recovery agent

Rafi Group Land Development

&middot; Responsible for strict compliance with company policies, plans, and strategies to achieve company goals.&middot; Making outgoing calls for recovery as per assigned task. Receiving incoming calls &amp; facilitating customers as per requirement.&middot; Provide information and guidance about products and services to existing and new customers.&middot; Follow-up calls for recovery, payment confirmation, discount, surcharge waiver, etc. Dispatch deposit slips, account statements, receipts &amp; update/change in information form as per customer requirement.&middot; Contribute to managing team objectives through teamwork. Compliance with daily, weekly &amp; monthly KPIs efficiently.Location: DHA Phase 8, LahoreRequirement : Minimum Bachelor&rsquo;s degree and 1 &ndash; 2 years experience of Real Estate Industry is mandatory. Ability to handle customer queries and recovery discussions professionally.Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Real Estate Industry: 2 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

CALL CENTER / RECOVERY EXECUTIVE (FEMALE)

First Solution Management Services

Debt Recovery Officer / Collection AgentLocation: Lahore &amp; Islamabad only, PakistanEmployment Type: Full-TimeSalary: Based on Experience + Performance IncentivesAbout the CompanyFISO Connect (Pvt.) Ltd. is a part of First Solution Management Services (FSMS), a leading financial services and debt recovery organization headquartered in the United Arab Emirates.FISO Connect serves as the Pakistan-based operational arm of FSMS, extending the group&rsquo;s expertise in receivables management, debt collection, and financial recovery solutions for banks, financial institutions, and corporate clients. Through this partnership, FISO Connect brings international standards, proven processes, and industry best practices to the local market in Pakistan.Backed by FSMS&rsquo;s strong regional presence and reputation for excellence in the UAE, FISO Connect is committed to delivering professional, compliant, and results-driven recovery services. The company operates with a strong focus on ethical collection practices, regulatory compliance, and performance excellence.We foster a performance-driven culture that emphasizes career development, continuous learning, and employee recognition, empowering our teams to grow within a structured and high-performing environment.About the RoleWe are seeking motivated and results-driven Debt Recovery Officers to join our growing team in Lahore / Islamabad. The ideal candidate will be responsible for managing overdue accounts, negotiating repayment solutions, and ensuring timely recovery of outstanding debts while maintaining professionalism and compliance with company policies and local regulations.This role is ideal for individuals who are target-oriented, confident communicators, and capable of working in a fast-paced, performance-driven environment.Key Responsibilities<ul><li>Proactively contact customers via phone, email, and written communication to recover outstanding payments</li><li>Review and analyze customer accounts to identify overdue balances</li><li>Negotiate structured repayment plans and settlement agreements within company policies</li><li>Monitor payment commitments and follow up to ensure timely settlement</li><li>Maintain accurate documentation of all collection activities in the system</li><li>Escalate complex cases when necessary</li><li>Ensure compliance with applicable laws, company policies, and ethical collection standards</li><li>Deliver professional and respectful customer service at all times</li></ul>Candidate Requirements<ul><li>Bachelor&rsquo;s Degree (required)</li><li>Proven experience in debt collection, telesales, banking, or financial services is preferred</li><li>Strong negotiation and persuasion skills</li><li>Target-driven mindset with ability to handle performance pressure</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict resolution abilities</li><li>Ability to meet deadlines and manage time effectively</li><li>Professional attitude with high integrity</li></ul>What We Offer<ul><li>Competitive salary package with performance incentives</li><li>Career growth opportunities within a reputable financial services organization</li><li>Professional training and development</li><li>Supportive and structured work environment</li><li>Opportunity to work with leading financial institutions and corporate clients</li></ul>Work Location: In person

Debt Collection Officer

Cipriani

<div>
 
 
 Front Desk Agent
 
 
 
 
 
 POSITION PURPOSE
 
 
 
 
 Casa Cipriani New York, a private members club and luxury hotel located within the historic Battery Maritime Building, is seeking a polished and service-driven
 
 Front Desk Agent
 
 to join our Front Office team.
 
 
 
 As the first point of contact for our guests and members, this role is responsible for delivering a highly personalized and seamless arrival and departure experience. The Front Desk Agent serves as a key ambassador of the Casa Cipriani brand, ensuring each interaction reflects our commitment to elegance, discretion, and attention to detail, in alignment with our Four Pillars: Culture, Authenticity, Simplicity, and Elegance.
 
 
 
 
 ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES
 
 
 
 
 
 Guest &amp; Member Experience
 
 
 
 <ul>
 
 <li>
 Deliver a warm, refined, and personalized arrival and departure experience, recognizing returning guests and members and anticipating individual preferences&nbsp;
 </li>
 
 <li>
 Serve as a knowledgeable and gracious point of contact, providing tailored information regarding hotel services, club offerings, and local experiences&nbsp;
 </li>
 
 <li>
 Build rapport with guests and members to foster loyalty and create memorable, individualized experiences&nbsp;
 </li>
 
 <li>
 Maintain the highest level of discretion and confidentiality when handling guest and member information&nbsp;
 </li>
 
 </ul>
 
 
 
 Front Office Operations
 
 
 
 <ul>
 
 <li>
 Execute all check-in and check-out procedures with precision, ensuring accuracy of guest profiles, billing, and reservations&nbsp;
 </li>
 
 <li>
 Manage reservations, modifications, and cancellations while maintaining real-time room availability and system integrity&nbsp;
 </li>
 
 <li>
 Process payments and billing with a high degree of accuracy and accountability&nbsp;
 </li>
 
 <li>
 Utilize systems such as
 
 Opera Cloud, SevenRooms, and related platforms
 
 to manage reservations and guest preferences&nbsp;
 </li>
 
 <li>
 Maintain a polished, organized, and guest-ready front desk environment reflective of Casa Cipriani&rsquo;s luxury standards&nbsp;
 </li>
 
 </ul>
 
 
 
 Service Recovery &amp; Problem Resolution
 
 
 
 <ul>
 
 <li>
 Take full ownership of guest concerns, ensuring timely resolution with a focus on thoughtful service recovery and exceeding expectations&nbsp;
 </li>
 
 <li>
 Exercise sound judgment and professionalism when addressing complex or sensitive situations&nbsp;
 </li>
 
 </ul>
 
 
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 
 <li>
 Coordinate closely with
 
 Guest Services (Bell), Housekeeping, Food &amp; Beverage, and Membership teams
 
 to ensure a seamless guest experience across all touchpoints&nbsp;
 </li>
 
 <li>
 Communicate guest preferences, arrivals, and special requests clearly to relevant departments&nbsp;
 </li>
 
 <li>
 Reinforce company standards, policies, and procedures while contributing to a positive and collaborative team environment&nbsp;
 </li>
 
 </ul>
 
 
 
 QUALIFICATIONS &amp; SKILLS
 
 
 
 <ul>
 
 <li>
 High school diploma or equivalent required; hospitality or related field preferred&nbsp;
 </li>
 
 <li>
 Previous experience in a luxury hotel, private club, or high-end hospitality environment strongly preferred&nbsp;
 </li>
 
 <li>
 Proficiency in hotel systems (Opera Cloud preferred; experience with SevenRooms or similar platforms a plus)&nbsp;
 </li>
 
 <li>
 Exceptional verbal and written communication skills&nbsp;
 </li>
 
 <li>
 Polished, professional presence with a strong focus on detail and guest engagement&nbsp;
 </li>
 
 <li>
 Strong organizational and multitasking abilities in a fast-paced environment&nbsp;
 </li>
 
 <li>
 Ability to remain composed, professional, and solution-oriented under pressure&nbsp;
 </li>
 
 <li>
 Fluency in multiple languages is a plus&nbsp;
 </li>
 
 <li>
 Flexible availability, including evenings, weekends, and holidays&nbsp;
 </li>
 
 </ul>
 
 
 
 PHYSICAL REQUIREMENTS
 
 
 
 <ul>
 
 <li>
 Ability to stand or sit for extended periods&nbsp;
 </li>
 
 <li>
 Ability to perform effectively in a fast-paced, guest-facing environment&nbsp;
 </li>
 
 </ul>
 
 
 
 SERVICE EXPECTATIONS
 
 
 
 <ul>
 
 <li>
 Deliver intuitive, personalized service that reflects Casa Cipriani&rsquo;s luxury standards&nbsp;
 </li>
 
 <li>
 Embody the Four Pillars&mdash;
 
 Culture, Authenticity, Simplicity, and Elegance
 
 &mdash;in all interactions&nbsp;
 </li>
 
 <li>
 Act as a brand ambassador, representing Casa Cipriani with professionalism, warmth, and attention to detail&nbsp;
 </li>
 
 <li>
 Maintain discretion, integrity, and accountability in all responsibilities
 </li>
 
 </ul>
 
 
 
 INTENT AND FUNCTION OF JOB DESCRIPTIONS
 
 
 
 
 All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.
 
</div>

Front Desk Agent

Specright

<div>The Role
We're looking for an Agentic Software Engineer (Full-Stack) to help us ship reliable, user-facing AI 
agent products to production - fast. You'll work at the intersection of modern AI tooling and strong 
software engineering discipline, building agentic experiences that our customers and internal teams rely 
on every day. This role is fully remote and based in Cairo, Egypt.
This is not a research role. You will own production systems end-to-end: designing agent architectures, 
writing and reviewing code (often with agentic coding assistants), setting up rigorous evals, and operating 
what you build. If you care about making AI agents that actually work - not just demo well - this role 
is for you.
What You'll Do<ul><li>
Build and Ship Agentic Applications Design, develop, and deliver agentic products end-to-end - 
including chat-based interfaces, AI workflow tools, and internal copilots - that serve real users in 
production.</li><li>
Leverage Agentic Coding Workflows Use modern agentic coding tools daily (e.g., Claude Code, Codex, 
Cursor, and similar assistants) to accelerate delivery while maintaining high code quality and engineering 
standards.</li><li>
Design Agent Systems Architect agent internals: tool calling, multi-step orchestration, memory and state management, retrieval pipelines, permissions models, and failure recovery strategies.</li><li>
Own Evals and Quality Build and maintain agent evaluation infrastructure - regression suites, scenario-based tests, golden traces, and both offline and online metrics - so you always know whether your agent got better or worse.</li><li>
Implement Observability Instrument agents with production-grade observability: distributed tracing, prompt and version tracking, tool-call telemetry, and cost/latency monitoring.</li><li>
Own Production Readiness Take responsibility for the full lifecycle: rollout plans, QA, guardrails, incident response, and continuous improvement of deployed agents.</li></ul>
What You Bring (Must-Haves)<ul><li>
Proven full-stack engineering ability. You've shipped production software end-to-end - not just prototypes or demos.</li><li>
Hands-on experience building LLM-powered agents that work in production. You've owned at 
least 1&ndash;2 agentic features or products through deployment and operation.</li><li>
Deep familiarity with agentic coding best practices. You understand task decomposition, agent 
delegation, prompt hygiene, iterative loops, and how to review and steer agentic outputs effectively.</li><li>
Practical experience with agent evals and tracing. You've gone beyond model benchmarking to 
build evaluation systems specifically for agent behavior - including trace-based debugging and 
regression detection.</li><li>
Solid engineering fundamentals. Testing, debugging, security basics, performance optimization, 
and reliability are second nature to you.</li></ul>
Nice-to-Haves<ul><li>
Proficiency in TypeScript/Node.js and/or Python, with experience in modern web stacks and 
startup-pace delivery.</li><li>
Familiarity with agent tooling ecosystems: prompt/version stores, eval harnesses, tracing and 
telemetry platforms (OpenTelemetry, LangSmith, Datadog, Honeycomb, or similar).</li><li>
Experience with RAG architectures: vector databases, indexing strategies, chunking approaches, 
and retrieval evaluation.</li><li>
Experience designing tool APIs for agents: structured output schemas, idempotency, rate limiting, 
and error handling patterns that make agents more reliable.</li></ul>
Why Specright<ul><li>
Entrepreneurial culture. We're fast-paced, informal, and flat - collaboration and innovation matter more than hierarchy or fear of mistakes.</li><li>
Real impact. Your work will power AI capabilities that touch real supply chain decisions across major industries.</li><li>
Autonomy and ownership. We hire senior people and trust them to make decisions, ship fast, and continuously improve what they build.</li><li>
Global team. You'll collaborate across time zones with talented colleagues who care about craft.</li><li>
Competitive perks. Competitive salaries, flexible work hours, and a full benefits package (Medical, Vision, and Dental).</li></ul>
About Specright
Specright is the first purpose-built, patented platform for Specification Management. Whether it's 
packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and 
take action across their supply chain to reduce costs, increase profitability, and drive sustainability. 
Specright serves customers across industries, including packaging, food and beverage, consumer 
packaged goods, pharmaceutical, retail, industrials, and more. Recognized as a leader in Specification 
Management, Specright was named to the Deloitte Fast Technology 500 list in 2024, one of Fast 
Company's Most Innovative Companies for 2023, had three executives honored as SupplyDemand 
Chain Executive Pros to Know in 2023, and won Food Logistics' 2022 Top SoftwareTechnology 
Provider award. For more information, visit: www.specright.com.
We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced 
culture. We promote an open and relatively flat organization with an emphasis on collaboration, sharing 
ideas, and information. It's more important to innovate than to worry about making mistakes.
Specright is an equal opportunity employer. We celebrate diversity and are committed to creating an 
inclusive environment for all employees.</div>

Agentic Software Engineer (Full Stack)

<div><h3 class="jobSectionHeader">Role Purpose</h3><h3 class="jobSectionHeader">
The Customer Care &amp; Service Desk Advisor handles all outgoing and incoming remote bookings for customers while adhering to established service standards. This role assists the team leader in ensuring smooth process functioning and leads service recovery efforts by analyzing failures and implementing improvements.</h3><div></div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul><li>
Remote Booking Management: Accurately follow remote booking procedures to ensure on-time collection for customers.</li><li>
Service Recovery Analysis: Focus on the effective operation of the Service Recovery System by analyzing the root causes of service failure instances.</li><li>
Preventive Measure Implementation: Apply corrective and preventive measures based on incident findings to benefit both customers and DHL.</li><li>
Complaint &amp; Claims Resolution: Confidently handle customer complaints and insurance claims to ensure prompt and effective resolutions.</li><li>
Customer Education: Capitalize on opportunities to educate customers on DHL&rsquo;s value-added offerings, such as shipment insurance.</li><li>
Revenue Generation: Identify and promote areas with potential for revenue generation through cross-selling and upselling services like SII, TDX, and eCom tools.</li><li>
Tracing Support: Investigate shipment incidents involving undelivered, returned, misrouted, delayed, or damaged shipments to support the tracing team.</li><li>
Agent Training: Train Customer Service agents and other functions on empowerment and its application under various scenarios.</li><li>
Stakeholder Collaboration: Work closely across functional departments and DHL stations to maintain performance standards.</li><li>
Compliance Monitoring: Review process flows for ISO Audits to ensure compliance with current procedures.</li></ul><div></div><div><h3 class="jobSectionHeader"> 
Qualifications, Experience, and Competencies</h3><ul><li>
Education: University Graduate.</li><li>
English Proficiency: Excellent communication skills, both spoken and written.</li><li>
Professional Experience: 2&ndash;3 years of experience in customer services, specifically in complaint and claims handling in a service environment.</li><li>
Software Expertise: Excellent skills in Microsoft Office (Word, Excel, PowerPoint); proficiency in DHL Systems is preferable.</li><li>
Analytical Ability: Breaks down problems or processes into component parts and draws accurate conclusions from narrative and numerical data.</li><li>
Planning &amp; Organizing: Sets clear goals and establishes a sequence of steps to ensure objectives are efficiently achieved.</li><li>
Decision Making: Makes timely and appropriate choices based on analysis and experience, even under conditions of uncertainty.</li><li>
Self-Management: Remains calm, objective, and controlled in responding to urgent or demanding situations.</li><li>
Accountability: Acts responsibly, keeps commitments, and complies with the intent of policies and procedures.</li><li>
Interpersonal Skills: Excellent negotiation and interaction skills with a focus on customer-facing excellence.</li></ul><div></div> 
Equal Treatment Clause: We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience. 
✨ We Deliver the Difference
✨ We Care
✨ We Grow Together</div></div>

Customer Care Advisor

Sidra

<div>*NICU Clinical Nurse Leader**
 
Our quaternary neonatal unit is the only surgical referral center in the state of Qatar, providing family centered care in a Single patient room state of the art NICU. We provide care for sick and premature infants, including infants with cardiac and surgical conditions. We are looking to recruit dynamic, motivated neonatal nurses who have at least 5 years clinical experience in a tertiary level medical / surgical NICU with proven leadership skills, to join our exceptional team of Clinical Nurse Leaders.
The Clinical Nurse Leader demonstrates clinical expertise, strong leadership and collaborative skills in interactions with staff and members of the healthcare team. The Clinical Nurse Leader supports the Clinical Nurse Manager in leading, precepting and mentoring the nursing and midwifery staff as clinical expert in a unit/service. The Clinical Nurse Leader is a key member of the interprofessional team and ensures that standards for nursing and midwifery care are adhered to at unit/service level while working within an assigned shift. The incumbent is accountable for shift coordination, patient flow, patient experience and resource allocation. The incumbent demonstrates problem solving, conflict management and service recovery skills to serve as a role model and change agent. The Clinical Nurse Leader is professionally accountable to the Chief Nursing Officer.</div>
 <div><div>About US</div>
<div><div>Sidra Medicine a healthy population is essential to a strong, prosperous society, and throughout 2020, Sidra continued to provide uninterrupted comprehensive specialist healthcare services for children and young people; and exceptional maternity, gynecology, and reproductive medical services for women, previously unavailable in Qatar and the region.&rdquo; &ndash; H.H Sheikha Moza bint Nasser, Chairperson of Qatar Foundation
</div><div>Sidra Medicine represents the vision of Her Highness Sheikha Moza bint Nasser who serves as its Chairperson. This high-tech facility is home to world-class patient care, scientific expertise, and educational resources.</div></div></div><div></div>

Clinical Nurse Leader (NICU)

Ethics HR

Job Responsibilities:<ul><li>Ensuring that all collaboration, voice, and data platforms (including Cisco Webex, Cisco Unified Communications Manager, and contact center systems) are operating efficiently and meeting defined performance, availability, and quality standards.</li><li>Conducting daily health checks for UC and collaboration systems, including call processing nodes, contact center platforms, recording systems, and supporting network infrastructure to ensure service continuity.</li><li>Participating in Disaster Recovery (DR) planning and implementation for unified communications platforms, including failover testing for call control, contact center, and recording solutions.</li><li>Managing and maintaining third-party voice and connectivity integrations, including SIP trunks, PSTN providers, and external contact center or recording platforms.</li><li>Implementing and supporting lifecycle management processes for voice services, including installation, configuration, administration, and maintenance of:</li><li>IP telephony endpoints (Cisco IP Phones, softphones).</li><li>Call control systems such as Cisco Unified Communications Manager.</li><li>Collaboration platforms like Cisco Webex.</li><li>Administering contact center solutions such as Cisco Unified Contact Center Express or Cisco Webex Contact Center, including call routing, IVR configuration, agent management, and reporting.</li><li>Implementing and maintaining network and UC infrastructure components, including switches, routers, WAN optimization, and network management tools, with a focus on QoS optimization for voice and video traffic.</li><li>Adhering to Security policies concerning administering applications and troubleshooting issues.</li><li>Maintaining complete documentation of all administration activities, configuration and changes to all databases.</li><li>Abiding to HR policies, code of ethics and Bank&rsquo;s internal rules approved and applied to preserve alBaraka Bank image.</li><li>Participating in minimizing the operational risk in the all the Bank.</li><li>Protecting the data &amp; information under his/her authority &amp; contacting the information security Team in case of suspecting any data confidentiality breaching.</li><li>Abiding to CBE instructions, Compliance &amp; Governance and Anti-Money Laundry rules.</li></ul>Executing any other task assigned by the Direct Manager/ the Head of Sector.Job Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Engineering or related field from a reputable university.</li><li>Minimum 4 years&rsquo; experience in relevant work.</li><li>Fluent in English.</li><li>Certification in network scope (CCNA, CCNP, etc.) or comparable work experience will be given preference.</li><li>Communication Competency.</li></ul>Job Type: Full-timeWork Location: In person

Collaboration Engineer

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