reception supervisor

Al-Futtaim

<div><p><b>Job Requisition ID: </b>171675</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the Role:</b></p>
<p>
We are looking for a skilled and dynamic Reception Supervisor to join our Lexus Ajman team. As a Reception Supervisor, you will be responsible for overseeing and leading a team of Service Advisors. You&rsquo;ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception.</p><br>
<p></p>
<p><b>
You Will Do:</b></p>
<ul>
<li>Lead the reception team to provide an exceptional &quot;Customer Centric&quot; environment focused on outstanding customer satisfaction and promoting our core Customer Service Values.</li>
<li>Ensure accurate flow of customer and vehicle information, guaranteeing that vehicles are &quot;Fixed Right the First Time&quot; and delivered on time as promised.</li>
<li>Foster a clean, safe, and organized reception area where high standards of cleanliness and safety are maintained, creating a welcoming atmosphere for our customers.</li>
<li>Adhere to all departmental procedures and ensure compliance with company policies.</li>
<li>Track and report the financial performance of employees responsible for selling labor hours and additional services.</li></ul><br>
<p></p>
<p><b>
Required Skills to Be Successful:</b></p>
<ul>
<li>Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.</li>
<li>Proven experience in managing day-to-day operations and overseeing a team.</li>
<li>Strong leadership, organizational, and communication skills.</li>
<li>Proficient in MS Office; knowledge of SAP is an added advantage.</li></ul><br>
<p></p>
<p><b>
About the Team:</b></p>
<p>
You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You&rsquo;ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center.</p><br>
<p></p>
<p><b>
What Equips You for the Role:</b></p>
<ul>
<li>Degree in Mechanical Engineering or any technical automotive-related field.</li>
<li>2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.</li>
<li>Strong problem-solving, leadership, and change management abilities.</li>
<li>Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.</li>
<li>Arabic-speaking is a valuable asset.</li>
<li>Minimum 2 years of experience as a Reception Supervisor/Manager in the automotive industry.</li>
<li>Experienced in managing daily operations and leading a team</li>
<li>MS Office proficiency and SAP knowledge is a plus.</li>
</ul><p><b>
About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p></div><p></p>

Reception Supervisor

Alghanim Industries

<div>
 Job description:
 <br/>
 <br/>
 Job Summary
 <p>
  The Senior Bodyshop Reception Supervisor is responsible for overseeing the day-to-day operations of the bodyshop reception area, ensuring excellent customer service, efficient job scheduling, and smooth coordination between customers, estimators, and workshop staff. This role also involves supervising reception staff, monitoring workflow, and ensuring compliance with company policies and quality standards.
 </p>
 Job Responsibilities
 <ul>
  <li>
   Supervise and lead the bodyshop reception team, ensuring smooth and professional front-desk operations.
  </li>
  <li>
   <p>
    Manage customer appointments, job cards, and repair order processes efficiently.
   </p>
  </li>
  <li>
   <p>
    Ensure accurate and timely communication between customers, insurance companies, and workshop teams.
   </p>
  </li>
  <li>
   <p>
    Monitor and follow up on job progress to ensure timely delivery of repaired vehicles.
   </p>
  </li>
  <li>
   <p>
    Handle customer complaints and escalations with professionalism and prompt resolution.
   </p>
  </li>
  <li>
   <p>
    Maintain customer satisfaction by delivering consistent, high-quality service.
   </p>
  </li>
  <li>
   <p>
    Ensure proper documentation and filing of job orders, estimates, invoices, and related paperwork.
   </p>
  </li>
  <li>
   <p>
    Collaborate with the bodyshop manager and estimators for efficient resource planning and workflow management.
   </p>
  </li>
  <li>
   <p>
    Train and mentor reception staff to maintain service excellence and adherence to procedures.
   </p>
  </li>
  <li>
   <p>
    Prepare daily reports on job status, customer feedback, and reception KPIs for management review.
   </p>
  </li>
  <li>
   <p>
    Ensure the reception area maintains a clean, organized, and professional environment at all times.
   </p>
  </li>
 </ul>
 Candidate Requirements
 <ul>
  <li>
   <p>
    Bachelor's degree or diploma in Business Administration, Automotive Services, or related field (preferred).
   </p>
  </li>
  <li>
   <p>
    Minimum 5 years of experience in a similar role within a bodyshop or automotive service environment.
   </p>
  </li>
  <li>
   <p>
    Strong knowledge of bodyshop processes, customer service standards, and repair order management.
   </p>
  </li>
  <li>
   <p>
    Excellent communication, interpersonal, and problem-solving skills.
   </p>
  </li>
  <li>
   <p>
    Proficient in Microsoft Office and automotive management software (e.g., Autoline, Kerridge, or similar).
   </p>
  </li>
  <li>
   <p>
    Ability to lead and motivate a team effectively.
   </p>
  </li>
  <li>
   <p>
    High attention to detail and organizational skills.
   </p>
  </li>
  <li>
   <p>
    Ability to multitask in a fast-paced environment.
   </p>
  </li>
 </ul>
</div>


Sr. Bodyshop Supervisor

Hilton

<div><p>Front Office Supervisor- Canopy by Hilton Istanbul Taksim</p><p>
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.</p><p><b>
What will I be doing?</b><br>
The A Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Supervise accurate and efficient front office operations including check in/out procedures</li><li>
Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li><li>
Ensure the Duty Manager/ Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li><li>
Ensure a consistent, high level of customer service</li><li>
Brief front office team on any events or VIP guests in the hotel that day</li><li>
Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li><li>
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li><li>
Act in accordance with the front of house equipment and the property management systems</li><li>
Conduct training programs on an ongoing basis</li><li>
Carry out shift handovers and brief team members as required</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li></ul><p><b>
What's in It for Me?</b></p><ul><li>
Competitive Salary</li><li>
Monthly Transportation Fare</li><li>
Private Health Insurance (after 6 months tenure)</li><li>
Carpark subscription on discounted fee</li><li>
Go Hilton Membership (Team Member Travel Program and Family &amp; Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)</li><li>
50% discount on personal food &amp; beverage consumption in the participant Hilton hotels.</li><li>
Free laundry and dry cleaning for business attire</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)</li><li>
1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li><li>
Paid Paternity leave &ndash; 14 days</li><li>
Unlimited Training and development opportunities in and out of the Hotel</li>
Unlimited online courses opportunities from our own Hilton University Opportunity to make a positive impact on environment and community with Travel with Purpose program<br>
<li>
</li></ul><p><b>What are we looking for?</b><br>
A Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
2 years of similar position in a 5* hotel</li><li>
Turkish as native language and excellent command of Turkish</li><li>
Experience supervising people and leading teams</li><li>
Positive attitude and good communication skills</li><li>
Committed to delivering a high level of customer service</li><li>
Ability to work on your own or as part of a team</li><li>
Competent level of IT proficiency. OnQ proficiency is an advantage</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Supervisor- Canopy by Hilton Istanbul Taksim

Raffles

<div><b>Company Description</b><p><br>
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.</p><b><br>
Job Description</b><p><br>
We are seeking a highly motivated and experienced Front Office Supervisor to join our team in Jeddah, Saudi Arabia. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of customer service in our hotel.</p><ul><li>
Oversee and coordinate all front office operations, including reception, concierge, and guest services</li><li>
Supervise, train, and mentor front office staff to maintain high-quality service standards</li><li>
Manage guest check-ins, check-outs, and inquiries efficiently and professionally</li><li>
Handle guest complaints and resolve issues promptly and effectively</li><li>
Ensure accurate and timely completion of all front office administrative tasks</li><li>
Collaborate with other departments to provide seamless guest experiences</li><li>
Monitor and maintain front office inventory and supplies</li><li>
Implement and uphold hotel policies and procedures</li><li>
Assist in creating work schedules and managing staff performance</li><li>
Stay updated on local events and attractions to provide guests with relevant information</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Saudi nationality is required for this position</li><li>
Proven experience in hotel front office operations, with at least 2-3 years in a supervisory role</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li><li>
Excellent customer service skills with a professional and friendly demeanor</li><li>
Strong leadership and team management abilities</li><li>
Exceptional communication skills in both Arabic and English</li><li>
Proficiency in hotel management software and computer systems</li><li>
Ability to multi-task and work efficiently in a fast-paced environment</li><li>
Keen attention to detail and problem-solving skills</li><li>
Knowledge of Saudi hospitality standards and cultural norms</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Relevant hospitality certifications are a plus</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Front Office Supervisor (Saudi nationality only)

InterContinental Istanbul

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
Spa Resepsiyon Supervisor</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><ul><li>&#304;yi derecede bilgisayar kullanabilmek (MS Office),</li><li>&#304;yi derecede &#304;ngilizce bilmek,
</li><li>Benzer bir pozisyonda en az 3 y&#305;l deneyim sahibi olmak,</li><li>Diksiyonu d&uuml;zg&uuml;n ve ileti&#351;imi kuvvetli olmak,</li><li>Organizasyon ve takip yetene&#287;i geli&#351;mi&#351; olmak,</li><li>Mesleki ve ki&#351;isel geli&#351;ime a&ccedil;&#305;k olmak,</li><li>Liderlik vas&#305;flar&#305;na sahip olmak ve mutlak misafir memnuniyeti ilkesine ba&#287;l&#305; kalmak,
</li><li>Sat&#305;&#351; ve ikna kabiliyetine sahip olmak,</li><li>Ekip odakl&#305; bir ki&#351;ili&#287;e sahip, yenilik&ccedil;i ve proaktif,
</li><li>G&uuml;&ccedil;l&uuml; liderlik becerileri, problem &ccedil;&ouml;zme yetenekleri ve bir tak&#305;m&#305; motive etme becerilerine sahip olmak.</li></ul></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>SPA S&uuml;perviz&ouml;r&uuml;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>&#350;ef-Amir
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Beyo&#287;lu
<p>G&uuml;m&uuml;&#351;suyu, Taksim Meydan&#305;, S&#305;raselviler Caddesi, Beyo&#287;lu/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div></ul>
, &#304;stanbul Avrupa Yakas&#305;
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>3-10 y&#305;l
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>4.09.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>4.09.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>18.12.2025</div></div></ul></div>

Spa Resepsiyon Şefi

<div><p>Assistant Front Office Manager</p><p>
A Shift Leader / Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Shift Leader / Assistant Front Office Manager, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Shift Leader / Assistant Front Office Manager interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise accurate and efficient Reception operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief your team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul><b>What are we looking for?</b><p><br>
Shift Leader / Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Experience supervising people and leading teams</li>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a hotel environment</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Assistant Front Office Manager

<div><p>Front Desk Supervisor</p><p>
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul><b>What are we looking for?</b><p><br>
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Desk Supervisor

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