recovery manager

HR Ways

Opening: Head Of Collection &amp; Recovery - Onsite (Real Estate/banking/Insurance - Karachi)&#65279;Company Overview: &#65279;Hiring one of our top consulting firm for Real Estate in Karachi.Job Summary: &#65279;&#65279;The Head of Collections is responsible for planning, managing, and executing all collection activities for the companys development projects. This includes overseeing receivables from clients, implementing collection strategies, ensuring timely recovery of payments, and maintaining a healthy cash flow. The role requires strong leadership, financial acumen, and customer relationship management skills to ensure smooth and efficient collection operations across all projects.Key Responsibilities: &#65279;Strategic &amp; Operational Management:<ul><li>Develop and implement the companys collection strategy in line with financial goals and project timelines.</li><li>Lead the collections team in achieving monthly, quarterly, and annual recovery targets.</li><li>Collaborate with the finance, sales, and legal departments to ensure proper coordination and payment follow-ups.</li><li>Monitor outstanding accounts and prioritize high-value recoveries.</li></ul>Customer Relationship &amp; Communication<ul><li>Maintain professional relationships with clients to ensure timely payment collection.</li><li>Handle escalated customer cases related to payment disputes, project delays, or contractual clarifications.</li><li>Communicate payment plans, schedules, and dues clearly and effectively to clients.</li></ul>Data &amp; Reporting<ul><li>Monitor and analyze collection performance through reports and dashboards.</li><li>Provide regular updates to senior management on recovery trends, risks, and key accounts.</li><li>Develop and maintain a database of all receivables, client payment history, and outstanding balances.</li></ul>Team Leadership<ul><li>Manage and mentor the collection officers, coordinators, and recovery agents.</li><li>Conduct regular performance reviews and training sessions to improve collection efficiency.</li><li>Set departmental KPIs and track team performance.</li></ul>Policy, Compliance &amp; Legal Coordination<ul><li>Ensure adherence to company policies and regulatory compliance in all collection processes.</li><li>Coordinate with the legal team for defaulter cases, payment disputes, and recovery through legal channels.</li><li>Recommend policy updates to strengthen the collection framework.</li></ul>Process Improvement<ul><li>Identify process gaps and propose automation or system improvements for better collection tracking.</li><li>Introduce customer-friendly payment solutions and digital payment systems</li></ul>Requirements: &#65279;<ul><li>5-7 years of relevant experience in collections, receivables management, or credit control, preferably within the real estate or development sector</li><li>Bachelors degree in Finance, Business Administration, Accounting, or related field (Masters preferred)</li></ul>&#65279;Other Details: &#65279;&#65279;Experience: 5 -7 years experience in Real Estate Industry. &#65279;&#65279;&#65279;Location: Karachi &#65279;&#65279;&#65279;Salary: Market Competitive &#65279;&#65279;Benefits: Medical - PF - Gratuity - Yearly Bonus - Leaves etc. &#65279;&#65279;Timings: &#65279;10 am to 8pm - Mon to Saturday.About HR Ways: &#65279;HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto stay updated orvisit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

Recovery Manager

Pinnacle Business Solutions

Job Summary:The Manager &ndash; Collection &amp; Recovery will be responsible for managing receivables, ensuring timely collection of payments from customers, handling recovery of overdue accounts, and maintaining strong client relationships. The role demands excellent English communication skills&mdash;both written and verbal&mdash;to interact effectively with clients, management, and external stakeholders.Key Responsibilities:<ul><li>Monitor and manage the collection of outstanding dues from customers and clients.</li><li>Develop and implement effective collection and recovery strategies to reduce overdue accounts.</li><li>Communicate professionally with clients to ensure timely payments and resolve billing or payment disputes.</li><li>Coordinate with the Sales, CRM, and Legal teams to address default cases and manage recovery actions.</li><li>Prepare and present periodic collection reports and aging analysis to management.</li><li>Handle customer queries related to payment schedules, receipts, and outstanding balances.</li><li>Negotiate payment plans or settlements where necessary while maintaining a positive client relationship.</li><li>Ensure compliance with company policies, contractual terms, and legal requirements in all collection activities.</li><li>Support automation and process improvement initiatives for billing and collection systems.</li><li>Mentor and guide collection executives or officers to achieve department goals.</li></ul>Key Requirements:<ul><li>Education: Graduate / Postgraduate in Commerce, Finance, Business Administration, or related field.</li><li>Experience: 10&ndash;15 years of experience in collection and recovery (preferably in real estate, housing finance, or property management).</li><li>Skills:</li><li>Excellent English communication (spoken and written).</li><li>Strong negotiation, persuasion, and interpersonal skills.</li><li>Good understanding of financial documentation, billing systems, and recovery procedures.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint) and CRM or ERP systems.</li><li>Ability to work under pressure and meet deadlines.</li><li>Personal Attributes:</li><li>Professional demeanor and customer-centric approach.</li><li>Integrity, patience, and persistence.</li><li>Strong analytical and problem-solving skills.</li></ul>Compensation:Commensurate with experience and qualifications.Job Type: Full-timePay: Rs300,000.00 - Rs350,000.00 per monthWork Location: In person

Manager Collections/Recovery

Force009 Security & Facilitators Network LLP

RS9 Group invites experienced recovery-operations managers to lead its national legal &amp; recovery business (SARFAESI / NPA / DRT)Job Title: General ManagerProfile: Legal &amp; Recovery AgencyCompany: RS9 Group (CFIPL | CTPL | RAA)Location: Jaipur, Rajasthan (Head Office)&emsp;&ndash;&emsp;Full Time &middot; On-siteJob SummaryRS9 Group (CFIPL | CTPL | RAA) is India&rsquo;s integrated Legal &amp; Financial Recovery network, empaneled with leading banks and financial institutions under RBI frameworks (SARFAESI / DRT / RACO RODA / NPA Recovery).We seek a strong operations-minded professional to lead our nationwide Legal &amp; Recovery business, build teams, expand client networks, and maintain profitability and compliance across all group entities.Responsibilities<ul><li>Develop. Manage and control all legal &amp; recovery operations across public, private, cooperative banks, NBFCs, HFCs and ARCs throughout India.</li><li>Build regional recovery teams and ensure process compliance (SARFAESI, NPA, Auction &amp; DRT).</li><li>Drive business development and new client empanelment.</li><li>Monitor performance via MIS reports.</li><li>Maintain cost discipline, billing accuracy, and 100 % voucher verification.</li><li>Coordinate with Finance for revenue / profit analysis and statutory compliance.</li></ul>Required Experience / Qualifications<ul><li>2 + years in recovery-agency management, collections, or legal operations.</li><li>Proven ability to manage multi-state teams and financial targets.</li><li>Strong leadership, analytics, and process-discipline mindset.</li><li>Tech-friendly (ERP / Google Suite / Excel MIS).</li><li>Excellent written &amp; verbal communication in English / Hindi.</li></ul>Compensation<ul><li>Fixed Salary: &#8377; 80 000 &ndash; &#8377; 1 10 000 per month</li><li>Performance Bonus: Up to 10 % of Net Profit above the baseline &#8377;22L+(add.CTC+overheads)&times;1.1&#8377; 22 L + (add. CTC + overheads) &times; 1.1&#8377;22L+(add.CTC+overheads)&times;1.1 (post-audit)</li><li>Annual CTC: &#8377; 10 &ndash; 13 L (p.a.) &middot; All-inclusive</li><li>Travel Allowance: Actual (as per voucher)</li></ul>Benefits<ul><li>Transparent profit-linked incentive structure</li><li>Career progression to AVP / VP roles based on performance</li><li>Professional, compliant, and automated work environment</li></ul>Integrity &amp; Policy Highlights<ul><li>Zero cash handling &ndash; official bank accounts only.</li><li>Mandatory Non-Disclosure &amp; Non-Compete agreement (12 months post exit).</li><li>Audit-based profit calculation for bonus eligibility.</li></ul>Application ProcessInterested candidates should apply with their updated CV and a brief note (150&ndash;200 words) describing their suitability for this Job Post with experience in recovery operations &amp; team profit management.Job Types: Full-time, PermanentPay: Up to &#8377;1,300,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li></ul>Work Location: In person

General Manager – Legal & Recovery (Bank / Finance / SARFAESI Ops)

KFS Recruitment

Portfolio managementOur client is a well-established, dynamic and successful lender of short-term property finance working with property professionals throughout the UKWe are looking for a talented and proactive portfolio manager/Loan book Manager with good experience in a property environment to work independently and alongside the Managing Director and Financial Controller to manage a growing and diverse loan book/portfolio.Providing exceptional customer service and working closely with Clients.A key part of the role will be managing the recovery process and managing property where necessary which will involve liaising with Solicitors. LPA receivers and Property professionals/agents.The role will include supporting the director with the operational side of the business by producing statements, redemption statements and other financial reports.It is an interesting and diverse role which will involve the full loan book management and property portfolio management. A high level of Customer service is essential<ul><li>Developing and documenting procedures and policies to effectively monitor and communicate any overdue payments from borrowers in liaison with the managing director and financial controller</li><li>Monitor timely payments of loan interest </li><li>Property and property development experience</li><li>Liaising with Solicitors and professionals effectively managing the loan recovery process.</li><li>Managing loan book management software system</li><li>Monitor and managing loans which are over term</li><li>Portfolio management- working will Estate agents when required.</li><li>Property management</li><li>Ensuring files are kept up to date with latest correspondence</li><li>Ad hoc tasks as and when required</li></ul>Your skills will include: <ul><li>Attention to detail</li><li>Strong organisation skills</li><li>A team player</li><li>Confidence to deal with a range of stakeholders</li><li>Excellent written skills and the ability to quickly build professional working relationships</li><li>Excellent communication skills</li><li>Confident and proactive approach</li><li>Experience using Excel and Word and Outlook</li></ul>Additional information:<ul><li>Location: Manchester - 100% office based </li><li>Salary: up to £65,000</li></ul>

Portfolio Manager

HDB Financial Services Ltd.

<div>
 
 Job Role
 
 
 
 Responsible for Bkt Collection, recovery on Loss on Sale in Commercial Vehicle portfolio.
 
 
 Managing a Team of Collection Associate.
 
 
 Ensuring adequate manpower for portfolio coverage meeting CAPE norms.
 
 
 Ensuring Mobile App usage is 100% and quality feedback / trails are updated.
 
 
 Specific focus on Non starters and revenue collection.
 
 
 Identifying deployment of assets and meeting with delinquent customers.
 
 
 Initiating legal actions for critical cases.
 
 
 Ensuring repossession of asset is done in compliance with standard operating process.
 
 
 No delay in deposition of money.
 
 
 
 Key Responsibilities
 
 
 
 Responsible for collection efficiency on timely manner, thus delivering targeted performance.
 
 
 Responsible for Effective Cost Management.
 
 
 Understanding Managing Healthy Portfolio.
</div>

Collection Manager - CV

Emirates NBD

<div>
 
 
 
 In line with the UAE Government&rsquo;s strategy of empowering and developing nationals, Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best
 
 
 
 UAEN talents
 
 
 
 to join our ENBD family.
 
 
 
 
 
 
 
 
 
 
 We seek a friendly and customer-focused individual to join our financial Remediation team in
 
 
 Al Ain
 
 
 . In this role, you will be responsible for initiating and managing legal recovery actions for overdue accounts,
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 The Collection &amp; Recovery Department of Emirates NBD Bank safeguards the bank&rsquo;s asset quality by ensuring the timely recovery of overdue and defaulted financing facilities. The Legal Collections Unit within the department plays a critical role in pursuing legal remedies when amicable recovery efforts fail. All actions are guided by UAE civil laws, Central Bank regulations with a focus on ethical, fair, and professional practices across Retail portfolios.
 
 
 
 
 
 
 What You'll Do
 
 
 
 The Assistant Manager is responsible for leading and managing the team within the ENBD Financial Remediation department. This includes overseeing debit, settlements tracking, petty cash management, external lawyer and agency invoices processing, deceased insurance claims processing and ensuring all operational processes are compliant and efficient to support timely recoveries.
 
 
 
 
 
 
 Team Leadership &amp; Performance Management
 
 
 <ul>
 <li>
 Lead, mentor, and develop a team of collection officers managing accounts overdue from 1 to 180 days.
 </li>
 <li>
 Set and monitor individual and team KPIs aligned with overall collection targets.
 </li>
 <li>
 Conduct regular performance appraisals and coaching to enhance team effectiveness.
 </li>
 </ul>
 
 
 
 
 
 Portfolio Management &amp; Collection Strategy
 
 
 <ul>
 <li>
 Oversee daily operations to ensure timely follow-up on delinquent accounts.
 </li>
 <li>
 Develop and execute collection plans tailored to different customer segments and delinquency stages.
 </li>
 <li>
 Monitor portfolio aging and prioritize accounts based on risk and recovery potential.
 </li>
 </ul>
 
 
 
 
 
 Customer Engagement &amp; Negotiation
 
 
 <ul>
 <li>
 Guide the team to engage professionally and ethically with customers for repayment discussions, restructuring, or settlement offers.
 </li>
 <li>
 Personally intervene in escalated or complex cases requiring senior-level negotiation.
 </li>
 <li>
 Ensure all customer interactions comply with Central Bank Regulations and internal policies.
 </li>
 </ul>
 
 
 
 
 
 Process Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure adherence to UAE Central Bank guidelines, regulatory requirements, and internal policies.
 </li>
 <li>
 Maintain accurate records and documentation for all collection activities.
 </li>
 <li>
 Always protect customer confidentiality and sensitive data.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Prepare and present regular MIS reports on team performance, collection progress, and portfolio health.
 </li>
 <li>
 Analyze trends and identify bottlenecks or opportunities to improve collection effectiveness.
 </li>
 <li>
 Recommend enhancements to policies and procedures to optimize recovery rates.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Coordination
 
 
 <ul>
 <li>
 Collaborate with credit risk, legal, operations, and customer service teams to resolve cases efficiently.
 </li>
 <li>
 Support the legal team by preparing documentation for accounts that may require escalation.
 </li>
 <li>
 Support internal audits, regulatory reviews, and compliance functions with case-level documentation and updates.
 </li>
 <li>
 Ensure all legal actions are conducted in a respectful, and customer-conscious manner, maintaining the bank&rsquo;s reputation.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 <ul>
 <li>
 UAEN with the family book.
 </li>
 <li>
 Job Location: Al Ain.
 </li>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 1&ndash;2 years of experience in team supervision or leadership.
 </li>
 <li>
 Familiarity with collection software platforms (e.g., Finnone and MS Office).
 </li>
 <li>
 Ability to interpret and apply banking concepts to legal enforcement.
 </li>
 <li>
 Skilled in preparing legal documents, reviewing contracts, and interacting with legal authorities.
 </li>
 <li>
 A proactive and customer-centric approach.
 </li>
 </ul>
 
 
 
 
 
 Bonus Points
 
 
 <ul>
 <li>
 Experience with UAE banking regulations and finance principles preferred.
 </li>
 <li>
 Available to join immediately is a plus.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 Incentives based on the KPIs achieved.
 </li>
 <li>
 Health insurance.
 </li>
 <li>
 Career development opportunities.
 </li>
 <li>
 ENBD Employees' staff benefits.
 </li>
 </ul>
</div>

Assistant Manager Collections

Infinite Legacy

<div>General Job Summary:
Under the general direction of the Organ Recovery Manager and Director Organ Recovery, and while following all Infinite Legacy procedures, policies and Standard Operating Procedures, the Consult Responder (CR) will utilize established parameters, healthcare knowledge and expertise to respond to referrals for potential organ donor candidates received from the hospitals served by the organization. The CR assesses, documents and evaluates potential organ donors while working collaboratively with various departments and team members of Infinite Legacy. The CR will establish collaborative plans with hospital staff to optimize the donation process in alignment with best practices.
The CR also provides on-site assistance to other IL staff as well as participates in hospital educational and outreach activities as needed. This position participates in the Organ Donation Services call schedule that provides service to donor hospitals 24 hours/day, 365 days per year. 
Education and Experience:<ul><li>
Bachelor of Science degree preferred. EMT, paramedic certification, professional training in healthcare related field OR some college instruction in a healthcare related field preferred.</li><li>
One year of healthcare experience in a clinical setting. Knowledge of basic medical terminology and human anatomy, as well as the ability to understand and interpret patient charts and laboratory reports.</li></ul>
Required Skills/Abilities:<ul><li>
Ability to function independently or collaboratively with key stakeholders during times of crisis or high stress with demonstrated problem-solving skills.</li><li>
Excellent written, verbal, organizational and time management skills. Ability to use a computer for data entry and retrieval of information.</li><li>
Ability to function for extended hours occasionally beyond 12 hours and the ability to work and/or take calls seven days a week, 12 hours a day.</li><li>
Valid driver&rsquo;s license, proof of insurance and be insurable under Infinite Legacy&rsquo;s master policy.</li><li>
Ability to travel throughout Infinite Legacy&rsquo;s donor service area.</li></ul>
Duties/Responsibilities:<ul><li>
Maintains a work schedule of a minimum of 15, 12-hour call days (or equivalent) per month in order to respond to organ referrals and documents required donor data in the organization&rsquo;s referral database. Additional shifts will be required if the department is short-staffed.</li><li>
Rounds on units with high referral activity outside of active referrals including off-shift rounds.</li><li>
Facilitates communication between IL team and hospital team to identify and protect donation potential.</li><li>
Provides formal and real-time hospital education as well as provides referral/case follow up to hospital staff.</li><li>
Identifies barriers to donation process and develops strategies to mitigate process breakdowns.</li><li>
Evaluates medical suitability of potential organ and/or tissue donors, utilizing information from medical records, history and physical examination and current health status and performs comprehensive donor physical assessments.</li><li>
Collaborates with the Administrator on Call or designee, requests and interprets laboratory and diagnostic tests needed for evaluation of suitability and clinical management of potential organ and/or tissue donors. May be asked to bridge for case initiation or donor management when needed with assistance from an Organ Recovery Coordinator.</li><li>
Collaborates with Referral Triage Coordinator and Administrator on Call to determine a plan of action for following potential donor cases, deferral of non-eligible donor referrals or activation of the appropriate Infinite Legacy team members.</li><li>
May train new CR staff to perform all functions of the role. Meets all documentation requirements in the role of the preceptor in conjunction with the Education Department.</li><li>
Attends all scheduled organ recovery meeting days and mandatory training sessions.</li><li>
Completes office duties (i.e., data entry, file audits, equipment &amp; supply preparation and/or transportation, etc.) required as referral activity permits.</li><li>
Participates in Hospital Development and Organ Recovery activities as needed, assigned by their Manager.</li><li>
Maintains compliance with documentation and the organization&rsquo;s Standard Operating Procedures.</li><li>
Other duties as assigned.</li></ul>
Working Conditions:
This position requires consistent availability, travel and certain physical, language and communication abilities, including:<ul><li>
Possible exposure to communicable diseases, hazardous materials and pharmacological agents, with little likelihood of harm if established health precautions are followed.</li><li>
Occasional need to transfer organs, blood specimens and/or tissue samples from one location to another.</li><li>
Travel requiring use of air transportation, emergency ground vehicles, ground limousine service and/or driving a personal or company vehicle for extended hours including nights, holidays and weekends.</li><li>
Extended hours and travel to evaluate and manage organ referrals.</li><li>
Valid driver&rsquo;s license and reliable, insured automobile for transportation.</li><li>
Ability to move or traverse within an office, hospital and outdoors.</li><li>
Manual dexterity sufficient to operate telephones and computers.</li><li>
Frequent and prolonged use of computer screen, which may produce visual fatigue.</li><li>
Ability to accurately communicate, converse and exchange information in English over the telephone and in person.</li><li>
Computer literacy in a Microsoft Windows environment and demonstrated competency in the use of Microsoft Office software programs.</li><li>
Possible exposure to communicable diseases, hazardous materials, pharmacological agent, with likelihood of harm if established health precautions are not followed.</li><li>
Physically demanding lifting, pushing and pulling of supplies, equipment and carts with little likelihood for injury if proper body mechanics and procedures are followed.</li><li>
This position is a Level 1 &ndash; High Level Exposure to Bloodborne Pathogens and TB. Employees are in a hospital setting and have direct contact with donors or donor organs and tissues through donor management, recovery and processing.</li></ul> 
At Infinite Legacy, we care about our employees' well-being, both at work and in life. That's why we offer an excellent benefits package designed to support you and your family.
Our Benefits Include:<ul><li>
Health, Dental &amp; Vision Insurance: Comprehensive coverage for you and your loved ones that offers minimal cost to the employee and extraordinarily low deductibles.</li><li>
Paid Time Off: Take the time you need to relax and recharge with ten company paid holidays and one personal day annually as well as a very generous paid time off accrual.</li><li>
401K: Plan for your future with employer contributions. Contribute to your retirement on day one of employment that is 100% vested with a 6% match.</li><li>
Life &amp; Disability Insurance: Peace of mind, no matter what happens. Infinite Legacy offers company paid life insurance, short-term disability and long-term disability</li><li>
Pet Insurance Discounts: Because your furry friends matter too! Realize significant discounts on medical care and prescriptions.</li><li>
Tuition Reimbursement: We support your growth and development with education assistance.</li></ul>
Join our team today and experience a workplace that truly values you! 
This position requires employees to be fully vaccinated and be able to provide proof.</div>

Consult Responder (EMT,Paramedic, Transplant, Organ Procurement)

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