reception supervisor

Al-Futtaim

<div><p><b>Job Requisition ID: </b>172387</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the Role:</b></p>
<p>
We are looking for a skilled and dynamic <b>Reception Supervisor</b> to join our <b>Toyota Abu Dhabi </b>Service Center team. As a Reception Supervisor, you will be responsible for overseeing and leading a team of Service Advisors. You&rsquo;ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception.</p><br>
<p></p>
<p><b>
What You Will Do:</b></p>
<ul>
<li>Lead the reception team to provide an exceptional &quot;Customer Centric&quot; environment focused on outstanding customer satisfaction and promoting our core Customer Service Values.</li>
<li>Ensure accurate flow of customer and vehicle information, guaranteeing that vehicles are &quot;Fixed Right the First Time&quot; and delivered on time as promised.</li>
<li>Foster a clean, safe, and organized reception area where high standards of cleanliness and safety are maintained, creating a welcoming atmosphere for our customers.</li>
<li>Adhere to all departmental procedures and ensure compliance with company policies.</li>
<li>Track and report the financial performance of employees responsible for selling labor hours and additional services.</li></ul><br>
<p></p>
<p><b>
Required Skills to Be Successful:</b></p>
<ul>
<li>Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.</li>
<li>Proven experience in managing day-to-day operations and overseeing a team.</li>
<li>Strong leadership, organizational, and communication skills.</li>
<li>Proficient in MS Office; knowledge of SAP is an added advantage.</li></ul><br>
<p></p>
<p>
About the Team:</p>
<p>
You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You&rsquo;ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center.</p><br>
<p></p>
<p><b>
What Equips You for the Role:</b></p>
<ul>
<li>Degree in Mechanical Engineering or any technical automotive-related field.</li>
<li>2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.</li>
<li>Strong problem-solving, leadership, and change management abilities.</li>
<li>Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.</li>
<li>Arabic-speaking is a valuable asset.</li>
<li>Minimum 2 years of experience as a Reception Supervisor/Manager in the automotive industry.</li>
<li>Experienced in managing daily operations and leading a team</li>
<li>MS Office proficiency and SAP knowledge is a plus.</li></ul><br>
<p></p>
<p><b>
About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p></div><p></p>

Reception Supervisor

Riviera Hotel Dubai

<ul><li>Supervise and support front desk staff, including Receptionists, Night Auditors, and Bell Staff (if applicable).</li><li>Ensure the smooth and efficient operation of the reception area during all shifts.</li><li>Greet guests in a friendly and professional manner, ensuring a warm welcome and speedy check-in/check-out process.</li><li>Handle guest complaints, problems, and special requests, escalating to management as needed.</li><li>Train and coach reception team members, conducting regular performance evaluations.</li><li>Ensure all front office policies and procedures are adhered to.</li><li>Manage room allocations, reservations, and booking amendments in the PMS (Property Management System).</li><li>Monitor daily arrivals and departures, coordinating with housekeeping and maintenance.</li><li>Maintain accurate records of guest accounts, payments, and incident reports.</li><li>Perform cashiering duties, including handling cash, credit cards, and billing.</li><li>Ensure the reception area is always clean, tidy, and stocked with necessary supplies.</li><li>Assist in scheduling shifts and managing staffing levels.</li><li>Ensure a high level of guest satisfaction and service recovery when necessary.</li><li>Prepare shift handover reports and communicate effectively with other departments.</li></ul><p>Job Type: Full-time</p>

Alghanim Industries

<div>
 Job description:
 <br/>
 <br/>
 Job Summary
 <p>
  The Senior Bodyshop Reception Supervisor is responsible for overseeing the day-to-day operations of the bodyshop reception area, ensuring excellent customer service, efficient job scheduling, and smooth coordination between customers, estimators, and workshop staff. This role also involves supervising reception staff, monitoring workflow, and ensuring compliance with company policies and quality standards.
 </p>
 Job Responsibilities
 <ul>
  <li>
   Supervise and lead the bodyshop reception team, ensuring smooth and professional front-desk operations.
  </li>
  <li>
   <p>
    Manage customer appointments, job cards, and repair order processes efficiently.
   </p>
  </li>
  <li>
   <p>
    Ensure accurate and timely communication between customers, insurance companies, and workshop teams.
   </p>
  </li>
  <li>
   <p>
    Monitor and follow up on job progress to ensure timely delivery of repaired vehicles.
   </p>
  </li>
  <li>
   <p>
    Handle customer complaints and escalations with professionalism and prompt resolution.
   </p>
  </li>
  <li>
   <p>
    Maintain customer satisfaction by delivering consistent, high-quality service.
   </p>
  </li>
  <li>
   <p>
    Ensure proper documentation and filing of job orders, estimates, invoices, and related paperwork.
   </p>
  </li>
  <li>
   <p>
    Collaborate with the bodyshop manager and estimators for efficient resource planning and workflow management.
   </p>
  </li>
  <li>
   <p>
    Train and mentor reception staff to maintain service excellence and adherence to procedures.
   </p>
  </li>
  <li>
   <p>
    Prepare daily reports on job status, customer feedback, and reception KPIs for management review.
   </p>
  </li>
  <li>
   <p>
    Ensure the reception area maintains a clean, organized, and professional environment at all times.
   </p>
  </li>
 </ul>
 Candidate Requirements
 <ul>
  <li>
   <p>
    Bachelor's degree or diploma in Business Administration, Automotive Services, or related field (preferred).
   </p>
  </li>
  <li>
   <p>
    Minimum 5 years of experience in a similar role within a bodyshop or automotive service environment.
   </p>
  </li>
  <li>
   <p>
    Strong knowledge of bodyshop processes, customer service standards, and repair order management.
   </p>
  </li>
  <li>
   <p>
    Excellent communication, interpersonal, and problem-solving skills.
   </p>
  </li>
  <li>
   <p>
    Proficient in Microsoft Office and automotive management software (e.g., Autoline, Kerridge, or similar).
   </p>
  </li>
  <li>
   <p>
    Ability to lead and motivate a team effectively.
   </p>
  </li>
  <li>
   <p>
    High attention to detail and organizational skills.
   </p>
  </li>
  <li>
   <p>
    Ability to multitask in a fast-paced environment.
   </p>
  </li>
 </ul>
</div>


Sr. Bodyshop Supervisor

Hilton

<div><p>Front Office Supervisor</p><p>
A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.</p><p><b><br>
What will I be doing?</b></p><p>
This position reports to the Asst. Front Office Manager.</p><p>
As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Supervise the efficient operations of reception including check in/out procedures</li><li>
Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow and adhere to company brand standards</li><li><p>
Assist other departments wherever necessary and maintain good working relationships with Team Members</p><p>
</p></li></ul><p><b>What are we looking for?</b><br>
</p><p>Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in a customer-focused industry</li><li>
Desire to progress within the Hospitality industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
</p><p><b>What's in it for me?</b></p><p>
</p><p></p><ul><li>Degree-level qualification in a relevant field</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus</li><li>
Discounted Indoor Parking Privileges</li><li>
Complimentary Employee Meal</li><li>
&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program</li></ul><p>
Specifically, we look for demonstration of these Hilton Values:</p><ul><li><b>
Hospitality</b> - We're passionate about delivering exceptional guest experiences.</li><li><b>
Integrity</b> - We do the right thing, all the time.</li><li><b>
Leadership</b> - We're leaders in our industry and in our communities.</li><li><b>
Teamwork</b> - We're team players in everything we do.</li><li><b>
Ownership</b> - We're the owners of our actions and decisions.</li><li><b>
Now</b> - We operate with a sense of urgency and discipline<br>
</li></ul><p></p><p><b>What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Supervisor

Coastline Resort

<p>Job Summary</p><p>We are seeking an energetic and detail-oriented Front Office and Housekeeping Supervisor to oversee daily operations of our reception and housekeeping departments. The ideal candidate will ensure smooth guest check-in/check-out, manage room allocations, supervise cleaning standards, and lead the team to provide exceptional guest service.</p><p>&#11835;</p><p>Key Responsibilities</p><ul><li>Supervise and coordinate daily operations of Front Office and Housekeeping teams.</li><li>Ensure smooth guest arrivals, departures, and overall satisfaction.</li><li>Maintain high standards of cleanliness in guest rooms and public areas.</li><li>Train, schedule, and motivate staff to deliver excellent customer service.</li><li>Handle guest complaints and resolve issues promptly and professionally.</li><li>Monitor housekeeping productivity and ensure efficient room readiness.</li><li>Coordinate with maintenance to address room or facility issues.</li><li>Control and monitor housekeeping supplies and inventory.</li><li>Ensure compliance with hotel policies, health &amp; safety, and hygiene standards.</li><li>Prepare daily reports on occupancy, housekeeping status, and guest feedback.</li><li>Support management in budgeting, cost control, and process improvements.</li></ul><p>&#11835;</p><p>Requirements</p><ul><li>Minimum 1&ndash;3 years of experience in Front Office or Housekeeping leadership within hospitality.</li><li>Strong knowledge of hotel operations, PMS systems, and housekeeping procedures.</li><li>Excellent communication, problem-solving, and organizational skills.</li><li>Ability to lead, motivate, and train a diverse team.</li><li>Guest-focused with a passion for service excellence.</li><li>Flexible and able to work under pressure in a fast-paced environment.</li><li>Proficiency in English (additional languages a plus).</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you comfortable working in a remote setting?</li><li>Are you comfortable commuting to this job location?</li></ul><p>Language:</p><ul><li>English  (Preferred)</li></ul>

Front Office & Housekeeping Supervisor

<div><p>Front Office Supervisor- Canopy by Hilton Istanbul Taksim</p><p>
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.</p><p><b>
What will I be doing?</b><br>
The A Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Supervise accurate and efficient front office operations including check in/out procedures</li><li>
Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li><li>
Ensure the Duty Manager/ Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li><li>
Ensure a consistent, high level of customer service</li><li>
Brief front office team on any events or VIP guests in the hotel that day</li><li>
Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li><li>
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li><li>
Act in accordance with the front of house equipment and the property management systems</li><li>
Conduct training programs on an ongoing basis</li><li>
Carry out shift handovers and brief team members as required</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li></ul><p><b>
What's in It for Me?</b></p><ul><li>
Competitive Salary</li><li>
Monthly Transportation Fare</li><li>
Private Health Insurance (after 6 months tenure)</li><li>
Carpark subscription on discounted fee</li><li>
Go Hilton Membership (Team Member Travel Program and Family &amp; Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)</li><li>
50% discount on personal food &amp; beverage consumption in the participant Hilton hotels.</li><li>
Free laundry and dry cleaning for business attire</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)</li><li>
1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li><li>
Paid Paternity leave &ndash; 14 days</li><li>
Unlimited Training and development opportunities in and out of the Hotel</li>
Unlimited online courses opportunities from our own Hilton University Opportunity to make a positive impact on environment and community with Travel with Purpose program<br>
<li>
</li></ul><p><b>What are we looking for?</b><br>
A Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
2 years of similar position in a 5* hotel</li><li>
Turkish as native language and excellent command of EnEnglish</li><li>
Experience supervising people and leading teams</li><li>
Positive attitude and good communication skills</li><li>
Committed to delivering a high level of customer service</li><li>
Ability to work on your own or as part of a team</li><li>
Competent level of IT proficiency. OnQ proficiency is an advantage</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Supervisor- Canopy by Hilton Istanbul Taksim

Canopy by Hilton

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><div>
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.<br>
<br>
What will I be doing?<br>
The A Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<br>
<ul><li>Supervise accurate and efficient front office operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Duty Manager/ Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief front office team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standardsAssist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul><b>Benefits</b><br>
<ul><li>Competitive Salary</li>
<li>Monthly Transportation Fare</li>
<li>Private Health Insurance (after 6 months tenure)</li>
<li>Go Hilton Membership (Team Member Travel Program and Family &amp; Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)</li>
<li>50% discount on personal food &amp; beverage consumption in the participant Hilton hotels.</li>
<li>Free laundry and dry cleaning for business attire</li>
<li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)</li>
<li>1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li>
<li>Paid Paternity leave &ndash; 14 days</li>
<li>Unlimited Training and development opportunities in and out of the Hotel</li>
<li>Unlimited online courses opportunities from our own Hilton University</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program<br>
</li>
</ul></div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><div>
<b>What are we looking for?</b><br>
A Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<br>
<ul><li>2 years of similar position in a 5* hotel</li>
<li>Turkish as native language and excellent command of English</li>
<li>Experience supervising people and leading teams</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li>
<li>OnQ proficiency is an advantage</li>
</ul>
<br>
<b>What will it be like to work for Hilton?</b><br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>Front Desk Supervisor
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>&#350;ef-Amir
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Beyo&#287;lu
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>1-5 y&#305;l
</div></div><div><p><b>Publish Date</b></p>
<div>:</div>
<div>6.09.2025
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>23.09.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>6.10.2025</div></div></ul></div>

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Front Office Supervisor- Canopy by Hilton Istanbul Taksim

Front Office Supervisor- Canopy by Hilton Istanbul Taksim