quality improvement coordinator

University of Oklahoma

<div></div><div><div><b>Job no:</b> 492838<br>
<b>Work type:</b> Professional<br>
<b>Location:</b> Oklahoma City<br>
<b>Categories:</b> Technology/Research<br>
</div>
<div><p><b>Pay Range: </b>Targeted salary up to $60,500 based on experience and education.</p>
<p><b>
Benefits Eligible: </b>Yes</p>
<p><b>
Work Schedule: </b>Monday &ndash; Friday, 8:00 a.m. to 5:00 p.m. (may include some weekends)</p>
<p><b>
Travel: </b>Required</p>
<p><b>
For Best Consideration Date: </b>June 1, 2026</p>
<div>
<div><div><div><p><b>Position Introduction:</b></p>
<p>
Established in 2013, the Oklahoma Clinical and Translational Science Institute (OCTSI) serves as a catalyst for clinical and translational research that improves health and healthcare for Oklahomans. As a quality improvement coordinator, you will play a vital role in advancing quality, safety, and continuous improvement in patient care. This position supports quality improvement initiatives through medical record reviews, data collection and analysis, and coordination of surveys. Working closely with clinical staff and leadership, this role helps identify opportunities, improve clinical workflow, and implement quality improvement strategies to enhance patient outcomes and support a culture of excellence in primary care delivery.</p>
<p>
View full job description.</p></div></div><div><br>
<div>
<p><b>Required Education and Experience:</b></p>
<ul>
<li>Bachelor's Degree in Nursing or other Allied Health program.</li>
<li>24 months clinical health care experience in any of the following: direct patient care, medical record and clinic/site reviews, patient complaint investigator, clinical guidelines, and quality of care/risk management/patient safety issues.</li>
</ul>
<p><b>Required Certifications and Licenses:</b></p>
<p>
None</p>
</div>
</div><br>
</div></div><p><b>Hiring Contingent Upon a Background Check:</b> Yes</p>
</div>
<p><b>Advertised:</b> 06 May 2026 Central Daylight Time<br>
<b>Applications close:</b> 05 Aug 2026 Central Daylight Time</p></div><p></p>

Clinical Quality Improvement Coordinator

The Pavilion Behavioral Health System

<b>Responsibilities:</b><br>
The Quality Assurance Coordinator is responsible for coordinating along with the Director of Risk Management, all performance improvement related processes within the hospital to include internal audits, reviews, investigations and other quality related items as necessary.
<br><br>
description
<br><br>
<b>Qualifications:</b><br>
Thorough knowledge of regulatory requirements, performance improvement and emergency management. Knowledge of quality management concepts and techniques. Knowledge of statistical tools and displays. Knowledge of external review organizations (i.e. Joint Commission, Public Health, etc.) Ability to work with all levels of staff. Ability to develop and maintain a professional, customer service-related profile with outside liaisons. Ability to use computers and software programs and have familiarity with Microsoft Office.

BH QUALITY COORDINATOR

Summit Health

<div><h1 class="jobSectionHeader"><b>About Our Company</b></h1><p>
We&rsquo;re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.</p><p></p><p>
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.</p><p></p><p>
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.</p><p></p><p><b>
Please Note: </b>We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.</p><p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><div><div><p>
Summit Health is seeking a Clinical Quality Coordinator, Licensed Practical Nurse (LPN) to join the <b>Internal Medicine</b><b> </b>department.</p></div><p></p><div><p><b><br>
Overview:</b></p></div><div><ul><li><p>
Coordinates compliance with Clinical Quality Requirements required for ACO/PCMH at Summit Health in conjunction with the Director of Clinical Operations.</p></li></ul></div><div><ul><li><p>
Actively participates in concurrent and retrospective case review to assure that evidence based best practices are implemented timely for patients.</p></li></ul></div><div><ul><li><p>
Tracks compliance of quality measures and provides physician and staff education relating to the externally reported measurements.</p></li></ul></div><div><ul><li><p>
Assists in the planning and implementation of interventions to ensure evidence-based practices are followed (i.e. Preventive Measures for colorectal and breast screening, vaccinations, Disease Management for Diabetes, Hypertension and Hyperlipidemia, and any other identified Gap in care).</p></li></ul></div><div><ul><li><p>
Works closely with providers, support staff and other members of the organization by demonstrating effective communications, teaching and negotiating skills.</p></li></ul></div><div><ul><li><p>
Is accountable for quality assessment and efficient coordinated care.</p></li></ul></div><div><ul><li><p>
Coordinates the day-to-day review of patient flow as part of a healthcare team by assisting in planning and implementing care interventions while promoting high quality patient care in a professional, efficient and safe manner.</p></li></ul></div><div><ul><li><p>
Directs the team member as needed in order to support and maintain high-quality patient care. Leads team huddles regarding patient care.</p></li></ul></div><div><ul><li><p>
Provides assistance with referrals to Palliative Medicine and Case Management as well as site specific injection schedules.</p></li></ul></div><div><ul><li><p>
Expected to keep relevant knowledge up-to-date and apply it to everyday practice.</p></li></ul></div><div><ul><li><p>
Effectively communicates with all team members to support a cohesive work environment.</p></li></ul></div><p></p><div><p><b><br>
Essential Functions and Job Responsibilities:</b></p></div><div><ul><li><p>
Based on Dashboard Metrics, reviews each patient's plan of care to ensure that all quality metrics are being met, including those related to Preventive Measures, Disease Management, Gaps in care, medications, diagnostic testing, education, and other areas.</p></li></ul></div><div><ul><li><p>
Routinely coordinates interdisciplinary care rounds with physicians, mid-level providers, support staff, case managers, respiratory therapists, pharmacists, dietitians, and other appropriate Summit Health personnel.</p></li></ul></div><div><ul><li><p>
Serve as liaison to physician: Serves as the &quot;point person&quot; who communicates and assists with understanding of dashboard metrics and opportunities to improve patient care, internal processes and work flows to the physician and also rounds with physicians to discuss the patient's clinical status and ensure that critical information is shared.</p></li></ul></div><div><ul><li><p>
Facilitate quality improvement, including identification and dissemination of best practices: Reviews data and trends from reports generated by Summit Health to determine system performance related to patient outcomes and then suggest areas for improvement. For example, review adherence with ACO, NCQA and contractual reporting requirements compared with the EMR. Identifies education, workflow, process or documentation/template enhancements. The coordinator meets with RN Clinical Manager, and/or Director of Clinical Operations to discuss individual nurse performance issues and/or determine whether a system-wide performance improvement initiative is warranted. Clinical Coordinator also identifies best practices for implementation.</p></li></ul></div></div><div><div><ul><li><p>
Mentor and coach support staff: Clinical coordinator orients all new clinical staff to ACO, PCMH requirements, provides ongoing mentoring, coaching, and education to all clinical support staff members. They also conduct site-wide training and education related to topics such as Medicare Wellness, Disease Specific Competencies, Emmi, peak flow, Asthma Action plans and all other department wide performance improvement initiatives.</p></li></ul></div><div><ul><li><p>
Communicate with patient/family: to review outlier metrics and assist the facilitation of scheduling follow-up as appropriate, convey any patient and family concerns to physicians.</p></li></ul></div><div><ul><li><p>
Office Visit &ndash; Provides routine office visit care, follow up, charting, desktop management, clerical support, care coordination and patient satisfaction as needed in order to maintain optimal patient care and throughput.</p></li></ul></div><div><ul><li><p>
Other &ndash; duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
GENERAL QUALIFICATION STANDARDS &amp; JOB REQUIREMENTS:</b>
</p></div><div><ul><li><p>LPN NYS license</p></li></ul></div><div><ul><li><p>
BLS certified upon hire</p></li></ul></div><div><ul><li><p>
Strong computer skills</p></li></ul></div><div><ul><li><p>
Strong organizational skills, able to multitask in fast paced environment</p></li></ul></div><div><ul><li><p>
Excellent communication skills; both written and verbal</p></li></ul></div><div><ul><li><p>
Excellent time management skills</p></li></ul></div><div><ul><li><p>
Able to identify knowledge deficits of staff/physicians regarding Dashboards and Metrics</p></li></ul></div><div><ul><li><p>
Ability to prioritize, organize and manage multiple activities with limited supervision</p></li></ul></div><div><ul><li><p>
Ability to work both independently and as part of a team</p></li></ul></div><div><ul><li><p>
Ability to think critically, motivate staff to meet department quality goals, and work with minimal supervision in a stressful environment</p></li></ul></div><div><ul><li><p>
Experience with EMR preferred</p></li></ul></div></div><br>
<p></p>
Pay Range: $33.99 - $42.50 Hourly
<p>The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.</p><p></p><h1 class="jobSectionHeader"><b><br>
About Our Commitment</b></h1><h2 class="jobSectionHeader"><b>
Total Rewards at VillageMD</b></h2><p>
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD&rsquo;s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.</p><p></p><h2 class="jobSectionHeader"><b>
Equal Opportunity Employer</b></h2><p>
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.</p><p></p><h2 class="jobSectionHeader"><b>
Safety Disclaimer</b></h2><p>
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.</p></div>

Clinical Quality Coordinator - LPN

Memorial Hermann Health System

<div></div><div><div><div>JOB DESCRIPTION
</div><div><p>At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.</p><p></p><p><b>
Job Summary</b></p><p></p>
Position is responsible for assisting management in overseeing departmental operations including mentoring other employees as a quality improvement coordinator, ensuring accurate completion of registration, monitoring and correction of reports, data integrity, accuracy and continuity of processes, handling escalated issues, scheduling staff, and staff training and education. Performs general administrative duties in accordance with TJC, CLIA, HIPAA, NCQA and government standards, as well as company policies and procedures. All patient care is under the direction of a physician and within the scope of a practice.<h2 class="jobSectionHeader"><b>
Job Description</b></h2><p><b>
Minimum Qualifications</b></p><p><b>
Education:</b>
</p><ul><li><p>High school diploma or GED required; <b>and</b> Graduate of an accredited School of Vocational Nursing Program <b>or</b><b> </b>Graduation from a Medical Assistant program <b>or
</b></p></li><li><p>Eligible for certification by either the American Medical Technologist (AMT) <b>or</b> the American Association of Medical Assistants (AAMA) <b>or</b> National Healthcareer Association (NHA) <b>or</b> National Association for Health Professionals (NAHP) required</p></li></ul><p></p><p><b>
Licenses/Certifications:</b></p><ul><li><p>
Registered Medical Assistant (RMA) <b>or</b></p></li><li><p>
Certified Medical Assistant (CMA) <b>or</b></p></li><li><p>
Certified Clinical Medical Assistant (CCMA) <b>or</b></p></li><li><p>
Nationally Registered Certified Medical Assistant (NRCMA) within 12 months of hire, <b>or</b></p></li><li><p>
Current State of Texas license/permit to practice vocational Nursing (LVN)<b> and </b>Current American Heart Association BLS/CPR certification or within 30 days of hire</p></li><li><p>
Maintains required credentials.</p></li></ul><p></p><p><b>
Experience / Knowledge / Skills:</b></p><ul><li><p>
Five (5) years of clinical experience is required</p></li><li><p>
Demonstrates ability to maintain good communications; ability to establish and maintain positive working relationships with employees, physicians, patients, families, and the public</p></li><li><p>
Working knowledge of ICD9/10 and CPT coding and insurance procedures</p></li><li><p>
Works primarily a pre-determined schedule but occasional requirements to work evenings or weekends depending on patient care needs may exist; ability to float to other clinic practices as needed is an expectation</p></li></ul><p></p><p><b>
Principal Accountabilities</b></p><ul><li><p>
Acts as the on-site clinical coordinator providing guidance and direction to the care team. Oversees clinical workflow of the practice to ensure quality of care delivered and patient satisfaction is optimal. Will resolve minor patient scheduling, insurance, and satisfaction complaints and escalate as necessary.</p></li><li><p>
Completes quality review and monitors for process improvement opportunities.</p></li><li><p>
Participates in educational endeavors of department ; may serve as clinical super user for EMR.</p></li><li><p>
Maintains knowledge base of processes and systems by attending update meetings and review training, represents department in meetings as needed</p></li><li><p>
Interacts with all staff levels to insure resolution of issues</p></li><li><p>
Monitors assigned reports for data integrity. Researches and corrects accounts as required. Protects the financial integrity of the facility by ensuring accuracy of all functions performed by staff across all departmental areas of responsibility.</p></li><li><p>
Participates in preparation and presentation of department staff meetings, education, and in-services.</p></li><li><p>
Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians&rsquo; office staff.</p></li><li><p>
Cross trains to perform patient access tasks, including: take messages and assist providers with return phone calls to patients and pharmacies appropriately.</p></li><li><p>
Provides direct patient care within scope of certification/license as required.</p></li><li><p>
Supports HR processes including coaching and mentoring of staff.</p></li><li><p>
Participates in appropriate role in disasters, fire drills, fires and other emergency situations and intervenes with clinical competence. Complies with and promotes safety and emergency procedures.</p></li><li><p>
Exercises care in the operation and use of equipment and reference materials. Performs routine cleaning and preventative maintenance to ensure continued functioning of equipment. Maintain work areas in a clean, safe and organized manner.</p></li><li><p>
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.</p></li><li><p>
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.</p></li><li><p>
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann&rsquo;s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.</p></li><li><p>
Other duties as assigned.</p></li></ul></div></div></div><p></p>

Clinical Team Lead - MHMG Woodlands

NBHUH

<p>We are seeking a proactive and detail-oriented <b>Assistant Manager &ndash; Quality Assurance</b> to support the implementation and monitoring of quality standards across the organization. The ideal candidate will ensure compliance with healthcare regulations, improve patient care processes, and assist in continuous quality improvement initiatives.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist in developing and implementing quality assurance policies and procedures</li><li>Monitor compliance with healthcare standards and regulatory requirements</li><li>Conduct internal audits, inspections, and gap analyses</li><li>Identify areas for improvement and recommend corrective actions</li><li>Ensure proper documentation and record-keeping of quality reports</li><li>Coordinate with different departments to maintain quality standards</li><li>Assist in accreditation processes (e.g., hospital accreditation)</li><li>Analyze data and prepare quality performance reports</li><li>Conduct staff training on quality standards, patient safety, and SOPs</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Master&rsquo;s degree in Healthcare Management / Quality Management / Hospital Administration or relevant field</li><li>Additional certification or diploma in Quality Assurance / Healthcare Quality Management will be preferred</li><li>Minimum <b>2&ndash;4 years</b> experience in Quality Assurance (preferably in healthcare)</li><li>Strong knowledge of quality standards and healthcare compliance</li><li>Good analytical, documentation, and reporting skills</li><li>Proficiency in MS Office (especially Excel &amp; reporting)</li><li><b>Preferred Skills:</b></li><li>Experience with hospital accreditation standards (e.g., JCIA or local standards)</li><li>Strong communication and coordination skills</li><li>Problem-solving and process improvement mindset</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package</li><li>Growth and learning opportunities</li><li>Professional and collaborative work environment</li></ul><p>Work Location: In person</p>

Assistant Manager – Quality Assurance

Hill Physicians Medical Group

<div><p><b>We&rsquo;re delighted you&rsquo;re considering joining us!</b></p><p>
At Hill Physicians Medical Group, we&rsquo;re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.</p><p></p><p><b>
Join Our Team!</b></p><p>
Hill Physicians has much to offer prospective employees. We&rsquo;re regularly recognized as one of the &ldquo;Best Places to Work in the Bay Area&rdquo; and have been recognized as one of the &ldquo;Healthiest Places to Work in the Bay Area.&rdquo; When you join our team, you&rsquo;re making a great choice for your professional career and your personal satisfaction.</p><p></p><p><b>
DE&amp;I Statement:</b></p><p>
At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.</p><p></p><p>
We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!</p><p></p><p><b>
Job Description:</b></p><p></p><p>
Responsible for carrying out case management activities for IPA members referred to the case management program across all levels of care. Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates options and services required to meet the client&rsquo;s health and human service needs. It is characterized by advocacy, communication and resource management and promotes quality and cost-effective interventions and outcomes. Case management activities are based on nationally recognized case management standards and concepts and principles. All contacts are telephonic with an option for on-site case conferences as needed.</p><p></p><p><b>
Job Responsibilities</b></p><ul><li>
Identification of members appropriate for case management, based on identification of health-related problems.</li><li>
Assessing members&rsquo; physical and psychosocial needs/barriers.</li><li>
Developing the case management care plan.</li><li>
Developing and implementing the interventions needed to resolve barriers and coordinate care, allowing members to accomplish their goals with physician guidance and supervision.</li><li>
Documenting assessments, care plans, interventions, and all other activity related to coordinating the care of case-managed members.</li></ul><p></p><p><b>
Additional Responsibilities</b></p><ul><li>
Maintain client privacy, safety, confidentiality, and advocacy while adhering to ethical, legal, regulatory and accreditation standards.</li><li>
Maintain department procedure/policy standards with regard to turnaround time, etc.</li><li>
Support the interdisciplinary team approach to ensure effective resource utilization, as well as quality and cost-effective outcomes.</li><li>
Coordinate internal and external resources for the individual member.</li><li>
Maintain and update a community resource database.</li><li>
Document all case management activities in the HPMG case management online system.</li><li>
Utilize existing reports and systems to identify and monitor utilization resource patterns and facilitate needed care coordination in order to support Quality Improvement.</li><li>
Refer to various departments for supportive interventions, i.e., Health Education, Quality Management, Contracting, Provider Services, Client Data Management, TPL, COB, etc.</li><li>
Issue letters of explanation in accordance with department policy.</li><li>
Support Medical Management Team, Authorization Review, Clinical Initiatives, and Provider Education.</li><li>
Attend and participate in in service programs and conferences that support practice of case management.</li><li>
Perform other duties as assigned.</li></ul><p></p><p><b>
Required Experience</b></p><ul><li>
Minimum 3 &ndash; 5 years of experience required</li><li>
Minimum three years clinical nursing experience in an area such as medical surgical, critical care, home health or skilled nursing, and;</li><li>
Two years of experience in case management, utilization management, discharge planning and or quality improvement in a managed care setting</li><li>
Experience with managed care delivery including IPA networks and Medicare.</li><li>
Optimum organizational skills with ability to meet both expected and unexpected time frames.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to coordinate effectively with a variety of customers including members, providers, office staff, health plans, internal department, community resources, and peers.</li><li>
Ability to work independently with self-initiative and discipline.</li><li>
Knowledge of ICD-10 and or CPT coding.</li><li>
Working knowledge of personal computers.</li></ul><p></p><p><b>
Required Education</b></p><ul><li>
A.S. degree</li><li>
Unrestricted California Registered Nurse licensure; certification in case management preferred.</li></ul><p></p><p><b>
Additional Information</b></p><p>
Salary: $100,000 - $123,000 Annual</p><p></p><p><b>
Hill Physicians is an Equal Opportunity Employer</b></p></div>

Case Manager - 26-44

Richmond Area Multi-Services

<div><p><b>About the Company: </b>Richmond Area Multi-Services (RAMS) is a private, non-profit mental health agency that is committed to advocating for and providing community based, consumer-guided services. RAMS offers behavioral health, social, vocational, and educational services that aim to meet the needs of the diverse communities in the City. Our agency is recognized by the local and national social service community as having expertise in providing culturally competent mental health services to the underserved, with expertise in working with the Asian &amp; Pacific Islander and Russian-speaking populations.</p><p><b>
Program Overview:</b></p><p>
At the forefront of the peer provider profession, RAMS Division of Peer-Based Services offers culturally responsive and trauma-informed peer counseling &amp; support, outreach, resource linkage, and education &amp; training throughout San Francisco. Peer providers are also engaged in workforce &amp; professional development activities and engage in behavioral health wellness promotion &amp; community engagement. RAMS programs uphold principles of wellness and recovery with an approach that is strengths-based and promotes a sense of empowerment, self-direction, and hope.</p><p><b>
Job Summary:</b></p><p>
Under the guidance of the RAMS Chief Operating Officer, this position will play a vital role in agency-wide planning, coordinating, and monitoring the effectiveness of clinical care and services based on quality outcomes, effectiveness, and client centeredness with a particular focus on the RAMS Division of Peer-Based Services. This position combines clinical expertise with the skills to lead continuous quality improvement activities &amp; projects and contribute towards a culture of seamless and high quality service delivery by programs in the community.</p><p><b>
Primary Responsibilities Include:</b></p><div><ul><li>
Facilitate quality assurance and improvement activities through auditing, data collection, research, analysis, and evaluation of programs</li><li>
Conduct client/participant record documentation reviews using EHR systems (e.g., Salesforce, Epic) to ensure compliance with regulatory and quality of care standards (e.g. Medi-Cal, Medicare, CARF, etc.); provide feedback to providers; prepare reports</li><li>
Effectively collaborate with management and staff in preparing for monitoring reviews, audits, and accreditation visits</li><li>
Assist RAMS staff members with navigating the credentialing process and electronic health record onboarding, interfacing as needed with staff members, program leadership, and Dept. of Public Health.</li><li>
Prepare written reports and communicate outcomes in a meaningful way to stakeholders</li><li>
Use technical aptitude to perform data analysis using various databases and spreadsheets</li><li>
Gather and analyze staff, provider, and clinical information from a variety of internal and external sources to identify trends, variances, and areas for improvement for effective program operations and workflow</li><li>
Identify, design, and support collaborative implementation of processes and clinical care, based on best- and evidence-based practices, regulatory and accrediting agency requirements, and monitoring of high risk and/or high volume processes</li><li>
Assist in further developing policies and procedures</li><li>
Excellent interpersonal skills and communication to facilitate positive working relationships and achieve desired outcomes</li><li>
Provide consultation and training in areas of compliance and privacy/HIPAA</li><li>
Represent and actively participate in stakeholder meetings, collaborative meetings with other community-based providers, conferences, and advocacy opportunities</li></ul></div><p><b>
Required Qualifications:</b></p><div><ul><li>
Doctorate and/or Masters degree in Psychology, Marriage &amp; Family Therapy, Counseling, Social Work, or other related disciplines from an accredited institution</li><li>
Valid clinical licensure in California (e.g., Psychologist, MFT, LCSW, LPCC)</li><li>
Two or more years of post-license experience or five or more years of experience in serving as an administrator, supervisor, and/or clinician of behavioral health services (Medi-Cal)</li><li>
Demonstrated experience with quality assurance, compliance and regulatory oversight of social service programs, mental health systems highly preferred</li><li>
At least one year of direct supervisory experience and knowledge of how to support a highly diverse workforce</li><li>
Must have a high level of attention to detail, excellent writing skills and a deep understanding of interpreting data &amp; summarizing results</li><li>
Must be highly organized and meet deadlines and project expectations</li></ul></div><p><b>
Other Preferred Qualifications:</b></p><div><ul><li>
Familiarity with San Francisco community services &ndash; SF Department of Public Health (Behavioral Health Services), SF Department of Human Services, California Department of Rehabilitation, etc. &ndash; including philosophy of care, levels of care for clinical services, and the delivery of such services, highly preferred</li><li>
Familiarity with the San Francisco community resources/services (may include health, mental health, substance abuse, vocational, housing, etc.), highly preferred</li><li>
Strong commitment to the philosophy, goals, &amp; mission of RAMS in providing community-based, culturally competent, and consumer-guided mental health services to the community</li><li>
Commitment to engaging in professional development activities such as trainings, continuing education seminars, case conferences, and reviewing up-to-date material, etc., as related to treatment strategies for the population of RAMS</li><li>
Strong interpersonal skills and ability to work effectively, function independently, and interact professionally with a diverse, multi-cultural, and interdisciplinary staff of all levels</li><li>
Ability to provide bilingual &amp; culturally competent services in Cantonese, Spanish, Tagalog, Vietnamese, or Russian, preferred, which reflect the populations served by RAMS</li></ul></div></div>

Quality Improvement Manager

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