reception supervisor

Marriott International

<div>Additional Information 
Job Number25172550 
Job CategorySpa 
LocationAl Messila a Luxury Collection Resort &amp; Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique &ndash; with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Spa Reception Supervisor (Arabic Speaker)

Accor Group

Job Title Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE Job Description Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE Step aboard a historic legend. The Queen Elizabeth II (QE2) is Dubai s only floating hotel, permanently docked at Port Rashid and rich in British maritime heritage. We are seeking an experienced Front Office Supervisor to lead our front desk operations and ensure seamless guest service in this one-of-a-kind hospitality setting. Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience. What You ll Do: * Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff * Create and manage weekly rosters, attendance tracking, and leave calendars * Coordinate room assignments and verify guest details and payment methods * Oversee night shift duties including system audits and daily date rollovers * Lead daily team briefings and service improvement sessions * Collaborate closely with Housekeeping and other departments for operational efficiency * Handle special room requests, inspect VIP rooms, and manage guest preferences * Address guest concerns with professionalism and ensure prompt resolution * Maintain updated guest documentation and reservation accuracy in Opera PMS Ideal Profile: * Prior experience in a supervisory front office role within a hotel or resort * Strong organizational, scheduling, and multitasking skills * Proficient in Microsoft Windows and Opera property management system * Presentable, calm under pressure, and customer-oriented * Excellent communication and team leadership capabilities * Flexible to work across different shifts including nights and weekends Why Join Us: * Be part of a living legend with unmatched charm and historic value * Collaborate with a passionate team in a truly unique hospitality environment * Benefit from learning, development, and advancement within the Accor group * Experience career growth in Dubai s vibrant hospitality sector About the Company: The Queen Elizabeth II (QE2) Hotel is a floating hospitality landmark managed under the Accor brand. With 447 elegant rooms, period architecture, and modern amenities, QE2 offers a truly immersive journey into maritime history and luxury living. Anchored at Port Rashid, Dubai, it continues to delight guests from around the world through exceptional service and timeless elegance. Post Details

Front Office Supervisor

Job Title
Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE
Job Description
Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE Step aboard a historic legend. The Queen Elizabeth II (QE2) is Dubai s only floating hotel, permanently docked at Port Rashid and rich in British maritime heritage. We are seeking an experienced Front Office Supervisor to lead our front desk operations and ensure seamless guest service in this one-of-a-kind hospitality setting. Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Function: Receptionist / Front Desk Salary: 4000 5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience. What You ll Do: * Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff * Create and manage weekly rosters, attendance tracking, and leave calendars * Coordinate room assignments and verify guest details and payment methods * Oversee night shift duties including system audits and daily date rollovers * Lead daily team briefings and service improvement sessions * Collaborate closely with Housekeeping and other departments for operational efficiency * Handle special room requests, inspect VIP rooms, and manage guest preferences * Address guest concerns with professionalism and ensure prompt resolution * Maintain updated guest documentation and reservation accuracy in Opera PMS Ideal Profile: * Prior experience in a supervisory front office role within a hotel or resort * Strong organizational, scheduling, and multitasking skills * Proficient in Microsoft Windows and Opera property management system * Presentable, calm under pressure, and customer-oriented * Excellent communication and team leadership capabilities * Flexible to work across different shifts including nights and weekends Why Join Us: * Be part of a living legend with unmatched charm and historic value * Collaborate with a passionate team in a truly unique hospitality environment * Benefit from learning, development, and advancement within the Accor group * Experience career growth in Dubai s vibrant hospitality sector About the Company: The Queen Elizabeth II (QE2) Hotel is a floating hospitality landmark managed under the Accor brand. With 447 elegant rooms, period architecture, and modern amenities, QE2 offers a truly immersive journey into maritime history and luxury living. Anchored at Port Rashid, Dubai, it continues to delight guests from around the world through exceptional service and timeless elegance.
Post Details

Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

Job Title Front Office Supervisor Floating Heritage Hotel Dubai, UAE Job Description Front Office Supervisor Floating Heritage Hotel Dubai, UAE Join the legendary Queen Elizabeth II (QE2) Hotel in Dubai, the only permanently docked ocean liner-turned-hotel in the region. This iconic destination offers guests a blend of British heritage and modern luxury. As a Front Office Supervisor, you ll lead guest reception operations aboard a truly unique hospitality experience. Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor at the QE2 Hotel, you will play a key role in ensuring seamless front desk operations, exceptional guest service, and coordination across departments. From supervising check-ins to guiding the team through night audits and room allocations, your leadership will help deliver a memorable experience aboard this historic luxury vessel. What You ll Do: * Supervise the front office team and coordinate work schedules, attendance, and shift planning * Ensure prompt and professional check-in and check-out procedures, including room allocation and payment verification * Oversee guest arrivals and special room requests; review reservations and guest correspondence in advance * Monitor and optimize communication between front office, housekeeping, and other departments * Conduct daily briefings and ongoing service training to maintain hospitality standards * Handle and resolve guest concerns, ensuring satisfaction with attention to detail * Perform duties during night shift operations, including audit procedures and system transitions * Ensure accurate guest documentation and reservation data using Opera * Personally inspect VIP or blocked rooms prior to arrival Ideal Profile: * Previous leadership experience in a hotel front office setting * Proficient in Microsoft Windows and Opera PMS * Strong interpersonal, conflict resolution, and guest service skills * Professional appearance and high reliability * Comfortable working under pressure in a fast-paced, luxury hospitality environment * Committed to teamwork, service excellence, and guest satisfaction

Front Office Supervisor Floating Heritage

Botánica

Bot&aacute;nica, a leading nightlife venue in Adliya Block 338 is looking for a hostess/receptionist to join our team.Please review the below description carefully, and should you wish to apply please be sure to reply to all the questions that follow (please avoid chatGPT usage)Application requirements:<ul><li>Available in Bahrain with valid visa</li><li>High fluency in english. Arabic is a bonus.</li><li>Enthusiasm for working in nightlife &amp; party atmosphere</li><li>Prior experience in F&amp;B / Hospitality</li><li>Comfortable with nightlife, alcohol and varied working hours, including late (3am) finishes</li><li>Familiarity with SevenRooms or similar reservations software</li></ul>Opportunity:<ul><li>Salary BD350-500 subject to prior nightlife experience.</li><li>48 hours/week, work visa, 2 days off, 30 days leave, 2 year air ticket</li><li>Positive, friendly work environment</li></ul>About us:<ul><li>Mediterranean inspired, open air lounge in Adliya</li><li>Work in a late night party atmosphere.</li><li>See instagram botanicabahrain</li></ul>Looking for:<ul><li>Well spoken, smart candidates</li><li>Charismatic personalities that naturally get on with people</li><li>Stamina &amp; team work skills to adapt to the fast pace of nightlife</li><li>Integrity &amp; passion to work and learn.</li></ul>Receptionist Job Description:The Reception function takes charge of the brand&rsquo;s relationship with the guest right up until they are seated; and it resumes as soon as they have paid their bill, right up until they have been seated again on a different occasion.A receptionist at Botanica is a senior position that is expected to use their expertise to drive and develop the overall output of reception. A receptionist is expected to strive to be an expert on all aspects of the reception function, and aspire to progress to reception supervisor level.The purpose of this document is to cover the different areas of responsibility within the job role.Reports to Reception Manager.*External client communication*<ul><li>Reservations management. Maintain the reservations book with high standards of organisation and planning.</li><li>Remote communication. Control the positivity of every single interaction &amp; drive the first impression of Botanica through speed of response, tone, language and content.</li><li>Enquiries as opportunities. Make the most of every opportunity to secure future reservations.</li><li>Digital relationships. Use outreach opportunities to develop and sustain ongoing relationships with clients.</li></ul>*Client arrivals*<ul><li>Door control. Alongside security, act as the gatekeepers for the venue; effectively collaborate &amp; maintain the quality of clientele entering</li><li>Follow and shape access policies. Be the expert regarding access policies; align with the best interest of the venue &amp; propose when to enforce and when to relax.</li><li>Client behaviour. Ensure that any relevant client behaviour is always recorded in their SevenRooms profile, and always refer to their profile when making access decisions.</li><li>Seating. Collaborate with floor management to ensure a smooth seating for guests</li></ul>*Internal client handling*<ul><li>First &amp; last impression. Never to be understated - the warmth of the welcome sets the tone for the guest&rsquo;s experience; a goodbye is the last thing the guest remembers.</li><li>Appropriate guest interaction. Emphasise eye contact, body language, standing to receive guests, engaging in conversation, walking guests into the venue and similar.</li><li>Personal visibility. Remain aware of your high visibility to customers, represent the brand, ensure that your appearance and behaviour is appropriate at all times.</li><li>Complaint handling &amp; prevention. Act as custodian of the guest experience; gain feedback from clients whenever possible and share appropriately.</li></ul>*Internal communication*<ul><li>Proactive briefing. The reception team manages important info that needs to be actively shared, regularly with other parts of the operation.</li><li>Support the team hierarchy. Follow policy and lines of communication, work closely with the wider team. Think independently &amp; creatively, and feedback always</li><li>Communication &amp; awareness. Contribute to 1:1s and meetings, read and feedback on briefings, and maintain digital communications at all times.</li></ul>*Marketing &amp; Events*<ul><li>Marketing liaison. Reception needs to stay in constant contact and proactively communicate with marketing.</li><li>Brand language. Ensure that the tone and language used is consistent with the brand identity of the business.</li><li>Content creation. Work with the marketing manager to take short form photos and videos within the venue.</li><li>Event coordination. Assist in event specific organisation and execution.</li><li>Promotional feedback. Gain useful marketing feedback to assist and guide the effectiveness of marketing campaigns.</li><li>Whatsapp broadcasts &amp; outreach . Execute whatsapp broadcasts and outreach in line with reception manager&rsquo;s direction.</li></ul>*Administration &amp; client record management*<ul><li>CRM &amp; client data. Reception drives the brand&rsquo;s data strategy; constantly striving for better and more detailed data management is a core part of the role.</li><li>Client analysis. Use your understanding of our objectives and your specific client knowledge to improve the quality of our client data.</li><li>Record keeping. Make sure that the essential statistics of the night are both consistently and accurately recorded inclusive of client spending and head count.</li><li>Data protection. Ensure that Botanica&rsquo;s data remains privileged and is not discussed or shared with outside sources.</li></ul>*Behavioural standards*<ul><li>Multitasking. Manage your time efficiently and always prioritise appropriately. Always consider how to make your approach more proactive.</li><li>Standards. Strive to achieve the standards expected of the Botanica Team.</li><li>Teamwork. Continuously develop more positive relationships; help those others generously, and show adaptability to scheduling requirements</li><li>Professionalism. Ensure that social conduct is carefully moderated and never allowed to impact image of professionalism</li><li>Growth. Maintain a focus on progressing toward professional growth objectives and seek out opportunities for increased responsibility.</li><li>Set example. Be a consistent, reliable and positive role model. Provide a supervisory role to those junior to you, support and learn from those senior to you.</li><li>Training &amp; development Take a proactive approach to both training and supporting members of the team and developing the overall standard of reception output.</li></ul>Job Types: Full-time, PermanentPay: BD350.000 - BD450.000 per monthApplication Question(s):<ul><li>An important criteria is excellent written english; please read the job description and write about which parts of the you find particularly interesting &amp; why.</li><li>Please tell us about your current employment situation &amp; address anything that is not clearly apparent from your CV.</li><li>Please tell us about your relevant work experience that you believe qualifies you for this job. If you speak arabic, please mention your fluency level.</li><li>Please share your CPR number to confirm current visa validity. Please note this opportunity is only open to those in Bahrain.</li><li>Please share a whatsapp number to enable us to contact you.</li><li>Botanica is an exceptionally busy, late night party environment that sells alcohol; please explain why this appeals to you.</li></ul>

Lounge Hostess/Receptionist

BramahHR Ltd

We're seeking an experienced and motivated Reception Manager who has to lead the front-of-house and reception team in Eastleigh. You'll play a key role in ensuring every visitor and patient receives a warm, professional, and efficient service. The ideal candidate will be highly organised, confident managing a team, and passionate about delivering excellent customer care and has exposure to a clinical environment or fast paced environment delivering a first-class service.Salary: Up to £35,000 per yearHours: Full-timeLocation: EastleighWhat you'll do<ul> <li>Lead and support the reception and patient administration team, ensuring a smooth and professional experience for all patients and visitors.</li><li>Manage reception rotas, performance, and training, fostering a positive and supportive team culture.</li><li>Oversee reception desks across multiple areas, ensuring consistent service standards are met.</li><li>Ensure all visitors are greeted promptly and courteously, maintaining a welcoming atmosphere at all times.</li><li>Maintain accurate patient administration systems, including appointment bookings, referrals, and records.</li><li>Handle incoming and outgoing communications, including calls, emails, and correspondence, efficiently and professionally.</li><li>Monitor and manage waiting lists, ensuring accuracy and identifying opportunities to improve efficiency.</li><li>Assist with basic financial and administrative tasks as required.</li><li>Uphold security procedures, including issuing and monitoring visitor badges and maintaining visitor logs.</li><li>Support continuous improvement across reception operations and contribute to developing best practice processes.</li></ul> Benefits<ul> <li>25 days annual leave plus 8 Bank Holidays</li><li>Company pension scheme</li><li>Employee discount</li><li>Private medical insurance</li><li>Supportive and friendly working environment</li><li>Opportunities for professional growth and development</li></ul> If this sounds like your next opportunity, we'd love to hear from you - apply today!

Reception Manager

Search 4537+ Reception supervisor jobs near you this November. New roles added regularly across leading industries. Apply today.