regional service manager

Morgan Properties

<ul>
<li>Unlock Your Future with Morgan Properties!</li>
</ul>
Regional Service Manager Role
 Are you a hands-on leader with a passion for property maintenance? Join Morgan Properties as a Regional Service Manager and lead a dynamic team while ensuring excellence across multiple communities.
 
Your Role: 
<ul>
<li>Oversee maintenance operations across the region</li>
<li>Lead, mentor, and develop a team of skilled technicians</li>
<li>Ensure compliance with maintenance standards and safety regulations</li>
<li>Build relationships with vendors and negotiate service contracts</li>
<li>Monitor performance and implement continuous improvements</li>
</ul>
What We’re Looking For: 
<ul>
<li>5+ years in maintenance leadership</li>
<li>Strong technical expertise (HVAC, plumbing, electrical)</li>
<li>Leadership skills with a focus on team development</li>
<li>HVAC certification and/or boiler license a plus</li>
</ul>
The Benefits of Employment: 
<ul>
<li>Employee referral payment program</li>
<li>Educational Enhancement Program</li>
<li>Medical, Dental, and Vision benefits</li>
<li>Life/AD&D Insurance</li>
<li>Long and short term disability</li>
<li>Retirement Plan - 401(k) Plan</li>
<li>Discount on an apartment with any one of our properties</li>
<li>Free access to pool and fitness center</li>
<li>Additional employee discounts available</li>
<li>$73,000-$82,000/yr.</li>
</ul>
#AC8999
 
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
 
Get To Know Us: 
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
 
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

Regional Service Manager

Rivian

<div>
 
 About Rivian
 
 
 
 Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
 
 
 As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
 
 
 
 Role Summary
 
 
 
 The Senior Manager, Regional Field Service will be responsible for regional service strategy and overdelivering on the customer experience at our service locations. This role will require establishment of high standards of performance and operational excellence, as well as management of regional operations. Areas requiring direct oversight by this role will include vendor management, risk management and mitigation. This role is field-based and will require travel throughout the region. The ideal candidate will have proven success in managing high performing teams across a regional or national footprint.
 
 
 This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement across the organization. Demonstrated leadership in the region for day-to-day management of high performing, high profile service centers in a dynamic environment. This role will require extensive traveling, operational excellence, creative and data-driven problem solving. This role will also serve as the liaison between regional service centers and HQ based teams for the purpose of training, process standardization, continuous improvement and escalations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Build and develop a high-impact team of customer-facing professionals (technicians, service advisors, detailers, and parts advisors), capable of maintaining regional service centers in a fast-paced and dynamic environment
 </li>
 <li>
 Lead and manage local operations on the ground with a servant-leadership, hands-on mindset
 </li>
 <li>
 Execute launch strategy for new service locations in region
 </li>
 <li>
 Execute on deliverables, milestone reports, open action items and risk mitigation plans
 </li>
 <li>
 Support and implement regional service and parts plans and initiatives
 </li>
 <li>
 Lead and drive quality and improvement in the region to deliver on all key performance indicators
 </li>
 <li>
 Support and drive quality and improvement in the region to deliver on all key performance indicators related to inventory counts, parts binning and ordering, and systems tracking
 </li>
 <li>
 A highly effective steward of company resources
 </li>
 <li>
 Manage operational execution and ensure brand standards are met in accordance with company policies
 </li>
 <li>
 Responsible for operational excellence in the region
 </li>
 <li>
 Promote an environment of personal growth and accountability
 </li>
 <li>
 Manage complex field challenges and collaborate with SME&rsquo;s
 </li>
 <li>
 Manage your regional book of business including but not limited to P&amp;L responsibility and customer satisfaction metrics
 </li>
 <li>
 Collaborate and partner with cross functional teams regularly to implement, support and continuously improve field service operations and organizational goals
 </li>
 <li>
 Maintain market policy awareness and business development strategy as needed for the territory assigned
 </li>
 <li>
 This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 8+ years of experience in automotive, OEM, tier 1, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain is preferred
 </li>
 <li>
 Bachelor&rsquo;s Degree or equivalent field experience
 </li>
 <li>
 Experience in leading teams in an automotive, high tech or similar environment
 </li>
 <li>
 Proven success in driving service requirements in a matrix organization
 </li>
 <li>
 Must possess a valid driver&rsquo;s license, with a clean driving record
 </li>
 <li>
 Experience managing multiple projects across varying geographic locations simultaneously
 </li>
 <li>
 Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment
 </li>
 <li>
 Experience in a startup environment and scaling teams is a plus
 </li>
 <li>
 Ability to travel within and occasionally outside of your region
 </li>
 <li>
 Strong written and communications skills
 </li>
 <li>
 High attention to detail
 </li>
 <li>
 Strong bias for action
 </li>
 <li>
 Experience working in start-up environments preferred
 </li>
 <li>
 Experience in leading automotive or high-tech team-orientated, fast-paced work environment
 </li>
 <li>
 Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
 </li>
 <li>
 Must possess a valid driver's license and clean driving record
 </li>
 <li>
 Minimum age of 21
 </li>
 <li>
 No driving related suspensions or revocation of Driver License (within a 3-5 year period)
 </li>
 <li>
 Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
 </li>
 <li>
 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
 </li>
 <li>
 Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
 </li>
 <li>
 Ability to read and speak fluent English
 </li>
 <li>
 Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
 </li>
 <li>
 Required to, communicate using telephone and/or email
 
 
 </li>
 </ul>
 
 Pay Disclosure
 
 
 
 The salary range for this role is
 
 $143,700 - $179,600
 
 for California (Non-Bay Area) based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee&rsquo;s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.
 
 
 The successful candidate may be eligible for annual performance bonus and equity awards.
 
 
 We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian&rsquo;s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.
 
 
 You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than 6/1/26.
 
 
 
 Equal Opportunity
 
 
 
 Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
 
 
 Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
 
 
 
 Candidate Data Privacy
 
 
 
 Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
 
 
 Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.
 
 
 Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
 
 
 
 Please note that we are currently not accepting applications from third party application services.
 
</div>

Regional Service Operations Manager

Confidential

<div>
 
 We&rsquo;re seeking an experienced
 
 Regional Security Manager
 
 to lead
 
 physical security operations
 
 across multiple sites. This role is responsible for
 
 day‑to‑day security operations, compliance, incident management, vendor oversight, and team training
 
 , ensuring reliable, standards‑driven service delivery in critical environments.
 
 
 This is a hands‑on leadership role ideal for someone with strong
 
 multi‑site security management experience
 
 , excellent stakeholder engagement skills, and a proactive approach to risk and operational excellence.
 
 
 
 
 
 
 What You&rsquo;ll Be Responsible For
 
 
 <ul>
 <li>
 Managing
 
 daily physical security operations
 
 across multiple locations
 </li>
 <li>
 Overseeing
 
 contract security providers, vendors, and partners
 
 </li>
 <li>
 Ensuring compliance with
 
 SOPs, regulatory requirements, IT policies, and Health &amp; Safety standards
 
 </li>
 <li>
 Leading
 
 incident response, investigations, reporting, and corrective actions
 
 </li>
 <li>
 Supporting
 
 data center mobilizations, new site launches, and security deployments
 
 </li>
 <li>
 Conducting
 
 site assessments, audits, and operational reviews
 
 </li>
 <li>
 Preparing
 
 monthly security reports, metrics, and management presentations
 
 </li>
 <li>
 Acting as a
 
 subject matter expert
 
 on security systems, policies, and procedures
 </li>
 <li>
 Ensuring security teams are
 
 trained, qualified, and deployment‑ready
 
 </li>
 <li>
 Collaborating closely with
 
 clients, site leadership, and internal stakeholders
 
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Clear performance expectations and growth opportunities
 </li>
 <li>
 Strong operational support and established security programs
 </li>
 <li>
 Ongoing training and professional development
 </li>
 <li>
 Opportunity to work in
 
 mission‑critical environments
 
 with industry leaders
 </li>
 </ul>
 
 
 
 
 
 Required Experience &amp; Skills
 
 
 <ul>
 <li>
 Experience managing
 
 physical security operations
 
 in a
 
 regional or multi‑site environment
 
 </li>
 <li>
 Strong knowledge of
 
 CCTV, access control, alarm, and intrusion detection systems
 
 </li>
 <li>
 Proven experience in
 
 incident management and investigations
 
 </li>
 <li>
 Strong
 
 people leadership and vendor management
 
 skills
 </li>
 <li>
 Proficiency with
 
 Microsoft Office (Outlook, Excel, Word)
 
 </li>
 <li>
 Excellent
 
 written and verbal communication
 
 skills
 </li>
 <li>
 Highly organized, detail‑oriented, and able to manage competing priorities
 </li>
 <li>
 Willingness to
 
 travel regularly and on short notice, at times internationally. Must have international passport.
 
 </li>
 </ul>
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Data center, critical infrastructure, or high‑security environment experience
 </li>
 <li>
 Experience delivering
 
 security training or mentoring teams
 
 </li>
 <li>
 SLA‑driven or contract‑based security operations experience
 </li>
 </ul>
 
 
</div>

Regional Security Manager

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>03/31/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Work Experience
<div>Minimum of 7&ndash;10 years in water utility operations or a similar industrial process environment. At least 3 years in a supervisory or managerial role specifically involving control room or SCADA-based operations
</div></div><div>Job Opening Status
<div>Open
</div></div><div>Industry
<div>Engineering
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div></div><div><ul><li>Lead and supervise a team of Control Center Operators, including scheduling shifts and managing performance. 
</li><li>
Oversee the daily distribution and treatment targets to ensure regional water demand is met. 
</li><li>
Act as the primary escalation point for major system failures, bursts, or emergency operational crises. 
</li><li>
Collaborate with the OT team to ensure SCADA system stability and data integrity across the region. 
</li><li>
Analyze historical operational data to identify trends, system losses, and opportunities for energy optimization. 
</li><li>
Develop and update Standard Operating Procedures (SOPs) for routine tasks and emergency response. 
</li><li>
Ensure all operational activities comply with environmental regulations and health and safety policies. 
</li><li>
Coordinate closely with Maintenance Managers (O&amp;M) to prioritize repairs based on real-time system criticality. 
</li><li>
Conduct regular audits of control room logs and alarm response times to maintain high performance. 
</li><li>
Manage the regional control center budget, including equipment upgrades and specialized training needs. 
</li><li>
Prepare high-level operational reports and KPIs for senior management regarding regional performance.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><div><div>
QUALIFICATIONS : 
</div><ul><li>
Proven ability to manage technical teams in a high-pressure, 24/7 environment.
 
</li><li>Competency in translating organizational goals into daily operational schedules. 
</li><li>
Deep understanding of water network dynamics, pressure management, and leak detection. 
</li><li>
Working knowledge of how SCADA, GIS, and Asset Management systems interact. 
</li><li>
Experience in leading incident response during large-scale utility disruptions. 
</li><li>
Ability to interpret complex data sets to drive operational improvements. 
</li><li>
Skill in coordinating between technical departments and regulatory bodies. 
</li><li>
Must be Oman resident 
</li></ul><div>
EDUCATIONAL: 
</div><ul><li>
Bachelor&rsquo;s degree in Civil, Mechanical, or Electrical Engineering, or Water Resource Management. 
</li></ul><div>
EXPERIENCE: 
</div><ul><li>
Minimum of 7&ndash;10 years in water utility operations or a similar industrial process environment. 
</li><li>
At least 3 years in a supervisory or managerial role specifically involving control room or SCADA-based operations 
</li></ul><div>
Job Purpose Under the Compliance &amp; Smart Operations department, the Regional Control Center Manager oversees the 24/7 operations of the water infrastructure&rsquo;s nerve center, ensuring seamless coordination between remote monitoring and field execution. This role is responsible for maintaining high system availability, optimizing water distribution efficiency, and leading a team of operators to meet stringent regulatory and safety standards.</div></div></div><div></div>

Regional Control Center Manager

Fluence Energy

<div>Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com .
Job Description:
Role Overview
The Area Services Manager serves as the primary service and support interface for Fluence Energy Storage projects across a defined region. This role spans multiple project life-cycle phases, from commissioning through post-COD operations, and plays a critical role in ensuring safe, reliable, and high-quality service delivery.
The Area Services Manager partners closely with customers, field technicians, internal teams, and third-party service providers to resolve issues, manage escalations, and drive operational excellence across Fluence-managed assets. This position may be based in Arlington, VA or remotely within the Continental U.S., with significant travel required.
Key Responsibilities
<ul><li>Serve as the primary service relationship owner for assigned customers, ensuring clear communication and execution aligned with contractual obligations
</li><li>Act as the escalation point for technical issues involving customers and Fluence field technicians
</li><li>Support Energy Storage projects across commissioning, operations, and post-COD phases
</li><li>Drive and support O&amp;M service performance across key metrics, including safety, financial performance, and maintenance
</li><li>Identify operational and technical issues impacting project or service performance and lead resolution efforts using structured problem-solving approaches
</li><li>Support and facilitate root cause analysis and management of change activities
</li><li>Coordinate proactive and reactive maintenance activities in alignment with asset management strategies
</li><li>Manage and coordinate third-party service providers to ensure safe and effective execution of O&amp;M services
</li><li>Support the development and deployment of asset management and service strategies for customer assets
</li><li>Lead and support technical training efforts for asset owners and third-party service providers
</li><li>Partner cross-functionally to support reporting, analytics, and continuous improvement initiatives
</li></ul>Required Qualifications and Experience
<ul><li>Bachelor&rsquo;s degree required; strong preference for a technical discipline (e.g., Electrical, Mechanical, Civil Engineering, or related STEM field)
</li><li>10+ years of experience within electric utilities or independent power producers (generation, operations, or technical roles)
</li><li>Demonstrated experience leading safety initiatives in an operational or field-based environment
</li><li>Proven technical troubleshooting and analytical problem-solving skills
</li><li>Strong verbal and written communication skills with the ability to engage multiple stakeholder groups
</li><li>Experience managing complex customer relationships and issue escalations
</li><li>Understanding of financial and business performance considerations related to service delivery
</li><li>Willingness and ability to travel up to 50%
</li><li>Ability to meet physical requirements associated with site and field support
</li></ul>Additional Skills
<ul><li>Experience with income statement management and budget development
</li><li>Familiarity with NetSuite or comparable financial/reporting platforms
</li><li>Experience negotiating and managing third-party service contracts
</li><li>Background in project management and cross-functional coordination
</li><li>Business process management experience, including reporting, work execution, procure-to-pay, and change management
</li><li>SCADA and/or MODBUS experience
</li><li>Experience supporting battery energy storage systems or renewable energy assets
</li></ul>Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We&rsquo;re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
Equal Opportunity Employer
 
At Fluence, we believe great teams are built on a collaborative and connected culture. We&rsquo;re proud to be an Equal Opportunity Employer and welcome qualified applicants of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other status protected by law.
Work Authorization
 
To join our team, you&rsquo;ll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position.</div>

Area Service Manager

ALKO Hotels

ALKO HOTELS is a limited-service hotel development, ownership, and management company headquartered in Eugene, Oregon. With a focus on exceptional service and quality hotel products, ALKO HOTELS has a reputation for progressive and successful property management. The Executive Team, with over 30 years of experience, delivers great results in diverse market sectors such as university, urban, and growing markets. ALKO HOTELS prides itself on exceeding clients' expectations through technical expertise and in-depth market knowledge.Role DescriptionThis is a full-time on-site role for an Area Director of Hotel Operations at ALKO HOTELS located in Eugene, Oregon. Regional Directors are responsible for all areas of operation for the hotels that are under their supervision. This includes, but is not limited to, hotel sales, hotel profitability, personnel, and the overall condition of the property. Directors of Hotel Operations will report directly to the Corporate team and are in charge of 6 Hotels in Oregon. It is also the responsibility of the Area Director of Hotel Operations to step in and assist properties that are in transition from general managers, and includes taking on the role of general manager until the position has been filled.Qualifications<ul><li>Operations Management and Customer Service skills</li><li>Budgeting and Sales skills</li><li>Experience in the hospitality industry</li><li>Ability to train and delate teamwork throughout the property for success</li><li>Strong leadership and communication skills</li><li>Bachelor's degree in Hospitality Management or related field</li></ul>Requirements: College or higher level education10 years of Hotel operations experienceMinimum of 5 years at the Area Director of Operations level.Must be a strong leader, self-motivator, team builder, and willing toWork 50+ hours per week (minimum 5 days per week).Must have a vehicle and be ready to commute to each property, including one in Beaverton, as needed.General Responsibilities:<ul><li>Oversee the implementation of company plans and programs and ensure compliance with brand standards.</li><li>Uses business knowledge, sales and operational skills, and diverse sources of information, products, and tools to generate profitability and ensure high levels of customer satisfaction.</li><li>Conduct property visits and implement pre-opening systems for new projects.</li><li>Execute operational strategies and monitor property performance against defined expectations.</li><li>Create a clear system of accountability with General Managers.</li><li>Contribute on a regular basis to the training at the property level.</li><li>Develop and empower the development of hotel staff for progression in the company.</li><li>Negotiate skillfully to settle differences and win concessions without damaging relationships.</li><li>Implement ways for General Managers to hold employees accountable for their job performance.</li><li>Actively pursue learning and self-development to enhance personal, professional, and unit growth.</li><li>Keep abreast of new developments and trends in the market.</li><li>Understand and learn brands.</li><li>Become subject matter experts in ALKO Hotels policies and procedures.</li></ul>Regional Directors are expected to work a minimum schedule of Monday through Friday from 8:00 A.M. to 5:00 P.M., plus any other hours or weekend days as needed to complete their responsibilities. Regional Directors are expected to be on property either from 8:00 A.M. until 5:00 P.M. or from 8:30 A.M. until 5:30 P.M. Regional Directors are to notify the Corporate of their intended work schedule. When visiting properties more than 45 miles from their home, Regional Directors are to be in route to these properties by 8:00 A.M. and should never leave a property before 3:00 P.M.ResponsibilitiesThe main responsibility of the Regional Director will be to provide support for each of his managers and teams. By providing the necessary support for the manager, a Regional Director will develop the loyalty of the managers. In order to provide the necessary support for the manager, the Regional Director is expected to work shifts if needed to relieve a manager who is working extra hours because of the lack of help. The Regional Director is expected to work weekends when necessary to give the manager time off when no other help is available. The Regional Director is expected to help the manager interview when short of help and is expected to help the manager find help from other hotels in the system when needed. In general, the Regional Director is expected to perform any task that will lend support to the manager, not just those listed above.In addition to the responsibility of providing support to the manager, the Regional Director will be responsible for the duties listed below.<ul><li>Regional Directors are to spend at least one night a quarter at each property. This includes the properties in the city in which they live. Quarterly visit reports are to be completed for each visit; reports for two or more properties are not to be completed on the same overnight stay. Theses are to be turned in to the Corporate on a quarterly basis.</li><li>Regional Directors will complete a weekly time report and return it to the Corporate on a daily basis wih a daily Director of Operations Report..</li><li>Regional Directors will complete bi-monthly inspections at all properties as scheduled by the Corporate. Copies of the Inspections are to be turned in to the Corporate and to HR. Regional Directors are to follow up with the managers regularly to see that all items listed on the inspections are corrected.</li><li>Regional Directors are responsible for overseeing that company Inspections are corrected and returned to the Corporate and HR in a timely manner. They are also responsible for seeing that all corrections are completed on Franchise company inspections and are returned to the Corporate and HR in a timely manner.</li><li>Regional Directors are to complete a manager report for the manager&rsquo;s file on a quarterly basis.</li><li>Regional Directors will be in contact with their area salesperson (s) on a regular basis. Regional Directors will work with the manager and sales representative to monitor rates. Lower rates during slow periods, higher rates during busier times, and special events. Always know what is happening in your locations.</li><li>Regional Directors will follow up with and contact properties during special event weeks and weekends. Regional Directors will make sure that properties are not blocked out with block reservations until all rooms are sold. A Regional Director must begin this follow-up months in advance of the special event(s). During the event you the Regional Director will call the Hotel several times during the day and night to make sure that they are full. The Regional Director should spend time at the property during the event if necessary.</li><li>Regional Directors will monitor all costs closely, especially payrolls. Payrolls may need to be monitored on a weekly basis. If a property is having high payroll cost, it should be monitored on a daily basis.</li><li>Regional Directors will ultimately be responsible for the quality of employees employed by each of their Hotels. Regional Directors should work with the managers in hiring competent employees and may have to actually complete the hiring process, from running ads to interviewing, to hiring the employee. Regional Directors are to constantly monitor the staff training by the manager. Managers should be given a time frame in which to replace substandard employees. If the manager does not dismiss them, it will be the Regional Director&rsquo;s responsibility to do so.</li><li>Regional Directors are responsible for overseeing that all Accounts Receivables are collected in a timely manner. The Regional Director will make personal contact with all accounts 60 days past due and shall notify Corporate of the status of the account. Regional Directors are to continue contacting the past due accounts until the account is collected.</li><li>Regional Directors will be responsible for following up on credit card chargebacks and furnishing the proper documentation to the corporate office. Regional Directors need to monitor credit card procedure compliance by the managers and employees to prevent loss of revenue through credit card charge backs.</li><li>The Regional Director will be responsible for covering any hotel that may be without a manager for vacations, terminations, resignations, illness, or for any other reason that may leave a hotel without proper management.</li><li>The Regional Director&rsquo;s responsibilities are not limited to the above. A Regional Director will be responsible for performing those duties deemed necessary for the profitable management of the company.</li></ul>Revenue:Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget.Profit:Effectively manage and control all operational expenses, including labor, overtime, supplies, etc., enforce ALKO Hotels procurement guidelines, and seek and implement cost-saving strategies.Quality: Guest Service: Ensure that the hotel meets/exceeds ALKO Hotels and Brand standards for guest satisfaction.Training: Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to ALKO Hotels' training guidelines and policies.Conducts monthly audits to ensure quality standards are to the brand and ALKO Hotels standards.Sales &amp; Marketing:Provide leadership support and direction to the sales team, by taking an active role in the preparation and implementation of the hotel&rsquo;s annual Marketing plan. Make sales calls to Key accounts and capitalize on all revenue opportunities. Sales calls with and without a Sales Manager will be expected.Community Involvement:Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.Leadership:Leading: Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition. Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to ALKO Hotels' Standard Operating Procedures.Specific Responsibilities: Send a daily end-of-the-day activity and accomplishment email to Corporate Team Things mentioned on Daily Activities will include: Inspection Results (Can be breakfast room, guest rooms, Monthly, PM&rsquo;s, Surprise, safety inspection etc.). Sales Events (Can be sales calls, inquiries, group results, events attended). Budget Review (Can be forecasts, ordering changes, schedule changes, anything that affects revenue anticipated). Maintenance (Something they did or inquired about, out of order room detail, special things needed for ordering or additional inspections). Weekly Walk details along with what public area was given attention. Labor Develop and implement the approved business plan to attain and exceed the financial goals. Maintain a high personal visibility throughout the property. Gain and maintain excellent knowledge of local competition and general industry trends. Handle any emergencies at the hotel. Actively manage the financial statement and review and critique performance in a timely fashion. Teach the process to all members of the management team. Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records. Closely monitor sales solicitation activities. Conduct daily individual meetings with each department head/manager to review the prior day&rsquo;s outcomes and today&rsquo;s goals. Conduct prescheduled weekly meetings with the department heads/managers. Conduct monthly and or quarterly staff meetings to update files or conduct training for all employees. Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates. Ensure all associates are trained on emergency and security procedures and policies. Ensure that all property equipment is in good working condition. Successfully maintain adequate staffing. Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need. Performs audits on rooms and other operating areas. Provide effective leadership to hotel team members. Ensure hotel staff are provided with uniforms and name tags, and uphold property grooming standards. Ensures effective, timely, and accurate communications flow with regard to hotel policies and procedures. Corporate client handling and taking part in new client acquisition, along with the sales team , whenever required. Assisting in residential sales when required and developing strong sales prospects.Optimum Attributes: Willing to take responsibility and accountability for the team. Well-groomed and professional appearance. Willing to work on weekends and holidays if required. Effective communication skills. Good listener. Emphatic and tolerant. Open with praise, discreet with criticism. Consistent and congruent. Rational, prudent, and practical. Must be available 24/7 to respond to any guest or employee emergencies.Job Type: Full-timePay: Up to $110,000 per year depending on experienceBenefits:<ul><li>401(k)</li><li>401(k) Profit Sharing</li><li>Dental Insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Discretionary End of Year Bonus</li></ul>Schedule:<ul><li>9-hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekends as needed</li></ul>Work Location: In personJob Type: Full-timePay: Up to $110,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Director of Operations: 5 years (Preferred)</li></ul>Ability to Commute:<ul><li>Eugene, OR 97403 (Required)</li></ul>Ability to Relocate:<ul><li>Eugene, OR 97403: Relocate before starting work (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

Area Director of Hotel Operations

Exclusive Resorts LLC

<div>POSITION DESCRIPTION
We are seeking a highly skilled team Manager who will oversee a regionalized team (approximately 8-10) of Ambassadors (Membership Account Managers) that supports the top-performing revenue team within the organization. The team of Ambassadors that you will manage directly oversees a multi-million-dollar portfolio of Exclusive Resorts Club Memberships. As a Regional Manager, you will need to be an expert in timeline and task management with high-level organizational, time management, and decision-making experience, effective communication, and strong interpersonal skills. You will be a strong leader and confident in driving regional team performance and achievement to Department and Company established goals. In addition, you will possess a strong understanding of balancing business goals while upholding high service standards for our Members.
ROLES AND RESPONSIBILITIES<ul><li>
Facilitate bi-weekly meetings with each team member individually and the team as a group, to review overall performance, department objectives, and personal goals. You will be responsible to drive regional team performance while also encouraging emotional balance, team motivation, and accountability.</li><li>
Oversee the daily tasks of the regional team &ndash; including working with Ambassadors to increase Member usage and days sold through various methods, working with the team and their Members on collection efforts, and supporting the team in building strong relationships with their clients to encourage highest possible Member satisfaction possibly resulting in Membership upgrade or extension.</li><li>
You will lead the regional team in handling high-end clientele with varied needs and temperaments &ndash; including handling elevated calls as needed and daily post-trip survey follow-up.</li><li>
You will manage and oversee the daily regional team support channels- inclusive of the regional team email inbox, regional team phone line, and regional chat inbox. You will also participate in our Department on-call manager rotation.</li><li>
Assists team with employment needs including but not limited to - administering performance reviews, addressing employee relations activities, managing individual schedules, recruitment activities, employee development &amp; training, and mentorship</li><li>
Assists the Sales team on prospect calls and assignment of new Memberships in Regional territory. You will also manage regional team Membership queue assignments and transfers.</li><li>
Must be an objective mentor and be able to counsel, discipline, recognize and motivate the team. Implement and maintain a disciplinary process within the company and departmental standards</li><li>
Have a comprehensive knowledge of all contracts currently active within the club in order to assist others</li><li>
Approve FTO, vacation requests, and requested days off</li><li>
Works with Member Services Management on departmental developments. Will aide in the development of new procedures and communication within the Member Services department and tangential departments</li><li>
Conduct interviews for eligible departmental candidates</li></ul>
Other Duties and Responsibilities (This includes but is not limited to:)<ul><li>
Maintains a positive work environment</li><li>
Provides high-quality customer service to Club Members</li><li>
Responsible for Member satisfaction, club experience, and building Member rapport and club affinity</li><li>
Must thrive in a multi-tasking environment with the ability to talk, analyze, problem-solve, navigate computer screens and deliver product/service information while effectively communicating with Members</li><li>
Must be friendly, gracious, informative, and provide anticipatory service while achieving desired performance</li><li>
Potentially overseeing remote regional team members in multiple time zones.</li><li>
Responsible for all Member communication via phone and e-mail.</li><li>
Build Member profiles, notes, and preference details in the assigned database</li><li>
Maintain a smaller Membership base while providing a high level of customer service required of all Exclusive Ambassadors (Membership Account Managers). This includes helping assigned Members utilize their Membership in line with specific contracts, booking trips, and liaising with onsite teams in executing trips.</li><li>
Some travel required</li><li>
Other duties may be assigned or changed at any time</li></ul>
EDUCATION, SKILLS, AND EXPERIENCE<ul><li>
Bachelor's degree (B. A.) from four-year college or university; and 3 &ndash; 5 years of related experience</li><li>
Previous leadership and/or management experience 3 &ndash; 5 years of related experience</li><li>
Strong customer service and/or client relations required</li><li>
Service experience in the hospitality industry preferred</li><li>
Experience with interacting with sophisticated travelers and high-end clientele preferred</li><li>
Experience within other functional areas of hospitality operations a plus</li><li>
Disciplined, strong work ethic, self-motivated, and extremely goal-oriented</li><li>
Excellent communication skills including listening and persuading customers</li><li>
Ability to multi-task, prioritize and manage time effectively</li><li>
Eagerness to learn and ramp up quickly</li><li>
Experience working with CRM, specifically Salesforce</li></ul>
 COMPENSATION AND BENEFITS:<ul><li>
Compensation:</li><li><ul><li>
Base salary: $62,000-$70,000</li><li>
Opportunity to earn commission</li><li>
Quarterly bonus&rsquo;</li><li>
Targeted total annual compensation: $75,000-$90,000</li></ul></li><li>
Benefits:</li><li><ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life, STD, LTD</li><li>
401k</li><li>
Commuter Benefits</li><li>
Hybrid Office Environment</li><li>
Travel Benefits</li></ul></li></ul></div>

Regional Manager, Member Engagement

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