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clinic receptionist

receptionist

DERMA CLINIC

ReceptionistDepartment: Front Office / Patient Services Reports To: Clinic Manager / Operations Manager / Medical Director Location: UAE (DHA / SHA Licensed Healthcare Facility)Job SummaryThe Receptionist is responsible for providing professional front-office services and ensuring an exceptional patient experience from registration through appointment completion. The Receptionist serves as the first point of contact for patients and visitors while maintaining confidentiality, professionalism, and compliance with DHA, SHA, MOHAP, and facility policies.The Receptionist shall support patient registration, appointment scheduling, insurance verification, billing coordination, medical record management, and effective communication between patients and healthcare professionals.Key ResponsibilitiesPatient Reception &amp; Registration<ul><li>Welcome patients and visitors professionally and courteously.</li><li>Verify patient identity using approved identification documents.</li><li>Register new patients and update existing patient demographic information accurately.</li><li>Ensure all patient information is entered correctly into the Electronic Medical Record (EMR) system.</li><li>Obtain required registration forms and patient acknowledgements.</li><li>Ensure patient information remains accurate and up to date.</li></ul>Appointment Management<ul><li>Schedule, confirm, cancel, and reschedule appointments.</li><li>Coordinate physician schedules efficiently.</li><li>Minimize patient waiting times.</li><li>Inform patients regarding appointment preparation requirements.</li><li>Manage walk-in patients according to clinic policy.</li><li>Maintain daily appointment schedules.</li></ul>Insurance &amp; Billing Support<ul><li>Verify insurance eligibility before appointments.</li><li>Obtain necessary referral documents or pre-authorizations when applicable.</li><li>Inform patients regarding consultation fees, insurance coverage, and non-covered services.</li><li>Collect payments and issue official receipts according to facility procedures.</li><li>Reconcile daily cash and payment transactions as required.</li></ul>Medical Records &amp; Documentation<ul><li>Maintain accurate patient registration records.</li><li>Ensure proper filing and retrieval of patient documents.</li><li>Scan and upload required documents into the EMR.</li><li>Maintain confidentiality of patient information.</li><li>Process medical record requests only in accordance with authorized policies and applicable regulations.</li></ul>Patient Communication<ul><li>Answer telephone calls professionally.</li><li>Respond to patient inquiries regarding appointments and clinic services.</li><li>Direct patients to the appropriate department.</li><li>Provide clear information regarding clinic policies, operating hours, and required documentation.</li><li>Handle patient concerns politely and escalate complaints appropriately.</li></ul>Administrative Responsibilities<ul><li>Maintain an organized reception and waiting area.</li><li>Monitor appointment flow and coordinate with clinical staff.</li><li>Manage incoming and outgoing correspondence.</li><li>Maintain adequate stock of reception forms and office supplies.</li><li>Prepare daily patient lists and reports as required.</li></ul>Infection Prevention &amp; Safety<ul><li>Follow infection prevention and control policies.</li><li>Maintain cleanliness of the reception area.</li><li>Follow hand hygiene protocols.</li><li>Recognize emergency situations and immediately notify clinical staff.</li><li>Participate in emergency response procedures as directed.</li></ul>Regulatory Compliance<ul><li>Protect patient confidentiality and privacy.</li><li>Follow DHA, SHA, MOHAP, and facility policies.</li><li>Verify patient identity before registration and document release.</li><li>Ensure patients receive information regarding their rights and responsibilities.</li><li>Maintain professionalism and ethical conduct at all times.</li><li>Participate in mandatory training and competency assessments.</li></ul>Qualifications<ul><li>Diploma or Bachelor's Degree in Business Administration, Healthcare Administration, Hospitality, or a related field.</li><li>Minimum one (1) to two (2) years of receptionist or customer service experience.</li><li>Previous experience in a UAE healthcare facility is preferred.</li><li>Experience using Electronic Medical Record (EMR) systems is preferred.</li><li>Proficiency in Microsoft Office applications.</li></ul>Required Skills<ul><li>Excellent verbal and written communication.</li><li>Customer service excellence.</li><li>Appointment scheduling.</li><li>Medical reception procedures.</li><li>Insurance verification knowledge.</li><li>EMR proficiency.</li><li>Cash handling and billing support.</li><li>Telephone etiquette.</li><li>Organizational and multitasking skills.</li><li>Professional appearance and conduct.</li></ul>Core Competencies<ul><li>Patient-centered service.</li><li>Professionalism.</li><li>Confidentiality.</li><li>Attention to detail.</li><li>Teamwork.</li><li>Time management.</li><li>Problem-solving.</li><li>Adaptability.</li><li>Cultural sensitivity.</li><li>Ethical conduct.</li></ul>Key Performance Indicators (KPIs)<ul><li>Patient satisfaction score.</li><li>Registration accuracy.</li><li>Appointment scheduling accuracy.</li><li>Waiting time compliance.</li><li>Telephone response time.</li><li>Documentation accuracy.</li><li>Billing and payment accuracy.</li><li>Compliance with confidentiality requirements.</li><li>Attendance and punctuality.</li><li>Compliance with mandatory training.</li></ul>Professional ConductThe Receptionist shall:<ul><li>Treat all patients with courtesy, dignity, and respect.</li><li>Maintain patient confidentiality at all times.</li><li>Demonstrate professionalism and integrity.</li><li>Respect cultural and religious diversity.</li><li>Work collaboratively with physicians, nurses, and other healthcare professionals.</li><li>Comply with all facility policies and UAE healthcare regulations.</li><li>Maintain a clean, organized, and welcoming reception environment.</li></ul>Work Location: In person

Receptionist

Marriott International

<div>Additional Information 
Job Number26085193 
Job CategorySpa 
LocationAl Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique &ndash; with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Spa Service Expert (Female)

Arada

<div>
 
 
 Role Purpose
 
 
 
 The Front Office Ambassador serves as the first point of contact for all visitors, clients, and employees, delivering a professional, welcoming, and service-oriented experience that reflects ARADA's brand and values. The role is responsible for managing front desk operations, visitor coordination, administrative support, meeting room management, and ensuring the reception area operates efficiently while maintaining exceptional standards of hospitality.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Front Office &amp; Guest Experience
 
 <ul>
 <li>
 Welcome and assist visitors, clients, candidates, and suppliers in a professional and courteous manner.
 </li>
 <li>
 Manage visitor registrations and ensure compliance with security and access protocols.
 </li>
 <li>
 Provide accurate information regarding the organization, facilities, and meeting arrangements.
 </li>
 <li>
 Ensure every guest receives a premium customer service experience aligned with ARADA's hospitality standards.
 </li>
 </ul>
 
 Reception Operations
 
 <ul>
 <li>
 Answer, screen, and direct incoming telephone calls promptly and professionally.
 </li>
 <li>
 Manage the reception desk, ensuring continuous coverage during operating hours.
 </li>
 <li>
 Handle incoming and outgoing mail, courier services, and deliveries.
 </li>
 <li>
 Maintain visitor logs and reception records accurately.
 </li>
 </ul>
 
 Meeting &amp; Office Coordination
 
 <ul>
 <li>
 Coordinate meeting room bookings and prepare meeting rooms before scheduled appointments.
 </li>
 <li>
 Support internal events by coordinating refreshments and visitor arrangements.
 </li>
 <li>
 Liaise with internal departments to facilitate smooth visitor experiences.
 </li>
 <li>
 Ensure meeting areas and reception spaces remain presentable and operational at all times.
 </li>
 </ul>
 
 Administrative Support
 
 <ul>
 <li>
 Provide general administrative assistance including document preparation, filing, scanning, and record management.
 </li>
 <li>
 Assist with procurement requests for office and pantry supplies.
 </li>
 <li>
 Coordinate with vendors and service providers when required.
 </li>
 <li>
 Support employee onboarding logistics and visitor access arrangements.
 </li>
 </ul>
 
 Office Presentation
 
 <ul>
 <li>
 Maintain the highest standards of cleanliness and presentation across reception and waiting areas.
 </li>
 <li>
 Monitor office supplies and replenish reception materials as required.
 </li>
 <li>
 Ensure company brochures, marketing materials, and displays remain updated.
 </li>
 </ul>
 
 Health, Safety &amp; Compliance
 
 <ul>
 <li>
 Follow company policies relating to security, confidentiality, health and safety.
 </li>
 <li>
 Escalate operational issues or visitor concerns promptly.
 </li>
 <li>
 Ensure compliance with reception and visitor management procedures.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's Degree or Diploma in Business Administration, Hospitality, Tourism, or a related field.
 </li>
 <li>
 Certification in Customer Service or Hospitality is an advantage.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in Front Office, Reception, Customer Service, Hospitality, or Corporate Administration.
 </li>
 <li>
 Previous experience within a corporate office, hospitality environment, real estate developer, or luxury customer service setting is preferred.
 </li>
 </ul>
</div>

Front Office Ambassador - Sharjah

Explore 3+ Receptionist in Sharjah this August. Find roles across top companies and apply now to boost your career.

3 receptionist jobs In Sharjah

Receptionist

Spa Service Expert (Female)

Front Office Ambassador - Sharjah