reception supervisor

Al Riyady For Auditing of Accounts EST

Salary: AED 4,500 &ndash; 5,000 (Based on experience)Availability: Immediate JoinersRole OverviewA well-established dental clinic located on Al Wasl Road is seeking an experienced and confident Receptionist Supervisor to lead front-desk operations. The role requires strong leadership, patient service excellence, and solid experience within a dental clinic environment. The ideal candidate will be hands-on, commercially aware, and capable of driving patient satisfaction and front-office performance.Key Responsibilities<ul><li>Supervise and manage daily front-desk and reception operations</li><li>Greet and assist patients professionally, ensuring a positive patient experience</li><li>Oversee appointment scheduling, confirmations, and patient flow</li><li>Lead and support reception staff, ensuring high service standards</li><li>Handle patient inquiries, complaints, and escalations effectively</li><li>Drive upselling of dental services, packages, and promotions</li><li>Manage billing, invoicing, and payment collection accurately</li><li>Coordinate insurance approvals, claims, and reconciliations</li><li>Ensure accurate patient records and system updates</li><li>Maintain confidentiality and comply with clinic policies and DHA standards</li></ul>Requirements<ul><li>Previous experience in a UAE dental clinic is required</li><li>Proven upselling and customer service experience</li><li>Prior supervisory or team-lead experience</li><li>Strong knowledge of insurance processes, billing, and invoicing</li><li>Excellent computer skills and familiarity with clinic management systems</li><li>Polite, professional, and well-presented demeanor</li><li>Strong organizational, leadership, and communication skills</li></ul>Job Types: Full-time, PermanentPay: AED4,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Nationality?</li><li>Knowledge of UAE insurance processes, billing, and invoicing?</li><li>Expected Salary?</li><li>Immediate joiner?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Dental Clinic Reception Lead

Hilton

<div>Front Office Supervisor
A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. 
 
What will I be doing? 
As a Front Office Supervisor Intern, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise the efficient operations of reception including check in/out procedures</li>
<li>Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li>
<li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li>
<li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow and adhere to company brand standards</li>
<li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li>
<li>Work with your Manager to identify a specific project to complete during your internship placement</li>
</ul>What are we looking for? 
Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Desire to progress within the Hospitality industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous supervisory experience</li>
<li>Previous experience in the hotel industry</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

TGP International

<div>
 POSITION OVERVIEW:
 
 
 The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the
 
 
 dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the
 
 
 Operations Manager while working closely with the Venue Manager and in conjunction with Assistant managers.
 
 
 The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that
 
 
 service standards, guest engagement, and operational procedures are consistently maintained.
 
 
 The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception
 
 
 operations, coordinating guest flow, and ensuring accurate communication of the dining hall's offerings and
 
 
 events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts
 
 
 when required to maintain operational coverage.
 
 
 CORE RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Reception Operations Management
 </li>
 <li>
 Oversee the daily operations of the reception and guest welcome area within the dining hall
 </li>
 <li>
 Ensure guests are welcomed in a professional, friendly, and efficient manner
 </li>
 <li>
 Maintain high standards of guest service and ensure reception procedures are consistently followed
 </li>
 <li>
 Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods
 </li>
 <li>
 Ensure reception areas remain organized, welcoming, and professionally presented
 </li>
 <li>
 Team Leadership &amp; Supervision
 </li>
 <li>
 Manage and supervise the Head Hostess and Hostess / Receptionist team
 </li>
 <li>
 Develop staff schedules and ensure adequate reception coverage throughout operating hours
 </li>
 <li>
 Provide coaching, guidance, and support to ensure high standards of guest service
 </li>
 <li>
 Monitor staff performance and provide feedback to support continuous development
 </li>
 <li>
 Ensure team members maintain professional appearance and service etiquette
 </li>
 <li>
 Guest Experience Management
 </li>
 <li>
 Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the
 
 
 </li>
 </ul>
 venue.
 
 
 <ul>
 <li>
 Support the team in resolving guest inquiries, requests, or complaints in a professional manner
 </li>
 <li>
 Promote the dining hall concept, vendors, and ongoing events to guests
 </li>
 <li>
 Monitor guest feedback and identify opportunities to enhance the overall guest experience
 </li>
 <li>
 Operational Support &amp; Shift Coverage
 </li>
 <li>
 Support reception operations by covering reception shifts when required to maintain operational
 
 
 </li>
 </ul>
 coverage.
 
 
 <ul>
 <li>
 Assist the reception team during busy service periods or high guest traffic
 </li>
 <li>
 Ensure service continuity in case of staff absence or operational needs
 </li>
 <li>
 Communication &amp; Reporting
 </li>
 <li>
 Maintain regular communication with the Operations Manager regarding guest experience, operational
 
 
 </li>
 </ul>
 issues, and service improvements.
 
 
 <ul>
 <li>
 Report guest feedback, operational updates, and service observations to management
 </li>
 <li>
 Coordinate with floor supervisors and operational teams to ensure smooth guest service across the
 
 
 </li>
 </ul>
 venue.
 
 
 
 Requirements
 
 
 
 Experience &amp; Education
 
 
 <ul>
 <li>
 Minimum 8 years of experience in hospitality, guest relations, or reception operations
 </li>
 <li>
 At least 5 years of experience in a supervisory or managerial role
 </li>
 <li>
 Experience in restaurants, hotels, food halls, or large hospitality venues is preferred
 
 
 </li>
 </ul>
 Market &amp; Industry Knowledge
 
 
 <ul>
 <li>
 Excellent customer service and guest relations skills
 </li>
 <li>
 Ability to manage guest flow and reception operations in a high-volume environment
 
 
 </li>
 </ul>
 Technical &amp; Professional Skills
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Good organizational and problem-solving skills
 </li>
 <li>
 Fluent communication in English is required
 </li>
 <li>
 Knowledge of Arabic is considered an advantage
 
 
 </li>
 </ul>
 Leadership &amp; Personal Attributes
 
 
 <ul>
 <li>
 Strong leadership and team management abilities
 </li>
 <li>
 Professional, confident, and approachable personality
 </li>
 <li>
 Strong leadership presence with the ability to guide and support teams
 </li>
 <li>
 Customer-focused with strong attention to guest satisfaction
 </li>
 <li>
 Ability to remain calm and effective during busy service periods
 
 
 </li>
 </ul>
 Note: This job description reflects key duties and responsibilities of the position and is not to be
 
 
 interpreted as exhaustive.
 
 
 Acknowledgement.
</div>

Reception Manager

<div>POSITION OVERVIEW: 
The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the
dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the
Operations Manager while working closely with the Venue Manager and in conjunction with Assistant managers.
The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that
service standards, guest engagement, and operational procedures are consistently maintained.
The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception
operations, coordinating guest flow, and ensuring accurate communication of the dining hall&rsquo;s offerings and
events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts
when required to maintain operational coverage. 
CORE RESPONSIBILITIES: 
 
1. Reception Operations Management<ul><li>Oversee the daily operations of the reception and guest welcome area within the dining hall.</li><li>Ensure guests are welcomed in a professional, friendly, and efficient manner.</li><li>Maintain high standards of guest service and ensure reception procedures are consistently followed.</li><li>Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods.</li><li>Ensure reception areas remain organized, welcoming, and professionally presented.</li></ul>
2. Team Leadership &amp; Supervision<ul><li>Manage and supervise the Head Hostess and Hostess / Receptionist team.</li><li>Develop staff schedules and ensure adequate reception coverage throughout operating hours.</li><li>Provide coaching, guidance, and support to ensure high standards of guest service.</li><li>Monitor staff performance and provide feedback to support continuous development.</li><li>Ensure team members maintain professional appearance and service etiquette.</li></ul>
3. Guest Experience Management<ul><li>Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the</li></ul>
venue.<ul><li>Support the team in resolving guest inquiries, requests, or complaints in a professional manner.</li><li>Promote the dining hall concept, vendors, and ongoing events to guests.</li><li>Monitor guest feedback and identify opportunities to enhance the overall guest experience.</li></ul>
4. Operational Support &amp; Shift Coverage<ul><li>Support reception operations by covering reception shifts when required to maintain operational</li></ul>
coverage.<ul><li>Assist the reception team during busy service periods or high guest traffic.</li><li>Ensure service continuity in case of staff absence or operational needs.</li></ul>
5. Communication &amp; Reporting<ul><li>Maintain regular communication with the Operations Manager regarding guest experience, operational</li></ul>
issues, and service improvements.<ul><li>Report guest feedback, operational updates, and service observations to management.</li><li>Coordinate with floor supervisors and operational teams to ensure smooth guest service across the</li></ul>
venue. 
Requirements 
Experience &amp; Education
&ndash; Minimum 8 years of experience in hospitality, guest relations, or reception operations
&ndash; At least 5 years of experience in a supervisory or managerial role
&ndash; Experience in restaurants, hotels, food halls, or large hospitality venues is preferred
Market &amp; Industry Knowledge
&ndash; Excellent customer service and guest relations skills
&ndash; Ability to manage guest flow and reception operations in a high-volume environment
Technical &amp; Professional Skills
&ndash; Strong communication and interpersonal skills
&ndash; Good organizational and problem-solving skills
&ndash; Fluent communication in English is required
&ndash; Knowledge of Arabic is considered an advantage
Leadership &amp; Personal Attributes
&ndash; Strong leadership and team management abilities
&ndash; Professional, confident, and approachable personality
&ndash; Strong leadership presence with the ability to guide and support teams
&ndash; Customer-focused with strong attention to guest satisfaction
&ndash; Ability to remain calm and effective during busy service periods
Note: This job description reflects key duties and responsibilities of the position and is not to be
interpreted as exhaustive.
Acknowledgement.</div>

<div>POSITION OVERVIEW: 
The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area
within the dining hall. The role ensures that all guests receive a warm and professional welcome, while
maintaining high standards of guest service and efficient guest flow.
The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent
service and accurate information to guests. The role supports the Reception Manager in coordinating
reception operations, communication with the Assistant Managers &amp; Supervisors across both floors and assumes
responsibility for reception activities in the manager&rsquo;s absence. 
 
CORE RESPONSIBILITIES: 
 
1. Reception &amp; Guest Experience<ul><li>Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.</li><li>Maintain a visible presence at the reception area to support guest interactions and service standards.</li><li>Provide guidance and information to guests regarding the dining hall concept, available vendors,</li></ul>
services, and events.<ul><li>Ensure guests receive prompt assistance and a positive first impression of the venue.</li><li>Handle guest inquiries, requests, and concerns professionally, escalating issues to management when</li></ul>
required.
2. Hostess Team Supervision<ul><li>Supervise and guide the Hostess / Receptionist team during daily operations.</li><li>Ensure hostesses maintain a professional appearance and follow established service standards.</li><li>Provide support, direction, and coaching to team members to maintain excellent guest service.</li><li>Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas.</li></ul>
3. Reception Operations Management<ul><li>Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow.</li><li>Monitor the reception desk and ensure all guest-related processes are handled efficiently.</li><li>Ensure reception areas remain organized, presentable, and welcoming at all times.</li><li>Coordinate with floor staff and management to ensure guests receive the appropriate level of service.</li></ul>
4. Acting Reception Manager (When required)<ul><li>Assume responsibility for reception operations in the absence of the Reception Manager.</li><li>Ensure all reception procedures, guest handling standards, and operational protocols are followed.</li><li>Provide guidance and decision-making support to the hostess team when required.</li><li>Report operational updates or guest feedback to management.</li></ul>
5. Guest Feedback &amp; Communication<ul><li>Encourage guests to provide feedback regarding their dining experience.</li><li>Communicate guest feedback, suggestions, and service improvements to the Reception Manager and</li></ul>
management team.<ul><li>Support the continuous improvement of guest service standards.</li></ul> 
Requirements 
Experience &amp; Education
&ndash; Minimum 3&ndash;5 years of experience in hospitality, guest relations, or reception roles
&ndash; Previous experience in a supervisory or team leader role is preferred
&ndash; Experience in restaurants, hotels, or large dining venues is considered an advantage
Market &amp; Industry Knowledge
&ndash; Strong guest relations and customer service skills
&ndash; Excellent attention to guest experience and service quality
Technical &amp; Professional Skills
&ndash; Excellent communication and interpersonal abilities
&ndash; Leadership and team coordination skills
&ndash; Ability to manage multiple guest interactions in a fast-paced environment
&ndash; Strong organizational and problem-solving skills
&ndash; Fluent communication in English is required
&ndash; Knowledge of Arabic is considered an advantage
Leadership &amp; Personal Attributes
&ndash; Friendly, professional, and approachable personality
&ndash; Strong leadership and team support mindset
&ndash; Ability to remain calm and professional during busy service periods
Note: This job description reflects key duties and responsibilities of the position and is not to be
interpreted as exhaustive.
Acknowledgement.</div>

Head Hostess

Assisted Recovery Centers of America

<div><h1 class="jobSectionHeader">Organization Overview</h1>
Assisted Recovery Centers of America (ARCA) is a leader in providing evidence-based treatment and wraparound services to individuals living with substance use disorders and co-occurring mental health conditions. As the largest outpatient provider of Medication-Assisted Treatment (MAT) in the state of Missouri, ARCA is committed to helping individuals achieve sustainable recovery and improved quality of life.<h1 class="jobSectionHeader">
Position Summary</h1>
The Patient Access Team Supervisor is responsible for overseeing daily operations of the front desk and patient access functions at both the Olive and Dellwood clinic locations. This role is integral to ensuring that patients are welcomed with compassion, scheduled efficiently, and supported throughout their care journey. The supervisor will lead a team of medical receptionists and patient access staff, ensuring compliance with ARCA policies and high standards of customer service.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>Supervise, train, and mentor front desk staff and patient access team members across two clinic locations.</li><li>Monitor daily workflow to ensure efficient and timely registration, check-in, scheduling, and insurance verification.</li><li>Handle escalated patient concerns with professionalism and empathy.</li><li>Maintain accurate documentation and compliance with HIPAA and other regulatory guidelines.</li><li>Collaborate with clinical, billing, and administrative teams to ensure a seamless patient experience.</li><li>Assist in the development and implementation of standard operating procedures and front desk workflows.</li><li>Evaluate team performance and provide ongoing coaching and feedback.</li><li>Support onboarding and training of new team members.</li><li>Track and report patient access metrics and make recommendations for process improvements.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree in Healthcare Administration or a related field preferred.</li><li>Minimum of 2 years of experience in medical reception, patient access, or front office coordination in a healthcare setting.</li><li>At least 1 year of supervisory or lead experience preferred.</li><li>Strong interpersonal and communication skills with a patient-centered mindset.</li><li>Proficiency in electronic health record (EHR) systems and scheduling software; familiarity with Carelogic is a plus.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li></ul></div>

Patient Access Supervisor

Greenwich Academy

<div><div>Executive Assistant to the Head of School, Receptionist Supervisor, Liaison with the Board of Trustees</div>
<div>Reports to: Head of School</div>
<div>Start Date: April/May</div>
<div></div><div>Job Summary:</div>
<div>The Executive Assistant to the Head of School reports directly to the Head of School and is responsible for all issues delegated by the head of school. The Executive Assistant to the Head of School provides support and assistance to the Head enabling her to perform her role effectively and efficiently. The Executive Assistant to the Head of School performs a pivotal role acting as a conduit of information between the head and all constituencies of the GA community. This position is a year-round position.</div>
<div></div><div>Supervisory Responsibilities:</div>
<ul><li>Supervise front desk reception staff.</li>
</ul>
<div></div><div>Duties/Responsibilities:</div>
<ul><li>Maintain head of school&rsquo;s calendar, schedule meetings and appointments. Screen head&rsquo;s incoming calls and take messages.</li>
<li>Sort incoming correspondence and format replies as directed by the head of school. Prepare final copy for signature and mail in a timely manner.</li>
<li>Prepare for monthly meetings of the board of trustees and ad hoc committee meetings.</li>
<li>Maintain the Boardable Trustees Portal.
</li><li>Compile all-school calendar with input from division heads and coordinate dates with Brunswick School.</li>
<li>Update student handbook annually as directed by head and division heads. Arrange for printing and distribution of the handbook at the beginning of the school year.</li>
<li>Update front section of the GA Family Directory annually. Arrange printing and distribution in conjunction with GAPA Ways and Means.</li>
<li>Arrange domestic and international travel and accommodations for the head of school in connection with conferences, meetings and other school-related events.</li>
<li>Graduation responsibilities: order and distribute academic hoods and gowns for faculty. Prepare diplomas for graduating class, make travel arrangements for guest speaker, assist with set-up for the ceremony and be available to assist head of school, board chair and commencement speaker on the day.</li>
<li>Order and purchase commemorative gifts for retiring or long-serving faculty, staff and trustees for presentation by the head of school and board chair.</li>
<li>Perform any other duties or special projects as assigned by the head.</li>
<li>Support the school and its leadership.</li>
</ul>
<div></div><div>Other responsibilities:</div>
<ul><li>Provide assistance and information to the president and members of the Greenwich Academy Parents Association.</li>
<li>Provide assistance as necessary to members of the board of trustees.</li>
<li>Field enquiries from and assist members of all constituencies of the Greenwich Academy community.</li>
</ul>
<div></div><div>Required Skills/Abilities:</div>
<div>Examples:</div>
<ul><li>Excellent verbal and written communication skills.</li>
<li>Excellent interpersonal skills.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Excellent time management skills with a proven ability to meet deadlines.</li>
<li>Ability to prioritize tasks.</li>
<li>Ability to function well in a high-paced and at times stressful environment.</li>
<li>Proficient with Microsoft Office Suite or related software.</li>
</ul>
<div></div><div>Education and Experience:</div>
<div>High school diploma or equivalent.</div>
<div>At least two years related experience required.</div></div><div></div>

Executive Assistant to the Head of School

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Dental Clinic Reception Lead

Front Office Supervisor

Reception Manager

Reception Manager

Head Hostess

Patient Access Supervisor

Executive Assistant to the Head of School