regional service manager

J.B. Hunt

<div><p><b>Job Title:
</b></p>Regional Service Manager II
<p></p><p><b>Department:
</b></p>Supply Chain
<p></p><p><b>Country:
</b></p>United States of America
<p></p><p><b>State/Province:
</b></p>Arkansas
<p></p><p><b>City:
</b></p>Lowell
<p></p><p><b>Full/Part Time:
</b></p>Full time
<p></p><p><b>Job Summary:
</b></p>Under general supervision, the Regional Service Manager is the liaison between Customer Experience and Operations. Responsible for providing communication, problem solving, and service implementation plans to ensure excellent customer service. Analyze equipment needs to ensure utilization of company and non-company assets are met for all parties involved. Handles higher complex situations with action planning, problem solving and decision-making abilities
<p></p><p><b>Job Description:
</b></p><p><b>Key Responsibilities:
</b></p><p></p><ul><li><p>Maintain and monitor equipment pools for both J.B. Hunt and/or non-company equipment. Ensure trailer and/or container pool utilization through various systems and calling shippers and receivers to validate availability and help fleet managers and drivers locate equipment so each has an assignment at all times.
</p></li><li><p>Act as point of contact with sales and other internal teams regarding potential new business, maintaining existing J.B. Hunt business, and increase volume opportunities.
</p></li><li><p>Assist in determination and provide service performance strategies where J.B. Hunt is not meeting service expectations of its customers.
</p></li><li><p>Promptly communicate with operations teams to proactively resolve service issues and validate driver availability details to prevent potential delays.
</p></li><li><p>Monitor inbound and outbound shipments assigned to markets and make any necessary decisions to meet service requirements.
</p></li><li><p>Understand the customers in assigned markets and their flexibility/service requirements to prioritize service based on customer requirement, profitability, and visibility.
</p></li><li><p>Manage available capacity to match freight volume.
</p></li><li><p>Coordinate with Customer Experience Reps and/or appointment team on resetting freight based on rail and/or truck updates, missed appointments, etc. to protect service.
</p></li><li><p>Mentor RSM Is to proficiency in their responsibilities and provide feedback to enable them to improve.
</p></li><li><p>Monitor allocations and customer compliance and get to main root cause when not met.
</p></li></ul><p></p><p><b>Qualifications:
</b></p><p><b>Minimum Qualification:
</b></p><p></p><p>High School Diploma/GED with 2-3 years of experience in the Transportation/Logistics industry.
</p><p></p><p><b>Preferred Qualification:
</b></p><p></p><p>Bachelors Degree with 1 year of relevant professional experience or 4-5 years of experience in the Transportation/Logistics industry
</p><p></p><p><b>Skills &amp; Abilities
</b></p><p></p><p>Ability to focus activities on developing and maintaining positive customer relationships
</p><p>Proven experience in establishing and maintain healthy working relationships with clients, vendors, and peers
</p><p>Experience in fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement
</p><p>Ability to measure the quality and quantity of work effort for the purpose of improvement
</p><p>Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
</p><p>Ability to process information with high levels of accuracy
</p><p>Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
</p><p>Accurately analyze situations and reach productive decisions based on informed judgment.
<br>
<br>
<b>This position is not eligible for employment-based sponsorship.
</b></p><p></p><p><b>Compensation:
</b></p><p>Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company&rsquo;s bonus and incentive plans, as applicable and in effect from time to time.
</p><p></p><p><b>Benefits:
</b></p><p>The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
</p><p></p><p><b>Education:
</b></p>Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)
<p></p><p><b>Work Experience:
</b></p>Transportation/Logistics
<p></p><p><b>Certifications:
</b></p><p></p><p><b>Job Opening ID:
</b></p>00606088 Regional Service Manager II (Open)
<p></p><p><b><i>&ldquo;This job description has been designed to indicate the general nature and level of work performed by employees within this </i></b><b><i>classification. </i></b><b><i>It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
</i></b></p><p></p><p><b><i>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&rdquo;
</i></b></p><p></p><p><b><i>J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.</i></b></p></div>

Regional Service Manager II

Transsion

<div>
 <p>
  Key Job Responsibilities:
 </p>
 <p>
  <br/>
 </p>
 <p>
  As the RSM, you will be the driving force behind service quality and partner network growth, focusing on four core pillars:
 </p>
 <p>
  <br/>
 </p>
 <p>
  🛠️ Partner Life Cycle Management: Drive Service Partner Identification and Outlet Establishment in line with market needs.
 </p>
 <p>
  Branch Empowerment: Conduct technical training on CRM system operations and service standards. Execute rigorous Branch Audits &amp; Compliance (image, accurate ticket entry). Manage branch closure &amp; transition (material settlement, ticket closure).
 </p>
 <p>
  <br/>
 </p>
 <p>
  📈 Service Performance &amp; Logistics:
 </p>
 <p>
  Manage daily service delivery and prioritize customer complaint resolution, coordinating resources to close overdue pending tickets.
 </p>
 <p>
  Oversee Spare Parts Management: Monitor material credit limits and ensure branches make timely payments.
 </p>
 <p>
  Conduct regular Inventory Counts at ASC network points to ensure system/physical consistency. Verify the return of old parts, urging branches to comply within 14 days.
 </p>
 <p>
  <br/>
 </p>
 <p>
  💻 Technical Capability &amp; Business Growth:
 </p>
 <p>
  Enhance technical skills by synchronizing new product information and providing repair skills training to ASC engineers.
 </p>
 <p>
  Manage Sales Agent &amp; Customer Relationships;
 </p>
 <p>
  promote and communicate crucial service policies (e.g., DOA, DAP replacement, EOS/EOL). Develop External Service Business by expanding traditional Out-of-Warranty services and establishing Collection Point (CP) partnerships.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Mandatory Job Requirements:
 </p>
 <p>
  Education: Bachelor&rsquo;s degree or higher.
 </p>
 <p>
  Proficiency in English is a working language.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience:
 </p>
 <p>
  Minimum 2 years in managing after-sales service centers (Mobile/Accessories Industry Preferred).
 </p>
 <p>
  <br/>
 </p>
 <p>
  Market Insight:
 </p>
 <p>
  Strong understanding of the mobile after-sales industry, local market channels, and the competitive landscape.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Operational Skills:
 </p>
 <p>
  Proven ability to manage multiple service outlets (directly &amp; indirectly) and implement effective service solutions for operational issues.
 </p>
</div>


Regional Service Manager

Eaton

<div><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
 Overall responsibility for single phase service delivery and technical support for North Region</p><p>
&quot;1. Overall responsibility for single phase<br>
2. Recruiting, training and nurturing ASP network for timely delivery of service to customer<br>
3. Working closely with sales management team for spares planning and distribution<br>
4. Customer handling &amp; customer satisfaction - explanation of root cause analysis, assurance to customers regarding products &amp; services.<br>
5. Practice and drive leadership behavior which includes grooming and nurturing his direct reportee&rsquo;s and team.<br>
6. Be responsible for customer satisfaction.<br>
7. Drive and enforce Eaton policies. Act appropriately to ensure that employees are treated fairly; guide discipline/performance management process as necessary.<br>
8. Providing technical support to all the Single phase team.<br>
9. Supporting ASP Technical team &amp; ASP Service Manager in trouble shooting of escalated Break down calls.<br>
10. Providing training to Eaton Service Technical Team, ASP Engineers &amp; their Technical Managers.<br>
11. Failure analysis in co-ordination with engineering team which includes site visit, site inspection, understanding problems, investigation, co-ordination with engineering team for analysis, implementation of modifications.<br>
12. Managing Technical Support for Spare Approvals.<br>
13. Presales Support to Sales team.<br>
14. Managing the Service Operation for Single Phase PAN India. Focusing on improving RT &amp; TAT.<br>
15. Managing the FSR Collections from ASPs against the spare consumed for break down calls.<br>
16. Managing the ASP Claim Process .<br>
&quot;</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><p>
B Tech / 3 Years Diploma in Electrical / Electronics<br>
8 to 12 Years of Relevant Experience</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><p>
Very Good Technical Knowledge about UPS System and its Servcing, Knowledge &amp; Understanding of MS Office , Excel is Mandatory , Emails etc.<br>
Good Communication, Good Customer Handling , Ability to manage multiple Priorities , Good Negotiation and Handling Escalations .</p></div></div></div></div>

Regional Service Manager 1 Phase North Region

Ola Electric

<div>
 <p>
  <strong>
   Qualifications, Experience &amp; Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  ● Engineering Degree or Diploma in Automotive/ Mechanical Engineering or equivalent
 </p>
 <p>
  ● Minimum 8+ years of experience in 2 or 4 wheeler Technical Support &amp; Service engineering function.
 </p>
 <p>
  ● Expertise in using diagnostic applications and tools
 </p>
 <p>
  ● Hands on experience in using Oscilloscope, Telematics &amp; Dataloggers will bean added advantage
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Roles &amp; Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  ● Oversee and ensure smooth functioning of multiple Ola Electric service centers in the assigned area.
 </p>
 <p>
  ● Lead, mentor, and monitor Service Managers, Advisors, and Technicians to achieve operational and customer satisfaction KPIs.
 </p>
 <p>
  ● Ensure prompt resolution of customer complaints, monitor feedback, and maintain high NPS (Net Promoter Score).
 </p>
 <p>
  ● Ensure all repairs, maintenance, and warranty work adhere to company SOPs, safety protocols, and legal compliance requirements.
 </p>
 <p>
  ● Analyze service data, productivity metrics, and cost efficiency; create action plans for improvement.
 </p>
 <p>
  ● Monitor spare parts usage, maintain optimal stock levels, and minimize wastage or pilferage.
 </p>
 <p>
  ● Identify skill gaps, coordinate technical training, and develop service staff to meet evolving EV technology needs.
 </p>
 <p>
  ● Work closely with Product, Quality, and Central Service teams for escalations, feedback, and continuous process improvement.
 </p>
 <p>
  ● Ensure adequate staffing at all service centers, approve rosters, and address attrition challenges.
 </p>
 <p>
  ● Prepare regular performance reports and present updates to the Regional Service Manager.
 </p>
</div>


Area Service Manager

OSI Systems

<p>Lead end-to-end service delivery for Detection Security products across MEA.</p>
<p>Own customer relationships, contract performance, and service profitability.</p>
<p>Manage field service teams to meet/exceed KPIs and SLA commitments.</p>
<p>Drive growth through upselling, new business, and strategic partnerships.</p>
<p>Collaborate with Sales, Service Sales, Training, and Program Management on bids, tenders, and pre-sales support.</p>
<p>Oversee budgeting, forecasting, invoicing, and receivables.</p>
<p>Proactively manage escalations and risk mitigation plans.</p>
<p>Champion operational excellence and continuous improvement initiatives.</p>
<p>Support cross-functional collaboration with Engineering, Finance, Supply Chain, and Quality teams.</p>
<p>Develop and implement KPIs to enhance service delivery and customer satisfaction.</p>
<p>Mentor and develop regional service managers and field teams.</p>
<p><b>Qualifications</b></p>
<p>Proven leadership in service delivery, customer engagement, and business growth.</p>
<p>Strong commercial acumen and experience managing multi-million-pound P&amp;Ls.</p>
<p>Track record of driving innovation and process improvement in service operations.</p>
<p>Ability to influence across all levels and functions in a global matrix environment.</p>
<p>Resilience under pressure and agility in fast-paced, evolving settings.</p>
<p>Excellent communication, analytical, and organizational skills.</p>
<p>High computer literacy, including MS Office, ERP (Navision), CRM (Dynamics 365), and service tools (Resco, Maximo, ServiceMax).</p>
<p>Degree-level education required; MBA preferred (or equivalent industry experience).</p>
<p>Experience in the security industry is highly desirable.</p>
<p>Demonstrated success in building and leading high-performing teams.</p>
<p>Willingness to travel at short notice across the MEA region.</p>

Service Director Detection Security MEA

DENT WIZARD

<div><h1 class="jobSectionHeader"><b>For a quick application text APPLY1 to 82174</b></h1><p></p><div><p><b>
About Dent Wizard</b></p><p>
Dent Wizard is the nation&rsquo;s undisputed leader in automotive reconditioning services and vehicle protection products &ndash; and our success is the result of the great people who serve our customers. We&rsquo;re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.</p></div><p></p><p>
This position is tasked with monitoring weather for potential hail damage, investigating damage, gaining business and overseeing the completion of services sold. In addition this position is responsible for developing strong relationships with customers and will act as the central point of contact between customers and operations. This position directly reports the Dent Wizard Regional RVP and is a dotted line to the VP of Hail Operations.</p><p></p><h2 class="jobSectionHeader"><b>
Essential Duties and Responsibilities</b></h2><p></p><p>
Sales and Customer Relationships</p><p>
Grow market share and increase revenue within assigned territory and/or accounts by executing best practices and strategic sales skills. This includes:</p><p>
Working to gain business in response to a hail storm in coordination with local management (when available)</p><p>
Working individually and in coordination with local managers to sign up or establish new business when no hail event has yet occurred.</p><p>
Improve existing accounts and build relationships with key personnel in targeted accounts and markets Proactively identify and resolve customer needs and or problems. Stay informed of current competitive activity. Represent Dent Wizard at industry trade shows when requested. Represent Dent Wizard to customers and potential customers in formal and informal sales presentations and meetings.</p><p></p><p><b>
Operations</b></p><p>
Monitor and coordinate all hail catastrophe response in the region and assist other regions as needed. Provide on-site determination of scope of damage and do estimates Secure retail service facilities and coordinate insurance company claim drives. Determine necessary staffing needs and manage all Dent Wizard personnel on site, including coordination of scheduling, training, management, and motivation. Oversight and management of technicians working in assigned territory.</p><p></p><p><b>
Administration</b></p><p>
Maintain sales/customer database. Maintain supply of all sales and marketing collateral. Support and adhere to Company policies and procedures, and uphold Dent Wizard&rsquo;s ethical standards and commitment to operating with the highest integrity.</p><p></p><p>
Qualifications</p><p>
Demonstrated ability to develop and maintain positive and productive working relationships with customers Outstanding selling, customer relations and organizational skills required Demonstrated ability to work independently while following and implementing complex directions and best practices. A proven track record of success in a sales role is required. Proven ability to increase revenues in existing accounts and to successfully sell into new accounts is necessary Must be available and willing to travel extensively including weekends and holidays. Experience in collision and/or catastrophe estimating is strongly preferred ACE certification, I-Car training and catastrophe management experience is a plus Bachelors Degree in Business Administration, Communications or directly related industry experience required. Credible and persuasive communicator and an active listener. Excellent presentation skills</p><p></p><p>
The compensation offered for this position will depend on qualifications, experience, and geographic location.</p><p></p><p>
The starting compensation is expected to be:
</p>$65,000-$75,000/ Year<p></p><p>
We offer a competitive &amp; comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.</p><p></p><p><b>
EOE Statement: </b>Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.</p><p></p><ul><li>ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com.</li></ul></div>

Regional Hail Manager

Shaw Industries

<div><div>Job Title</div>
Regional Project Manager<div></div><div>
Position Overview</div><div>
The Regional Project Manager is responsible for overseeing the construction phase of synthetic turf projects across their assigned region. This includes direct supervision of subcontractors, schedule and sequencing of installations, cost control, and quality assurance. The role serves as a key liaison between Shaw Sports Turf, customers, general contractors, and internal teams&mdash;supporting both project execution and long-term client satisfaction. The Regional Project Manager also plays a strategic role in developing subcontractor partnerships, supporting estimating, and driving operational efficiency.</div><div></div><div>
Key Responsibilities:</div><div></div><div>
Project Management</div><ul><li>
Manage and review subcontractor and vendor contracts prior to execution to ensure scope accuracy, cost alignment, and compliance with company standards.</li><li>
Review and approve shop drawings, submittals, and technical documents to verify compliance with project specifications and design requirements.</li><li>
Oversee all phases of project execution, including turf installation, base grading, infill, and punch lists.</li><li>
Schedule and sequence mobilizations, deliveries, and installation activities to meet deadlines.</li><li>
Ensure construction execution complies with plans, specifications, and Shaw standards.</li><li>
Conduct site surveys, job walks, and pre-bid/pre-construction meetings.</li><li>
Provide weekly forecasts, production reports, and project updates to leadership.</li><li>
Manage project closeout, including substantial completion, documentation, and owner training.</li><li>
Enforce safety regulations, standard operating procedures, and quality standards.</li></ul><div></div><div>
Client &amp; Customer Service</div><ul><li>
Serve as the regional customer service liaison, ensuring strong communication and problem resolution.</li><li>
Provide maintenance training and hand-off at project completion.</li><li>
Support Sales by attending pre-bid meetings, presentations, and providing technical expertise, where applicable,</li><li>
Conduct lifecycle site visits to assess field performance and customer satisfaction.</li><li>
Respond quickly to warranty, emergency service, and repair requests in coordination with Quality Department.</li></ul><div></div><div>
Financial &amp; Operational Oversight</div><ul><li>
Monitor scope changes, identifying opportunities for additional revenue or cost savings.</li><li>
Review and approve subcontractor invoices and assist with change order billing.</li><li>
Support estimating efforts to reduce installation and material procurement costs.</li><li>
Ensure profit and loss accountability for regional projects.</li></ul><div></div><div>
Supplier &amp; Subcontractor Development</div><ul><li>
Identify, evaluate, and build relationships with subcontractors across all trades in the region, with a focus on improving pricing competitiveness and enhancing quality of service.</li><li>
Develop local suppliers for infill, logistics, and field components.</li><li>
Build and maintain partnerships to improve regional execution capacity.</li></ul><div></div><div>
Lifecycle &amp; End-of-Life Management</div><ul><li>
Drive customer satisfaction through proactive maintenance and service programs.</li><li>
Develop and oversee regional teams for maintenance and support services.</li></ul><div></div><div>
Supervisory Responsibilities</div><ul><li>
Directly supervise subcontractors and vendors on job sites.</li><li>
Assign, direct, and evaluate work in accordance with company policies.</li><li>
Resolve project-related conflicts and maintain compliance with safety and quality standards.</li></ul><div></div><div>
Requirements:</div><ul><li>
Bachelor's Degree or equivalent work experience</li><li>
3 + Years of Project Management Experience</li><li>
Must be able to travel</li><li>
AutoCAD experience</li></ul><div></div><div>
Preferred:</div><ul><li>
Project Management experience in a construction environment</li><li>
Construction Management Degree</li><li>
CAD knowledgeable</li><li>
Microsoft Office Suite</li><li>
Project Management Software</li></ul><div></div><div>
Competencies</div><ul><li>
Deliver compelling communication</li><li>
Build customer satisfaction</li><li>
Build Trusting Relationships</li><li>
Adapt and Change</li></ul><div></div><div>
Work Shift</div>
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM<div></div><div>
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.</div></div>

Regional Project Manager

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