registration scheduling specialist

The University of Kansas Health System

<div><div><div><div><div><div><div><div><h1 class="jobSectionHeader">Position Title
</h1></div></div></div></div></div></div></div>Patient Scheduling Specialist
Westwood Medical Pavilion - West
<h2 class="jobSectionHeader">Position Summary / Career Interest:
</h2>The Patient Scheduling Specialist in call center location monitors incoming call volume throughout the day and assigns staff accordingly to various scheduling duties. Specialist may also function as an associate/representative as needed.
 
Patient Scheduling Specialist located in Clinic locations are responsible for creating a seamless experience by coordinating and scheduling appointments for patients; including imaging, laboratory, clinic, infusion, treatment, and/or procedures. The Specialist is an important member of the physician's care team and critical in creating a pleasant patient experience within an ambulatory clinic.
 
Position may provide support for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR appointment requests, processing external medical records and helping the physician care team prepare for their daily appointments.
 
This team member has demonstrated their ability to manage the most advanced scheduling and rescheduling workflows in the clinic. This position may be an escalation point for lower level schedulers. This position may also be required to leverage additional scheduling systems to coordinate schedules for patient care.
Responsibilities and Essential Job Functions
<ul><li>Responds to a high-volume of incoming telephone calls. Responsible for accurate scheduling/re-scheduling/cancellations of patient visits; including clinic appointments (in person and telehealth), treatments such as (chemotherapy, radiation therapy, surgeries, procedures and/or ancillary services) using extensive knowledge of appointment types, locations, providers and specialties. The specialist will be responsible for more complex disciplines (GI, Multi-Discipline Clinics, Study Patients, etc.)
</li><li>Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.Verifies referring physician orders against scheduled appointments for accuracy.
</li><li>The Patient Scheduling Specialist delivers expert knowledge and understanding of scheduling guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures and regarding specific processes. Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) The speciaist role models the health system values in all dialy interactions and inspire others to follow those estabslished values.
</li><li>Diligently and efficiently manages scheduling workload from assigned Appointment Request Workqueue (WQ), filters and prioritizes appointment requests per specialty standards keeping close communication with the providers and clinical team members to verify any change requests and ensure continuity of care.
</li><li>Is proficient, accurate and demonstrates attention to detail in all aspects of the job which includes scheduling, order entry and scanning capabilities, as well as coordination of all aspects of anesthesia studies.
</li><li>Communicate with Financial Advisor when the patient has concerns/questions about financial responsibility for appointments /treatments/procedures scheduled. Direct patients to call insurance provider for copay or benefits information or transfer callers to Financial Advisor for specific payment inquiries, including self pay plans.
</li><li>Trains new employees on department, POD, and clinic-specific operational protocols and workflows using approved materials and approaches.Uses training delivery methods per the curriculum plan including classroom content, on-the-job, and interactive hands- on exercises. Evaluates trainee progress using provided assessment tools. Provides feedback to management on trainee's progress.
</li><li>Schedules referral appointments for external offices, faxes/sends necessary referral and medical records to referred physician office utilizing specialty software modules such as Beacon, . . .
</li><li>Builds and maintains trusting relationships with provider and clinical team to providing holistic and patient centered scheduling services, while advocating for patient's needs (transportation, financial, logistical) and coordinating care appointments across multiple campuses.
</li><li>Depending on work location, may manage department Scheduling Inbasket and voicemails. Engages with patients in a in a timely manner; provides complete and accurate information to the patient regarding prep and other exam related notes.
</li><li>Responsible for checking out patients from clinic visit, providing options for receipt of after visit summary and support for EMR patient portal (EPIC MyChart) sign up.
</li><li>Handles calls as needed to ensure department meets service level goals. Identifies urgent customer needs or operational issues, and escalates appropriately.
</li><li>Provides courteous and timely reponse to scheduling requests via electronic patient communication/ interactions including MyChart messages and Artera text messaging platform.
</li><li>Conveys authenticity gaining the trust of others. Behaves consistently and acts in accordance with moral, ethical professional, and organizational guidelines. Displays unwavering credibility through trustworthiness, reliability, dependability, integrity, character reputation, and acceptability.
</li><li>Supports both front desk and scheduling (telephone and MyChart) workflows. Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. Monitors daily call volume to assign staff based on fluctuations. Ensure proper front desk coverage and remains in clinic until last patient is checked out and any follow-up visits are scheduled.
</li><li>Demonstrates knowledge, adheres to, and educates others for the promotion of safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material policies and procedures.
</li><li>Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
</li><li>May be expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
</li><li>Attends and actively participates in staff training or educational activities relating to job role. Attends and participates in department clinic daily huddles and process improvement initiatives.
</li><li>Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
</li><li>Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
</li><li>Responsible and accountable for achieving organizational targets related to patient experience, people, sustainability, safety &amp; operational excellence.
</li><li>Must meet the competencies for this role before being eligible for advancement to next level scheduling role.
</li><li>Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
</li>These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. 
<li>
</li></ul> 
Required Education and Experience
<ul><li>High School Graduate or GED.
</li><li>2 or more years of progressively responsible and directly related work experience in a healthcare setting OR
</li><li>some combination of health care or contact center experience including 1 year in a UKHS patient scheduling position.
</li><li>Proven ability to effectively schedule for situations with interval timing of appointments for complex care regimens.
</li>Proficient in navigating EPIC EMR to include MyChart messaging as well as use additional scheduling modules (e.g. Beacon Scheduling Orders.) 
<li>
</li></ul> 
Preferred Education and Experience
<ul><li>College coursework completed towards an Associate&rsquo;s or Bachelor&rsquo;s Degree
</li>Highest level of customer service skills focusing on problem resolution 
<li>
</li></ul> 
Preferred Language Skills
<ul><li><ul><li>If bilingual-Documented proof of competencies via language proficiency assessments 
</li></ul></li></ul> 
Knowledge Requirements
<ul><li>Ability to read, write, speak, and understand English.
</li><li>Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
</li><li>High level of customer service skills focusing on problem resolution
</li></ul><h2 class="jobSectionHeader">Time Type:
</h2>Full time
<h2 class="jobSectionHeader">Job Requisition ID:
</h2>R-51973
<h3 class="jobSectionHeader">Important information for you to know as you apply:
</h3><ul><li>The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity &amp; Inclusion .
</li><li>The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu .
</li><li>Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
</li></ul><h2 class="jobSectionHeader">Need help finding the right job?
</h2>We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.</div>

Patient Scheduling Specialist

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 We’re looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement.
 
As Scheduling Specialist, You Will…
 <ul>
<li>Assist with schedule and tracker management to ensure that all schedules are generated properly</li>
<li>Identify customer contact trends to ensure appropriate resources are utilized</li>
<li>Manage schedule information for new and existing employees in multiple locations using a workforce software program</li>
<li>Ensure employee information is accurately entered and maintained on an ongoing basis</li>
<li>Ensure trackers related to headcount, absenteeism, etc are constantly reviewed and updated</li>
<li>Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level and productivity goals</li>
<li>Work closely with the Operations Team to ensure availabilities are conducive to the business needs</li>
</ul>
As Scheduling Specialist, You Have…
 <ul>
<li>A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered)</li>
<li>Experience with workforce management systems (asset)</li>
<li>Advanced knowledge of Microsoft Excel (asset)</li>
<li>Knowledge of contact center operations, functions and business processes</li>
<li>Strong technical, analytical and problem solving skills</li>
<li>Superior attention to detail with an eye for accuracy</li>
<li>The ability to adapt to change in an innovative and fast paced environment</li>
<li>Strong organizational skills and the ability to follow through on projects</li>
<li>Excellent written and verbal communication skills</li>
<li>The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li>
</ul>

Scheduling Specialist

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 We&rsquo;re looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement.
 
 
 As Scheduling Specialist, You Will&hellip;
 
 
 <ul>
 <li>
 Assist with schedule and tracker management to ensure that all schedules are generated properly
 </li>
 <li>
 Identify customer contact trends to ensure appropriate resources are utilized
 </li>
 <li>
 Manage schedule information for new and existing employees in multiple locations using a workforce software program
 </li>
 <li>
 Ensure employee information is accurately entered and maintained on an ongoing basis
 </li>
 <li>
 Ensure trackers related to headcount, absenteeism, etc are constantly reviewed and updated
 </li>
 <li>
 Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level and productivity goals
 </li>
 <li>
 Work closely with the Operations Team to ensure availabilities are conducive to the business needs
 
 
 </li>
 </ul>
 As Scheduling Specialist, You Have&hellip;
 
 
 <ul>
 <li>
 A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered)
 </li>
 <li>
 Experience with workforce management systems (asset)
 </li>
 <li>
 Advanced knowledge of Microsoft Excel (asset)
 </li>
 <li>
 Knowledge of contact center operations, functions and business processes
 </li>
 <li>
 Strong technical, analytical and problem solving skills
 </li>
 <li>
 Superior attention to detail with an eye for accuracy
 </li>
 <li>
 The ability to adapt to change in an innovative and fast paced environment
 </li>
 <li>
 Strong organizational skills and the ability to follow through on projects
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
 </li>
 </ul>
</div>

Orkin

<div>Overview:
<div>
The Routing and Scheduling Specialist plays a key role in supporting daily branch operations and ensuring efficient scheduling and routing of service appointments. This position works closely with the Branch Manager and field professionals to optimize service delivery, resolve scheduling conflicts, and maintain accurate records in company systems.</div>
Responsibilities:
<ul><li>Monitor and optimize daily and weekly service routes to ensure efficient scheduling for Orkin Pros.</li><li>
Assist the Branch Manager with administrative and backend office functions as needed.</li><li>
Respond to emails and inquiries related to scheduling, routing conflicts, and customer concerns.</li><li>
Reschedule missed service appointments and re-inspections promptly.</li><li>
Schedule callbacks and follow-ups for retreat services.</li><li>
Submit payables accurately into company systems.</li><li>
Manage incoming mail and ensure appropriate distribution.</li><li>
Handle cash deposits and issue receipts for received payments.</li><li>
Enter service agreements into company systems with precision.</li><li>
Schedule termite service appointments and coordinate initial services for new customers.</li><li>
Perform other duties as assigned or requested to support branch operations.</li></ul>
Qualifications:
<div>
Minimum Requirements:</div><ul><li>
High School Diploma or equivalent required</li><li>
Strong organizational and time management skills.</li><li>
Excellent communication and customer service abilities.</li><li>
Tech-savvy with the ability to quickly learn and navigate internal systems.
</li><li>Familiarity with RFS and Tactical Planner preferred, or willingness to be trained.</li><li>
Experience with scheduling or routing systems is a plus.</li><li>
Proficiency in office software and data entry.</li><li>
Ability to work independently and as part of a team.</li></ul><div>
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer</div></div>

Routing and Scheduling Specialist

Access Community Health Center

<div>Registrar (Registration/Scheduling/Medical Scheduler) 
Position Summary:
Registrars are the first point of contact for patients of Access Community Health Centers, assisting primarily via phone in a centralized call center located within the administrative offices. This role involves registering and scheduling appointments, entering and verifying patient demographics and insurance information, routing messages to clinic staff, and supporting interdepartmental workflows as needed. 
Registrars must ensure consistency in processes while delivering exceptional patient experiences through compassionate and professional interactions. Strong critical thinking, multitasking abilities, comfortable using computer and web applications, and the capacity to thrive in a fast-paced environment are essential. 
This role is based onsite at our call center and is not eligible for remote or hybrid work 
Desired candidate would have the following qualifications:
Required Qualifications:<ul><li>
A high school diploma or equivalent</li><li>
Proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>
Experience using a personal computer with strong keyboarding and typing skills</li><li>
Ability to think critically and multitask in a high-volume, fast-paced call center environment</li></ul> 
Desired Qualifications:<ul><li>
A minimum of one year of customer service, telephone, or reception experience</li><li>
Previous experience scheduling or registering medical/dental appointments</li><li>
Fluency in English and Spanish</li><li>
Experience with EPIC or other electronic health record (EHR) systems</li></ul> 
Compensation and Benefits:
Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week: 
Compensation starts at $20.00 and may be adjusted according to experience. 
1.0 FTE and schedule (Monday-Friday, Four 9-hour work days: 8:00am-5:00pm, and 1 half day)
Health insurance 
Dental insurance
Vision insurance
Life insurance
Long and short-term disability insurance
401(k) retirement plan (100% vested with employer match)
Paid time off program (hours given upfront for vacation, personal and sick time)
Paid holidays
Tuition reimbursement
Flexible spending plans
Health savings account
Transportation program
Childcare referral program
Employee Assistance Program (EAP) 
Other:
Access Community Health Centers is an eligible employer under the Public Service Loan Forgiveness (PSLF) program. 
Support our mission and values:
Improving health. Improving lives. 
Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve. 
Compassion
Listen to our patients, staff and community to understand their needs and provide care with empathy and respect.
Inclusion
Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff.
Stewardship
Use the resources we are given effectively and efficiently, and we value innovation.
Equity
Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities.
Community
Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access. 
COVID-19 Vaccine:
Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization. 
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.</div>

Registrar (Registration/Scheduling/Medical Scheduler)

Traveling with Michaila

<div>
 Were seeking a highly organized and dependable
 
 Booking &amp; Scheduling Specialist
 
 to coordinate reservations, manage schedules, and ensure a seamless client experience from inquiry through confirmation.
 
 
 In this fully remote role, youll support clients by organizing details, tracking timelines, and maintaining clear communication to keep everything running smoothly. This position is ideal for someone who thrives on organization, enjoys client interaction, and can confidently manage multiple moving parts with accuracy and professionalism.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate bookings, reservations, and schedule confirmations
 </li>
 <li>
 Communicate with clients to gather necessary details and provide timely updates
 </li>
 <li>
 Maintain accurate records and ensure follow-through on all client requests
 </li>
 <li>
 Monitor timelines and confirmations to prevent errors or delays
 </li>
 <li>
 Provide professional, solution-oriented support throughout the process
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong organizational and written communication skills
 </li>
 <li>
 Administrative, scheduling, hospitality, or customer service experience (preferred but not required)
 </li>
 <li>
 Citizenship in the US, Uk, Australia, LATAM, Spain
 </li>
 <li>
 Comfortable using online systems and communication tools
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented, proactive, and dependable
 
 
 
 </li>
 </ul>
 What Makes This Opportunity Stand Out
 
 
 <ul>
 <li>
 100% remote flexibility
 </li>
 <li>
 Structured onboarding and ongoing training
 </li>
 <li>
 Supportive team environment with growth potential
 </li>
 <li>
 Skill development in coordination, client management, and operations
 
 </li>
 </ul>
</div>

Booking & Scheduling Specialist

Intermountain Health

<div>Job Description:
Creates and manages provider&rsquo;s surgery schedules, including in office procedure schedules and equipment. Maintains any changes or cancellations of surgeries for rescheduling and/or clinical follow up. Uses provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders. Meets with pre-op patients to explain the surgery process..
Essential Functions<ul><li>
Creates and manages provider&rsquo;s surgery/hospital procedure schedules. Maintains any changes, cancellations, rescheduling and/or clinical follow up on these schedules. Uses Provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders.</li><li>
Obtains authorization for surgeries/hospital procedures by researching coverage and obtain prior auth for them. Verifies eligibility and benefits. Coordinates referral for patients that will go out of network. Point of contact for surgery authorization questions. Obtain proper CPT code from provider for authorization.</li><li>
Proposes iCentra requirements to create a pre-surgical FIN# and to create required surgical scheduling card for the Hospital scheduler to pull the case information, where applicable.</li><li>
Coordinate with the provider to ensures all necessary surgical/procedure equipment is requested for any special item that needs to be pulled from Hospital supplies or special equipment that needs to be brought in by surgical supply Reps. Coordinates any necessary Hospital items with nursing staff at the Hospital. Calls in surgical/procedure order for Providers the Hospital surgery/procedure scheduler day before cases.</li><li>
Meets with surgery/procedure patients to explain the process. This includes pre-op labs, tests, or any pre-requisite that needs prior attention. Coordinates with Providers and Medical Staff any red flag pre-operative health concerns for patient safety.</li><li>
Scan and Document process in patient charts and relay cost estimations. Investigate billing disputes for surgery/procedure.</li></ul>
Skills<ul><li>
Medical Insurance Coding</li><li>
Computer Literacy</li><li>
Patient Care</li><li>
Health Care</li><li>
Medical Procedures</li><li>
Medical Terminology</li><li>
Electronic Medical Records (EMR)</li><li>
Surgeries</li><li>
Patient Safety</li></ul>
Minimum Qualifications<ul><li>
Two years of medical registration, billing, collection, scheduling, or insurance experience,</li><li>
Two years of customer service experience</li><li>
Working knowledge of word processing, spreadsheet, email, and calendaring programs.</li></ul>
Preferred Qualifications
<ul><li>Associate's Degree. Degree must be obtained through an accredited institution. Education is verified.</li><li>
Two years at Intermountain Health as a PSR, MA or similar position</li><li>
Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.</li><li>
EMR experience</li><li>
Bi-lingual - Spanish speaking</li><li>
Knowledge of medical terminology</li><li>
Versed in CPT/ICD codes</li></ul>
Physical Requirements<ul><li>
Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.</li><li>
Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.</li><li>
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.</li><li>
For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.</li></ul>
Location:
Utah Valley Clinic
Work City:
Provo
Work State:
Utah
Scheduled Weekly Hours:
24
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$19.85 - $30.21
We care about your well-being &ndash; mind, body, and spirit &ndash; which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence (&quot;AI&quot;) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.</div>

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