quality lead

United Performance Metals, An ONI Company

<div><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p>
<ul>
<li>Responds to customers on non-conformance and quality matters</li>
<li>Oversees process improvements related to quality</li>
<li>Ensures product conformance</li>
<li>Reviews documents for conformance</li>
<li>Conducts product inspections</li>
<li>Maintains quality performance metrics</li>
<li>Assists with management of nonconformance&rsquo;s</li>
<li>Conducts supplier assessments and reviews</li>
<li>Maintains calibration system</li>
<li>Supports sales department with technical needs and customer services</li>
<li>Performs customer regulatory activities</li></ul><br>
<p></p>
<p><b>
EDUCATION REQUIREMENTS</b></p><br>
<p></p>
<ul>
<li>Four-year college degree, preferably in metallurgy or quality engineering, with experience in manufacturing or metals distribution quality, or equivalent combination of education and experience</li></ul><br>
<p></p>
<p><b>
KNOWLEDGE AND SKILLS
</b></p><ul><li>Prior Quality supervisory experience</li>
<li>Knowledge of steel products and processes</li>
<li>Knowledge of ISO 9001 and AS9100 Quality Management Systems</li>
</ul><ul><li>Understanding of Six Sigma and Lean manufacturing tools</li>
</ul><ul><li>Strong analytical aptitude and reporting skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to multi-task with an emphasis on event management</li>
</ul><ul><li>Goal-oriented and the ability to manage multiple projects paying particular attention to detail.</li>
<li>Ability to work with a variety of teams (including the shop floor, sales and purchasing)</li></ul><br>
<p></p>
<p><b>
SUPPORT</b></p>
<ul>
<li>Assist with customer quality system requests and approvals</li>
<li>Assist with the quality orientation for new employees</li>
<li>Support sales with certification and compliance requests</li>
<li>Support operations and production with order and material technical needs</li></ul><br>
<p></p>
<p><b>
SPECIFICATIONS</b></p>
<ul>
<li>Maintain AMS/UPM specification spreadsheet used to verify the compliance of mill test reports</li>
<li>Perform periodic specification revision check for updates</li></ul><br>
<p></p>
<p><b>
EQUIPMENT</b></p>
<ul>
<li>Oversee the inspection and measuring of test equipment</li>
</ul>
<ul><li>Maintain identification of the testing equipment and documentation providing traceability and calibration frequency</li></ul><br>
<p></p>
<p><b>
SUPPLIERS</b></p>
<ul>
<li>Initiate and maintain the ongoing assessment and approval of subcontractors</li>
<li>Perform periodic audits of suppliers and subcontractors</li></ul><br>
<p></p>
<p><b>
CUSTOMER AND REGULATORY SPECIFIC ACTIVITIES</b></p>
<ul>
<li>Oversees and coordinates Pratt &amp; Whitney/GE management of testing using outside approved resource</li>
<li>Responsible for administration of Unison and GE supplier release program</li>
<li>Assist as needed with compliance audits</li>
<li>Maintain Pratt and Whitney LCS approval and certification</li>
<li>Fill out and respond to customer survey requests</li>
<li>Maintain all functions as the y relate to the General Electric DSQR program. Includes maintaining applicable logs, supporting EV1 audits, preparing bar codes, inspections, follow-up with CA, preparing first articles reports within GE&rsquo;s electronic program</li>
<li>Assist as needed with customer and regulatory audits</li></ul><br>
<p></p>
<p><b>
OTHER</b></p>
<ul>
<li>Maintain a full understanding of United Performance Metals' Quality Manual, Operating Procedures, and Work Instructions: How they relate to AMS, ASTM, AISI, AS9100 and ISO-9001 Requirements</li>
<li>Continued education and training of metals applications, industry requirements, and customer focus activities</li>
<li>General housekeeping in accordance with the quality expectations</li>
<li>Assist as needed with internal audits</li>
<li>Maintain customer property within established procedures</li>
<li>Maintain and report on shelf life sensitive items that are maintained in inventory to insure the products are not expired beyond use</li>
<li>Duties as assigned by supervisor</li></ul><br>
<p></p>
<p><b>
QUALIFICATIONS:
</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><br>
<p></p>
<p><b>
LANGUAGE SKILLS</b></p>
<p>
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. The ability to write routine reports and correspondence in English. The ability to speak effectively before groups of customers or employees of organization in English.</p>
<p><b>
MATHEMATICAL SKILLS</b></p>
<p>
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</p><br>
<p></p>
<p><b>
REASONING ABILITY</b></p>
<p>
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</p>
<p><b>
CERTIFICATES, LICENSES, REGISTRATIONS</b></p>
<p>
Supplier required certificates &ndash; i.e., GE DSQR, PWA SDRA</p><br>
<p></p>
<p><b>
PHYSICAL DEMANDS
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><br>
<p></p>
<p>
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.</p><br>
<p></p>
<p><b>
WORK ENVIRONMENT
</b></p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.</p></div><p></p>

Quality Lead

GE Vernova

<div><div><div>Coach, drive and lead lean behaviors, principles, and tools across a operational or functional area. Drive cultural transformation resulting in step-change in operational business metrics.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><ul><li>
Work with Controls Quality Leader as Quality Lead Engineer for Controls Engineering organization supporting multiple Gas Power business lines in support of the four Quality Workstreams: Zero Defect Culture, New Product Introduction, Supply Base Quality, and Management of Change. Engineering plays strongly in all four of these workstreams and across the entire lifecycle of our products.</li><li>
Support response to front-line customers who feel the pain when we deliver poor quality.</li><li>
Drive improvement upstream into our processes across all of Engineering.</li><li>
Improve our engineering quality execution but also the broader Gas Power Quality workstreams.</li><li>
Drive Quality Excellence into Engineering.</li><li>
Support day-to-day Quality Operations for an organization of 1000+ engineers located worldwide.</li><li>
Coordinate all quality issue resolution with Controls Engineering Quality Leader.</li><li>
Coordinate necessary QMS auditing activities across Controls Engineering to support ISO accreditation, including desk-side audits, quality framework audits, and LRQA.</li><li>
Run quality management reviews with Controls leadership.</li><li>
Support Controls quality MOR (Monthly Operating Review).</li><li>
Partner with broader Corporate, Gas Power, Gas Power Engineering, and Controls quality community to drive a culture of zero-defect culture among the Controls Engineering organization.</li><li>
Broaden the application of problem-solving (root cause analysis) and continuous improvement tools in a way that will improve quality, efficiency, capacity, and process reliability.</li><li>
Drive the necessary continuous improvement processes including Non-Conformance Report (NCR), Root Cause Analysis (RCA), Problem Solving Reports (PSR).</li><li>
Maintain and improve daily management of quality through dashboards and queries.</li><li>
Enable and empower the Controls Engineering resources to identify opportunities and locally act upon to drive quality improvements.</li><li>
Celebrate and share Controls Engineering quality lessons learned and recognize success.</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree from an accredited university or college.</li><li>
Minimum 8 years of engineering experience.</li></ul><p></p><p><b>
Desired Characteristics</b></p><ul><li>
Demonstrates the Vernova Way principles: innovation, customers, lean, one team, and accountable.</li><li>
Experience in the power generation industry.</li><li>
Demonstrated ability to coach and teach others.</li><li>
Practical knowledge of root cause analysis techniques and tools.</li><li>
Appropriate experience driving quality improvement, preferably within an engineering organization.</li><li>
Demonstrated ability to challenge the status quo and drive continuous improvement.</li><li>
Proven to be effective at driving outcomes in a large, globally matrixed organization.</li><li>
Comfortable with conflict but leads as a collaborator, facilitator, and strong partner.</li><li>
Critical, systems thinker with the ability to bring others along, even those with conflicting priorities.</li><li>
Strong analytical skills; data-driven but decisive despite ambiguity.</li><li>
Customer-focused with clear, concise written and oral communications to the appropriate level.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>Yes</p></div></div></div></div></div></div></div></div></div></div><p></p>

Quality Lead Engineer

Biolife Plasma Services

<div><p>By clicking the &ldquo;Apply&rdquo; button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda&rsquo;s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><p>
About BioLife Plasma Services<br>
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we&rsquo;ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.<br>
<br>
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.<br>
<br>
OBJECTIVES/PURPOSE<br>
Monitors designated systems and activities, according to tasks trained and assigned, to ensure that source plasma manufacturing is performed consistently according to current Good Manufacturing Practices (cGMP), the Shire Quality System, and other applicable regulations for a plasma center. Is able to perform all technical tasks required within the work areas and will work in these areas as a Lead Technician (or Center Supervisor by exception) when not acting as the Quality Lead Technician.<br>
<br>
All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP.<br>
<br>
ACCOUNTABILITIES<br>
Performs duties associated with Quality (including but not limited to): (50%)<br>
Reviews operational records in association with tasks trained and assigned to ensure they are complete, accurate and compliant with cGMP requirements.<br>
Tracks deviations in operating procedures and policies through established mechanisms. Reports error, deficiencies, discrepancies and observations to center management and Quality Management Representative (QMR).<br>
Conducts monthly quality assurance audits for critical control points and key elements for the systems related to donor suitability, source plasma collection, sample collection, plasma storage, product release, quality assurance, and employee training program.<br>
Ensures SOP&rsquo;s are current and that staff perform routine tasks according to SOP through direct observation.<br>
In the absence of a QMR, works in collaboration with the management team to prepare for and host (if needed) internal auditors and external inspectors. Assists center management teams to ensure timely closure of observations.<br>
<br>
Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas. Train new and existing staff on donor center procedures through demonstration, instruction, observation, and feedback. (30%)<br>
Provide leadership and training assistance in support of center management and supervisory team, including oversight of operational flow. (10%)<br>
Maintain certification and perform all required duties of Lead Technician. (10%)<br>
<br>
DIMENSIONS AND ASPECTS<br>
Technical/Functional (Line) Expertise<br>
A minimum of one year of relevant work experience, preferably in a regulated industry, or an equivalent combination of education and experience.<br>
Certification in all three primary operational areas of the plasma center (Medical Historian, Phlebotomy, and Processing Technician).<br>
Completion of all training through Lead Technician. Demonstrated understanding of quality assurance in an FDA-regulated environment.<br>
Effective communication, organizational, and technical/problem-solving skills.<br>
Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).<br>
Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.<br>
Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.<br>
<br>
Leadership<br>
Integrity<br>
Fairness<br>
Honesty<br>
Perseverance<br>
Putting the patient at the center<br>
Building trust with society<br>
Reinforcing our reputation<br>
Developing the business<br>
<br>
Decision-making and Autonomy<br>
Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)<br>
Refers to management team for escalated donor/employee concerns (internal)<br>
<br>
Interaction<br>
Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)<br>
Attend staff meetings and other team meetings as required.<br>
Good verbal communication and customer service skills.<br>
Ability to multi-task and work as a team player.<br>
<br>
Innovation<br>
Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.<br>
<br>
Complexity<br>
Production environment requiring the ability to walk and stand for the entire work shift.<br>
Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee.<br>
Requires frequent lifting up to 26 lbs. and occasional lifting of materials 32 lbs. &ndash; 50 lbs.<br>
Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.<br>
Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear<br>
<br>
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:<br>
Essential: High School Diploma or equivalent required<br>
<br>
Desired: Associate or Bachelor&rsquo;s degree preferred<br>
<br>
ADDITIONAL INFORMATION<br>
FLSA Classification (US) - Non-Exempt<br>
Other duties and responsibilities as assigned.</p><p></p><p><b>
BioLife Compensation and Benefits</b> <b>Summary</b>
</p><p></p><p>We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.</p><p></p><p><b>
For Location:</b></p>
USA - FL - Pensacola<p></p><p><b>
U.S. Hourly Wage Range:</b></p>
$19.00 - $24.75<p><br>
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.</p><p></p><p>
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.</p><p></p><p><b>
EEO Statement</b></p><p><i>
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.</i></p><p></p><h2 class="jobSectionHeader"><b>
Locations</b></h2>
USA - FL - Pensacola<p></p><h2 class="jobSectionHeader"><b>
Worker Type</b></h2>
Employee<p></p><h2 class="jobSectionHeader"><b>
Worker Sub-Type</b></h2>
Regular<p></p><h2 class="jobSectionHeader"><b>
Time Type</b></h2>
Full time<p></p><p><b>
Job Exempt</b></p>
No</div><p></p>

Quality Lead Technician

Guardian Life

<div><div>Job Description:</div><div>
Job Description:</div><div></div><div><br>
We are seeking a skilled and experienced Insurance Domain Techno Automation QE Lead Engineer to join our team. The ideal candidate will have a strong understanding of software testing methodologies coupled with expertise in insurance industry processes, and products. As a Test Automation Lead you will collaborate closely with business analysts, developers, and other stakeholders to ensure the quality and reliability of insurance software systems using manual and automation testing. Your responsibilities will include designing, executing, and documenting test cases, identifying defects, and verifying fixes. You will also participate in requirement analysis, contribute to test planning activities, and support user acceptance testing. Additionally, you will be responsible for ensuring compliance with industry standards and regulatory requirements. The role requires excellent communication skills, automation skills (selenium &amp; Java), attention to detail, and the ability to work effectively in a dynamic, fast-paced environment. You will be responsible for leading the end to end QE efforts for the project and need to mentor and coach the QE team, to ensure the productivity.</div><div></div><div><br>
Key Responsibilities:</div><div></div><div><br>
Collaborate with stakeholders to understand business requirements and functional specifications.<br>
Understand and create reusable utilities and libraries at the framework level.<br>
Understand the existing automation framework code and then build on top of it, as per the new enhancements.<br>
Deep practical knowledge and ability to work with automation tools like Selenium (with Java), Rest Assured &amp; Postman is a must.<br>
Understand the existing API automation framework and then build on top of it, as per the new enhancements.<br>
Good working experience in XML and Database testing.<br>
Integrate automated tests into CI/CD pipelines (e.g., Jenkins, GitLab CI, Azure DevOps).<br>
Design and execute test cases based on business requirements and user stories.<br>
Able to work on the testing of sprint stories and figure out regression test cases out of them, which can be automated.<br>
Performing all applicable SDLC activities for the work items assigned including requirement analysis, impact analysis and effort estimations.<br>
Identify, document, and track defects using appropriate tools and techniques.<br>
Verify defect fixes and ensure that software meets quality standards and acceptance criteria.<br>
Participate in requirement analysis and contribute to test planning and estimation activities.<br>
Support user acceptance testing and assist in troubleshooting issues reported by end-users.<br>
Continuously improve testing processes and methodologies to enhance efficiency and effectiveness.<br>
Proactive, Self-motivated and ability to work on his/her individual capacity.<br>
Effective reporting capabilities on daily/weekly status.</div><div></div><div><br>
Requirements:</div><div></div><div><br>
B.Tech/B.E in Computer Science, Information Technology, or related field/MCA.<br>
6-8 years of experience in software testing, preferably in the insurance domain.<br>
Hand On experience in automation tools like Selenium (with Java), Rest Assured &amp; Postman is a must.<br>
Should be able to create automation framework &amp; should be able to implement an automation solution wherever required. Experience with test management tools &amp; defect management tools like JIRA.<br>
Solid knowledge of software testing methodologies, techniques, and best practices.<br>
Hands on experience with XML and Database testing.<br>
Experience in Mobile Testing is an added advantage.<br>
Understanding of insurance industry processes, products, and regulations is good to have. Familiarity with Agile/Scrum methodologies and tools such as JIRA. Excellent analytical and problem-solving skills with a keen attention to detail.<br>
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.<br>
Relevant certifications such as ISTQB Foundation Level or equivalent, CSM, Safe agile are a plus.</div><div></div><div>
Location:</div><div>
This position can be based in any of the following locations:</div>
Chennai<div>
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday</div></div>

Automation Quality Lead Engineer

Henkel

<div><div><h4 class="jobSectionHeader"><b>About this Position</b><b>
</b></h4>This role is responsible for ensuring product quality and regulatory compliance through testing of materials, supporting quality investigations, maintaining lab standards, and driving process improvements within the quality department.<br>
<br>
<h4 class="jobSectionHeader"><b>What you&acute;ll do</b><b>
</b></h4><ul><li>Perform standard quality control testing on incoming raw materials, semi-finished goods, and finished goods.
</li><li>Comply with all Health, Safety, and Environmental (SHE) rules, procedures, and regulations.
</li><li>File and maintain retain samples, dispose of old retain samples, and maintain a clean working environment.
</li><li>Assist Quality Engineers with complaint investigations and provide appropriate training to internal customers in the SHEQ area.
</li><li>Identify and implement opportunities for process optimization within the quality department.
</li><li>Develop tests and report on formulations, executing lab testing and generating test data and documentation. Communicate with various internal functions and execute the implementation of regulation changes.
</li></ul><h4 class="jobSectionHeader"><b>What makes you a good fit</b><b>
</b></h4><ul><li>Bachelor&rsquo;s degree in chemistry, Chemical Engineering, or Analytical Chemistry (master&rsquo;s degree is a plus).</li><li>
3 to 5 years of experience in chemical laboratories within FMCG, chemical, or manufacturing industries, preferably including at least 2 years in a leadership or supervisory role</li><li>
Fluent level of English is required.</li><li>
Ability to train, mentor, and evaluate lab technicians and analysts.</li><li>
Solution-Oriented, analytical and structured.</li></ul>
<h4 class="jobSectionHeader"><b>Some perks of joining Henkel</b><b>
</b></h4><ul><li>Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year</li><li>
Diverse national and international growth opportunities</li><li>
Globally wellbeing standards with health and preventive care programs</li><li>
Gender-neutral parental leave for a minimum of 8 weeks</li><li>
Employee Share Plan with voluntary investment and Henkel matching shares</li><li>
Comprehensive Health Insurance for employee + dependents</li><li>
Employee Assistance Programme provides a wide range of mental health and wellbeing benefits</li></ul>
<p>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</p></div></div>

Quality Lead - Chemical lab

GOAT Group

<div><p><b>Role Overview</b></p>
<p>
The Lead of Operations Quality &amp; Performance will support the ongoing growth and sustainability of GOAT Group's quality performance program. They will work directly for the Manager of Operations Quality &amp; Performance to ensure the quality performance program is maintained, optimized, and consistently adhered to across our global warehouse network. These efforts will play a critical role in improving operational excellence and providing a world-class customer experience. The Lead will also have an immense impact on our cost of poor quality, directly impacting profitability.</p>
<p>
The Lead of Operations Quality &amp; Performance will be required to work on-site every day in our local warehouse. The Lead will be required to conduct internal audits to assess adherence to GOAT Group's standards, compile results into a data-driven report, and provide feedback to the leadership team. Based on audit findings, the Lead is expected to execute training sessions that will improve process accuracy, depending on each department's needs. Additionally, the Lead is expected to review and analyze the weekly Quality Performance report to identify trends and areas of opportunity to discuss with each facility.</p>
<p><b>
In this role, you will:</b></p>
<ul>
<li>Assist the Manager, Operations Quality &amp; Performance in maintaining and optimizing the quality performance program to ensure alignment with company standards and objectives.</li>
<li>Analyze data and quality performance metrics to identify trends, opportunities, and areas for improvement within our operations</li>
<li>Collaborate with operations teams to address areas of improvement and implement corrective actions to ensure that process failures are mitigated</li>
<li>Provide training and guidance to warehouse teams on operational processes to improve quality performance metrics and minimize cost</li>
<li>Create meaningful and interactive training material on existing and new operational processes</li>
<li>Conduct regular reviews and internal audits to ensure compliance with established standards and requirements</li>
<li>Assist in the preparation and distribution of reports and findings related to quality performance to operations managers and key stakeholders</li>
<li>Support the Manager of Operations Quality &amp; Performance in leading and coordinating quality-related initiatives, projects, and strategic objectives</li>
</ul>
<p><b>We are looking for:</b></p>
<ul>
<li>2+ years of operations experience</li>
<li>2+ years of warehouse training experience</li>
<li>Experience creating and executing internal audits</li>
<li>Bachelors degree preferred</li>
<li>Must have the flexibility to be on site Monday through Friday</li>
<li>Must be willing to travel to facilities throughout the US to evaluate the facility's process performance and conduct training when needed</li>
<li>Must be able to communicate effectively with leadership within the Operations organization</li>
<li>Must be a proactive problem-solver and process-improver</li>
<li>Must be able to lift and move boxes (up to 35 pounds)</li>
</ul><div><p>
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands&ndash;GOAT, Flight Club, Grailed and alias&ndash;GOAT Group has a global community of more than 60 million members across 170 countries.</p>
<p>
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.</p>
<p>
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.</p>
<p>
Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.</p>
<p>
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.</p>
<p><i>
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. </i><i>If you are a California resident, please review our </i><i>California Privacy Rights Notice for Job Applicants</i><i>. </i><i>If you are an EU or UK resident, please review our </i><i>EU / UK Candidate &amp; Employee Privacy Notice.</i></p></div></div>

Operations Quality & Performance Lead

Starlink Qatar

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 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
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 We are seeking an experienced Service Delivery &amp; Quality Assurance Lead to spearhead a landmark digital transformation in Doha, Qatar. In this strategic role, you will be responsible for leading the end-to-end evolution of a major national platform from its current version to the next generation. You will establish the master delivery governance framework, ensuring structured oversight across all technical, operational, and governance workstreams. Your leadership will be critical in managing the integrated master schedule, coordinating complex cross-vendor release trains, and enforcing a rigorous quality assurance strategy. This position demands a leader who can ensure service continuity during a complex transition, manage program-level risks, and drive operational readiness. You will collaborate with senior stakeholders to provide clear assurance and reporting, championing a culture of delivery excellence and continuous improvement.
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 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
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 &rtrif; Extensive program management experience leading large-scale, complex, cloud-based ICT transformations.
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 &rtrif; Proven expertise in establishing and managing delivery governance frameworks, including change control (CAB) and stage-gate processes.
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 &rtrif; Demonstrated ability to own and maintain an Integrated Master Schedule (IMS) with multiple cross-vendor dependencies.
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 &rtrif; Deep knowledge in defining and implementing comprehensive Quality Assurance (QA) and Test Strategies (SIT, UAT, Performance, Security).
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 &rtrif; Experience in leading operational readiness, service transition, and defining SLA/OLA frameworks.
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 &rtrif; Skilled in orchestrating complex release management, including cutover planning, go/no-go assessments, and hypercare.
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 &rtrif; Strong command of program-level risk and issue management, ensuring timely mitigation and resolution.
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 &rtrif; Proficiency with program management platforms such as MS Project, Azure DevOps, or Jira.
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 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
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 &rtrif; Experience working within government, smart city, or national digital platform programs.
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 &rtrif; Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Systems, or a related engineering field.
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 &rtrif; Strong understanding of enterprise ICT architectures, cloud ecosystems (Azure, AWS), and integration frameworks.
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 &rtrif; Excellent presentation skills with the ability to communicate complex topics to executive stakeholders.
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 &rtrif; Proficiency in Arabic is a significant advantage.
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 🚀 𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 &ndash; 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! 🚀
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Service Delivery & Quality Assurance lead

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