recovery analyst

athenahealth

<div>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Denials US Service Operations Analyst
We are looking for a US Service Operations Analyst to join the Denials team. In this role, the Denials US Service Operations Analyst will review assigned work, research issues, coordinate with internal partners, and help improve workflows that support revenue cycle performance.
As part of this team, the US Service Operations Analyst helps keep critical operational work moving by managing assigned queues, researching issues, and supporting accurate resolution across service processes. The role connects day-to-day execution with broader business results by helping identify trends, improve workflow reliability, and support efficient follow-through. This is a strong opportunity for someone who enjoys problem-solving, working across teams, and contributing to process improvement in a fast-moving environment. This role is based in Belfast, ME and follows a hybrid work model. This position reports to the US Service Operations Manager.
The Team: The Denials Team is the revenue-recovery and prevention engine within Revenue Cycle Operations. We triage and resolve denied claims quickly and accurately, recover lost revenue through appeals and corrected submissions, and stop recurring denial drivers by identifying root causes and partnering with upstream teams. Our work balances short-term impact (recovering dollars and improving cash flow) with long-term prevention (process improvements, payer playbooks, and staff coaching) so the organization sustains better billing accuracy and fewer interruptions to cash collection.
Job Responsibilities<ul><li>
Review assigned operational work queues and tasks to support timely and accurate completion of service-related activities.</li><li>
Research account, claim, payment, or workflow information to identify issues and determine appropriate next steps.</li><li>
Prioritize work based on urgency, criticality, and business impact to meet operational goals.</li><li>
Communicate clearly with internal stakeholders to share updates, clarify issues, and support resolution.</li><li>
Collaborate with cross-functional teams to address workflow barriers, resolve operational issues, and support shared goals.</li><li>
Apply critical thinking and problem-solving skills to evaluate issues and recommend practical solutions.</li><li>
Document work, findings, and updates accurately to support consistency and effective follow-through.</li><li>
Identify recurring issues and process improvement opportunities that can improve operational efficiency and outcomes.</li><li>
Manage assigned responsibilities independently while contributing to team priorities and service goals.</li><li>
Use AI tools, when available, to help organize work, summarize issue trends, or draft routine communications more efficiently, while reviewing outputs carefully and maintaining responsibility for final decisions and actions.</li></ul>
Typical Qualifications<ul><li>
1+ years of experience in healthcare operations, revenue cycle, claims, remittance, accounts receivable, service operations, or a related field</li><li>
Relevant professional experience preferred.</li><li>
Effective oral and written communication skills and strong interpersonal skills.</li><li>
Strong planning and organizational abilities.</li><li>
Time management skills and ability to prioritize work based on criticality.</li><li>
Critical thinking and problem-solving skills.</li><li>
Ability to work independently and collaboratively with cross-functional teams.</li><li>
Experience working with cross-functional groups to achieve common goals.</li><li>
Flexibility and adaptability in response to changing priorities and business needs.</li><li>
Ability to maintain accuracy in work requires close review of details.</li></ul> 
Expected Compensation
$30,000 - $52,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.<div><div><div><div><div><div><div><div><div> 
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients &mdash; powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees &mdash; or athenistas, as we call ourselves &mdash; spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces &mdash; some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity</div></div></div></div></div></div></div></div></div></div>

Denials US Service Operations Analyst

The Home Depot

<div>Position Purpose:
The Cybersecurity team at Home Depot protects the organization&rsquo;s systems, data, and technology assets through proactive risk management, strong operational controls, and rapid incident response. This role supports core security functions by ensuring the resilience of critical systems and maintaining accurate oversight of technology assets across the enterprise.
Key Focus Areas:
<ul><li>Disaster Recovery:<ul><li>
Support planning, execution, and testing of disaster recovery procedures to ensure business continuity.</li><li>
Partner cybersecurity teams to validate recovery readiness and close any identified gaps.</li></ul></li><li>
Technology Asset Management:<ul><li>
Maintain visibility of hardware and software assets across the enterprise to reduce security risk.</li><li>
Ensure assets are properly tracked, compliant, and aligned with lifecycle and vulnerability management processes.</li></ul></li></ul>
Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity &amp; Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations and Strategic Planning. 
Key Responsibilities:<ul><li>
60% Analysis - Synthesize data to develop a solution, communicate the solution to stakeholders Analyze problems, structure the issue and perform analysis</li><li>
10% Collaborate - Partner cross-functionally to identify trends and resolve issues</li><li>
30% Drive Execution - Ensure initiative/project goals are met in a timely manner Implement solutions to meet customer expectations</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to Manager or Sr. Manager</li><li>
This Position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
IT Fundamentals &ndash; A working foundational knowledge of enterprise IT infrastructure components, including basic networking, servers, databases, storage, and fundamental cloud concepts (GCP, AWS, Azure).</li><li>
Security Awareness &ndash; General awareness of modern cybersecurity principles, basic risk management, and common threats that cause IT outages.</li><li>
Data Organization &ndash; Proven ability to gather, organize, and analyze technical or business data from multiple sources to support reporting or decision making.</li><li>
Project Coordination &ndash; Strong organizational and time-management skills, with the ability to track items, manage meeting schedules, and support logistics of workshops, interviews, and testing events.</li><li>
Effective Communication - Excellent written and verbal communication skills, with the ability to articulate basic technical concepts to non-technical audiences.</li><li>
Continuity Concepts &ndash; A basic understanding of Disaster Recovery and Business Continuity, including what a Business Impact Analysis is, and understanding of metrics like RTO and RPO.</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

Cybersecurity Analyst II - Disaster Recovery (Remote)

Deloitte

<div><div><div>Location
</div>Kuwait, Riyadh
</div><div><div>About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact: 
Qualifications: 
These are the core capabilities and experiences needed to be successful in this role:<ul><li>
Strong understanding of technology resilience concepts, including recovery architecture, IT continuity, backup strategies, and failover design.</li><li>
Demonstrated experience conducting Technology Impact Analysis (TIA) or similar exercises to assess critical IT dependencies.</li><li>
Strong Hand-on experience in running or actively participating in Disaster Recovery (DR) Drills</li><li>
Proficiency in developing, executing and maintaining runbooks</li><li>
ability to evaluate data centres, hybrid/cloud infrastructure, and application landscapes through a resilience lens.</li><li>
Ability to translate technical risks into business impact terms and communicate recommendations clearly to non-technical stakeholders.</li><li>
Demonstrated involvement in developing or supporting resilience strategies, roadmaps, or implementation plans for enterprise clients.</li><li>
Knowledge of regulatory expectations around technology resilience, especially within sectors like financial services, energy, or government.</li></ul> 
Desirables 
These are capabilities that would add complementary value to the team, but can also be developed on the job:<ul><li>
Familiarity with business continuity, crisis management, or operational resilience frameworks beyond IT-specific areas.</li><li>
Experience supporting or running tabletop exercises, technical simulations, or chaos engineering experiments.</li><li>
Knowledge of cloud resilience architectures (e.g., multi-AZ/multi-region failover, backup/restore in AWS/Azure/GCP).</li><li>
Understanding of cyber-resilience intersections, such as ransomware preparedness, zero-trust recovery, or secure-by-design principles.</li><li>
-on exposure to modern resilience solutions, such as immutable backups, cyber vaults, DR-as-a-Service (DRaaS), or cloud-native recovery approaches.</li><li>
Experience performing resilience posture assessments and advising on improvements using industry-aligned frameworks (e.g., ISO 22301, DORA, NIST, COBIT).</li><li>
Exposure to emerging technology risk (e.g., AI model resilience, edge computing, or OT/ICS environments).</li><li>
Professional certifications such as ISO 22301 Lead Auditor/Implementer, CBCI, AWS/Azure cloud certs, or DORA/operational resilience credentials.</li></ul></div></div></div>

Consultant/Senior Consultant | Cyber Defense & Resilience |Technology Resilience| Kuwait/KSA

Mindstream

HIRING: Corporate Banking Business Analyst | QatarLocation: Qatar Client: Banking / Financial Services Experience: 5+ YearsRole Summary:We are looking for an experienced Corporate Banking Business Analyst to support key transformation initiatives in a leading banking environment, with exposure to fraud management systems or cyber recovery solutions.Key Responsibilities:<ul><li>Gather, analyze, and document business requirements for corporate banking systems</li><li>Prepare BRDs, FSDs, user stories, process maps, and UAT scenarios</li><li>Work across onboarding, payments, cash management, trade finance, and digital channels</li><li>Support fraud management implementation (alerts, workflows, reporting, audit)</li><li>Support cyber recovery solutions (runbooks, validation, recovery processes)</li><li>Conduct stakeholder workshops with business, IT, compliance, and risk teams</li><li>Support SIT/UAT, defect tracking, go-live, and post-go-live activities</li></ul>Requirements:<ul><li>5+ years of experience as a Business Analyst in banking/financial services</li><li>Strong corporate banking domain experience (mandatory)</li><li>Experience in fraud management or cyber recovery implementation</li><li>Expertise in requirements gathering, documentation, and UAT coordination</li><li>Good understanding of banking controls, compliance, and audit processes</li></ul>Preferred Skills:<ul><li>Tools: Jira, Confluence, MS Visio, Excel, PowerPoint</li><li>Exposure to core banking, payments, fraud monitoring, or cyber resilience platforms</li><li>Strong communication, analytical, and stakeholder management skills</li></ul>Application Question(s):<ul><li>Do you have experience as a Business Analyst in corporate banking?</li><li>How many years of experience do you have in banking or financial services as a Business Analyst?</li><li>Do you have experience in fraud management system implementation or cyber recovery solutions?</li><li>Do you have hands-on experience in BRD/FSD documentation and UAT coordination?</li><li>What is your current and expected salary? Notice period?</li></ul>Work Location: In person

Corporate Banking Business Analyst

Hiring: Senior Business Analyst &ndash; InfoSec &amp; Fraud Management Location: Qatar Sector: Banking Duration: 12 Months and ExtendableWe are seeking a Senior Business Analyst with a strong background in Information Security (InfoSec), IT Application Access Management, Data Privacy Compliance, Enterprise Fraud Management Systems, and IT Disaster Recovery for a leading banking project in Qatar.Key Responsibilities<ul><li>Collaborate with cross-functional teams to gather, analyze, and document business requirements related to InfoSec, access management, data privacy, and disaster recovery.</li><li>Prepare detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).</li><li>Identify and prioritize critical applications for disaster recovery site implementation to ensure business continuity during cyber incidents.</li><li>Conduct stakeholder workshops and meetings to ensure requirements are clearly defined and aligned.</li><li>Support implementation and testing of enterprise fraud management systems.</li><li>Analyze prerequisites for SailPoint application onboarding.</li><li>Maintain project documentation including change requests, progress updates, and outcome assessments.</li></ul>Qualifications &amp; Skills<ul><li>Proven experience with enterprise fraud management systems (e.g., SAS, Safer Payments).</li><li>Strong understanding of IT disaster recovery strategies and backup site implementation.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Familiarity with data protection regulations (e.g., GDPR, CCPA).</li><li>Knowledge of Agile and Waterfall methodologies.</li><li>Certifications such as CBAP, CISA, CISM, CISSP are a plus.</li></ul>Application Question(s):<ul><li>How many years of experience do you have in Information Security (InfoSec) or IT Security?</li><li>Do you have hands-on experience with enterprise fraud management systems (e.g., SAS, Safer Payments)?</li><li>Have you worked on IT Disaster Recovery or backup site implementation projects?</li><li>Do you have experience in IT application access management (e.g., SailPoint onboarding)?</li><li>Are you familiar with data privacy regulations such as GDPR or CCPA?</li><li>Which project methodologies have you worked with? (Agile / Waterfall / Both)</li><li>Do you hold any relevant certifications (CBAP, CISA, CISM, CISSP)?</li><li>What is current salary? full package - QAR</li><li>What is your expected salary? full package QAR</li><li>What is your notice period?</li></ul>Work Location: In person

Senior Business Analyst – InfoSec & Fraud Management

Rockland Federal Credit Union

<div>Rockland Federal Credit Union is seeking a Business Systems Analyst to support and optimize the Credit Union&rsquo;s core banking system and related business applications. This role partners closely with business units, IT teams, and third-party vendors to ensure systems are operating efficiently, supporting operational needs, and enhancing both the member and employee experience.
The Business Systems Analyst will support application administration, troubleshoot system issues, assist with upgrades and integrations, analyze business processes, and help identify technology-driven solutions that improve efficiency and service delivery. This role also supports cybersecurity initiatives, disaster recovery planning, audit readiness, and ongoing system maintenance.<div>
Key Responsibilities 
<ul><li>Support and administer core banking and related business applications</li><li>Troubleshoot application issues and coordinate resolutions with vendors and internal teams</li><li>Maintain system configurations, user access, documentation, and workflows</li><li>Partner with business units to identify process improvements and system enhancements</li><li>Assist with system upgrades, testing, integrations, and implementation support</li><li>Support disaster recovery planning, cybersecurity initiatives, and audit activities</li><li>Participate in on-call support rotation as needed</li></ul></div><div>
Qualifications 
<ul><li>Associate degree in Information Systems, Computer Science, or related field preferred; or equivalent experience</li><li>3&ndash;5 years of experience supporting core banking systems or enterprise business applications</li><li>Strong troubleshooting, analytical, and organizational skills</li><li>Experience with system configuration, integrations, and user administration</li><li>Familiarity with financial institution systems and regulatory requirements preferred</li><li>Strong communication skills with the ability to translate technical concepts to business users</li></ul></div>
Benefits:
RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&amp;D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.
In alignment with our commitment to pay transparency, we're pleased to share that the base salary range for this position is $75,00 - $85,000, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</div>

Business Systems Analyst

US Community Credit Union

<div>Position Summary
The Core Systems Analyst is responsible for supporting, analyzing, and enhancing the Credit Union&rsquo;s core processing system and its integrated applications. This role provides hands-on experience in system configuration, automation scripting, and process improvement. The analyst will collaborate with IT and business units to ensure the Credit Union&rsquo;s systems operate efficiently, securely, and in alignment with organizational goals.
This position is ideal for someone with a strong technical foundation, an interest in financial systems, and the ability to translate business needs into technical solutions.
Key Responsibilities:<ul><li>
Analyze, configure, and support the Credit Union&rsquo;s core processing system and related applications.</li><li>
Develop, test, and maintain automation and batch scripts using tools to streamline processes.</li><li>
Write and optimize SQL queries and reports to extract, validate, and analyze data.</li><li>
Collaborate with business units to document functional requirements and assist in implementing configuration changes.</li><li>
Assist with system upgrades, patching, and testing to ensure smooth deployment.</li><li>
Support system integration projects with third-party vendors.</li><li>
Troubleshoot system issues, identify root causes, and recommend corrective actions.</li><li>
Maintain accurate documentation of configurations, procedures, and system workflows.</li><li>
Participate in disaster recovery testing and ensure system integrity and uptime.</li><li>
Stay current with updates, releases, and best practices for core system platforms.</li></ul>
Required Qualifications<ul><li>
Associate or Bachelor&rsquo;s degree in Information Technology, Computer Science, Management Information Systems, or related field; or equivalent combination of education and experience.</li><li>
Hands-on experience with SQL (queries, joins, data analysis).</li><li>
Strong analytical and problem-solving skills with attention to detail.</li><li>
Ability to learn new systems and tools quickly and independently.</li><li>
Effective communication skills, both written and verbal.</li></ul>
Preferred Qualifications<ul><li>
Experience working in a credit union or financial institution environment.</li><li>
Understanding of API integrations and system automation concepts.</li><li>
Basic understanding of networking, database concepts, or IT security principles.</li><li>
Foundational understanding of PowerShell, Java, SQL, or XML scripting.</li></ul>
Core Competencies<ul><li>
Analytical Thinking: Can interpret data and troubleshoot system issues effectively.</li><li>
Adaptability: Eager to learn and grow within a dynamic IT environment.</li><li>
Collaboration: Works well with cross-functional teams and communicates technical ideas clearly.</li><li>
Attention to Detail: Ensures accuracy in configurations and data outputs.</li><li>
Initiative: Takes ownership of tasks and proactively identifies opportunities for improvement.</li></ul></div>

Core Systems Analyst

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