quality manager

Faena

<div><b>Company Description</b><p><br>
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>
<br>
As we continue our expansion into the Kingdom of Saudi Arabia, <b>FAENA The Red Sea</b> will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><b><br>
Job Description</b><p><br>
The <b>Quality Manager</b> at FAENA Red Sea is responsible for overseeing the development, implementation, and continuous improvement of quality standards across all departments of the property. This role plays a key part in ensuring a consistently exceptional guest experience that reflects FAENA&rsquo;s signature of excellence and attention to detail.</p><p>
Working closely with department heads and leadership, the Quality Manager supports operational teams by embedding a culture of excellence, accountability, and innovation&mdash;driving service consistency, compliance, and guest satisfaction.</p><p><b>
Key Responsibilities</b></p><p><b>
Quality Assurance &amp; Compliance</b></p><ul><li><p>
Design, implement, and monitor property-wide quality assurance programs, SOPs, and service standards.</p></li><li><p>
Conduct regular audits and inspections across all operational areas to ensure compliance with brand, health, safety, and regulatory standards.</p></li><li><p>
Track and report on KPIs related to guest satisfaction, service delivery, and operational consistency.</p></li></ul><p><b>
Guest Experience &amp; Service Excellence</b></p><ul><li><p>
Analyze guest feedback (e.g., TrustYou, Forbes, direct guest reviews) to identify trends and areas for improvement.</p></li><li><p>
Lead root-cause analysis of service failures and collaborate with departments on corrective actions and guest recovery plans.</p></li><li><p>
Champion a proactive guest-centric culture and partner with frontline leaders to deliver &ldquo;wow&rdquo; moments.</p></li></ul><p><b>
Training &amp; Development</b></p><ul><li><p>
Support People &amp; Culture in developing service training programs tied to guest feedback, Forbes standards, and brand pillars.</p></li><li><p>
Conduct quality-focused training sessions to reinforce standards and empower staff in delivering personalized luxury experiences.</p></li><li><p>
Coach and mentor departmental trainers and supervisors on service quality best practices.</p></li></ul><p><b>
Performance Monitoring &amp; Reporting</b></p><ul><li><p>
Maintain a centralized dashboard of quality metrics, feedback channels, and audit results.</p></li><li><p>
Present regular quality performance reviews to the leadership team, highlighting wins, risks, and areas for improvement.</p></li><li><p>
Collaborate with IT and systems teams to optimize data collection, feedback loops, and reporting processes.</p></li></ul><p><b>
Continuous Improvement &amp; Innovation</b></p><ul><li><p>
Lead cross-functional initiatives to elevate service standards and operational efficiency.</p></li><li><p>
Keep abreast of industry best practices and apply relevant innovations to enhance the FAENA guest journey.</p></li><li><p>
Facilitate brainstorming sessions and quality improvement projects with various departments.</p></li></ul><b><br>
Qualifications</b><br>
<ul><li>
Proven experience (minimum 5&ndash;7 years) in Quality Management, Guest Experience, or Operational Excellence, ideally within the luxury hospitality sector.</li><li>
Strong knowledge of international service and quality standards, including LQA, Forbes, ISO, and HACCP.</li><li>
Demonstrated ability to analyze guest feedback, performance data, and audit results to drive continuous service improvement.</li><li>
Exceptional attention to detail, critical thinking, and problem-solving skills, with a focus on service consistency and operational compliance.</li><li>
Strong interpersonal and communication skills, with a collaborative leadership style that builds trust and engagement across all levels.</li><li>
Experience working with guest feedback and audit platforms (e.g., Medallia, TrustYou), and familiarity with performance measurement tools and dashboards.</li><li>
Culturally aware and emotionally intelligent, with a high degree of discretion and professionalism in guest and team interactions.</li><li>
Deep understanding of luxury service expectations, brand standards, and the delivery of personalized guest experiences.</li><li>
Ability to thrive in a high-paced, evolving environment, managing priorities while maintaining a focus on quality and excellence.</li><li>
Solid understanding of local health, safety, and compliance regulations, ensuring strict adherence to all legal and operational requirements.</li></ul></div>

Quality Manager

Accor

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><p><br>
Key Responsibilities</p><p>
1. Quality Management System</p><ul><li>
Develop and implement quality assurance policies and procedures.</li><li>
Monitor and evaluate service quality across tourism services such as accommodations, tours, transportation, and customer support.</li><li>
Ensure compliance with international tourism and hospitality standards.</li></ul><p>
2. Service Quality Monitoring</p><ul><li>
Conduct regular quality audits of services and facilities.</li><li>
Analyze customer feedback, reviews, and satisfaction surveys.</li><li>
Identify areas for service improvement and implement corrective actions.</li></ul><p>
3. Customer Experience Improvement</p><ul><li>
Develop strategies to enhance guest satisfaction and service excellence.</li><li>
Handle quality-related customer complaints and ensure timely resolution.</li><li>
Monitor online reviews and reputation management platforms.</li></ul><p>
4. Training and Staff Development</p><ul><li>
Train employees on quality standards, customer service excellence, and operational procedures.</li><li>
Promote a culture of quality awareness and continuous improvement.</li></ul><p>
5. Compliance and Standards</p><ul><li>
Ensure compliance with tourism regulations, safety standards, and certifications (e.g., ISO, sustainability certifications).</li><li>
Maintain documentation related to quality policies and procedures.</li></ul><p>
6. Performance Analysis</p><ul><li>
Track key performance indicators (KPIs) related to service quality.</li><li>
Prepare quality performance reports for management.</li><li>
Recommend process improvements to increase efficiency and service standards.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in <b>Tourism Management, Hospitality Management, Business Administration, or </b>Veterinary medicine</li><li>
Certification in <b>Quality Management or ISO standards</b> is an advantage.</li><li>
3&ndash;5 years of experience in <b>quality management or operations in the tourism/hospitality industry</b>.</li></ul></div>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26053731<br>
<b>Job Category</b>Procurement, Purchasing, and Quality Assurance<br>
<b>Location</b>The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Implements quality assurance processes and verifies training and development activities are strategically linked to the company&rsquo;s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p><br>
</p><p><b>Essential Experience</b></p>
<ul><li>Experience and/or knowledge of hotel business.</li></ul>
<ul><li>Ability to understand quality management practices and teaches to others.</li></ul>
<ul><li>Ability to understand data collection methods.</li></ul>
<ul><li>Knowledge of budget preparation and the control of costs.</li></ul>
<ul><li>Working knowledge of statistical measurement tools.</li></ul>
<ul><li>Effective presentation skills.</li></ul>
<ul><li>Detail orientation and analytical</li></ul>
<p><b>Desirable Experience</b></p>
<ul><li>Operations background &ndash; depending on hotel facilities, a rooms or f&amp;b background may be preferred</li></ul>
<ul><li>Previous training in guest relations.</li></ul>
<ul><li>Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.</li></ul>
<ul><li>Experience/trained in Six Sigma or TQM</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Quality Assurance Goals</b></p>
<ul><li>Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.</li></ul>
<ul><li>Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.</li></ul>
<ul><li>Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.</li></ul>
<ul><li>Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.</li></ul>
<ul><li>Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.</li></ul>
<ul><li>Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.</li></ul>
<ul><li>Immerses in operations to better understand issues/defects faced on the ground.</li></ul>
<ul><li>Drives several initiatives for business standard audits and guestvoice.</li></ul>
<ul><li>Conducts monthly audit to verify compliance with company and brand standards.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Directs property quality efforts to address critical customer requirements.</li></ul>
<ul><li>Completes other reasonable duties as requested by leadership.</li></ul><p><br>
</p><p><b>Executing Quality Training Programs</b></p>
<ul><li>Partners with Learning &amp; Development (L&amp;D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.</li></ul>
<ul><li>Develops specific training designed to improve service performance.</li></ul>
<ul><li>Drives brand values and philosophy in all training and development activities.</li></ul>
<ul><li>Partners with L&amp;D team to verify transfer of learning in the hotel/classroom takes place.</li></ul>
<ul><li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li></ul>
<ul><li>Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.</li></ul><p><br>
</p><p><b>Managing Quality Tools</b></p>
<ul><li>Verifies that management practices at all levels are aligned with quality tools.</li></ul>
<ul><li>Verifies the tools for continuous improvements are in place and being utilized.</li></ul>
<ul><li>Uses data collection methods to identify, compile, display, track, and analyze defect trends.</li></ul><p><br>
</p><p><b>Managing the Guest Experience</b></p>
<ul><li>Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li></ul>
<ul><li>Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Mace Group

<div><p>Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.</p><p>
The project:</p><p>
This is an opportunity to work on one of the largest programmes in Saudi Arabia. This unique project consists of major mixed-use development including sports facilities, entertainment and arts along with all associated infrastructure.</p><p>
Mace is one of the delivery partners requiring high-calibre and experienced professionals to lead integrated teams throughout each phase of the project.</p><p>
The role:</p><p>
Mace is seeking a Senior Quality Manager to support the delivery of major district roads infrastructure works within are large area of the Programme. The role will be responsible for leading and implementing the project quality management strategy, ensuring that all works are delivered in full compliance with contractual, statutory, and Mace quality standards.</p><p>
This position will work closely with engineering, construction, commercial, and assurance teams, as well as contractors and stakeholders, to drive a strong quality culture across the programme.</p><p>
You&rsquo;ll be responsible for:</p><ul><li>
Lead the development, implementation, and monitoring of the Project Quality Management Plan for district roads works within the Lower Plateau.</li><li>
Ensure compliance with contract requirements, applicable standards, codes, and statutory regulations throughout design and construction phases.</li><li>
Manage quality assurance and quality control activities across earthworks, pavements, structures, utilities, and associated infrastructure.</li><li>
Oversee contractor quality systems, including review and approval of ITPs, method statements, inspection records, and test results.</li><li>
Coordinate and lead quality audits, inspections, and surveillance activities, driving timely close out of non conformances.</li><li>
Support design and construction teams in resolving quality issues and ensuring right first time delivery.</li><li>
Provide quality leadership across interfaces with other districts, packages, and enabling works.</li><li>
Prepare and present quality performance reports, dashboards, and risk assessments to programme and senior leadership teams.</li><li>
Promote continuous improvement, lessons learned, and best practice across the district roads delivery teams.</li></ul><p>
You&rsquo;ll need to have:</p><ul><li>
Bachelor&rsquo;s degree in engineering, Construction Management, or a related discipline.</li><li>
Professional certification or training in Quality Management is advantageous.</li><li>
Chartered or working toward professional accreditation is desirable.</li><li>
Proven experience as a Quality Manager or Senior Quality Manager on large scale infrastructure or major roads projects.</li><li>
Strong knowledge of quality management systems (ISO 9001) and infrastructure QA/QC processes.</li><li>
Experience working on complex, multi package programmes with multiple contractors and interfaces.</li><li>
Solid understanding of highways, utilities, structures, and earthworks quality requirements.</li><li>
Demonstrated ability to manage audits, NCRs, corrective actions, and quality reporting.</li><li>
Confident communicator with the ability to influence senior stakeholders and delivery teams.</li></ul><p>
Our values</p><p>
Safety first - Going home safe and well: We champion a safe, diverse, and inclusive working environment, understanding the importance of well-being in every team.</p><p>
Client focus - Deliver on our promise: We own the quality of deliverables and strategic outcomes and build long-term relationships with our clients.</p><p>
Integrity - Always do the right thing: We influence positive outcomes within our industry while always aligning with our compliance obligations.</p><p>
Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.</p><p>
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfill all the criteria, please apply, as you may still be the best candidate for this role or another role within our organisation.</p><p><br>
We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.</p><p>
#LI-Onsite</p></div>

Senior Quality Manager

Worley

<div><div>Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Right now, we&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while providing the energy, chemicals and resources needed now.<br>
</div><div></div><div>As <b>Quality Deputy Manager </b>you will be responsible for assisting with the management of the quality assurance and quality control functions of Worley personnel and subcontractors on a nuclear project, providing direct interface with the Customer and assisting in training the Customer&rsquo;s personnel.<br>
</div><div></div><p><b>Duties and Responsibilities
</b></p><ul><li>Organize s and leads the Worley Quality team in the absence of the Quality Manager to help the Customer ensure the project is effectively and technically developed to meet the contract requirements and standards, local and international codes, timeline, and budget during all project phases &ndash; design, construction, including manufacturing and installation, testing, and commissioning .
</li><li>Assists in ensuring the Worley Quality team is correctly indoctrinated in Nuclear quality and HSE standards.
</li><li>Responsible for providing technical support to the Worley Project Manager and project management team.
</li><li>Represents Worley Quality team at internal &amp; external meetings on the project.
</li><li>Assists in ensuring that Worley project procedures are developed and rolled out for the project and that work is performed following Worley &amp; Project internal processes and procedures.
</li><li>Supports the Owner&rsquo;s Quality team in performing internal audits and audits of project Contractors and Subcontractors.
</li><li>Reports on project technical scope performance against the baseline plan.
</li><li>Ensures that the Worley team and any third-party subcontractors adhere to the Project execution and quality plans.
</li><li>Organizes and manages review of documents.
</li><li>Ensures participation in safety and hazard assessments.
</li><li>Reviews, comments and prepares drafts of client correspondence pertaining to Quality systems and processes.
</li></ul><div><p><b>Experience and Qualifications
</b></p><ul><li>Bachelor&rsquo;s degree in Engineering.
</li><li>Strong technical skills; 10+ years of experience in QA/QC in nuclear power plant operation and/or nuclear construction projects, including experience as an auditor and/or inspector.
</li><li>Proven to be effective working in multi-cultural teams.
</li><li>Recognized as having a specialized depth or breadth of expertise.
</li>Excellent report writing skills.<br>
<li>
</li></ul><p></p><p><b>Special Job Requirements
</b></p></div><div><ul><li>Ability to communicate, influence and persuade.
</li><li>Strong written and verbal communication skills in English are essential, understanding of Russian is a plus.
</li><li>Sound engineering background.
</li><li>Prudent use of confidential information.
</li><li>Organized and disciplined, capability to plan and schedule tasks and events.
</li>Ability to work and interact with multidiscipline teams.<br>
<li>
</li></ul></div><p></p><p><b>Moving forward together
</b></p><p>At Worley we want our people to be energised and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation.
</p><p>We recognise the value of equal employment opportunity and are committed to promoting fairness, equity and diversity in its workplace hence we encourage applications from people with a variety of experience and backgrounds. We&rsquo;re building a diverse, inclusive, and respectful workplace where everyone feels they belong, can be themselves, and are heard.
</p><p>Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Apply today.</p></div>

Deputy Quality Manager

Sutherland

<div><b>Company Description</b><p><b><br>
About Sutherland</b></p><p>
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they&rsquo;re our core expertise.<br>
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.</p><p>
We&rsquo;ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless &ldquo;as a service&rdquo; model.</p><p>
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.</p><p>
Sutherland<br>
<i>Unlocking digital performance. Delivering measurable results.</i></p><b><br>
Job Description</b><p><br>
We are seeking a highly skilled and motivated <b>Training &amp; Quality Manager</b> to join our team. In this dual role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.</p><ul><li>
Design, develop, and implement comprehensive training programs to enhance employee skills and performance</li><li>
Conduct training needs assessments and create tailored learning solutions for various departments</li><li>
Manage and maintain the organization's quality management system, ensuring compliance with industry standards</li><li>
Lead quality assurance initiatives and continuous improvement projects</li><li>
Develop and track key performance indicators (KPIs) for both training effectiveness and quality metrics</li><li>
Conduct regular quality audits and implement corrective actions as needed</li><li>
Collaborate with department heads to identify training needs and quality improvement opportunities</li><li>
Identify opportunities to improve processes, tools, and methodologies that drive efficiency and performance</li><li>
Mentor and guide team members in both training and quality management practices</li><li>
Lead, develop, and manage both Training and Quality teams, ensuring strong bench strength and succession planning</li><li>
Stay updated on industry trends and best practices in training methodologies and quality management</li><li>
Prepare and present reports on training outcomes and quality performance to senior management</li><li>
Manage relationships with internal and external stakeholders, providing regular updates on training effectiveness, quality performance, and key initiatives</li><li>
Partner cross-functionally (Service Delivery, Ops Excellence, Talent Acquisition, Workforce Management, and HR) to align on priorities and drive results</li><li>
Foster a culture of continuous learning, accountability, and high performance</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in any field (Master&rsquo;s/MBA preferred)</li><li>
Minimum 5-7 years of experience in training and quality management roles</li><li>
Proven track record in developing and implementing successful training programs</li><li>
Strong knowledge of quality management systems and process improvement methodologies</li><li>
Excellent project management skills with the ability to manage multiple initiatives simultaneously</li><li>
Advanced analytical and problem-solving skills</li><li>
Outstanding communication and presentation abilities</li><li>
Strong leadership skills with experience in team management</li><li>
Proficiency in learning management systems and quality management tools</li><li>
Certifications in Training Management and Quality Management (e.g., Certified Training and Development Professional, Six Sigma Black Belt) preferred</li><li>
In-depth knowledge of industry standards and best practices in training and quality management</li><li>
Ability to adapt to changing priorities and work effectively in a fast-paced environment</li><li>
Excellent interpersonal skills with the ability to build relationships across all levels of the organization</li></ul><br>
<b>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

Manager - Training & Quality Manager

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><br>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>
Technical Quality Manager &ndash; SAP Premium Engagements</b></h2><p>
SAP is hiring a Technical Quality Manager to support our Premium Engagements customers, including SAP MaxAttention and SAP ActiveAttention. This role provides strategic technical guidance and ensures customers realize the full value of their SAP investments.</p><h3 class="jobSectionHeader"><b>
Role Overview</b></h3><p>
The Technical Quality Manager serves as a trusted advisor to large enterprise customers. You will manage the Premium Engagement service plan, guide digital transformation activities, and ensure successful adoption of SAP technology across cloud, hybrid, and on‑premise landscapes.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Lead the execution of the SAP Premium Engagement service plan</li><li>
Build strong customer relationships and act as a trusted technical advisor</li><li>
Provide expert guidance on SAP S/4HANA, SAP HANA, SAP BTP, SAP Cloud Platform, and SAP BASIS topics</li><li>
Support integration, operations, and optimization across all SAP systems and landscapes</li><li>
Identify issues, drive action plans, and support customers during critical situations</li><li>
Collaborate with System Integrators and ensure alignment with SAP best practices</li><li>
Drive innovation through scenario prototyping and technology adoption</li></ul><h3 class="jobSectionHeader"><b>
Requirements</b></h3><ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in a STEM field, or equivalent experience</li><li>
Fluency in English and Arabic</li><li><b>
Must have strong, hands‑on SAP experience (minimum 8 years)</b><br>
Experience may include S/4HANA, HANA, BASIS, SAP BTP, SAP Cloud Platform, SAP development, or core integration</li><li>
Strong understanding of SAP architectures, upgrades, migrations, and operational processes</li><li>
Excellent communication, presentation, and customer management skills</li><li>
Preferred certifications: SAP product certifications, Cloud, Programming, Enterprise Architecture</li></ul><h3 class="jobSectionHeader"><b>
Ideal Candidate</b></h3><p>
You bring deep SAP expertise, strong customer leadership skills, and the ability to guide customers through complex technical landscapes and innovative SAP solutions.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
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Requisition ID: 433733 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

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