reception manager

Xcede

<div>
 
 Leading Privately Held Financial Services Firm - Office &amp; Reception Manager &ndash; NYC
 
 
 
 
 
 We are seeking a highly polished &amp; organized Office &amp; Reception Manager to oversee day-to-day office operations and front desk management for a Leading Privately Held Financial Services Firm in their New York location.
 
 
 
 
 
 You would be supporting their Professional Services and Capital Solutions groups across two floors, ensuring a client-ready office environment, seamless visitor experience, and strong operational execution. You would lead office remodeling projects, furniture procurement, and vendor management to maintain a premium workplace experience.
 
 
 
 
 
 Overview:
 
 
 &bull; Manage front desk operations including visitor experience, guest registration, mail/package handling, and phone/email routing.
 
 
 &bull; Own daily facilities operations across two floors, maintaining a professional, clean, and fully functional office environment.
 
 
 &bull; Serve as primary liaison with building management and coordinate service requests, repairs, and maintenance.
 
 
 &bull; Oversee conference room readiness, meeting setup, catering coordination, and hospitality support for client-facing meetings.
 
 
 &bull; Manage office vendors (cleaning, pantry, catering, maintenance, security, supplies) and monitor service quality.
 
 
 &bull; Lead office remodeling, refresh, and improvement projects including planning, vendor sourcing, project coordination &amp; execution.
 
 
 &bull; Manage office furniture purchasing, including vendor selection, ordering, delivery coordination, and workspace setup.
 
 
 &bull; Support space planning, seating assignments, office moves, onboarding desk setup, and badge/access coordination.
 
 
 &bull; Partner with Finance/AP to manage invoices, purchase requests, and budget tracking for facilities and office operations.
 
 
 
 
 
 It is an established organization which is experiencing significant growth which offer competitive benefits &amp; growth potential.
 
 
 
</div>

Office Manager

Qiddiya Investment Company

<div>The Reception Manager is the custodian of the &quot;First Impression&quot; across the entire Qiddiya Golf estate. This senior operational role holds strategic oversight of all reception and concierge touchpoints, including the Main Clubhouse Reception, the Golf Academy Reception, and the VIP/Member Concierge Desk. The incumbent is responsible for unifying the service standards across these physically separate areas, ensuring a seamless, 5-star guest journey from arrival at the gate to departure. The Reception Manager leads a large, diverse team, ensuring that communication flows effectively between the teaching staff, golf operations, and the front-of-house team.
JOB OVERVIEW &ndash; PURPOSE AND SCOPE
The purpose of this position is to eliminate service silos. The Reception Manager ensures that a guest checking in for a lesson at the Academy receives the same level of luxury service and recognition as a member checking in for a tee time at the Clubhouse. The scope involves complex rostering across multiple venues, establishing Standard Operating Procedures (SOPs) for guest check-in/out, data management of the Member Database, and the resolution of high-level guest complaints. This is a &quot;roaming&quot; management role, requiring a visible presence at all front desks throughout the day.
RESPONSIBILITIES AND DUTIES
Multi-Department Operations Management
<ul><li>Oversee the daily operations of the Main Clubhouse, Leisure and Academy Reception Areas, ensuring adequate staffing levels based on tee sheet utilisation and lesson bookings.</li><li>
Develop and enforce uniform SOPs for all desks regarding telephone etiquette, guest registration, payment processing, and biometric/access control usage.</li><li>
Conduct daily briefings with the Supervisors of each area to ensure VIP movements, large groups, and course conditions are communicated to all front-desk staff.</li><li>
Monitor the physical presentation of all reception areas, ensuring lobbies, waiting areas, and counters meet the immaculate standards of a luxury 5-Resort.</li></ul>
Guest Experience &amp; Concierge Logistics
<ul><li>Manage the &quot;Golfer&rsquo;s Journey&quot; logic, ensuring the transition from the Bag Drop to the Reception to the Locker Room is fluid and intuitive.</li><li>
Handle complex itineraries for high-net-worth individuals, coordinating effectively with the PA to the GM for dignitary visits.</li><li>
Act as the final escalation point for guest complaints or disputes regarding billing, bookings, or service failures at the front desk.</li><li>
Implement a guest recognition program, ensuring staff across all areas can identify members and repeat guests by name and preference.</li></ul>
Team Leadership &amp; Training
<ul><li>Recruit, train, and appraise a large team of Receptionists and Golf Operations staff.</li><li>
Create a cross-training culture where Academy staff can operate the Clubhouse desk and vice versa, allowing for flexible workforce deployment during tournaments or sickness.</li><li>
Manage the shift rostering to ensure language coverage (Arabic/English) at all key touchpoints during operating hours.</li></ul>
Systems &amp; Administration
<ul><li>Act as the &quot;Super User&quot; for the property management and booking systems (e.g., Lightspeed, Golf Genius, Opera or others as needed), overseeing data integrity and user permissions.</li><li>
Responsible for the daily reconciliation of revenue across all reception points, ensuring strict adherence to cash handling and credit policies.</li></ul> 
REPORTING
<ul><li>Reports Direct to: Assistant General Manager/ Golf Operations Manager.</li><li>
Supervises: Reception Attendants.</li><li>
Key Liaisons: Retail Managers, Leisure Team, Head of Instruction (regarding Academy desk flow), Golf Operations Team, Membership Manager.</li></ul> 
 
 
Requirements 
Education &amp; Experience
<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business, or Tourism preferred.</li><li>
Minimum of 5&ndash;7 years of Front Office management experience in a 5-star luxury hotel or world-class golf resort.</li><li>
Experience managing multiple outlets or physical locations simultaneously is highly desirable.</li><li>
A strong background in golf operations is preferred, but a candidate with an exceptional luxury hotel Front Office background would also be suitable.</li></ul> 
Technical Skills
<ul><li>Advanced proficiency in Club Management Software (Lightspeed, etc).</li><li>
Strong command of Microsoft Excel for rostering and reporting.</li><li>
Experience with CRM (Customer Relationship Management) tools to manage guest profiles and preferences.</li></ul>
COMPETENCIES
Core Competencies
<ul><li>Operational Agility: The ability to move mentally and physically between different environments (e.g., the quiet focus of the Academy vs. the high volume of the Clubhouse) and adjust management style accordingly.</li><li>
Emotional Intelligence: High capacity for empathy and conflict resolution, able to de-escalate stressed guests or staff effectively.</li><li>
Detail Oriented: Obsessive about data accuracy (correct spelling of names, accurate billing) and environmental aesthetics (fresh flowers, tidy desks).</li><li>
Communication: Fluency in English is mandatory; Arabic language skills are a distinct advantage for welcoming local dignitaries.</li><li>
Leadership: An &quot;on-the-floor&quot; leader who leads by example, not from a back office.</li></ul></div>

Golf - Receptionist Manager

Accor

<div>Company Description 
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Reception Agent 
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 
What is in it for you: 
In 3-4 bullet points, showcase the benefits and perks of working at the property 
Employee benefit card offering discounted rates at Accor worldwide 
Learning programs through our Academies 
Opportunity to develop your talent and grow within your property and across the world! 
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 
What you will be doing: 
Greet, check-in, respond to requests and settle accounts while providing exceptional service 
Take initiative to add a personalized experience 
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling 
Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

EN - Reception Agent ( Saudi nationality ) Tamayyaz

Catholic Health

<div>Overview:
<div>
Enjoy a brighter career by the Great South Bay! Our Lady of Consolation is a proud member of Catholic Health Services of Long Island and a recognized leader in providing exceptional quality driven care. We offer Long Term, Post Acute and Skilled Nursing services. Our employees enjoy competitive salaries, a dynamic work environment and a generous benefit package. The Lead Receptionist is responsible for overseeing front desk operations and ensuring the safety and security of residents, staff, and visitors within the nursing home. This role combines customer service leadership with facility security management to maintain a welcoming, safe, and compliant environment.</div>
Job Details:
<div>
Responsibilities will include:</div><ul><li>
Supervise and schedule reception staff to ensure continuous front desk coverage</li><li>
Maintain timekeeping and payroll</li><li>
Ensure proper visitor sign-in/sign-out procedures and identification protocols</li><li>
Ensure professional, courteous, and compassionate interactions with residents, families, and visitors. Address and resolve visitor concerns or complaints promptly</li><li>
Communicate policies and updates to staff and visitors effectively</li><li>
Train reception staff on customer service standards, confidentiality, and emergency protocols</li><li>
Work closely with nursing, maintenance, and administrative departments</li><li>
Participate in emergency preparedness planning (fire drills, evacuation procedures, lockdown protocols)</li><li>
Serve as a point of contact for emergencies and coordinate response efforts</li><li>
Oversee phone systems, visitor logs, and front desk procedures</li><li>
Monitor access control systems, surveillance cameras, and alarm systems</li><li>
Maintain accurate reports and logs related to security and front desk operations</li><li>
Order and maintain supplies for reception and security.
</li></ul>Posted Salary Range: USD $21.84 - USD $36.78 /Hr. :
<div>
Requirements:</div><ul><li>
High school diploma required</li><li>
1-2 years of experience in security, hospitality, healthcare, or related field</li><li>
Prior supervisory or management experience</li><li>
Strong interpersonal and customer service skills</li><li>
Knowledge of safety regulations and emergency procedures</li><li>
Proficiency in basic computer systems (Microsoft Office, security software)</li><li>
Requires weekends, and holidays rotations</li></ul><div> 
The rate for this position is $21.84-$36.78 per hour.</div><div>
The salary range or rate listed does not include any differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.</div><div>
At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, employees are eligible for generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.</div></div>

Manager-Reception & Security

TownePlace Suites by Marriott

Front Office Manager Duties and Responsibilities<ul><li>Assign tasks and ensure all staff positions are covered for the duration of shift</li><li>Field complaints and address Guest concerns</li><li>Answer phone inquiries, direct calls and provide basic information</li><li>Oversee and manage support staff</li><li>Address complaints and requests with quality customer service skills</li><li>Recruit and train new employees</li><li>Maintain office equipment such as photocopier, fax machine, etc.</li><li>Monitor front desk and ensure all employees comply with all security procedures for Guests</li><li>Oversee mail deliveries, packages, and couriers</li><li>Purchase, track, and invoice office supplies and market ordering</li><li>Create, organize, and maintain schedules for all employees</li><li>Ensure front desk is covered at all times</li><li>Perform group reservations and billing</li><li>Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed</li></ul>Front Office Manager Requirements and Qualifications<ul><li>High school degree or equivalent; bachelor's degree or certification in management in related field preferred</li><li>2+ years of previous experience as a front office manager or a related role preferred</li><li>Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)</li><li>Solid customer service skills</li><li>Excellent leadership, team building, and management skills</li><li>Encouraging to team and staff; able to mentor and lead</li><li>Excellent verbal and written communication skills</li><li>In-depth understanding of the hospitality industry</li><li>Strict adherence to company philosophy, mission statement, and sales goals</li></ul>Job Type: Full-timePay: From $40,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

Front Office Manager

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175623
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 We are looking for a
 
 Emiratization Receptionist
 
 with fluent English-speaking skills with some experience in customer service for the role.
 
 
 This is a full time job located in Abu Dhabi, 2 days off.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 To provide full support to all customers visiting Toyota service center. To be the first point of contact to welcome and identify customers&rsquo; needs.
 </li>
 <li>
 Ensure customers are given the Worlds Warmest Welcome when entering the branch.
 </li>
 <li>
 Responsible to ensure all customers with appointments are directed to correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service.
 </li>
 <li>
 Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Able to communicate effectively
 </li>
 <li>
 Customer service experience will be an added advantage
 </li>
 <li>
 Good knowledge in MS Office especially MS Excel
 </li>
 <li>
 Emiratization with family book
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 The role will report to the Aftersales Manager and you will be working in a busy workshop environment wherein you will be dealing directly with all levels of people in the organization
 
 
 
 What Equips You For The Role
 
 
 
 The ideal candidate for this role should possess a High school Diploma. You should also be able to communicate effectively with strong customer service, analytical and communication skills. You should be highly motivated and passionate about cars.
 
 
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Receptionist - Emiratization | Al-Futtaim Motors | Toyota

Al Tayer Group

<div>
 &bull; To manage the Reception efficiently, attend to guests and telephone calls in a professional manner befitting the corporate image of the Group and provide the necessary administrative support functionally required by the Admin Manager
 
 Functional Roles and Responsibilities
 
 &bull; Efficient and courteous handling of telephone calls, provide necessary information /guidance to the caller and transfer the calls to the relevant personnel in the office.
 
 &bull; Control the distribution of access cards for the visitors and maintain a register to log in the details
 
 &bull; Ensure that cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.
 
 &bull; Ensure that all equipment / furniture are always in proper working condition and impeccably maintained.
 
 &bull; Coordinate and manage room bookings [Business centre and L&amp;D] in an efficient and prompt manner Education/Certification and Continued Education
 
 &bull; High School Certificate
 
 
 Knowledge and Skills
 
 &bull; Course in telephone handling skills an advantage
 
 &bull; Exposure to multicultural environment
 
 &bull; Well groomed with pleasant personality
 
 &bull; Excellent communication skills
</div>

Receptionist

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