relationship manager support

IDFC FIRST Bank

<div>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title &ndash;
 </strong>
 Associate Relationship Officer
 <br/>
 <br/>
 <strong>
  Place of work
 </strong>
 -Karnataka/Chhattisgarh/Odisha/Rajasthan/Gujarat/Madhya Pradesh/Andhra Pradesh
 <br/>
 <br/>
 <strong>
  Business Unit
 </strong>
 &ndash; Retail Banking-Rural Banking
 <br/>
 <br/>
 <strong>
  Function
 </strong>
 - Rural Sales
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Roles &amp; Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage zoning activity to map household needs in villages and areas allocated
  </li>
  <li>
   Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
  </li>
  <li>
   Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements
  </li>
  <li>
   Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer
  </li>
  <li>
   Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
  </li>
  <li>
   Nudge behavioral changes in customers to drive them towards online banking
  </li>
  <li>
   Maintain high collections efficiency through discipline and drive
  </li>
  <li>
   Monitor preparation of accurate documentation of loans and saving account.
  </li>
  <li>
   Coordinate with operations officer to ensure timely and accurate data entry
  </li>
  <li>
   Ensure compliance as per the bank requirements
  </li>
  <li>
   Conduct field audits and customer verifications to ensure high quality of accounts
   <br/>
   <br/>
  </li>
 </ul>
 '-Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services.
 <br/>
 <br/>
 <ul>
  <li>
   Recommend process changes in order to improve service efficiency and quality across the branch network
  </li>
  <li>
   Provide support for implementation of livelihood advancement and community development initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational Qualifications
  <br/>
  <br/>
 </strong>
 12th &ndash;Any
 <br/>
 <br/>
 Graduation-Any
 <br/>
 <br/>
 Post Graduation-Optional
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 0-1 years of relevant branch banking experience, fresher&rsquo;s can apply.
</div>


Associate Relationship Officer

bankfab

<p></p><div><ul><div>Full-time</div><div></div><div>
Sub Division: Commercial Banking</div><div>
Division: Personal, Wealth &amp; Business Banking</div></ul><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Key Accountabilities:</b></p><ul><li>
Credit analysis, anlaysing audited financials and preparation of Credit Proposals.</li><li>
Onboarding and monitoring support for acquisition and management of Discretionary Lending customer portfolio for assigned Relationship Managers.</li><li>
Maintain accuracy on financial spreading and quality analysis and turnaround credit proposals within benchmarked timeframes.</li><li>
Follow-up on origination and execution of customer transactions.</li><li>
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li><li>
Demonstrate compliance to organisation&rsquo;s values and ethics at all times to support the establishment of a value drive culture within the bank.</li><li>
Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</li><li>
Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.</li></ul><p><b>
Job Context:</b></p><ul><li>
Assist the Relationship Managers with miscellaneous administration of the client portfolio ensuring all documentation and customer files are maintained in accordance with bank&rsquo;s policies and procedures.</li><li>
Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments and preparation/recommendation of detailed credit submissions, including identification of key risks and mitigants.</li><li>
Be highly alert to cross-sell opportunities identified by accessing clients&rsquo; needs in order to develop strong relation with the customer and refer to appropriate specialists (Trade Finance, Cash Management and Treasury) for selling different products to the customer.</li><li>
Provide excellent client service by attending to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.</li><li>
Support improvement of the relevant customer service / customer satisfaction outcomes for the portfolios.</li><li>
Greet and orient the clients in products and services of the bank.</li><li>
Execute relevant financial transactions for clients in line with service quality standards and bank policies and procedures.</li><li>
Ability to identify an acceptable level of lending risk, in line with bank&rsquo;s risk appetite statement, and to maximize profit from that transaction.</li><li>
Accountable for maintaining high data quality standards by ensuring information captured in the Bank&rsquo;s systems and documentation are correct and maintained in a timely manner.</li><li>
Understand access channels (i.e. Corporate Internet Banking, Phone Banking, etc) to proactively educate clients on access options.</li><li>
Collaborate with peers in the bank to ensure effective support and service delivery.</li><li>
Provide support and information to accomplish individual and team sales goals.</li><li>
Generate internal and external reports for checks on prospect and existing customers.</li><li>
Perform any other business task requested by the line manager.</li></ul><p><b>
Frameworks, Boundaries &amp; Decision-Making Authority:</b></p><ul><li>
Propose and recommend decisions as per the approved authorization matrix.</li><li>
Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</li></ul><p>
#LI-MM2</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><p><b>
Minimum Qualification</b></p><ul><li>
Bachelor&rsquo;s Degree in Business Administration, Finance, Banking or a related major field of study is preferred</li></ul><p><b>
Minimum Experience</b></p><ul><li>
5 years&rsquo; relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.</li><li>
Experience with Trade Working Capital</li><li>
Credit proposals.</li></ul></div></div></div></div></div><p></p>

Manager- Commercial Banking - Emiratized Role

Emirates NBD

<div>
 <p>
  In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   <u>
    We are looking to find the best UAEN talent to join our ENBD family
   </u>
  </em>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Organization Unit Purpose
  </strong>
 </p>
 <p>
  The client services team in corporate banking, supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements. This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The team is the point of contact for all Corporate Customers and provide end to end service for all operational related matters. The team also manages the Client queries received directly or referred through coverage to be addressed/resolved.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The team is responsible to ensure the following
  </strong>
  :
 </p>
 <ul>
  <li>
   Establish efficient processes to service the clients resulting in faster TAT, proactive support and satisfied customers.
  </li>
  <li>
   Liaise with other units of the bank mainly being Tanfeeth operations, Governance team, Group Compliance, Channels and Implementation team to ensure end to end resolution
  </li>
  <li>
   Ensuring client static and dynamic information is updated efficiently across all data users efficiently. This includes but is not limited to consumption of data points for compliance and regulatory information
  </li>
  <li>
   Assist the Coverage team with all day to day operational matters, enabling them to focus on direct revenue generating business activities. This include but are not limited to VAT \ Account statements, tracking of payments, referrals management, resolutions to client issues, collaboration with channels \ other units to support clients.
  </li>
  <li>
   Collaborate between BU Governance for compliance and Coverage to ensure the BU has complied with ongoing requirements.
  </li>
  <li>
   Support the BU in collating documentation and resolving all queries, issues with the coverage team.
  </li>
  <li>
   Communicate with client via email/phone and provide support for managing payments and account maintenance related inquiries and requests
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  The customer service Assistant Manager supports the Relationship Managers - coverage team to ensure that all customer related processes, queries, issues &amp; challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers.
 </p>
 <p>
  This is a high volume high intensity team and experienced- qualified Assistant manager is key to manage and deal with client queries, escalations and stakeholders within the bank.
 </p>
 <p>
  The assistant manager also ensures that:
 </p>
 <ul>
  <li>
   Services are delivered consistently to clients.
  </li>
  <li>
   Issues are prioritized in light of the attention required.
  </li>
  <li>
   Identify opportunities to automate and make the processes efficient.
  </li>
  <li>
   Proactive customer engagement for pre-empted issues such as major system changes.
  </li>
  <li>
   Ensue customers&rsquo; operational needs and requirements are timely addressed.
  </li>
  <li>
   Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day-to-day connection with clients.
  </li>
  <li>
   Knowledge of bank wide, systems, processed, products, departments &amp; updates.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Content
  </strong>
 </p>
 <p>
  Addressing all incoming client queries &amp; issues
 </p>
 <ul>
  <li>
   Close follow up with no reminders to resolve client issue.
  </li>
  <li>
   Timely escalation if required for closure.
  </li>
  <li>
   Highlighting the complex issue for permanent resolution.
  </li>
  <li>
   In depth knowledge of banking products.
  </li>
  <li>
   Familiar with systems, policies &amp; departments.
  </li>
  <li>
   Proactivity towards resolution.
  </li>
  <li>
   Proactively identifying issues &amp; managing client expectations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Max Client Engagement
 </p>
 <ul>
  <li>
   Ability to address cross product client queries - TRADE, Online Solutions
  </li>
  <li>
   Ensure that clients are onboarded to bank's different solutions &amp; various products: SB-ST, Online Banking, Cash Solutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Constant level of client services
 </p>
 <ul>
  <li>
   Ensure top class customer service by coordinating with all units involved including trade finance, Treasury, OPC, branches etc. to resolve customer&rsquo;s queries and processing customers&rsquo; requests in a timely manner. And significant knowledge of banking product.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Contribute in process &amp; system improvements.
 </p>
 <ul>
  <li>
   Highlight the daily challenges impacted client experience &amp; ways to improve the client journey.
  </li>
  <li>
   Monitoring of the daily repetitive activities (i.e. A.C. Maintenance, compliance referrals&hellip;) &amp; highlight any duplication of efforts, quick fixes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Stakeholder Engagement
 </p>
 <ul>
  <li>
   Coordination on behalf of coverage team with Internal Stakeholders (primarily Group Operations, Tanfeeth, GOPs, and RD) to address RMs &amp; Clients issues.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  High level efficiency and compliance
 </p>
 <ul>
  <li>
   Ensure all processes are executed as per bank policy.
  </li>
  <li>
   Preparation of reports on relevant segment-portfolio for management purposes. CS team activities, challenges.
  </li>
  <li>
   Reporting the critical issues to CS management for further escalation to C&amp;IB Ops risk and senior management &ndash; at the appropriate time
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <ul>
  <li>
   The incumbent will have a degree education as a minimum - BBA/MBA/CA
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experiences
  </strong>
 </p>
 <ul>
  <li>
   The incumbent will at least 5 years of banking / Financial Industry experience in a recognized regulated market
  </li>
  <li>
   International Banking Experience
  </li>
  <li>
   Experience preferably within C&amp;IB related units (Trade, Cash, Credit, Treasury Products)
  </li>
  <li>
   Knowledge of banking operations in terms of branch and back office processes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge &amp; Skills
  </strong>
 </p>
 <ul>
  <li>
   Product &amp; Process understanding for Wholesale Banking in general &amp; Analytical skills
  </li>
  <li>
   Credit analysis, trade finance products, operations knowledge
  </li>
  <li>
   Strong managerial skills in order to handle operations/portfolio accounts and to co-ordinate with other units.
  </li>
  <li>
   Proficiency in PowerPoint &amp; Excel
  </li>
  <li>
   Regulatory requirements understanding &ndash; within UAE
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Behavioral Competencies
  </strong>
 </p>
 <ul>
  <li>
   Taking initiatives and proactive.
  </li>
  <li>
   Team person
  </li>
  <li>
   Positive attitude towards customers, colleagues and superiors
  </li>
  <li>
   Self-starter and Independent.
  </li>
  <li>
   Assertive and confident.
  </li>
  <li>
   Committed to creating a continuous improvement culture within a team and organization.
  </li>
  <li>
   Interpersonal abilities to present a business-friendly image to all internal and external stakeholders.
  </li>
 </ul>
 <p>
 </p>
</div>


Assistant Manager - Client Services (National role)

First Abu Dhabi Bank

<p>Company Description</p><p>Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.</p><p>Job Description</p><p>To support Relationship Management Teams by providing operational services and support to their clientele, allowing them to focus on business growth and building new relationships for the bank.</p> Key Accountabilities <ul><li>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner</li><li>Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value drive culture within the bank</li><li>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction</li><li>Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards</li><li>The key objective of the Manager would be to act as a liaison between clients and other internal departments of the bank</li><li>Manager would endeavour to enhance the client experience by servicing clients and providing them with operational and administrative support</li><li>Manager would also provide advisory service to educate clients on account services and capabilities, usage of echannels, banking regulations and regulatory requirements as specified by the relevant authorities.</li><li>Manager serves the complete set of CIB clients which includes</li><li>Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches</li><li>Attend to client issues and grievances and resolve or provide solution. Also work on mitigating the factors that resulted in the client complaint/ grievance</li><li>Collect appropriate documentation required as per bank's / regulatory requirement</li><li>Assist the VP and Head of CCS in the Service Level Agreements with clients in order to manage client expectations. To assist in reviewing the SLAs at agreed frequency to ensure smooth operations and scheduled delivery of services</li><li>Timely and effective communications to be maintained with clients and internal stakeholders</li><li>Manage up-to-date records of all correspondences and handled/ resolved queries and service requests</li><li>Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure</li><li>Study and identify areas of improvement guarding the risk factors attached to them</li><li>Raising and Handling of Customer Complaints for the entire CIB and ensure that they are resolved by the CCS team within the agreed SLA.To analyze with the stakeholders for the root cause and ensure non-repetition</li><li>To assist the AVP in enhancing Customer Experience Centre from CCS transactional experience</li><li>Provide back hand support to Operations teams on</li><li>Account Opening documentation</li><li>Account maintenance activities</li><li>Corporate Credit Card operation</li><li>Cheque book request</li><li>Balance confirmation letters</li><li>Return Cheque</li><li>Payments (Inward and Outward) related queries</li><li>Charges related issues</li><li>Echannels related issues</li><li>Client Correspondence</li><li>Exception handling</li></ul> Minimum Qualification <p>University Degree in Commerce or Banking.</p> Minimum Experience <p>Minimum 3 years experience in a Bank with an exposure to Banking Operations</p><p>Knowledge of general Banking principles.</p><p>Good working knowledge of Back-office operating procedures.</p><p>Excellent communication skills both in written / spoken at all levels</p><p>Analytical, Self-motivated, energetic, flexible, dynamic, problem-solver, ready to work in a challenging environment.</p><p>Must be able to work independently and in a cooperative team environment.</p><p>Ability to work in a fast paced environment where attention to detail, accuracy and efficiency are of high importance</p><img src="https://www.jobg8.com/Tracking.aspx?cVAb9OF4hnqW33YeR2zd1GH9%2fncnuVuNz" width="0" height="0" />

Manager- CCS - IBG & Government AUH (Emiratised Role)

Magnet

<div>
 <p>
  <strong>
   Employer Overview
  </strong>
 </p>
 <p>
  A leading financial institution committed to delivering tailored banking solutions to corporate clients. The organization is known for its strong market presence, innovative products, and dedication to client success across various sectors.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  The role involves supporting Relationship Managers (RMs) in managing corporate client portfolios by preparing financial analyses, assisting with account plans, coordinating internal processes, and ensuring smooth account operations. This position offers excellent exposure to corporate banking and career development opportunities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Prepare and complete credit memos and financial analyses to support Relationship Managers.
  </li>
  <li>
   Assist in building account plans and coordinate with internal departments.
  </li>
  <li>
   Analyze client profitability and provide on-demand financial reports.
  </li>
  <li>
   Follow up on annual client reviews and propose areas for improvement.
  </li>
  <li>
   Coordinate with relevant teams to manage account openings, closings, updates, transfers, and KYC documentation.
  </li>
  <li>
   Participate in client visits to ensure smooth account operations.
  </li>
  <li>
   Communicate with clients as required under RM supervision.
  </li>
  <li>
   Develop knowledge of corporate banking products and services.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Requirements
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s degree in Accounting, Business Administration, or a related field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   0&ndash;4 years of relevant banking or financial sector experience.
  </li>
  <li>
   <strong>
    Soft Skills:
   </strong>
   Strong analytical and problem-solving skills, high attention to detail, client-focused mindset.
  </li>
  <li>
   <strong>
    Technical Skills:
   </strong>
   Basic understanding of credit risk and financial products; awareness of banking and financial markets.
  </li>
  <li>
   <strong>
    Computer Skills:
   </strong>
   Proficiency in Microsoft Office (Word, Excel, PowerPoint).
  </li>
  <li>
   <strong>
    Language Skills:
   </strong>
   Excellent command of English.
  </li>
  <li>
   <strong>
    Abilities:
   </strong>
   Ability to coordinate across departments, manage multiple tasks, and support client needs.
  </li>
  <li>
   <strong>
    Additional:
   </strong>
   Credit Certificate is preferred.
  </li>
  <li>
   <strong>
    Other:
   </strong>
   Residence in
   <strong>
    Kafr El Sheikh
   </strong>
   is a must.
  </li>
 </ul>
</div>


Credit Analyst

<div><b>Company Description</b><p><br>
Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.</p><b><br>
Job Description</b><p><b><br>
JOB PURPOSE:
</b></p><p>To support the Area Manager &amp; Relationship Managers to grow their assigned portfolio of liabilities customers in defined geographical markets covering service and customer support related activities</p><p><b>
KEY ACCOUNTABILITIES:
</b></p><p><b>Customer Excellence:</b></p><ul><li>
Formulate &amp; manage end to end process for all customer communication</li><li>
Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders.</li><li>
Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit</li><li>
Support implementation of KYC related projects and initiatives</li><li>
Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.</li><li>
Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.</li><li>
Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan</li><li>
Seek approval and follow-up for reversal of charges incorrectly debited and not as per Schedule of Charges in Agreed charges.</li><li>
Co-ordinate with Customer and Branch in case of call back failures at Branches for transactions. Retrieve and provide bank statement to customers as per request.</li><li>
Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals</li><li>
Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box.</li><li>
Co-ordination with branch for issuance of foreign currency demand drafts / manager&rsquo;s cheque</li><li>
Follow up with branch for tracking of requests (in case of direct submission of requests in branch Eg: TT requests / any other maintenance request</li><li>
Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience</li></ul><p><b>
Job Context:</b></p><ul><li>
Evaluate Existing Business Processes &amp; propose Process Improvements</li><li>
Creates processes and integrates voice of the customer insights into cross-functional action plans.</li><li>
Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues</li><li>
Formulate &amp; manage end to end process for all customer communication</li></ul><p><b>
FRAMEWORKS, BOUNDARIES, &amp; DECISION-MAKING AUTHORITY:
</b></p><ul><li>Process excellence</li><li>
Customer experience</li></ul><p>
#LI-MM2</p><b><br>
Qualifications</b><p><b><br>
QUALIFICATIONS &amp; EXPERIENCE:
</b></p><p>Graduate with at least 3 years relevant local market knowledge in retail banking product and services</p><ul><li>
Sound compliance, ops or product or sales governance background</li><li>
Customer obsessed, change focused pragmatist</li><li>
Good communication &amp; interpersonal skills</li></ul></div>

Specialist - Commercial Banking - Emiratized Role

<p></p><div><ul><div>Full-time</div><div></div><div>
Sub Division: Commercial Banking</div><div>
Division: Personal, Wealth &amp; Business Banking</div></ul><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
JOB PURPOSE:
</b></p><p>To support the Area Manager &amp; Relationship Managers to grow their assigned portfolio of liabilities customers in defined geographical markets covering service and customer support related activities</p><p><b>
KEY ACCOUNTABILITIES:
</b></p><p><b>Customer Excellence:</b></p><ul><li>
Formulate &amp; manage end to end process for all customer communication</li><li>
Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders.</li><li>
Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit</li><li>
Support implementation of KYC related projects and initiatives</li><li>
Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.</li><li>
Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.</li><li>
Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan</li><li>
Seek approval and follow-up for reversal of charges incorrectly debited and not as per Schedule of Charges in Agreed charges.</li><li>
Co-ordinate with Customer and Branch in case of call back failures at Branches for transactions. Retrieve and provide bank statement to customers as per request.</li><li>
Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals</li><li>
Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box.</li><li>
Co-ordination with branch for issuance of foreign currency demand drafts / manager&rsquo;s cheque</li><li>
Follow up with branch for tracking of requests (in case of direct submission of requests in branch Eg: TT requests / any other maintenance request</li><li>
Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience</li></ul><p><b>
Job Context:</b></p><ul><li>
Evaluate Existing Business Processes &amp; propose Process Improvements</li><li>
Creates processes and integrates voice of the customer insights into cross-functional action plans.</li><li>
Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues</li><li>
Formulate &amp; manage end to end process for all customer communication</li></ul><p><b>
FRAMEWORKS, BOUNDARIES, &amp; DECISION-MAKING AUTHORITY:
</b></p><ul><li>Process excellence</li><li>
Customer experience</li></ul><p>
#LI-MM2</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><p><b>
QUALIFICATIONS &amp; EXPERIENCE:
</b></p><p>Graduate with at least 3 years relevant local market knowledge in retail banking product and services</p><ul><li>
Sound compliance, ops or product or sales governance background</li><li>
Customer obsessed, change focused pragmatist</li><li>
Good communication &amp; interpersonal skills</li></ul></div></div></div></div></div><p></p>

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