reception manager

Hilton

<div>
 A Reception Manager oversees Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Reception Manager, you will oversee Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings and produce minutes
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Recruit, manage, train and develop the Reception team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Reception Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail sector
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Experience of managing people and developing people
 </li>
 <li>
 Previous experience of managing a department and Profit and Loss account
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Familiar with Property Management Systems
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Muscat
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Reception Manager/ Omani

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 175839
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the Role:
 
 
 
 We are looking for a skilled and dynamic
 
 Reception Supervisor
 
 to join our
 
 Toyota Sharjah
 
 Service Center team. As a Reception Supervisor, you will be responsible for overseeing and leading a team of Service Advisors. You&rsquo;ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception.
 
 
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Lead the reception team to provide an exceptional "Customer Centric" environment focused on outstanding customer satisfaction and promoting our core Customer Service Values.
 </li>
 <li>
 Ensure accurate flow of customer and vehicle information, guaranteeing that vehicles are "Fixed Right the First Time" and delivered on time as promised.
 </li>
 <li>
 Foster a clean, safe, and organized reception area where high standards of cleanliness and safety are maintained, creating a welcoming atmosphere for our customers.
 </li>
 <li>
 Adhere to all departmental procedures and ensure compliance with company policies.
 </li>
 <li>
 Track and report the financial performance of employees responsible for selling labor hours and additional services.
 
 
 </li>
 </ul>
 
 Required Skills to Be Successful:
 
 
 
 <ul>
 <li>
 Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.
 </li>
 <li>
 Proven experience in managing day-to-day operations and overseeing a team.
 </li>
 <li>
 Strong leadership, organizational, and communication skills.
 </li>
 <li>
 Proficient in MS Office; knowledge of SAP is an added advantage.
 
 
 </li>
 </ul>
 
 About the Team:
 
 
 
 You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You&rsquo;ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center.
 
 
 
 What Equips You for the Role:
 
 
 
 <ul>
 <li>
 Degree in Mechanical Engineering or any technical automotive-related field.
 </li>
 <li>
 2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.
 </li>
 <li>
 Strong problem-solving, leadership, and change management abilities.
 </li>
 <li>
 Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.
 </li>
 <li>
 Arabic-speaking is a valuable asset.
 </li>
 <li>
 Minimum 2 years of experience as a Reception Supervisor/Manager in the automotive industry.
 </li>
 <li>
 Experienced in managing daily operations and leading a team
 </li>
 <li>
 MS Office proficiency and SAP knowledge is a plus.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Reception Supervisor | Al-Futtaim Motors | Toyota

Ajmal Makan Real Estate Development

<div>
 
 
 Role Summary
 
 
 
 
 
 
 We are seeking a highly polished, confident, and experienced
 
 Receptionist &amp; Sales Floor Manager
 
 to be the face and operational backbone of our Dubai Sales Office.
 
 
 This role goes far beyond traditional reception duties&mdash;
 
 
 it requires a strong personality, excellent presentation, and the ability to manage client and broker journeys from first contact to handover with precision and professionalism.
 
 
 The ideal candidate will combine
 
 hospitality excellence, administrative strength, sales coordination,
 
 
 
 
 and floor control
 
 , ensuring seamless daily operations and a premium client experience aligned with a luxury real estate brand.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 &nbsp;
 
 
 
 
 Front Desk &amp; Client Experience
 
 
 <ul>
 <li>
 Act as the
 
 first point of contact
 
 for all walk-in clients, VIP guests, brokers, and partners
 </li>
 <li>
 Deliver a
 
 5-star hospitality experience
 
 , representing the brand with elegance and confidence
 </li>
 <li>
 Manage client reception
 
 from A to Z
 
 : greeting, registration, waiting experience, coordination with sales team, and follow-up support
 </li>
 <li>
 Handle all incoming and outgoing calls professionally and efficiently
 </li>
 </ul>
 
 
 
 
 
 Sales Floor &amp; Lead Management
 
 
 <ul>
 <li>
 Manage
 
 walk-in client rotation and lead distribution
 
 in coordination with the Sales Manager
 </li>
 <li>
 Oversee
 
 broker reception, routing, and coordination
 
 with the sales team
 </li>
 <li>
 Maintain accurate records of walk-ins, leads, broker visits, and daily activity
 </li>
 <li>
 Ensure smooth flow and discipline on the sales floor at all times
 </li>
 </ul>
 
 
 
 
 
 Administration &amp; Office Operations
 
 
 <ul>
 <li>
 Provide full
 
 administrative support
 
 to the Sales &amp; Marketing team
 </li>
 <li>
 Coordinate meetings, schedules, presentations, and internal briefings
 </li>
 <li>
 Prepare and manage
 
 daily, weekly, and monthly reports
 
 , including:
 </li>
 <li>
 Client and broker traffic
 </li>
 <li>
 Staff attendance and punctuality
 </li>
 <li>
 Sales floor activity summaries
 </li>
 <li>
 Manage office inventory, supplies, and showroom readiness
 </li>
 </ul>
 
 
 
 
 
 Presentation &amp; Coordination
 
 
 <ul>
 <li>
 Support and, when required,
 
 deliver basic project presentations
 
 to clients and brokers
 </li>
 <li>
 Assist in preparing meeting materials, presentation decks, and reports
 </li>
 <li>
 Coordinate internal and external meetings, including VIP visits and broker events
 </li>
 </ul>
 
 
 
 
 
 Staff &amp; Floor Oversight
 
 
 <ul>
 <li>
 Monitor
 
 staff attendance
 
 , reporting directly to the General Manager &ndash; Sales &amp; Marketing
 </li>
 <li>
 Ensure professional appearance, conduct, and readiness of the sales floor team
 </li>
 <li>
 Act as a
 
 floor manager
 
 when needed, maintaining structure, discipline, and service quality
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile &amp; Requirements
 
 
 
 
 &nbsp;
 
 
 
 
 Experience &amp; Skills
 
 
 <ul>
 <li>
 Minimum
 
 5&ndash;7 years of experience
 
 in a similar role within
 
 luxury real estate, hospitality, high-end retail, or corporate sales environments
 
 </li>
 <li>
 Strong background in
 
 client handling, administration, and front-office management
 
 </li>
 <li>
 Excellent organizational and multitasking abilities
 </li>
 <li>
 Proven ability to manage pressure and high-volume client traffic
 </li>
 </ul>
 
 
 
 
 
 Communication &amp; Presentation
 
 
 <ul>
 <li>
 
 Fluent English (mandatory)
 
 &ndash; additional languages are a strong advantage (Arabic, Russian, Chinese, French, etc.)
 </li>
 <li>
 Confident communicator with the ability to engage
 
 high-net-worth clients and senior brokers
 
 </li>
 <li>
 Comfortable delivering presentations and speaking in professional group settings
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes
 
 
 <ul>
 <li>
 Professional, well-presented, and confident appearance suitable for a premium Dubai sales environment
 </li>
 <li>
 Strong personality with
 
 floor presence and leadership attitude
 
 </li>
 <li>
 Detail-oriented, proactive, and highly reliable
 </li>
 <li>
 Discreet, trustworthy, and aligned with executive-level professionalism
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to work with a
 
 leading real estate developer
 
 in a high-profile Dubai office
 </li>
 <li>
 Exposure to top-tier clients, brokers, and senior management
 </li>
 <li>
 Dynamic, fast-paced, and growth-oriented environment
 </li>
 <li>
 Competitive salary package based on experience and profile
 </li>
 </ul>
 
 
 
</div>

Receptionist & Floor Manager

Al-Futtaim

<div>Job Requisition ID: 176143
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 
<div></div>
<div>
Overview of the Role:</div>
<div>
BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission &ldquo;Technological Innovations for a Better Life&rdquo;, BYD is shaping a zero-emission future worldwide.</div> 
<div></div>
<div>
As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it&rsquo;s about building trust, delivering experiences, and representing a brand that is redefining mobility.</div> 
<div></div>
<div>
The Reception Supervisor is pivotal in managing the service reception area in the Aftersales Service center, ensuring optimal customer flow and high-quality interaction. This role is responsible for supervising reception staff and supporting service advisors in performance monitoring and customer satisfaction. The supervisor is key in ensuring accurate job card management and closure in alignment with company standards. The position requires effectively handling escalations and overseeing warranty compliance while implementing company policies and OEM standards for seamless customer service.</div> 
<div></div>
<div>
What You Will Do:</div>
<div>
Supervise, coordinate, and allocate tasks to reception staff, ensuring efficiency and professionalism.</div>
<div>
Ensure accurate and timely creation, communication, and closure of job cards.</div>
<div>
Drive customer satisfaction by monitoring advisor communication, complaint handling, and service updates.</div>
<div>
Monitor warranty and parts request processes at reception to ensure compliance with OEM standards.</div>
<div>
Provide coaching, mentoring, and training support to reception and advisor staff to improve customer handling skills.</div>
<div>
Maintain HSSE standards in the reception area, ensuring a safe and welcoming environment for customers.</div>
<div>
Report on reception performance and customer satisfaction trends, and recommend service improvement actions.</div>
<div>
Coordinate with service advisors to streamline operations and enhance the customer experience.</div> 
<div></div>
<div>
Required Skills and Experience:</div>
<div>
Leadership and supervisory skills.</div>
<div>
Customer service excellence and strong communication skills.</div>
<div>
Proficiency in DMS (SAP or equivalent) systems.</div>
<div>
Strong problem-solving and conflict resolution skills.</div><div></div> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Reception Supervisor

Al Madar Holding W.L.L.

Job Title: Reception / Front of House &ndash; Customer Service x 3/4Location: Taif, KSA Employment Type: Full-TimeJob Overview We&rsquo;re looking for a friendly, organized, and customer-focused Reception / Front of House Team Member to be the welcoming face of our trampoline park. This role is all about first impressions&mdash;greeting guests with energy, managing bookings and check-ins, and ensuring every visitor starts (and ends) their experience on a high note.Key Responsibilities<ul><li>Welcome guests and provide a warm, positive first impression</li><li>Manage check-ins, waivers, bookings, and payments</li><li>Answer phone calls, emails, and in-person enquiries</li><li>Assist with party bookings, group visits, and retail sales</li><li>Handle customer questions, feedback, and basic issue resolution</li><li>Maintain a clean, organized, and professional front desk area</li><li>Communicate effectively with floor and management teams</li></ul>Job Requirements<ul><li>Previous customer service or reception experience preferred</li><li>Comfortable handling cash, card payments, and booking systems</li><li>Ability to work flexible hours, including evenings, weekends, and holidays</li><li>Confident, professional, and friendly manner</li><li>High school diploma or equivalent</li></ul>Required Skills<ul><li>Excellent communication and interpersonal skills</li><li>Strong customer-service mindset with attention to detail</li><li>Ability to multitask in a fast-paced environment</li><li>Basic computer and POS system skills</li><li>Reliable, punctual, and well-presented</li></ul>Why Join Us?<ul><li>Fun, lively workplace with a positive team culture</li><li>Guest-facing role with variety and interaction</li><li>Opportunities to grow within the business</li></ul>Job Types: Full-time, Permanent

Reception / Front of House – Customer Service

Alzayani Investments

Job Overview Zayani Motors is seeking a professional and experienced Reception Supervisor to lead our front-of-house team within the Automotive Service Department. This is a Full-Time position based in Ma'ameer, Bahrain. The ideal candidate will be a highly organised and customer-focused individual responsible for ensuring a seamless and premium experience for all our clients. You will play a crucial role in managing the reception area, leading the reception team, and upholding the high standards of service that our brand represents. This role is essential for maintaining efficient daily operations and driving customer satisfaction within our state-of-the-art service facility. Responsibilities<ul><li>Lead, mentor, and supervise the service reception team, including staff training, scheduling, and performance management.</li><li>Oversee the daily operations of the reception desk to ensure efficiency and professionalism.</li><li>Act as the first point of contact for customers, providing a warm welcome and handling all enquiries with the highest level of service.</li><li>Manage the vehicle check-in and check-out process, ensuring all documentation is accurate and complete.</li><li>Coordinate with service advisors and technicians to provide customers with timely updates on their vehicle status.</li><li>Address and resolve any customer issues or complaints promptly and effectively, escalating when necessary.</li><li>Manage appointment scheduling to optimise workshop flow and minimise customer waiting times.</li><li>Handle administrative duties, including processing payments, managing records, and preparing daily reports.</li><li>Ensure the reception area is clean, organised, and presentable at all times.</li></ul> Qualifications<ul><li>Proven 5-7 years of experience in a supervisory or team leadership role, preferably within an automotive dealership or a premium customer service environment.</li><li>Bachelors degree in Business Management, Business Administration or any relevant field.</li><li>Exceptional leadership and team management skills with the ability to motivate and guide a team.</li><li>Outstanding interpersonal and communication skills, with a professional and friendly demeanour.</li><li>Strong organisational and multitasking abilities, with excellent attention to detail.</li><li>Proficiency in using computer systems, including Microsoft Office and ideally, dealership management software.</li><li>A customer-centric mindset with a genuine passion for delivering an excellent service experience.</li><li>Ability to remain calm and effective in a fast-paced environment.</li><li>A strong understanding of automotive service processes is highly advantageous.</li></ul>

Reception Supervisor-Automotive Service Department

Sparks Nursery Egypt

NOTE: Highly Preferred Female, Presentable, Fluent in English-No Transportation offered, https://maps.app.goo.gl/zBAc1ravZyAR4fVF9location: Royal British International, Gate 1, Suleiman al-Halabi, New Cairo 1, Cairo Governorate 11865Role requirements To ensure:● All Sparks policies &amp; procedures are adhered to by everyone● Utmost care and attention towards new and exciting clients with impeccable customerservice.● Sparkers wellbeing is communicated to parents.● Parents are connected with Sparkers through communication, updates and transparency.● Sparks Preschool professionalism and family vibe are adhered to.● Administration management● Main client interface.● Orientations.● AlertTarget Area and need<ul><li>Client orientations with aim to secure the client</li><li>Ensuring Sparks premises always is hygienic, clean and any maintenance requirements noted and facilitated</li><li>Working closely with the Head of Curriculum to ensure each staff member is doing exactly as is required to maintain Sparks educational level.</li><li>Ensuring monthly Science and sensory plans are ready, all resources sourced and daily plan implemented alongside teacher team leader.</li><li>Ensure teacher team leader updates all circle time boards (own this process to ensure it looks good and is beneficial/ serves the preschool essential goal)</li><li>Walk about. Responsible for the classes schedules and their adherence to it.</li><li>Must promote and enforce all Sparks rules i.e. singing the transition songs, using the slides to get into the garden, walking to the right, hands on shoulders etc. (refer to teacher training for all areas which must be observed)</li><li>Capture any issues, points or policy changes which hinder the implementation of such processes.</li><li>Client relations, ensure ANY client issue is thoroughly investigated, reported and changes made to avoid the repetition of the issue in future.</li><li>Management update sent weekly with such issues and any other notes required.</li><li>Maintain Sparkers enrollment master file alongside Admin</li><li>Be aware of Allergies and ensure they are being followed and update allergy list</li><li>Thursday packs are checked</li><li>Maintain the Art rooms look/feel/cleanliness and most importantly purpose.</li><li>All money calculations and collection (tuition/ Extras etc.)</li><li>Balance of Petty cash claim when required</li><li>Maintenance schedule adhered to and maintenance list update (5 to 6 pm walk around daily)</li><li>All employee Files and paperwork</li><li>Manage/ liaise with the Events coordinator. Ultimately you own the outcome and success.</li><li>Ensure What will Sparkers learn and event reminders are sent on ICare. ____________check from here</li><li>Set reminder for any ICare notifications such as &lsquo;public holidays, events, health issues etc&rsquo;</li><li>All employee Files and paperwork in order (new employee to receive the details of what is required)</li><li>Staff attendance for payroll back up</li><li>Art, Curriculum and Admin procurement purchase order collection in week 3 and stock control / inventory alongside Accountant.</li><li>Assist reception in front of house duties morning arrivals and evening dismissal process</li><li>Provide training on Icare to any new teachers.</li><li>Ensure Icare hard copy reports are filled out correctly by the teachers at 3 pm. Note any issues with children or concerns we must report to parents back on.</li><li>Collect any Icare related issues, compile and fix with the Sparks online team.</li><li>Responsible for Induction week alongside the Head of curriculum. Day one and two visits. Follow up that video and photos are sent week 1 on whats app.</li><li>Sparks end of day security and closing procedure (ensure office is closed, all ACs and lights are off and gate is closed)</li><li>Registration of new Sparkers (Induction dates, creation of ICare ID, classroom lists, following up application)</li><li>Maintain Sparkers master file &amp; newcomer file</li><li>Answer all client queries on Whats app with automated messages. Ensure management is updated.</li><li>Any incidents/ issues to be collected in detail and communicated to management. Follow resolution.</li><li>Follow through any points from clients which require action and/ or investigation. Through till the solution/resolution is reached.</li><li>Filing, Ouch report investigation and data collection.</li><li>Responsible for all allergy updates/ circulations and monitoring.</li><li>Food and all meal quantity &amp; quality control</li><li>Maintain Sparker and Mum Birthday listing and celebration ensure Sparks Crown is created. Any new siblings communicate to the teacher and ensure a big brother/sister card is created.</li><li>Call Those absent for 2 or more days. Send an update to the Management team. Those not answering must be contacted by the manager.</li><li>Induction lists sent on Thursday to Sparks Family group.</li><li>Orientation and week one client list sent to our customer service officer.</li><li>Receive payments as per tuition sheet</li><li>Balance of Petty cash claim</li><li>Maintenance schedule adhered to, collected and facilitated/ followed up.</li><li>Sparker backpack, bag tag, week 1 video, week 1 photos received and sent to parents.</li><li>Manage Reception and all associated tasks (text messages, leads, visitor logs, lead logs)</li><li>Menu creation/ edits for allergies if required.</li><li>Managing the kitchen &amp; requirements alongside the side chef.</li><li>Management of nannies. (placement, follow up, absentees, reports &amp; damage control on mistakes, and bonus structure) weekly meeting and update management.</li><li>Procurement needs and inventory for cleaning, kitchen, service station and nannies.</li><li>Managing rosters and nanny breaks.</li><li>Staff attendance for payroll</li><li>Orientations</li><li>Managing Security and Driver. Monitors visitor access and issue visitor pass</li><li>Collect, sort, distribute and prepare correspondence, mail, messages and deliveries</li><li>Schedule appointments for head of curriculum, behavior Therapist and key manager on duty. Maintaining &amp; updating calendars, and reminding the respective personnel of the appointments</li><li>Administrating weekend events/birthdays</li><li>Create and print sheets, memos, mail, reports, photocopy and distribute</li><li>Sparks end of day security and closing procedure</li></ul>Job Type: Full-timePay: E&pound;9,000.00 - E&pound;15,000.00 per month

Senior Administration Reception

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