remote customer service agent

Disabled Veteran Solutions

<div>Remote Inbound Customer Service Representative (Full-Time) 
Disabled Veteran Solutions (DVS)
Make an Impact Through Meaningful Work
Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, healthhuman services, and state benefits.
This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day.
Start Date: July 20, 2026 
Initial training will take place during your first two weeks.
Position Overview
In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency.
Responsibilities include:<ul><li>
Answering inbound calls and providing a positive, solution-oriented customer experience</li><li>
Assisting with basic technical troubleshooting and initiating support tickets as needed</li><li>
Scheduling appointments at designated service locations</li><li>
Accurately documenting all customer interactions, including inquiries, concerns, and resolutions</li><li>
Conducting follow-up calls to ensure issues are resolved and customers remain informed</li><li>
Delivering consistent, high-quality service in a structured environment</li></ul>
Required Qualifications
We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting.<ul><li>
High school diploma or GED required; additional education preferred</li><li>
Prior customer service experience, particularly in call-driven environments</li><li>
Strong verbal communication skills with the ability to build rapport quickly</li><li>
Ability to troubleshoot basic technical issues independently</li><li>
Comfortable working in a remote environment with minimal supervision</li><li>
Ability to successfully complete an extensive credentialing and background check process</li></ul>
Preferred:<ul><li>
Bilingual (English/Spanish) candidates are strongly encouraged to apply</li></ul>
TechnicalWork Environment Requirements<ul><li>
Reliable high-speed internet connection</li><li>
Private, distraction-free workspace</li><li>
Ability to navigate computer systems efficiently</li><li>
DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset</li></ul>
ScheduleTraining<ul><li>
Training Schedule: 9:00 AM - 4:30 PM EST</li><li>
Regular Schedule - regular schedule set between the hours of 8:00am - 8:00pm - Monday - Friday</li></ul>
Consistent attendance and reliability are essential for success in this role.
Why Join DVS
Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work.
At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.
Build a career where your work matters. Apply today to join the DVS team.</div>

Inbound Customer Service Agent

CBC Group Inc

Basic Responsibility OverviewResponsible for the daily leadership and operational performance of the inbound Customer Service team and the remote Outbound Sales team. This role is the primary accountability point for team performance, process execution, and culture across both departments. The ideal candidate is a change agent: someone who leads through ambiguity, drives improvement without being asked, and takes full ownership of outcomes.Major Areas of Responsibility<ul><li>Leads and develops both teams.</li></ul>- Manages ~10 customer service associates year-round; up to 20 during peak seasonal periods- Manages 10+ fully remote outbound sales representatives- Conducts regular one-on-ones, coaching sessions, and performance conversations- Maintains accountability for scheduling, attendance, and daily adherence- Supports hiring and onboarding during seasonal ramp periods- Adapts leadership approach to effectively manage across in-office and remote environments<ul><li>Oversees inbound customer service operations.</li></ul>- Monitors daily workflow and team performance against established standards- Tracks call center metrics: volume, abandonment rate, agent availability, break and login adherence- Resolves escalated customer issues in a timely and professional manner- Builds and adjusts staffing schedules based on business demand and seasonal trends<ul><li>Supports and monitors the remote Outbound Sales team.</li></ul>- Maintains visibility into territory activity, rep engagement, and customer coverage- Supports KPI tracking and performance accountability across all sales reps- Partners with leadership to identify inefficiencies and drive corrective action<ul><li>Maintains reporting and operational visibility.</li></ul>- Produces and distributes daily, monthly, and quarterly performance reports for both departments- Tracks KPI trends and surfaces issues requiring action- Supports development of operational dashboards- Identifies process gaps and drives resolutionQUALIFICATIONSLeadership &amp; Character<ul><li>Demonstrated experience leading teams in a fast-paced, evolving environment</li><li>Functions as a change agent: identifies what isn&rsquo;t working and drives improvement proactively</li><li>Takes full ownership of team outcomes; does not deflect or wait to be directed</li><li>Sets clear expectations and holds people accountable without losing the relationship</li><li>Operates with urgency, consistency, and professionalism across all situations</li></ul>Skills &amp; Experience<ul><li>Previous leadership or management experience required</li><li>Customer service experience preferred; operational team management strongly preferred</li><li>Strong organizational, analytical, and communication skills</li><li>Proficiency in Microsoft Office: Excel, Outlook, Teams, PowerPoint</li><li>Ability to learn and navigate ERP and CRM systems; NetSuite experience a plus</li></ul>Education<ul><li>High school diploma or equivalent required; post-secondary education preferred</li></ul>Pay: $60,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer service: 2 years (Required)</li><li>Sales Management: 2 years (Required)</li></ul>Location:<ul><li>Lewisburg, TN 37091 (Preferred)</li></ul>Ability to Commute:<ul><li>Lewisburg, TN 37091 (Required)</li></ul>Work Location: In person

Customer Service and Outbound Sales Manager

SmartStop Self Storage

<div>Think Outside the Box!
A company that embraces CHANGE while enhancing EVERYONE&rsquo;S journey.
About SmartStop Self Storage
SmartStop&reg; Self Storage is a diversified real estate company in the self-storage industry, operating in 22 states in the U.S. and three provinces in Canada. In addition, SmartStop was awarded: Newsweek&rsquo;s Best Customer Service among Storage Center companies three years in a row 2021, 2022 &amp; 2023, Top Workplace of Orange County in 2022 and 2023, and Reputation&rsquo;s 800 Award in 2023. Come join a winning team!
Voted TOP WORKPLACE 2022 &amp; 2023 by the Orange County Register and our AMAZING employees!
Salary range: $16.00 to $18.00 per hour depending on experience
Customer Experience Agent Job Summary
Reporting to the Call Center Director, the Customer Experience Agent manages customer escalation calls by identifying a customer&rsquo;s needs and providing solutions to their complaints and identifies ways to ensure customer satisfaction and retention.
This job can be 100% remote after training.
Essential Job Functions and Responsibilities
<ul><li>Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.</li>
<li>Ensures that appropriate actions are taken to resolve customers problems and concerns.</li>
<li>Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.</li>
<li>Uses extensive company and company product knowledge to answer and appropriately address inquiries.</li>
<li>Performs other related duties as necessary or assigned.</li>
</ul>
If you love problem solving and helping customers and have excellent communication skills &ndash; this could be the job for you!
Qualifications Needed
<ul><li>High school diploma or equivalent.</li>
<li>Customer service experience required.</li>
<li>Minimum 3+ years of self-storage management experience.</li>
<li>Excellent written and verbal communication skills including active listening.</li>
<li>Service-oriented and able to resolve customer grievances.</li>
<li>Excellent decision-making ability.</li>
<li>Strong problem-solving skills.</li>
<li>Proficient in computer skills with the ability to learn new software.</li>
<li>Knowledge of, or ability to learn, product, service, or area of customer service specialization.</li>
<li>Ability to function well in an often-stressful environment.</li>
</ul>
Benefits
<ul><li>Competitive salary</li>
<li>Medical, dental and vision insurance
</li><li>Life and Disability Insurances</li>
<li>Ample paid time off</li>
<li>Generous holiday schedule
</li><li>401(k) + matching with no waiting period</li>
<li>Employee assistance program</li>
<li>Paid employee referral program</li>
</ul>
Diversity
SmartStop&reg; Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.
Lead Together!</div>

Customer Experience Agent

Green Freight Logistics LLC

About UsWe are a dynamic freight brokerage specializing in a wide range of transportation solutions&mdash;including dry vans, reefers, flatbeds, drayage and more. Our dedicated carrier sales team provides robust backend support to empower our freight agents and ensure seamless logistics operations. We&rsquo;re committed to delivering exceptional value to clients through innovative freight solutions and operational excellence.Role OverviewWe are seeking an experienced and motivated Freight Broker Agent to join our team in a remote, independent capacity. The ideal candidate thrives in a fast-paced logistics environment, manages their own book of business, and is hungry to grow with the support of a carrier sales team that&rsquo;s got your back.Key Responsibilities<ul><li>Freight Coordination: Match shippers with appropriate carriers across dry van, reefer, flatbed, and specialty lanes</li><li>Client Success: Deliver exceptional service, resolve issues promptly, and build long-term client relationships</li><li>Dispatching: Oversee shipment execution from pickup to delivery, ensuring on-time performance</li><li>Account Management: Own your accounts with care, insight, and attention to service excellence</li><li>New Business Development: Prospect and engage new shippers, building your personal revenue pipeline</li><li>Team Collaboration: Partner with our in-house carrier sales reps to ensure smooth, supported operations</li><li>Issue Resolution: Troubleshoot freight challenges in real-time with urgency and accuracy</li><li>Tracking &amp; Reporting: Maintain organized load records and communicate updates to leadership as needed</li></ul>Minimum Qualifications<ul><li>1+ years of experience in freight brokerage or 3PL logistics</li><li>Strong understanding of U.S. freight markets and carrier negotiation</li><li>Proficiency with TMS platforms and load boards (e.g., DAT, Truckstop)</li><li>Excellent communication and client-facing skills</li><li>Self-motivated and organized, with the ability to work independently</li></ul>Preferred Qualifications<ul><li>2+ years of experience in a freight agent or commission-based logistics role</li><li>An active book of business with existing shipper relationships</li><li>Experience in cold prospecting and B2B freight sales</li><li>Familiarity with dry van, reefer, and flatbed modes</li><li>Prior remote work experience or proven success in independent roles</li><li>Knowledge of FMCSA compliance and industry regulations</li></ul>Perks &amp; Benefits<ul><li>Remote-first model &ndash; work from anywhere with a reliable internet connection</li><li>Backend support &ndash; carrier sales team to help you cover freight</li><li>Flexible structure &ndash; entrepreneurial freedom with operational resources</li><li>Uncapped earnings potential &ndash; high commission split</li><li>Collaborative culture &ndash; work with passionate, logistics-savvy teammates</li></ul>Ready to Level Up?<ul><li>If you're a freight broker agent looking to grow your income, have operational support, and gain the flexibility of remote work, we want to talk. Join a company that values your hustle, supports your growth, and celebrates your wins.</li></ul>Job Types: Full-time, Part-timeWork Location: RemoteWork Location: Remote

Freight Broker Agent

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