reception manager

TGP International

<div>
 POSITION OVERVIEW:
 
 
 The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the
 
 
 dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the
 
 
 Operations Manager while working closely with the Venue Manager and in conjunction with Assistant managers.
 
 
 The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that
 
 
 service standards, guest engagement, and operational procedures are consistently maintained.
 
 
 The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception
 
 
 operations, coordinating guest flow, and ensuring accurate communication of the dining hall's offerings and
 
 
 events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts
 
 
 when required to maintain operational coverage.
 
 
 CORE RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Reception Operations Management
 </li>
 <li>
 Oversee the daily operations of the reception and guest welcome area within the dining hall
 </li>
 <li>
 Ensure guests are welcomed in a professional, friendly, and efficient manner
 </li>
 <li>
 Maintain high standards of guest service and ensure reception procedures are consistently followed
 </li>
 <li>
 Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods
 </li>
 <li>
 Ensure reception areas remain organized, welcoming, and professionally presented
 </li>
 <li>
 Team Leadership &amp; Supervision
 </li>
 <li>
 Manage and supervise the Head Hostess and Hostess / Receptionist team
 </li>
 <li>
 Develop staff schedules and ensure adequate reception coverage throughout operating hours
 </li>
 <li>
 Provide coaching, guidance, and support to ensure high standards of guest service
 </li>
 <li>
 Monitor staff performance and provide feedback to support continuous development
 </li>
 <li>
 Ensure team members maintain professional appearance and service etiquette
 </li>
 <li>
 Guest Experience Management
 </li>
 <li>
 Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the
 
 
 </li>
 </ul>
 venue.
 
 
 <ul>
 <li>
 Support the team in resolving guest inquiries, requests, or complaints in a professional manner
 </li>
 <li>
 Promote the dining hall concept, vendors, and ongoing events to guests
 </li>
 <li>
 Monitor guest feedback and identify opportunities to enhance the overall guest experience
 </li>
 <li>
 Operational Support &amp; Shift Coverage
 </li>
 <li>
 Support reception operations by covering reception shifts when required to maintain operational
 
 
 </li>
 </ul>
 coverage.
 
 
 <ul>
 <li>
 Assist the reception team during busy service periods or high guest traffic
 </li>
 <li>
 Ensure service continuity in case of staff absence or operational needs
 </li>
 <li>
 Communication &amp; Reporting
 </li>
 <li>
 Maintain regular communication with the Operations Manager regarding guest experience, operational
 
 
 </li>
 </ul>
 issues, and service improvements.
 
 
 <ul>
 <li>
 Report guest feedback, operational updates, and service observations to management
 </li>
 <li>
 Coordinate with floor supervisors and operational teams to ensure smooth guest service across the
 
 
 </li>
 </ul>
 venue.
 
 
 
 Requirements
 
 
 
 Experience &amp; Education
 
 
 <ul>
 <li>
 Minimum 8 years of experience in hospitality, guest relations, or reception operations
 </li>
 <li>
 At least 5 years of experience in a supervisory or managerial role
 </li>
 <li>
 Experience in restaurants, hotels, food halls, or large hospitality venues is preferred
 
 
 </li>
 </ul>
 Market &amp; Industry Knowledge
 
 
 <ul>
 <li>
 Excellent customer service and guest relations skills
 </li>
 <li>
 Ability to manage guest flow and reception operations in a high-volume environment
 
 
 </li>
 </ul>
 Technical &amp; Professional Skills
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Good organizational and problem-solving skills
 </li>
 <li>
 Fluent communication in English is required
 </li>
 <li>
 Knowledge of Arabic is considered an advantage
 
 
 </li>
 </ul>
 Leadership &amp; Personal Attributes
 
 
 <ul>
 <li>
 Strong leadership and team management abilities
 </li>
 <li>
 Professional, confident, and approachable personality
 </li>
 <li>
 Strong leadership presence with the ability to guide and support teams
 </li>
 <li>
 Customer-focused with strong attention to guest satisfaction
 </li>
 <li>
 Ability to remain calm and effective during busy service periods
 
 
 </li>
 </ul>
 Note: This job description reflects key duties and responsibilities of the position and is not to be
 
 
 interpreted as exhaustive.
 
 
 Acknowledgement.
</div>

Reception Manager

<div>POSITION OVERVIEW: 
The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the
dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the
Operations Manager while working closely with the Venue Manager and in conjunction with Assistant managers.
The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that
service standards, guest engagement, and operational procedures are consistently maintained.
The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception
operations, coordinating guest flow, and ensuring accurate communication of the dining hall&rsquo;s offerings and
events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts
when required to maintain operational coverage. 
CORE RESPONSIBILITIES: 
 
1. Reception Operations Management<ul><li>Oversee the daily operations of the reception and guest welcome area within the dining hall.</li><li>Ensure guests are welcomed in a professional, friendly, and efficient manner.</li><li>Maintain high standards of guest service and ensure reception procedures are consistently followed.</li><li>Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods.</li><li>Ensure reception areas remain organized, welcoming, and professionally presented.</li></ul>
2. Team Leadership &amp; Supervision<ul><li>Manage and supervise the Head Hostess and Hostess / Receptionist team.</li><li>Develop staff schedules and ensure adequate reception coverage throughout operating hours.</li><li>Provide coaching, guidance, and support to ensure high standards of guest service.</li><li>Monitor staff performance and provide feedback to support continuous development.</li><li>Ensure team members maintain professional appearance and service etiquette.</li></ul>
3. Guest Experience Management<ul><li>Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the</li></ul>
venue.<ul><li>Support the team in resolving guest inquiries, requests, or complaints in a professional manner.</li><li>Promote the dining hall concept, vendors, and ongoing events to guests.</li><li>Monitor guest feedback and identify opportunities to enhance the overall guest experience.</li></ul>
4. Operational Support &amp; Shift Coverage<ul><li>Support reception operations by covering reception shifts when required to maintain operational</li></ul>
coverage.<ul><li>Assist the reception team during busy service periods or high guest traffic.</li><li>Ensure service continuity in case of staff absence or operational needs.</li></ul>
5. Communication &amp; Reporting<ul><li>Maintain regular communication with the Operations Manager regarding guest experience, operational</li></ul>
issues, and service improvements.<ul><li>Report guest feedback, operational updates, and service observations to management.</li><li>Coordinate with floor supervisors and operational teams to ensure smooth guest service across the</li></ul>
venue. 
Requirements 
Experience &amp; Education
&ndash; Minimum 8 years of experience in hospitality, guest relations, or reception operations
&ndash; At least 5 years of experience in a supervisory or managerial role
&ndash; Experience in restaurants, hotels, food halls, or large hospitality venues is preferred
Market &amp; Industry Knowledge
&ndash; Excellent customer service and guest relations skills
&ndash; Ability to manage guest flow and reception operations in a high-volume environment
Technical &amp; Professional Skills
&ndash; Strong communication and interpersonal skills
&ndash; Good organizational and problem-solving skills
&ndash; Fluent communication in English is required
&ndash; Knowledge of Arabic is considered an advantage
Leadership &amp; Personal Attributes
&ndash; Strong leadership and team management abilities
&ndash; Professional, confident, and approachable personality
&ndash; Strong leadership presence with the ability to guide and support teams
&ndash; Customer-focused with strong attention to guest satisfaction
&ndash; Ability to remain calm and effective during busy service periods
Note: This job description reflects key duties and responsibilities of the position and is not to be
interpreted as exhaustive.
Acknowledgement.</div>

Riviera Dining Group

<div>RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene.
At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey. 
DREAM IT 
MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA&rsquo;s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026). 
BUILD IT 
RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States. 
GROW IT 
RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities. 
Summary:
The Restaurant Reception Manager is responsible for leading and standardizing reception, reservations, and guest arrival experiences across Riviera Dining Group venues. This role ensures consistency in guest welcome, reservation strategy, and host team leadership while supporting operational flow and guest satisfaction across multiple concepts. 
As a key operational partner to venue leadership, this role oversees reservation management, guest seating strategy, host team training, and reception standards to ensure RDG&rsquo;s hospitality philosophy is consistently executed across all locations.
The Reception Manager works cross-functionally with venue General Managers, Directors of Operations, and service leadership to ensure optimized reservation books, seamless guest flow, and elevated first and last impressions for all guests. 
This position requires regular travel between RDG venues and active involvement in overseeing reservation systems and reception standards across the portfolio. 
RESPONSIBILITIES<h2 class="jobSectionHeader">
Guest Experience &amp; Hospitality Leadership</h2><div><ul><li>
Ensure that all RDG venues maintain a consistent and elevated guest arrival and departure experience aligned with brand standards.</li><li>
Serve as a hospitality leader and escalation point for guest reception challenges or complex reservation issues.</li><li>
Partner with venue leadership to ensure VIP recognition, guest preferences, and special accommodations are properly captured and executed.</li><li>
Maintain service excellence standards for guest welcome, check-in, and waitlist management.</li><li>
Monitor guest feedback related to reception and arrival experience and identify improvement opportunities.</li></ul></div><h2 class="jobSectionHeader">
Reservation Strategy &amp; Book Management</h2><div><ul><li>
Oversee reservation systems and booking strategies across RDG venues to ensure optimal table allocation and guest flow.</li><li>
Review reservation books regularly with venue leadership to maximize revenue opportunities while protecting service standards.</li><li>
Ensure proper management of VIP reservations, large parties, and special events within the reservation system.</li><li>
Maintain accurate guest profiles, preferences, and visit history to support personalized guest experiences.</li><li>
Collaborate with marketing and membership teams regarding guest access, priority bookings, and strategic allocations.</li><li>
Ensure reservation systems (Resy, OpenTable, SevenRooms, or equivalent) are used effectively and consistently across all locations.</li></ul></div><h2 class="jobSectionHeader">
Host Team Leadership &amp; Development</h2><div><ul><li>
Lead the training, development, and performance standards of host teams across RDG venues.</li><li>
Develop and implement host training programs, certification standards, and service guidelines.</li><li>
Support venue management in coaching and developing reception teams to ensure professionalism, efficiency, and hospitality excellence.</li><li>
Ensure grooming, uniform, and presentation standards are consistently maintained across host teams.</li><li>
Foster a culture of hospitality, accountability, and teamwork within reception teams.</li></ul></div><h2 class="jobSectionHeader">
Operational Coordination &amp; Service Flow</h2><div><ul><li>
Collaborate with venue leadership to optimize seating flow and coordination between reception, service teams, and kitchen operations.</li><li>
Participate in operational meetings and provide insights related to reservations, guest flow, and arrival experience.</li><li>
Monitor wait times, seating efficiency, and guest throughput to support smooth service execution.</li><li>
Ensure reception areas remain organized, welcoming, and aligned with brand presentation standards.</li><li>
Track and maintain records related to seating delays and guest recoveries.</li></ul></div><h2 class="jobSectionHeader">
Multi-Venue Oversight &amp; Standards</h2><div><ul><li>
Travel between RDG locations to evaluate reception operations, reservation management, and guest arrival experiences.</li><li>
Ensure all venues adhere to RDG reception standards, procedures, and hospitality expectations.</li><li>
Identify operational gaps and work with venue leadership to implement improvements.</li><li>
Support the opening of new venues by establishing reception procedures, reservation strategies, and host training programs.</li></ul></div><h1 class="jobSectionHeader">
REQUIREMENTS / QUALIFICATIONS</h1><div><ul><li>
Experience: Minimum 5 years of experience in luxury hospitality, fine dining, or hotel environments, with leadership experience required.</li><li>
Multi-Unit Exposure: Experience supporting or overseeing multiple venues preferred.</li><li>
Reservation Systems: Strong proficiency with reservation platforms such as Resy, SevenRooms, or OpenTable.</li><li>
Leadership: Proven ability to train, mentor, and lead hospitality teams.</li><li>
Operational Awareness: Strong understanding of restaurant flow, guest experience management, and seating strategies.</li><li>
Communication: Excellent interpersonal and organizational skills.</li><li>
Professional Presence: Polished demeanor with a strong guest-focused mindset.</li><li>
Flexibility: Must be available to work all shifts, including AM, PM, weekends, and holidays, and have reliable transportation to travel between venues.</li></ul></div><h1 class="jobSectionHeader">
PHYSICAL DEMANDS AND WORK ENVIRONMENT</h1><div><ul><li>
Ability to stand, walk, and move throughout restaurant environments for extended periods.</li><li>
Ability to work in fast-paced hospitality environments.</li><li>
Occasional office-based work including scheduling, reporting, and reservation management.</li></ul></div></div>

Manager, Reception

Xcede

<div>
 
 Leading Privately Held Financial Services Firm - Office &amp; Reception Manager &ndash; NYC
 
 
 
 
 
 We are seeking a highly polished &amp; organized Office &amp; Reception Manager to oversee day-to-day office operations and front desk management for a Leading Privately Held Financial Services Firm in their New York location.
 
 
 
 
 
 You would be supporting their Professional Services and Capital Solutions groups across two floors, ensuring a client-ready office environment, seamless visitor experience, and strong operational execution. You would lead office remodeling projects, furniture procurement, and vendor management to maintain a premium workplace experience.
 
 
 
 
 
 Overview:
 
 
 &bull; Manage front desk operations including visitor experience, guest registration, mail/package handling, and phone/email routing.
 
 
 &bull; Own daily facilities operations across two floors, maintaining a professional, clean, and fully functional office environment.
 
 
 &bull; Serve as primary liaison with building management and coordinate service requests, repairs, and maintenance.
 
 
 &bull; Oversee conference room readiness, meeting setup, catering coordination, and hospitality support for client-facing meetings.
 
 
 &bull; Manage office vendors (cleaning, pantry, catering, maintenance, security, supplies) and monitor service quality.
 
 
 &bull; Lead office remodeling, refresh, and improvement projects including planning, vendor sourcing, project coordination &amp; execution.
 
 
 &bull; Manage office furniture purchasing, including vendor selection, ordering, delivery coordination, and workspace setup.
 
 
 &bull; Support space planning, seating assignments, office moves, onboarding desk setup, and badge/access coordination.
 
 
 &bull; Partner with Finance/AP to manage invoices, purchase requests, and budget tracking for facilities and office operations.
 
 
 
 
 
 It is an established organization which is experiencing significant growth which offer competitive benefits &amp; growth potential.
 
 
 
</div>

Office Manager

<div>POSITION OVERVIEW: 
The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area
within the dining hall. The role ensures that all guests receive a warm and professional welcome, while
maintaining high standards of guest service and efficient guest flow.
The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent
service and accurate information to guests. The role supports the Reception Manager in coordinating
reception operations, communication with the Assistant Managers &amp; Supervisors across both floors and assumes
responsibility for reception activities in the manager&rsquo;s absence. 
 
CORE RESPONSIBILITIES: 
 
1. Reception &amp; Guest Experience<ul><li>Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.</li><li>Maintain a visible presence at the reception area to support guest interactions and service standards.</li><li>Provide guidance and information to guests regarding the dining hall concept, available vendors,</li></ul>
services, and events.<ul><li>Ensure guests receive prompt assistance and a positive first impression of the venue.</li><li>Handle guest inquiries, requests, and concerns professionally, escalating issues to management when</li></ul>
required.
2. Hostess Team Supervision<ul><li>Supervise and guide the Hostess / Receptionist team during daily operations.</li><li>Ensure hostesses maintain a professional appearance and follow established service standards.</li><li>Provide support, direction, and coaching to team members to maintain excellent guest service.</li><li>Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas.</li></ul>
3. Reception Operations Management<ul><li>Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow.</li><li>Monitor the reception desk and ensure all guest-related processes are handled efficiently.</li><li>Ensure reception areas remain organized, presentable, and welcoming at all times.</li><li>Coordinate with floor staff and management to ensure guests receive the appropriate level of service.</li></ul>
4. Acting Reception Manager (When required)<ul><li>Assume responsibility for reception operations in the absence of the Reception Manager.</li><li>Ensure all reception procedures, guest handling standards, and operational protocols are followed.</li><li>Provide guidance and decision-making support to the hostess team when required.</li><li>Report operational updates or guest feedback to management.</li></ul>
5. Guest Feedback &amp; Communication<ul><li>Encourage guests to provide feedback regarding their dining experience.</li><li>Communicate guest feedback, suggestions, and service improvements to the Reception Manager and</li></ul>
management team.<ul><li>Support the continuous improvement of guest service standards.</li></ul> 
Requirements 
Experience &amp; Education
&ndash; Minimum 3&ndash;5 years of experience in hospitality, guest relations, or reception roles
&ndash; Previous experience in a supervisory or team leader role is preferred
&ndash; Experience in restaurants, hotels, or large dining venues is considered an advantage
Market &amp; Industry Knowledge
&ndash; Strong guest relations and customer service skills
&ndash; Excellent attention to guest experience and service quality
Technical &amp; Professional Skills
&ndash; Excellent communication and interpersonal abilities
&ndash; Leadership and team coordination skills
&ndash; Ability to manage multiple guest interactions in a fast-paced environment
&ndash; Strong organizational and problem-solving skills
&ndash; Fluent communication in English is required
&ndash; Knowledge of Arabic is considered an advantage
Leadership &amp; Personal Attributes
&ndash; Friendly, professional, and approachable personality
&ndash; Strong leadership and team support mindset
&ndash; Ability to remain calm and professional during busy service periods
Note: This job description reflects key duties and responsibilities of the position and is not to be
interpreted as exhaustive.
Acknowledgement.</div>

Head Hostess

<div>POSITION OVERVIEW: 
The Venue Manager is responsible for overseeing the daily operations of the dining hall, ensuring efficient
coordination across operational teams and maintaining high standards of service, cleanliness, safety, and guest
satisfaction.
The role supervises Assistant Managers and Floor Supervisors, ensuring that operational procedures, service
standards, and operational targets are consistently achieved. The Venue Manager works closely with
the Reception Manager, supporting coordination between both floor operations and reception activities.
In the absence of the Operations Manager, the Venue Manager assumes responsibility for overseeing the
venue and ensuring that all operational standards and procedures are maintained. 
 
CORE RESPONSIBILITIES
1. Venue Operations Management<ul><li>Oversee the daily operations of the dining hall, ensuring smooth service and efficient coordination</li></ul>
between teams and floors.<ul><li>Ensure operational standards, procedures, and service guidelines are consistently implemented across</li></ul>
the venue.<ul><li>Monitor operational performance to ensure efficient service delivery and high guest satisfaction.</li><li>Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout</li></ul>
service periods.<ul><li>Ensure the venue maintains high standards of cleanliness, safety, and organization.</li></ul>
2. Team Leadership &amp; Supervision<ul><li>Supervise and support Assistant Managers and operational Supervisors.</li><li>Provide leadership and guidance to ensure teams operate effectively and meet service standards.</li><li>Support recruitment, onboarding, and training of operational staff when required.</li><li>Monitor staff performance and provide feedback to Assistant Managers and Supervisors.</li><li>Conduct regular operational meetings to ensure alignment across teams.</li></ul>
3. Operational Coordination<ul><li>Work closely with the Reception Manager to ensure smooth coordination between reception and floor</li></ul>
operations.<ul><li>Support reception operations when required to maintain guest service continuity.</li><li>Coordinate operational activities across departments to maintain efficient service flow.</li><li>Address operational challenges and implement solutions to ensure smooth daily operations.</li></ul>
4. Guest Experience &amp; Service Quality<ul><li>Monitor guest experience across the venue and ensure service standards are consistently maintained.</li><li>Support operational teams in resolving guest concerns or service issues professionally.</li><li>Identify opportunities to improve operational efficiency and guest satisfaction.</li><li>Ensure teams maintain a professional and service-oriented approach.</li></ul>
5. Operational Performance &amp; Cost Awareness<ul><li>Support the Operations Manager in monitoring operational efficiency and cost control.</li><li>Ensure staffing levels and operational resources are utilized effectively.</li><li>Assist in maintaining operational performance in line with business targets.</li></ul>
6. Health, Safety &amp; Compliance<ul><li>Ensure compliance with health, safety, hygiene, and operational regulations across the venue.</li><li>Support the implementation of safety policies and ensure operational teams follow safety procedures.</li><li>Monitor the venue environment to ensure a safe and well-maintained facility for guests and</li></ul>
employees.
7. Acting Operations Manager (When required)<ul><li>Assume responsibility for venue operations in the absence of the Operations Manager.</li><li>Ensure all operational procedures, service standards, and company policies are followed.</li><li>Provide leadership and direction to Assistant Managers and Supervisors during operational shifts.</li><li>Report operational updates and issues to senior management when required.</li></ul> 
Requirements 
Experience &amp; Education
&ndash; Minimum 6&ndash;8 years of experience in hospitality or food and beverage operations
&ndash; At least 3 years of experience in a supervisory or managerial role
&ndash; Experience in high-volume restaurants, hospitality venues, or food halls is preferred
Market &amp; Industry Knowledge
&ndash; Good understanding of staffing, operational efficiency, and service delivery
Technical &amp; Professional Skills
&ndash; Excellent communication and interpersonal skills
&ndash; Strong organizational and operational coordination skills
&ndash; Ability to manage multiple operational priorities in a fast-paced hospitality environment
&ndash; Fluent communication in English is required
&ndash; Knowledge of Arabic is considered an advantage
Leadership &amp; Personal Attributes
&ndash; Strong leadership and team management abilities
&ndash; Professional and confident leadership presence
&ndash; Strong problem-solving and decision-making skills
&ndash; Ability to motivate teams and maintain high service standards
&ndash; Strong attention to detail and commitment to operational excellence
&ndash; Ability to remain effective under pressure in busy service environments
Note: This job description reflects key duties and responsibilities of the position and is not to be
interpreted as exhaustive.</div>

Venue Manager

Hilton

<div>Receptionist - EMEA
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Receptionist - EMEA

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Receptionist - EMEA