relations manager

Fast Life Business Solutions

Company DescriptionFast Life Business Solutions specializes in simplifying business setup processes, including handling paperwork, legal requirements, and compliance with local laws. Located in Dubai, the company has extensive knowledge of local regulations and procedures, ensuring seamless navigation through the complexities of business establishment. Services range from Golden Visa processing to PRO services, interior design consulting, VAT registration, corporate tax registration, accounting, and bookkeeping. Fast Life Business Solutions is dedicated to providing comprehensive and reliable support for businesses to thrive in Dubai.Role DescriptionThis is a full-time on-site role for a Public Relations Manager based in Dubai. The Public Relations Manager will develop and implement effective communication strategies, craft compelling press releases, manage relationships with media outlets, and nurture partnerships with key stakeholders. Responsibilities will also include overseeing public relations campaigns, fostering a positive image for the company, and ensuring that messaging aligns with organizational goals.Qualifications<ul><li>Strong skills in Press Releases and Media Relations, with the ability to write impactful communication and maintain effective press relationships.</li><li>Proficiency in Public Relations and Communication to manage and enhance the organization's public image.</li><li>Experience in Strategic Communications and the development of communication plans to support business objectives.</li><li>Exceptional verbal and written communication skills, with a focus on detail and clarity.</li><li>Proven ability to build and maintain professional relationships and manage stakeholder engagement.</li><li>Bachelor's degree in Public Relations, Communications, Marketing, or a related field required. A Master's degree or additional certifications are a plus.</li><li>Prior experience in a similar role, preferably within Dubai or the UAE, with knowledge of local culture and media landscape.</li></ul>Job Type: Full-timePay: AED3,500.00 per month

Public Relations Manager

Nextenti Tech Private Limited

<div>
 
 The Industrial Relations Manager is responsible for managing and maintaining harmonious industrial relations across manufacturing units. The role involves handling labor unions, statutory compliance, negotiations, dispute resolution, and ensuring smooth plant operations in line with labor laws and company policies.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage
 
 end-to-end industrial relations
 
 activities in pharmaceutical manufacturing units.
 </li>
 <li>
 Handle
 
 labor unions
 
 , negotiations, settlements, and long-term agreements.
 </li>
 <li>
 Lead
 
 collective bargaining
 
 , wage negotiations, and grievance redressal mechanisms.
 </li>
 <li>
 Ensure
 
 100% statutory compliance
 
 with labor laws including:
 </li>
 <li>
 Industrial Disputes Act
 </li>
 <li>
 Factories Act
 </li>
 <li>
 Contract Labour Act
 </li>
 <li>
 Shops &amp; Establishments Act
 </li>
 <li>
 PF, ESI, Bonus, Gratuity, Wages Act
 </li>
 <li>
 Liaise with
 
 government labor authorities
 
 , inspectors, and regulatory bodies.
 </li>
 <li>
 Handle
 
 disciplinary actions
 
 , domestic enquiries, suspensions, and terminations as per law.
 </li>
 <li>
 Manage
 
 contract labor
 
 , vendor compliance, and manpower deployment.
 </li>
 <li>
 Prevent and resolve
 
 industrial disputes, strikes, lockouts
 
 , and work stoppages.
 </li>
 <li>
 Advise management on
 
 IR risk mitigation
 
 and workforce strategies.
 </li>
 <li>
 Support
 
 plant leadership
 
 during expansions, restructuring, and policy changes.
 </li>
 <li>
 Maintain strong coordination with
 
 HR, Legal, and Operations
 
 teams.
 </li>
 <li>
 Ensure adherence to
 
 pharma industry standards
 
 , audits, and compliance requirements.
 </li>
 </ul>
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong expertise in
 
 Union Handling
 
 (Pharma mandatory)
 </li>
 <li>
 In-depth knowledge of
 
 Indian Labor Laws
 
 </li>
 <li>
 Excellent
 
 negotiation, communication, and conflict resolution
 
 skills
 </li>
 <li>
 Experience in
 
 large workforce and multi-shift operations
 
 </li>
 <li>
 Ability to handle
 
 critical and sensitive situations
 
 </li>
 <li>
 Strategic thinking with hands-on execution
 </li>
 </ul>
 
 
</div>

Industrial Relations Manager

Aviation Services Management (ASM)

<div><div>ASM is looking to hire a Vendor Relations Manager to oversee our relationships with external vendors and suppliers. The Vendor Manager will be responsible for managing vendor contracts, ensuring vendor performance meets our standards, and fostering strong partnerships to support the organization&rsquo;s goals and provide recommendations on strategies, plans and ways to achieve the organization&rsquo;s vision, mission and tactical objectives in maximizing profits and creating value for the company.
Essential Criteria
<ul><li>10+ years of experience in Procurement preferably in an Aviation industry</li>
<li>Comprehensive understanding of the trip support, ground handling services</li>
<li>Deep knowledge of Procurement/Supply chain, vendor management</li>
<li>English fluency</li>
</ul>
Desirable Criteria
<ul><li>Masters/Bachelor&rsquo;s Degree in related field</li>
<li>Strong commercial acumen</li>
<li>A track record of successful vendor relations</li>
</ul>
Personal Attributes
<ul><li>Strong negotiation skills</li>
<li>Excellent inter-personal and communication skills</li>
<li>Analytical mindset</li>
<li>Strong organisation and project management skills</li>
<li>Flexible attitude</li>
</ul>
</div><div><div><div><div>Job Category: Procurement
</div><div>Job Type: Full Time
</div><div>Job Location: UAE</div></div></div></div></div>

Vendor Relations Manager

Jebel view international school

The Parent Relations Manager leads the admissions and front-of-house teams to deliver a professional, welcoming, and efficient experience for families at Jebel View International School.As the first point of contact for prospective parents, they lead and manage the full customer journey from enquiry to enrolment and support the re-enrolment and retention of current families.This is a parent-facing management role that benefits from strong consultative sales skills and a deep understanding of what drives excellent customer experience. Essentially, in a new and developing school environment, this role is responsible for the sales and business development strategy, to ensure that the school effectively meets Admissions targets. Student Pipeline Management and attention to detail is essential.The post holder should be a dynamic and outgoing person, ready to strategise and drive engagement with the local community (Nursery partners, feeder schools, B2B etc) to essentially be the front face of the school.The Parent Relations Manager is also responsible for shaping and communicating the story of the school, using their expertise in parent engagement, customer service, communications, and social media to build trust and connection. Loaning an empathetic and understanding ear, in order to effectively manage CX both online and in-school. Working closely with the Artemis Education Marketing and Admissions Team, they ensure alignment with group-wide strategy, maintain high standards of communication, and lead enrolment growth and community building in the school.Job Types: Full-time, Contract Contract length: 12 monthsWork Location: In person

Parent Relations Manager

Hilton

<div>
 A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
 
 
 
 What will I be doing?
 
 
 
 As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Meet, greet and direct Guests who enter the lobby area
 </li>
 <li>
 Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
 </li>
 <li>
 Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
 </li>
 <li>
 Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
 </li>
 <li>
 Manage, record and resolve promptly Guest or customer complaints
 </li>
 <li>
 Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
 </li>
 <li>
 Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
 </li>
 <li>
 Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
 </li>
 <li>
 Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Maintain staffing levels to meet business demands
 </li>
 <li>
 Attend all Reception meetings and Executive Lounge Meetings
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous managerial experience in a customer service function
 </li>
 <li>
 An ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a variety of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer service function or a similar role
 </li>
 <li>
 A passion for delivering an exceptional level of Guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Manager

Miral Experiences

<div>
 
 At Miral Experiences, we believe every employee contributes to shaping our culture and driving our success. We are seeking an
 
 Employee Relations Manager
 
 who will embody our values of integrity, trust, and collaboration. This role requires a people-focused HR leader who can balance compliance with empathy, ensuring fair, transparent, and consistent employee experiences across the organization.
 
 
 
 
 
 As a key member of the HR team, you will oversee employee relations practices and policies, provide strategic guidance to leadership, support managers in complex cases, and foster a workplace culture built on respect, engagement, and accountability. You will act as a trusted advisor to management while safeguarding compliance with UAE labor laws and organizational standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Employee Relations
 
 
 <ul>
 <li>
 Manage and advise on sensitive employee relations cases, including grievances, investigations, disciplinary actions, and terminations.
 </li>
 <li>
 Ensure fair, consistent, and timely resolution of cases in line with UAE labor law and company policies.
 </li>
 <li>
 Provide coaching and guidance to managers on handling employee issues effectively.
 </li>
 <li>
 Deliver ER-related training and awareness sessions to strengthen managerial capability and workplace culture.
 </li>
 <li>
 Track and analyze ER data to identify trends and recommend proactive solutions.
 </li>
 </ul>
 
 
 Policies &amp; Compliance
 
 
 <ul>
 <li>
 Review, update, and implement HR policies to ensure legal compliance, clarity, and accessibility.
 </li>
 <li>
 Partner with Legal and Compliance teams on high-risk cases and policy alignment.
 </li>
 <li>
 Communicate labor law changes and ensure they are reflected in company practices.
 </li>
 <li>
 Support internal audits and ensure adherence to governance frameworks.
 </li>
 </ul>
 
 
 Culture &amp; Engagement
 
 
 <ul>
 <li>
 Act as a cultural ambassador by promoting fairness, inclusion, and trust across employee interactions.
 </li>
 <li>
 Support HR initiatives related to employee engagement, well-being, and organizational development.
 </li>
 <li>
 Drive preventive initiatives, such as training programs, employee listening forums, and manager support tools.
 </li>
 </ul>
 
 
 
 
 
 Required Experience &amp; Competencies:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field (Master&rsquo;s or HR certification preferred).
 </li>
 <li>
 7&ndash;10 years of progressive HR experience, with at least 4 years in employee relations.
 </li>
 <li>
 Strong knowledge of UAE labor law; wider GCC experience is an advantage.
 </li>
 <li>
 Proven track record in managing complex ER cases with discretion and professionalism.
 </li>
 <li>
 Excellent communication, negotiation, and conflict-resolution skills.
 </li>
 <li>
 Ability to influence and build trusted relationships across all organizational levels.
 </li>
 <li>
 Analytical and data-driven mindset, with sensitivity to employee experience.
 </li>
 <li>
 Fluent in English and Arabic.
 </li>
 </ul>
 
 
 Expected Skills &amp; Behaviors
 
 
 <ul>
 <li>
 Demonstrates integrity, discretion, and professionalism at all times.
 </li>
 <li>
 Builds credibility and trust with employees and leaders alike.
 </li>
 <li>
 Handles sensitive situations with empathy and fairness.
 </li>
 <li>
 Communicates clearly and effectively in high-stakes situations.
 </li>
 <li>
 Champions inclusiveness, transparency, and accountability.
 </li>
 <li>
 Continuously learns and adapts to evolving labor laws and HR practices.
 </li>
 </ul>
 
 
 
 
 Apply now and shape unforgettable experiences with our team.
 
</div>

Employee Relations Manager

DLF Hospitality

<div>
 
 
 PURPOSE:
 
 
 
 To lead the Customer Relations operations team in delivering exceptional member experiences by overseeing service coordination, maintaining accurate member data, and driving engagement across club events and touchpoints. The role ensures personalized service, strengthens member relationships, and upholds the unit/club&rsquo;s premium standards while acting as the primary point of contact for members.
 
 
 
 
 
 KEY ORGANIZATIONAL RELATIONSHIPS
 
 
 
 
 Reports to
 
 : General Manager - Services
 
 
 
 Reporting Roles:
 
 Guest Relations Executives / Associates
 
 
 
 Interacts with
 
 :
 
 <ul>
 <li>
 External - Members, Guests, Residents, Vendors, Consultants, Service Providers
 </li>
 <li>
 Internal - Functional Leaders, Department Managers, Supervisors, Staff, and Contractual Staff
 </li>
 </ul>
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Drive Operational Excellence
 
 
 <ul>
 <li>
 Oversee daily member interactions, ensuring prompt and professional handling of queries, service requests, and feedback.
 </li>
 <li>
 Implement service delivery strategies to ensure seamless cross-department coordination and timely resolution of member concerns.
 </li>
 <li>
 Maintain accurate member profiles, preferences, and engagement history in CRM systems.
 </li>
 <li>
 Lead member onboarding processes, including orientations, welcome kits, and personalized follow-ups.
 </li>
 <li>
 Ensure consistent, high-quality communication of club events, updates, and services through both digital and print channels.
 </li>
 </ul>
 
 
 Applied Learning
 
 
 <ul>
 <li>
 Monitor member feedback, industry trends, and operational data to continuously improve services.
 </li>
 <li>
 Introduce and refine processes that enhance member engagement and operational efficiency.
 </li>
 <li>
 Promote a culture of ongoing learning through training, workshops, and best practice sharing within the team.
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Recruit, mentor, and lead the Customer Relations team to deliver premium service and uphold brand values.
 </li>
 <li>
 Conduct regular team briefings, coaching sessions, and performance reviews aligned with service excellence goals.
 </li>
 <li>
 Foster cross-functional collaboration with F&amp;B, Housekeeping, Golf Operations, Front Office, and Events teams for unified service delivery.
 </li>
 </ul>
 
 
 Business &amp; Financial Acumen
 
 
 <ul>
 <li>
 Collaborate with the marketing and events teams to increase participation, revenue, and member engagement in club activities.
 </li>
 <li>
 Analyze service metrics, member participation trends, and satisfaction scores to inform strategic decisions.
 </li>
 <li>
 Oversee budget allocation for member engagement initiatives and ensure cost-effective service delivery.
 </li>
 </ul>
 
 
 Leadership
 
 
 <ul>
 <li>
 Act as the face of the club for VIP members, ensuring personalized attention and high standards of service.
 </li>
 <li>
 Represent the club at key events, industry forums, and networking opportunities.
 </li>
 <li>
 Model professional conduct, decision-making excellence, and service etiquette for the team.
 </li>
 </ul>
 
 
 Culture &amp; Brand Ambassador
 
 
 <ul>
 <li>
 Champion the club&rsquo;s hospitality values, fostering an environment of warmth, personalization, and recognition.
 </li>
 <li>
 Create memorable experiences through thoughtful service touches and proactive engagement.
 </li>
 <li>
 Uphold the club&rsquo;s image through professional presentation and member-first conduct.
 </li>
 </ul>
 
 
 Managing Legal and Compliance Practices
 
 
 <ul>
 <li>
 Ensure all operations comply with club policies, membership rules, and legal regulations.
 </li>
 <li>
 Maintain confidentiality of member data and ensure secure handling of documentation.
 </li>
 <li>
 Oversee adherence to brand SOPs and service protocols.
 </li>
 </ul>
 
 
 Occupational Health &amp; Safety Responsibilities
 
 
 <ul>
 <li>
 Ensure OH&amp;S standards are integrated into daily service operations.
 </li>
 <li>
 Identify and address safety risks, maintaining readiness for emergencies.
 </li>
 <li>
 Oversee incident reporting, investigation, and preventive measures.
 </li>
 </ul>
 
 
 
 
 JOB REQUIREMENTS / HIRING PROFILE
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 <ul>
 <li>
 Graduate in Hospitality, Business Administration, or related field
 </li>
 </ul>
 
 
 WORK EXPERIENCE
 
 
 <ul>
 <li>
 6&ndash;8 years in guest relations or customer service, with at least 2 years in a supervisory/managerial role
 </li>
 </ul>
</div>

Customer Relations Manager

Search 10000+ Relations manager jobs near you this February. New roles added regularly across leading industries. Apply today.