quality improvement analyst

NeighborHealth

<div><div>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.</div><div>
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly &mdash; every role at NeighborHealth is vital. Together, we&rsquo;re advancing medicine and delivering the best care experience for our patients and community!</div><div><div><div>
Interested in this position? Apply online and create a personal candidate account!</div></div></div>
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Quality
All Locations:
10 Gove Street &ndash; Taylor Building, 151 Orleans Street, 20 Maverick Square &ndash; Cradock Building, 300 Ocean Avenue &ndash; Revere, 79 Paris Street
Position Summary:
NeighborHealth is seeking an experienced Quality analyst. This role is ideal for a professional with deep expertise in data management, EMR (Epic) reporting, dashboard build and management, data analysis, and Quality/Process improvement, with an ability to work collaboratively in cross-functional teams and translate data into actionable steps.
The Quality Analyst plays a key role in advancing the health center&rsquo;s strategic projects on quality, population health, and performance improvement. This position is responsible for collecting, validating, analyzing, and reporting clinical and operational data to support organizational priorities. Working closely with senior leadership, the analyst produces dashboards, supports UDS and regulatory reporting, and provides actionable insights that drive improvements in patient outcomes and overall performance.
The successful candidate will be able to perform the following responsibilities:
Quality Measurement &amp; Reporting<ul><li>
Develop, maintain, and analyze quality performance reports including UDS, HEDIS, PCMH, CMS, and internal quality measures.</li><li>
Extract, validate, and manage data from Epic using Reporting Workbench and other internal reporting tools.</li></ul>
What You&rsquo;ll Bring<ul><li>
Bachelor&rsquo;s degree in Public Health, Healthcare Administration, Data Analytics, or related field.</li><li>
1&ndash;3 years of experience in healthcare quality, data analysis, or population health.</li><li>
Strong proficiency in Microsoft Excel.</li><li>
Experience with data visualization (charts, graphs, dashboards).</li><li>
Familiarity with quality improvement methodologies.</li><li>
Knowledge of SQL.</li><li>
Experience with Epic Reporting Workbench, Slicer Dicer, or other Epic reporting tools.</li><li>
Understanding of UDS, HEDIS, PCMH, and other clinical quality metrics.</li></ul>
Preferred<ul><li>
Epic Cogito certification.</li><li>
Experience working in an FQHC or community health center environment.</li><li>
Additional experience with other reporting/analytics tools.</li><li>
Demonstrated background supporting population health and value based care initiatives.</li></ul><ul><li>
Produce monthly and quarterly dashboards aligned with organizational quality priorities.</li><li>
Track performance against quality goals and communicate updates to leadership and operational teams.</li></ul>
Data Analysis &amp; Visualization<ul><li>
Clean, organize, and analyze large datasets using Microsoft Excel and other tools.</li><li>
Create clear, compelling charts and visualizations to support data-driven decision making.</li><li>
Identify patterns and trends; collaborate with teams to design actionable and measurable improvements.</li></ul>
Quality Improvement Support<ul><li>
Participate in quality initiatives using PDSA cycles, root cause analysis, workflow mapping, and related methodologies.</li><li>
Support clinical and operational teams with data validation and monitoring intervention outcomes.</li><li>
Assist in documentation and reporting for PCMH and accreditation requirements.</li></ul>
Operational &amp; Clinical Support<ul><li>
Support population health activities including panel management, care gap reporting, and related analytics.</li><li>
Provide routine and ad‑hoc data analysis for clinical and administrative teams.</li><li>
Conduct ongoing audits and validation to maintain high standards of data integrity.</li></ul>
Other Duties:
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO &amp; Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement: 
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or &ldquo;apps.&rdquo; Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.</div>

Analyst, Quality

Alliance Health Plan

<div>The NCQA Quality &amp; Accreditation Analyst serves as the project management lead and subject matter expert for assigned NCQA standard areas and manages the assessment of related business functions for corresponding departments within the scope of NCQA standards (e.g. Provider and Member Services, Utilization Management, Population Health, Care Management, Provider Network, Member and Provider Communications, Delegation Oversight) to support high-quality performance and ensure successful NCQA Accreditation process. Additionally, this role supports the Continuous Quality Improvement Committee.

This position is fulltime remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings at the Home office (Morrisville, NC) may be required.

Responsibilities &amp; Duties

Implement and Monitor Accreditation Workplan
<ul>
<li>Project lead for assigned NCQA standard categories to achieve and maintain Health Plan Accreditation with LTSS distinction and any additional accreditations Alliance Health pursues</li>
<li>Identify gaps and risks and provide regular status reports from NCQA tracker to leadership</li>
<li>Serve as lead for NCQA Accreditation reviews for assigned standard categories by gathering all necessary documents and information from business areas, managing timely document submissions to NCQA, facilitating NCQA requests for additional information, and coordinating onsite review activities</li>
<li>Review and update policies and procedures, reports, materials, and files for completeness, accuracy, and compliance with NCQA Standards</li>
<li>Maintain ongoing collection and tagging relevant policies/procedures, reports, materials, and files as appropriate</li>
<li>Participate in Delegation Oversight and audits as appropriate</li>
</ul>
Drive Organizational Accreditation Efforts
<ul>
<li>Provide technical support and education to staff regarding NCQA Health Plan Accreditation and LTSS Distinction Standards and supporting documentation</li>
<li>Assess business area functions against current and upcoming NCQA standards and identify potential performance gaps and associated risks and update NCQA tracker upon release of new/updated standards</li>
<li>Serve as the accreditation subject matter expert within organizational wide, cross-functional, and multi-disciplinary teams to bring each business area to a state of readiness</li>
<li>Identify and facilitate business area process improvements via means such as policies, workflows, and processes; follow-up to ensure improved outcomes</li>
<li>Coordinate and collaborate with cross-departmental teams to identify and implement organization-wide strategic initiatives that support quality performance</li>
<li>Communicate reporting due dates and reminders to business leads and leadership as appropriate</li>
<li>Maintain clear status updates regarding NCQA Readiness on NCQA Tracker, communicating risks as appropriate</li>
<li>Lead the compliance review for non-clinical standards</li>
<li>Partner with other departments to align documentation, policies, and practices with NCQA standards</li>
<li>Conduct standards reviews, present findings to departments and leadership</li>
<li>Develop and communicate compliance recommendations</li>
</ul>
Support Continuous Quality Improvement Committee
<ul>
<li>Review and maintain documentation, agendas, minutes, follow up items</li>
<li>Ensure documentation meets NCQA compliance</li>
<li>Track and remeasure impact of interventions with business leads</li>
<li>Conduct orientation with new Committee members</li>
</ul>
Minimum Requirements

Education &amp; Experience

Required:

Bachelor&rsquo;s degree in healthcare, human services, public health administration, nursing, business, or related field and five (5) years of managed care with knowledge and practical experience health care quality or NCQA Health Plan accreditation processes and requirements.

Preferred:

Experience with NCQA Accreditation standards.

Knowledge of regulatory reporting, compliance requirements, and auditing procedures.

Project management.

Knowledge, Skills, &amp; Abilities
<ul>
<li>Knowledge of NCQA accreditation processes and standards</li>
<li>Knowledge and understanding of federal and state regulations</li>
<li>Project Management</li>
<li>Excellent communication skills (written and verbal).</li>
<li>Interpersonal skills which are effective, respectful, and sensitive to a diverse and multicultural population of children, families, and co-workers,</li>
<li>Problem-solving, mediation, and conflict resolution skills</li>
<li>Teamwork and collaboration skills</li>
<li>Microsoft Project, Excel, Word (Edits and Tracking), and PowerPoint skills</li>
<li>Facilitation skills</li>
</ul>
Salary Range

$77,868 - $99,282/Annually

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.

An excellent fringe benefit package accompanies the salary, which includes:
<ul>
<li>Medical, Dental, Vision, Life, Long Term Disability</li>
<li>Generous retirement savings plan</li>
<li>Flexible work schedules including hybrid/remote options</li>
<li>Paid time off including vacation, sick leave, holiday, management leave</li>
<li>Dress flexibility</li></ul></div>

NCQA Quality & Accreditation Analyst (Full-Time Remote, North Carolina Based)

Kikuichi Tokyo LLC

Job Opportunity: Quality AnalystLocation: Seeb, Oman Company: Kikuichi Tokyo LLCAbout UsKikuichi Tokyo LLC is a precision-focused company based in Seeb, specializing in high-quality craftsmanship, manufacturing, and innovative product solutions. We are committed to excellence, consistency, and customer satisfaction. As we expand, we are seeking a detail-oriented Quality Analyst to join our team and ensure our products meet the highest standards of quality and reliability.Role OverviewThe Quality Analyst will be responsible for monitoring, testing, and evaluating product quality, ensuring compliance with company standards and regulatory requirements. This role requires strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to drive continuous improvement.Key Responsibilities<ul><li>Conduct quality inspections, audits, and product testing.</li><li>Analyze data to identify trends, defects, and areas for improvement.</li><li>Develop and maintain quality assurance processes and documentation.</li><li>Collaborate with production and engineering teams to resolve quality issues.</li><li>Ensure compliance with Omani regulations and international quality standards (ISO, Six Sigma, etc.).</li><li>Prepare reports and present findings to management.</li><li>Support continuous improvement initiatives across operations.</li><li>Provide training and guidance on quality standards to team members.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Quality Management, Engineering, or related field.</li><li>2&ndash;5 years of experience in quality assurance or quality analysis.</li><li>Strong knowledge of quality control methodologies and standards.</li><li>Proficiency in data analysis tools and reporting software.</li><li>Excellent problem-solving and communication skills.</li><li>Attention to detail and ability to work independently.</li><li>Familiarity with Omani regulatory requirements is a plus.</li></ul>Why Join Us?<ul><li>Be part of a company known for precision and excellence.</li><li>Play a key role in maintaining Kikuichi Tokyo LLC&rsquo;s reputation for quality.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and career advancement.</li><li>Supportive, innovation-driven, and quality-focused work culture.</li></ul>Pay: Up to RO2,400.000 per monthWork Location: In person

Quality Analyst

Physicians Revenue Group

Position: QA Analyst (Medical Billing &ndash; Fresher) Location: Lahore (Township) Shift: Night Shift Experience: Fresh GraduatesJob Summary: We are looking for a detail-oriented QA Analyst (Fresher) to join our medical billing team. The ideal candidate will be responsible for reviewing processes, ensuring accuracy, and maintaining quality standards across billing operations.Key Responsibilities:<ul><li>Review medical billing processes for accuracy and compliance</li><li>Perform quality checks on claims, charges, and documentation</li><li>Identify errors and report discrepancies</li><li>Ensure adherence to billing guidelines and company policies</li><li>Maintain records of QA findings and prepare reports</li><li>Coordinate with billing and operations teams for corrections</li><li>Support continuous improvement in quality standards</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (Analytics / Accounting / Healthcare preferred)</li><li>Strong attention to detail and analytical skills</li><li>Good communication skills</li><li>Basic knowledge of medical billing (preferred but not mandatory)</li><li>Willingness to work night shifts</li></ul>What We Offer:<ul><li>Training &amp; learning opportunity for fresh graduates</li><li>Growth in the medical billing domain</li><li>Professional work environment</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Would you be available to work from 6:00 PM to 3:00 AM?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

QA Analyst (Medical Billing – Fresher)

Anderson Immigration

Job Title: Lead Management RepresentativePosition Summary: The Lead Management Representative is an essential part of our client engagement team, responsible for managing inbound messages in both English and Spanish through Facebook and WhatsApp. This role focuses on filtering and qualifying leads, scheduling appointments with our Case Analyst team, and ensuring our calendars are consistently filled with quality prospects.Key Responsibilities:<ul><li>Monitor and respond to incoming messages on Facebook and WhatsApp in both English and Spanish, providing timely and professional communication.</li><li>Filter and qualify leads to schedule appointments only with serious and high-potential clients.</li><li>Fill calendars with strong leads and diligently filter out low-quality inquiries.</li><li>Coordinate closely with the Case Analyst team to ensure a smooth handoff of appointment details.</li><li>Monitor and report on conversion rates, providing feedback and suggestions for improvement.</li><li>Check and monitor Google Reviews during downtime; flag concerns and share positive reviews as appropriate.</li><li>Maintain accurate records of lead information and appointment details in the CRM or designated tracking system.</li><li>Consistently strive to keep Case Analyst calendars full with viable appointments.</li></ul>Requirements:<ul><li>Must be bilingual in English and Spanish (written and spoken).</li><li>Strong written communication skills with a professional tone in both languages.</li><li>Previous experience in lead management, customer service, or online messaging is preferred.</li><li>Highly organized, self-motivated, and detail-oriented.</li><li>Familiarity with Facebook Messenger, WhatsApp, and CRM software is a plus.</li></ul>Compensation: Starting pay is $11.00 per hour, with the potential for pay increase in a year based on work output and performance.Job Types: Full-time, Part-timePay: From $11.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: Hybrid remote in El Paso, TX 79901

Bilingual Lead Management Representative

Accenture

The Threat Management Senior Analyst supports daily Solution Operation and Management of client Threat Management platforms including Anomali ThreatStream, Anomali Match,Tenable VA, and FortiSOAR. The role handles alerts and incidents generated from these tools as part of Incident and Problem Management, performs initial analysis and investigation, supports health checks, patching activities, and contributes to Service Quality Improvement and Continuous Value Addition within agreed service levels.
 
.

Threat Management Senior Analyst

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
The Business Analyst supports, coordinates and facilitates implementation of new and improved structures, processes and activities. Working closely with AMET Fulfillment Center (FC) teams and stakeholders from all departments at all levels of management within the network. The FC analyst will develop dashboards and metrics decks with tangible feedback and actions. You report directly to the Regional FC ACES Manager. You will take ownership of all process rate tracking, benchmarking analysis to Best At Amazon, gap analysis to OP budgets, initiative effectiveness, A3 updates and support weekly and monthly report writing, providing clarity during periods of ambiguity to enable data driven decision making, for the AMET region. The role will have scope to own FC ACES and analytics, leading the analyst team to best in class performance. 
 
Key job responsibilities 
Support Fulfillment Centre (FC) improvement plan to focus on best customer experience at the lowest cost 
Take ownership of all FC process tracking across the AMET region for FC and ICQA analytics. 
Support culture of continuous improvement and lean thinking, with data. 
Track effectiveness of Kaizen activities, maintaining and updating A3's 
Support the Fulfillment Centre implementation Agenda 
Standardize processes to Amazon and ECCF benchmark standards 
Liaise between FC and AMET/ECCF to drive leverage of cross-FC process excellence 
Maintain strong relationships with AMET/ECCF Process Owners, FC Process Engineer and finance teams.<h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree</li><li>1+ years of Microsoft Office products and applications experience Work a flexible schedule/shift In addition to having shop-floor affinity and experience in Industrial Engineering/Business Process Engineering,/Quality, Operations or Logistics, you are an active networker with: BI sage SQL and ETL experience Python Strong analytical capabilities Excellent communication skills (written and verbal) Fluent English</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Business Analyst, ACES Central Programs

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