recovery agent

Leopards Courier Services

As a collections/arrears/debt recovery agent you will be responsible for recovering outstanding debt from our clients.Review accounts that are behind on their payments to determine appropriate action.Contact clients to collect overdue payments.Answer clients enquiries.Discuss options available to customers who are facing pending issues in order to come to mutually acceptable arrangements which prevent further delay in payments.Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts.Achieve monthly targets and Key Performance Indicators.Recovery data input into online portal / systems.Liaise with sales and operation teams to resolve customer queries/complaints.Job RequirementsGraduation1 year of experience in recovery, collections, or customer handling.Problem-solving and conflict resolution ability.Job Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Recovery Executive - Karachi Shahrah-e-Faisal

Express Courier Link

Job OverviewWe are seeking a disciplined, confident, and result-oriented Recovery Officer (Retired Army / Navy Officer) to manage and oversee recovery operations. The ideal candidate should have a strong personality, professional conduct, and the ability to effectively communicate with clients to ensure timely recovery of outstanding payments.Key Responsibilities<ul><li>Manage and supervise recovery of outstanding payments from customers.</li><li>Conduct field visits and meetings with clients for payment follow-ups.</li><li>Maintain professional communication with defaulters and negotiate payment settlements.</li><li>Prepare and submit regular recovery reports to management.</li><li>Ensure recovery targets are achieved within the assigned timeline.</li><li>Coordinate with finance and legal departments for recovery-related matters.</li><li>Maintain discipline and professionalism while dealing with clients.</li><li>Ensure compliance with company policies and legal procedures.</li></ul>Requirements<ul><li>Retired Army or Navy Officer preferred.</li><li>Minimum 5&ndash;10 years of relevant experience in recovery, administration, or security roles.</li><li>Strong leadership and negotiation skills.</li><li>Presentable personality with good height and strong physical presence.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work in the field and handle challenging situations.</li><li>Good knowledge of documentation and reporting.</li></ul>Preferred Skills<ul><li>Problem-solving ability</li><li>Strong decision-making skills</li><li>Professional attitude and discipline</li></ul>Pay: Rs1.00 - Rs2.00 per monthWork Location: In person

Recovery Officer

Upstart

<div><div>About Upstart

At Upstart, we&rsquo;re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that&rsquo;s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We&rsquo;re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn&rsquo;t mean distant. We&rsquo;re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you&rsquo;ll have the support to work in the way that works best for you.

If you&rsquo;re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we&rsquo;d love to hear from you.
</div>
The Team:

At Upstart, we&rsquo;re revolutionizing the collections industry by prioritizing empathy, results, and rewarding success. As a Senior Collections Agent, you&rsquo;ll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance outcomes. This role is perfect for individuals who excel in negotiation, compassionate communication, and driving measurable results in a fast-paced, performance-driven environment. 


How you&rsquo;ll make an impact
<ul>
<li>Empower Borrowers: Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management.</li>
<li>Deliver Results: Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC).</li>
<li>Drive Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes.</li>
</ul>
What Success Looks Like
<ul>
<li>As a Senior Collections Agent, your success will be measured by your ability to consistently deliver exceptional results through high-level execution of key metrics:</li>
<ul><li>Dollars Collected per Productive Hour: Maximize recovery efforts by driving efficiency in every interaction.</li>
<li>Promise-to-Pay Commitments: Secure and uphold meaningful borrower commitments, ensuring Promise to pay agreements are fulfilled within 7 days of RPCs by negotiating effectively and efficiently.</li>
</ul>
</ul>Key Attributes for Success:
<ul>
<li>A results-driven mindset, turning every borrower interaction into an opportunity to achieve impactful outcomes.</li>
<li>Strong negotiation skills and the ability to build trust with borrowers quickly, using proven techniques that drive positive payment resolutions.</li>
<li>Effective time management to balance high call volumes with personalized and strategic borrower support.</li>
</ul>
Minimum Qualifications
<ul>
<li>At least 2 years in a collections role at a Financial Institution with proven success meeting performance goals.</li>
<li>Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy.</li>
<li>Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices.</li>
<li>Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs).</li></ul> 


Preferred Qualifications
<ul>
<li>3+ years of full-time employment experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions.</li>
<li>Demonstrated ability to negotiate and finalize settlements, ensuring optimal recovery rates while adhering to company policies and regulatory guidelines.</li>
<li>Proven ability to secure high-value agreements while maintaining positive borrower relationships and consistently meeting or exceeding PTP and collection goals.</li>
<li>Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations.</li>
<li>Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment.</li>
<li>Skilled in de-escalating challenging conversations, building trust, and presenting effective payment plans under pressure.</li></ul> 


Position location This role is available in the following locations: Remote.

Time zone requirements The team operates on the East/West coast time zones.

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions&rsquo; cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. 

<div></div>
<div></div><div><div><div>This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.

At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location&ndash;with our &ldquo;digital first&rdquo; philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
</div>
<div>United States | Remote - Anticipated Hourly Rate Range</div>
<div>$27.45&mdash;$37.98 USD</div>
</div></div><div>
What you'll love

At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here&rsquo;s what you can expect:
<ul>
<li>Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly</li>
<li>Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year</li>
<li>Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees</li>
<li>Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose</li>
<li>Health Savings Account contributions from Upstart for eligible plans</li>
<li>Income protection benefits, including company-paid Basic Life, AD&amp;D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage</li>
<li>Paid time off, sick and safe time, and company holidays</li>
<li>Paid family and parental leave to support caregiving and major life moments</li>
<li>Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving</li>
<li>Employee Assistance Program (EAP) offering mental health support and life-centered resources</li>
<li>Financial wellness resources, including access to financial planning tools and a financial concierge service</li>
<li>Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you</li>
<li>Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from</li>
<li>Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)</li>
<li>Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).</li>
</ul>
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy</div></div>

Senior Collections Specialist

Kavak

<div><div>Job Information
<ul><div>Date Opened
<div>03/18/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Automotive
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>City
<div>Dubai
</div></div><div>Zip/Postal Code
<div>337-1500
</div></div><div>Country
<div>United Arab Emirates
</div></div></ul></div><div>About Us
<div><div>Who WE are? 
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car. 
 
But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world. 
 
Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market. 
 
Wanna join us on this exciting ride?</div> 
</div>Job Description
<div>Key Responsibilities: 
<ul><li>
Operate recovery or towing vehicles to transport cars and light vehicles safely. 
</li><li>
Respond to breakdowns, accidents, and vehicle recovery requests. 
</li><li>
Load and secure vehicles properly on the recovery truck to avoid damage during transport. 
</li><li>
Deliver recovered vehicles to designated locations such as workshops, Vendor, or customer locations. 
</li><li>
Ensure all recovery operations follow road safety and company procedures. 
</li><li>
Conduct daily inspection and basic maintenance of the recovery vehicle. 
</li><li>
Maintain proper documentation for each recovery task (job sheet, delivery note, etc.). 
</li><li>
Communicate with logistics team regarding job updates and location status. 
</li><li>
Provide professional customer service during recovery operations.</li></ul><div></div> 
Requirements
Skills and Qualifications: 
<ul><li>
Valid UAE Manual driving license (Light or recovery vehicle type). 
</li><li>
Minimum 2&ndash;3 years driving experience, preferably in recovery/towing services. 
</li><li>
Good knowledge of Dubai roads and traffic regulations. 
</li><li>
Ability to operate towing equipment and secure vehicles safely. 
</li><li>
Ability to work flexible hours, including emergency call-outs.</li></ul> 
 Do you want to be part of this story? Apply now!</div></div></div>

Recovery Driver

American Airlines

<div>
 
 Intro
 
 
 
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 
 
 
 Why you'll love this job
 
 
 
 <ul>
 <li>
 This job is a member of the Contact Center and Customer Service Recovery organization within the Customer Experience Division.
 </li>
 <li>
 Responsible for providing primary interface with customer facing facing Airport agents and Integrated Operations Center (IOC), as well as Service Recovery teams to resolve flight inventory and customer impacting operational issues.
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Aids airports in rerouting passengers impacted by over sales, flight cancellations, delays, and other off-schedule operations
 </li>
 <li>
 Identifies extra flying needs and recommends to IOC where revenue warrants
 </li>
 <li>
 Identifies day-of-departure revenue generating and cost savings opportunities, and independently acts on those opportunities
 </li>
 <li>
 Participates in operational conference calls to effectively support Irregular Operations
 </li>
 <li>
 Anticipates and responds to special operational needs and
 </li>
 <li>
 Identifies impact to customers and/or revenue to ensure optimal solution
 </li>
 <li>
 Monitors over sales and spoilage on day-of-departure to minimize cost
 </li>
 <li>
 Ability to travel on company business when necessary
 </li>
 <li>
 Ability to work nights, weekends, and/or holidays as well as extended hours outside of the scheduled shift
 </li>
 <li>
 The operation is 24/7/365
 
 
 </li>
 </ul>
 
 All you'll need for success
 
 
 
 
 Minimum Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 High School diploma or GED equivalency
 </li>
 <li>
 4+ years of Operational Support and Customer Service experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 Experience in airport operations, Reservation, Inventory Services, Service Recovery, Pricing, Revenue Management or Logistics
 </li>
 <li>
 Working knowledge of Sabre, AAcoRN, QuickRES,QIK and/or GDS
 </li>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Skills, Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Problem solving skills
 </li>
 <li>
 Highly developed interpersonal and organizational skills
 </li>
 <li>
 Ability to be flexible
 </li>
 <li>
 Ability to analyze situations and implement strategies under pressure
 
 
 </li>
 </ul>
 
 What You'll Get
 
 
 
 Feel free to take advantage of all that American Airlines has to offer:
 
 
 <ul>
 <li>
 Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
 </li>
 <li>
 Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
 </li>
 <li>
 Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
 </li>
 <li>
 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
 </li>
 <li>
 Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
 
 
 </li>
 </ul>
 
 Feel free to be yourself at American
 
 
 
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 
 
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>

Coordinator, Day of Departure

LAPFCU

<div>Los Angeles Police Federal Credit Union has proudly served law enforcement employees and their families since 1936. To enhance the quality of life for the law enforcement community by serving as a trusted partner, we provide rewarding financial solutions through exceptional service. 


Position Summary
We are seeking an experienced Collector II to join our Credit Union team. The ideal candidate will have 3-5 years of collection experience, specifically in areas of lending, repossession, bankruptcies, real estate loans, loss mitigation, and the collection of negative account shares. 


In this role, Collector II will be responsible for managing a portfolio of delinquent accounts while working to recover outstanding debts. This includes negotiating payment arrangements with our members, implementing collection strategies, negotiating repayment terms, and proposing possible loan restructurings, all while following the procedures of our department. 


The ideal candidate will play a key role in maintaining the financial health of the credit union by ensuring timely follow-ups and effective communication with our members and management. The applicant must be goal-oriented, able to work effectively in a team, and comfortable in a fast-paced environment. 


We are also seeking a candidate with the following: 

<ul>
<li>Compliant with all federal, state, and collection laws and regulations as well as company policies and procedures.</li>
<li>Maintain accurate records of all communication and actions taken in relation to debt collection efforts</li>
<li>Maintain monthly reports assigned by management.</li>
<li>Establish clear communication with members to determine reasons for delinquency and evaluate financial situations to negotiate terms of repayment.</li>
<li>Perform various administrative duties related to the collection process.</li></ul> 


This is a hybrid-based position with a minimum of 2 days in the Van Nuys office required, and supports all facets of the day-to-day operations and/or projects within the Collection department. 


What You&rsquo;ll Do
<ul>
<li>Manage a delinquency queue of up to 100 accounts</li>
<li>Recommend vehicles for repossession and/or assist with the assigning and sale of repossessed vehicles</li>
<li>Collect on delinquent real estate loans</li>
<li>Collect negative shares and balance a month-end recovery report</li>
<li>Complete daily call goals</li>
<li>Review member requests for hardship assistance/loss mitigation</li>
<li>Complete tasks assigned by management</li>
<li>Assist with department goals</li></ul> 


Minimum Qualifications

A minimum of 3 years of collection experience, specifically in lending collections

Previous experience in collections, customer service, or a related financial field may be preferred.

Experience in banking or credit unions is preferred 
Education and Certificates/Licenses

A minimum of a high school education or a GED 
Required Skills/Abilities

Excellent verbal and written communication skills

Excellent interpersonal, EQ, and customer service skills

Excellent organizational and attention to detail skills

Excellent time management skills with a proven ability to meet deadlines

Ability to function well in a fast-paced and changing environment

Proficient with Microsoft Office Suite or related software

A working understanding of Collection principles, practices, and procedures is preferred 


Physical Demands: These are the general physical demands that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


This position involves primarily non-manual labor. Reliable, predictable, on-time attendance is essential, particularly to ensure duties are fulfilled. The associate will spend most of the working time sitting, standing, or walking, including significant time using computers. Position requires repetitive hand movements, the daily ability to focus on several tasks at one time, analyze data and draw conclusions, quickly and accurately perform mathematical computations, analyze and explain complex information, communicate frequently with others in person, over the phone, via electronic communications, and in group presentations. The associate must be able to travel regularly among the branches supervised. The position may include occasional lifting of up to 15 lbs. 


At LAPFCU, we support diversity, and we are an equal opportunity workplace.</div>

Collections Specialist II

Golden Years Homemakers & Companions

<div>Summary

Responsible for performing direct supportive assistance to enhance individuals in a residential

a service program, including coaching, mentoring, advocacy, education, and outreach services. 


Duties and Responsibilities
<ul><li> Demonstrates basic level competency regarding severe and prolonged mental health and substance abuse disorders through training and education.</li></ul>
<ul><li> Supports an effective program by implementing desired clinical services, best practice models of care, and daily functions as required by contractual and regulatory bodies.</li></ul>
<ul><li> Carries out assistance with meal preparation, routine household chores, cleaning, laundry, shopping, financial management, identification of and participation in social/recreational and community activities.</li></ul>
<ul><li> Provides competent recovery-oriented services by the demonstration of intervention and support, the inclusion of family/friends/community, dignity and care, and supportive counseling.</li></ul>
<ul><li> Provides support with specific instruction and prompting in key areas identified by the treatment team (i.e., problem-solving, coping skills, and interpersonal interactions).</li></ul>
<ul><li> Aids with arranging transportation to treatment and other community support outings and essential appointments.</li></ul>
<ul><li> Functions as part of a treatment team in support of Clinical Case Management Services.</li></ul>
<ul><li> Ensures that the program&rsquo;s physical environment meets required regulations including a clean, safe, and welcoming atmosphere.</li></ul>
<ul><li> Supports the processes for all contractual agreements, certifications, or licensing regulations including but not limited to the Department of Mental Health and Addiction Services (DMHAS).</li></ul>
<ul><li> Actively participates in program meetings, clinical meetings, supervision, and ad hoc workgroups, as needed, to carry out the mission of the program.</li></ul>
<ul><li> Supports positive outcome measures as defined by the state regulations and agency quality assurance processes. Ensures program compliance through the timely and accurate reporting of data as needed.</li></ul>
<ul><li> Consults and monitors medical and mental health needs regarding risk management. Implements risk management plans as necessary.</li></ul>
<ul><li> Makes individual percentage of required face-to-face or phone contacts per week.</li></ul>
<ul><li> Spends 80% or more of total scheduled work hours with clients.</li></ul>
<ul><li> Works in coordination with the agency Administrative Support Staff for proficient service delivery.</li></ul>
<ul><li> Other duties as assigned.</li></ul> 


Documentation requirements: Timely completion of the paper or electronic client case records with required documenting progress towards service goals and objectives.

Documents all required encounters. Completes contacts and progress notes within 72 hours of the encounter.

Skills

Oral Communication Skills Professionalism

Written Communication Skills Diplomacy

Technical Communication Skills Organization

Client-Customer Relational Skills Planning

Education and Years of Experience

Degree: High School Diploma Required. Associates/ Bachelor&rsquo;s Degree Preferred.

Number of Years of Experience: Previous volunteer or work experience is strongly preferred.

Requirements

Must maintain and provide proof of valid driver&rsquo;s license and automobile insurance in good standing.

Ability to provide leadership under stressful or crisis situations. Ability to problem-solve. Ability to meet deadlines and establish and prioritize multiple tasks.

Demonstration of ethical behavior and sound judgment that supports the NASW standards of care.

Medication Self-Administration training (if applicable).

Ability to travel to various agencies, and businesses.

Use of personal vehicle.

Must meet and maintain all required training, certifications, etc. as needed.

Uphold confidentiality by following the HIPAA regulations

Working Conditions

Working conditions are based on both in-office and community settings.

Local travel.

Possibility of exposure to outdoor weather conditions, unsanitary environments, and bodily fluids.

Possibility of exposure to the use of substances, vulgar statements, or hostile/dangerous situations.

Physical Demands

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, stand, sit and walk. The employee frequently is required to use hands and fingers; climb or balance and stoop or kneel. The employee is required to be able to safely operate a motor vehicle.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. 


Starting Pay: $15.00 per hour</div>

Recovery Assistant

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