registration specialist

Lake Superior YMCA

<p>Job Title: Accounts Receivable and Registration Specialist</p><p>FLSA Status: Non-Exempt</p><p>Job Type: Full-Time</p><p>Reports to: Director of Fiscal Operations</p><p><b>Full-Time Benefits: </b></p><ul><li>Retirement accounts (You can contribute at any time, but the Y will contribute 12% after two years of service with 1,000 hours in each of the two years)</li><li>Medical, Dental, Vision, and Life Insurance Plans </li><li>Medical and Dependent Flexible Spending Accounts available</li><li>Long and Short-Term Disability Coverage</li><li>Employee assistance program</li><li>Complimentary nationwide 2 adult family membership to the Y</li><li>Discounts on programs, summer camps, YMCA Camp Miller</li><li>Paid time off (About 120 hours/ year and starting with 40 hours)</li><li>Paid parental leave</li><li>Subscription to the Calm app</li><li>Bereavement leave</li><li>Paid holidays</li><li>Team member referral program</li><li>Employee engagement and appreciation activities</li><li>Growth and development opportunities </li><li>Free parking</li><li>Leadership certification and related training offered and encouraged</li></ul><p><b>Summary/Objective</b>In Coordination with the Director of Fiscal Operations the Accounts Receivable and Registration Specialist will be responsible for all accounts receivable and programming registration for each branch of the YMCA and partner YMCAs. Provides excellent customer service to our members and program participants.</p><p><b>Our Culture </b></p><p>Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. <b>We are welcoming</b>: we are open to all. We are a place where you can belong and become. <b>We are genuine:</b> we value you and embrace your individuality. <b>We are hopeful:</b> we believe in you and your potential to become a catalyst in the world. <b>We are nurturing:</b> we support you in your journey to develop your full potential. <b>We are determined:</b> above all else, we are on a relentless quest to make our community stronger, beginning with you.</p><p><b>Essential Functions</b></p><ul><li>Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member and participant retention.</li><li>Handles and resolves membership and participants concerns and informs supervisor of unusual situations or unresolved issues.</li><li>Models relationship building skills (listen first) in all interactions.</li><li>Assist with insurance reimbursement programs including processing and keeping membership staff up to date on insurance standards.</li><li>Reviews and follows up on returned checks and bank drafts, and credit card expirations.</li><li>Reconciles branch weekly deposits of cash and checks.</li><li>Coordinates membership invoice mailings.</li><li>Assist with creating monthly reports.</li><li>Reconciled and validated revenue streams, ensuring accuracy and alignment with financial records while identifying and resolving discrepancies to support reliable reporting and forecasting.</li><li>Help new employees with training on Daxko software and applicable procedures.</li><li>Create and organize new and existing programs in Daxko along with updating programs per request.</li><li>Provides support on programming related inquiries throughout the Association.</li><li>Assist with childcare registrations including the childcare assistance programs for our association and partner YMCAs in collaboration with the Director of Fiscal Operations.</li><li>Communicate with program directors to establish timelines and to review programs for accuracy.</li><li>Audit program costs, instructors, dates and times while taking note of instructor turnover holidays to prorate.</li><li>Fosters an inclusive environment appreciative of differences in the workplace. Meaningfully participate in and lead efforts to support the Y&rsquo;s commitment to equity and diversity.</li></ul><p><b>YMCA Competencies </b></p><ul><li><b>Mission Advancement</b>: Accepts and demonstrates the Y&rsquo;s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.</li><li><b>Collaboration</b>: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person&rsquo;s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.</li><li><b>Operational Effectiveness</b>: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.</li><li><b>Personal Growth</b>: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they affect relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.</li></ul><p><b>Work Environment</b></p><p>The Accounts Receivable and Registration Specialist will work in an office environment. The employee will be traveling to different YMCA sites on a weekly basis.</p><p><b>Physical Demands</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</p><ul><li>While performing the duties of this job, the employee is regularly required to use a computer for extended periods and be able to communicate using a computer and phone/smart device.</li><li>The employee frequently is required to sit and reach, and must be able to move around the work environment</li><li>The employee must occasionally lift and/or move up to 25 pounds</li><li>Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust</li><li>The noise level in the work environment is usually moderate</li><li>While performing duties of this job, employee is frequently required to stand; walk; sit; use hand to handle, or feel; reach with arms and hands.</li><li>Must be able to remain alert.</li><li>Must be able to sit or stand for extended periods.</li><li>Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.</li></ul><p><b>Position Type/Expected Hours of Work</b> <b>Travel</b></p><p>This is a full-time position. Expected hours will be 8:00 a.m. to 5:00 p.m. Some travel will be necessary for this position.</p><p><b>Preferred Education and Experience</b></p><ul><li>Associate's or bachelor&rsquo;s degree in accounting or related field or equivalent required.</li><li>A year or more accounts receivable or general accounting experience required.</li><li>Understanding of basic accounting concepts and applications including cash reconciliation, accounts receivable, and general bookkeeping procedures.</li><li>Experience with standard business software, office machines, and must be proficient in Microsoft Excel.</li></ul><p><b>Additional Eligibility Qualifications</b></p><ul><li>Must be able to successfully pass a background check.</li></ul><p><b>Supervisory Responsibility</b></p><p>This position does not have supervisory responsibilities.</p><p><b>EEO Statement</b></p><p>The Lake Superior YMCA (the Y) provides equal employment opportunities (EEO) to all employees and applicants for employment without regards to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Y complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Pay: $20.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>What is a valid email address to be contacted for scheduling an interview?</li></ul><p>Work Location: In person</p>

Billing and Registration Specialist

UCHealth

<div><b>Location:</b> UCHealth UCHlth Poudre Valley Hospital, US:CO:Fort Collins<br>
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<b>Department:</b> SYS Patient Access<br>
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Work Schedule: Part Time, 40.00 hours per pay period (2 weeks)
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<b>Shift:</b> Weekend Days
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<b>Pay:</b> $19.67 - $25.57 / hour. Pay is dependent on applicant's relevant experience<br>
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This position is an onsite role and does not offer a hybrid or remote option<br>
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<b>Summary:</b><br>
Receptionist, registration, and clerical duties associated with registering patient for services.<br>
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<b>Responsibilities:</b><br>
<ul><li>
Meets with patient and/or patient's caregiver to exchange necessary information and documentation. Provides explanation of visit, instructions, and addresses concerns and questions.</li><li>
Verifies insurance benefits and obtains pre-certification/authorization as necessary</li><li>
Escort and transport patients and visitors within facility, which may include a wheelchair or oxygen tank.</li><li>
Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.</li><li>
Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.</li></ul><br>
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Requirements:</b><br>
<ul><li>
High school diploma or GED</li></ul><br>
Employees are our number one asset.<br>
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UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *<br>
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Recognition<br>
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Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.</li><li>
Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
</li><li>Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.
</li></ul><br>
Health and well-being<br>
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Medical, dental and vision coverage.</li><li>
Access to 24/7 mental health and well-being support for employees and dependents.</li><li>
Discounted gym memberships and fitness resources.</li><li>
Free Care.com membership.</li><li>
Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.</li><li>
Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.</li><li>
Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.</li><li>
Employer-provided short-term disability and long-term disability with a buy-up coverage option.</li></ul><br>
Retirement and savings<br>
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403(b) plan with employer matching contribution.</li><li>
Additional 457(b) plan may be available.</li><li>
Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.</li></ul><br>
Education and career growth<br>
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UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.</li><li><ul><li>
Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
</li><li>Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
</li></ul></li><li>Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
</li><li>Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.</li></ul><br>
<ul><li>Eligibility for some programs is based on an employee's scheduled work hours.
</li></ul><br>
We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.
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UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.<br>
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UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when the do not impose an undue hardship on the organization.<br>
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Who We Are (uchealth.org)</div>

Patient Access Registration Specialist

Sarasota Memorial Hospital

<div>Job Summary:
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The Registration Rep Specialist is responsible for assisting the patient through the pre-registration process to ensure outpatient procedures are screened based on assigned payors, missing or incomplete information is obtained, and insurance eligibility is verified while assisting the patient obtain pre-certifications, referrals, and authorization for patient visits.</div>
Required Qualifications:
<ul><li>Require a minimum of three (3) years of experience in health care and/or customer service related industry.</li><li>Require an Associate degree, or relevant experience in a healthcare setting can be considered in lieu of the required degree on a year for year basis.</li><li>Require Certified Healthcare Access Associate (CHAA) certification (must be obtained within one (1) year of hire date into position).</li></ul>
Preferred Qualifications:
<ul><li>Prefer demonstrated knowledge of medical terminology.</li><li>Prefer demonstrated understanding of commercial and government insurance payors.</li><li>Prefer demonstrated knowledge of ICD-10 coding and CPT coding.</li><li>Prefer demonstrated knowledge of Medicare guidelines and Medical Necessity.</li><li>Prefer demonstrated ability to establish and maintain effective working relationships.</li><li>Prefer demonstrated ability to analyze problems and offer solutions.</li><li>Prefer demonstrated experience using a PC and some analytical software.</li><li>Prefer demonstrated ability to make independent decisions and handle multiple tasks simultaneously.</li><li>Prefer ability to work in a fast pace environment of a physician office.</li></ul>
Work Days/Shift/Start Time:
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M-F, 8A-4:30P</div></div>

Registration Rep Specialist

Harbor Behavioral Health

<div><p>Harbor is seeking a Client Registration/Intake Specialist to join the Toledo team! This position is responsible for a welcoming and thorough client registration process.</p>
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Position is full-time, 20 hours per week.</i></p>
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Education/Experience/Other Requirements</b>:</p>
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<li>High school diploma or equivalent required with two years of closely related office experience strongly preferred.</li>
<li>Demonstrated knowledge and understanding of health/behavioral health billing procedures and eligibilities for third-party providers preferred.</li>
<li>Prior experience strongly preferred in customer service and behavioral health setting.</li>
<li>Must have strong attention to detail and be able to communicate effectively with various individuals.</li>
<li>Competent computer/PC skills using Microsoft Office 365, Excel, and electronic health record systems.</li>
<li>Must be able to establish daily work priorities and work independently and efficiently to meet deadlines</li>
<li>Must be honest, dependable, self-disciplined, organized and be able to work well as a team member.</li>
</ul>
<p><b>Essential Job Competencies/Primary Duties:</b></p>
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<ul><li>Reviews and updates client accounts timely to ensure accurate demographic and account information, including insurance information, and fee agreements.</li></ul>
<ul><li>Proactively and collaboratively works with other departments to ensure a thorough and accurate client registration process.</li></ul>
<ul><li>Receives incoming questions from clients, payers, and/or other departments regarding client accounts; initiates data submission for any additional information needed, and interprets information back to the client, payer and/or clinician.</li></ul>
<ul><li>Reviews, monitors, updates, and prepares Client Record to ensure required Intake/Registration forms and data are completed and updated, as necessary.</li></ul>
<ul><li>Coordinates client&rsquo;s application and subsequent verification process for public assistance funding sources. Updates client records accordingly (internal and external systems) and monitors assigned client records to ensure adequate coverage for services.</li></ul>
<ul><li>Provides quality and timely support to both internal and external customers and strives for customer satisfaction</li></ul>
<ul><li>Promotes client usage for Patient Portal and educates on the benefits it can offer.</li></ul>
<ul><li>Monitors assigned clients to ensure services are scheduled appropriately based on insurance coverage.</li></ul>
<ul><li>Verifies insurance for any new clients or new card being scanned before the time of their appointment.</li></ul>
<ul><li>Monitors client coverages for any missing coverages or termed coverages and updates appropriately.
</li></ul><ul><li>Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.</li></ul>
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<p><b>About Harbor:</b></p>
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<li>A leading provider of mental health and substance use treatment for <b>over 100 years</b></li>
<li><b>350+ clinical staff</b><b> </b>serve over <b>24,000 clients</b><b> </b>across multiple locations and in the community each year</li>
<li>Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!</li>
</ul>
<p><b>Why Work for Harbor?</b></p>
<p>
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:</p>
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<li><div><ul><li>Medical, dental, and vision coverage</li>
<li>Retirement plan with company match</li>
<li>Generous paid time off, sick time, and paid holidays</li>
<li>Tuition and professional license reimbursement programs</li>
<li>Clinical supervision hours offered</li>
<li>Ability to make a difference in your community!</li></ul></div></li></ul></div>

Client Registration/Intake Specialist

Indiana University Health

<div><div><div><div><h1 class="jobSectionHeader"><b>Specialist-Registration I</b></h1>
</div></div><div></div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><p><b>Overview</b>
</p><div><h2 class="jobSectionHeader"><b>Registration Specialist</b></h2><p><b>
Location:</b> Methodist Professional Center (Onsite)<br>
<b>Schedule:</b> Monday&ndash;Friday | 8:00 AM &ndash; 4:30 PM<br>
<b>Parking:</b> Free parking available in Garage 3</p><p></p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
The Registration Specialist plays a critical role in the success of the clinic by ensuring a smooth, accurate, and efficient patient registration process. This position maintains consistent patient flow for providers and works collaboratively with physicians, clinical staff, and fellow team members. Training is provided for the Electronic Medical Record (EMR) system and all job‑specific responsibilities, with optional opportunities to pursue <b>Registration Certification</b> for professional growth.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Provide excellent customer service to patients, families, and visitors</li><li>
Check in patients and schedule appointments accurately and efficiently</li><li>
Verify insurance coverage and work assigned registration task queues</li><li>
Facilitate patient flow from point of entry through destination in a timely, accurate, and professional manner</li><li>
Obtain, verify, and update demographic and financial information to ensure accurate records and optimal reimbursement</li><li>
Interview patients to obtain appropriate medical information</li><li>
Explain charges, policies, and departmental procedures clearly and professionally</li><li>
Validate, enter, and process charges; collect required payments</li><li>
Answer incoming calls and appropriately direct patients and visitors</li></ul><p></p><h3 class="jobSectionHeader"><b>
What Success Looks Like</b></h3><ul><li>
Positive, patient‑focused energy with a strong commitment to customer service</li><li>
Effective collaboration with clinical team members and providers</li><li>
Strong organizational skills and attention to detail</li><li>
Ability to learn clinic workflows and work independently as proficiency increases</li></ul><p></p><h3 class="jobSectionHeader"><b>
Training &amp; Onboarding</b></h3><p>
Onboarding includes a structured training experience with ongoing support:</p><ul><li>
Required registration training classes</li><li>
Insurance training, including proper coverage loading</li><li>
EMR and scheduling system training</li><li>
Shadowing experienced Registration Team Members</li><li>
Hands‑on practice with continued guidance and support</li></ul><p></p><h3 class="jobSectionHeader"><b>
Performance Benchmarks</b></h3><ul><li><b>
3 Months:</b> General understanding of EMR, clinic workflows, insurance practices, and provider schedules with trainer assistance as needed</li><li><b>
6 Months:</b> Working knowledge of EMR, clinic processes, insurance practices, and provider schedules with minimal assistance</li><li><b>
12 Months:</b> Advanced understanding of EMR, clinic operations, insurance practices, and provider schedules; ability to work independently</li></ul><p></p><h3 class="jobSectionHeader"><b>
Team Culture</b></h3><ul><li>
Cohesive</li><li>
Positive</li><li>
Highly collaborative</li><li>
Goal‑oriented</li></ul><p></p><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><p><b>
Required:</b></p><ul><li>
High School Diploma or GED</li><li>
Basic proficiency with Microsoft Office (Word, PowerPoint, Excel)</li></ul><p><b>
Preferred:</b></p><ul><li>
Previous experience in a healthcare or clinical setting</li><li>
Ability to learn and retain medical coding concepts</li><li>
Knowledge of <b>ICD‑10</b> and <b>CPT</b> coding</li><li>
Ability to interpret insurance information</li><li>
Familiarity with clinical practices and medical terminology</li></ul></div><br>
</div><p></p><div><p>We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>
</div></div></div><div></div><div><div><div><p>Indiana University Health is Indiana&rsquo;s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We&rsquo;re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.</p></div></div></div></div>

Specialist-Registration I

Effingham Health System

<div>Description:
<p><b>
JOB SUMMARY</b></p><p>
Under the general direction of the Practice Manager and the Executive Director of Physician Practice, the Patient Access Representative will provide assistance to non-emergent patients as well as perform the registration for patients presenting for services, maintain documentation, verify insurance, accept payments, in accordance with The Joint Commission, federal, state, and local guidelines, organizational and departmental policies and procedures. Communication with medical staff, other departments, and outside agencies while maintaining confidentiality is required. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast-paced and dynamic environment.</p><p><b>
STANDARDS OF PERFORMANCE</b></p><ul><li>
Performs registration for all patients presenting for service.</li><li>
Obtains, inputs, and transcribes accurate patient data.</li><li>
Completes necessary forms including proper documentation/signatures, insurance information, either on paper or on scanner.</li><li>
Enters data into the computer with minimal errors.</li><li>
Performs as a cashier for payments and maintains cash receipts with accuracy.</li><li>
Meets non-emergent patients to discuss treatment options and financial options.</li><li>
Assesses insurance status. Verifies insurance benefits. Calculates and collects appropriate deductibles and/or co-insurance from patients on services rendered or to be rendered.</li><li>
Obtain payment of applicable co-payments and/or deductibles according to health plans.</li><li>
Discusses with uninsured patients their financial obligations and referral options as per policy.</li><li>
Will navigate through the Availity or Ability software systems to obtain patient&rsquo;s financial responsibility.</li><li>
Sets up financial agreement according to hospital guidelines for any balance due.</li><li>
Explains Helping Hands program option, if applicable.</li><li>
Scan of all records into electronic medical records.</li><li>
Provides Advance Directives information to all patients as per hospital policy/procedure.</li><li>
Act as an ambassador for the facility by interacting with clients, family members, and staff in a friendly caring manner.</li><li>
Requires completion of Insurance Billing Specialist and Insurance Billing Certification course with Hometown Health.</li><li>
Ensures adherence to proper infection control, OSHA and safety standards.</li><li>
Performs other duties as assigned/needed/required.</li><li>
Provides support for other team members when needed.</li></ul>
Requirements:
<p><b>
Minimum Level of Education: </b>Education level equivalent to completion of High School is required. Completion of a Patient Access or Financial Services-specific to Healthcare curriculum or equivalent is highly preferred.</p><p><b>
Formal Training:</b> None Required.</p><p><b>
Licensure, Certification, Registration: </b>None Required. Will be required to attain Hometown Health Certification in Financial Counseling by the 90-day review.</p><p><b>
Work Experience: </b>Working knowledge of health insurance, deductibles, co-pays, and co-insurance required. Minimum of twenty-four months (2 years) experience in customer service, patient registration, and collections preferred. The job requires a comfort level without of pocket collections activities, as well as a thorough understanding of the accuracy needed for the capture of demographic and third-party payer information.</p></div>

Patient Access Representative (Medical Office Building)

INTEGRIS Health

<div><p>INTEGRIS Health, Oklahoma&rsquo;s largest not-for-profit health system has a great opportunity for a Patient Access Specialist in Woodward, OK. In this position, you&rsquo;ll work Full Time Days 5:30am-5:30pm with our Patient Registration team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.</p><p></p><p><br>
The Patient Access Specialist is responsible for the provision of patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. Acts as a liaison between INTEGRIS and patients, providers, and payers for all pre-care matters related to account resolution. Provides information regarding the patients coverage eligibility and benefits, patients financial liability, INTEGRIS Health's billing practices and policies. Assists patients in understanding coverage benefits and coverage terminology.</p><p>
INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.</p><p>
The Patient Access Specialist responsibilities include, but are not limited to, the following:</p>
<ul><li>Ensures the appropriateness of complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol</li>
<li>Performs financial counseling activity including screening for government programs and financial assistance, payment options and arrangements, processing point of service payments, verifying patient demographic information, obtaining signatures for required paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol</li>
<li>Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers</li>
<li>Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately.</li>
<li>Collects patient payments and follows levels of authority to ensure financial clearance</li>
<li>Documents all patient account activities concisely, including authorization and patient liability requirements</li>
<li>Performs filing, data entry, and other duties as assigned.</li>
<li>Responds promptly to patient inquiries regarding pre-care services, policies, coverage, benefits and financial liability * Utilizes multiple resources to resolve patient or payor inquiries while on the phone or preparing/reviewing patient accounts or prior authorization requirements</li>
<li>Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financial liability</li>
<li>Participates in team-oriented process improvement initiatives for the department and organization</li>
<li>Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress</li>
<li>Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts</li>
<li>Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards</li>
</ul>
<p>Reports to assigned supervisor.</p>
<p>This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions.</p>
<p>All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.</p>
<ul>
<li>1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables)</li>
<li>Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting</li>
<li>May consider successful completion of 1100+ related Career Tech program or one year of college coursework in a related field in lieu of experience</li>
<li>College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred</li>
<li>Previous experience should include utilizing standard office equipment and PC software</li>
<li>Previous experience with medical terminology, basic ICD 10 and CPT coding preferred</li>
<li>Must be able to communicate effectively with others in English (verbal/written)</li></ul></div>

Patient Access Specialist - Days - Woodward

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