quality officer

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 177355
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 Al‑Futtaim Health is inviting Emirati nationals to join our Quality and Patient Safety team as a Quality Officer.
 
 
 
 This role is open exclusively to Emiratizations as part of our continued commitment to Emiratisation and the development of local talent within healthcare governance and quality.
 
 
 
 As a Quality Officer, you will play a critical role in supporting patient safety, accreditation readiness, quality improvement initiatives, and performance monitoring across HealthHub Clinics and services.
 
 
 
 Work Pattern
 
 
 
 Full‑time position.
 
 
 Corporate and clinic‑support role based in Dubai Festival City.
 
 
 5‑day work week designed to support work‑life balance.
 
 
 
 Your Impact
 
 
 
 Promote a culture of quality, safety, and continuous improvement across healthcare services.
 
 
 Support clinical and non‑clinical teams in delivering safe, effective, and patient‑centred care.
 
 
 Contribute to accreditation readiness and sustained compliance with healthcare standards.
 
 
 Strengthen governance, reporting, and evidence‑based decision‑making.
 
 
 Support the UAE&rsquo;s healthcare vision through strong quality and patient safety practices.
 
 
 
 Key Responsibilities
 
 
 
 Promote patient safety practices across HealthHub and support employees in quality improvement initiatives.
 
 
 Support the collection, validation, analysis, and presentation of quality and patient safety data.
 
 
 Assist departments in identifying, monitoring, and implementing quality improvement and patient safety projects.
 
 
 Conduct clinical case reviews and support identification of potential quality or safety concerns.
 
 
 Support the development, review, implementation, and maintenance of policies, procedures, and scopes of service.
 
 
 Maintain quality databases, policy registers, and organisational charts.
 
 
 Support accreditation activities, including preparation, coordination, and ongoing compliance monitoring.
 
 
 Coordinate and support quality committees, meetings, minutes, and follow‑up actions.
 
 
 Support focused reviews, audits, and performance improvement projects using recognised quality methodologies.
 
 
 Prepare accurate quality reports, dashboards, and visual presentations for management review.
 
 
 Support staff education, quality awareness activities, and patient safety initiatives.
 
 
 Ensure confidentiality of all patient, staff, and organisational information.
 
 
 
 Why Emirati Quality Officers Choose HealthHub
 
 
 
 Serve the community by safeguarding patient care and healthcare standards.
 
 
 Work within a dedicated Quality and Patient Safety function in a leading healthcare organisation.
 
 
 Develop strong expertise in accreditation, governance, audits, and performance improvement.
 
 
 Gain exposure to organisation‑wide quality initiatives across clinics and corporate functions.
 
 
 Access learning, professional development, and long‑term career growth opportunities.
 
 
 Competitive compensation, health and life insurance, and generous leave benefits.
 
 
 
 Who You Are
 
 
 
 Emiratization.
 
 
 Bachelor&rsquo;s degree in a related field such as Science, Healthcare, Nursing, or Quality Management.
 
 
 
 Minimum Of 5 Years&rsquo; Experience In a Healthcare Setting.
 
 
 
 Practical knowledge of quality improvement, patient safety, and healthcare governance principles.
 
 
 Experience supporting accreditation programmes and surveys.
 
 
 Familiarity with investigation tools such as root cause analysis and performance improvement methodologies.
 
 
 Strong analytical, reporting, and documentation skills.
 
 
 Excellent communication and stakeholder engagement skills.
 
 
 Good command of English; Arabic is an advantage.
 
 
 Strong organisational skills and ability to manage multiple priorities.
 
 
 Professional, ethical, and detail‑oriented approach to work.
 
 
 
 Ready to make an impact?
 
 
 
 Join a healthcare organisation that values quality, patient safety, and continuous improvement.
 
 
 Apply now and help strengthen the systems, standards, and practices that keep our patients safe and our services accredited.
 
 
 
 About Al-Futtaim Healthcare
 
 
 
 
 We Hear Your Ambition.
 
 
 
 For over 90 years, the Al-Futtaim Group has been bringing the world&rsquo;s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.
 
 
 What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It&rsquo;s a new way of healthcare that&rsquo;s designed to meet a patient&rsquo;s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we&rsquo;ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.
 
 
 As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: &ldquo;
 
 We Hear You.
 
 &rdquo;
</div>

Emirati Quality Officer, HealthHub, Dubai

Dubai Corporation for Ambulance Services

<div><div>Perform the Analysis of critical clinical quality risks related to compliance that arises from quality audits. 
Assist in the evaluation and analyses of the quality events &amp; incidents. 
Provide technical assistants for all clinical accreditations and inspections including JCIA accreditation activities. 
Assisting in the Implementation of emergency clinical quality management systems and quality improvement programs across multidisciplinary teams of DCAS. 
Assisting in conducting clinical quality internal audits for all clinical processes contributing to the performance of DCAS. 
Assist in Conducting clinical quality &amp; patient safety training for DCAS medical staff. 
Assist in Compile and prepare clinical quality materials for submission to regulatory agencies &amp; Document internal regulatory processes. 
Assist in Conducting day-to-day coordination for quality &amp; Patient safety related activities.
Comply with the information security system, policies, processes and programs, and report to the direct manager any security breaches or suspicious incidents. 
Perform any other duties related to the work of the section or as directed.<div> 
</div></div><div>
Qualifications<div></div> 
Bachelor/Diploma in Health Science or equivalent. 
Qualifications: Bachelor&rsquo;s degree with 2 years of experience in clinical quality. 
Diploma degree with 8 years of experience in clinical quality.</div></div><div></div>

Senior Clinical Quality Officer

Lesha Bank

Lesha Bank is a Investment and private banking institution in Qatar.An Operations Reporting &amp; Quality Assurance Officer is a mid-level professional responsible for monitoring operational performance, preparing reports, ensuring compliance with quality standards, and identifying opportunities for process improvement.Job Description<ul><li>Prepare daily, weekly, and monthly operational reports</li><li>Collect, analyze, and validate operational data</li><li>Monitor Key Performance Indicators (KPIs) and service metrics</li><li>Conduct quality assurance audits and compliance checks</li><li>Identify process gaps and recommend improvements</li><li>Track service quality and customer satisfaction metrics</li><li>Ensure adherence to company policies and standard operating procedures (SOPs)</li><li>Investigate operational issues and document findings</li><li>Coordinate with different departments to improve efficiency</li><li>Maintain records, dashboards, and performance reports</li><li>Support management with data-driven insights and recommendations</li><li>Assist in implementing quality improvement initiatives</li></ul>Pay: From QAR22,000.00 per monthWork Location: In person

Operations Reporting & Quality Assurance Officer

Propharma Medical Supplies

Key Responsibilities:<ul><li>Implement and maintain clinical quality and patient safety standards across healthcare operations</li><li>Ensure compliance with Abu Dhabi healthcare regulations and accreditation standards (DOH, JCI or equivalent)</li><li>Monitor, evaluate, and improve clinical governance systems and quality indicators</li><li>Conduct audits, risk assessments, and incident investigations, ensuring timely corrective and preventive actions (CAPA)</li><li>Support policy development, documentation control, and continuous quality improvement initiatives</li><li>Collaborate with clinical and non-clinical teams to enhance service quality and patient outcomes</li></ul>Requirements:<ul><li>Previous experience working in Abu Dhabi healthcare sector is mandatory</li><li>Strong knowledge of healthcare quality standards, clinical governance, and patient safety frameworks</li><li>Experience with DOH regulations, JCI accreditation, and audit processes</li><li>Background in medicine, nursing, pharmacy, or healthcare quality management</li><li>Excellent analytical, communication, and reporting skills</li><li>Ability to work effectively with multidisciplinary healthcare teams</li></ul>Work Location: In person

Medical Quality Officer (Abu Dhabi Experience Required)

Cloud Rexpo Pvt. Ltd.

Job Details<ul><li>Job Type: Full-time</li><li>Shift/Schedule: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Location: Rawalpindi</li><li>Department: Quality Assurance &amp; Compliance</li><li>Reporting to: Director QA</li></ul>Job DescriptionAre you a meticulous QA professional with a sharp eye for detail, structured thinking, and a background in process compliance?Cloud Rexpo is seeking a Quality Assurance Officer to serve as the primary operational arm of our QA function. In this role, you will be responsible for the daily execution of objective QA activities across multiple departments, including Sales, Virtual Assistant (VA) operations, Client Management, and Human Resources.Operating under the direct guidance of the Director QA, you will ensure process adherence, systematically identify risks, and maintain the absolute integrity and credibility of our operational data.Key Responsibilities1. Daily Operational Reporting<ul><li>Prepare and accurately consolidate daily Performance and Sales reports from source records within defined timelines.</li><li>Conduct daily client-specific quality assessments for a minimum of five (5) clients per branch across both locations.</li><li>Monitor ongoing email communication between VAs and clients to immediately flag quality, compliance, or professional risks.</li><li>Keep client status records current and instantly flag any outdated data or delayed reports with documented justifications.</li></ul>2. HR Recruitment &amp; Operations Audits<ul><li>Conduct weekly objective compliance checks on recruitment workflows, verifying the completeness of CVs, interview scoring sheets, panels, approvals, and onboarding documentation.</li><li>Audit HR Operations by verifying ERP employee records, attendance sheets, payroll input accuracy (deductions, additions), and authorized penalty records.</li><li>Cross-reference active operational practices against the approved company policy manual and SOPs to document deviations.</li></ul>3. Evidence Management &amp; Escalation<ul><li>Maintain a rigorous daily QA register documenting all checks, findings, and risk ratings.</li><li>Ensure every recorded finding is backed by solid digital or physical evidence (such as screenshots, email copies, or report extracts).</li><li>Adhere strictly to escalation protocols by reporting all findings in writing to the Director QA before verbal discussion. Immediately escalate high-risk compliance or client-loss threats.</li></ul>Required Skills &amp; Competencies<ul><li>QA &amp; BPO Industry Knowledge: Working knowledge of QA principles, audit methodologies, and process compliance. Familiarity with BPO operations, VA performance standards, and client communication standards is highly preferred.</li><li>HR Compliance: Strong understanding of HR recruitment cycles, operational records management, and basic familiarity with Pakistani labor law fundamentals.</li><li>Technical Skills: Proficiency in Microsoft Office (especially Excel for report data analysis). Hands-on experience with ERP task management and HR module report generation.</li><li>Professional Conduct: Exceptional attention to detail with the ability to identify subtle inconsistencies. Ability to observe objectively and communicate findings smoothly without causing unnecessary alarm or friction.</li><li>Strict Confidentiality: Absolute discipline regarding data protection; maintaining total confidentiality over HR documents, client records, and internal findings.</li></ul>Qualifications &amp; Experience<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Human Resources, Quality Management, or a related discipline.</li><li>Experience: Minimum of 3 to 5 years of proven experience in QA, internal audit, HR administration, or operational compliance.</li><li>Industry Background: Prior experience in a BPO or a multi-department corporate setting with exposure to client account management is strongly preferred.</li><li>Systems: Mandatory experience utilizing ERP platforms for task tracking and module reporting. Demonstrated experience in recruitment file auditing is a significant plus.</li></ul>What We Offer<ul><li>A structured, objective corporate environment.</li><li>Clear paths of authority and growth within the Quality Assurance &amp; Compliance department.</li><li>Market Competitive Salary + Bonuses</li><li>Paid Leaves</li></ul>Application Question(s):<ul><li>How many years of experience do you have in Quality Assurance (QA), internal audit, or operational compliance within a BPO or corporate environment? </li><li>This position requires working the night shift from 8:00 PM to 5:00 AM PKT to align with operational reporting. Are you comfortable with it?</li><li>Rate your proficiency with ERP platforms (specifically for task management or HR module reporting) on a scale from 1 to 10. Briefly mention which ERP software you have used.</li><li>Describe a time when you identified a significant process deviation or compliance gap in an HR or operational department. How did you document and escalate it?</li><li>Do you have experience auditing HR documentation (such as recruitment files, onboarding compliance, payroll inputs, or leave records)? Please briefly summarize your experience.</li><li>This is onsite role and we are located in Bahria Town Phase 7. Are you comfortable to commute to our location?</li><li>How much salary are you expecting for this role?</li></ul>Work Location: In person

Quality Assurance Officer (Female)

Himalayan Commodities

We HIMALAYAN COMMODITIES hiring the following candidates for our factory at Korangi Industrial Area Karachi,1. Quality Control officer2. Production Incharge,Key Responsibilities:Quality Control Officer:<ul><li>Conduct inspections and tests on raw materials, packing material and finished products.</li><li>Supervise overall daily packing process</li><li>Implement and uphold quality control procedures throughout production and packing.</li><li>Record inspection results and report defects or non-conformities.</li><li>Identify quality issues, troubleshoot, and recommend corrective actions.</li><li>Work with production teams to resolve quality concerns and ensure adherence to standards.</li><li>Perform regular audits of production processes and procedures.</li><li>Assist in the development and implementation of quality improvement initiatives.</li><li>Keep detailed and accurate quality control records and reports.</li><li>Qualifications:</li><li>Skills: Strong attention to detail, analytical skills, and knowledge of quality control methodologies.</li><li>Implement Sop's as per ISO, HACCP, GMP, ensure clean working environment,</li><li>Ensure and conduct weekly/monthly pest control and audit.</li><li>Skills: Strong attention to detail, analytical skills, and knowledge of quality control methodologies.</li></ul>Production Supervisor:<ul><li>Direct involve in Production Process</li><li>Responsible for day-to-day Production operation and inward-outward etc,</li><li>Supervise and handle to Labor and contractor directly,</li><li>Check production output according to specifications</li><li>Maintain daily Production reports</li><li>Identify issues in efficiency and suggest improvements</li><li>Train new workers on how to safely use machinery and follow procedures</li><li>Enforce strict safety guidelines and company standards</li></ul>Education: intermediate.Experience: 1-2 years of experience in relevant field.Timing 8-6Monday to Saturday,Job Types: Full-time, FresherPay: Rs 40,000 - Rs50,000.00 per monthsend your CV at: sales@himalayancommodities.com or whatsapp +92 334 3127140Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Production Supervisor, Quality Control Officer

top of top

We are hiring: Real Estate Quality Assurance Officer - Abu DhabiJoin One of the Top Real Estate Companies in the UAEJob Summary:We are seeking a detail-oriented and proactive Quality Assurance (QA) Officer to join our team.Key Responsibilities:<ul><li>Monitor and evaluate the quality of lead handling by real estate agents.</li><li>Track lead allocation, follow-up activities, and conversion rates through the CRM system.</li><li>Conduct regular audits of calls, WhatsApp conversations, emails, and client interactions to ensure compliance with company standards.</li><li>Ensure all leads are contacted within the required response time.</li><li>Monitor agent performance against KPIs, including response time, follow-up quality, appointments booked, and deal conversion rates.</li><li>Prepare daily, weekly, and monthly performance reports for management.</li><li>Identify performance gaps and recommend improvement plans.</li><li>Work closely with Sales Managers to enhance agent productivity and lead conversion.</li><li>Ensure CRM records are accurate, complete, and updated at all times.</li><li>Investigate missed opportunities, lost leads, and customer complaints.</li><li>Conduct quality checks to maintain high customer service standards.</li><li>Support the implementation of performance improvement initiatives and training programs.</li></ul>Job Requirements:<ul><li>Bachelor's degree in Business Administration, Real Estate, or a related field.</li><li>Minimum 1&ndash;3 years of experience in Quality Assurance, Sales Operations, CRM Management, or Real Estate Administration.</li><li>Experience in the real estate industry is preferred.</li><li>Strong knowledge of CRM systems and lead management processes.</li><li>Excellent analytical and reporting skills.</li><li>Strong attention to detail and organizational abilities.</li><li>Advanced proficiency in Microsoft Excel and reporting tools.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Ability to work in a fast-paced sales environment</li></ul>If you&rsquo;re ready to work with the best and become one of the best &mdash; this is your opportunity.Apply Now: Send your CV to the following email:hr@topofthetop.ae Location: 1403, Global Tower, Electra Street- Abu Dhabi.Job Types: Full-time, PermanentPay: AED3,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>UAE Real Estate : 1 year (Required)</li></ul>Work Location: In person

Real Estate Quality Assurance Officer - Abu Dhabi

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