reception manager

Alghanim INDUSTRIES

Date: 16 Sept 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Assistant Manager – Reception supports in overseeing daily front desk operations, ensuring high levels of customer satisfaction and efficient process execution. This role acts as a bridge between frontline Service Advisors and upper management, playing a key role in operational excellence, staff performance, and adherence to customer service standards.
 Job Responsibilities
 <ul>
<li>Assist in implementing customer service strategies across the business.</li>
<li>Supervise daily front office operations and ensure effective workload distribution among Service Advisors.</li>
<li>Monitor customer estimation processing, repair confirmations, and repair order completions to ensure timely delivery.</li>
<li>Address and resolve customer inquiries, complaints, and follow-ups, escalating critical cases as necessary.</li>
<li>Support and ensure Service Advisors' adherence to company SOPs and customer service guidelines.</li>
<li>Monitor team productivity and provide performance input to the Reception Manager.</li>
<li>Coordinate with HR in identifying training needs and conducting on-the-job coaching.</li>
<li>Facilitate smooth communication between service teams and customers for vehicle handovers, estimation clarifications, and service updates.</li>
<li>Act as a liaison between the front desk and workshop teams to streamline operations and minimize customer wait times.</li>
<li>Monitor and contribute to customer satisfaction initiatives including internal surveys and external GM TNS ratings.</li>
<li>Support initiatives for upselling add-on products like tires and service additives.</li>
<li>Assist in managing daily reports on estimations, sales retention, and lost opportunities.</li>
<li>Participate in root cause analysis (RCA) of low satisfaction cases and help develop corrective actions.</li>
<li>Ensure operational continuity.</li>
</ul>
Candidate Requirements
 Education
 
Bachelor’s degree in Business Administration or a related field.
 
Years of Experience
 
6–8 years of experience in a similar role within the automotive service industry, with at least 2 years in a supervisory capacity.
 
Skills & Competencies
 
<ul>
<li>Strong understanding of automotive customer service operations.</li>
<li>Proficient in using CRM systems and service management platforms.</li>
<li>Effective team leadership and coaching skills.</li>
<li>Strong communication and interpersonal abilities.</li>
<li>Analytical thinking and attention to detail.</li>
<li>Ability to work under pressure and manage multiple priorities.</li>
<li>Basic knowledge of financial metrics and sales tracking.</li>
</ul>
Education Bachelor’s Degree in Business Administration

Assistant Reception Manager

Grand Zor Restaurant L.L.C

We are seeking an experienced and service-focused Reception Manager to lead the front-of-house team at our upcoming hospitality venue. The ideal candidate will have a strong background in hospitality and a passion for creating exceptional guest experiences.Key Responsibilities:<ul><li>Oversee daily front desk operations, ensuring smooth and efficient service</li><li>Manage and train the reception team to maintain high service standards</li><li>Greet and assist guests with professionalism and warmth</li><li>Handle guest inquiries, reservations, and any complaints with care and efficiency</li><li>Coordinate with other departments to ensure seamless guest experiences</li><li>Monitor and manage reception-related budgets, supplies, and systems</li></ul>Requirements:<ul><li>Proven experience as a Reception Manager or similar front-of-house leadership role</li><li>Strong background in the hospitality industry (hotel, restaurant, or similar)</li><li>Excellent communication, leadership, and organizational skills</li><li>Proficiency in reservation and front desk software systems</li><li>High attention to detail and a guest-first mindset</li><li>Ability to work flexible hours, including weekends and holidays</li></ul>Job Type: Full-timePay: AED10,000.00 - AED16,000.00 per monthLanguage:<ul><li>Russian (Required)</li></ul>

Reception Manager (Russian Speaker)

Al-Futtaim

<div>Job Requisition ID: 172387
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role:

We are looking for a skilled and dynamic Reception Supervisor to join our Toyota Abu Dhabi Service Center team. As a Reception Supervisor, you will be responsible for overseeing and leading a team of Service Advisors. You&rsquo;ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception. 


What You Will Do:
<ul>
<li>Lead the reception team to provide an exceptional &quot;Customer Centric&quot; environment focused on outstanding customer satisfaction and promoting our core Customer Service Values.</li>
<li>Ensure accurate flow of customer and vehicle information, guaranteeing that vehicles are &quot;Fixed Right the First Time&quot; and delivered on time as promised.</li>
<li>Foster a clean, safe, and organized reception area where high standards of cleanliness and safety are maintained, creating a welcoming atmosphere for our customers.</li>
<li>Adhere to all departmental procedures and ensure compliance with company policies.</li>
<li>Track and report the financial performance of employees responsible for selling labor hours and additional services.</li></ul> 


Required Skills to Be Successful:
<ul>
<li>Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.</li>
<li>Proven experience in managing day-to-day operations and overseeing a team.</li>
<li>Strong leadership, organizational, and communication skills.</li>
<li>Proficient in MS Office; knowledge of SAP is an added advantage.</li></ul> 


About the Team:

You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You&rsquo;ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center. 


What Equips You for the Role:
<ul>
<li>Degree in Mechanical Engineering or any technical automotive-related field.</li>
<li>2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.</li>
<li>Strong problem-solving, leadership, and change management abilities.</li>
<li>Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.</li>
<li>Arabic-speaking is a valuable asset.</li>
<li>Minimum 2 years of experience as a Reception Supervisor/Manager in the automotive industry.</li>
<li>Experienced in managing daily operations and leading a team</li>
<li>MS Office proficiency and SAP knowledge is a plus.</li></ul> 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Reception Supervisor

Hilton

<div>Receptionist - EMEA
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Receptionist - EMEA

Riviera Hotel Dubai

<ul><li>Supervise and support front desk staff, including Receptionists, Night Auditors, and Bell Staff (if applicable).</li><li>Ensure the smooth and efficient operation of the reception area during all shifts.</li><li>Greet guests in a friendly and professional manner, ensuring a warm welcome and speedy check-in/check-out process.</li><li>Handle guest complaints, problems, and special requests, escalating to management as needed.</li><li>Train and coach reception team members, conducting regular performance evaluations.</li><li>Ensure all front office policies and procedures are adhered to.</li><li>Manage room allocations, reservations, and booking amendments in the PMS (Property Management System).</li><li>Monitor daily arrivals and departures, coordinating with housekeeping and maintenance.</li><li>Maintain accurate records of guest accounts, payments, and incident reports.</li><li>Perform cashiering duties, including handling cash, credit cards, and billing.</li><li>Ensure the reception area is always clean, tidy, and stocked with necessary supplies.</li><li>Assist in scheduling shifts and managing staffing levels.</li><li>Ensure a high level of guest satisfaction and service recovery when necessary.</li><li>Prepare shift handover reports and communicate effectively with other departments.</li></ul>Job Type: Full-time

Maximus KSA | ماكسيموس السعودية

<div>
 
 Are you an experienced Office Manager with a passion for creating welcoming, professional, and well-run environments? Join our team at Maximus KSA and play a key role in ensuring the smooth operations of our site offices.
 
 
 As an Office Manager, you&rsquo;ll be at the heart of our branch operations, making sure beneficiaries feel welcomed, facilities are maintained to the highest standard, and teams are supported to deliver exceptional service every day.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and support office staff, including administrators, assistants, and cleaners.
 </li>
 <li>
 Ensure beneficiaries receive excellent customer service from the moment they arrive.
 </li>
 <li>
 Oversee daily timetables for assessments, training, and events.
 </li>
 <li>
 Coordinate meetings, conferences, and branch activities.
 </li>
 <li>
 Manage facilities, office supplies, vendors, and service providers.
 </li>
 <li>
 Liaise with IT, Finance, and Marketing teams to ensure smooth branch operations.
 </li>
 <li>
 Maintain compliance with company policies, health &amp; safety standards, and safeguarding procedures.
 </li>
 <li>
 Foster a culture of professionalism, teamwork, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 Education
 
 : Minimum Diploma in Business Administration (or related field).
 </li>
 <li>
 
 Experience
 
 : Proven track record as an Office Manager or in a similar administrative role. Experience in reception and facilities management is essential.
 </li>
 <li>
 
 Skills
 
 :
 </li>
 <li>
 Strong organizational, time management, and multitasking abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Advanced MS Office skills (especially Excel).
 </li>
 <li>
 Problem-solving mindset with strong attention to detail.
 </li>
 <li>
 Ability to work independently and collaboratively in a fast-paced environment.
 </li>
 <li>
 
 Attributes
 
 : Customer-focused, reliable, professional, and passionate about serving the community.
 </li>
 </ul>
 
 
</div>

Office Manager

Capital Motion Restaurants Management LLC

Position SummaryThe Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostess team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales.Key Responsibilities<ul><li>Serve as the main point of contact for guest experience across all Trilogy restaurant venues.</li><li>Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li><li>Handle VIP guests, special requests, and feedback with discretion and care.</li><li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li><li>Support reception operations, ensuring smooth guest check-in and seating flow.</li><li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li><li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li><li>Take and manage reservations via phone, email, and online platforms.</li><li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li><li>Collaborate with marketing and sales teams to promote special events and packages.</li><li>Ensure all guest interactions reflect the brand&rsquo;s standards and hospitality ethos.</li><li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li><li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li><li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li><li>Drive revenue through upselling dining experiences, packages, and special offerings.</li><li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li><li>Identify and act on opportunities to enhance guest spend and satisfaction.</li></ul>Manage group reservations and private dining events from inquiry to execution.<ul><li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li><li>Ensure all guest requirements are met and expectations exceeded.</li><li>Train and supervise hostesses and reception staff.</li><li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li><li>Foster a positive, guest-centric team culture.</li></ul>Job Type: Full-time

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