recovery coach

Alliance of Coalitions for Healthy Communities

Job SummaryServes as the primary organizational follow-up resource for individuals connected through encounters including the CRU, ensuring continuity of care, tracking progress post-referral, and maintaining sustained connection to services.As a member of the Crisis Response Unit (CRU), bridges emergency services, mental health providers, social service agencies, law enforcement, and community partners to coordinate compassionate, effective responses for individuals experiencing mental health crises, substance use challenges, or urgent needs. Provides real-time support, facilitates referrals, and advocates for appropriate crisis interventions.Key ResponsibilitiesProgram Support &amp; Implementation (40%)<ul><li>Serve as the primary organizational follow-up resource after crisis encounters and overdose incidents, ensuring continuity of care, tracking progress post-referral, and maintaining sustained connection to services</li><li>Maintain accurate and timely updates in participant tracker documenting intake, updates, and issues</li><li>Document client encounters in the Alliance system concurrently and daily to ensure continuity of care</li><li>Maintain regular contact with clients via phone and in-person meetings to support engagement and recovery progress</li><li>Support recovery programs including SMART Recovery and Resolve trainings</li></ul>Collaboration, Coordination &amp; Community Engagement (30%)<ul><li>Work directly with CRU officers during scheduled field times (up to 2 days per week) as identified by the Sergeant and Alliance Supervisor</li><li>Coordinate client care with assigned Co-Responder</li><li>Build and maintain law enforcement partnerships to support CRU operations, bridging communication between local and county agencies</li><li>Represent the Alliance with professionalism and integrity in all interactions with partners, clients, community stakeholders, and public-facing activities</li><li>Represent lived experience at Alliance, Coalition, and community events including health fairs and school functions</li><li>Participate in staff meetings, case reviews, and community collaborations</li><li>Submit timely updates, data, and outcome reports</li></ul>Client Engagement &amp; Support (30%)<ul><li>Connect individuals and families to appropriate services and resources</li><li>Work in designated clinics as required. See Honor Health requirements below.</li><li>Maintain current knowledge of community resources and referral processes</li><li>Build rapport through lived experience and recovery-oriented approach</li><li>Provide on-call support through designated Alliance system</li><li>Demonstrate professionalism and appropriate boundaries in all client interactions</li><li>Promote confidence, independence, and community integration through one-on-one support at all stages of the recovery process</li><li>Provide moral, emotional, informational, and instrumental support, including assistance navigating systems such as DHS and Social Security</li><li>Assist clients in building a recovery support network through support groups</li></ul>Note: This role requires flexibility and responsiveness to client needs, with responsibilities that may shift based on program demands and client crises. All duties contribute to the overall mission of diverting individuals from the criminal justice system, supporting their successful reintegration into the community, and fostering positive recovery pathways toward health, stability, and hope.*The company reserves the right to add or change duties at any time.Job Qualifications<ul><li>Education: Bachelor&rsquo;s degree preferred</li><li>Experience: 5-10 years of related experience</li><li>Peer Recovery Coach Certification (CPRM &amp; CPRC)</li><li>Minimum of four (4) years of continuous recovery from substance use disorder</li><li>Bilingual (English/Spanish) strongly preferred</li><li>Experience in case management or care coordination preferred</li></ul>Working Conditions<ul><li>Typical office environment with occasional travel.</li><li>Must have a valid Michigan Driver's License, current automobile insurance and use of vehicle during working hours.</li><li>May require travel to client homes, clinics, or community settings.</li><li>Role may involve navigating emotionally charged or high-risk situations.</li><li>May require flexibility in working hours to accommodate multiple schedules.</li><li>Ability to lift and transport materials/supplies up to 40 lbs. to health fairs, presentations and/or other public forums.</li><li>Ability to work in a mid-level noise collaborative environment.</li><li>Ability to maintain normal office hours at the Alliance site as well as hours based on program need including some evenings and weekends.</li></ul>Skills<ul><li>Strong Understanding of Substance Use Disorders, Recovery and Mental Health</li><li>Planning, implementation and coordination of substance abuse prevention services</li><li>Community organizing experience</li><li>Case management experience, including documentation, referral tracking, and client follow-up</li><li>Excellent written and verbal communication skills</li><li>Self-motivated and organized</li><li>Ability to manage multiple projects simultaneously</li><li>Computer knowledge, especially Microsoft applications; must have experience with Excel and Google Sheets</li><li>Cultural Competence and experience working with a diverse group of individuals</li><li>Ability to attend meetings and represent the organization/coalition</li><li>Interest and innovation in the &ldquo;big picture&rdquo; of public health and behavioral health issues</li><li>Ability to present self in a courteous, tactful, and professional manner</li><li>Considerate, punctual, and attentive to details</li></ul>All positions adhere to the following performance expectations:<ul><li>Perform job duties and responsibilities in a professional manner at all times and comply with the standards set forth in the Alliance Employee Handbook.</li><li>Support the mission of the Alliance with integrity and act as an ambassador</li><li>Demonstrate knowledge of Recovery Oriented Systems of Care, principles of trauma informed care and principles of cultural competency.</li><li>Maintain excellence in all work efforts, presentation, attitude, and practice in a manner that demonstrates loyalty to the organization, integrity in the process, and honor to all ethical, legal/policy, knowledge-base, resources, and the purpose and intent of the organization.</li><li>Demonstrate knowledge and skills in the effective and efficient use of human, technical, and financial resources of the organization.</li><li>Perform all job duties in accordance with applicable safety, health and accessibility policies and procedures.</li><li>Follow all confidentiality guidelines including HIPAA and maintain client privacy in all documentation and communications.</li><li>Maintain ongoing certifications and compliance training requirements as required by the role and applicable regulations.</li><li>Ability to work in a mid-level noise collaborative environment.</li><li>Ability to maintain normal office hours at the Alliance site as well as hours based on program need including some evenings and weekends.</li></ul>The Alliance of Coalitions for Healthy Communities is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Pay: $55,000.00 - $57,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Mileage reimbursement</li><li>Professional development assistance</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: Hybrid remote in Troy, MI 48098

Peer Recovery Coach & Care Navigator

El Rio Community Health Center

Schedule: Varies
 Salary: $16.50 - $23.96 Depending on Qualifications
 
JOB PURPOSE: A Peer Recovery Support Specialist (PRSS) Ambassador is someone with lived experience of behavioral health and/or substance use recovery who has received specialized training on how to use their experience to help others. A PRSS works with individuals during their recovery journey, sharing skills, coaching, and providing support. A PRSS will have obtained credentialing as a PRSS from an AHCCCS approved training program. Peer support services shall be provided by a PRSS and are aimed at assisting in the creation of skills to promote long-term and sustained recovery. PRSSs providing peer support are not therapists and will need to know when and how to refer peer individuals to a therapist for support and will work as part of an integrated multi-disciplinary team. Assisting with or completing these duties, tasks, or assignments follows well-established procedures requiring some minimal independent judgment within the scope of authority and responsibility for the position.
 
A PRSS works with direct supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution.
 
Essential Job Functions: 
<ul>
<li>Performs and/or completes all assigned duties, tasks, responsibilities, and assignments supporting program operations within established periods; meeting established rates of performance for the quality and quantity of work for the position; demonstrating a level of quality, efficiency, and accuracy in the employee’s job performance that ensures the highest standards of excellence.</li>
<li>Maintains at all times employee and/or patient confidentiality by controlling the environment and information being disclosed only to authorized individuals ensuring compliance with all HIPAA and corporate compliance standards.</li>
<li>Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, and Service Excellence requirements with all patients, visitors, employees, and internal/external clients or representatives.</li>
<li>Performs assigned duties, tasks, or assignments that supports effective peer support to patients, such as:</li>
<li>Offers support and understanding to people enrolled to the program.</li>
<li>Knowledgeable of the Behavioral Health system of care in AZ and the AHCCCS AMPM Peer and Recovery Support Service Provision Requirements.</li>
</ul>
•
 <ul>
<li>Shares personal experiences related to the recovery journey of individuals facing similar life circumstances.</li>
<li>Provides advocacy, emotional support, and help in problem-solving. Peer support services will be offered in office but primarily in the community to meet peer patients where they are at and may be offered after hours and on weekends</li>
<li>Helps to locate support services in the community that can assist in the recovery process.</li>
<li>Helps guide individuals in the development of their own recovery goals.</li>
<li>Encourages communication with the multidisciplinary integrated treatment team.</li>
<li>Works with the multidisciplinary integrated treatment team members in a manner that supports the recovery goals of patients.</li>
<li>Participates in bi-weekly clinical supervision.</li>
<li>Facilitates peer groups and/or classes.</li>
<li>Engages with newly diagnosed patients to offer support and help them navigate the system.</li>
<li>Serves as a treatment team member and participates in team meetings.</li>
<li>Works closely with the Behavioral Health Leadership Team</li>
<li>Demonstrates an exceptional level of customer service; answers and responds to all incoming calls, emails, and inquiries in a timely and effective manner, respond to requests for support providing general information in response to inquiries.</li>
<li>Identifies and reports any safety hazard, or potential hazard, by immediately notifying supervisory staff and communicating the hazard, thereby ensuring that El Rio Health provides safe and high-quality services for all patients and visitors.</li>
<li>Demonstrates an understanding of and proficiency with the application of all Joint Commission Accreditation standards and reporting requirements applicable to a PRSS.</li>
<li>As a team player demonstrates self-initiative by being able to communicate effectively in order to assist patients, co-workers, and others while maintaining and enhancing a respectful and positive attitude in the work environment.</li>
<li>Ability to function as a role model in the use of healthy coping and self-help skills.</li>
<li>Ability to listen and provide emotional support.</li>
<li>Willingness to share personal stories and experiences in an effort to establish the peer relationship and support the recovery process.</li>
<li>Demonstrates effective performance as an advocate for others.</li>
<li>Serves at all times as a positive and effective employee.</li>
<li>Communicates effectively through written, verbal, and interpersonal skills as applied when interacting with patients, family members, co-workers, or agency representatives; successfully conveying and exchanging information in a positive manner.</li>
<li>Participates in a learning environment by being willing to learn from other employees, gaining new skills and knowledge to enhance and improve the quality of service provided to peers and patients.</li>
<li>In support of the Mission and Vision of El Rio Community Health Center, when associated with and/or identifiable as an employee of El Rio Community Health Center employees will at all times represent themselves as a professional role model of El Rio, serving as a positive informational resource for peer members of the community.</li>
<li>In accordance with policies and procedures ensure that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner.</li>
<li>PRSS will be required to complete a minimum of four hours of continuing education and ongoing training relevant to peer support each year.</li>
<li>Must complete El Rio Health and RBHA employee trainings in a timely manner including but not limited to:</li>
<li>Client Rights</li>
<li>Customer Service</li>
<li>Ethical Principles</li>
<li>Covered Services</li>
<li>Cultural Competency</li>
<li>HIPAA and Confidentiality</li>
<li>Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.</li>
<li>Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.</li>
</ul>
Minimum Education and Experience: 
<ul>
<li>A High School Diploma or G.E.D</li>
<li>Two (2) years experience in the provision of delivering peer support services with lived experiences of recovery.</li>
</ul>
If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.
 
Required Licenses, Certifications, and Registrations: 
<ul>
<li>Credentialed as a PRSS from an AHCCCS approved training program.</li>
<li>Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.</li>
</ul>
Preferred Education, Experience, Skills, Abilities: 
<ul>
<li>Bachelor’s degree in a behavioral health related field.</li>
<li>Five (5) years of experience in the provision of delivering peer support services.</li>
<li>Bilingual (English/Spanish) with the ability to speak, read and write in both languages</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.
 El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
 El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date.
 All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045).
 All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.
 El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.

Peer Recovery Support Specialist - Congress - BH Services Case Manager

Sound Behavioral Health

<div>Overview:
<div>
Grow your career here!</div><div>
Sound Behavioral Health is growing, and we are hiring a certified peer counselor in Auburn, WA! Sound is one of King County&rsquo;s most comprehensive providers of quality mental health and addiction treatment services, supporting our area&rsquo;s most vulnerable populations. A central tenet of our work is Reaching Recovery, an evidence-based clinical care model.</div><div></div><div> 
Certified peers work alongside professional team members to provide a living example of hope that recovery is possible for others living with disorders. Peers' personal experiences can be a valuable asset to the clinical team. Their first-person knowledge and their stories of recovery enhance and extend services, as well as infuse clients with hope and self-determination.</div><div></div><div> 
Certified peers provide flexible services that are customized to the needs of the client and that allow the peer to act as a role model of recovery. Certified peer assist professional team members in the delivery of conventional health services and a service model built on principles of mutuality, empowerment, and informality. This person will facilitate family groups multiple times a week to foster a sense of community for our clients.</div><div></div><div> 
Schedule: Full-time. Typically Monday-Thursday 10:00am-6:30pm and Friday 9:00am-5:30pm with flexibility to meet the needs of the families we support.</div><div>
Location: 4238 Auburn Way N Auburn, Washington 98002 United States</div><div></div><div> 
Accepting Applications until April 23.</div>
Responsibilities:
<div>
GENERAL SUMMARY</div><div>
Certified Peer work alongside professional team members to provide a living example of hope that recovery is possible for others living with disorders. Peers' personal experiences can be a valuable asset to the clinical team. Their first-person knowledge and their stories of recovery enhance and extend services, as well as infuse clients with hope and self-determination. Certified Peer provide flexible services that are customized to the needs of the client and that allow the peer to act as a role model of recovery. Certified Peer assist professional team members in the delivery of conventional health services and a service model built on principles of mutuality, empowerment, and informality.</div><div></div><div> 
ESSENTIAL FUNCTIONS AND DUTIES</div><ul><li>
Assists in developing and implementing the recovery plan, including identifying life goals and the steps needed to achieve them.</li><li>
Identifies services and activities that promote recovery and resilience.</li><li>
Supports clients and their families in making their own choices and taking responsibility for their own recovery.</li><li>
Assist clients with navigating the behavioral health and criminal justice systems.</li><li>
Assists clients in building self-advocacy skills and developing coping skills.</li><li>
Assists clients with navigating the mental health and other systems.
</li><li>Assists clients in building and maintaining community living skills and accessing community resources.</li><li>
Assists clients with finding and retaining employment, education, and volunteer work.</li><li>
Assists clients with finding other meaningful activities that promote a sense of purpose, structure, and inclusion in the community.</li><li>
Assists clients to identify strengths, recognize successes, and build hope.</li><li>
Assists in reducing the sense of isolation and helplessness that clients and families often feel.</li><li>
Articulates their own recovery and resilience stories in ways that are relevant to the obstacles faced by clients of mental health services.</li><li>
Utilizes recovery tools and resources in the delivery of services.</li><li>
Facilitates classes and individual plan development.</li></ul><div>
KEY WORK RELATIONSHIPS</div><div>
Establishes and maintains positive, ethical, and professional working relationships with clinical team members, clients, and outside organizations. Relates to a wide variety of people including members of ethnic and sexual minority populations and is respectful of individual and cultural differences.</div>
Qualifications:
<div>
EDUCATION AND EXPERIENCE</div><ul><li><div>
High School Diploma, GED or in active pursuit of diploma or GED preferred but not required.</div></li><li><div>
Previous experience working in community behavioral health or lived experience is preferred.</div></li></ul><div>
KNOWLEDGE, ABILITIES, AND SKILLS</div><ul><li>
Follows direction from supervisor and maintains professional boundaries with both clients and team members.</li><li>
Uses personal experience to build empathy and rapport.</li><li>
Validates and provides information, emotional support and encouragement.</li><li>
Understands dual relationships and role conflicts.</li><li>
Maintains confidentiality.</li><li>
Knows when to seek consultation and supervision within the scope of their training.</li></ul><div>
CERTIFICATES, LICENSES &amp; REGISTRATIONS</div><ul><li><div>
Must be a Certified Peer Counselor, having completed the training, passed the exam and be in possession of the confirmation letter from DSHS/DBHR.</div></li><li><div>
Must be able to obtain a WA State Agency Affiliated Counselor credential within the first 60 days of hire.</div></li><li><div>
Washington State driver's license and insurable driving record required.</div></li><li><div>
Must pass a criminal background check.</div></li></ul><div>
PHYSICAL DEMANDS</div><div>
To successfully perform the essential duties of this Job, an individual must be able to sit at a desk for four or more hours a day, and use office equipment, including phones and computer keyboards, for four or more hours per day. Individuals must be able to engage vendors, team members, clients and others over the phone and in-person by voice. Regular attendance is an essential function of the Job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential Job functions.</div><div></div><div> 
LIMITATIONS AND DISCLAIMER</div><div>
The above Job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the Job. Team members will be required to follow any other Job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an &quot;at-will&quot; basis.</div>
Perks at Sound!:
<div>
All Team Members at Sound working 40 hours per week will be eligible for the following benefits:</div><ul><li>
Medical, Dental &amp; Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team 
member&rsquo;s cost.</li><li>
Life Insurance (2x annual salary + additional $25,000): paid by Sound Long Term Disability Insurance (60% monthly salary): paid by Sound 
Retirement Plan: Sound contributes 3% to team member&rsquo;s plan; team 
member is 100% vested</li><li>
Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan</li><li>
Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year</li><li>
Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)</li><li>
EAP: Employee Assistance Plan</li><li>
Vacation: 18 days per year, increasing with years of service.</li><li>
Holidays: 9 days per year</li><li>
Sick Leave: 12 days per year</li><li>
Bereavement Leave: for death in the family</li><li>
Parking: Free at all Sound sites</li><li>
Training: Free in-house professional training and $400 annually + 3 paid days approved off-site training</li><li>
Service Award: at 5, 10, 15, 20, 25, 30, 35 &amp; 40 years of service</li></ul><div>
Compensation: $25.52 - $26.83 per hour.</div></div><div></div>

Certified Peer Counselor - Child and Family Services

Bridging Care LLC

Job descriptionHelp vulnerable Medicaid members access healthcare and life-changing services.Three Ways to Qualify &mdash; One Role That MattersWashington State's Health Homes program defines three distinct qualification pathways for Care Coordinators. You do not need a clinical nursing license. What you need is the right combination of education, experience, and commitment. Bridging Care actively recruits across all three pathways.PATH 1: Degree + Experience Track■ Bachelor's or Master's degree in Social Work, Psychology, Human Services, Behavioral Sciences, or a related field PLUS 2+ years of direct service experience■ Associate's degree in a related field PLUS 4+ years of direct community or social service experience■ Community Health Workers (CHWs) with qualifying education and experience are explicitly welcome■ No clinical nursing license required &mdash; this is a coordination and relationship role, not a clinical procedures role■ Examples of qualifying degrees: BSW, MSW, BA/BS Psychology, BA/BS Human Services, BA/BS Behavioral Sciences, and closely related fieldsPATH 2: Experience Waiver Track■ 2+ years of direct experience in ANY of the following qualifying categories:■ Community health outreach or care navigation■ Housing or social services casework■ Peer support or recovery coaching■ Medicaid or Medicare patient engagement■ Bilingual community health advocacy■ Home care or direct support work with high-needs populationsPATH 3: Certified Medical Assistant (CMA/RMA) Track■ Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) with an Associate's degree■ This is a career move, not a step sideways &mdash; Care Coordinators earn more, work with greater autonomy, and build deeper relationships than a clinic MA role allows■ CMAs with field experience are especially strong candidates: FQHC, home health, mobile clinic, managed care, or community health settings translate directly■ Clinical setting MAs are also welcome &mdash; your patient care foundation combined with your documentation skills is exactly what this role requires■ Health Home CCs do not administer medications or perform clinical procedures &mdash; they build care plans, coordinate across providers, and show up for members who have nowhere else to turn■ If you have been working in a clinic and want a role that pays more, offers more flexibility, and puts you directly in the community &mdash; this is a career move worth exploringWhat the Work Actually Looks LikeThis is a field-based, relationship-driven coordination role. A typical week includes:<ul><li>In-home and community field visits &mdash; you go where your members are, in their homes and at their clinics, building the kind of relationship no clinic appointment allows</li><li>Health Action Plan development &mdash; with each member, you build a personalized plan addressing chronic conditions, goals, and the real-world barriers between them and better health</li><li>Cross-provider coordination &mdash; you are the connective tissue between the member's doctors, behavioral health providers, housing supports, and social services</li><li>Telehealth visits and phone outreach &mdash; Tier 2 and Tier 3 visit types in addition to in-person field work</li><li>Accurate, timely documentation in OneHAP and Lead Organization systems &mdash; we train you completely on every system before you see your first member</li></ul>Backgrounds We Specifically Want to Hear From<ul><li>Community Health Workers (CHWs) &mdash; especially those with WA DOH Core Competency certification. You qualify directly. We just need to build the documentation.</li><li>Certified Medical Assistants and Registered Medical Assistants with an Associate's degree &mdash; your clinical foundation is exactly what Health Home care coordination needs, especially with field, FQHC, or community health experience.</li><li>Certified Peer Support Specialists (CPSS) &mdash; lived experience with behavioral health and substance use is exactly what our member population needs. Your credibility in the community is a genuine asset.</li><li>Housing navigators and case aide workers &mdash; if you have been doing home visits, case files, and resource navigation in any social services setting for 3+ years, your experience translates directly.</li><li>Bilingual and bicultural community advocates &mdash; Spanish, Somali, Vietnamese, Amharic, and other language communities are heavily represented in our member population. Bilingual CCs are exceptionally high-value and in short supply.</li><li>Recovery coaches and substance use outreach workers &mdash; your lived experience and community trust are not entry-level. They are an asset we cannot train.</li><li>Social work, psychology, and human services graduates with 2+ years of direct service &mdash; this role was built for your skill set.</li><li>Anyone who has been told a healthcare coordination career is not accessible to them &mdash; it may be, and we want to find out together.</li></ul>Requirements<ul><li>Washington State residency &mdash; this is a field role with in-home visits in your assigned county</li><li>Valid Washington State driver's license and personal vehicle with auto insurance</li><li>One of the three qualification pathways described above</li><li>Comfort with technology and multiple platforms &mdash; you will use EMR and documentation systems daily</li><li>Commitment to meeting clearly defined daily and weekly documentation and billing benchmarks</li><li>Home internet &mdash; you will need home internet for days you are documenting remotely</li></ul>Benefits<ul><li>Medical, dental, and vision insurance (100% company covered for employees)</li><li>Life AD&amp;D &mdash; company-paid $15,000 employee policy</li><li>11 paid holidays, 2 weeks paid vacation, 6.5 sick days, and 2 personal days</li><li>Employee referral awards</li><li>Employee discounts (movie tickets, concerts, travel, and more)</li><li>Clear performance metrics and goals from Day 1 &mdash; you always know what success looks like</li><li>Mentorship and daily supervisor support through your first 30 days</li></ul>Company Description About Us Bridging Care LLC was created as a joint venture between two 501(c)3 nonprofit organizations with a shared mission: advancing health equity through whole-person care. We are a Care Coordination Organization (CCO) that works in partnership with Department of Social &amp; Health Services (DSHS) to support members in the Washington Health Home Program.If you enjoy working hard and being part of a team that truly supports one another, you will thrive here.Job Type: Full-timePay: From $27.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Opportunities for advancement</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: On the road

Care Coordinator/Social Worker

Job descriptionHelp vulnerable Medicaid members access healthcare and life-changing services.Three Ways to Qualify &mdash; One Role That MattersWashington State's Health Homes program defines three distinct qualification pathways for Care Coordinators. You do not need a clinical nursing license. What you need is the right combination of education, experience, and commitment. Bridging Care actively recruits across all three pathways.PATH 1: Degree + Experience Track■ Bachelor's or Master's degree in Social Work, Psychology, Human Services, Behavioral Sciences, or a related field■ Associate's degree in a related field PLUS 2+ years of direct community or social service experience■ Community Health Workers (CHWs) with qualifying education and experience are explicitly welcome■ No clinical nursing license required &mdash; this is a coordination and relationship role, not a clinical procedures role■ Examples of qualifying degrees: BSW, MSW, BA/BS Psychology, BA/BS Human Services, BA/BS Behavioral Sciences, and closely related fieldsPATH 2: Experience Waiver Track■ 2+ years of direct experience in ANY of the following qualifying categories:■ Community health outreach or care navigation■ Housing or social services casework■ Peer support or recovery coaching■ Medicaid or Medicare patient engagement■ Bilingual community health advocacy■ Home care or direct support work with high-needs populationsPATH 3: Certified Medical Assistant (CMA/RMA) Track■ Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) with an Associate's degree■ This is a career move, not a step sideways &mdash; Care Coordinators earn more, work with greater autonomy, and build deeper relationships than a clinic MA role allows■ CMAs with field experience are especially strong candidates: FQHC, home health, mobile clinic, managed care, or community health settings translate directly■ Clinical setting MAs are also welcome &mdash; your patient care foundation combined with your documentation skills is exactly what this role requires■ Health Home CCs do not administer medications or perform clinical procedures &mdash; they build care plans, coordinate across providers, and show up for members who have nowhere else to turn■ If you have been working in a clinic and want a role that pays more, offers more flexibility, and puts you directly in the community &mdash; this is a career move worth exploringWhat the Work Actually Looks LikeThis is a field-based, relationship-driven coordination role. A typical week includes:<ul><li>In-home and community field visits &mdash; you go where your members are, in their homes and at their clinics, building the kind of relationship no clinic appointment allows</li><li>Health Action Plan development &mdash; with each member, you build a personalized plan addressing chronic conditions, goals, and the real-world barriers between them and better health</li><li>Cross-provider coordination &mdash; you are the connective tissue between the member's doctors, behavioral health providers, housing supports, and social services</li><li>Telehealth visits and phone outreach &mdash; Tier 2 and Tier 3 visit types in addition to in-person field work</li><li>Accurate, timely documentation in OneHAP and Lead Organization systems &mdash; we train you completely on every system before you see your first member</li></ul>Backgrounds We Specifically Want to Hear From<ul><li>Community Health Workers (CHWs) &mdash; especially those with WA DOH Core Competency certification. You qualify directly. We just need to build the documentation.</li><li>Certified Medical Assistants and Registered Medical Assistants with an Associate's degree &mdash; your clinical foundation is exactly what Health Home care coordination needs, especially with field, FQHC, or community health experience.</li><li>Certified Peer Support Specialists (CPSS) &mdash; lived experience with behavioral health and substance use is exactly what our member population needs. Your credibility in the community is a genuine asset.</li><li>Housing navigators and case aide workers &mdash; if you have been doing home visits, case files, and resource navigation in any social services setting for 3+ years, your experience translates directly.</li><li>Bilingual and bicultural community advocates &mdash; Spanish, Somali, Vietnamese, Amharic, and other language communities are heavily represented in our member population. Bilingual CCs are exceptionally high-value and in short supply.</li><li>Recovery coaches and substance use outreach workers &mdash; your lived experience and community trust are not entry-level. They are an asset we cannot train.</li><li>Social work, psychology, and human services graduates with 2+ years of direct service &mdash; this role was built for your skill set.</li><li>Anyone who has been told a healthcare coordination career is not accessible to them &mdash; it may be, and we want to find out together.</li></ul>Requirements<ul><li>Washington State residency &mdash; this is a field role with in-home visits in your assigned county</li><li>Valid Washington State driver's license and personal vehicle with auto insurance</li><li>One of the three qualification pathways described above</li><li>Comfort with technology and multiple platforms &mdash; you will use EMR and documentation systems daily</li><li>Commitment to meeting clearly defined daily and weekly documentation and billing benchmarks</li><li>Home internet &mdash; you will need home internet for days you are documenting remotely</li></ul>Benefits<ul><li>Medical, dental, and vision insurance (100% company covered for employees)</li><li>Life AD&amp;D &mdash; company-paid $15,000 employee policy</li><li>11 paid holidays, 2 weeks paid vacation, 6.5 sick days, and 2 personal days</li><li>Employee referral awards</li><li>Employee discounts (movie tickets, concerts, travel, and more)</li><li>Clear performance metrics and goals from Day 1 &mdash; you always know what success looks like</li><li>Mentorship and daily supervisor support through your first 30 days</li></ul>Company Description About Us Bridging Care LLC was created as a joint venture between two 501(c)3 nonprofit organizations with a shared mission: advancing health equity through whole-person care. We are a Care Coordination Organization (CCO) that works in partnership with Department of Social &amp; Health Services (DSHS) to support members in the Washington Health Home Program.If you enjoy working hard and being part of a team that truly supports one another, you will thrive here.Job Type: Full-timePay: From $27.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Opportunities for advancement</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Which county are you located in?</li><li>Do you have a valid Washington State driver's license and a personal vehicle with auto insurance?</li><li>Do you meet at least one of the following qualification pathways: (a) a bachelor's or master's degree in Social Work, Psychology, Human Services, Behavioral Sciences, or a related field; (b) an associate's degree in a related field plus two or more years of direct community or social service experience; or (c) a Certified or Registered Medical Assistant credential plus an associate's degree?</li><li>Do you have home internet access for remote documentation work?</li></ul>Work Location: On the road

Lloyds Technology Centre

<div>End Date
Friday 29 May 2026
We Support Flexible Working &ndash; Click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
The Lead Infrastructure Specialist will lead a team of Infrastructure Specialists within a lab or platform, managing one or more Technical Infrastructure Products. Accountable for the associated Infrastructure strategy/ security strategy and technical product roadmaps across the Lab/Platform. Includes measuring and reporting effectiveness of process improvements to senior stakeholders
Job Description
<ul><li>Exp : 15+ years</li><li>
Location : hyderabad.</li></ul>
Day‑to‑Day, You&rsquo;ll:
Hands‑on Engineering &amp; Platform Delivery<ul><li>
Be hands‑on, building and maintaining hybrid products and services in your specialist area across the Private Cloud Platform.</li><li>
Lead technical conversations with stakeholders of varying levels of technical background, including Senior Management and other SMEs.</li><li>
Drive best‑in‑class approaches to automation, security, standardisation, and operational stability.</li><li>
Act as a strong collaborator across internal teams, external partners, and 3rd parties to deliver outcomes effectively.</li><li>
Provide education and mentorship on infrastructure engineering topics to support teams and drive capability uplift.</li><li>
Be an SME in a key infrastructure domain while continuing to expand your knowledge across the wider hybrid platform.</li></ul><div></div>
Backup and Recovery (BUR) &ndash; Ownership &amp; Accountability (Embedded)
As Team Manager, you will provide end‑to‑end ownership of Backup and Recovery (BUR), ensuring the platform consistently meets resilience, recoverability, and control expectations.<ul><li>
Own and lead the Backup and Recovery (BUR) capability for the Private Cloud Platform, ensuring enterprise‑grade data protection, recoverability, and resilience across business‑critical services.</li><li>
Define, implement, and continuously improve backup, restore, and recovery strategies aligned to availability, resilience, and disaster recovery objectives.</li><li>
Provide end‑to‑end accountability for BUR outcomes including backup architecture, operational execution, tooling integration, monitoring, reporting, and continuous optimisation.</li><li>
Establish and govern restore validation and recovery testing as a routine discipline (not an exception), ensuring recoverability is proven and measurable.</li><li>
Drive alignment to defined RTO/RPO objectives, ensuring recovery readiness is understood, tested, and evidenced.</li><li>
Lead and embed BUR standards, patterns, and controls across workloads and platforms&mdash;ensuring consistency, auditability, and sustainability.</li><li>
Partner with Architecture, Security, Risk, and Operations to ensure BUR controls meet regulatory, compliance, and audit expectations.</li><li>
Act as the escalation point for Level 3/4 BUR-related incidents, driving root-cause analysis, corrective actions, and long-term preventative improvements.</li><li>
Champion automation and standardisation to deliver reliable, scalable, cost-effective BUR services while improving platform resilience.</li></ul><div></div>
People Leadership &amp; Team Management<ul><li>
Provide line management and day‑to‑day leadership for a team of infrastructure engineers, ensuring clarity of purpose and strong delivery outcomes.</li><li>
Set clear goals, priorities, and expectations aligned to platform strategy, and manage delivery commitments effectively.</li><li>
Coach, mentor, and develop colleagues through regular feedback, structured development plans, and hands‑on technical guidance.</li><li>
Build a high-performing culture grounded in collaboration, inclusion, accountability, and continuous improvement.</li><li>
Manage team health and sustainability by balancing capacity, demand, wellbeing, and technical debt.</li></ul></div>

Lead Infrastructure Specialist

Slick Rock Tanning & Spa

<div>Slick Rock is a fast-growing sun, spray, and spa company with locations across Spokane, North Idaho, and Boise. We deliver exceptional client experiences through modern wellness services, consistent standards, and a culture built on accountability and growth.
Our core values: transparent, inspirational, aligned, accountable, results-oriented, and disciplined. 
Location: In-office (Post Falls, ID) 
Hours: Monday&ndash;Friday, 7:30am&ndash;4:30pm 
Team: 4 remote agents (Philippines) 
Compensation:<ul><li>
$21&ndash;$25/hr base</li><li>
10% incentive opportunity (quarterly)</li><li>
Uncapped commission for past-due collections + client reactivations</li><li>
Total earning potential: $50,000&ndash;$65,000+ annually</li></ul><h1 class="jobSectionHeader">
About the Role</h1>
We&rsquo;re looking for a high-energy Client Support Manager to lead our remote Support Specialists and elevate the experience of every client who contacts Slick Rock. This role requires strong call center leadership, remote team management, sales conversion skills, and the ability to motivate and coach teams in both the U.S. and the Philippines.
Your mission: Deliver exceptional service, drive revenue through outbound calling and re-engagement campaigns, hold the remote team accountable, and ensure every client interaction reflects Slick Rock&rsquo;s standards.<h1 class="jobSectionHeader">
What You&rsquo;ll Do</h1><ul><li>
Lead, coach, and develop a team of remote Support Specialists</li><li>
Review calls, emails, and chats for quality and accuracy</li><li>
Analyze KPIs (conversion, CSAT, handle time, retention) and improve performance</li><li>
Drive outbound sales + reactivation campaigns to re-engage inactive clients</li><li>
Handle escalated client concerns with confidence and strong de-escalation</li><li>
Strengthen communication between the support team and spa locations</li><li>
Manage scheduling and coverage across all business hours</li><li>
Improve scripts, SOPs, and training materials</li><li>
Ensure CRM/POS accuracy and data integrity</li></ul><h1 class="jobSectionHeader">
What You Bring</h1><ul><li>
2+ years call center or client support management (REQUIRED)</li><li>
1+ year managing remote teams, including PH-based teams (REQUIRED)</li><li>
Strong sales experience (phone-based preferred)</li><li>
Excellent de-escalation, retention, and client recovery skills</li><li>
Experience reviewing agent performance + coaching to KPI results</li><li>
Tech-comfortable (CRM, POS, Google Workspace, communication tools)</li><li>
High integrity, strong follow-through, and excellent communication</li></ul><h1 class="jobSectionHeader">
Benefits &amp; Perks</h1><ul><li>
Performance bonuses + uncapped commissions</li><li>
PTO + health insurance</li><li>
401(k) with 3.5% company match</li><li>
Free membership + employee discounts</li><li>
Leadership development + training opportunities</li></ul></div>

Client Support Manager

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