reception manager

German Experts Car Maintenance LLC - Dubai Branch

Job SummaryAn Automotive Reception Manager oversees front-desk operations at an automotive dealership or service center, ensuring professional customer reception, efficient appointment coordination, and smooth communication between customers, sales, service advisors, and management. This role combines customer service leadership, administrative coordination, and operational support to maintain a positive customer experience.Key Responsibilities:<ul><li>Welcome customers and visitors in a professional and courteous manner</li><li>Manage incoming phone calls, emails, and customer inquiries</li><li>Direct customers to appropriate departments such as sales, service, finance, or parts</li><li>Handle customer complaints or escalate issues to management when necessary</li><li>Maintain high standards of customer satisfaction and hospitality</li><li>Supervise receptionists and Service Advisors</li><li>Prepare schedules and manage shift coverage</li><li>Train reception staff on dealership procedures, customer service standards, and phone etiquette</li><li>Monitor staff performance and provide coaching when required</li><li>Manage appointment bookings for service and sales consultations</li><li>Maintain customer records and visitor logs</li><li>Ensure accurate data entry into dealership management systems (DMS/CRM)</li><li>Coordinate internal communication between departments</li><li>Prepare reports related to customer traffic, call volumes, or reception performance</li><li>Ensure reception and waiting areas remain clean, organized, and professional</li><li>Monitor office supplies and front-desk inventory</li><li>Assist with dealership events, promotions, and customer campaigns</li><li>Support management with general administrative tasks</li></ul>Required Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>Previous experience in automotive, hospitality, or customer service management</li><li>Experience supervising front-office or reception staff</li><li>Familiarity with dealership management software or CRM systems is an advantage</li></ul>Skills &amp; Competencies<ul><li>Strong customer service and interpersonal skills</li><li>Professional communication and phone etiquette</li><li>Leadership and team management abilities</li><li>Organizational and multitasking skills</li><li>Problem-solving and conflict-resolution capabilities</li><li>Proficiency in Microsoft Office and administrative systems</li><li>Ability to work in a fast-paced dealership environment</li></ul>Preferred Experience<ul><li>2&ndash;5 years of experience in automotive reception, dealership administration, or customer relations</li><li>Experience working in a car dealership or automotive service center</li><li>Knowledge of automotive service workflows and dealership operations</li></ul>Pay: AED10,000.00 - AED15,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Automotive Reception Manager

LH1 GLOBAL

Reception &amp; Office ManagerLocation: JLT, Dubai Employment Type: Full-time Salary: AED 6,000 &ndash; AED 8,000 per month, depending on experienceAbout the RoleWe are looking for a highly organised, professional and energetic Reception &amp; Office Manager to join our team in JLT, Dubai.This is a key front-of-house and office support role within the property investment sector, ideal for someone who enjoys being the first point of contact, keeping an office running smoothly, and supporting a busy team in a fast-paced professional environment.The successful candidate will be confident, proactive, well-presented and able to manage multiple priorities while maintaining excellent attention to detail and a high standard of work.Key ResponsibilitiesResponsibilities include, but are not limited to:<ul><li>Acting as the first point of contact at reception, greeting visitors, clients and staff in a professional and welcoming manner.</li><li>Answering telephone queries, handling incoming calls and redirecting them as required.</li><li>Updating and maintaining data held on the CRM and associated databases.</li><li>Scheduling internal and external meetings using Zoom, Outlook 365, Microsoft Teams and other relevant platforms.</li><li>Supporting diary management for senior team members.</li><li>Booking travel arrangements for senior personnel.</li><li>Maintaining the appearance and smooth running of the office, including post, filing systems and stationery supplies.</li><li>Liaising with external technical support providers and office service facilitators.</li><li>Preparing and issuing company documentation, memos and other internal communications.</li><li>Maintaining accurate records and ensuring information is filed and stored appropriately.</li><li>Providing administrative support to the sales team where required.</li><li>Handling confidential information with discretion and professionalism.</li><li>Supporting the team with ad-hoc administrative and office management duties as needed.</li></ul>About YouYou will be someone who is confident, personable and highly organised, with a positive attitude and a strong sense of ownership.The ideal candidate will have:<ul><li>2&ndash;3 years&rsquo; experience in a similar administrative, reception, office management or customer-facing role.</li><li>Previous experience providing administrative support to a sales team.</li><li>A professional, polished and immaculate presentation.</li><li>Excellent communication skills, both over the phone and by email.</li><li>Articulate, with fluent English or as a first language</li><li>A proactive, &ldquo;can do&rdquo; and &ldquo;get it done&rdquo; attitude.</li><li>The ability to work well in a fast-paced environment and manage ambiguity confidently.</li><li>Strong organisational skills and the ability to juggle multiple priorities and projects.</li><li>Excellent attention to detail and accuracy.</li><li>The ability to work to tight deadlines while maintaining a high standard of work.</li><li>Strong emotional intelligence, with the ability to read people quickly and respond with empathy and professionalism.</li><li>A high level of accountability and willingness to learn.</li><li>The ability to handle highly confidential information with discretion.</li><li>Confidence taking ownership of tasks from start to finish.</li></ul>Required Skills and Experience<ul><li>Intermediate proficiency in Microsoft Office 365, particularly Outlook and Excel.</li><li>Strong working knowledge of Zoom, Microsoft Teams and other business communication platforms.</li><li>Familiarity with Adobe Acrobat.</li><li>Experience using cloud-based storage systems, with Dropbox preferred.</li><li>Excellent written and verbal English communication skills.</li><li>Strong administrative, coordination and record-keeping abilities.</li></ul>Preferred Skills<ul><li>Familiarity with a CRM platform.</li><li>Experience working in a sales-led or client-facing business environment.</li></ul>What We Offer<ul><li>Full-time role based in JLT, Dubai.</li><li>Monthly salary of AED 6,000 &ndash; AED 8,000, depending on experience.</li><li>The opportunity to play an important role in the smooth day-to-day running of a professional office.</li><li>A varied position with exposure to senior personnel, clients, office operations and sales support.</li></ul>How to ApplyPlease submit your CV along with a brief cover note outlining your relevant experience and why you would be a strong fit for this role.Pay: AED6,000.00 - AED8,000.00 per monthWork Location: In person

Reception & Office Manager

Executive Secretary &amp; Guest Relations OfficerPosition OverviewThe Executive Secretary &amp; Guest Relations Officer serves as the first point of contact for visitors, clients and stakeholders. The role combines executive administrative support, front desk reception responsibilities and guest relations to ensure a professional, welcoming and seamless experience for all visitors.The successful candidate will be responsible for managing reception operations, coordinating meetings, supporting senior management and ensuring all guests receive exceptional service from arrival to departure.Key ResponsibilitiesReception &amp; Front Desk Management<ul><li>Welcome and assist visitors, clients and stakeholders in a professional and courteous manner.</li><li>Manage the reception area to ensure it remains organised and presentable at all times.</li><li>Answer incoming telephone calls and direct enquiries appropriately.</li><li>Coordinate visitor registrations and appointments.</li><li>Receive and distribute incoming correspondence and deliveries.</li></ul>Executive Secretary Duties<ul><li>Provide administrative support to senior management and executives.</li><li>Manage calendars, appointments and meeting schedules.</li><li>Prepare meeting rooms and coordinate internal and external meetings.</li><li>Draft correspondence, reports and presentations when required.</li><li>Maintain organised filing systems and company records.</li><li>Coordinate travel arrangements, accommodation and logistics for executives.</li></ul>Guest Relations &amp; Hospitality<ul><li>Ensure all visitors receive a premium and professional experience.</li><li>Coordinate refreshments and hospitality for guests and meetings.</li><li>Manage VIP visitor arrangements and executive guest visits.</li><li>Assist with showroom tours and visitor coordination.</li><li>Handle guest enquiries and special requests efficiently and professionally.</li><li>Maintain high standards of customer service and hospitality.</li></ul>Office Administration<ul><li>Monitor office supplies and coordinate procurement requirements.</li><li>Support day-to-day office operations and administration.</li><li>Liaise with suppliers, service providers and contractors as required.</li><li>Assist with company events, presentations and stakeholder meetings.</li></ul>Qualifications &amp; Experience<ul><li>Previous experience in reception, administration, executive support or guest relations.</li><li>Strong organisational and multitasking abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and conduct.</li><li>Proficiency in Microsoft Office and administrative systems.</li><li>Fluent in English; Arabic is advantageous.</li></ul>Key Competencies<ul><li>Professional communication</li><li>Customer service excellence</li><li>Organisation and planning</li><li>Time management</li><li>Attention to detail</li><li>Hospitality and guest care</li><li>Confidentiality and discretion</li></ul>Reporting LineReports to:Office Manager / Chief Executive OfficerWorks closely with:<ul><li>Executive Management Team</li><li>Sales Team</li><li>Client Relations Team</li><li>Marketing Team</li><li>External Visitors and Stakeholders</li></ul>Key Performance Indicators (KPIs)<ul><li>Visitor satisfaction</li><li>Response times to enquiries</li><li>Meeting coordination efficiency</li><li>Administrative accuracy</li><li>Reception presentation standards</li><li>Executive support effectiveness</li></ul>Professional Attributes<ul><li>Friendly and welcoming personality.</li><li>Highly organised and dependable.</li><li>Professional and well-presented.</li><li>Strong interpersonal skills.</li><li>Able to remain calm and composed under pressure.</li><li>Passionate about delivering exceptional guest experiences.</li></ul>Work Location: In person

Personal Assistant

Marriott International

<div>Additional Information 
Job Number26072609 
Job CategoryGolf, Fitness, &amp; Entertainment 
LocationBuilding 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies. 
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience. 
REQUIRED QUALIFICATIONS
License or Certification: CPR Certification
First Aid Certification
Recreation Equipment
Any certification or training required by local and state agencies. 
#LI-NS1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Receptionist - Royal Beach Club

Family Builders & Developers

We are looking for a polite and friendly Waiter / Server to welcome guests, guide them to their seats or meeting rooms, and serve water, tea, coffee, and other drinks. The role is to make sure visitors feel comfortable and well taken care of during their visit.Location: Federal B Area, Karachi, PakistanKey Responsibilities:<ul><li>Welcome clients, visitors, and guests in a professional and friendly manner.</li><li>Escort guests to meeting rooms, lounges, waiting areas, or designated seating locations.</li><li>Ensure guests are comfortably seated and attended to promptly.</li><li>Offer and serve water, tea, coffee, soft drinks, and other refreshments.</li><li>Guide visitors to meeting rooms, restrooms, reception, or other office facilities as required.</li><li>Maintain cleanliness and presentation of meeting rooms, lounges, and guest-facing areas.</li><li>Prepare meeting rooms before meetings and ensure refreshments are available.</li><li>Monitor and replenish hospitality supplies, beverages, and serving items.</li><li>Assist with hospitality arrangements for VIP guests, client meetings, and corporate events.</li><li>Coordinate with reception and administration staff regarding guest arrivals and requirements.</li><li>Maintain high standards of personal grooming, hygiene, and professional conduct.</li></ul>Requirements:<ul><li>Previous experience as a waiter, server, hospitality attendant, office boy, or in a customer service role preferred.</li><li>Eduaction at least intermediate required.</li><li>Good communication and interpersonal skills.</li><li>Polite, presentable, and customer-focused personality.</li><li>Ability to work independently and as part of a team.</li><li>Strong attention to cleanliness, organization, and service quality.</li></ul>Working Hours:<ul><li>10 hours per day.</li><li>Rotational shifts may apply as required.</li><li>Flexibility to work weekends and special events when needed.</li></ul>Reporting Line:<ul><li>Reports to Administration Manager / Office Manager.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Waiter / Server (Client Hospitality Attendant)

Grand Central Hotel

We are looking for a Front Office Manager who will oversees the entire front office team, and coordinates the activities of the front desk, reservations, concierge and transport services. He or She will work closely with other departments to resolve issues with guests and maintain the property.Duties and Responsibilities<ul><li>Schedules the front office staff.</li><li>Supervises workload during shifts.</li><li>Maintains working relationships and communicates with all departments.</li><li>Verifies that accurate room status information is maintained and properly communicated.</li><li>Resolves guest problems quickly, efficiently, and courteously.</li><li>Updates group information &amp; FIT bookings. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.</li><li>Conducts regularly scheduled meetings of front office personnel.</li><li>Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.</li><li>Monitor high balance guest and take appropriate action.</li><li>Ensure implementation of all hotel policies and house rules.</li><li>Ensure that front office staffs are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li><li>Review Front office logbook and Guest feedback forms on a daily basis.</li></ul>Skills and Experience<ul><li>3 - 5 years of practical experience in front office position in a hotel in UAE, preferably Dubai</li><li>Good oral and written communication skills</li><li>Strong working knowledge of relevant computer software including MS Office, Opera PMS and payment systems</li><li>Strong presentation and leadership skills and friendly demeanor</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Can join immediately</li></ul>Experience:<ul><li>customer service: 3 years (Required)</li><li>hotel: 3 years (Required)</li></ul>Work Location: In person

Front Office Manager

Thrive Health

Thrive Health is seeking a Front Desk / Customer Services Manager who will support our growing health &amp; wellness practice by managing client relations (welcoming clients, providing information, managing appointments/billing/correspondence, resolving concerns), providing administrative support to our senior consultants/management, and helping overall smooth daily operations of the clinic.We are conveniently located in Gulberg near the Main Boulevard. Office timings are currently 9am to 6pm (2pm on Saturdays, Sundays closed). We have a friendly female-led work environment and female candidates are encouraged to apply.The right person for this role: 1. Is friendly, approachable, energetic and loves working with children. 2. Conducts herself politely, professionally and with a positive attitude (even under pressure). 3. Communicates effectively with clients, their families, doctors, therapists. 4. Can effectively mediate and solve disputes and handle other challenging communications. 5. Is resourceful, proactive, highly organized, and pays attention to detail. 6. Has good computer skills, including Microsoft OfficeRequirements: At least 1 year of in-person client handling experience preferred. A Bachelor&rsquo;s degree is required. Proficient in English (oral and written).Compensation offered will be commensurate with the candidate&rsquo;s profile.THRIVE is a Centre for Health and Wellbeing that hosts a multi-disciplinary team including psychologists, speech &amp; language pathologists, behaviour therapists, a developmental paediatrician, a psychiatrist, and other professionals all focused on bringing an evidence-based and holistic approach to supporting clients needs. We work with children, adults, their families, and also offer services for school communities including consultancy services, psycho-educational assessments, and tailored trainings &amp; workshops.Job Types: Full-time, FresherPay: Rs45,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>What is your monthly salary expectation?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Client handling (in-person): 1 year (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Front Desk / Customer Services Manager

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