relay dispatcher

Otter Express

Job Summary:Otter Express is seeking a dedicated Dispatcher to coordinate and oversee daily transit operations, ensuring timely and reliable service. This role involves managing communications with drivers and clients, monitoring system performance, and maintaining accurate operational records. The Dispatcher will play a vital role in supporting the efficiency and dependability of our transit services while fostering a positive and professional environment.Key Functions and Duties Performed by the Dispatcher:<ul><li>Operational Coordination</li><li>Coordinate daily route operations to ensure timely and efficient service delivery, adhering to established procedures and standards.</li><li>Monitor daily system performance. Participate in performance analyses and reviews to enhance operational readiness.</li><li>May assign trips to drivers strategically to balance workload and optimize route efficiency.</li><li>Communication and Interaction</li><li>Communicate effectively with drivers and clients to address and resolve service-related issues promptly.</li><li>Take client calls and relay issues to drivers and the Dispatch Manager as needed.</li><li>Monitor radio and telephone communications to oversee on-road service quality and address operational concerns.</li><li>Record Keeping and Reporting</li><li>Maintain accurate records of driver sign-in and sign-out times, ensuring compliance with scheduling requirements.</li><li>Document any delays or disruptions in route schedules and communicate findings to the Dispatch Manager.</li><li>Employee and Customer Relations</li><li>Foster a positive work environment by delivering exceptional customer service.</li><li>Address client concerns promptly to ensure high-quality service experiences.</li></ul>Qualifications:<ul><li>Ability to handle multiple tasks simultaneously and to maintain composure under pressure in a fast-paced environment.</li><li>Commitment to providing excellent service to both internal teams and the community.</li><li>Ability to maintain a professional and polite phone manner.</li><li>High School diploma or equivalent.</li></ul>Preferred Qualifications:<ul><li>1 year of previous Dispatcher experience OR  2 years of Customer Service experience.</li><li>Experience with transit dispatch software.</li><li>Knowledge of the service area is a plus.</li></ul>Physical Requirements:The Dispatcher must be able to work effectively in an office environment. Physical demands include being able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The Dispatcher must also be able to clearly see and interpret information on screens and documents, as well as hear and understand communications over the phone or radio. Clear verbal communication is also essential to ensure accurate information exchange and effective coordination of transit operations.Terms:This job description is not intended to be all-inclusive, and the employee will perform other related duties assigned by the Director of Transportation.The Director of Transportation reserves the right to revise this job description and change the job duties and responsibilities as the need arises.This job description does not constitute a written or implied contract of employment.If requested by Otter Express, the applicant must submit to a criminal background check,the results of which must meet hiring criteria for the role.Equal Opportunity Employer:Otter Express is an Equal Opportunity/Affirmative Action and veteran-friendly employer. Otter Express is committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply.All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.Applicants with Disabilities:Otter Express encourages participation in all its programs, services and activities and does not discriminate against qualified applicants with disabilities. Anyone who believes they may need a reasonable accommodation in order to fully participate in the job application, interview or selection processes may contact the Otter Express Director of Transportation with whom applicant has contact in the processing of their employment application to request an accommodation.Pay: $20.24 - $23.00 per hourBenefits:<ul><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

Dispatcher

Donnelly's Home Comfort Specialists

<div>Description:

Dispatcher
Who Are We?
Donnelly's Plumbing, Heating, Cooling, and Electrical has been redefining what it means to provide extraordinary Plumbing, Electrical and HVAC services for over 50 years. We stand for integrity, stand behind our word, and have earned our acclaim as the region's most recommended heating and cooling company. We are seeking to hire an HVAC Dispatcher for our thriving company.
What's in it for you?<ul><li>
Competitive Pay! Earn $50k-60k/yearly. Plus Bonuses!</li><li>
Prizes, &amp; Incentives</li><li>
Paid Time Off + Holidays</li><li>
Benefits for you and your family</li><li>
Opportunity for growth</li><li>
Personal and professional training and development</li><li>
Positive company culture and team building opportunities</li></ul>
What You&rsquo;ll Do<ul><li>
Evaluate customer calls and assign the best technician to each service appointment.</li><li>
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.</li><li>
Relay accurate information to technicians, ensuring proficient, quality customer experiences.</li><li>
Update customers throughout the day on the technician&rsquo;s progress.</li><li>
Manage the whereabouts and needs of every technician in the field.</li><li>
Record the results of each service call and create report summaries for senior management.</li><li>
Interact with clients on the phone, via inbound and outbound calls.</li><li>
Respond to customer requests, resolving issues and promoting the brand.</li><li>
Miscellaneous duties as assigned.</li></ul>
Requirements:

What Makes YOU Great<ul><li>
Proven track record in customer service.</li><li>
IT competent; good typist and proficient with phone systems.</li><li>
Highly organized with exceptional follow-through abilities.</li><li>
Strong verbal and written communications.</li><li>
Ability to build trust, diffuse conflict and hold others accountable.</li><li>
Engaging personality that blends well with a fast-paced, goal-driven environment.</li><li>
Competitive individual contributor who also loves to win as a team.</li><li>
Highly motivated, flexible and have a great attitude on life.</li><li>
Knowledge of the construction industry including HVAC and Plumbing industry plus.</li><li>
Must be able to come to office- remote or hybrid is not an option</li></ul>
Equal Opportunity Employer
Applicants are provided equal employment opportunities without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability or any other category protected by law in each aspect of the selection process.</div>

Delta International PK

Required for Saudi ArabiaA Dispatcher in the Operations Department is responsible for coordinating and assigning field resources, vehicles, or personnel to ensure efficient and timely execution of services, deliveries, or tasks. The role requires excellent communication, time management, and organizational skills to maintain real-time control over operations. Dispatchers act as the link between field teams and management, ensuring that operations flow smoothly and client requirements are met effectively.Task &amp; Responsibilities1. Assign Jobs and Monitor Field Activities<ul><li>Receive job orders and dispatch them to the appropriate personnel, vehicles, or units.</li><li>Track ongoing jobs using dispatch software or GPS tools to ensure timely execution.</li><li>Adjust schedules or reroute resources based on priority or unexpected delays.</li></ul>2. Maintain Communication Channels<ul><li>Serve as the main point of contact between the operations center and field staff.</li><li>Relay instructions, updates, or changes to field teams in real time.</li><li>Respond to queries from team members and provide support during operations.</li></ul>3. Ensure Documentation and Reporting<ul><li>Record dispatch times, job completion statuses, and delays accurately.</li><li>Prepare daily logs, performance reports, and incident summaries.</li><li>Update databases and systems with real-time job and resource information.</li></ul>4. Optimize Resource Utilization<ul><li>Plan and schedule daily assignments based on availability, workload, and efficiency.</li><li>Minimize idle time and ensure maximum coverage using operational planning tools.</li><li>Identify areas for process improvement to reduce fuel use, delays, or overtime.</li></ul>5. Handle Emergencies and Exceptions<ul><li>Respond quickly to accidents, breakdowns, or service failures.</li><li>Coordinate with maintenance or safety teams for backup or emergency support.</li><li>Reassign jobs or reroute teams to minimize service disruption.</li></ul>6. Compliance and Operational Standards<ul><li>Ensure all dispatched operations follow company policies, safety guidelines, and service-level agreements.</li><li>Report any deviations or violations to the Operations Manager.</li></ul>Interface With&middot; Operations Team&middot; Drivers or Field Staff&middot; Maintenance Team&middot; Fleet Management&middot; Customer Service Team&middot; Logistics or Transport Coordination&middot; Safety and Compliance Department&middot; Clients or End UsersJob Type: Full-timePay: From Rs300,000.00 per monthWork Location: In person

City of Northampton

<div>
 NORTHAMPTON Dispatcher The City of Northampton is seeking 2 Public
 
 
 Safety Dispatchers! DEFINITION: Dispatcher and Call Taker of emergency
 
 
 and non-emergency incidents; routine clerical administrative and
 
 
 technical work in receiving and dispatching routine and emergency
 
 
 information; keeping official records; assisting in the administration
 
 
 of the standard operating procedures of the Communications Center
 
 
 providing 24 hour seven day a week service for Police Fire and Emergency
 
 
 Medical Services; data entry and other Public Safety administrative
 
 
 duties; all other work as required. ESSENTIAL FUNCTIONS: Answers
 
 
 emergency and non-emergency radio and telephone transmissions in the
 
 
 Communications Center; ascertains nature of calls; gathers all necessary
 
 
 information to transmit or relay; and prioritizes calls based upon their
 
 
 nature and time factors. Dispatches and manages the deployment of
 
 
 police; fire and emergency medical personnel and response vehicles for
 
 
 emergency and non-emergency incidents; broadcasts nature; location and
 
 
 time of incident; contacts all required personnel; ensures the presence
 
 
 of additional personnel by contacting those designated for call-back;
 
 
 contacts and coordinates Mutual Aid response; relays information and
 
 
 supplemental information as needed. Provides emergency medical
 
 
 instructions to callers by phone; provides pertinent information to
 
 
 responding units by phone and/or radio; coordinates first responder;
 
 
 ambulance and Advanced Life Support responses. Monitors alarm systems;
 
 
 keeps accurate information; dispatches units when necessary; notifies
 
 
 personnel when alarms are out of service; assists in testing and
 
 
 maintaining alarms as needed; interprets signals and determines if
 
 
 contact needs to be made to responsible parties and/or subscribers.
 
 
 Maintains radio and telephone communications log; documents the
 
 
 location; safety; and status of personnel and equipment; researches call
 
 
 or person?s history in internal computer system; determines relevancy
 
 
 and relays significant history to field personnel; maintains ongoing
 
 
 contact with the responding personnel and keeps them informed of all
 
 
 pertinent information; keeps track of significant information; e.g.;
 
 
 broken traffic signals; closed streets; etc.; and keeps emergency
 
 
 personnel informed. Utilizes radios to monitor and communicate with
 
 
 field personnel; operates office equipment and pages personnel as
 
 
 required. Interfaces with Fire Districts; Mutual Aid assignments and
 
 
 Massachusetts State Mobilization Plan. Enters and retrieves variety of
 
 
 data and extracts required data from computer and other information
 
 
 systems; maintains reports and records as required or requested. Inputs
 
 
 data into forms and reports both manually and digitally; compiles and
 
 
 tabulates data; completes reports to extent possible. Broadcasts
 
 
 pertinent weather bulletins; civil defense bulletins; announcements;
 
 
 criminal activity bulletins and any other information as directed by the
 
 
 supervisors and/or police and fire personnel. Attends State and City
 
 
 mandated job-related training; acquires and maintains mandatory
 
 
 certifications required for the position by the State 911 Board and/or
 
 
 requested by supervisors; e.g.; Enhanced 911; First Responder/CPR;
 
 
 Emergency Medical Dispatch; etc. Attends at least 16 hours of yearly
 
 
 continuing education. Trains; assists in training and mentors new
 
 
 dispatchers. Assists in keeping site information up to date in the
 
 
 internal database. Provides Quality Assurance and peer review when
 
 
 volunteered; trained and assigned by the supervisor Performs similar or
 
 
 related work as required. For more details and full job description
 
 
 please see website.
</div>

United Petroleum Transport Ltd.

<div>The Fleet Manager is responsible for dispatching loads to our customers.
Our dispatch team works a rotating schedule as follows:<ul><li>
Work Monday and Tuesday, off Wednesday and Thursday, work Friday, Saturday, and Sunday</li><li>
Off Monday and Tuesday, work Wednesday and Thursday, and off Friday, Saturday, and Sunday</li><li>
Shift time is 6 am to 6 pm</li></ul>
A Day in the life of a Fleet Dispatcher:
<ul><li>Promote safety in all actions</li><li>
Control and complete paperwork as required</li><li>
Safely plan driver trips around load/customer expectations and safety guidelines</li><li>
Communicate with drivers regarding company and customer requirements</li><li>
Relay to customer service any issues that need to be relayed to the customer</li><li>
Assisting the drivers in planning routes and building loads</li><li>
Prioritize loads for timely delivery</li><li>
Track and trace all current loads in transit and deliveries</li><li>
Assign loads to drivers in a fair and equitable manner</li><li>
Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination</li><li>
Communicate with drivers during check-ins throughout pickup, transit, and delivery</li><li>
Monitor store inventories</li><li>
Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
</li><li>Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required</li><li>
Comply with all corporate policies and procedures and all health and safety policies</li></ul>
Additional Responsibilities:
<ul><li>Carry out other duties assigned by CSC Manager as required</li></ul>
Education &amp; Experience:
<ul><li>High School Education or equivalent</li><li>
One year experience dispatching or in the customer service area</li></ul>
Knowledge, Skills and Abilities:
<ul><li>Excellent verbal and written communication skills</li><li>
Knowledge of DOT regulations, federal and state standards</li><li>
Ability to prioritize and manage multiple projects</li><li>
Self-starter with detail oriented work habits</li><li>
Able to maintain confidentiality</li><li>
Display professional demeanor</li><li>
Good interpersonal skills; able to work well with wide range of individuals</li><li>
Demonstrate dependability through good attendance and adherence to timelines and schedules</li><li>
Basic computer skills (word &amp; excel)</li><li>
Knowledge of basic company employment policies and procedures</li></ul>
Physical Requirements:
<ul><li>Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity</li><li>
Occasional lifting (up to 20 pounds)</li></ul></div>

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