relationship specialist

Emirates NBD

<div><p><b>Job Overview:
</b></p><p>As a Graduate Trainee, Specialist in Private Banking Services you will be responsible for supporting Relationship Managers and their clients post program graduation. You will be responsible for handling all client requests pertaining to basic banking products and services.<br>
</p><p><br>
<b>Key Responsibilities:
</b></p><ul><li>Support Relationship Managers (1-2) in the day-to-day management of client relationships
</li><li>Manage client&rsquo;s accounts and execute Basic Banking transaction requests (transfers, cheques clearing, cash transactions, opening, closing and renewal of Fixed Deposits, account opening, maintenance, closure etc.)
</li><li>Coordinate with Operations, Credit, Compliance, legal and other relevant departments to support the RM&rsquo;s to execute client instructions
</li><li>Exercise appropriate checks and controls as per Bank&rsquo;s policies under the Lead&rsquo;s supervision
</li><li>Communicate directly with the client on operational matters and for call back confirmations.
</li><li>Ensure Client Confidentiality and related processes
</li><li>Prepare basic documentation (e.g. IOSIR, compliance, account opening forms, etc.) and keep client records
</li><li>Ensure complete and accurate information is provided in all client documentation, before submission to operations and other departments, under the Lead&rsquo;s supervision
</li><li>Assist other (senior) team members as and when required
</li><li>Attend to service requests and ensure every query is addressed in given timeline.
</li><li>Raise Service Requests to other departments and follow up on the progress.
</li><li>Placing trade orders on Moxy for buy &amp; sell of investment instruments.
</li><li>Coordinate with investment advisors on clarification regarding investment transactions.
</li><li>Back up colleagues as and when required.
</li><li>Assist RMs with annual review &ndash; collection of documents and tracking to relevant departments and follow up on completion.
</li>Sending transaction copies for archival.<br>
<li>
<br>
</li></ul><p></p><div><b>There&rsquo;s never been a better time to join Emirates NBD.
</b></div><div>We&rsquo;re one of the region&rsquo;s most recognizable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.<br>
</div><div></div><div><b>At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.</b></div></div>

Graduate Trainee - Private Banking Services (UAE Nationals)

Bank of America

<div><p><b>Job Description:</b></p><p></p><p>
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.<br>
<br>
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates&rsquo; physical, emotional, and financial wellness through affordable, competitive and flexible benefits.<br>
<br>
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.<br>
<br>
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.<br>
<br>
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!</p><p></p><p><b>
Job Profile Summary:</b></p><p>
This role is responsible for connecting clients with the breadth of solutions that Bank of America offers to help achieve financial goals in a virtual environment. Key responsibilities include service requests and relationship deepening opportunities received through in-person or inbound call delivery. Job expectations include understanding life and financial goals and pairing new solutions and services to meet client needs.</p><p><b>
Responsibilities:
</b></p><ul><li>Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities</li><li>
Assists, educates, and trains clients on conducting simple transactions through self-service technologies</li><li>
Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy</li><li>
Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping</li><li>
Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements</li><li>
Responds to customer inquiries and concerns, creating customized solutions through in-person interactions and inbound call delivery</li></ul><p><b>
Required Qualifications:</b></p><ul><li>
Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment</li><li>
In lieu of one year of sales experience, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I) or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months</li><li>
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client</li><li>
Collaborates effectively to get things done, building and nurturing strong relationships</li><li>
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives</li><li>
Confident in identifying solutions for helping new and existing clients based on their needs</li><li>
Strong written and verbal communications skills</li><li>
Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)</li><li>
Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances</li><li>
Applies strong critical thinking and problem-solving skills to meet clients' needs</li><li>
Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously</li><li>
Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws)</li><li>
Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance
</li></ul><p><b>Desired Qualifications:</b></p><ul><li>
Associate's Degree or Bachelor's Degree in business, finance or a related field</li><li>
Experience working in a financial center where goals were met or exceeded</li><li>
Retail and/or sales experience in a salary plus incentive environment</li><li>
Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded</li><li>
Experience with financial information, spreadsheets and financial skills</li><li>
Knowledge of banking products and services</li><li>
Strong computer skills including Microsoft applications and previous experience utilizing laptop technology</li></ul><p><b>
Skills:</b></p><ul><li>
Active Listening</li><li>
Business Acumen</li><li>
Customer and Client Focus</li><li>
Oral Communications</li><li>
Problem Solving</li><li>
Account Management</li><li>
Client Experience Branding</li><li>
Client Management</li><li>
Client Solutions Advisory</li><li>
Relationship Building</li><li>
Business Development</li><li>
Pipeline Management</li><li>
Prospecting</li><li>
Referral Identification</li><li>
Referral Management</li></ul><p><b>
Minimum Education Requirement</b>: High School Diploma / GED / Secondary School or equivalent</p><p></p><p><b><i>
This job will be open and accepting applications for a minimum of seven days from the date it was posted.</i></b></p><p></p><p><b>
Shift:</b></p>
1st shift (United States of America)<p></p><p><b>
Hours Per Week:</b></p>
40</div><p></p>

Senior Banker II - Clear Creek Crossing

Enumerate

<div><p>Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support. This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution.</p>
<p>
Candidates for this role must be located in the United States and able to work EST or CST time zones. This role can be hybrid or remote. If remote, this role requires travel every other month to Fort Lauderdale, Florida.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Be the voice of the customer and navigate internal processes with stakeholders from various teams.</li>
<li>Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise</li>
<li>Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations</li>
<li>Assist with challenging customer requests or issue escalations as needed.</li>
<li>Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.</li>
<li>Assess customer needs and communicate feedback to peers and leadership</li>
<li>Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner</li>
<li>Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth</li>
<li>Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>2+ years of experience in Customer Success or Account Management</li>
<li>Strong customer service and project management skills</li>
<li>Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.</li>
<li>Prior experience using Asana or other project management tools is a plus</li>
<li>A background in accounting, bookkeeping or community association management is a plus</li></ul></div>

Relationship Manager

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>TCS Hyderabad Hiring for Customer Data Specialist</div><br>
<div><br>
</div><div>Role: Customer Data Specialist
</div><div>Experience: 2-8 Years
</div><div>Job Location: Mumbai</div><br>
<div><br>
</div><div>Eligibility:
</div><ul><li> Minimum 15 years of regular, full-time education (10 + 2 + 3)
</li></ul><ul><li> Should be okay working in Rotational &amp; Flexible Shift
</li></ul><div>Required Skills
</div><div>Must-Have
</div><ul><li> Experience in transportation planning &amp; execution, warehouse coordination, and shipment lifecycle tracking
</li></ul><ul><li> Ability to reconcile shipment records (dispatch vs. receipt, freight bills vs. contracted rates) and resolve discrepancies
</li></ul><ul><li> Hands‑on usage of ERP/TMS/WMS (e.g., SAP S/4, SAP TM/EWM, Oracle, Manhattan); familiarity with Ariba/e‑invoicing portals for vendor communications
</li></ul><div>Good-to-Have
</div><ul><li> Experience in Logistics, inventory principles &amp; master data governance.
</li></ul><div>Required Technical Skill Set
</div><ul><li> SMAX Configuration &amp; Operations: Service contract, part, technician &amp; stocking location setup; scheduled and unscheduled WO creation.
</li></ul><ul><li> SAP Functional Knowledge: Customer master and technician setup; Installed Base (IB) lifecycle management; SAP&ndash;SMAX location integration.
</li></ul><ul><li> Service Operations: ATP validation, SW version update coordination, and SAP&ndash;SMAX data synchronization.
</li></ul><div>Key Responsibilities
</div><ul><li> Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.
</li></ul><ul><li> Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.
</li></ul><ul><li> Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.
</li></ul><ul><li> Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.
</li></ul><ul><li> Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.
</li></ul><ul><li> Perform New IB setup along with SAP/SMAX location configuration.
</li></ul><ul><li> Conduct ATP (Available-to-Promise) checks to support service and parts availability.
</li></ul><ul><li> Manage SW version updates and related system configuration changes.
</li></ul><ul><li> Ensure accuracy and governance of SMAX part setup and service-related master data.
</li></ul><ul><li> Own and ensure end-to-end accuracy of service master data across SAP and SMAX.
</li></ul><ul><li> Act as a key operational support for service contracts, Installed Base, and work order management.
</li></ul><ul><li> Ensure seamless SAP&ndash;SMAX integration for customers, technicians, locations, and parts.
</li></ul><ul><li> Proactively identify and address gaps in service setup, parts readiness, and system configuration.
</li></ul><ul><li> Support continuous improvement through process standardization, system enhancements, and data audits.
</li></ul><ul><li> Organize timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews.
</li></ul><ul><li> Hands-on experience with ERP/TMS/WMS systems (SAP S/4, SAP TM/EWM, Ariba, or similar tools) for logistics and inventory transactions.
</li></ul><ul><li> Support continuous improvement initiatives in logistics and inventory processes; update SOPs and training documents.
</li></ul><ul><li> Willingness to work in US shift timings
</li></ul></div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Support Executive</div>
</div><div><div><b>Job Id</b></div>
<div>413962</div>
</div><div><div><b>Desired Skills</b></div>
<div>Master Data Management</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMMERCE</div></div></div><div></div>

Customer Data Specialist

FCBS

<p><b>Company:</b> Flying Colour Business Setup Services L.L.C<br/><b>Industry:</b> Company Formation / Registration Services<br/><b>Website:</b> www.flyingcolour.net<br/><b>Department:</b> Operations</p><p><b>Position: Relationship officer &ndash; Operations Department</b></p><p><b>Job Responsibilities:</b></p><ul><li>Act as the primary point of contact for clients regarding work execution and ensure operational tasks are completed within defined turnaround times (TAT).</li><li>Provide regular updates to clients and maintain proactive communication.</li><li>Build and maintain strong, long-lasting client relationships through open and interactive communication.</li><li>Deliver accurate, valid, and complete information to clients using appropriate methods and tools.</li><li>Coordinate with Freezone authorities and internal departments to ensure smooth work execution.</li><li>Manage and handle <b>60&ndash;70 client orders/jobs simultaneously.</b></li><li>Address and resolve client complaints efficiently, providing appropriate solutions and timely follow-ups.</li><li>Maintain detailed records of client interactions and process updates in CRM systems.</li><li>Follow communication procedures, guidelines, and company policies diligently.</li><li>Take extra initiative to engage clients and enhance the customer service experience.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 5+ years of total work experience, including <b>at least 1 year of customer service experience in the UAE.</b></li><li>Proven <b>customer support experience or experience as a Client Service Representative.</b></li><li><b>Excellent interpersonal and active listening skills.</b></li><li>Familiarity with CRM systems and customer service practices.</li><li>Customer-oriented mindset with the ability to adapt and respond to various types of clients.</li><li>Strong communication and presentation skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li><b>Preferred:</b> Female candidates who are graduates (B.Com preferred) with 2&ndash;3 years of relevant experience.</li><li>Candidates residing in Dubai will be given preference.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>customer services: 3 years (Preferred)</li></ul><p>Work Location: In person</p>

Relationship officer

VyStar Credit Union

<div>
 At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
 <br/>
 <br/>
 We encourage you to become a part of VyStar Credit Union's family of employees.
 <br/>
 <br/>
 <ul>
  <li>
   SELECTION PROCESS:
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
  <br/>
  <br/>
 </strong>
 Accountability Statement
 <br/>
 <br/>
 The incumbent&rsquo;s primary function is to effectively use VyStar Excellence principles during telephone contact with members in the course of daily business. Thus, the incumbent must adhere to the Standards of Excellence and behaviors associated with VyStar Excellence. The incumbent is to integrate people, processes, and technology to enhance relationships with members to maximize the growth and market share of VyStar Credit Union. In the call center environment, the incumbent is expected to listen to members attentively, to determine their needs and to offer appropriate products and/or services to enhance the member experience. The incumbent in this position is accountable for offering products and services to deepen current relationships and improve the satisfaction and loyalty of credit union members. The incumbent is individually and collectively responsible for reaching department and corporate goals. The quality of the incumbent&rsquo;s calls will be closely monitored via a call recording system to ensure members are receiving quality service. The incumbent will make independent decisions that benefit the member and VyStar. The incumbent must be able to quickly adapt to changes and handle any additional assignments for the daily operation of the Call Center. This position has opportunities for advancement and pay increase through the completion of the Member Service and Loan Training Programs. The incumbent must demonstrate proficiency in handling all types of calls in addition to completing required Computer Based Training courses before being certified or qualified to apply for Level II.
 <br/>
 <br/>
 <strong>
  Essential Job Functions
  <br/>
  <br/>
 </strong>
 <em>
  <strong>
   Shift:
   <br/>
   <br/>
  </strong>
 </em>
 <em>
  <strong>
   Must be flexible to work any day or shift between the hours of 7:00am - 7:00pm / Monday - Saturday.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  Contact Center Member Service Specialist
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The incumbent&rsquo;s primary duty is to provide quality member services to our members by performing transactions that are requested by members or answering their questions, which may be related to Internet Banking, Magic*Touch, their account history or member service, loan, VyStar Investment Services products and/or VyStar Real Estate Services. Member Service transactions include but are not limited to fund transfer, wire transfer, Internet Banking PIN reset, stop payments, opening checking accounts, money market accounts, Certificate of Deposit accounts or other savings accounts, etc. The incumbent is expected to acquire extensive product knowledge of deposit products along with operational function of those products.
  </li>
  <li>
   The incumbent is required to effectively offer loan related products such as GAP, IWS, Credit Life &amp; Disability Insurance in addition to VyStar Investment Services, VyStar Real Estate Services, other Savings Accounts, Checking Accounts, Money Market Accounts, IRA accounts, CDs, etc. based on our members&rsquo; needs. The incumbent is also required to offer loan products, such as auto loans, credit cards, large luxury items and mortgage products, which may be referred to the more experienced Call Center Member Relationship Specialist team.
  </li>
  <li>
   The incumbent is expected to attain a firm knowledge of VyStar&rsquo;s products and services in addition to policies and procedures to effectively offer products based on our members&rsquo; needs. The incumbent is expected to adhere to the Standards of Excellence and behaviors associated with VyStar Excellence. Thus, the incumbent must exhibit courteous and professional telephone etiquette in all member contacts while conducting effective fact finding to understand the member&rsquo;s needs and issues and making independent and appropriate decisions in resolving members&rsquo; problems as well as in offering appropriate products. The incumbent must maintain confidentiality and integrity of information related to all member accounts.
  </li>
  <li>
   The incumbent is also expected to attain proficiency in all available tools.
  </li>
  <li>
   The incumbent in this position is to attain knowledge of Regulation CC, Regulation D, Regulation B and Regulation Z, Bank Secrecy Act/Anti-Money Laundering (BSA/AML), Currency Transaction Report (CTR), etc.
  </li>
  <li>
   If the incumbent is trained for originating loans, the incumbent is expected to offer loans whenever appropriate based on members&rsquo; needs and properly document credit applications and to process them in a timely manner.
  </li>
  <li>
   The incumbent must provide the same professional and quality service to employees in other departments, other businesses and financial institutions based on the VyStar Excellence concept when working to resolve member problems.
  </li>
  <li>
   The incumbent is accountable for departmental standards for productivity, quality of service, and schedule adherence, unscheduled leave occurrences, and late log-ins.
  </li>
  <li>
   The incumbent must be familiarized with call recording technology in order to review calls rated by Quality Assurance representatives. Also, the incumbent is to learn how to review work schedules and to request vacation/sick leave request online through the Workforce Management system as well as to be familiar with the e-Time system.
  </li>
  <li>
   Performs all other duties as assigned.
  </li>
  <li>
   All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:
 <br/>
 <br/>
 <ul>
  <li>
   Focus - Focus your full attention by carefully listening to and observing client or member.
  </li>
  <li>
   Connect - Consistently be friendly and approachable. Demonstrate your care.
  </li>
  <li>
   Understand - Listen empathetically and ask questions (70%/30% rule).
  </li>
  <li>
   Counsel - Recommend solutions based on your member&rsquo;s needs and objectives.
  </li>
  <li>
   Advance - Ensure that member&rsquo;s expectations were exceeded.
  </li>
  <li>
   Verify necessary follow-up actions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  EXPERIENCE
  <br/>
  <br/>
 </strong>
 A minimum of one year experience in a position of direct member/customer contact in financial institutions, especially in a call center environment, is preferred
 <br/>
 <br/>
 <strong>
  EDUCATION
  <br/>
  <br/>
 </strong>
 The minimum formal education required is a high school diploma or its equivalent.
 <br/>
 <br/>
 <strong>
  Knowledge, Skills, &amp; Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The candidate for this position must have a personality that enjoys talking to members on the phone. Must possess excellent listening and comprehension skills with proper telephone etiquette. Having sales experience in the financial environment is preferred.
  </li>
  <li>
   Also, having prior exposure to the lending process, familiarity with analyzing credit reports and exposure to interest computation methods is preferred.
  </li>
  <li>
   Must have excellent verbal, written communication and telephone skills.
  </li>
  <li>
   Must have accurate data entry skills and be proficient in PC skills including Microsoft Word, Outlook, Internet access, etc.
  </li>
  <li>
   Must be able to communicate necessary information clearly.
  </li>
  <li>
   Must be professional in appearance and attitude.
  </li>
  <li>
   The candidate for this position may be tested for their effectiveness for providing excellent member service through the telephone, chat room and email during the hiring process.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  DISCLAIMERS AND WORK ENVIRONMENT
  <br/>
  <br/>
 </strong>
 Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all-encompassing and are subject to change at any time by management.
 <br/>
 <br/>
 The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 <br/>
 <br/>
 As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
 <br/>
 <br/>
 <strong>
  VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
  <br/>
  <br/>
 </strong>
 <strong>
  No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
  <br/>
  <br/>
 </strong>
 Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
 <br/>
 <br/>
 Thank you again for your interest in this position!
 <br/>
 <br/>
 <em>
  VyStar Credit Union Human Resources
 </em>
</div>


Contact Center Member Service Specialist (Location: Jacksonville, FL)

Delmar International Inc.

<div><p><b>Mandate:
</b></p><p>Reporting to the Vice President of Business Development and Sales, the <b>Customer Relationship Manager </b>will serve as the key liaison between our sales representatives and the operations team. In this role, you will support existing accounts while also identifying and pursuing new business opportunities through both inside and outside sales outreach. Responsibilities include preparing customer quotes, maintaining and updating databases, and consistently delivering exceptional customer service. Additional duties involve responding to customer inquiries, conducting customer review calls, and fulfilling other tasks assigned by the company.</p><p><b>
Requirements:</b></p><ul><li>
Minimum 2 years of sales or operations experience in a 3PL freight forwarding environment</li><li>
Experience in ocean, air, ground, brokerage, or warehousing is considered an asset</li><li>
Bachelor's degree in business or a related field is considered an asset</li><li>
Knowledge of current air and ocean service offerings for transatlantic shipments to the United States and Canada will be considered an asset</li><li>
Travel may be required</li></ul><p><b>
What You Offer:</b></p><ul><li>
Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts</li><li>
Ability to ask the right questions, listen carefully and understand customers' needs</li><li>
Proven problem-solving skills</li><li>
Excellent communication skills</li></ul><p><b>
What We Offer:</b></p><ul><li>
Equal opportunity employer</li><li>
Competitive compensation</li><li>
Comprehensive health and dental care</li><li>
Balance between work and home life</li><li>
Opportunities for professional development and career growth</li></ul><p></p><p>
Salary range: USD $70,000&ndash;80,000</p></div>

Customer Relationship Manager

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