reception supervisor

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Tamayyaz is seeking a professional and customer-focused Reception Supervisor to join our team in the historic city of AlUla, Saudi Arabia. As the Reception Supervisor, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front desk team.<ul><li>
Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest inquiries</li><li>
Lead, train, and mentor reception staff to maintain high standards of customer service</li><li>
Manage staff schedules, assignments, and performance evaluations</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Coordinate with other departments to ensure seamless guest experiences</li><li>
Maintain accurate guest records and manage reservations using hotel management software</li><li>
Implement and uphold company policies and procedures</li><li>
Monitor and analyze front desk performance metrics to identify areas for improvement</li><li>
Assist in developing and implementing strategies to enhance guest satisfaction</li><li>
Ensure compliance with local regulations and safety standards</li></ul> 

Qualifications 
<ul><li>
3-5 years of experience in hotel reception or front desk operations</li><li>
Proven supervisory experience in the hospitality industry</li><li>
Strong leadership and team management skills</li><li>
Excellent communication skills in both English and Arabic</li><li>
Proficiency in hotel management software and reservation systems</li><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
First Aid certification (preferred)</li><li>
In-depth knowledge of Saudi Arabian hospitality standards and cultural norms</li><li>
Familiarity with AlUla's tourist attractions and local information</li><li>
Exceptional customer service skills with a focus on guest satisfaction</li><li>
Ability to work flexible hours, including nights, weekends, and holidays</li><li>
Strong problem-solving skills and attention to detail</li><li>
Adaptability to work in a fast-paced, dynamic environment</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Reception Supervisor

Accor Group

Job Title
Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE
Job Description
Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE Step aboard a historic legend. The Queen Elizabeth II (QE2) is Dubai s only floating hotel, permanently docked at Port Rashid and rich in British maritime heritage. We are seeking an experienced Front Office Supervisor to lead our front desk operations and ensure seamless guest service in this one-of-a-kind hospitality setting. Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Function: Receptionist / Front Desk Salary: 4000 5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience. What You ll Do: * Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff * Create and manage weekly rosters, attendance tracking, and leave calendars * Coordinate room assignments and verify guest details and payment methods * Oversee night shift duties including system audits and daily date rollovers * Lead daily team briefings and service improvement sessions * Collaborate closely with Housekeeping and other departments for operational efficiency * Handle special room requests, inspect VIP rooms, and manage guest preferences * Address guest concerns with professionalism and ensure prompt resolution * Maintain updated guest documentation and reservation accuracy in Opera PMS Ideal Profile: * Prior experience in a supervisory front office role within a hotel or resort * Strong organizational, scheduling, and multitasking skills * Proficient in Microsoft Windows and Opera property management system * Presentable, calm under pressure, and customer-oriented * Excellent communication and team leadership capabilities * Flexible to work across different shifts including nights and weekends Why Join Us: * Be part of a living legend with unmatched charm and historic value * Collaborate with a passionate team in a truly unique hospitality environment * Benefit from learning, development, and advancement within the Accor group * Experience career growth in Dubai s vibrant hospitality sector About the Company: The Queen Elizabeth II (QE2) Hotel is a floating hospitality landmark managed under the Accor brand. With 447 elegant rooms, period architecture, and modern amenities, QE2 offers a truly immersive journey into maritime history and luxury living. Anchored at Port Rashid, Dubai, it continues to delight guests from around the world through exceptional service and timeless elegance.
Post Details

Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience. What You ll Do: * Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff * Create and manage weekly rosters, attendance tracking, and leave calendars * Coordinate room assignments and verify guest details and payment methods * Oversee night shift duties including system audits and daily date rollovers * Lead daily team briefings and service improvement sessions * Collaborate closely with Housekeeping and other departments for operational efficiency * Handle special room requests, inspect VIP rooms, and manage guest preferences * Address guest concerns with professionalism and ensure prompt resolution * Maintain updated guest documentation and reservation accuracy in Opera PMS Ideal Profile: * Prior experience in a supervisory front office role within a hotel or resort * Strong organizational, scheduling, and multitasking skills * Proficient in Microsoft Windows and Opera property management system * Presentable, calm under pressure, and customer-oriented * Excellent communication and team leadership capabilities * Flexible to work across different shifts including nights and weekends

Front Office Supervisor

Omorfia Group LLC

Purpose of the Role:Support the Branch Manager in ensuring smooth front desk operations, maintaining excellent client service, and effectively managing branch administrative tasks and team coordination.Key Responsibilities:Front Desk OperationsOversee daily reception duties, ensuring clients are greeted warmly and technicians are informed of schedules. Maintain accurate records, cash handling, and adherence to SOPs. Ensure the reception area reflects brand standards and professionalism.Appointment &amp; System ManagementManage client bookings, reconfirmations, and follow-ups in the Phorest system. Ensure accurate client data, therapist scheduling, and leave management. Monitor branch checklists and maintain updated records and reports.Client Relations &amp; Service QualityDeliver a high standard of customer service by resolving client concerns promptly and professionally. Promote BBL services and retail products while maintaining a positive and welcoming branch environment.Team &amp; Branch SupportAssist the Branch Manager in daily operations, including reporting, stock control, scheduling, and cost management. Support team coordination, ensure compliance with policies, and supervise the branch in the manager&rsquo;s absence.Requirements:<ul><li>Minimum 2&ndash;3 years of experience in a supervisor role, preferably in beauty, spa, or hospitality industries</li><li>Strong leadership and communication skills</li><li>Females only. Proficiency in Arabic and English is mandatory</li><li>Excellent customer service and problem-solving abilities</li><li>Detail-oriented with strong multitasking and organizational skills</li><li>Professional appearance and positive attitude</li><li>Ability to handle cash and daily reports accurately</li></ul>Job Types: Full-time, PermanentPay: AED7,000.00 - AED9,000.00 per monthExperience:<ul><li>Sales: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Duty Manager / Supervisor - Arabic Speaker

Purpose of the Role:Support the Branch Manager in ensuring smooth front desk operations, maintaining excellent client service, and effectively managing branch administrative tasks and team coordination.Key Responsibilities:Front Desk OperationsOversee daily reception duties, ensuring clients are greeted warmly and technicians are informed of schedules. Maintain accurate records, cash handling, and adherence to SOPs. Ensure the reception area reflects brand standards and professionalism.Appointment &amp; System ManagementManage client bookings, reconfirmations, and follow-ups in the Phorest system. Ensure accurate client data, therapist scheduling, and leave management. Monitor branch checklists and maintain updated records and reports.Client Relations &amp; Service QualityDeliver a high standard of customer service by resolving client concerns promptly and professionally. Promote BBL services and retail products while maintaining a positive and welcoming branch environment.Team &amp; Branch SupportAssist the Branch Manager in daily operations, including reporting, stock control, scheduling, and cost management. Support team coordination, ensure compliance with policies, and supervise the branch in the manager&rsquo;s absence.Requirements:<ul><li>Minimum 2&ndash;3 years of experience in a supervisor role, preferably in beauty, spa, or hospitality industries</li><li>Strong leadership and communication skills</li><li>Females only. Proficiency in Arabic and English is mandatory</li><li>Excellent customer service and problem-solving abilities</li><li>Detail-oriented with strong multitasking and organizational skills</li><li>Professional appearance and positive attitude</li><li>Ability to handle cash and daily reports accurately</li></ul>Job Types: Full-time, PermanentPay: AED7,000.00 - AED9,000.00 per monthExperience:<ul><li>Sales: 1 year (Preferred)</li></ul>Language:<ul><li>Russian (Preferred)</li></ul>

Job Title Front Office Supervisor Floating Heritage Hotel Dubai, UAE Job Description Front Office Supervisor Floating Heritage Hotel Dubai, UAE Join the legendary Queen Elizabeth II (QE2) Hotel in Dubai, the only permanently docked ocean liner-turned-hotel in the region. This iconic destination offers guests a blend of British heritage and modern luxury. As a Front Office Supervisor, you ll lead guest reception operations aboard a truly unique hospitality experience. Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor at the QE2 Hotel, you will play a key role in ensuring seamless front desk operations, exceptional guest service, and coordination across departments. From supervising check-ins to guiding the team through night audits and room allocations, your leadership will help deliver a memorable experience aboard this historic luxury vessel. What You ll Do: * Supervise the front office team and coordinate work schedules, attendance, and shift planning * Ensure prompt and professional check-in and check-out procedures, including room allocation and payment verification * Oversee guest arrivals and special room requests; review reservations and guest correspondence in advance * Monitor and optimize communication between front office, housekeeping, and other departments * Conduct daily briefings and ongoing service training to maintain hospitality standards * Handle and resolve guest concerns, ensuring satisfaction with attention to detail * Perform duties during night shift operations, including audit procedures and system transitions * Ensure accurate guest documentation and reservation data using Opera * Personally inspect VIP or blocked rooms prior to arrival Ideal Profile: * Previous leadership experience in a hotel front office setting * Proficient in Microsoft Windows and Opera PMS * Strong interpersonal, conflict resolution, and guest service skills * Professional appearance and high reliability * Comfortable working under pressure in a fast-paced, luxury hospitality environment * Committed to teamwork, service excellence, and guest satisfaction Why Join Us: * Be part of a one-of-a-kind hospitality experience aboard the legendary QE2 * Work in a historically significant, high-profile hotel brand in the heart of Dubai * Access training, growth, and development opportunities within a renowned hospitality group * Enjoy a vibrant and collaborative work culture focused on excellence and heritage

Front Office Supervisor Floating Heritage

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Front Office Supervisor Floating Heritage