quality improvement coordinator

Specialized Medical Care Hospital

<p>The Quality Coordinator is responsible for supporting and coordinating hospital-wide quality management, patient safety, and accreditation initiatives in alignment with the Department of Health (DOH) &ndash; Abu Dhabi standards. The role involves monitoring Key Performance Indicators (KPIs), conducting audits, supporting compliance with regulatory requirements, and driving continuous improvement across clinical and non-clinical departments. The coordinator facilitates training, risk assessments, and improvement projects while ensuring documentation and reporting are accurate and timely. Strong communication, data analysis, and organizational skills are essential to promote a culture of quality and patient safety.</p><p>Job Type: Full-time</p>

Quality Coordinator

Houston Methodist

<div><p>At Houston Methodist, the Quality Outcomes Specialist position is responsible for assessing and facilitating clinical systems and/or processes to ensure that care delivered is safe, effective, patient-centered, timely, efficient and equitable. This position identifies outcomes variances, taking initiative for timely resolution of potential concerns, and utilizes ability to synthesize an analysis of complex systems, developing and implementing solutions to improve complex processes and goals. Other responsibilities include supporting and promoting the organization-wide clinical performance improvement/patient safety program and culture; and serving as department resource for areas of expertise, sharing knowledge, effective tools and educational materials as appropriate.</p>
<div><b>
PEOPLE ESSENTIAL FUNCTIONS</b><br>
<ul><li>
Leads facility partners to bring expert assessment and problem-solving skills to ensure reliable, safe systems of care for all patients.</li><li>
Develops and maintains positive working relationships with leadership, physicians, colleagues and peers and works collaboratively to achieve desired outcomes.</li><li>
Collaborates and effectively communicates and drives culture of safety and high-reliability initiatives; partners with leadership and clinicians to implement improvements. Increases patient safety and evidence-based practice awareness and practice among clinicians and staff through mentoring and education. Manages project and process improvement expectations to stakeholders, sponsors and others advising them on project progress, potential issues, obstacles, conflicts or challenges.</li></ul><br>
<b>
SERVICE ESSENTIAL FUNCTIONS</b><br>
<ul><li>
Serves as a key quality contact with leadership, managers and staff responsible for the execution of corrective actions initiatives/projects and compliance with customer requirements.</li><li>
Supports leadership with the development and implementation of quality improvement and patient safety process changes. Makes recommendations for unit-based process change activities. Evaluates the effectiveness of process change initiatives.</li></ul><br>
<b>
QUALITY/SAFETY ESSENTIAL FUNCTIONS</b><br>
<ul><li>
Maintains all programs to ensure compliance to accreditation standards and regulatory agency requirements. Conducts record review for performance improvement, peer review, patient safety, risk management and other projects.</li><li>
Facilitates and leads process and performance improvement teams and initiatives. Participates in and facilitates unit-based and departmental process change activities. Evaluates the effectiveness and sustainability of process change initiatives and makes changes as necessary to achieve goals.</li><li>
Tracks, analyzes, and uses data for trending and develops appropriate action plans and strategies in collaboration with clinicians and leadership. Conducts record review for performance improvement, peer review, patient safety, risk management and other projects.</li><li>
Abstracts pertinent information and enters into department databases using standardized methods and processes to maintain data integrity. Routinely performs discrepancy management activities to maintain data integrity. Presents meaningful reports and analysis with measurement description, statistical information, and benchmarking information. Creates and presents executive summaries as needed to various audiences to drive change.</li><li>
Supports improvement efforts for potential or actual quality of care/risk issues including participation/facilitation of Root Cause Analysis (RCA), Failure Modes Effects Analysis (FMEA), or event review as needed. Supports leadership and staff with the development and implementation of process changes. Summarizes events and presents findings as needed. Facilitates system's design to hardwire patient safety processes.</li><li>
Focuses on implementing and reinforcing principles that support a high-reliability organization. Contributes to the continued improvement of patient safety practices, employs evidence-based practice and researches high-reliability practices through national Patient Safety Organizations (e.g., Agency for Healthcare Research and Quality (AHRQ), National Patient Safety Foundation (NPSF), Institute for Healthcare Improvement (IHI), National Quality Forum (NQF)). Facilitates systems' design to hardwire patient safety processes.</li></ul><br>
<b>
FINANCE ESSENTIAL FUNCTIONS</b><br>
<ul><li>
Utilizes efficient and cost-effective work practices with department resource and supplies; provides recommendations to reduce expenses.</li><li>
Facilitates performance improvement projects/initiatives to improve outcomes, ultimately impacting hospital finances.</li></ul><br>
<b>
GROWTH/INNOVATION ESSENTIAL FUNCTIONS</b><ul><li>
Identifies and recommends opportunities for improvement in accordance with hospital leadership.</li><li>
Analyzes and assesses present and future needs, trends, challenges, and opportunities related to hospital processes and operations. Communicates innovative and best practices to hospital leadership and clinicians. Identifies opportunities to align policy and procedure with regulatory/accreditation requirements.</li></ul><br>
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.</div>
<div><b>EDUCATION</b><br>
<ul><li>
Bachelor's degree in nursing, allied health, healthcare administration, business administration or a clinical discipline required</li><li>
Bachelor's degree in is nursing preferred</li><li>
Master's degree preferred</li></ul><br>
<b>
WORK EXPERIENCE</b><br>
<ul><li>
Four years of experience in clinical care activities in a hospital setting</li><li>
Two years of experience in Hospital Quality Improvement, Case Management or Utilization Management role preferred</li><li>
Two years of leadership experience preferred</li></ul></div>
<b>LICENSES AND CERTIFICATIONS - REQUIRED</b><br>
<ul><li><div>
N/A</div></li></ul><br>
<b>
LICENSES AND CERTIFICATIONS - PREFERRED</b><br>
<ul><li><div>
CPHQ - Certified Professional in Healthcare Quality (NAHQ) <b>AND</b></div></li><li><div>
CPSO - Certified Patient Safety Officer (IBFCSM) <b>AND</b></div></li><li><div>
CPPS - Certified Professional in Patient Safety (IHI) <b>AND</b></div></li><li><div>
RN - Registered Nurse - Texas State Licensure - Compact Licensure - Must obtain permanent Texas license within 60 days (if establishing Texas residency)
</div></li></ul><b>KNOWLEDGE, SKILLS, AND ABILITIES</b><br>
<ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations</li><li>
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security</li><li>
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles</li><li>
Demonstrates knowledge and application of process improvement tools and techniques (statistical process control tools and team tools)</li><li>
Demonstrates knowledge of regulatory and accrediting standards as they apply to performance improvement</li><li>
Skill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and hospital leadership</li><li>
Ability to define problems, collect data, establish facts and draw valid conclusions and evidence performance improvement via measurable results</li><li>
Ability to enter and abstract data using personal computer, as well as the ability to utilize data to facilitate the improvement and change in processes</li><li>
Computer skills to include Excel, Word, and PowerPoint</li><li>
Ability to facilitate performance improvement teams, present data and promote a collaborative approach toward goal achievement</li><li>
Ability to work independently and interdependently</li><li>
Presentation skills and expertise in designing and implementing teams/educational offerings related to clinical quality</li></ul><p><b>
SUPPLEMENTAL REQUIREMENTS</b></p><p><b><br>
WORK ATTIRE</b></p><ul><li><div><br>
Uniform No</div></li><li><div>
Scrubs No</div></li><li><div>
Business professional Yes</div></li><li><div>
Other (department approved) No</div></li></ul><div><b>
ON-CALL*</b><br>
<ul><li><i>Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.</i></li></ul></div><ul><li><div><br>
On Call* No</div></li></ul><p><b>
TRAVEL**</b><br>
<i>**Travel specifications may vary by department**</i></p><ul><li><div><br>
May require travel within the Houston Metropolitan area Yes</div></li><li><div>
May require travel outside Houston Metropolitan area No</div></li></ul><p><b>
Company Profile:</b></p><p>
Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. With 358 licensed beds, Houston Methodist Willowbrook is committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women&rsquo;s services, neurology and neurosurgery, oncology, and primary and general medicine.</p><p>
Houston Methodist is an Equal Opportunity Employer.</p></div>

Quality Outcomes Specialist/RN (CPHQ preferred) - Willowbrook

KONE

<div>
 Quality Engineer ensures quality requirements for the organization. S/he identifies and drives continuous improvement projects by data analysis, inspections, and testing. Quality Specialist actively builds and spreads quality awareness within the organization by giving training and sharing best business practices. S/he supports the Quality Manager by deploying KONE&rsquo;s quality strategy, governance, and goals.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prioritize quality performance improvement based on data analysis
  </li>
  <li>
   Use continuous improvement methodologies to investigate non-conformances and determine root cause, identify corrective actions, and drive actions to closure
  </li>
  <li>
   Create and analyse large datasets from multiple platforms and analyse trends
  </li>
  <li>
   Support Quality Manager with target setting
  </li>
  <li>
   Perform in-process or product inspections and execute measures, tests, sampling methods, and other procedures to validate that requirements are met
  </li>
  <li>
   Maintain and update quality records required by the quality procedures
  </li>
  <li>
   Shares skills and knowledge with the organisation about quality methodology and tools, and ensures they understand and develop the capability to execute the learnings with established quality procedures and standards
  </li>
  <li>
   Supports the quality manager with internal and external audits
  </li>
  <li>
   Is responsible for coordinating preventive and corrective actions of Quality Improvement teams in her/his area.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Are you the one?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Engineering
  </li>
  <li>
   Minimum 5 years of experience in a similar role
  </li>
  <li>
   Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service
  </li>
  <li>
   Due to current labor regulations, this role is only open to Qatari nationals.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
  <br/>
  <br/>
 </em>
 Read more on
 <em>
  <em>
   <em>
    www.kone.com/careers
   </em>
  </em>
 </em>
</div>


Quality Engineer - Qatari National

Texas Health and Human Services Commission

<div></div><div><div><div><div><div>Date: Oct 24, 2025
</div></div></div></div><div><div><div><div>Location:
AUSTIN, TX
</div></div></div></div><div><div><div><div><p>Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.</p><br>
<p></p>
<p><b>
Functional Title:</b> Senior Policy Advisor<br>
<b>Job Title:</b> Program Specialist VII<br>
<b>Agency:</b> Health &amp; Human Services Comm<br>
<b>Department:</b> Healthcare Transformation Wvr<br>
<b>Posting Number:</b> 10596<br>
<b>Closing Date:</b> 11/07/2025<br>
<b>Posting Audience:</b> Internal and External<br>
<b>Occupational Category:</b> Community and Social Services<br>
<b>Salary Group:</b> TEXAS-B-25<br>
<b>Salary Range:</b> $5,797.66 - $9,508.25<br>
<b>Pay Frequency:</b> Monthly<br>
<b>Shift:</b> Day<br>
<b>Additional Shift:</b><br>
<b>Telework:</b><br>
<b>Travel:</b><br>
<b>Regular/Temporary:</b> Regular<br>
<b>Full Time/Part Time:</b> Full time<br>
<b>FLSA Exempt/Non-Exempt:</b> Exempt<br>
<b>Facility Location:</b><br>
<b>Job Location City:</b> AUSTIN<br>
<b>Job Location Address:</b> 701 W 51ST ST<br>
<b>Other Locations:</b><br>
<b>MOS Codes:</b> 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS</p><p><b><br>
Brief Job Description:</b></p>
<p>
The Delivery System Quality &amp; Innovation (DSQI) Unit within the Medicaid CHIP Services (MCS) Office of Quality and Program Improvement (Q&amp;PI) seeks a highly qualified candidate to fill the position of Program Specialist VII Senior Policy Advisor. The mission of DSQI is to incentivize, innovate, and educate to improve health care quality. The DSQI Unit develops and implements innovative quality improvement programs and incentives, provides education and technical assistance to increase the adoption of best practices, and evaluates the effectiveness of quality programs and interventions.</p>
<p>
The PSVII Senior Policy Advisor is selected by and directly reports to the Manager V in the DSQI Unit. This position works under minimal supervision with extensive latitude for the use of initiative and independent judgment. The Senior Policy Advisor will lead the quality measures reporting, review, and technical assistance for directed payment programs (DPPs), develop and implement project management processes, and serve as a subject matter expert on quality measures and key program requirements. The Senior Policy Advisor may author reports and briefing documents, as well as present at meetings with agency leadership and stakeholders.</p>
<p>
The ideal candidate thrives in an environment that emphasizes teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy.</p>
<p>
The DSQI team currently leads multiple high profile quality improvement initiatives that are critical to the Medicaid program in Texas, such as the quality aspects of Medicaid DPPs and provider education to improve healthcare outcomes, such as reducing unnecessary emergency department utilization.</p>
<p><b>
Essential Job Functions (EJFs):</b></p>
<p>
Oversees and evaluates quality measures for state directed payment programs and develops strategies for implementation and reporting to advance Medicaid quality goals. Leads and trains others to provide high-level technical assistance and guidance to program participants regarding quality measures. Collaborates with Q&amp;PI team members to develop innovative, evidence-based policies or programs to drive quality improvement and delivery system reforms. May serve as the lead on implementation and ongoing management of complex program initiatives. (30%)</p>
<p>
Plans and develops policies, resources, timelines, and detailed work plans for reporting and reviewing quality measures. Analyzes data and processes to make data-driven recommendations for continuous enhancement. Ensures compliance with approved program policies, procedures, quality rules, and state and federal regulations. Collaborates with DSQI team members to ensure accurate and timely reporting. (25%)</p>
<p>
Prepares and approves high quality written documents, including policies, rules, project updates, legislative reports, memos for leadership, guidance documents, presentations, summaries, and other documents relating to quality improvement and innovation. (20%)</p>
<p>
Works with and presents to internal and external stakeholders to develop and implement quality programs, identify and address technical assistance priorities, and communicate program progress and outcomes. (15%)</p>
<p>
Trains, leads, assigns, and/or prioritizes the work of others (internal and external) for activities related to quality reporting and review. (10%)</p>
<p><b>
Knowledge, Skills and Abilities (KSAs):</b></p>
<ul>
<li>Knowledge of federal and state Medicaid and CHIP programs, services, and requirements.</li>
<li>Knowledge of healthcare quality measurement and common data sources for quality measurement.</li>
<li>Familiarity with key concepts of delivery system reform, healthcare innovation, or population health.</li>
<li>Skill in analyzing healthcare programs, policies, quality measures, and operations issues to develop options and make recommendations.</li>
<li>Skill in researching, synthesizing, analyzing, and evaluating complicated and technical information and translating it into easily understandable and concise documents and oral presentations.</li>
<li>Skill in facilitating stakeholder groups to identify needs of program participants and build consensus for policy and program improvements.</li>
<li>Skill in project management.</li>
<li>Skill in designing and using software such as Excel or other tools for data management and analysis.</li>
<li>Skill in communicating effectively both verbally and in writing.</li>
<li>Skill in developing creative and workable solutions to complex problems and policy issues.</li>
<li>A keen attention to detail.</li>
<li>Ability to exercise judgment and work independently with minimum supervision.</li>
<li>Ability to establish and maintain effective working relationships and work cooperatively in a team environment.</li>
</ul>
<p><b>Registrations, Licensure Requirements or Certifications:</b></p>
<p>
N/A</p>
<p><b>
Initial Screening Criteria:</b></p>
<p>
Work experience in a field related to healthcare quality, policy analysis, data analysis, or research. Graduation from an accredited four-year college or university with major course work in a field related to healthcare quality, policy, research, or project management. Experience and education may be substituted for one another on a year to year basis.</p>
<p>
Master&rsquo;s degree with course work in a field relevant to healthcare, human services, public health, social work, policy development, research or evaluation, or another related field is preferred.</p>
<p><b>
Additional Information:</b></p>
<p>
This position will require in-person attendance.</p>
<p>
An in-basket exercise will be administered. The posted salary range extends from the minimum to the maximum of the range. Any offer is contingent on available funding, the applicant's qualifications, as well as the requirements of HHSC Human Resources Manual Chapter 7.</p><p>
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.</p><br>
<p></p>
<p><b>
Active Duty, Military, Reservists, Guardsmen, and Veterans</b>:</p>
<p>
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.</p><br>
<p></p>
<p><b>
ADA Accommodations:</b></p>
<p>
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</p><br>
<p></p>
<p><b>
Pre-Employment Checks and Work Eligibility:</b></p>
<p>
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.</p><br>
<p></p>
<p>
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form</p>
<p><b>
Telework Disclaimer:</b></p>
<p>
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.</p><br>
</div></div></div></div><p><br>
<b>Nearest Major Market: </b>Austin</p></div>

Senior Policy Advisor

DIABCARE INDIA

<p><b>Patient Care</b></p><p><b>Care Coordination</b></p><p><b>Patient Education and Support</b></p><p><b>Clinical Documentation</b></p><p><b>Professional Development</b></p><p><b>Quality Improvement</b></p><p><b>Safety and Compliance</b></p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: &#8377;7,000.00 - &#8377;15,000.00 per month</p><p>Work Location: In person</p>

Staff Nurse

Access: Supports For Living

<div><p>Location: Mt. Vernon, NY</p><p>
Salary: 65,000 Annually</p><p>
Hours: 40 Hours per hour - <i>Hybrid Schedule</i></p><p>
Percent of Travel: 75%</p><p><b>
Licensed Master or Clinical Social Worker; or Licensed Mental Health Counselor (LCSW, LMSW, LMHC) required.</b></p><p></p><p><b><br>
OVERVIEW OF PRIMARY RESPONSIBILITES</b><b>:</b></p><p>
This position will work within the Quality Assurance Department completing QA/QC, Quality Improvement, Regulatory, Safety and Compliance activities that support all corporate operations including incident reviews, investigations, audits, surveys, process improvement activities, training and risk management. All work is completed in compliance with all local, state and federal rules and regulations including but not limited to those mandated by NY State, OMH, OASAS, and the NY State Justice Center.</p><p><b>
PRIMARY FUNCTIONS</b><b>:</b></p><ul><li>
Completes daily QA/QC, Quality Improvement, Regulatory, Safety and Compliance activities that support the Office of Mental Health and the Office of Alcohol and Substance Use services.</li><li>
Conducts chart audits, electronically and paper, and ensures follow through to close audit.</li><li>
Conducts Utilization Reviews, electronically and paper, and ensure follow through.</li><li>
Collaborates with Clinical Quality Lead on QA Monthly Reports and Annual Program Review meetings.</li><li>
Conducts incident investigations in alignment with OMH/OASAS and NYS Justice Center requirements.</li><li>
Conducts compliance investigations in alignment with all state and federal rules and regulations.</li><li>
Assists with Incident Review Committee and Compliance and Audit Committee meeting preparation and facilitation.</li><li>
Facilitates initial and annual trainings as needed or requested by assigned programs/services.</li><li>
Attend and participate in internal and external meetings related to quality, regulatory and compliance, as needed.</li><li>
Performs other quality duties as assigned.</li></ul><p><b>
ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:</b></p><ul><li>
Establishes and maintains effective communication and relationships with assigned programs/services.</li><li>
Serve on agency-wide committees as assigned.</li></ul><p><b>
QUALIFICATIONS AND ATTRIBUTES</b><b>:</b></p><ul><li>
Skilled in Microsoft Office products (Word, Excel, PowerPoint).</li><li>
Excellent verbal, written communication and organization skills.</li><li>
Self-motivated and pro-active.</li><li>
Working knowledge of applicable local, state and federal regulations and guidelines (including but not limited to: OPWDD, CMS, OMIG, DOH, NYS Justice Center).</li></ul><p><b>
EDUCATION AND EXPERIENCE</b><b>:</b></p><ul><li>
Licensed Master or Clinical Social Worker; or Licensed Mental Health Counselor (LCSW, LMSW, LMHC)</li><li>
At least 3 years of Quality Management, Incident Management, Compliance, Investigative and/or Direct Care experience</li><li>
Lean/Lean Six Sigma qualification preferred</li><li>
Moderate to expert skills in Microsoft Office tools (PowerPoint, Excel &ndash;including pivot tables, Macros, etc., Word, Access)</li></ul><p><b>
PHYSICAL CHARACTERISTICS</b><b>:</b></p><ul><li>
Must be capable to sit or stand in front of a computer for long-periods of time.</li><li>
Work alongside co-workers within 3 feet.</li></ul><p></p><p><br>
EEO Employer</p><p>
IND2024</p></div>

Clinical Quality Specialist

Public Health Solutions (NYC)

<div><p><b>Company Overview:</b></p><p>
Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.</p><p></p><p><br>
PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs &ndash; such as food, housing, employment, health insurance, and sexual health services &ndash; across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.</p><p></p><div><br>
New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state. Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.</div><div></div><div><br>
This is a grant-funded position ending March 31, 2027.</div><div></div><p><b><br>
Program Description:</b></p><p>
The Healthcare-Community Partnerships (HCP) Capacity Building team applies best practices and innovative methods from PHS&rsquo; experience in healthcare capacity building and quality improvement (QI) to the execution of scalable capacity building projects relevant to the latest healthcare reforms that attempt to improve health access and equity in New York. The team leads provider capacity building efforts for WholeYouNYC&mdash;including training, technical assistance, performance management, and QI&mdash;focused on strengthening providers&rsquo; implementation of SCN services and ensuring they are delivered in a high-quality, equitable, and accessible way.</p><p></p><p><b><br>
Position Summary:</b></p><p>
We seek an experienced, skilled and solutions-driven <b>Quality Improvement (QI) Manager</b> to lead and enhance WholeYouNYC&rsquo;s provider-facing capacity building and quality improvement efforts, with an emphasis on healthcare providers. Reporting to the Director, HCP Capacity Building, the QI Manager will supervise a team of Practice Improvement (PI) Specialists, who are responsible for ensuring that WholeYouNYC providers successfully implement Social Care Network (SCN) services. The QI Manager will also serve as the internal expert on QI implementation and guide efforts to integrate quality improvement into WholeYouNYC&rsquo;s performance management approach.</p><p></p><p><br>
The QI Manager will play a pivotal role in managing and supporting WholeYouNYC&rsquo;s provider-facing staff to strengthen provider performance, address barriers, and promote adoption of best practices that drive measurable impact. The effectiveness of this position will be directly tied to the performance of the PI Specialists they supervise&mdash;including their knowledge, skills, and ability to support providers&mdash;as well as the resulting performance and outcomes of providers across the network. The role calls for a collaborative, analytical leader with deep experience in QI, provider engagement, and implementing initiatives that support delivery of new services in complex health and social service settings.</p><p></p><p><b><br>
Specifically, the QI Manager will:</b></p><div><ul><li>
Supervise a team of PI Specialists, providing guidance, coaching, support, and professional development to ensure effective provider engagement and SCN service delivery.</li><li>
Collaborate with internal PHS teams to maintain up-to-date expertise on SCN services, workflows, implementation best practices, systems, requirements, policies, and procedures to guide effective provider support and QI strategies.</li><li>
Advise on provider issues to identify root causes using data, dashboards, and analytic tools (e.g., PowerBI), elevate systemic barriers, and recommend actionable solutions.</li><li>
Synthesize trends, challenges, and strengths across providers to inform network strategy and targeted training, technical assistance, and QI supports.</li><li>
Collaborate with the TTA Manager to align provider-facing support across healthcare and community-based organizations.</li><li>
Manage the implementation of performance management activities, including provider scorecards, performance metric analysis, and provider performance conversations and communications.</li><li>
Manage the planning and execution of QI learning convenings and one-on-one coaching/TA to support providers&rsquo; adoption of best practices.</li><li>
Develop QI tools, frameworks, and resources to the end of strengthening provider performance and adoption of best practices, adapting content as needed based on emergent issues and/or needs.</li><li>
Serve as an internal expert on QI methodology and implementation strategies, ensuring provider-facing strategies and supports delivered by PI Specialists align with best practices.</li><li>
Support Director to integrate QI into program strategy, performance management, and partner supports.</li></ul></div><p></p><p><b><br>
Qualifications and Experience:</b></p><div><ul><li>
Bachelor&rsquo;s degree in a relevant field; Masters preferred.</li><li>
3-5 years of experience in a program/project management, managerial or supervisor role and/or equivalent.</li><li>
Strong management and supervisory experience, including leading teams, solving complex programmatic challenges and supporting professional development.</li><li>
Demonstrated expertise in QI and capacity building, preferably in healthcare settings.</li><li>
Understanding of community, city and state health department systems and NYC-based provider networks. Prior experience in issues related to healthcare; social services; health equity, access and quality; population health (or some subset/combination of these) preferred.</li><li>
Knowledge of HRSN screening, referral, and navigation processes preferred.</li><li>
Experience analyzing and presenting data to groups and individuals, including use of dashboards and analytic tools.</li><li>
Proven ability to work collaboratively with clinical providers, staff, and external partners.</li><li>
Excellent organizational, time management, attention to detail, and oral and written communication skills.</li></ul></div><div></div><div><b><br>
Reports To:</b></div><div>
Director, Healthcare-Community Partnerships Capacity Building</div><div></div><div><b><br>
Direct Reports:</b></div><div>
The position has 4 direct reports.</div><div></div><div><b><br>
Benefits:</b></div><ul><li>Hybrid Work Schedule.</li><li>Generous Paid Time Off and Holidays.</li><li>An attractive and comprehensive benefits package including Medical, Dental and Vision.</li><li>Flexible Spending Accounts and Commuter Benefits.</li><li>Company Paid Life Insurance and Disability Coverage.</li><li>403(b) + employer matching and discretionary company contributions.</li><li>College Savings Plan.</li><li>Ongoing trainings and continuous opportunities for professional growth and development.</li></ul><p></p><p><br>
At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don&rsquo;t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities.</p><p></p><p><br>
We look forward to learning more about you!</p><p></p><p><i><br>
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.</i></p><br>
Monday - Friday<br>
9am - 5pm</div>

Quality Improvement Manager, WholeYouNYC

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