quality improvement manager

Z & L Machining, Inc.

Quality Manager As a Quality Manager at Z &amp; L Machining, Inc., you will be responsible for maintaining and enhancing the quality of our products and processes. You will develop and implement quality control systems, oversee inspection processes, and ensure compliance with industry standards. The ideal candidate will drive continuous improvement initiatives.Responsibilities<ul><li>Develop and implement quality control processes and systems</li><li>Oversee product inspections and testing procedures</li><li>Ensure compliance with industry standards and regulations</li><li>Drive continuous improvement initiatives</li><li>Manage and mentor the quality assurance team</li><li>Analyze quality data and generate reports for management</li><li>Collaborate with production teams to resolve quality issues</li><li>Conduct root cause analysis on quality defects</li></ul>Qualifications<ul><li>Proven experience as a Quality Manager in a machine shop or similar environment</li><li>Strong knowledge of quality control standards and methodologies</li><li>Leadership and team management skills</li><li>Analytical and problem-solving abilities</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a dynamic manufacturing environment</li></ul>Skills&middot; ISO9001 (No Design) Auditor&middot; ISO9001 (No Design) Procedures and Manuals updating&middot; QMS&middot; SPC&middot; PPAP&middot; APQP&middot; FMEA&middot; Continuous improvement&middot; CAPA&middot; NCR processing&middot; Root cause Analysis&middot; Cost of Quality&middot; Gage Capability studies&middot; Gage calibration&middot; 5S coordination&middot; Managing &amp; training techniciansPay: $82,000.00 - $100,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Military leave</li><li>Vision insurance</li></ul>Work Location: In person

Quality Manager

PennEngineering

<div>Quality Manager

Location: Toms River, NJ (onsite)

Salary: $110,000 &ndash; $130,000 annually (based on experience)

Bonus: 20% annual bonus potential

Work authorization: applicants must be authorized to work in the U.S. without current or future visa sponsorship.

Join our team!

Heyco, a PennEngineering company with 100 years of manufacturing excellence, is seeking a Quality Manager to lead our quality systems and drive continuous improvement.

What You'll Do
<ul>
<li>Maintain ISO 9001 compliance and lead internal/external audits</li>
<li>Manage customer complaints and drive corrective/preventive actions (CAPA) using root cause analysis</li>
<li>Partner with engineering to ensure product quality and manufacturability</li>
<li>Develop process controls, inspection methods, and quality plans</li>
<li>Review customer/supplier requirements to ensure quality standards are met</li>
<li>Serve as the main contact for customer quality needs (FAIs, IMDS, regulatory)</li>
<li>Prepare PPAP, FPA, and related submissions</li>
<li>Analyze quality data to improve performance and reliability</li>
<li>Lead quality training and support continuous improvement initiatives</li>
</ul>Requirements:
What We're Looking For
<ul>
<li>Bachelor's degree (Engineering preferred) or equivalent experience</li>
<li>5+ years in quality within a manufacturing environment</li>
<li>ISO 9001 Internal or Lead Auditor certification (required)</li>
<li>Experience with regulatory standards (UL, CSA preferred)</li>
<li>Preferred: Lean, Six Sigma, or ASQ certification (CQE, CMQ/OE)</li>
</ul>
Why Join Us

Established, stable company with strong employee tenure

Competitive pay and comprehensive benefits

401(k) with company match

Paid time off and holidays

Growth and development opportunities

Equal Opportunity Employer

Heyco, a PennEngineering company, is an Equal Opportunity Employer. 
 
Compensation: 110-130</div>

Robert Half

<div>
 
 
 Quality Assurance Manager
 
 
 
 The Quality Assurance Manager is responsible for leading all supplier and organizational quality initiatives to ensure products and processes consistently meet both customer and regulatory standards. This role oversees supplier quality metrics, manages quality improvement strategies, and drives a company-wide culture of quality.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee supplier quality performance metrics, including non-conformance management, MRB (Material Review Board) processes, Supplier Corrective Action Requests (SCARs), and corrective/preventive action programs.
 </li>
 <li>
 Partner with the Purchasing Group to help develop, implement, and maintain Supplier Quality Scorecards, which track delivery, cost, partnership, advanced quality planning, and other key quality metrics.
 </li>
 <li>
 Manage Contract Manufacturer (CM) quality scorecard and report relevant outcomes to cross-functional teams.
 </li>
 <li>
 Lead initiatives to control and reduce Cost of Poor Quality throughout the organization.
 </li>
 <li>
 Participate in new product introductions and product change projects to ensure all required quality standards and characteristics are met.
 </li>
 <li>
 Administer and update Standard Operating Procedures for quality, ensuring compliance with internal policies and industry regulations.
 </li>
 <li>
 Manage all internal and external audits, including audit preparation, execution, closure, and follow-up actions.
 </li>
 <li>
 Supervise and develop the quality assurance team, delegate assignments, and ensure departmental goals support company objectives.
 </li>
 <li>
 Set and execute annual quality goals and objectives aligned with overarching company strategy.
 </li>
 <li>
 Establish and maintain ISO 9001, 14001, and 18001 certifications, and ensure ongoing conformity to these standards.
 </li>
 <li>
 Provide companywide training and education related to the quality management system, including quality protocols and procedures.
 </li>
 <li>
 Lead the resolution process for customer complaints, warranty issues, product returns, and internal quality corrections.
 </li>
 <li>
 Collaborate with all departments to document, update, and improve processes and procedures as needed.
 </li>
 <li>
 Drive the creation, execution, and reporting of quality improvement plans with a focus on reducing product costs.
 </li>
 <li>
 Prepare the organization for quality audits and certifications, ensuring readiness and compliance.
 </li>
 <li>
 Support senior management by providing quality-related expertise and recommendations.
 </li>
 <li>
 Foster a company culture committed to continuous quality improvement and high performance.
 </li>
 <li>
 Adhere to all environmental, safety, and workplace regulations.
 </li>
 <li>
 Review, redesign, and implement organizational systems to optimize performance.
 </li>
 <li>
 Serve as a resource to production staff, ensuring safe, efficient, and quality-focused operations.
 </li>
 <li>
 Build positive relationships and maintain effective communication lines with suppliers and external partners.
 </li>
 </ul>
 
 
</div>

Southern Regional

<div>Overview:
<div>
The Performance Improvement Manager develops, manages and integrates a comprehensive Performance Improvement (PI) Program to achieve unprecedented results in quality, efficiency, safety, satisfaction and value with transparency.</div><div></div> 
Shift&rsquo;s Available: Days
Employment Type: Full Time
Hours: 8 hours
Location: Southern Regional Medical Center - Riverdale, GA 
Here are some of the benefits of working at Prime Healthcare:<ul><li>
Health, dental, and vision insurance options</li><li>
Paid vacation, sick time and holidays</li><li>
Bereavement leave, FMLA and other leave options</li><li>
Employer 401K options</li><li>
Tuition reimbursement options
</li><li>Life, disability, and other insurance options</li><li>
Many other amazing benefits</li></ul> 

Responsibilities:

Essential Duties and Responsibilities (includes, but not limited to):<div></div><div> 
The Managerial oversight responsibility of the Performance Improvement Program is to develop and share best practices for improving performance in quality, safety, perception of care, value and efficiency; to develop/ maintain scorecards for all Service Lines with defining expected outcomes &amp; benchmarks based on Quality, Safety, Satisfaction and Value; to complete Clinical Assessment, Diagnosis and Treatment for the Service Lines. Responsible for coordinating and managing hospital wide performance improvement activities including continued survey readiness. Responsible for oversight of on going publicly reported quality initiatives undertaken by the organization, like Core Measures, Patient Satisfaction, etc. Work collaboratively with Administration and Leadership. Ensures execution and communication of Performance Improvement and Patient Safety activities occurs from the department level to Board of Trustees. The scope of activities in managing the PI Program, includes creating collaborative customer relationships; planning appropriate group processes; creating &amp; sustaining a participatory environment; guiding the group to appropriate &amp; useful outcomes; building and maintaining professional knowledge; employing evidence-based practice; integrating best research with expertise &amp; patient values for optimal care; working in interdisciplinary teams; application of performance improvement methodologies to minimize waste, decrease errors, increase efficiency and ultimately improve care and appropriate utilization of informatics to communicate, manage knowledge with clinical expertise and patient values for optimal care. Team facilitation and experience with hospital accreditation standards and survey process preferred. Knowledge of local regulatory standards &amp; OSHA regulations a plus.</div>
Qualifications:
<div>
Education and Work Experience</div><ul><li>
Bachelors Degree required, preferably in a healthcare related field.</li><li>
Masters Degree preferred.</li><li>
State RN licensure or a License in healthcare field preferred.</li><li>
4-5 years healthcare experience. 1-4 years quality improvement experience.</li><li>
Good computer skills.</li><li>
Experience in reviewing charts for quality care issues. Detail oriented organizational skills. Must be able to handle multiple cases, directions and follow-through.</li><li>
Good communication skills both verbally and written. Experience with Medical Staff communication.</li><li>
Coordination of internal departments and external entities to ensure compliance with company policies, and state/federal regulatory and accreditation standards</li><li>
Certified professional in healthcare quality preferred.</li></ul>
Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/<div></div> 
#LI-HM1
Employment Status: Full Time Shift: Days Equal Employment Opportunity:
<div><div><div><div>
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf</div></div></div></div></div><div></div>

Manager of Performance Improvement

ACTIA Corporation

<div>Description:

ACTIA Corporation has been manufacturing quality vehicle electronics and diagnostic equipment for growing markets such as Off-Highway, Bus &amp; Coach, Truck &amp; Fleet, Marine and Specialty Vehicles for over 30 years. ACTIA Group is an international group based in Toulouse, France.
We are currently looking for a Quality Manager to join our team in Elkhart, IN. The Quality Manager plans, coordinates and directs the ACTIA Quality Program. As the Quality team leader, you will be expected to direct all quality department associates in regards to the organizations policies and practices. As management Quality representative you will be responsible to maintain the integrity of the QMS, understand and meet customer expectations as well as various statutory and regulatory requirements.
Job Specific Competencies:
Quality Management<ul><li>
Manages the ACTIA quality team</li><li>
Presents information and/or responds to inquiries or complaints from customers, suppliers, co-worker or management</li><li>
Monitors internal and supplier quality performance</li><li>
Champions proactive solutions to ensure acceptable quality performance</li><li>
Reviews, Analyzes and Interprets regulatory, scientific and technical documents</li><li>
Effectively communicates and directs ISO standards training activities</li><li>
Effectively communicates and directs ACTIA Quality Management System training activities</li></ul>
Legal Compliance<ul><li>
Ensure legal compliance with state, federal and OSHA requirements</li><li>
Ensure ISO procedures are followed</li><li>
Maintain compliance with all company policies and procedures</li></ul>
Working Conditions<ul><li>
Movement - This position needs to occasionally move about inside the office and on the production floor. Frequently required to reach with hands and arms. Occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and stoop, kneel, crouch, or crawl</li><li>
Operate/Use - Must be able to operate a computer and other office productivity machinery (i.e. copier, printer, calculator)</li><li>
Ascend/Descend - Rarely ascends/descends stairs to reach archived files</li><li>
Communicate - This position frequently communicates with co-workers, managers and supervisors. Must be able to exchange accurate information in these situations.</li><li>
Transport - This position frequently lifts or moves 25 pounds, occasionally moves up to 50 pounds for various needs.</li><li>
Work Environment - Relatively quiet but fast paced.</li><li>
Travel - Occasional travel to customers and vendors, with overnight stays, may be required.</li></ul>
Organizational Competencies:<ul><li>
Business Alignment - Aligns the direction, products, services and performance of a business line with the rest of the organization</li><li>
Leadership - Promotes organizational mission and goals, and shows the way to achieve them</li><li>
Customer Orientation - The ability to demonstrate concern for satisfying one&rsquo;s external and/or internal customers</li><li>
Continuous Improvement - Takes action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implement solutions, and measure impact.</li><li>
Decision Making &amp; Judgement - Demonstrates the ability to derive logical conclusions from a number of options available. Makes informed decisions after taking into account all the information, potential positive and negative outcomes of these decisions</li></ul>
Requirements:

Minimum Qualifications and Education<ul><li>
Bachelor&rsquo;s degree with a minimum of 5 years&rsquo; experience in Quality Management or an equivalent combination of education and experience</li><li>
Training and experience in Total Quality Management (TQM), Lean or Six Sigma preferred</li><li>
Experience in electronics device design highly preferred</li><li>
Experience in Tier 1 &amp; 2 automotive component manufacturing or similar fields is preferred</li><li>
Experience working within a design and manufacturing environment</li><li>
Proficient computer skills with MS Office or similar systems</li><li>
Training and experience in the following quality techniques, disciplines and standards:</li><li>
APQP/PPAP/FEMA &bull; Corrective Action</li><li>
Statistical Process Control (SPC) &bull; Root Cause Analysis</li><li>
Gauge R &amp; R &bull; Failure and test data analysis</li><li>
Process Capability, Control and Improvement &bull; Supplier Auditing</li><li>
Reliability Assurance &bull; Internal Auditing</li><li>
ISO 9001:2015</li></ul>
A commitment to excellence and hard work will be rewarded with a competitive salary, career advancement opportunities, and an excellent benefits package which includes:
Medical, Dental and Vision coverage
Life and Disability insurance
HSA Match
401(k) Plan
Paid Holidays
Generous paid time off policy.
A flexible Schedule.
Employee Gym on site!
Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.
ACTIA Corporation is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ACTIA is committed to the principle of equal employment opportunity for all employees and t providing employees with a work environment free of discrimination and harassment. All employment decisions at ACTIA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ACTIA will not tolerate discrimination or harassment based on any of these characteristics.</div>

General Dynamics Information Technology

<div><div><div>Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.
Job Description<div>
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
GDIT is your place. Make it your own by discovering new ways to apply the latest technology and processes. Own your opportunity at GDIT and you&rsquo;ll be a meaningful part of improving how agencies operate. Our work depends on a Case Manager joining our team to lead professionals supporting the Health Resources &amp; Services Administration (HRSA).
The Health Resources and Services Administration (HRSA) aims to improve health outcomes by enhancing access to quality services, developing a skilled health workforce, and implementing innovative programs that benefit geographically isolated, economically or medically vulnerable populations. HRSA focuses on increasing health equity and strengthening local health systems through initiatives such as community health centers, the Organ Procurement &amp; Transplantation Network (OPTN), the Ryan White HIV/AIDS Program, and support for maternal and child health.
At GDIT, we foster a people-centric environment. The Case Manager serves as the primary contact and coordinator for the monitoring, compliance, and performance improvement of OPTN member institutions, including transplant hospitals, Organ Procurement Organizations (OPOs), and histocompatibility laboratories. This role is integral to ensuring patient safety and equitable organ allocation by overseeing the entire case management lifecycle, which encompasses case intake, triage, tracking, analysis, review, and resolution. Case Managers investigate potential violations of transplant policies, ensure adherence to federal regulations, monitor member organization compliance, and actively work to improve policies and processes. They also provide critical guidance to transplant centers, manage quality assurance activities, conduct audits, analyze data for trends, and liaise with stakeholders to optimize compliance processes and outcomes.
The Case Manager role requires discretion, analytical expertise, and leadership skills to protect patients, ensure compliance with regulations, and maintain the organizational integrity of the OPTN. Case Managers will routinely report progress to relevant stakeholders, represent the department in cross-functional teams, and collaborate with task leads and contractors to enhance processes.
In this role, the Case Manager responsibilities include:<ul><li>
Provide leadership and oversight for Site Visit Leads/Investigators during patient safety and compliance case reviews.</li><li>
Act as the team lead for the task team responsible for managing case intake, triage, tracking, review, and resolution activities.</li><li>
Train, motivate, and mentor team members to ensure high-quality case management activities and adherence to project deadlines and standards.</li><li>
Manage the secure intake and documentation process for incoming patient safety and compliance cases from all sources.</li><li>
Redact sensitive information and ensure proper record management in accordance with federal regulations.</li><li>
Safeguard case records using secure storage, transfer, and handling methods.</li><li>
Develop and maintain case tracking tools that monitor case progression, metrics, and outcomes from intake through resolution.</li><li>
Ensure case tracking systems support real-time access for stakeholders and facilitate trend analysis.</li><li>
Prepare regular and ad hoc reports summarizing case activity, resolution status, and outcomes for HRSA, OPTN Committees, and other stakeholders.</li><li>
Assess newly submitted cases for severity, urgency, and scope.</li><li>
Develop initial case review plans, including timeframes, required data, and identification of involved stakeholders.</li><li>
Escalate cases when appropriate, including coordinating external reviews with entities like Centers for Medicare &amp; Medicaid Services (CMS).</li><li>
Coordinate case-related activities among various stakeholder groups, including HRSA, OPTN Committees, and other contractors.</li><li>
Document the roles, responsibilities, and coordination needs of all parties involved in individual cases.</li><li>
Analyze case data to identify trends, patterns of non-compliance, and patient safety risks.</li><li>
Prepare actionable recommendations for process improvement, policy updates, and educational initiatives for OPTN member organizations.</li><li>
Provide insights to HRSA and other stakeholders on compliance issues, risks, and necessary corrective actions.</li><li>
Conduct thorough, well-documented case reviews ensuring fair and consistent evaluation of patient safety and compliance issues.</li><li>
Draft comprehensive final case reports summarizing findings, decisions, and recommended follow-up actions such as Corrective Action Plans (CAPs).</li><li>
Oversee the implementation of final decisions and recommendations, including tracking follow-up actions, updates to member records, and any necessary coordination with OPTN IT contractors or other teams.</li><li>
Manage continuous quality improvement efforts to strengthen case intake, triage, review, and resolution processes.</li><li>
Evaluate historical case trends and past operational reviews to refine workflows and policies proactively.</li><li>
Recommend strategies for improving oversight and accountability in OPTN member compliance activities.</li></ul>
WHAT YOU'LL NEED<ul><li>
 Requires at least 6 years in compliance, project management, quality improvement, auditing, or investigations, within healthcare or regulatory environments</li><li>
A Bachelors degree</li><li>
Strong understanding of federal, state, and local regulations</li><li>
Analytic skills: ability to use independent judgment to determine risk</li><li>
Excellent communication skills written and verbal</li><li>
Leadership capabilities</li><li>
Strong organizational skills to manage schedules and audit logistics.</li><li>
Demonstrated ability to handle sensitive information securely and discretely</li><li>
Ability to travel to member organizations throughout the country (up to 15% of the time)</li><li>
Must be able to obtain a Public Trust clearance</li></ul>
#GDITFedHealthJobs #GDITHealth<div> 
GDIT IS YOUR PLACE 
At GDIT, the mission is our purpose, and our people are at the center of everything we do. 
<ul><li>Growth: AI-powered career tool that identifies career steps and learning opportunities</li><li>Support: An internal mobility team focused on helping you achieve your career goals</li><li>Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off</li><li>Flexibility: Full-flex work week to own your priorities at work and at home</li><li>Community: Award-winning culture of innovation and a military-friendly workplace</li></ul> 
OWN YOUR OPPORTUNITY 
Explore a career in program management at GDIT and you&rsquo;ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.</div>
</div></div><div><div><div>Work Requirements</div></div><div></div><div><div>
Years of Experience<div>
6 + years of related experience</div><ul><li>may vary based on technical training, certification(s), or degree</li></ul></div><div></div><div>
Certification</div><div>
Travel Required<div>
10-25%</div></div></div></div></div><div>
Salary and Benefit Information<div>
The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. 
View information about benefits and our total rewards program.</div>
About Our Work<div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</div></div></div>

Case Manager

Upward Health

<div>Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurse practitioners, LCSW's, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs &ndash; everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals &ndash; because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title &amp; Role Description:

The Manager, Quality Assurance is responsible for defining and evaluating care delivery standards and ensuring consistentcyso across the organization through standardized documentation and audit practices. This role leads the organizational audit program and establishes expectations for documentation quality and patient experience across all patient-facing roles.

This role evaluates clinical documentation, care delivery, workflows, and patient interactions to ensure alignment with clinical standards, regulatory requirements, and organizational expectations. Through audit insights, patient experience data, and cross-functional collaboration, the Manager identifies opportunities to strengthen care quality, improve consistency in care delivery, and enhance patient experience.

The Manager, Quality Assurance serves as a key partner to operational and clinical leadership by translating findings into actionable recommendations that improve care delivery practices, documentation accuracy, and overall patient outcomes.

Care Standards &amp; Quality Oversight:
<ul>
<li>Define and maintain standards for high-quality care delivery across all patient-facing roles</li>
<li>Establish expectations for clinical documentation, care planning, and care coordination practices</li>
<li>Evaluate appropriateness of care delivery, not just completeness of documentation</li>
<li>Promote consistency in clinical workflows and care delivery across markets and teams</li>
<li>Partner with Clinical Services Team leaders to align on best practices and standards of care</li>
</ul>
Primary Responsibilities:

Audit Program Management
<ul>
<li>Lead the design and management of the organizational audit program for all patient facing roles across clinical and non-clinical teams</li>
<li>Develop and maintain standardized audit tools for each role within the organization</li>
<li>Coordinate annual audit review and updates to ensure alignment with clinical standards, operational expectations, and client requirements</li>
<li>Develop new audit tools when new roles, clients, or programs are introduced</li>
<li>Maintain a centralized and organized repository for all audit tools, audit results, and historical audit documentation</li>
</ul>
Chart Audits and Documentation Review
<ul>
<li>Conduct routine and targeted audits of patient records and role specific documentation</li>
<li>Evaluate assessments, care plans, interventions, coordination activities, and follow up documentation for quality and compliance</li>
<li>Ensure documentation supports regulatory requirements, payer expectations, and internal care standards</li>
<li>Evaluate workflow adherence across patient facing roles to confirm alignment with established processes</li>
<li>Evaluate both quality and appropriateness of care delivery, not soley documentation completeness</li>
<li>Identify missed clinical opportunities (e.g., gaps in care planning, follow-up escalation)</li>
<li>Assess alignment between care delivered, documentation, and patient needs</li>
</ul>
Audit Analysis and Reporting
<ul>
<li>Track and analyze audit results across roles, programs, and markets</li>
<li>Identify patterns, risks, and opportunities for operational improvement</li>
<li>Prepare a monthly audit analysis report summarizing findings by role and program</li>
<li>Present audit findings, trends, and recommendations to senior leadership</li>
<li>Share audit outcomes directly with operational leaders responsible for the teams reviewed</li>
<li>Quality impact of documentation and workflow gaps on care quality and patient outcomes</li>
<li>Identify trends related to clinical performance, care consistency, and patient experience</li>
</ul>
Training Gap Identification
<ul>
<li>Identify trends that indicate knowledge gaps, workflow misunderstandings, or documentation deficiencies</li>
<li>Report training gaps and performance trends directly to employee leaders responsible for the teams reviewed</li>
<li>Provide recommendations to operational leaders on areas where additional training, guidance, or reinforcement is needed</li>
<li>Partner with leadership and training teams to support improvements in documentation practices and workflow execution</li>
<li>Support enterprise initiatives aimed at improving clinical quality, safety, and patient experience</li>
</ul>
Quality Improvement Collaboration
<ul>
<li>Partner with operational leaders to address audit findings and strengthen care delivery processes</li>
<li>Support development of documentation standards, job aids, and guidance when trends are identified</li>
<li>Collaborate with compliance, training, and operational teams to improve consistency in patient care practices</li>
</ul>
Patient Experience &amp; Satisfaction
<ul>
<li>Monitor and analyze patient satisfaction data, feedback, and experience trends across programs and markets</li>
<li>Identify themes related to patient engagement, communication, access, and care experience</li>
<li>Partner with operational and clinical leaders to address patient experience gaps and improve satisfaction outcomes</li>
<li>Incorporate patient experience insights into audit findings and clinical excellence initiatives</li>
<li>Support development of best practices for patient-centered care and engagement across roles</li>
</ul>
Patient Complaints &amp; Grievance Oversight
<ul>
<li>Monitor, analyze, and trend patient complaints to identify patterns related to care delivery, communication and patient experience</li>
<li>Partner with the Manager of Compliance in review, investigation, and resolution of grievances related to quality, safety, and quality of care</li>
<li>Ensure complaints and grievance insights are incorporated into audit findings, quality improvement efforts, and operational recommendations</li>
<li>Identify system issues and escalate trends that may indicate risks in care delivery, documentations practices, or patient experience</li>
<li>Collaborate with operational and clinical leadership to address root causes and drive improvements based on complaint and grievance data</li>
</ul>
Required Qualifications:
<ul>
<li>Active RN license required</li>
<li>BSN preferred</li>
<li>Minimum to 5 years' experience in healthcare operations, care coordination, utilization management, population health or quality improvement programs.</li>
<li>Advanced proficiency in Microsoft Excel and data tracking tools required</li>
<li>Experience conducting clinical documentation reviews or chart audits</li>
<li>Strong understanding of interdisciplinary care teams and patient care workflows</li>
<li>Experience working with electronic health records and documentation systems</li>
</ul>
Competencies:

Clinical Judgment:
<ul>
<li>Applies clinical and operational knowledge to evaluate documentation, care delivery activities, and role performance against established standards, regulatory requirements, and organizational expectations.</li>
<li>Identifies documentation deficiencies, workflow breakdowns, and potential quality or patient safety risks through audit findings and collaborates with leadership to support corrective actions.</li>
</ul>
Communication
<ul>
<li>Communicates audit findings clearly with operational leaders, clinical leaders, and cross functional partners to ensure understanding of results, expectations, and improvement priorities.</li>
<li>Escalates significant audit findings or compliance risks proactively with supporting data and clear recommendations for resolution.</li>
</ul>
Accountability:
<ul>
<li>Takes ownership of the organizational audit program including audit tool development, audit completion, reporting timelines, and centralized documentation management.</li>
<li>Follows through on identified gaps by reporting results to employee leaders, recommending training opportunities, and monitoring improvement trends over time.</li>
</ul>
Collaboration:
<ul>
<li>Works closely within the Clinical Services team, Quality, Compliance, Provider Operations, Client services and leaders to ensure alignment on audit standards and improvement priorities.</li>
<li>Supports a team-based approach to strengthening documentation practices and workflow adherence by engaging leaders early when trends or training needs are identified.</li>
</ul>
Operational Discipline and Organization
<ul>
<li>Maintains strong attention to detail when conducting chart audits, managing audit tools, and maintaining centralized audit documentation and results.</li>
<li>Demonstrates strong prioritization and organization skills while managing multiple audit cycles, reporting deadlines, and analysis of responsibilities across roles and programs.</li>
</ul>
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.<div> 
Upward Health Benefits

Upward Health Core Values

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Manager, Quality Assurance

Search 10000+ Quality improvement manager jobs near you this April. New roles added regularly across leading industries. Apply today.

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Manager, Quality Assurance