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reception supervisor

Accor Group

Job Title Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE Job Description Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE Step aboard a historic legend. The Queen Elizabeth II (QE2) is Dubai s only floating hotel, permanently docked at Port Rashid and rich in British maritime heritage. We are seeking an experienced Front Office Supervisor to lead our front desk operations and ensure seamless guest service in this one-of-a-kind hospitality setting. Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience. What You ll Do: * Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff * Create and manage weekly rosters, attendance tracking, and leave calendars * Coordinate room assignments and verify guest details and payment methods * Oversee night shift duties including system audits and daily date rollovers * Lead daily team briefings and service improvement sessions * Collaborate closely with Housekeeping and other departments for operational efficiency * Handle special room requests, inspect VIP rooms, and manage guest preferences * Address guest concerns with professionalism and ensure prompt resolution * Maintain updated guest documentation and reservation accuracy in Opera PMS Ideal Profile: * Prior experience in a supervisory front office role within a hotel or resort * Strong organizational, scheduling, and multitasking skills * Proficient in Microsoft Windows and Opera property management system * Presentable, calm under pressure, and customer-oriented * Excellent communication and team leadership capabilities * Flexible to work across different shifts including nights and weekends Why Join Us: * Be part of a living legend with unmatched charm and historic value * Collaborate with a passionate team in a truly unique hospitality environment * Benefit from learning, development, and advancement within the Accor group * Experience career growth in Dubai s vibrant hospitality sector About the Company: The Queen Elizabeth II (QE2) Hotel is a floating hospitality landmark managed under the Accor brand. With 447 elegant rooms, period architecture, and modern amenities, QE2 offers a truly immersive journey into maritime history and luxury living. Anchored at Port Rashid, Dubai, it continues to delight guests from around the world through exceptional service and timeless elegance. Post Details

Front Office Supervisor

Job Title
Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE
Job Description
Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE Step aboard a historic legend. The Queen Elizabeth II (QE2) is Dubai s only floating hotel, permanently docked at Port Rashid and rich in British maritime heritage. We are seeking an experienced Front Office Supervisor to lead our front desk operations and ensure seamless guest service in this one-of-a-kind hospitality setting. Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Function: Receptionist / Front Desk Salary: 4000 5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience. What You ll Do: * Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff * Create and manage weekly rosters, attendance tracking, and leave calendars * Coordinate room assignments and verify guest details and payment methods * Oversee night shift duties including system audits and daily date rollovers * Lead daily team briefings and service improvement sessions * Collaborate closely with Housekeeping and other departments for operational efficiency * Handle special room requests, inspect VIP rooms, and manage guest preferences * Address guest concerns with professionalism and ensure prompt resolution * Maintain updated guest documentation and reservation accuracy in Opera PMS Ideal Profile: * Prior experience in a supervisory front office role within a hotel or resort * Strong organizational, scheduling, and multitasking skills * Proficient in Microsoft Windows and Opera property management system * Presentable, calm under pressure, and customer-oriented * Excellent communication and team leadership capabilities * Flexible to work across different shifts including nights and weekends Why Join Us: * Be part of a living legend with unmatched charm and historic value * Collaborate with a passionate team in a truly unique hospitality environment * Benefit from learning, development, and advancement within the Accor group * Experience career growth in Dubai s vibrant hospitality sector About the Company: The Queen Elizabeth II (QE2) Hotel is a floating hospitality landmark managed under the Accor brand. With 447 elegant rooms, period architecture, and modern amenities, QE2 offers a truly immersive journey into maritime history and luxury living. Anchored at Port Rashid, Dubai, it continues to delight guests from around the world through exceptional service and timeless elegance.
Post Details

Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE

Job Title Front Office Supervisor Floating Heritage Hotel Dubai, UAE Job Description Front Office Supervisor Floating Heritage Hotel Dubai, UAE Join the legendary Queen Elizabeth II (QE2) Hotel in Dubai, the only permanently docked ocean liner-turned-hotel in the region. This iconic destination offers guests a blend of British heritage and modern luxury. As a Front Office Supervisor, you ll lead guest reception operations aboard a truly unique hospitality experience. Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor at the QE2 Hotel, you will play a key role in ensuring seamless front desk operations, exceptional guest service, and coordination across departments. From supervising check-ins to guiding the team through night audits and room allocations, your leadership will help deliver a memorable experience aboard this historic luxury vessel. What You ll Do: * Supervise the front office team and coordinate work schedules, attendance, and shift planning * Ensure prompt and professional check-in and check-out procedures, including room allocation and payment verification * Oversee guest arrivals and special room requests; review reservations and guest correspondence in advance * Monitor and optimize communication between front office, housekeeping, and other departments * Conduct daily briefings and ongoing service training to maintain hospitality standards * Handle and resolve guest concerns, ensuring satisfaction with attention to detail * Perform duties during night shift operations, including audit procedures and system transitions * Ensure accurate guest documentation and reservation data using Opera * Personally inspect VIP or blocked rooms prior to arrival Ideal Profile: * Previous leadership experience in a hotel front office setting * Proficient in Microsoft Windows and Opera PMS * Strong interpersonal, conflict resolution, and guest service skills * Professional appearance and high reliability * Comfortable working under pressure in a fast-paced, luxury hospitality environment * Committed to teamwork, service excellence, and guest satisfaction

Front Office Supervisor Floating Heritage

Bayut.com

In this role, you will: Internal &amp; CSR In alignment with the HR strategy, this role is responsible for: <ul> <li>Creation and driving of calendar for all CSR events throughout the year based on the UN calendar</li> <li>Running recurring HR initiatives and sporting activities</li> <li>Monitor the CSR budget and provide reports</li> <li>Prepare and oversee the execution of office CSR activities</li> <li>Creation of internal communications and publishing them on all organisation channels for UAE and MENA regions</li> <li>Manage the internal Instagram page</li> <li>Ensure all areas of the business have access to non-specific region communications.</li> <li>Responsible for sending out SEED communications on all organisation channels</li> <li>Implementation of Sustainable Development Goals in the company (recycling, etc.)</li> <li>Ensure the monthly publication of The Buzz Newsletter</li> </ul> Lead Receptionist <ul> <li>Supervise the reception rotation. Ensure there is a cover and representative at all times</li> <li>Cover the reception when required</li> <li>Manage the office sundry replenishment, inc. stationery, refreshments, and other items</li> <li>Report any maintenance issues to the concerned department</li> <li>Delegation and supervision of day to day admin tasks as required</li> <li>Leading the team of receptionists and set KPIs to meet the objectives of HR Operations</li> <li>Motivate and manage the performance of the team</li> </ul>

Receptionist

FIVE Hotels and Resorts

Join the FIVE Tribe as a Front Office Supervisor and get ready to make waves in the hospitality industry.We are looking for a driven self-starter with excellent communication, leadership, and organizational skills. As an astute creative and critical thinker, you can conceptualize and implement innovative solutions in a fast-paced environment. The Candidate A driven self-starter with excellent communication, leadership, and organizational skills. You have a keen eye for detail and execute tasks proactively with precision and finesse. A 'can-do' attitude coupled with an inherent flair for taking ownership makes you a highly motivated go-getter. What We're Looking For <ul><li>A proven track record of 2-3 years in Front Office within a hotel, leisure, or retail, delivering sensational experiences.</li><li>A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.</li><li>An elevated and energetic conversationalist, engaging guests with lively discussions.</li><li>Impeccable communication skills, both verbal and written, with fluency in English.</li><li>Computer literacy, with a mastery of Word, Excel, and Outlook, and exceptional knowledge of Hotel PMS, specifically Opera.</li><li>Next-level organizational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.</li><li>Skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.</li><li>A proactive nature, coupled with a meticulous eye for detail, ensures every aspect of the operation is perfectly curated.</li><li>'FIVE-styled' visionary thinking, finding creative solutions while taking ownership for all duties and tasks assigned.</li><li>A teamwork-oriented mindset, fostering collaboration and cooperation among FIVE Tribe members to achieve collective success.</li><li>Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.</li><li>A hands-on attitude, fueled by a 'can-do!' spirit.</li></ul> Key Responsibilities <ul><li>Arrives to work promptly, always adhering to FIVE's grooming standards and maintaining a polished, 'FIVE-styled' appearance.</li><li>Oversees the efficient operations of reception, ensuring an exquisite check-in and check-out experience for guests.</li><li>Provides support to team members in handling guest requests and inquiries, aiming for sensational guest satisfaction.</li><li>Keeps the Front Office Manager and Reception Supervisors fully informed about any relevant feedback from guests, maintaining a gold standard of service.</li><li>Always exhibits the highest standard of customer service, offering bespoke assistance to meet guest needs.</li><li>Advises relevant departments about special events or VIP guests in the hotel, ensuring a remarkable experience.</li><li>Possesses a 'FIVE-star' knowledge of all hotel room categories, room rates, packages, promotions, and other product knowledge, essential for daily duties.</li><li>Maintains a watchful eye on the appearance, grooming standards, and performance of the Front Office Team, emphasizing training and teamwork for a truly 'FIVE-styled' experience.</li><li>Strategically maximizes room occupancy and utilizes upselling techniques to promote FIVE's sensational services and facilities.</li><li>Ensures fellow Front Office 'FIVERs' have expert knowledge of room types, hotel facilities, dining venues, shop hours, function rooms, and daily events, maintaining an impeccable level of awareness.</li><li>Demonstrates positive leadership characteristics, which inspire FIVE Tribe members to exceed expectations.</li><li>Adheres to legal requirements regarding fire safety, bomb threats, and health and safety, ensuring a boundary-breaking level of compliance.</li><li>Anticipates and caters to guests' needs, delivering exquisite service that elevates guest satisfaction.</li><li>Strives for top-notch service, embracing the disruptive and visionary approach that makes FIVE an industry-leading lifestyle destination.</li><li>Adheres to FIVE's remarkable brand standards, ensuring a boundary-breaking experience.</li><li>Collaborates with other departments, promoting a positive culture and cultivating a next-level 'vibe at FIVE.'</li><li>Attends required training sessions to stay at the cutting edge of their profession.</li><li>Upholds professional confidentiality, safeguarding FIVE's trade secrets with integrity.</li><li>Maintains a 'FIVE-star' awareness of concierge desk, business center, guest relations, and loyalty club policies and procedures to offer an award-winning experience.</li><li>Executes all tasks efficiently and thoroughly, in line with FIVE's highest expectations.</li></ul> The Team 'FIVERs' are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe member, you'll personify the distinct 'vibe at FIVE' and apply it to create insta-perfect experiences for our guests that keep them coming back for more. An Equal Opportunity Employer FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.

Front Office Supervisor - FIVE LUXE JBR

<div>
 
 Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Receptionist, you will be the first point of contact for the company and you will provide administrative support. You will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.
 
 
 
 In this role, you will:
 
 
 
 
 Internal &amp; CSR
 
 
 
 In alignment with the HR strategy, this role is responsible for:
 
 <ul>
 <li>
 Creation and driving of calendar for all CSR events throughout the year based on the UN calendar
 </li>
 <li>
 Running recurring HR initiatives and sporting activities
 </li>
 <li>
 Monitor the CSR budget and provide reports
 </li>
 <li>
 Prepare and oversee the execution of office CSR activities
 </li>
 <li>
 Creation of internal communications and publishing them on all organisation channels for UAE and MENA regions
 </li>
 <li>
 Manage the internal Instagram page
 </li>
 <li>
 Ensure all areas of the business have access to non-specific region communications
 </li>
 <li>
 Responsible for sending out SEED communications on all organisation channels
 </li>
 <li>
 Implementation of Sustainable Development Goals in the company (recycling, etc.)
 </li>
 <li>
 Ensure the monthly publication of The Buzz Newsletter
 </li>
 </ul>
 
 
 Lead Receptionist
 
 
 <ul>
 <li>
 Supervise the reception rotation. Ensure there is a cover and representative at all times
 </li>
 <li>
 Cover the reception when required
 </li>
 <li>
 Manage the office sundry replenishment, inc. stationery, refreshments, and other items
 </li>
 <li>
 Report any maintenance issues to the concerned department
 </li>
 <li>
 Delegation and supervision of day to day admin tasks as required
 </li>
 <li>
 Leading the team of receptionists and set KPIs to meet the objectives of HR Operations
 </li>
 <li>
 Motivate and manage the performance of the team
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A secondary education is required
 </li>
 <li>
 5+ years of experience in a front office handling receptionist responsibility and 1 year in people management
 </li>
 <li>
 At least 2 years of experience within the UAE
 </li>
 <li>
 3+ years in managing events/employee engagement activities
 </li>
 <li>
 Proficient with Microsoft Office Suite, CANVA and using MAC
 </li>
 <li>
 Understanding the importance of employee engagement
 </li>
 <li>
 Proficient with Microsoft excel
 </li>
 <li>
 Fluent English
 </li>
 <li>
 Can perform under pressure and operate in a fast-paced environment
 </li>
 <li>
 A can-do and flexible approach
 </li>
 <li>
 Customer service attitude
 </li>
 <li>
 Friendly and well-spoken
 </li>
 <li>
 Professional and upbeat attitude and appearance
 </li>
 <li>
 Ability to organise, multitask, prioritise, and work under pressure
 </li>
 <li>
 Ability to be resourceful and proactive in dealing with issues that may arise
 </li>
 <li>
 Project Management skills
 </li>
 <li>
 Strong collaborative skills
 </li>
 <li>
 Solid communication skills both written and verbal
 </li>
 
 
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Multicultural environment with over 50 different nationalities
 </li>
 <li>
 Competitive Tax-free Salary
 </li>
 <li>
 Comprehensive Health insurance
 </li>
 <li>
 Annual Air Ticket Allowance
 </li>
 <li>
 Employee discounts at multiple vendors across the emirates
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development
 </li>
 </ul>
 
 #UAEBayut
 
</div>

25HOURS HOTELS

How does your working day look like /strong&gt; /p&gt; <ul> <li style="">Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.</li> <li style="">Assign areas of responsibility to reception/hostess staff.</li> <li style="">Assist with performance evaluation of line staff.</li> <li style="">Posting of positive comments for viewing by all staff reviewing negative comments with FOH Manager AND Venue Manager</li> <li style="">Prepare the daily/weekly/monthly roster in co-ordination with the Operations team</li> <li style="">Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.</li> <li style="">Conduct daily team member communication meetings in the absence of the Venue Manager</li> <li style="">Adherence to stock control and par stocks of stationary and of equipment (controlling costs)</li> <li style="">Assist, manage and control the use and upkeep of equipment s and assets</li> <li style="">Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables</li> <li style="">Assist in developing strategies to increase sales</li> <li style="">Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.</li> <li style="">Manage Reservations and Table Management System</li> <li style="">Manage Database and upkeep of information create reporting templates to update weekly</li> <li style="">Manage yearly marketing calendar of events and promotions around town</li> </ul>

Head Hostess

Explore 857+ Reception supervisor in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

857 reception supervisor jobs IN Dubai United Arab Emirates

Front Office Supervisor

Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE

Front Office Supervisor Floating Heritage

Receptionist

Front Office Supervisor - FIVE LUXE JBR

Receptionist

Head Hostess