registration coordinator

New Season

<div>Description 
 
Patient Registration Coordinator
Job Description
New Season 
Reports to: Program Director
Job Code: TC43
Department: Clinic
FLSA: Non-Exempt
Direct Reports: 0
For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder (&quot;OUD&quot;).
Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.
Job Summary:
This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly. 
Essential Functions:
Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable. Collects co-payments and patient financial responsibility at the time of service. Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy. Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes. Verify insurance benefits and obtain prior authorization as necessary. Complete Administrative tasks including answering phones, check and deliver mail, maintain supply inventory, anticipate supply needs, order supplies, and verify receipt of supplies, as applicable. Maintains confidentiality and safeguards the operations of the business. Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met. Adheres to the service policy and principle of CMG/New Seasons. Other duties assigned. 
Supervisory Responsibilities: (This position will supervise non-exempt staff in support roles performing duties described in &quot;Essential Functions&quot;.)
None 
Essential Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). 
Education/Licensure/Certification: This position requires a High School Diploma or GED. 
Required Knowledge: The candidate will have a strong customer service background, knowledge of electronic health records systems, and medical insurance. 
Experience Required: This position requires a minimum of 1-year receptionist and cashier or other related experience and a minimum of 1-year of healthcare experience. 
Skill and Ability: The position requires the ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy, and the ability to effectively learn new software programs. Use strong communication skills. Ability to read, analyze, and interpret the most complex documents. Ability to effectively present information to management, public groups, and customers. 
Physical Demands/Work Environment:
(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 
Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment. 
Talking: To convey detailed or important instructions to employees, patients, and applicants. 
Hearing: Ability to hear normal conversations and receive ordinary information. 
Vision: Average, ordinary, visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more. 
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally. 
Working Conditions:
(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 

Ability to operate in an open work area with moderate everyday noise. 
Core Competencies: 
_ Analytical Skills
_ Business Acumen/Understanding the Organization
_ Communication
_ Detail Orientation/Attention to Detail
_ Ethics/Values/Integrity
_ Information Gathering
_ Problem Solving
_ Time Management 
Mental Activities:
(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 
Reasoning Ability:
Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality. 
Mathematics Ability:
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. 
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and responds to questions from groups of managers, employees, patients, and the general public. 
Job or State Requirements 
 
HS diploma/GED, medical insurance verification experience preferred</div>

Part Time Patient Registration Coordinator

Cenikor Foundation

<div>Cenikor's Value Proposition - What's In It for You?:
<ul><li>
PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year. 
</li><li>
COMPETITIVE PAY, BENEFITS, PAID TIME OFF, TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.<ul><li><ul><li>
Benefits for full-time team members include Medical, Dental, Vision, Basic Life &amp; AD&amp;D, LTD, STD, Accident, Critical Illness, HRA/FSA</li></ul></li></ul></li><li>
STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.</li><li>
CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals.</li><li>
STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here 
</li><li>
The work we do isn't easy. If you like to work hard, to serve others and to have FUN with your team while achieving goals, Cenikor will be the right place for you!</li></ul>

Schedule: Sunday - Wednesday 4pm-9pm

ESSENTIAL FUNCTIONS:
<ul><li>
Serve as the initial and primary point of contact for clients prior to and upon arrival for intake appointments.</li><li>
Perform reminder calls to clients prior to schedule intake date, to confirm client's anticipated arrival and identify any barriers to conversion. Re-schedule intake appointments upon request with approval.</li><li>
Greet all visitors and professionally represent the organization through written correspondence, telephone and personal contact.</li><li>
Provide personalized support and concierge level service for clients during their journey to recovery.</li><li>
Review client financial responsibility and facilitate conversations related to pay source and funding. Provide financial counseling for clients while exploring funding options to support care.</li><li>
Manage client portal accounts within the electronic health record including reminders, messages, appointment requests and documents.</li><li>
Complete daily, weekly and monthly reporting client conversion rates, and outcomes for any client not accepted for admission to the program, and intakes that are not completed. Report daily facility status update, including census information, number of admissions, discharges, and total number of active clients in the facility, and require documentation due dates. Generate statistical reports from databases when necessary for facility management and corporate office.</li><li>
Develop, collaborate and maintain excellent communication with referral sources, including all legal and criminal justice systems, outreach managers/business development managers and community partners in conjunction with the access center. Review and assist with the wait list managed by Access Center as needed. Communicate client priority population status aligned with Cenikor policy and procedure.</li><li>
Assess client access barriers, and consult with the corporate office, Manager, Access Center and Admissions /Facility Director, and Access Center to reduce impediments to treatment. Provide information for appropriate outside referrals for any client not accepted for admission to the program as applicable.</li><li>
Work closely with the Clinical Team, Utilization Review, and Facility Director to ensure accurate and timely communication of client information required to facilitate successful authorization during the utilization review process.</li><li>
Provide effective communication to client/family, team members and other health care staff regarding benefits, appointment scheduling, client responsibility via email, client portal or other means; provide proper forms for financial responsibility, self-pay clients, payment arrangements and/ or payments due at intake.</li><li>
Coordinate scheduled intakes with scheduled discharges to drive maximum use of program or bed capacity. Collaborate with access center team to ensure adequate calendar availability to permit access to all persons interested in admission to Cenikor. Coordinate intake appointments or other calendar appointments for the Counselors/Clinical Manager/Nurse Manager with Access Center.</li><li>
Ensure clients initiating communication are contacted within the set required timeframe and intakes are completed as appropriate.</li><li>
Manage intake and registration process, ensuring appropriate screening and interviewing, accurate completion of all registration documentation with clients as necessary for admission to the program. Review client portal documentation and consents prior to client arrival for availability.</li><li>
Review and/or complete all consents with clients. Update client pending status in Welligent to reflect active, and complete enrollment in CMBHS, if applicable.</li><li>
Coordinate facility tour and introductions with Behavioral Health Technicians. Ensure a review of safety protocols, and fire exit locations is completed with the client during the tour.</li><li>
Develop and maintain processes with insurance department to maximize revenue, including initiating contact with insurance billing department to coordinate collection of client responsibility.</li><li>
Maintain patient records by obtaining, recording, and updating personal and financial information in Welligent as well as CMBHS, if applicable, for monthly reporting and appropriate billing and authorization purposes.</li><li>
Responsible for understanding 3rd party payor process related to verification, authorization and reauthorization as well as client responsibility and collections. Work with insurance and billing department to actively manage 3rd party payor clients to ensure quality client care and fiscal responsibility, as appropriate.</li><li>
Uphold the core principles of Cenikor's culture and create a positive working environment for all team members.</li><li>
Maintain compliance with federal and state regulatory standards as well as Cenikor policies and procedures. Participate in QA process, ensuring all standards are met. Assist with implementation and ensure on-going compliance to CARF standards.</li><li>
Maintain strict confidentiality on all client and Foundation matters and refer questionable issues to Manager, Access Center and Admissions and/or Facility Director.</li><li>
Coordinate with cleaning staff and behavioral health technicians to manage lobby cleanliness and standards to ensure professional presentation for clients at all times.</li><li>
Perform additional duties as assigned and consistent with exempt functions as defined in this job description.</li></ul>

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:
<ul><li>
Possesses good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.</li><li>
Knowledgeable of insurance, Medicaid and state funding intake and admissions criteria and timelines.</li><li>
Experienced and capable in communicating client needs and identifying appropriate resources for client development.</li><li>
Present a positive, customer service oriented, and professional image.</li><li>
Possesses good oral and written communication and public speaking skills.</li><li>
Experienced in working with diverse population.</li><li>
Knowledge of Microsoft Office software required, including MS Outlook calendar.</li><li>
Good ethical and business standards.</li><li>
Ability to lead by established goals and objectives.</li><li>
Ability to consistently uphold the Core Principles of Cenikor's Culture:</li><li>
Demonstrate mission of service to our clients</li><li>
Positive, respectful communication with both staff and clients</li><li>
Demonstrate self-motivation and perseverance to achieve goals.</li><li>
Role model appropriate, professional behaviors including appropriate client boundaries.</li><li>
Work effectively as part of a team, helping to set up others for success.</li></ul>

Education:
<ul><li>
High school diploma/GED required.</li><li>
Associate degree preferred.</li></ul>

Licensure Required:
<ul><li>
LCDC-i preferred
</li></ul>Experience:
<ul><li>
Previous experience in patient registration or financial services role preferred.</li><li>
Knowledge of criminal justice system helpful</li></ul>

IMPORTANT NOTES:
<ul><li>
EQUAL OPPORTUNITY EMPLOYER</li><li>
DRUG FREE WORKPLACE</li></ul></div>

Client Registration Coordinator - Austin, TX

AMC MOTORS TRADING LLC

Job Title: Office Administrator (RTA &amp; Insurance Coordinator)Location: UAE Industry: Automobile / Auto Repair / TradingJob Summary:We are looking for a responsible and experienced Office Administrator who can independently handle RTA-related transactions and vehicle insurance processes while managing daily office administrative tasks.Key Responsibilities:<ul><li>Handle all RTA transactions (vehicle registration, renewal, transfer, fines, inspections, plate issues, etc.).</li><li>Process and coordinate vehicle insurance (new policies, renewals, claims follow-up).</li><li>Liaise with insurance companies and customers regarding documentation and approvals.</li><li>Prepare and maintain proper records of vehicles, insurance, and RTA documents.</li><li>Manage office documentation and filing system.</li><li>Coordinate with PRO for any government-related work if required.</li><li>Prepare reports and update management regularly.</li><li>Assist in HR and basic accounting support if needed.</li></ul>Requirements:<ul><li>Minimum 2 years of UAE experience in RTA and insurance handling.</li><li>Good knowledge of UAE traffic rules and RTA procedures.</li><li>Experience in automobile workshop/trading company preferred.</li><li>Good communication skills (English &amp; Hindi; Arabic is an advantage).</li><li>Proficient in MS Office (Excel, Word).</li><li>Ability to handle multiple tasks independently.</li></ul>Preferred Skills:<ul><li>Experience with insurance claim processing.</li><li>Knowledge of Tasjeel / Shamil systems.</li><li>Strong coordination and follow-up skills.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Office Administrator

AlephYa

The Role
 We are seeking a meticulous and proactive Registration Assistant to join our team in Abu Dhabi. The ideal candidate will support the registration processes, ensuring accuracy and compliance with company standards and regulatory requirements. This role demands excellent organizational skills and a keen eye for detail, aimed at facilitating smooth and efficient operations. Responsibilities: - Manage and process registration documents accurately and promptly. - Ensure compliance with regulatory requirements and company policies during registration procedures. - Maintain organized records of registrations and related documentation. - Communicate effectively with internal teams and external clients to coordinate registration activities. - Assist in resolving registration issues or discrepancies in a timely manner. - Provide administrative support as needed to enhance the registration process. - Stay updated with changes in registration regulations and standards relevant to the industry.
 
Requirements
 <ul>
<li>Bachelor's degree or equivalent experience in administration or related field. - Strong organizational and multitasking abilities with high attention to detail. - Excellent communication skills, both written and verbal, in Arabic and English. - Proficiency in Microsoft Office Suite and data management systems. - Ability to work independently and collaboratively in a fast-paced environment. - Prior experience in registration or administrative roles is an advantage. - Fluency in Arabic is a plus but not mandatory.</li>
</ul>
About the company
 AlephYa is an educational group established in the UAE that owns and operates schools across the GCC with a core focus on nurturing global citizens who have a strong connection to their heritage and the world we live in. Our schools provide high quality education that is affordable and accessible to every child. Staying true to its origins, the name AlephYa was inspired from the first and last alphabets of the Arabic language respectively. Aleph & Ya represent the A to Z of learning and education.

Assistant Registrar

Optum

<div>$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As an Associate Patient Care Coordinator, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. Positions may be available in the following areas: Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child and Transplant Services.
Hours: Wednesday - Friday 5:00AM - 5:30PM
Location: Mercy Gilbert Medical Center (MGMC), located at 3555 S Val Vista Dr, Gilbert, AZ 85297
Primary Responsibilities:<ul><li>
Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits</li><li>
Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner</li><li>
Utilizes computer systems to enter, access or verify patient data in real - time ensuring accuracy and completeness of information</li><li>
Positions for this function will be responsible for checking in and obtaining all demographics and insurance information for patients</li><li>
Answer billing questions</li><li>
Deliver and create patient estimates based off insurance benefits</li></ul>
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:<ul><li>
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays</li><li>
Medical Plan options along with participation in a Health Spending Account or a Health Saving account</li><li>
Dental, Vision, Life&amp; AD&amp;D Insurance along with Short-term disability and Long-Term Disability coverage</li><li>
401(k) Savings Plan, Employee Stock Purchase Plan</li><li>
Education Reimbursement</li><li>
Employee Discounts</li><li>
Employee Assistance Program</li><li>
Employee Referral Bonus Program</li><li>
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)</li></ul>
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
High School Diploma/GED</li><li>
6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role or call center environment</li><li>
Basic level of proficiency with computer and Windows PC applications, including the ability to learn new and complex computer system applications</li><li>
Ability to work Wednesday - Friday 6:00PM - 6:30AM</li></ul>
Preferred Qualifications:<ul><li>
1+ years of registration experience in a hospital OR medical setting</li><li>
Understanding of medical terminology</li><li>
Working knowledge of insurance policies and procedures and patient care setting</li></ul> 
**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis (&quot;Internal Candidates&quot;) are not eligible to receive a sign on bonus. 
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 
#RPO #RED</div>

Associate Patient Care Coordinator

Northwell Health

<div>Job Description
Admits patients and provides information regarding hospital rules and regulations. Conducts interviews to obtain demographics and insurance information. Keys information into the Patient Registration System. Obtains appropriate signature on medical, legal and financial forms. Performs a variety of other clerical duties related to patient's admission, including but not limited to, verification of patients insurance information and prior account balances, preparation of patient's charts, and registration forms and addressograph plates.
Job Responsibility
<div><ul><li>Admits patients to hospital and provides information regarding hospital regulations and policies (i.e</li><li>
Patient Bill of Rights, Health Care Proxy etc.).Conducts interviews to obtain demographics, insurance information etc</li><li>
and enters data into hospital Patient Registration System.Communicates hospital's collection policy and collects deductibles and co-pay obligations.Obtains appropriate signatures on medical, legal and financial forms</li><li>
Prepares charts, registration forms, patient addressograph plates etc</li><li>
Forwards required items to nursing unit/clinic.Maintains manual bed board and reconciles daily census to nursing units</li><li>
Notifies nursing unit of patients arrival and arranges to have patient escorted to their room.Contacts insurance carrier(s) to obtain all information necessary for the successful billing of third party payors in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.)</li><li>
Re-verifies insurance of recurring patients.Performs financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the hospital</li><li>
Reevaluates sliding scale assignment annually.Reconciles charge documents with patient logs and enters charges into the Patient Registration System</li><li>
Schedules patient for clinic visits, pre-admission testing, special tests and consultations, OR bookings and arranges patient transportation, as needed.Responsible for answer telephone, maintaining files, sorting mail and keeping inventory of supplies</li><li>
Informs manager of all activities, needs and problems</li><li>
Performs related duties, as required</li><li>ADA Essential Functions</li></ul></div>
Job Qualification<ul><li>
High School Diploma or equivalent, required. Prior customer service experience, required.Data entry skills (80 keystrokes per minute), required.Must pass Site training program within the normal probationary period.Communicate effectively in English (speaking and reading)
This is a 3-month temporary position. Monday-Friday 9am-5pm. Fully remote. 
</li></ul><div> 
<ul><li>Additional Salary Detail
</li></ul>The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).</div></div>

Access Service Representative ( 3 month TEMP)

Nova Southeastern University

<div>We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. 


Primary Purpose:

Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. 


Job Category: Non-Exempt

Hiring Range: 18.25

Pay Basis: Hourly

Subject to Grant Funding? No
Essential Job Functions:

1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 
 
2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 
 
3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 
 
4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 
 
5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 
 
6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 
 
7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 
 
8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 
 
9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 
 
10. Identifies patient&rsquo;s liability, out of pocket expenses, and advise patients of past due balance. 
 
11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 
 
12. Assures regulatory and compliance requirements follow local payor coverage determinations. 
 
13. Ensures accurate pre-appointment registration. 
 
14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 
 
15. Refers patients to appropriate health care services or resources. 
 
16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 
 
17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 
 
18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 
 
19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 
 
20. Demonstrates University's core values and service values in all interactions. 
 
21. Completes special projects as assigned. 
 
22. Performs other duties as assigned or required.

Job Requirements:

Required Knowledge, Skills, &amp; Abilities: Knowledge: 
1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 
2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 
3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 
4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. 
 
Skills: 
1. Complex Problem Solving &ndash; Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 
2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
3. Speaking - Proficient skills in talking to others to convey information effectively. 
4. Service Orientation - Proficient skills in actively looking for ways to help people. 
5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 
6. Time Management - Proficient skills in managing one's own time and the time of others. 
7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. 
 
Abilities: 
1. Oral Comprehension &amp; Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 
2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 
3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 
4. Written Comprehension &amp; Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. 
 
Physical Requirements and Working Environment: 
1. Speech Recognition - Must be able to identify and understand the speech of another person. 
2. Speech Clarity - Must be able to speak clearly so others can understand you. 
3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 
4. Travel - Must be able to travel on a daily and/or overnight basis. 
5. May be required to work nights or weekends. 
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. 

Required Certifications/Licensures:

Required Education: High School Diploma or Equivalent

Major (if required:

Required Experience: One (1) year of customer service experience. 

Preferred Qualifications:

1. Associate or Bachelor's degree. 
2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 
3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 
4. Experience using Banner, Recruit and/or Avaya systems. 
5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 
6. Knowledge of Health Insurance Portability &amp; Accountability Act (HIPAA). 
7. Experience using NextGen and/or Avaya systems. 
8. Bilingual Proficient in English and Spanish.

Is this a safety sensitive position? No
Background Screening Required? Yes
Pre-Employment Conditions: 


Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.</div>

Customer Service Representative I - NCC - 996120 **Remote work only in Broward, Dade, Palm Beach and Lee County**

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