Culture Friendly, supportive coworkers.</p><p>An environment where your ideas are heard, and your contributions truly matter.</p><p>Budget: 120,000 - 130,000 PKR</p><p>Timings: 07:00 PM - 04:00 AM</p><p>Job Type: Full-time</p><p>Pay: Rs120,000.00 - Rs140,000.00 per month</p><p>Work Location: In person</p>

Quality Improvement Analyst

Dhara Consulting Group

<p></p><div><div><div><div>Posted today</div></div><p></p><div><div>
Secret</div></div><p></p><div><div>
Unspecified</div></div><p></p><div><div>
Unspecified</div></div><p></p><div><div>
IT - QA and Test</div></div><p></p><div>
Falls Church, VA<b> (ON-SITE/OFFICE)</b></div></div><p></p><div><div>
Seize your opportunity to make a personal impact as a <b>Data Quality Analyst </b>supporting the Bureau of Medicine and Surgery (BUMED), Department of the Navy. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.<br>
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At GDIT, people are our differentiator. As a Data Quality Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Data/Quality Analyst joining our team and utilizing their data analytic experience to analyze patient safety data and develop reports and trends that will help ensure readiness and operational quality and safety for the Fleet and Marines.<br>
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<b>HOW YOU WILL MAKE AN IMPACT:</b><br>
<ul><li>
Provide overall, multifaceted support to the Navy Medicine's Quality Lead to include knowledge of Joint Commission standards, Infection Control and other quality measures.</li><li>
Review raw and synthesized data (HEDIS, ORYX, TJC, NPIC, NSQIP, AHRQ Measures, Carepoint, KSA, Mortality data etc.) to create specialized data analysis reports as it affects readiness and operational quality and safety for the Fleet and Marines, with an emphasis on trending and benchmark performance evaluation.</li><li>
Assist with increasing awareness of regulatory and joint commission compliance requirements for healthcare quality and safety in our operational settings.</li><li>
Develop and update Excel databases and dashboards; perform ad hoc pivot table queries.</li><li>
Track and trend data from multiple sources as needed.</li><li>
Perform data gap analyses and provide recommendations for designated projects.</li><li>
Analyze documents, measures and data slides for quarterly Navy Medicine Strategic Goal Updates.</li><li>
Analyze administrative data to develop methodologies and approaches for analytic activities such as clinical improvement chart audits and coding performance assessments. Understanding of the data definitions and how the data is calculated and the impact of changes in thresholds or definition changes on the data trends.</li><li>
Analyze date in the following databases: Patient Safety Reporting (PSR) System, The American College of Surgeons: National Surgical Quality Improvement Project, Population Health Portal (PHP) and PHP-Patient Safety Indicator, The Joint Commission ( TJC survey and Joint commission resources- Tracers amp module), team training resources and other DoD/Navy databases.</li><li>
Create and edit PowerPoint presentations- forms creation as needed</li><li>
Attend and support regularly scheduled meetings and conference calls, to include the DHA Clinical Measures Working Group, TIG, NSQIP, PSIC, and the Clinical Communities Calls. Summarize key findings and recommendations from the meetings.</li><li>
Participate in meetings on quality and safety topics and relevant BUMED meetings as needed.</li><li>
Maintain and update MilSuite sites for quality data storage.</li><li>
Effectively communicate and interface with BUMED Leadership and Operational leadership as needed.</li><li>
Participates in special projects as required.</li></ul><br>
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WHAT YOU'LL NEED TO SUCCEED:</b>
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<ul><li><b>Education</b>: Bachelor's Degree in a healthcare related field</li><li><b>
Required Experience</b>: 2+ years of related work experience</li><li><b>
Required Technical Skills</b>: Experience with large data software systems such as Tableau or Power BI; Exhibit data trend analysis knowledge and experience; Knowledge and understanding of medical terminology; be able to develop presentations, reports and dashboards</li><li><b>
Security Clearance Level</b>: NACLC (T3) or Secret Clearance`</li><li><b>
Required Skills and Abilities</b>: Excellent verbal and written communication skills.</li><li><b>
Preferred Experience</b>: 5 years related work experience; Experience working in a healthcare setting</li><li><b>
Location</b>: On-site 100% at Falls Church, VA location; no travel required</li><li><b>
US Citizenship Required</b></li></ul><br>
<b>
GDIT IS YOUR PLACE</b>:<br>
<ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul><br>
#GDITFedHealthJobs
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#GDITHealthSystems<br>
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#MilitaryHealthGDITJobs
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#GDITpriorty<br>
<br>
<b>Work Requirements</b></div><div><div><b>
GROUP ID:</b> 90979310</div></div><div><div><div><div><div><b>
R</b></div></div></div><div></div><p><b>
Recruiter</b></p></div><p></p><div><p><b>
APPLY NOW</b></p></div></div></div></div><div></div>

Quality Analyst (Healthcare)

Accenture

<p><b>Skill required:</b> Marketing Operations - Quality Management<br>
<b>Designation:</b> Quality Auditing Analyst<br>
<b>Qualifications:</b>Any Graduation
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<b>Years of Experience:</b>3 to 5 years
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<b>About Accenture</b><br>
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
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<b>What would you do?</b> Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services &amp; Customer Engagement and Media Growth Services. In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results. Act of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.<br>
<b>What are we looking for?</b> At least 1-2 year of experience in Testing Methodologies (White box, black box, Manual) The QA Analyst is the person responsible the creation of test cases, test plans for the different projects and all QA document request &bull;Good to have Skills? Certifications &ndash; ISTQB, Digital Marketing &bull;&quot;Expert in functional testing and has experience in testing digital products, including some or not all of: Mobile web applications, responsive websites Experience in testing multiple operating system platforms (Macintosh, Windows, iOS, Android). Agile testing, bug testing, software testing&quot; At least 1-3 year of experience in Testing Methodologies (White box, black box, Manual) Experienced in Quality Practices and Processes Experience in Digital Marketing Channels Knowledge and experience in technical aspects of software solution being tested Creation and execution of test plans Business process understanding Flexible working in shifts Clear communicator (written and verbal)
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<b>Roles and Responsibilities:</b> &bull;In this role you are required to do analysis and solving of lower-complexity problems &bull; Your day to day interaction is with peers within Accenture before updating supervisors &bull; In this role you may have limited exposure with clients and/or Accenture management &bull; You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments &bull; The decisions you make impact your own work and may impact the work of others &bull; You will be an individual contributor as a part of a team, with a focused scope of work &bull; Please note that this role may require you to work in rotational shifts</p>
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Any Graduation

Quality Auditing Analyst

COMMUNITY BEHAVIORAL HEALTH

<div><p>The Sr. Evaluation Analyst will support CBH performance evaluation activities by producing both routine and ad hoc data analyses and reports associated with CBH&rsquo;s quality initiatives defined by OMHSAS, including Performance Improvement Plan (PIP) and Program Evaluation Performance (PEP) efforts as well as National Committee for Quality Assurance (NCQA) and other Quality Management initiatives. The Sr. Evaluation Analyst will provide critical analyses and interpretation of data and will present executive summary reports of these analyses to CBH senior leadership and contribute to the narrative of CBH&rsquo;s State reporting requirements. This position reports to the Supervisor of Data Analytics in CBH&rsquo;s Data Analytics department, under the Operations division, with the majority of the incumbent&rsquo;s work supporting the evaluation and reporting needs of CBH&rsquo;s Quality Management Performance Evaluation department.</p><p></p><div><p>
In addition to producing routine and ad hoc analyses, this role is responsible for shaping evaluation questions, applying appropriate methodologies, and translating complex data into actionable insights that inform executive decision-making, quality improvement, and equitable outcomes for CBH members.</p><p>
The Senior Evaluation Analyst provides critical interpretation of analytic findings, develops executive-level summary reports, and contributes to the narrative of CBH&rsquo;s state and accreditation reporting requirements. This position reports to the Supervisor of Data Analytics within the Data Analytics Department (Operations Division), with the majority of work supporting the evaluation and reporting needs of CBH&rsquo;s Quality Management Performance Evaluation team.</p><p><b>
Essential Functions:</b></p><ul><li>
Collaborate with stakeholders to define evaluation questions, analytic approaches, and success metrics</li><li>
Manage multiple high priority evaluation projects.</li><li>
Develop technical specifications and analytic datasets to support evaluation and quality measurement activities</li><li>
Analyze and synthesize claims data to examine existing and potential trends in quality performance metrics for performance evaluation activities.</li><li>
Use accepted methodologies for evaluation analytics to provide data-informed recommendations for CBH and DBHIDS leadership.</li><li>
Apply accepted evaluation, statistical, and analytic<b> </b>methodologies to produce rigorous, defensible findings</li><li>
Translate analytic results into clear, actionable recommendations for CBH and DBHIDS leadership</li><li>
Develop and present executive-level summaries, dashboards, and presentations to senior leadership and committees</li><li>
Participate in cross-departmental workgroups as an analytic subject-matter expert</li><li>
Incorporate health equity, population health, and disparity considerations into analyses where appropriate</li><li>
Provide informal guidance and analytic consultation to peers and junior staff, reflecting senior individual contributor responsibilities.</li></ul><p>
Position Requirements:</p><ul><li>
Education: Bachelor&rsquo;s degree required in social sciences, public health, health informatics; Master&rsquo;s Degree preferred</li><li>
Relevant Work Experience: At least three (3) years experience in data and statistical analysis, program evaluation, and methodology</li></ul><p>
Skills:</p><ul><li>
Preferred for this role: an understanding of national quality metrics (i.e.: HEDIS) and HealthChoices reporting requirements</li><li>
Required for this role: proficient in data and statistical analytic tools (i.e.: R, SPSS, Python)</li><li>
Familiarity with geospatial software and analysis (i.e.: ArcGIS) and data visualization platforms (Power BI)</li><li>
Familiarity with Data Warehouse or Relational Database and SQL is strongly preferred</li><li>
Ability to translate business requirements into technical and analytical requirements</li><li>
Excellent verbal and written communication skills</li><li>
Proficient in Microsoft Office suite of products, particularly Excel and PowerPoint</li><li>
Healthcare / health insurance experience in behavioral health/social science is required</li></ul><p>
Core Expectations:</p><p>
CBH will hold each employee accountable to the following expectations which align with our mission, vision, and corporate code of conduct.</p><ul><li>
Perform key responsibilities as detailed in this job description in a dependable, responsible, and professional manner</li><li>
Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately service the needs of stakeholders and their families</li><li>
Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost-effective manner</li><li>
Promote and manage diversity and acceptance within CBH and with all stakeholders by honoring and respecting their individuality, dignity and rights</li><li>
Proactively identify opportunities for analytic, process, and performance improvement and develop solutions that enhance organizational effectiveness</li><li>
Actively participate in required meetings and complete all mandatory trainings</li><li>
Maintain high levels of advocacy and confidentiality to ensure the success of CBH and our mission</li></ul><p><b>
Philadelphia Residency Requirement:</b></p><ul><li>
The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.</li></ul><p><b>
U.S. Authorization Requirement:</b></p><ul><li>
CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.</li></ul><p><b>
Equal Employment Opportunity:
</b></p><ul><li>We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.</li></ul><p><b>
Requesting An Accommodation:</b></p><ul><li>
CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.</li><li>
If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov</li></ul></div></div><p></p>

Sr. Evaluation Analyst

MiraMed Global Services

<div><div><b>Required qualifications:
</b></div><div>5+ years&rsquo; experience auditing Inpatient &amp; Outpatient records</div>
<div>Inpatient MUST be CCS</div>
<div>Outpatient MUST have CCS, CPC or CPC-H</div>
<div></div><div><b>Preferred qualifications:</b></div>
<div>System experience with EPIC / Meditech / Cerner / Power Chart / Quantum / 3M / TruCode / Paragon / HPF etc&hellip;</div>
<div>This position requires an excellent understanding of anatomy, physiology, medical terminology and disease processes. Possess PC skills in keyboarding and applications, audit and/or training experience preferred.</div><br>
<div></div>
<div></div><div><b>Description:
</b></div><div>The Quality Review Analyst ensures that coding specialists are well-trained and up-to-date on rapidly changing regulatory requirements affecting coding compliance and reimbursement issues. The analyst ensures coding data integrity, accuracy and timeliness of completed records. The analyst must maintain an up-to-date knowledge of all coding rules and guidelines and serves as a liaison coding operations. The analyst is responsible for ongoing and continuous monitoring of the quality of all coded data, performing focused audits on all coders as needed and ensuring that the minimum client required accuracy rate is maintained. Essential Functions and Responsibilities:</div>
<div></div><ul><li>Audits each coder&rsquo;s work ensuring accuracy and compliance</li>
<li>Ensures compliance with all regulatory coding standards</li>
<li>Ensures timely submission of all coded accounts</li>
<li>Researches outstanding accounts and works to ensure completion</li>
<li>Trains and orients new coders to the team as needed</li>
<li>Review and maintain results, document trends and interpret performance data to recommend, develop and deliver education and training programs for coding staff</li>
<li>Educates coders on LCD/NCDs, CDI and other regulatory guidelines</li>
<li>Communicate verbally and in written form regarding the quality of work performed by individual coders</li>
<li>Demonstrate excellent customer service, expert coding knowledge, professionalism, effective decision-making, problem solving skills, adaptability, teamwork and mutual respect</li>
<li>All other duties, as assigned</li></ul></div>

Quality Review Analyst

Skyworks Solutions

<div><p>If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high-performance analog semiconductors whose solutions are powering the wireless networking revolution. Through our broad technology expertise and one of the most extensive product portfolios in the industry, we are Connecting Everyone and Everything, All the Time.</p><p></p><p><br>
At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management, and the freedom to make meaningful contributions in a setting that encourages creative thinking. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together are changing the way the world communicates.</p><p>
Requisition ID: 76075</p><div><div><div><h2 class="jobSectionHeader"><b>
Description</b></h2></div><div><p>
Are you looking to transition from theory to a tangible hands-on Winter/Spring Co-Op (Jan - June)? Look no further and join Skyworks internship program.</p><p>
We are looking for self-motivated individuals, with a desire to learn. In this position we&rsquo;ll have a mentor to guide you and provide the foundational knowledge needed to shift from a classroom environment to employment.</p><p><b>
Benefits:</b> Flexible working hours, exposure to multiple groups in the organization such as but not limited to quality, engineering, management, etc.</p><p>
In this internship you will be responsible to create, expand, and optimize our Power BI reports and support Salesforce application. The ideal candidate should have data processing knowledge with an ability to understand organization&rsquo;s interactions. The Data Analyst Intern shall support our quality group by building data analytics, report generation and visualization apps. The right candidate shall exhibit skills of re-designing our SharePoint web applications.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2></div><div><ul><li>
Ensure the continued integrity and compliance of the Quality Management System (QMS) by rigorously evaluating and managing system modifications.</li><li>
Conduct comprehensive analyses of large-scale datasets generated across multiple QMS platforms to derive actionable insights.</li><li>
Develop and implement structured data summaries, risk assessments, and visual representations to facilitate informed decision-making by quality approvers.</li><li>
Design and maintain analytical tools capable of extracting and processing data from various formats&mdash;including Excel, CSV, text files, and databases&mdash;to produce statistical evaluations, detailed reports, and visual dashboards.</li><li>
Establish robust processes and systems for monitoring quality performance, ensuring the accuracy, reliability, and accessibility of data in support of QMS maintenance and continuous improvement.</li><li>
Perform systematic testing and validation of all changes applied to QMS applications to confirm operational effectiveness and regulatory compliance.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Experience and Skills</b></h2></div><div><ul><li>
Strong analytical skills, especially with unstructured and disconnected datasets.</li><li>
Proven ability to build and manage data transformation processes, including metadata, dependencies, and workload orchestration.</li><li>
Experience designing, building, and maintaining user-friendly web pages using HTML, CSS, and jQuery.</li><li>
Hands-on experience with scripting languages such as Python, R, and jQuery for building intuitive user interfaces.</li><li>
Proficiency in relational SQL.</li><li>
Familiarity with Python libraries including pandas, scipy, numpy, and PySimpleGUI.</li><li>
Skilled in creating interactive dashboards using Power BI and publishing them via Microsoft Teams.</li><li>
Solid knowledge of Salesforce administration, including report and dashboard creation.</li><li>
Excellent problem-solving and troubleshooting abilities.</li><li>
Excellent communication skills and attention to details in documentation.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2></div><div><p>
Pursuing Graduate degree in Computer Science, Industrial Engineering, Information Systems, or another equivalent field</p><p></p><p><br>
#LI-JR1</p></div></div></div><p>
The typical pay range for an Engineering intern across the U.S. is currently USD $26.00 - $47.50 per hour and for a Non-Engineering intern across the U.S. is currently USD $22.50 - $42.00 per hour. Starting pay will depend on level of education, the ultimate job duties and requirements, and work location. Skyworks has different pay ranges for different work locations in the U.S.</p><p></p><p><br>
Skyworks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Skyworks strives to create an accessible workplace; if you need an accommodation due to a disability, please contact us at accommodations@skyworksinc.com.</p></div>

Quality Management Systems Data Analyst Co-Op

eClerx

<div><p><b>Job Title </b>: Quality Senior Analyst - Chat/Voice Process
</p><p><b>Job Summary </b>: We are seeking a skilled and detail-oriented BPO Quality Senior Analyst for our Chat/Voice Process to ensure the highest standards of customer service and operational excellence. As a Quality Senior Analyst, you will be responsible for monitoring and assessing the quality of Chat/Voice interactions between our customer service representatives and customers. Your primary focus will be to analyze Chat/Voice transcripts, provide feedback, and identify areas for improvement to enhance customer satisfaction and achieve key performance indicators.
</p><p>Responsibilities:
</p><div><ul><li>Monitor and evaluate Chat/Voice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines.
</li></ul><ul><li>Analyze Chat/Voice transcripts for accuracy, completeness, and compliance with established protocols and procedures.
</li></ul><ul><li>Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards.
</li></ul><ul><li>Provide constructive and timely feedback to customer service representatives on their Chat/Voice interactions, highlighting areas of strength and areas needing improvement.
</li></ul><ul><li>Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations.
</li></ul><ul><li>Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives.
</li></ul><ul><li>Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review.
</li></ul><ul><li>Participate in calibration sessions with other quality Senior analysts to ensure consistent evaluation and scoring of Chat/Voice interactions.
</li></ul><ul><li>Stay updated with industry best practices and trends in customer service and Chat/Voice processes to continuously improve the quality evaluation process.
</li></ul><ul><li>Collaborate with team leads and operations managers to implement quality improvement initiatives and achieve performance targets.
</li></ul></div><p>Requirements:
</p><div><ul><li>Bachelor's degree in any discipline or equivalent work experience in a customer service or BPO environment.
</li></ul><ul><li>Proven experience as a Quality Senior Analyst in a BPO setting, preferably with experience in Chat/Voice process evaluation.
</li></ul><ul><li>Excellent verbal and written communication skills with a keen eye for detail.
</li></ul><ul><li>Strong analytical and problem-solving abilities to assess Chat/Voice interactions and identify areas for improvement.
</li></ul><ul><li>Familiarity with quality monitoring tools and Chat/Voice platforms.
</li></ul><ul><li>Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively.
</li></ul><ul><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience generating reports.
</li></ul><ul><li>Knowledge of customer service principles and practices.
</li></ul><ul><li>Strong coaching and mentoring skills to provide feedback and guidance to customer service representatives.
</li></ul><ul><li>Flexibility to adapt to changing business needs and work in shifts, if required.
</li></ul><ul><li>The Quality Senior Analyst plays a crucial role in maintaining the highest standards of customer service and ensuring operational excellence in the Chat/Voice process. If you have a passion for quality, excellent analytical skills, and a desire to drive continuous improvement, we encourage you to apply for this position.</li></ul></div></div>

Senior Analyst

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