reception manager

KERZNER INTERNATIONAL LIMITED

As a Reception Manager at Ayamna, you will be responsible for delivering five-star customer service to guests, meeting them, and greeting them with a smile and creating an amazing experience and everlasting memories while dining with us! Forming strong relationships with guests staying in the hotel and its suites, local Dubai residents and regulars will be an important aspect of the role. You will act as a sales ambassador , encouraging repeat custom, capturing new business, and communicating any special requests and needs of guests to the restaurant management team, contributing and playing a vital role in delivering a luxury and personalized service. You will demonstrate a deep knowledge and passion for the brand you represent and play an active role in building and managing the guest database, working closely with the PR and marketing teams to communicate any upcoming activity to the market, including special events, initiatives, and promotions. This role requires someone who is immaculately presented and an exceptional communicator who comfortably, positively, and professionally interacts with those around them.

Reception Manager

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Tamayyaz is seeking a professional and customer-focused Reception Supervisor to join our team in the historic city of AlUla, Saudi Arabia. As the Reception Supervisor, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front desk team.<ul><li>
Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest inquiries</li><li>
Lead, train, and mentor reception staff to maintain high standards of customer service</li><li>
Manage staff schedules, assignments, and performance evaluations</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Coordinate with other departments to ensure seamless guest experiences</li><li>
Maintain accurate guest records and manage reservations using hotel management software</li><li>
Implement and uphold company policies and procedures</li><li>
Monitor and analyze front desk performance metrics to identify areas for improvement</li><li>
Assist in developing and implementing strategies to enhance guest satisfaction</li><li>
Ensure compliance with local regulations and safety standards</li></ul> 

Qualifications 
<ul><li>
3-5 years of experience in hotel reception or front desk operations</li><li>
Proven supervisory experience in the hospitality industry</li><li>
Strong leadership and team management skills</li><li>
Excellent communication skills in both English and Arabic</li><li>
Proficiency in hotel management software and reservation systems</li><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
First Aid certification (preferred)</li><li>
In-depth knowledge of Saudi Arabian hospitality standards and cultural norms</li><li>
Familiarity with AlUla's tourist attractions and local information</li><li>
Exceptional customer service skills with a focus on guest satisfaction</li><li>
Ability to work flexible hours, including nights, weekends, and holidays</li><li>
Strong problem-solving skills and attention to detail</li><li>
Adaptability to work in a fast-paced, dynamic environment</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Reception Supervisor

Al Barsha Veterinary Clinic LLC

Are you a strong leader with excellent organizational and customer service skills?We are looking for a Senior Receptionist to lead and manage our reception team, ensuring smooth operations, excellent client service, and efficient coordination in our busy veterinary clinic.In this role, you will be responsible for overseeing all front desk activities, guiding your team, and ensuring that every client and pet receives the highest standard of care and professionalism.Key ResponsibilitiesTeam Leadership &amp; Management<ul><li>Lead, mentor, and supervise the reception team, ensuring tasks are completed efficiently and professionally.</li><li>Oversee daily front desk operations and workflow, resolving challenges and guiding staff as needed.</li><li>Train, schedule, and provide feedback to reception staff to maintain consistent high standards.</li><li>Prepare and manage staff reception schedules to ensure full coverage and smooth operations.</li><li>Act as the main point of contact for management, providing regular updates and feedback on front desk performance and improvements.</li></ul>Client Service &amp; Administration<ul><li>Welcome clients and their pets in a warm, professional, and organized manner.</li><li>Manage appointments for consultations, surgeries, vaccinations, and other procedures.</li><li>Handle phone calls, emails, and client inquiries with accuracy and professionalism.</li><li>Supervise check-in and check-out procedures, billing, payments, and cash handling.</li><li>Ensure consent forms, registration, and documentation are completed accurately.</li></ul>Operations &amp; Financial Management<ul><li>Oversee billing, invoicing, and payment processing for services, products, and medications.</li><li>Reconcile daily sales, maintain accurate records, and generate reports on front desk performance.</li><li>Monitor inventory of retail products and coordinate orders with suppliers.</li><li>Assist management with reporting and process improvements.</li></ul>Team &amp; Clinic Support<ul><li>Coordinate with veterinarians, nurses, and other staff to ensure smooth service throughout the clinic.</li><li>Provide guidance and training to team members on client interactions, product knowledge, and clinic procedures.</li><li>Maintain the reception area, waiting room, and public spaces to a high standard of cleanliness and organization.</li><li>Lead the team in responding calmly and efficiently during emergencies and urgent situations.</li><li>Support the clinic&rsquo;s mission of providing excellent care in an animal-related environment.</li></ul>Qualifications &amp; Skills<ul><li>Proven leadership experience, preferably in a veterinary or medical reception setting.</li><li>Strong problem-solving skills with the ability to handle all reception operations independently.</li><li>Excellent communication, multi-tasking, and client service skills.</li><li>Professional, confident, and able to lead a team in a fast-paced and dynamic environment.</li><li>Flexible with schedules and fully committed to completing assigned tasks and supporting the team when needed.</li><li>Knowledge of appointment scheduling, billing, and front desk systems.</li></ul>Job Type: Full-time

Senior Receptionist

Mandarin Oriental Hotel Group

Mandarin Oriental Jumeira, Dubai is looking for a Duty Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.About The JobBased at the Mandarin Oriental Jumeira, Dubai within the Rooms Division, The Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.As Duty Manager, you will be responsible for the following duties:To assist the General Manager to manage the hotel, reporting directly to the Front Office Manager / Assistant Front Office ManagerTo represent the hotel as a role model professionally, socially and ethically.To assist the Front Office Manager to manage the department, in his absence to manage the Reception department with all required responsibilitiesAs a manager of Rooms Division, communicates regularly with the Front Office Manager and the Director of Rooms as a team.Assumes overall responsibility and enforcement in areas of service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the general operation.To assist the Front Office Manager, Head Concierge and Guest Experience Manager to supervise all activities in the smooth running of all front of house departments according to our LQE, internal standards and procedures.To have full and thorough knowledge of crisis management; to respond to all crisis situations efficiently. Thus carrying a pager, master keys, walkie-talkie and other mobile communication units.To make decisions and take appropriate action in regards to problems, conflicts and emergencies in the hotel.To record all happenings in the hotel in the form of the Duty Manager s Log Book on a daily basis. Share the necessary information promptly with Reception Manager. To liaise with department heads to resolve any cases related to guests and colleagues.To be present on site to witness a complaint or an incident; to judge, resolve, compensate for and close the incidents.To inspect and ensure high quality of all VIP arrival rooms daily; to ensure readiness to welcome VIP guests. To liaise with departments concerned to perfect the rooms before arrivals.To monitor arrivals and departures wall related departments in order to handle guest requests and complaints with specific, personalized attention to our guestsTo provide training to all members of the team ensuring their consistent development and delivery of standards to our guestsTo welcome and greet our guests and visitors as well as bidding farewell in order to promote a climate of warmth and careTo encourage team members on collecting preferences from all guestsTo monitor data completeness and data security according to MOHG standards To monitor cashier closures and float balances, highlighting any discrepancies to the Reception Manager.To assist in carrying out LQE training, product knowledge, PSMS and Health and safety training with new colleagues joining the department. To monitor, investigate and update all guest comments (LRA, emails, letters etc.) that have been given on a daily basis, highlight shortcomings to the Reception Manager and Director of Rooms and take appropriate action to avoid these issues from happening againTo attend and hold hand over briefings to ensure consistent update of information for all team members.To attend the groups, OPS and any other meetings deemed appropriate by your Head of Department.To ensure that guest room allocations are done according to guest preferences and in line with the selling strategy of the hotelAssists the Sales Department with conducting tours of the hotel to consistently promote Mandarin Oriental Jumeira, DubaiTo perform bi-annual performance review including monthly feedback sessions with team members allocated by the Front Office ManagerTo perform all tasks outlined in the DM task listTo monitor and follow up on open balancesTo encourage, motivate and assist in generating up-sell revenues according to the monthly set targets in line with the overall selling strategyTo assist the Front Office Manager in motivating, retaining and recruiting team membersTo plan the rota and assist the Front Office Manager with holiday requests and scheduling trainingTo attend any training deemed appropriate by your Head of Department.To perform any other projects and duties assigned by the Front Office Manager.In absence of the Front Office Manager, to ensure that all duties are handed over and followed up accordingly by other team membersAs Duty Manager, We Expect From YouSenior High School qualification or equivalentDegree in Hospitality or Hotel Management is an advantageMinimum 2 years  experience working in a 5-star hotel environment.A minimum of 1 year of Duty Manager experience.Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.Previous experience working in the Middle East is an advantage.Hotel pre-opening experience is an advantage.Ability to understand guest needs and expectations and to deliver superior customer.Perform job with attention to details and the ability to organize and handle multiple tasks effectively.Clear communication; effective verbal and written communication skills in English. Ability to speak German, Spanish, Italian or French is an advantage.Proven ability to successfully motivate and lead a team.Ability to plan and organize large projects.Ability to prepare departmental reports.

Duty Manager

NOVOTEL

Novotel &amp; Adagio Premium Dubai Al Barsha is seeking a dynamic and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a team of dedicated professionals. <ul> <li>Manage and coordinate all front office operations, including reception, concierge, and guest services</li> <li>Develop and implement strategies to optimize occupancy rates and revenue</li> <li>Ensure the highest standards of customer service and guest satisfaction</li> <li>Lead, train, and motivate the front office team to deliver exceptional performance</li> <li>Collaborate with other departments to ensure seamless guest experiences</li> <li>Handle guest complaints and resolve issues promptly and professionally</li> <li>Monitor and analyze key performance indicators and financial reports</li> <li>Implement and maintain standard operating procedures for the front office</li> <li>Ensure compliance with local hospitality regulations and safety standards</li> <li>Optimize front office operations through effective use of technology and systems</li> <li>Participate in budgeting, forecasting, and strategic planning for the department</li> <li>Foster a positive work environment that promotes teamwork and professional growth</li> </ul>

Front Office Manager

Five Hotels and Resorts

Key Responsibilities
<div> </div>
<ul>
<li>Arrives to work promptly, always adhering to FIVE s Grooming Standards and maintaining a polished, FIVE-Styled appearance.</li>
</ul>
<ul>
<li>Oversees the Efficient Operations of reception, ensuring an Exquisite Check-in and Check-out Experience for Guests.</li>
<li>Provides support to team members in handling Guest requests and inquiries, aiming for Sensational Guest Satisfaction.</li>
<li>Keeps the Front Office Manager and Reception Supervisors fully informed about any Relevant Feedback from Guests, maintaining a Gold Standard of service.</li>
<li>Always exhibits the Highest Standard of Customer Service, offering Bespoke assistance to meet Guest needs.</li>
<li>Advises relevant Departments about Special Events or VIP Guests in the hotel, whether for events or general accommodations, ensuring a Remarkable Experience.</li>
<li>Possesses a FIVE-Star knowledge of all hotel Room Categories, Room Rates, Packages, Promotions, and other Product Knowledge, essential for Daily Duties.</li>
<li>Maintains a watchful eye on the Appearance, Grooming Standards, and Performance of the Front Office Team, emphasising training and teamwork for a truly FIVE-Styled experience.</li>
<li>Strategically maximises Room Occupancy and utilises Upselling Techniques to promote FIVE s Sensational Services and Facilities.</li>
<li>Ensures Fellow Front Office FIVERs have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.</li>
<li>Demonstrates positive Leadership Characteristics, which inspire FIVE Tribe Members to Exceed Expectations.</li>
<li>Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.</li>
<li>Anticipates and caters to Guests' needs, delivering Exquisite service that Elevates Guest Satisfaction.</li>
<li>Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination.</li>
<li>Adheres to FIVE s Remarkable brand standards, ensuring a Boundary-Breaking experience.</li>
<li>Collaborates with other Departments, promoting a Positive Culture and cultivating a Next-Level Vibe at FIVE. </li>
<li>Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.</li>
<li>Attends required training sessions to stay at the Cutting Edge of their profession.</li>
<li>Upholds profession al confidentiality, safeguarding </li>
</ul>

Front Office Supervisor

Hilton

The beautiful and ultra luxury Ka La'i Waikīkī Beach, LXR Hotels & Resorts newest addition is seeking a Night Audit Manager to join their Front Office Team.Ka La'i Waikīkī Beach spans 38 stories and features impeccable residential-style guest rooms and suites; a state-of-the-art wellness facility; a 24-hour fitness center; an infinity pool with an expansive sun deck; five indoor and outdoor venues and event spaces; two signature restaurants offering contemporary cuisine in addition to in-room dining and in-suite chef services. Want to learn more?,, What will I be doing?As the Night Audit Manager, you will be responsible for leading and supervising all hotel functions during nighttime hours, ensuring exceptional guest experiences and supporting the property's financial goals.<ul><li>Fill the role of Duty Manager by providing leadership and assistance to all departments on behalf of the hotel.</li><li>Provide instruction and guidance for guests and employees during emergency situations.</li><li>Monitor and respond to issues and requests communicated.</li><li>Work closely with line staff to provide operational support to all departments whenever the need arises.</li><li>Provide support to all departments including security, in room dining, housekeeping, bell/valet, and guest reception respectively. </li><li>Responsible for fostering efficient and respectful working relationships between all departments.</li><li>A critical component of this position is that of Ambassador. This position plays a crucial role in achieving this perception. Interacting with guests and making them feel comfortable is paramount to our overall service culture. The manager must have a polished appearance, show a sincere desire to serve and be able to handle stressful situations with poise and dignity.</li><li>Responsible for addressing guest complaints with compassion and sincerity while providing rapid solutions that benefit both the guest and the hotel.</li><li>This position must be able to perform all the normal duties of a Reception Manager to include: Check In, Check Out, processing billing requests, weekly scheduling, room blocking, reservations/data input, processing payroll, and PBX functions.</li><li>Address all Front office system issues at night and relay any unresolved system issues to the IT manager or accounting.</li><li>Responsible for administering hotel night audit functions and providing support to the night auditor.</li><li>Responsible for collecting and inputting guest profile information into the PMS.</li><li>Performs other duties as necessary.</li></ul>What are we looking for?The ideal candidate will meet the following qualifications and expectations:<ul><li>Must be at least 21 years of age with valid work authorization</li><li>Bachelor's degree in a related field, Business Management certification, or equivalent professional experience</li><li>Minimum of 3 years' supervisory or management experience in a 4- or 5-star hotel setting (preferred)</li><li>Possession of a valid hotel liquor card is required (property will help obtain)</li><li>Demonstrates outstanding communication, organizational, and follow-up skills</li><li>Flexible availability, including weekends, overnight shifts, and holidays</li><li>Proactive mindset with a creative, positive, and goal-oriented approach</li><li>Commitment to upholding Standard Operating Procedures</li><li>Ability to maintain confidentiality and handle sensitive information with discretion</li></ul>Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>Integrity - We do the right thing, all the time.</li><li>Leadership - We're leaders in our industry and in our communities.</li><li>Teamwork - We're team players in everything we do.</li><li>Ownership - We're the owners of our actions and decisions.</li><li>Now - We operate with a sense of urgency and discipline</li></ul>In addition, we look for the demonstration of the following key attributes:<ul><li>Quality</li><li>Productivity</li><li>Dependability</li><li>Customer Focus</li><li>Adaptability</li></ul>What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Salary Range: The annual salary range for this role is $70,000-$75,000 and is based on applicable and specialized experience and location. <img src="https://www.jobg8.com/Tracking.aspx?ANOyqbAIplh%2fImK3lw5iTLU6hUYzPnyEo" width="0" height="0" />

Night Audit Manager - Ka Lai Waikiki Beach, LXR Hotels & Resorts

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