regional service manager

<div><p><b>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</b></p><p></p><p><br>
Would you like to become part of the world's most international company in the world?</p><p>
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p><br>
<br>
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express<br>
</p><p>Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!</p><p></p><p><b><br>
Overall Role Purpose</b></p><p></p><p>
Lead and modernize end-user services, digital workplace platforms, and cloud hosting operations across 19 MENA countries supporting 6,000+ users. Deliver secure identity services, automation-driven IT operations, and resilient cloud/on-prem hosting. Drive continuous improvement, financial efficiency, and strong alignment with global IT standards.</p><p></p><p><b>
Your Tasks:</b></p><p><b>
Digital Workplace &amp; End-User Service:</b></p><ul><li>
Own end-to-end end-user services delivery across MENA.</li><li>
Manage Microsoft 365, Intune, Azure AD, devices, collaboration tools, and access services.</li><li>
Enable zero-touch provisioning and automation to reduce support demand.</li><li>
Deliver digital employee experience and self-service capabilities.</li><li>
Monitor and improve endpoint health, adoption, and productivity metrics.</li></ul><p></p><p><b>
Application Hosting &amp; Cloud Operations:</b></p><ul><li>
Oversee server estate across private cloud, VMware, and Azure.</li><li>
Manage build/run lifecycle, patching, upgrades, DR, backup standards.</li><li>
Standardize application hosting, security baselines, and performance KPIs.</li><li>
Support migration to cloud and modernization initiatives.</li><li>
Maintain CMDB accuracy and infrastructure lifecycle planning.</li></ul><p></p><p><b>
Service Operations &amp; Reliability:</b></p><ul><li>
Drive ITIL v4 service management practices.</li><li>
Improve MTTR, SLA performance, and proactive monitoring.</li><li>
Implement experience-based SLAs and service analytics.</li><li>
Manage audits, compliance checks, and configuration standards.</li></ul><p><b>
Cybersecurity &amp; Compliance:</b></p><ul><li>
Enforce identity security, MFA, conditional access, zero-trust policies.</li><li>
Support compliance for data privacy and regulated jurisdictions.</li><li>
Partner with security teams on risk mitigation and incident response.</li></ul><p><b>
Cost Optimization &amp; FinOps:</b></p><ul><li>
Lead cost control and budget optimization for workplace and hosting services.</li><li>
Manage licensing, assets, cloud consumption, and vendor contracts.</li><li>
Run continuous TCO reduction and capacity optimization programs.</li></ul><p><b>
Leadership &amp; Stakeholder Management:</b></p><ul><li>
Partner with country IT teams and global IT functions.</li><li>
Manage strategic vendors and service providers.</li><li>
Build skills in automation, scripting, cloud, and experience analytics.</li></ul><p><b>
Your Profile:</b></p><ul><li>
Bachelor&rsquo;s degree in computer science, Engineering, or related field</li><li>
12+ years in IT infrastructure/workplace roles</li><li>
5+ years managing end-user services and cloud platforms in multinational environments</li><li>
Deep expertise in Microsoft technologies (M365, Azure, Windows Server/Client, Identity management &amp; Directory Services).</li><li>
Strong proficiency in VMware virtualization, cloud orchestration (private/public), and ITIL v4 best practices.</li><li>
Financial expertise in budget forecasting, vendor ROI analysis, and CAPEX/OPEX optimization.</li><li>
Proven success in designing cloud-first strategies that minimize downtime and ensure compliance with GDPR, ISO 27001, and industry standards.</li><li>
Executive-level communication translates complex technical issues into clear business value for C-suite stakeholders.</li><li>
Conflict resolution navigates cross-functional priorities to drive innovation while maintaining operational stability.</li><li>
Strategic decision-making aligns IT initiatives with business goals to enhance efficiency, security, and scalability.</li><li>
Crisis management anticipates risks, mitigates disruptions, and ensures business continuity.</li></ul><p></p><p><b>
Our Offer:</b></p><ul><li> Strong career support in an international environment.</li><li> Great culture and colleagues.</li><li> Multifarious benefit program.</li></ul><p></p><p>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</p><p></p><p><b><br>
We look forward to receiving your application!</b></p></div><p></p>

IT Regional Service Manager

DHL Express

<div>
 <strong>
  YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
  <br/>
  <br/>
 </strong>
 Would you like to become part of the world's most international company in the world?
 <br/>
 <br/>
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 <br/>
 <br/>
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
 <br/>
 <br/>
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 <br/>
 <br/>
 <strong>
  Overall Role Purpose
  <br/>
  <br/>
 </strong>
 Lead and modernize end-user services, digital workplace platforms, and cloud hosting operations across 19 MENA countries supporting 6,000+ users. Deliver secure identity services, automation-driven IT operations, and resilient cloud/on-prem hosting. Drive continuous improvement, financial efficiency, and strong alignment with global IT standards.
 <br/>
 <br/>
 <strong>
  Your Tasks:
  <br/>
  <br/>
 </strong>
 <strong>
  Digital Workplace &amp; End-User Service:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own end-to-end end-user services delivery across MENA.
  </li>
  <li>
   Manage Microsoft 365, Intune, Azure AD, devices, collaboration tools, and access services.
  </li>
  <li>
   Enable zero-touch provisioning and automation to reduce support demand.
  </li>
  <li>
   Deliver digital employee experience and self-service capabilities.
  </li>
  <li>
   Monitor and improve endpoint health, adoption, and productivity metrics.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Application Hosting &amp; Cloud Operations:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee server estate across private cloud, VMware, and Azure.
  </li>
  <li>
   Manage build/run lifecycle, patching, upgrades, DR, backup standards.
  </li>
  <li>
   Standardize application hosting, security baselines, and performance KPIs.
  </li>
  <li>
   Support migration to cloud and modernization initiatives.
  </li>
  <li>
   Maintain CMDB accuracy and infrastructure lifecycle planning.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Service Operations &amp; Reliability:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Drive ITIL v4 service management practices.
  </li>
  <li>
   Improve MTTR, SLA performance, and proactive monitoring.
  </li>
  <li>
   Implement experience-based SLAs and service analytics.
  </li>
  <li>
   Manage audits, compliance checks, and configuration standards.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cybersecurity &amp; Compliance:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Enforce identity security, MFA, conditional access, zero-trust policies.
  </li>
  <li>
   Support compliance for data privacy and regulated jurisdictions.
  </li>
  <li>
   Partner with security teams on risk mitigation and incident response.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cost Optimization &amp; FinOps:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead cost control and budget optimization for workplace and hosting services.
  </li>
  <li>
   Manage licensing, assets, cloud consumption, and vendor contracts.
  </li>
  <li>
   Run continuous TCO reduction and capacity optimization programs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leadership &amp; Stakeholder Management:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with country IT teams and global IT functions.
  </li>
  <li>
   Manage strategic vendors and service providers.
  </li>
  <li>
   Build skills in automation, scripting, cloud, and experience analytics.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Profile:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Engineering, or related field
  </li>
  <li>
   12+ years in IT infrastructure/workplace roles
  </li>
  <li>
   5+ years managing end-user services and cloud platforms in multinational environments
  </li>
  <li>
   Deep expertise in Microsoft technologies (M365, Azure, Windows Server/Client, Identity management &amp; Directory Services).
  </li>
  <li>
   Strong proficiency in VMware virtualization, cloud orchestration (private/public), and ITIL v4 best practices.
  </li>
  <li>
   Financial expertise in budget forecasting, vendor ROI analysis, and CAPEX/OPEX optimization.
  </li>
  <li>
   Proven success in designing cloud-first strategies that minimize downtime and ensure compliance with GDPR, ISO 27001, and industry standards.
  </li>
  <li>
   Executive-level communication translates complex technical issues into clear business value for C-suite stakeholders.
  </li>
  <li>
   Conflict resolution navigates cross-functional priorities to drive innovation while maintaining operational stability.
  </li>
  <li>
   Strategic decision-making aligns IT initiatives with business goals to enhance efficiency, security, and scalability.
  </li>
  <li>
   Crisis management anticipates risks, mitigates disruptions, and ensures business continuity.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Offer:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong career support in an international environment.
  </li>
  <li>
   Great culture and colleagues.
  </li>
  <li>
   Multifarious benefit program.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 <br/>
 <br/>
 <strong>
  We look forward to receiving your application!
 </strong>
</div>


YO! Sushi

Regional Manager- South Wales Region Field based - Wonderfield Group Contract: Full Time <br> Salary: 48,000- 50,000 <br> Contracted Hours: 40 <p>The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty fr  click apply for full job details

Regional Manager- South Wales Region

BSH Ev Aletleri Türkiye

<div>
 <p>
  Tomorrow is our home.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Find out how easily you can achieve this at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau, and Neff as well as our local brands, our focus truly is on innovation. And that doesn&rsquo;t just apply to our products and services but also drives the way in which we cooperate, exchange ideas, and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Responsibilities
  </strong>
 </p>
 <p>
  You think it is time for something different? Then you are at the right place! You will work in an exciting, international environment and contribute personally to the company&rsquo;s success. Expect exciting projects and versatile tasks, such as;
 </p>
 <p>
  <br/>
 </p>
 <p>
  /Define and execute regional service strategy aligned with company objectives
 </p>
 <p>
  /Drive performance and quality standards across authorized service centers
 </p>
 <p>
  /Enhance service processes to ensure efficiency and customer satisfaction
 </p>
 <p>
  /Analyze market trends, customer insights, and complaints to develop action plans
 </p>
 <p>
  /Report regional performance results and improvement initiatives to senior management
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Profile
  </strong>
 </p>
 <p>
  /Bachelor&rsquo;s degree in Engineering, Business, or related fields; 10+ years in service management
 </p>
 <p>
  /Strong leadership with proven experience in managing service networks
 </p>
 <p>
  /Fluent in English, advanced in MS Office (Excel) and CRM systems (preferred)
 </p>
 <p>
  /Customer-oriented, analytical, adaptive to multinational environments
 </p>
 <p>
  /Willingness to travel, with a solution-focused and results-driven mindset
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Benefits
  </strong>
 </p>
 <p>
  / Flexible working hours schemes and diverse career opportunities
 </p>
 <p>
  / Individual development programs and international perspectives
 </p>
 <p>
  / Modern healthcare services
 </p>
</div>


West Anatolian Region Service Manager

Woodward Management Partners

<div><div><b>Regional Service Support</b></div>
<div></div><div><b>SKILLS, KNOWLEDGE &amp; PERSONAL CHARACTERISTICS: </b>The following attributes are desirable for job success: Responsible for maintaining and improving the integrity of the Company&rsquo;s portfolio of physical assets in accordance with the Company's mission, vision, and objectives. This key position will be responsible providing maintenance support functions across multiple locations within a designated region and has the skillset to fill any role within the service department. Service support includes performing technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of assigned properties meet the Company&rsquo;s standards for cleanliness, appearance, safety, and overall functionality. The <b>Regional Service Support </b>must have exceptional apartment maintenance experience, knowledge of appliance repair, light carpentry, plumbing and electrical knowledge, heating and cooling system experience, basic computer skills, knowledge of life safety procedures, safety conscious, steady and dependable, ability to work with pressure of deadlines, ability to travel overnight roughly 10%, and work a flex work schedule if needed to accommodate property emergencies. Must be able to deliver a high level of customer service. <b>SUMMARY OF FUNCTIONS: </b>As the <b>Regional Service Support </b>you will travel between properties within a designated region as assigned to assist with make readies, work orders, curb appeal, etc. You will be responsible for assisting the assigned regions site teams in their effort of maintaining the physical condition and appearance of the respective properties through collaboration with the assigned communities Service Directors, Service Technicians, Grounds and Housekeeping personnel. Must have the ability to work independently when utilized in all service specific roles where a focus for timely work order execution and make ready completion is priority but must also be capable of organizing, coordinating, supervising, and managing the overall maintenance program when needed at communities where leadership roles are not filled and can comfortably step in to the Service Director role when needed. <b>ESSENTIAL FUNCTIONS: </b>The Regional Service Support is responsible for assisting in the maintenance requirements of the assigned properties within their region, including but not limited to:</div>
<div>1)Will work at communities within portfolio as assigned by Regional Service Director and/or VP of Capital andService Operations.</div>
<div>2)Will have the ability to fill any role necessary within the service department, dependent on need of thecommunity assigned and as communicated by Regional Service Director and/or VP of Capital and ServiceOperations.</div>
<div>3)Completes assigned work orders generated from resident requests for service, as well as recurringpreventative maintenance work orders, by diagnosing the source or cause of the defect or problem, andmaking repairs in accordance with established policies, procedures, safety standards, and code requirements.</div>
<div>4)Completes the &ldquo;make-ready&rdquo; process to prepare vacant apartment homes for leasing and new move-ins bycompleting the pre-move-out inspection, creating a &ldquo;punch&rdquo; list of maintenance work needed, schedulingvendors and contractors as needed, obtaining needed supplies and materials, completing all maintenancetasks, and inspecting completed work.</div>
<div>5)Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.</div>
<div>6)Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, notbeing wasteful with materials and supplies, and practicing the correct use for tools and equipment</div>
<div>7)May periodically inspect work performed by contractors, vendors and other service providers to verify the work,materials and services meet quality standards, scope and specifications as required.</div>
<div>8)Will periodically assist in conducting routine property inspections to identify safety and risk managementconcerns, keep the property in good repair, and communicate concerns about the physical needs of theproperty to management.</div>
<div>9)When filling the Service Director role this position will work with property software &ndash; Yardi / App Work&ndash; toreview status of make readies and outstanding work orders. Ensure that adequate scheduling occurs at the sitelevel to make certain that all vacant units are kept ready for occupancy. Provide assistance and oversite forthe push to complete all resident work orders within a 24/48 hour time frame.</div>
<div>10)Inspect vacant units on site visits to ensure units are meeting energy expectations and that vacant ready unitsare being maintained for move in</div>
<div>11)Promote good public relations with residents, co-workers, and company staff. Always display a friendly andcourteous attitude towards prospects, residents, vendors and other employees through the &ldquo;Exceeding yourExpectations&rdquo; culture. Maintain professionalism at all times.</div>
<div>12)Partner with the VP of Capital Projects, Regional Directors, Community Directors, and Service Directors todevelop a high-quality on-site Service Team through implementation of effective training, mentoring, andcoaching programs. Connect with and mentor all Service Team members to identify candidates for futureadvancement.</div>
<div>13)Provides mentorship and leadership to Service Teams to create the pursuit for exemplary customerservice to residents, fellow employees, vendors, etc. Strives to create a professional environment in allconditions and circumstances to provide the highest level of service.</div>
<div>14)Provide hands on training to Service Directors and Technicians to improve team&rsquo;s ability to diagnose andrepair standard maintenance related issues.</div>
<div>15)Ensure that all physical aspects of the property are fully functional, safe, and attractive. Visually inspectgrounds, buildings, and apartment units on a regular basis. Coach and follow up with site team onimprovements. Notify the VP of Capital Projects and Regional Directors of any risk management issues atthe property.</div>
<div>16)Inspect maintenance shop inventories to confirm that proper inventory levels are maintained, shop meets theWoodward Partners Shop expectations, equipment is well maintained, and that overall organizational practicesare being managed.</div>
<div>17)Perform, and report on, all work according to the safety standards of the company, OSHA, health codes andWoodward partners Service Operations Manual.</div>
<div>18)Ensure all required documentation is completed accurately and according to Woodward Partners policy, asidentified in the Woodward Partners Service Operations Manual (Refrigerant Logs, Pool Chemical Logs,Lighting logs, etc.)</div>
<div><b>ORGANIZATIONAL RELATIONSHIP</b>: Reports directly to the VP of Capital and Service Operations, whohas the primary authority to determine the exact &ldquo;day-to-day&rdquo; duties of the Regional Service SupportSpecialist. This determination will take into consideration the supervisor&rsquo;s skills, experience and careergoals, and how they best fit into the operational needs of the property. Works with vendors, property officepersonnel, Service Teams, Regional Managers, Woodward Executive Team, outside service providers andvendors, and corporate support personnel.</div>
<div><b>OTHER REQUIREMENTS:</b></div>
<div><b>Hours of Work</b>: 8:00/9:00a.m. to 5:00pm/6:00p.m., Monday through Friday.</div>
<div><b>Transportation: </b>Must have a reliable vehicle to transport tools and equipment to job sites. Bondable and ValidDriver&rsquo;s License.</div>
<div><b>PHYSICAL DEMANDS: </b>Extensive mobility and good physical condition. The ability to lift 100 lbs. for the installation and removal of appliances. The ability to operate all required hand tools to make repairs. The ability to walk, stand, sit, kneel, squat, bend, stoop, push, pull, twist, climb stairs, climb ladders, grasp, squeeze, and reach including overhead items in need of repairs. The ability to drive to and from job sites. Tolerance to all extremes of hot and cold weather, as may be necessary.</div>
<div><b>Tools: </b>Must provide own basic tools or be willing to obtain the required hand tools</div>
<div><b>Specific Skills: </b>Must be knowledgeable and skilled in the safe use and maintenance of the following:</div>
<div><b>Hand tools</b>: Various wrenches, screwdrivers, grips, sledgehammer, hammer, snips, post hole diggers, saws, etc.</div>
<div><b>Power Tools</b>: Wrenches, grinder, sander, drill, saws, etc.</div>
<div><b>Moving &amp; Job Aids</b>: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, stepladders, full ladders, double ladders etc.</div>
<div><b>Mechanical Equipment</b>: Motors, pumps, compressors, blowers, electric and hand powered augers, etc.</div>
<div><b>Measuring Devices</b>: Voltmeters, ohmmeters, testing meters, PH tests, etc.</div>
<div><b>WORKING ENVIRONMENT: </b>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. Occasional exposure to bedbugs or pests is common in the multifamily industry. May need to work outdoors in the climate of the region where the property is located.</div>
<div><b>EDUCATION AND EXPERIENCE: </b>Minimum of 5 years&rsquo; experience in multi-family property maintenance or related field. High school diploma or GED or trade school certification required. EPA Section 608 required. CPO Certification Required. CAMT preferred.</div>
<div><b>COMMUNICATION: </b>Must be able to communicate effectively with residents, staff, supervisors and vendors verbally and in writing. Ability to read, write and verbally communicate in English.</div>
<div><b>REASONING ABILITY</b>: Has the ability to apply common sense understanding to carry out basic written or oral instructions.</div>
<div><b>MATHEMATICAL SKILLS: </b>The ability to add and subtract two-digit numbers and to multiply and divide with 10&rsquo;s and 100&rsquo;s. The ability to perform these operations using units of American money and weight measurement, volume and distance.</div>
<div><b>COMPUTER SKILLS: </b>Microsoft Word, Microsoft Outlook, Microsoft Excel and Yardi Voyager knowledge preferred.</div>
<div><b>PRE-EMPLOYMENT TESTING: </b>Must complete the Maintenance Skills Exam</div>
<div>obtaining the minimum score of at least 80%. Pass drug test and background check requirements.</div>
<div><b>PERSONAL APPEARANCE: </b>Dress, grooming and personal cleanliness standards contribute to the business image of Woodward Partners. During business hours or when representing the company, you are expected to present a clean, neat and tasteful appearance. Refer to Employee Handbook for complete Personal Appearance Guidelines:</div>
<div>Woodward Partners service uniforms will be issued to all regional service personnel (shirt, jacket and cap). Uniforms must be freshly washed and neat. Uniform shirts must be tucked in and kept in good condition</div></div>

Regional Service Support

Flix

<div>
 At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
 <br/>
 <br/>
 As we expand our operations in South India, one of the fastest-growing bus markets in the world, we are looking for a motivated &amp; driven Regional Operations Manager to help us drive operational excellence.
 <br/>
 <br/>
 Based in Bangalore, this is an exciting opportunity to play a pivotal role in ensuring the seamless execution of our ground operational excellence, data analysis and vendor management processes!
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage day-to-day interactions with operators, ensuring seamless service and supporting vehicle preparation and customization
  </li>
  <li>
   Manage a team of Operations Associates on the ground, guiding them to execute daily tasks efficiently and ensuring overall operational success
  </li>
  <li>
   Build and nurture strong relationships with bus stations and operators, fostering collaboration and smooth operations
  </li>
  <li>
   Monitor and improve operational KPIs, ensuring operators adhere to our processes and standards, while identifying and solving risks
  </li>
  <li>
   Work with operators to optimize platform data and processes, gathering feedback to drive improvements
  </li>
  <li>
   Support operators with training content for drivers, ensuring they provide excellent service and meet quality standards
  </li>
  <li>
   Conduct and manage audits, as well as gather stakeholders&rsquo; feedback to ensure operators comply with safety regulations and operational standards
  </li>
  <li>
   You will travel across South of India (30% of time)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in business, engineering, or a related field
  </li>
  <li>
   5-7+ years of work experience in operations management, ideally within rapidly scaling startups in transportation, logistics, mobility, or delivery sectors
  </li>
  <li>
   Experience in managing and training ground team is a strong plus
  </li>
  <li>
   Experience in designing operational processes is a strong plus
  </li>
  <li>
   Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
  </li>
  <li>
   Deep understanding and expertise in the South India consumer tech landscape
  </li>
  <li>
   Resilience to navigate and thrive in fast-paced, high-pressure environments.
  </li>
  <li>
   Keen attention to detail with an unwavering pursuit of excellence
  </li>
  <li>
   You are organized and autonomous, have a team and customer-oriented working style and consider yourself a travel enthusiast with a proactive attitude towards challenges
  </li>
  <li>
   Fluent in 2 of the languages: Kannada, Tamil, Telugu, and Malayalam
   <br/>
   <br/>
  </li>
 </ul>
 We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends &amp; family.
  </li>
  <li>
   Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
  </li>
  <li>
   Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
  </li>
  <li>
   Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
  </li>
  <li>
   Learning &amp; Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
  </li>
  <li>
   Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
   <br/>
   <br/>
  </li>
 </ul>
 To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
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 <strong>
  Why Join Flix?
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 </strong>
 At Flix, you&rsquo;ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
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 As we continue to expand across the globe, you can make a real difference in how we work.
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 If you&rsquo;re ready to grow and lead your journey, Flix is the place for you!
</div>


Manager Regional Operations - Bangalore (m/f/d)

Pfizer

<div><div>Why Patients Need You</div><div>
Technology impacts everything we do. Pfizer&rsquo;s digital and &lsquo;data first&rsquo; strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.</div><div></div><div>
The Digital and Technology Business Service Manager is a technology-focused Digital professional who works in close partnership with the Digital &amp; Technology Leads from countries / clusters to maximize the business value of investments by managing country operations and driving deployment and adoption of regional and global technology solutions and services. This position is responsible for supporting the business in the assigned market or cluster of markets including both Head Office and Field Force colleagues in the MERA-ST region (Middle East, Russia, Africa, Saudi Arabia, Turkey). The Business Services Manager (BSM) works in a collaborative, creative and flexible way to manage change and plans and executes technology initiatives and projects within the market or market cluster. The BSM manages daily operations and escalations and serves a vital role in ensuring client satisfaction for Digital &amp; Technology services and solutions.</div><div></div><div>
What You Will Achieve</div><div>
In this role, you will:</div><ul><li><div>
Partner with Pfizer Digital &amp; Technology and market contacts to operationalize change management plans and deliver solutions effectively and efficiently.</div></li><li><div>
Serve as a liaison between global program teams / service owners, Pfizer Digital &amp; Technology teams and local market stakeholders.</div></li><li><div>
Own accountability for change management, cascading communications and support services escalations.</div></li><li><div>
Track adoption / Customer Satisfaction metrics at market levels using internal market dashboards / scorecards.</div></li><li><div>
Collaborate with other Digital &amp; Technology teams to resolve cross-functional service and support issues and escalate when needed.</div></li><li><div>
Ensure systems and operations act in accordance with global and local policies and compliance rules.</div></li><li><div>
Provide audit support for local applications and continuous preparation</div></li><li><div>
Understand client&rsquo;s operational needs and how to make them reality through Pfizer Digital &amp; Technology offerings and service providers.</div></li><li><div>
Analyze business requests to determine how best to create successful resolution and direct the request to the appropriate internal digital teams.</div></li><li><div>
Provide guidance / training to business colleagues on how to maximize the use of local / global digital &amp; technology capabilities and drive business outcomes using AI.</div></li><li><div>
Be a catalyst for driving reinvention for growth &amp; efficiency using AI that goes beyond transformation.</div></li><li><div>
Demonstrate a strong curiosity for technology innovation and be an early adopter role model for AI capabilities.</div></li><li><div>
Be driven by a speed to value mindset underpinned by proof points embedded in rapid prototypes.</div></li><li><div>
You understand the lifecycle of projects like how it&rsquo;s managed and reviewed, how company audits work, and how information security and risk management are handled.</div></li></ul><div></div><div>
Here Is What You Need</div><ul><li><div>
Bachelor&rsquo;s degree or similar in Science, Technical, Engineering or Business-related discipline is a minimum requirement.</div></li><li><div>
Relevant experience of 7-12 yrs in Information Technology or in the pharmaceutical / life sciences industry is preferred.</div></li><li><div>
Extensive proven experience in large IT organizations.</div></li><li><div>
IT Service Management qualifications e.g. ITIL (desired)</div></li><li><div>
Experience in working and collaborating with cross-functional / matrix teams.</div></li><li><div>
Strong communication and collaboration skills.</div></li><li><div>
Good understanding of the software development lifecycle methodologies.</div></li><li><div>
Fluency in written and oral business English is essential.</div></li><li><div>
This is a J070 role.</div></li></ul><div></div><div>
Organizational Relationships</div><ul><li><div>
The candidate must be based in a country in the MERA (Middle East, Russia, Africa) region.</div></li><li><div>
The Digital and Technology Business Services Manager will report to the Senior BSM Manager in the region.</div></li><li><div>
There will be frequent interaction with commercial colleagues in the Business Units.</div></li><li><div>
Teamwork with other BSM, Digital &amp; Technology Lead, Service Delivery Mangers, solutions enablement &amp; delivery organizations (Creation Centers) and Risk Management and Compliance will also be frequent in this role.</div></li><li><div>
There will be interaction with External Support Vendors and management companies.</div></li></ul><div></div><div>
Non-Standard Work Schedule, Travel Or Environment Requirements</div><ul><li><div>
Digital &amp; Technology is a 7x24x365 operation. This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours.</div></li><li><div>
Some travel maybe required &ndash; less than 10%.</div></li></ul><div></div><div>
EEO (Equal Employment Opportunity) &amp; Employment Eligibility</div><div>
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.</div><div><br>
<br>
Work Location Assignment: Hybrid</div><div></div><div>
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</div><div></div>
Information &amp; Business Tech</div><div></div>

Digital & Technology Business Services Manager, MERA - ST Region

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