reception manager

BramahHR Ltd

We're seeking an experienced and motivated Reception Manager who has to lead the front-of-house and reception team in Eastleigh. You'll play a key role in ensuring every visitor and patient receives a warm, professional, and efficient service. The ideal candidate will be highly organised, confident managing a team, and passionate about delivering excellent customer care and has exposure to a clinical environment or fast paced environment delivering a first-class service.<strong>Salary: </strong>Up to £35,000 per year<strong>Hours:</strong> Full-time<strong>Location:</strong> Eastleigh<strong>What you'll do</strong><ul> <li>Lead and support the reception and patient administration team, ensuring a smooth and professional experience for all patients and visitors.</li><li>Manage reception rotas, performance, and training, fostering a positive and supportive team culture.</li><li>Oversee reception desks across multiple areas, ensuring consistent service standards are met.</li><li>Ensure all visitors are greeted promptly and courteously, maintaining a welcoming atmosphere at all times.</li><li>Maintain accurate patient administration systems, including appointment bookings, referrals, and records.</li><li>Handle incoming and outgoing communications, including calls, emails, and correspondence, efficiently and professionally.</li><li>Monitor and manage waiting lists, ensuring accuracy and identifying opportunities to improve efficiency.</li><li>Assist with basic financial and administrative tasks as required.</li><li>Uphold security procedures, including issuing and monitoring visitor badges and maintaining visitor logs.</li><li>Support continuous improvement across reception operations and contribute to developing best practice processes.</li></ul> <strong>Benefits</strong><ul> <li>25 days annual leave plus 8 Bank Holidays</li><li>Company pension scheme</li><li>Employee discount</li><li>Private medical insurance</li><li>Supportive and friendly working environment</li><li>Opportunities for professional growth and development</li></ul> <em>If this sounds like your next opportunity, we'd love to hear from you - apply today!</em>

Reception Manager

One&Only Resorts

<div>
 ( 18205 )
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 At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.
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 Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&amp;Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.
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 To oversee the front office operation, lobby, coordinates and monitor that all guests&rsquo; arrival, departure, and in-house experiences are as per resort standards.
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  Key Duties And Responsibilities
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 <ul>
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   Adhere to all Resort rules and regulations as per the resort procedures and policies.
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   Ensure the reception team works with a sale focused attitude and is aware of sales opportunities within the resort which will assist with the maximization of revenue.
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   Attending daily operation meeting whenever required.
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   Attending all group meetings.
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   Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
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   Review VIP arrival&amp; special events.
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   Ensure all non-guaranteed reservations are released at the appointed time.
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   Adhere to the resort selling strategy by ensuring the use of correct rates.
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   Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests.
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   Ensure guests are communicated and assisted in an efficient, warm, and professional manner by all team members.
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   Oversee day to day operations ensuring resort standards are adhered to and maintained by all team members.
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   Ensure a consistently high standard of presentation is maintained for both the department and the team members.
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   Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction.
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   Have full knowledge of all products and services provided by the resort and in the local area.
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   Actively participate in guest events when requested.
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   Attend and communicate operational status of the reception operation daily to the Rooms Division Manager.
  </li>
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   Oversee and monitor departmental schedules.
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   Schedule and maximize annual leave, Lieu days for team members during low demand periods.
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   Ensure regular communication meetings are held within the department.
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   Implement a full training plan within the reception to develop all personnel to their full potential.
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   Ensure new team members are being fully trained and certified to carry out duties as per resort standards.
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   Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per resort standard.
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   Conduct Annual Appraisals with all team members and ensure follow-up of targets for team members are being followed up and monitored.
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   Actively develop team member skills and performance through coaching and training.
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   Communicate with the Associate Director of resort operation key developments of the department team members.
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   Carry out interviews for all prospective reception team member.
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   Maintain and oversee accuracy of guest profiles and remarks.
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   Adhere to resort credit policies to ensure all expected revenues are secured.
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   Review, maintain and implement systems and procedures as directed.
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   Ensure daily shift handovers are conducted in a professional and constructive manner.
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   Regularly spot check duty shift checklists to ensure tasks are completed.
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   Review daily reports to ensure system is being maintained as per company policies and procedures.
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   Spot check registration cards to ensure accuracy of data is collected as per the standards.
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   Spot check passport scans to ensure accuracy as per Dubai Authorities requirements for transfers.
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   Ensure all daily system closing procedures and reports are being completed as per resort standards.
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   Adhere to and monitor departmental operating expenses as per departmental budget and forecast.
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   Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.
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   Ensure closure of any pending revenue (pay masters) in a timely manner adhering to finance policies and procedures.
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   Ensure that all Ledger accounts and PMs are resolved and settled.
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   Review the departmental objectives and drive to achieve it.
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   Maintain grooming standards and conduct spot checks about the team&rsquo;s grooming.
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  </li>
 </ul>
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  Skills, Experience &amp; Educational Requirements
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 </strong>
 <ul>
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   Minimum two years working experience as Front Desk Manager in a luxury 5-star hotel.
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   Must be proficient in hospitality revenue management, guest services and team development.
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   Excellent written and oral communication skills required.
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   Strong leadership skills and interpersonal communication skills.
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   Must be fluent in verbal and written English.
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   Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
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   Excellent listening and comprehension skills required.
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  </li>
 </ul>
 Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>


Front Office Manager

Volante Life

<p>We are seeking an experienced and professional Front Office Manager to oversee front desk operations in a high-end private residential apartment in Dubai. This role requires strong leadership skills, discretion, and a high level of service standards suitable for VIP residents.</p><p>Key Responsibilities:</p><ul><li>Manage and supervise front office / reception team</li><li>Ensure smooth daily front desk operations</li><li>Handle resident relations and VIP guest concerns professionally</li><li>Oversee bookings, access control, and front office procedures</li><li>Coordinate with security, housekeeping, maintenance, and spa teams</li><li>Maintain accurate records, reports, and front office documentation</li><li>Implement and uphold service standards and SOPs</li><li>Train, schedule, and evaluate front office staff</li><li>Ensure confidentiality and professionalism at all times</li></ul><p>Requirements:</p><ul><li>Proven experience as a Front Office Manager or Senior Front Desk Supervisor</li><li>Background in luxury residential, hotel, or hospitality environment</li><li>Strong leadership, communication, and problem-solving skills</li><li>Excellent English communication skills (additional languages are an advantage)</li><li>Professional appearance and customer-focused mindset</li><li>Ability to handle VIP residents with discretion</li><li>Knowledge of booking systems and basic reporting tools</li><li>Experience working in Dubai is an advantage</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Front Office Manager: 2 years (Preferred)</li></ul>

Front Office Manager – Private Residential Apartment

Zennova Realty Reql estate development L.L.C

<p><b>Key Responsibilities</b></p><ul><li>Greet and assist visitors in a warm, professional manner.</li><li>Answer and direct calls promptly.</li><li>Maintain a clean, organized reception area.</li><li>Handle emails, couriers, and mail.</li><li>Schedule meetings and appointments.</li><li>Provide administrative support to departments.</li><li>Manage office supplies and vendor coordination.</li><li>Address client inquiries or direct them to the right department.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree or diploma preferred.</li><li>2+ years of experience as a receptionist or front desk officer (real estate?developer experience a plus).</li><li>Excellent communication, organization, and multitasking skills.</li><li>Proficiency in MS Office.</li><li>Professional appearance and demeanor.</li><li>Fluent in English; additional language preferred.</li><li>Must have a car and be willing to work in Sharjah.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary and health insurance.</li><li>Annual leave and growth opportunities.</li><li>Training and career development within a professional environment.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Must have own car</li></ul><p>Experience:</p><ul><li>Real Estate &amp; Developer: 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic plus any international language (Required)</li></ul><p>License/Certification:</p><ul><li>UAE Driving License (Required)</li></ul><p>Location:</p><ul><li>Sharjah (Required)</li></ul>

Receptionist (Emiratisation Program)

Alhulul Almustadama General Contracting

<p><b>Key Responsibilities</b></p><ul><li>Greet and assist visitors in a warm, professional manner.</li><li>Answer and direct calls promptly.</li><li>Maintain a clean, organized reception area.</li><li>Handle emails, couriers, and mail.</li><li>Schedule meetings and appointments.</li><li>Provide administrative support to departments.</li><li>Manage office supplies and vendor coordination.</li><li>Address client inquiries or direct them to the right department.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree or diploma preferred.</li><li>2+ years of experience as a receptionist or front desk officer (real estate?developer experience a plus).</li><li>Excellent communication, organization, and multitasking skills.</li><li>Proficiency in MS Office.</li><li>Professional appearance and demeanor.</li><li>Fluent in English; additional language preferred.</li><li>Must have a car and be willing to work in Sharjah.</li><li>Real Estate &amp; Developer: 2 years (Required)</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary and health insurance.</li><li>Annual leave and growth opportunities.</li><li>Training and career development within a professional environment.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Must have own car</li></ul><p><b>Language:</b></p><ul><li>Arabic plus any international language (Required)</li></ul><p><b>License/Certification:</b></p><ul><li>UAE Driving License (Required)</li></ul><p><b>Location:</b></p><ul><li>Sharjah (Required)</li></ul><p>Job Type: Full-time</p>

Sustainable Solution Project Management

<p><b>Key Responsibilities</b></p><ul><li>Greet and assist visitors in a warm, professional manner.</li><li>Answer and direct calls promptly.</li><li>Maintain a clean, organized reception area.</li><li>Handle emails, couriers, and mail.</li><li>Schedule meetings and appointments.</li><li>Provide administrative support to departments.</li><li>Manage office supplies and vendor coordination.</li><li>Address client inquiries or direct them to the right department.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree or diploma preferred.</li><li>2+ years of experience as a receptionist or front desk officer (real estate?developer experience a plus).</li><li>Excellent communication, organization, and multitasking skills.</li><li>Proficiency in MS Office.</li><li>Professional appearance and demeanor.</li><li>Fluent in English; additional language preferred.</li><li>Must have a car and be willing to work in Sharjah.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary and health insurance.</li><li>Annual leave and growth opportunities.</li><li>Training and career development within a professional environment.</li><li>Real Estate &amp; Developer: 2 years (Required)</li></ul><p>Application Question(s):</p><p>Must have own car</p><p>Language: Arabic plus any international language (Required)</p><p>License/Certification: UAE Driving License (Required)</p><p>Location: Sharjah (Required)</p><p>Job Type: Full-time</p>

Sheraton

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><div>
<p>Position Summary
<br>
<br>
The Front Office Manager is responsible for ensuring the smooth and efficient operation of the Front Office department, delivering exceptional guest service in line with Sheraton brand standards. This role oversees all front office functions including reception, guest relations, concierge, bell services and telephone operations, while maintaining a high level of guest satisfaction and operational excellence.</p></div><h2 class="jobSectionHeader"><b>
Required Skills</b></h2><p>
1. Operational Management Oversee daily front office operations including check-in, check-out, room assignments, and guest inquiries. Ensure Sheraton service standards and Marriott International policies are consistently followed. Coordinate closely with Housekeeping, Reservations, Sales, and other departments to ensure seamless guest experiences. Monitor room inventory, occupancy levels, and rate strategies; support revenue optimization goals. Ensure all front office areas maintain brand-level cleanliness, professionalism, and efficiency.
<br>
2. Guest Satisfaction &amp; Service Excellence Handle guest concerns and complaints promptly, effectively, and professionally. Manage VIP and loyalty guests (Marriott Bonvoy members), ensuring personalized and exceptional service. Implement guest engagement initiatives to enhance satisfaction scores and brand loyalty.
<br>
3. Team Leadership &amp; Management Lead, train, mentor, and motivate the Front Office team to achieve high performance and service standards. Prepare work schedules, manage staffing levels, and oversee daily briefings. Conduct performance evaluations, identify development needs, and support continuous professional growth.
<br>
4. Financial &amp; Administrative Duties Prepare and analyze daily and monthly operational reports. Oversee cashiering procedures, credit policies, and financial controls within the department. Ensure proper use of PMS and related hotel systems (Opera or similar).
<br>
5. Standards, Policies &amp; Safety Compliance Maintain and enforce hotel SOPs, Sheraton brand standards, and local regulations. Ensure guest privacy, data security, and compliance with safety procedures. Participate in quality audits and contribute to continuous improvement initiatives. Qualifications &amp; Requirements Bachelor&rsquo;s degree in Hospitality Management or related field. Minimum 3&ndash;5 years of front office management experience, preferably in an international hotel chain. Strong knowledge of PMS systems (Opera preferred). Excellent leadership, communication, and problem-solving skills. Proficiency in English; additional languages are an advantage. Strong customer service mindset with a passion for hospitality. Ability to work in a fast-paced environment and manage multiple priorities.</p></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>Front Office Manager
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanlı
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>İş Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>Orta D&uuml;zey Y&ouml;netici
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>İstanbul Avrupa Yakası Kağıthane
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>5-10 yıl
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>23.12.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>12.01.2026</div></div></ul></div>

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