quality officer

ACE Money Transfer

About Us:ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. ACE Money Transfer is an online remittance services provider from UK, Europe, Canada, &amp; Australia. ACE Money Transfer is a part of ACE Group of companies, which has a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.Job Title: Quality Officer Position Summary:The Quality Officer at ACE Money Transfer plays an essential role in maintaining and enhancing service quality across all customer touchpoints. This role supports the company&rsquo;s commitment to delivering exceptional customer experiences by evaluating communication channels, analysing feedback, and ensuring adherence to service standards. The Quality Officer contributes to continuous improvement by providing actionable insights and supporting quality-driven initiatives across departments.Key Responsibilities:<ul><li>Monitoring &amp; Evaluation:</li></ul>Regularly assess service interactions across calls, chats, tickets, IVR, and social media channels to ensure consistency with company standards.<ul><li>Customer Feedback Analysis:</li></ul>Analyse customer feedback from platforms like Trustpilot, IVR ratings, and social media to identify trends, service gaps, and opportunities for improvement.<ul><li>Mystery Shopping:</li></ul>Conduct periodic mystery shopping exercises to evaluate front-line service delivery and ensure policy compliance.<ul><li>Reporting &amp; Documentation:</li></ul>Compile and present quality assurance reports highlighting key findings, recurring issues, and suggestions for service enhancement.<ul><li>Training &amp; Development Support:</li></ul>Collaborate with training teams by providing real-life scenarios, case studies, and quizzes based on quality findings to enhance staff performance.<ul><li>Process Improvement:</li></ul>Identify process inefficiencies based on QA evaluations and suggest modifications to improve overall customer experience.<ul><li>Quality Standards Maintenance:</li></ul>Ensure that all customer interactions meet established service quality guidelines and compliance standards.<ul><li>Performance Tracking:</li></ul>Utilize QA tools and portals to monitor and track individual and team performance against predefined KPIs.<ul><li>Customer Advocacy:</li></ul>Monitor evolving customer expectations and work closely with relevant teams to align services accordingly.<ul><li>Administrative Tasks:</li></ul>Perform other quality-related duties and tasks assigned by the management as required.Requirements:Education:<ul><li>Bachelor&rsquo;s degree in Business Administration, Quality Management, or a related field.</li></ul>Certifications (Preferred):<ul><li>Quality Assurance or Customer Experience-related certifications are a plus.</li></ul>Experience:<ul><li>2&ndash;3 years of experience in a quality assurance or customer experience role within a call centre or financial services environment.</li></ul>Skills:<ul><li>Strong communication (written &amp; verbal) and interpersonal skills.</li><li>Solid analytical skills with the ability to interpret customer feedback trends.</li><li>Proficient in English and skilled in Microsoft Office Suite and CRM/QA platforms.</li></ul>Attributes:<ul><li>Detail-oriented, proactive, and adaptable.</li><li>Capable of working independently and as part of a team.</li><li>Committed to maintaining high standards of customer service and compliance.</li></ul>ACE Money Transfer Profile: https://acemoneytransfer.com/company-profileJob Type: Full-timeWork Location: In person

Quality Officer

Al Rahamh Home Nursing

Qualifications* Bachelor's degree in healthcare administration, Nursing, or any related field* Has proven more than 2 years of experience as a Healthcare Quality Officer*Preferably has Abu Dhabi (DOH, JCIA, TASNEEF, JAWDA, OSHMS), UAE experience as Healthcare Quality* Strong knowledge of regulatory requirements and quality improvement methodologies, including data analysis and reporting* Excellent communication and interpersonal skills, with the ability to educate and inspire others to achieve quality improvement goals* Ability to work effectively in a team and collaborate with diverse stakeholders* Proven track record of designing and implementing successful quality improvement initiatives* Excellent problem-solving and critical-thinking skills, with the ability to identify opportunities for improvement and develop action plans* Proficiency in Microsoft Office applications* FEMALE/MALE*ANY NATIONALITY*Must be in UAEJob Type: Full-timeJob Type: Full-time

Healthcare Quality Officer

Robert Half

We are looking for a skilled and committed Quality Officer/Engineer with 2 to 4 years of hands-on experience in quality assurance and ISO system implementation. The candidate will be responsible for maintaining quality standards, ensuring compliance with ISO 9001:2015, and supporting continuous improvement initiatives across the production and quality processes.Key Responsibilities:<ul><li>Lead or support the implementation and maintenance of ISO 9001:2015 and other quality standards.</li><li>Conduct internal quality audits, generate audit reports, and follow up on corrective/preventive actions (CAPA).</li><li>Develop, review, and manage quality documentation, including SOPs, work instructions, checklists, and inspection plans.</li><li>Perform in-process, incoming, and final inspections to ensure product compliance.</li><li>Coordinate with production, maintenance, and engineering teams to resolve non-conformities.</li><li>Ensure calibration and verification of measuring and testing instruments.</li><li>Assist in supplier quality assessments and maintain supplier evaluation records.</li><li>Monitor and report on KPIs related to quality performance and customer satisfaction.</li><li>Identify opportunities for process improvement and cost reduction without compromising quality.</li><li>Train production and quality staff on quality standards and procedures.</li></ul>Qualifications &amp; Skills:<ul><li>DAE Mechanical or Bachelor&rsquo;s Degree in Mechanical/Industrial Engineering</li><li>2&ndash;4 years of experience in QA/QC roles in manufacturing, engineering, or industrial settings</li><li>Strong understanding and hands-on experience with ISO 9001:2015 implementation</li><li>Knowledge of quality tools and methodologies (5S, Root Cause Analysis, PDCA, FMEA, etc.)</li><li>Familiarity with inspection techniques, gauges, and quality testing equipment</li><li>Proficient in MS Office (Excel, Word, PowerPoint)</li><li>Good communication, reporting, and documentation skills</li><li>Ability to work independently and in cross-functional teams</li></ul>Preferred Experience:<ul><li>Experience in automotive, fabrication, metalworking, or engineering industries</li><li>Exposure to external audits, customer audits, or certification processes</li><li>Knowledge of ISO 14001, ISO 45001, or other integrated management systems (IMS) is a plus</li></ul>Benefits:<ul><li>Salary: PKR 50,000 &ndash; 80,000 per month (based on skills and experience)</li><li>Statutory Benefits: EOBI, Paid Leaves, Public Holidays</li><li>Professional Development &amp; Training Opportunities</li><li>Supportive and growth-oriented work environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Salary Expectations ?</li></ul>Work Location: In person

Quality Officer / Quality Engineer

Sharmeen Group

Note: Apply through emails Only at sf.hr1@sharmeengroup.comWe are looking for Quality Control OfficerKey Responsibilities:<ul><li>Conduct quality checks on raw materials, in-process goods, and finished products to ensure compliance with quality standards and specifications</li></ul><ul><li>Monitor production processes to identify deviations or defects and recommend corrective and preventive actions.</li></ul><ul><li>Perform routine sampling, testing, and analysis using standard laboratory methods and equipment.</li></ul><ul><li>Record and analyze quality data, prepare inspection reports, and maintain accurate quality documentation.</li></ul><ul><li>Work closely with production and procurement teams to address quality-related issues and ensure continuous improvement.</li></ul><ul><li>Ensure packaging and labeling meet brand and regulatory requirements.</li></ul><ul><li>Assist in internal and external audits, including regulatory inspections.</li></ul><ul><li>Train production staff on quality control standards, hygiene, and safety protocols.</li></ul><ul><li>Investigate customer complaints related to product quality and participate in root cause analysis and corrective action planning.</li></ul><ul><li>Location: Sukkur Khairpur</li></ul><ul><li>Salary : Market competitive</li></ul><ul><li>Qualifications and Requirements:</li></ul><ul><li>Bachelor&rsquo;s degree in Food Science, Chemistry, Microbiology, or a related field.</li></ul><ul><li>Minimum of 2&ndash;4 years of experience in quality control or quality assurance, preferably in the FMCG, food, beverage, or manufacturing industry.</li></ul><ul><li>Strong knowledge of GMP, HACCP, ISO 9001, and food safety standards.</li></ul>How to Apply:Interested candidates are encouraged to send their updated resumes to sf.hr1@sharmeengroup.com. Please mention &ldquo;Quality Control Officer&rdquo; in the subject line of your emailJob Type: Full-timeWork Location: In person

Quality Control Officer

Global Studies University

Reporting Relationship: Director of the Office of Institutional Effectiveness (OIE)Expected Starting Date:For immediate hireJob Status:Full-timeApplication Deadline:The position is open until filled About Us Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah.Read more . About the Position This position reports to the Director of the Office of Institutional Effectiveness (OIE). The objective of the Academic Quality Assurance Officer is to support OIE's efforts in all related business and operational functions to ensure quality assurance and monitor performance at GSU. The Quality Assurance Officer will assist in monitoring progress in matters related to quality assurance and enhancement of GSU's progress in areas of teaching, research, and knowledge production, with the objective to facilitate the best learning environment for faculty and graduate students, and most importantly to ensure that the institute achieves the highest ranking possible within the global educational ranking systems. The overall charge is to provide support through the development of a mechanism for collecting data on the institute's progress. One of the main objectives of the office is to enhance the institute's ranking according to the international standards of research and teaching institutions. Through OIE and GSU processes, the QA and enhancement officer works to establish and conduct ongoing evaluations through feedback from faculty, students, and staff, leading to constant improvement and maintenance of academic standards. The goal is to demonstrate to all stakeholders the high quality of teaching, learning, research, and publishing output of its faculty and graduate students, and to make sure they meet the standards and expectations according to the best practices in global peer institutions. This will be achieved by developing risk-based institutional and subject-for-review processes.The prospective candidate for the position should have background and long-term experience and understanding of the Academic Quality framework, including enhancement and assurance (QE&A) mechanisms; and a commitment to promoting and developing the consistency of the institute's engagement with quality processes to enhance the student learning experience and faculty research output. Key Responsibilities <ul><li>To work on issues related to national regulation and assessment of teaching quality, student progress, and graduates' future employment</li><li>To coordinate external reviews of academic quality and standards as assigned</li><li>To assist in the design and implementation of a model of continuous academic review to promptly identify and address challenges to the student experience, student progress, and graduate outcomes</li><li>To ensure that the institute meets the expectations for the UAE-CAA Higher Education</li><li>To manage the periodic review of the academic quality and standards</li><li>To manage the approval processes for new academic developments as assigned</li><li>Provide academic data analysis: report grades, exam results, and attendance</li><li>Develops accurate information and reports for OIE to provide the Office of the Chancellor and assist in maintaining standards of performance of the institute including underachieving students</li><li>Assist with strategic planning and monitoring of performance management in sync with CAA requirements as assigned</li><li>To work on accreditation compliance reporting and timelines</li><li>To work on a periodical benchmarking exercise to compare GSU to similar local, regional and international peer institutions by collecting relevant external data for purposes of benchmarking different academic and administrative functions and processes</li><li>To prepare, review and work on submission of accreditation reports and requirements to the CAA and other accreditation bodies.</li><li>To collaborate effectively with the Student Administration team, Academic Registration Office, and with Departments and their administrators</li><li>Perform all other functions as assigned by the Director of OIE</li></ul> Required Education <ul><li>Master's degree in a relevant field</li></ul> Required Work Experience <ul><li>Requires a minimum of 5 years of relevant experience in academic affairs, preferably, within a higher education institution</li><li>Previous experience in data management capacity within higher education</li><li>Experience in managing and developing data systems</li><li>Experience in producing accurate data for reporting and assessment</li><li>Experience in university ranking systems</li><li>Creating and maintaining data capture and data entry templates</li><li>Strong organizational skills, coupled with the ability to take initiative and work with limited supervision</li><li>Strong verbal and written communication skills, including presentation skills, and demonstrated competency in interacting with people at all levels of the organization</li><li>The ability to work effectively as part of a team in a multicultural environment, to handle pressure with a positive attitude, and to meet deadlines in a demanding work environment</li><li>Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description</li><li>Excellent oral and written communication skills in English, with a preference for proficiency in Arabic</li><li>Proficiency with Microsoft Office applications</li><li>The ability to maintain a high level of professionalism and confidentiality</li></ul>If you are interested, kindly send an email with your CV and a Cover Letter to the following email: . Please mention the position you are applying for in the subject line. Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children's school fees allowances subject to coordination of benefits. The Africa Institute (GSU) is committed to fair employment practices and encourages women and men of all national, ethnic, and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply. We anticipate a high number of applications and will do our best to respond to any queries. Please note that only shortlisted applicants will be contacted in the first instance.<img src="https://www.jobg8.com/Tracking.aspx?FXIqvVuqFNhbE4XwnCr0ILQRgGUK6iwRf" width="0" height="0" />

Quality Assurance Officer

Alabbar Enterprises

Job Responsibilities :
<ul>
<li>Implement, monitor, and review Food Safety Management Systems (FSMS) in compliance with UAE Municipality regulations, HACCP, and ISO 22000:2018.</li>
<li>Conduct internal audits, manage external audits (Municipality, ISO, franchise), and ensure timely corrective action.</li>
<li>Monitor hygiene, food safety, and quality standards across all operations (F&amp;B, Sweets &amp; Treats, Supply Chain, Maintenance).</li>
<li>Liaise with government authorities and maintain strong relationships with inspectors.</li>
<li>Investigate and report food safety incidents, ensuring corrective actions are implemented.</li>
<li>Coordinate laboratory testing (food, water, ice, swabs) and quality checks including taste tests.</li>
<li>Prepare QA manuals (Hygiene, SOPs, HACCP plans) and ensure compliance documentation is maintained.</li>
<li>Deliver and oversee training programs (Food Safety, PIC certification, refresher courses, chemical safety, fire safety, first aid, pest management).</li>
<li>Manage Food Watch system updates, compliance, supplier linkages, and training.</li>
<li>Support new projects by reviewing layouts for compliance and operational flow.</li>
<li>Coordinate calibration and maintenance of food safety equipment.</li>
<li>Collaborate with Supply Chain for product registration, labeling, and shelf-life studies.</li>
<li>Lead, mentor, and guide PICs and FSMS teams to uphold best practices in food safety.</li>
</ul>
Job Requirements :
<ul>
<li>Bachelor s degree in Food Science, Microbiology, Nutrition, or related field.</li>
<li>Minimum 4 6 years of experience in food safety/quality assurance, preferably in F&amp;B or hospitality.</li>
<li>Strong knowledge of HACCP, ISO 22000:2018, UAE Food Code, and Municipality FSMS requirements.</li>
<li>Experience in internal/external audits and liaising with government authorities.</li>
<li>Certified Food Safety Officer / PIC Trainer is preferred.</li>
<li>Strong leadership, communication, and training delivery skills.</li>
<li>Proficient in Food Watch application and digital FSMS systems.</li>
<li>Ability to work cross-functionally with multiple departments.</li>
<li>Detail-oriented, proactive in risk management, and problem-solving.</li>
</ul>

Dubai Corporation for Ambulance Services

<div><div>Auditing the compliance of medical dispatchers and radio operators with ambulance service policies, procedures, and circulars through listening to calls received from patients, injured individuals, or their relatives, and preparing related reports.
Auditing the compliance of ambulance crews with policies, procedures, and circulars related to ambulance service delivery by reviewing all details of patient transport and preparing related reports.
Reviewing the recording and modifications of all case data in the approved electronic system accurately to ensure data validity.
Auditing the compliance of field and telephone ambulance service providers with customer happiness standards and procedures, and preparing related reports.
Auditing the compliance of ambulance service providers with the policies, standards, and circulars governing patient and casualty transfers to the most suitable hospitals, and preparing related reports.
Auditing the compliance of partners with the terms of agreements and approved policies during patient and casualty transfers, and preparing related reports.
Communicating with concerned entities regarding investigations and taking appropriate actions against hospitals and healthcare facilities that fail to comply with approved agreements and policies related to patient transfer and reception.
Investigating complaints received during the transfer of patients and casualties related to operational issues and preparing related reports.
Conducting periodic measurements of performance indicators related to operational quality in ambulance service delivery.
Preparing reports on challenges encountered in systems and programs used by medical staff during telephone-based and on-site ambulance services and patient transfers.
Following up on the implementation of decisions resulting from audit reports and preparing related reports.
Preparing and following up on correspondences with external entities regarding work obstacles and process simplification, in coordination with the section head and under the direction of the immediate supervisor.
Keeping up to date with developments in the field of work and attending relevant training workshops.
Complying with information security systems, policies, processes, and programs.
Adhering to the standards and rules of professional conduct.
Performing any other related tasks as assigned or documented by the management.<div> 
</div></div><div>
Qualifications<div></div> 
Master&rsquo;s or Bachelor&rsquo;s degree in Quality Management or an equivalent field 
Master&rsquo;s degree does not require experience 
Bachelor&rsquo;s degree requires two (2) years of experience in the field of quality or an equivalent area</div></div><div></div>

Senior Operations Quality Officer (UAE National)

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Senior Operations Quality Officer (UAE National)