recovery manager

Amana Cooperative Insurance

<div>
 
 
 Job Description:
 
 
 
 
 
 
 The Business Continuity Manager is responsible for developing, implementing, and maintaining the organization's Business Continuity Management (BCM) and Disaster Recovery (DR). This role ensures that the company is prepared to respond effectively to crises and disruptions while maintaining compliance with relevant regulatory and industry standards.
 
 
 The Business Continuity Manager will lead business continuity planning efforts across departments, conduct risk assessments and business impact analyses, coordinate recovery strategies, and facilitate training and testing exercises. This position also involves engaging with senior leadership and external stakeholders to promote a culture of preparedness and resilience.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 
 
 Business Continuity &amp; Disaster Recovery Management:
 
 
 <ol>
 <li>
 Develop, implement, and maintain the organization's Business Continuity Management (BCM) and Disaster Recovery (DR) in alignment with Insurance Authority and business objectives.
 </li>
 <li>
 Identify potential business risks, assess vulnerabilities, and design mitigation and contingency plans accordingly.
 </li>
 <li>
 Conduct and regularly update Business Impact Analyses (BIAs) to identify critical business functions, recovery priorities, and required resources.
 </li>
 <li>
 Collaborate with IT and other departments to ensure alignment of DR plans with technology recovery strategies, including regular testing and validation of recovery systems.
 </li>
 </ol>
 
 
 
 
 
 Planning, Testing &amp; Training:
 
 
 
 5. Design and conduct regular business continuity drills, tabletop exercises, and scenario-based tests to evaluate readiness and improve response protocols.
 
 
 6. Develop and deliver training and awareness programs for employees to promote organizational preparedness and understanding of BCM and DR procedures.
 
 
 7. Monitor the effectiveness of BCM and DR and recommend improvements based on test results and lessons learned.
 
 
 
 
 
 
 Stakeholder Collaboration &amp; Governance:
 
 
 
 8. Work closely with department heads and process owners to integrate BCM into everyday operations and strategic planning.
 
 
 9. Serve as the primary liaison with external partners, auditors, and regulatory agencies regarding BCM and DR compliance and initiatives.
 
 
 10. Ensure policies, procedures, and documentation are kept up to date and aligned with evolving organizational needs and regulatory requirements.
 
 
 
 
 
 
 Leadership &amp; Team Management:
 
 
 
 11. Lead, mentor, and manage a team responsible for business continuity initiatives.
 
 
 12. Set clear objectives, provide performance feedback, and identify training and development opportunities for team members.
 
 
 13. Facilitate effective top-down and bottom-up communication between the BCM team and senior leadership.
 
 
 
 
 
 
 Strategic Support:
 
 
 
 14. Support the Chief Risk and Information Security in aligning all business continuity and disaster recovery planning with the organization's broader risk management and operational goals.
 
 
 15. Provide regular reports and updates to senior leadership on program status, risks, gaps, and improvement plans.
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Risk Management, Information Technology, or a related field.
 </li>
 <li>
 
 Professional certification in Information Technology is required
 
 (e.g., CompTIA, Microsoft, Cisco, or equivalent).
 </li>
 <li>
 Professional certification such as CBCP (Certified Business Continuity Professional), ISO 22301 Lead Implementer, or equivalent is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 5 years of relevant experience in business continuity, disaster recovery, or risk management.
 </li>
 <li>
 At least 3 years in a managerial or leadership role.
 </li>
 <li>
 Experience working in regulated industries (e.g., financial services, healthcare, or insurance) is highly desirable.
 </li>
 <li>
 IFCE (required)
 </li>
 <li>
 CBCP, ISO 22301, PMP (preferred)
 </li>
 </ul>
 
 
 
 
 
 Technical/Behavioral Skills :
 
 
 <ul>
 <li>
 Strong knowledge of BCM and DR frameworks (e.g., ISO 22301, NFPA 1600, NIST SP 800-34).
 </li>
 <li>
 Strong understanding of IT systems, network architecture, data backups, and cloud resilience strategies.
 </li>
 <li>
 Excellent analytical, problem-solving, and decision-making skills.
 </li>
 <li>
 Strong project management abilities with attention to detail and the ability to manage multiple priorities.
 </li>
 <li>
 Effective communication and interpersonal skills with a proven ability to influence senior stakeholders.
 </li>
 <li>
 Proficient in writing BCM documentation, reports, and procedural manuals.
 </li>
 <li>
 Ability to work independently, under pressure, and in a fast-paced environment.
 </li>
 <li>
 Strong command of English (written and verbal).
 </li>
 <li>
 High level of energy, self-motivation, and a proactive attitude.
 </li>
 </ul>
 
 
</div>

Business Continuity Manager

Pinnacle Business Solutions

Job Summary:The Manager &ndash; Collection &amp; Recovery will be responsible for managing receivables, ensuring timely collection of payments from customers, handling recovery of overdue accounts, and maintaining strong client relationships. The role demands excellent English communication skills&mdash;both written and verbal&mdash;to interact effectively with clients, management, and external stakeholders.Key Responsibilities:<ul><li>Monitor and manage the collection of outstanding dues from customers and clients.</li><li>Develop and implement effective collection and recovery strategies to reduce overdue accounts.</li><li>Communicate professionally with clients to ensure timely payments and resolve billing or payment disputes.</li><li>Coordinate with the Sales, CRM, and Legal teams to address default cases and manage recovery actions.</li><li>Prepare and present periodic collection reports and aging analysis to management.</li><li>Handle customer queries related to payment schedules, receipts, and outstanding balances.</li><li>Negotiate payment plans or settlements where necessary while maintaining a positive client relationship.</li><li>Ensure compliance with company policies, contractual terms, and legal requirements in all collection activities.</li><li>Support automation and process improvement initiatives for billing and collection systems.</li><li>Mentor and guide collection executives or officers to achieve department goals.</li></ul>Key Requirements:<ul><li>Education: Graduate / Postgraduate in Commerce, Finance, Business Administration, or related field.</li><li>Experience: 10&ndash;15 years of experience in collection and recovery (preferably in real estate, housing finance, or property management).</li><li>Skills:</li><li>Excellent English communication (spoken and written).</li><li>Strong negotiation, persuasion, and interpersonal skills.</li><li>Good understanding of financial documentation, billing systems, and recovery procedures.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint) and CRM or ERP systems.</li><li>Ability to work under pressure and meet deadlines.</li><li>Personal Attributes:</li><li>Professional demeanor and customer-centric approach.</li><li>Integrity, patience, and persistence.</li><li>Strong analytical and problem-solving skills.</li></ul>Compensation:Commensurate with experience and qualifications.Job Type: Full-timePay: Rs300,000.00 - Rs350,000.00 per monthWork Location: In person

Manager Collections/Recovery

Tweety Four 7

Position: Branch ManagerExperience: 2&ndash;3 Years in Microfinance or Financial Services Education: Bachelor&rsquo;s degree (Master&rsquo;s preferred) Location: Onsite - Jahurabad, District KhushabJob Purpose: We&rsquo;re seeking a proactive and result-oriented Branch Manager to lead branch operations with integrity, efficiency, and compliance. The ideal candidate will drive performance targets, ensure strong recovery management, and foster a customer-centric, motivated team culture at Care Financial Services (CFS).Key Responsibilities:<ul><li>Lead and develop a high-performing branch team.</li><li>Ensure compliance with SECP and NBFC regulations.</li><li>Oversee loan disbursement, recovery, and risk mitigation activities.</li><li>Coordinate with legal teams for litigation and recovery cases.</li><li>Implement company policies and ensure procedural accuracy.</li><li>Monitor branch targets, performance, and customer satisfaction.</li><li>Promote discipline, teamwork, and continuous improvement.</li><li>Leverage digital tools for reporting, communication, and efficiency.</li></ul>Required Skills:<ul><li>2&ndash;3 years of experience in microfinance or financial services (BDO, CRO, or BM roles).</li><li>Strong leadership, analytical, and problem-solving skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in MS Office and digital reporting tools.</li><li>Good understanding of microfinance operations and SECP regulations.</li></ul>Compensation &amp; Benefits:<ul><li>Monthly POL Allowance (25 Liters)</li><li>Incentives &amp; Bi-Annual Bonuses</li><li>Provident Fund, Gratuity &amp; Annual Increments</li><li>Career Growth &amp; Professional Development Opportunities</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Khushab: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Application Question(s):<ul><li>What are your salary expectations? </li><li>What is your notice period?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Manager Recovery &amp; Litigation: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Khushab (Preferred)</li></ul>Work Location: In person

Manager – Recovery & Litigation

Client of James Douglas Middle East

strong&gt;Strategic Leadership/strong&gt; 
<ul>
 <li>Define and execute the overall collections and recovery strategy for consumer and SME loan portfolios.</li>
 <li>Develop policies, frameworks, and playbooks in line with CBUAE regulations, AECB reporting, and internal risk appetite.</li>
 <li>Lead initiatives to digitize and automate collections using AI, ML, and advanced analytics.</li>
 <li>Build predictive models and segmentation strategies to improve delinquency management and recovery rates.</li>
</ul>
 strong&gt;Team Building &amp; Leadership/strong&gt; 
<ul>
 <li>Establish, scale, and mentor a high-performing collections team covering early collections, late-stage collections, and recovery.</li>
 <li>Foster a culture of compliance, innovation, and accountability.</li>
 <li>Design career paths, KPIs, and incentive structures for the collections workforce.</li>
</ul>
 strong&gt;Operational Excellence/strong&gt; 
<ul>
 <li>Oversee daily operations of collections, ensuring effective outreach via multi-channel platforms (SMS, in-app, call center, chatbots, WhatsApp, Teams).</li>
 <li>Implement AI-powered self-service solutions and automated repayment reminders.</li>
 <li>Ensure robust portfolio monitoring, MIS reporting, and dashboard-driven performance tracking.</li>
 <li>Maintain adherence to CBUAE Consumer Protection Standards and data privacy requirements.</li>
</ul>
 strong&gt;Vendor &amp; Cost Management/strong&gt; 
<ul>
 <li>Identify, onboard, and manage outsourced collections agencies and legal partners.</li>
 <li>Negotiate SLAs, monitor performance, and ensure cost-effective recovery strategies.</li>
 <li>Develop strong internal controls to manage collection costs vs. recovery ratios.</li>
</ul>
 strong&gt;Innovation &amp; AI Adoption/strong&gt; 
<ul>
 <li>Deploy cutting-edge AI tools (e.g., intelligent dialers, NLP-based chatbots, predictive risk models, speech analytics) to enhance productivity.</li>
 <li>Pilot and integrate emerging fintech solutions into the collections process.</li>
 <li>Champion continuous improvement through data-driven decision-making.</li>
</ul>

Head of Collections

HDB Financial Services Ltd.

<div>
 
 Job Role
 
 
 
 Responsible for Bkt Collection, w-off recovery, sale of asset and recovery on Loss on Sale in Commercial Vehicle portfolio.
 
 
 Managing a Team of Collection Managers.
 
 
 Ensuring adequate manpower for portfolio coverage meeting CAPE norms.
 
 
 Ensuring Mobile App usage is 100% and quality feedback/trails are updated.
 
 
 Specific focus on Non starters and revenue collection.
 
 
 Co-ordination with the sales credit underwriting team for portfolio quality management.
 
 
 Identifying deployment of assets and meeting with delinquent customers.
 
 
 Initiating legal actions for critical cases.
 
 
 Ensuring repossession of asset is done in compliance with standard operating process.
 
 
 Devising strategies to control and minimize the fraud losses.
 
 
 Identifying probable risks by conducting audits of existing revenue streams and implementing corrective measures to mitigate the same.
 
 
 No delay in deposition of money.
 
 
 
 Key Responsibilities
 
 
 
 Responsible for collection efficiency on timely manner.
 
 
 Responsible for Effective Cost Management.
 
 
 Understanding Managing Healthy Portfolio.
</div>

Area Collections Manager - CV

<div>
 
 Job Role
 
 
 
 Responsible for Bkt Collection, recovery on Loss on Sale in Commercial Vehicle portfolio.
 
 
 Managing a Team of Collection Associate.
 
 
 Ensuring adequate manpower for portfolio coverage meeting CAPE norms.
 
 
 Ensuring Mobile App usage is 100% and quality feedback / trails are updated.
 
 
 Specific focus on Non starters and revenue collection.
 
 
 Identifying deployment of assets and meeting with delinquent customers.
 
 
 Initiating legal actions for critical cases.
 
 
 Ensuring repossession of asset is done in compliance with standard operating process.
 
 
 No delay in deposition of money.
 
 
 
 Key Reponsibilities
 
 
 
 Responsible for collection efficiency on timely manner, thus delivering targeted performance.
 
 
 Responsible for Effective Cost Management.
 
 
 Understanding Managing Healthy Portfolio.
</div>

Collection Manager - CV

Awami Financial (Private) Limited

We are looking for an experienced Team Lead &ndash; Collection to manage and drive our recovery team. The Team Lead will be responsible for meeting recovery targets, coaching agents, ensuring compliance, and improving recovery strategies.Key Responsibilities:&middot; Supervise and lead the recovery team to achieve collection and recovery targets.&middot; Monitor team performance, provide coaching, and ensure adherence to company policies.&middot; Handle escalated recovery cases and negotiate with customers to ensure timely repayments.&middot; Prepare and share daily/weekly reports on recovery performance with management.&middot; Ensure compliance with legal and regulatory guidelines in all recovery activities.&middot; Motivate and train team members to improve productivity and customer handling skills.Requirements:&middot; Bachelor&rsquo;s degree.&middot; Minimun 1 year of experience in collections or recovery.&middot; Strong communication, negotiation, and leadership skills.&middot; Proficiency in MS Excel and reporting tools.Job Type: Full-timeWork Location: In person

Team Lead- Collection

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