remote customer service agent

ADF Medical

<div>
 
 JOB OPENING &mdash; Live Chat Support (Fully Remote)
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring a responsive and professional
 
 Fully Remote Live Chat Support
 
 agent to assist our patients and clients through our digital chat platform in real time. If you're a fast typist with great written communication skills and a passion for helping people online &mdash; this role is for you.
 
 
 
 Role:
 
 Live Chat Support Agent (Fully Remote)
 
 
 
 Department:
 
 Customer Support &amp; Patient Services
 
 
 
 Location:
 
 Fully Remote
 
 🕐 Type:
 
 Full-Time / Part-Time
 
 
 
 Requirements
 
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Respond instantly to patient and client inquiries through our live chat platform
 </li>
 <li>
 Provide accurate and helpful information on services, appointments, billing, and support
 </li>
 <li>
 Manage multiple live chat conversations simultaneously with speed and professionalism
 </li>
 <li>
 Log and document all chat interactions accurately in our CRM system
 </li>
 <li>
 Identify and escalate urgent or unresolved issues to the appropriate team promptly
 </li>
 <li>
 Deliver a consistently warm and professional patient experience in every chat
 </li>
 <li>
 Follow all company communication guidelines and service quality standards
 </li>
 <li>
 Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 Health, dental &amp; vision benefits (full-time employees)
 </li>
 <li>
 Paid time off &amp; paid holidays
 </li>
 <li>
 Flexible shift options including evenings and weekends
 </li>
 <li>
 100% remote &mdash; work from anywhere
 </li>
 <li>
 Supportive team environment and ongoing coaching
 </li>
 <li>
 Career growth and advancement opportunities within ADF Medical Services
 </li>
 </ul>
</div>

Live Chat Support-Fully Remote

OneTouch Direct

<div>Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.
MUST LIVE IN FLORIDA
Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:<ul><li>
Respond to incoming customer inquiries via phone, email, and chat.</li><li>
Demonstrate a thorough understanding of our products and services to effectively address client needs.</li><li>
Provide solutions to problems while ensuring a positive customer experience.</li><li>
Maintain accurate documentation of all client interactions.</li><li>
Work collaboratively with team members to continuously improve service delivery.</li></ul> 

Requirements 
<ul><li>
Minimum of 1-2 years of experience in customer service or support.</li><li>
Must be fluent in both English and Spanish</li><li>
Exceptional verbal and written communication skills.</li><li>
Familiarity with CRM software and customer support tools.</li><li>
Ability to work efficiently in a remote setting with minimal supervision.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Must be available to work flexible hours, including potential evenings and weekends.</li></ul>
Technical Requirements:<ul><li>
Must have a reliable desktop or laptop computer running Windows 11.</li><li>
High-speed wired internet connection is required.</li><li>
USB headset with noise-canceling capability (wireless headsets are not acceptable).</li><li>
Webcam (built-in or external) is necessary for video interactions.</li></ul> 

Benefits 
<ul>
<li>Full time. 40 hours per week schedule with overtime opportunities!</li>
<li>Great pay. Hourly base salary + benefits!</li>
<li>Training. Paid training &amp; development</li>
<li>Benefits. Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment</li></ul></div>

Billingual Remote Client Support Agent - Florida

Resolution Experts LLC

Virtual Customer Service Representative (Remote)Resolution Experts LLC &ndash; ContractAbout the RoleResolution Experts LLC, an Independent Business Owner (IBO) on a major virtual call center platform, is seeking remote Customer Service Representatives to support well‑known national brands. This is a work from home position with flexible scheduling and full work‑from‑home freedom.Responsibilities<ul><li>Handle inbound customer calls, chats, or emails</li></ul><ul><li>Assist with account questions, orders, billing, or troubleshooting</li></ul><ul><li>Follow client guidelines and document interactions accurately</li></ul><ul><li>Provide professional, friendly customer support</li></ul><ul><li>Complete required client certification before servicing</li></ul>Qualifications<ul><li>Must be 18+</li></ul><ul><li>Strong communication and computer skills</li></ul><ul><li>Quiet, distraction‑free workspace</li></ul><ul><li>High‑speed internet and compatible computer</li></ul><ul><li>Customer service experience is helpful but not required</li></ul><ul><li>Background check required for most clients</li></ul>Compensation<ul><li>$10&ndash;$18 per hour, depending on client program</li></ul>**PAID TRAINING**Why Join Us<ul><li>100% remote</li></ul><ul><li>Flexible scheduling</li></ul><ul><li>Multiple client programs to choose from</li></ul><ul><li>Supportive guidance throughout onboarding</li></ul>How to ApplySubmit your application to receive next steps.Job Types: Full-time, Part-time, Contract, TemporaryPay: $11.00 - $18.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Referral program</li></ul>Work Location: Remote

Call Center Representative

Disabled Veteran Solutions

<div>Remote Inbound Customer Service Representative (Full-Time) 
Disabled Veteran Solutions (DVS)
Make an Impact Through Meaningful Work
Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, healthhuman services, and state benefits.
This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day.
Start Date: June 15, 2026 
Initial training will take place during your first two weeks.
Position Overview
In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency.
Responsibilities include:<ul><li>
Answering inbound calls and providing a positive, solution-oriented customer experience</li><li>
Assisting with basic technical troubleshooting and initiating support tickets as needed</li><li>
Scheduling appointments at designated service locations</li><li>
Accurately documenting all customer interactions, including inquiries, concerns, and resolutions</li><li>
Conducting follow-up calls to ensure issues are resolved and customers remain informed</li><li>
Delivering consistent, high-quality service in a structured environment</li></ul>
Required Qualifications
We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting.<ul><li>
High school diploma or GED required; additional education preferred</li><li>
Prior customer service experience, particularly in call-driven environments</li><li>
Strong verbal communication skills with the ability to build rapport quickly</li><li>
Ability to troubleshoot basic technical issues independently</li><li>
Comfortable working in a remote environment with minimal supervision</li><li>
Ability to successfully complete an extensive credentialing and background check process</li></ul>
Preferred:<ul><li>
Bilingual (English/Spanish) candidates are strongly encouraged to apply</li></ul>
TechnicalWork Environment Requirements<ul><li>
Reliable high-speed internet connection</li><li>
Private, distraction-free workspace</li><li>
Ability to navigate computer systems efficiently</li><li>
DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset</li></ul>
ScheduleTraining<ul><li>
Training Schedule: 9:00 AM - 4:30 PM EST</li><li>
Regular Schedule - regular schedule set between the hours of 10:00am - 8:00pm - Monday - Friday</li></ul>
Consistent attendance and reliability are essential for success in this role.
Why Join DVS
Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work.
At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.
Build a career where your work matters. Apply today to join the DVS team.</div>

Inbound Customer Service Agent

Consumer Cellular

<div><div>Virtual Customer Representative - Louisville, KY (260266)</div><div>
Who We Are 
Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community microwaves, and the freedom to rock your fuzzy slippers while talking to customers on the phone. 
 
We are not saying that Consumer Cellular created freedom, but we are saying we are really good at helping you achieve freedom to be your best self. We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers. 
While this role is remote, you will still need to reside within 50 miles of our Louisville center.
What You will Do<ul><li>
Customer Champion &ndash; You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA</li><li>
Technology Troubleshooter &ndash; When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues.</li><li>
Highly Organized and Motivated &ndash; This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently.</li><li>
Team Player &ndash; We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others&rsquo; differences, strengths, and talents.</li></ul>
What is in it for YOU &ndash;<ul><li>
Flexibility in Schedule &ndash; We offer full-time, part-time, and split-shift options.</li><li>
Competitive Wage and Savings &ndash; ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!</li><li>
Career Growth &ndash; You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly &ndash; you have the freedom to self-promote through meeting and maintaining your metrics.</li><li>
Paid Training &ndash; Full-time, 5-week training that is 100% paid!</li><li>
Dynamite Benefits &ndash; Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)</li></ul></div><div></div><div> 
What Skills You Need (Do not worry we train the rest)<ul><li>
Right Attitude &ndash; Come prepared with an attitude focused on learning and creating great experiences for our customers.</li><li>
Experience &ndash; A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience preferred.</li><li>
Office Computer Skills &ndash; you will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet).</li><li>
Work from Home Requirements &ndash;<ul><li>
Internet Connection &ndash; You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data.</li><li>
Distraction-Free Workplace &ndash; You will need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU.</li><li>
Location &ndash; While you work from home, you must be within 50 miles of a CCI facility. This is because we believe you should have the freedom to have team interaction when you choose. There is also an on-site and off-site IT support as needed.</li></ul></li></ul>
#agent2025 
About Consumer Cellular 
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news. 
Pre-employment background check and drug screen is required.</div><div>
Primary Location: United States-Kentucky-Louisville</div><div>
Job: Customer Service</div><div>
Job Posting: Apr 1, 2026</div><div>
Unposting Date: Jun 6, 2026</div></div>

Virtual Customer Representative - Louisville, KY

<div><div>Virtual Customer Representative - Phoenix Valley (260268)</div><div>
Who We Are 
Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community microwaves, and the freedom to rock your fuzzy slippers while talking to customers on the phone. 
 
We are not saying that Consumer Cellular created freedom, but we are saying we are really good at helping you achieve freedom to be your best self. We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers. 
While this role is remote, you will still need to reside within 50 miles of our Phoenix Valley center. 
What You will Do<ul><li> 
Customer Champion &ndash; You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA</li><li>
Technology Troubleshooter &ndash; When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues.</li><li>
Highly Organized and Motivated &ndash; This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently.</li><li>
Team Player &ndash; We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others&rsquo; differences, strengths, and talents.</li></ul> 
What is in it for YOU &ndash;<ul><li> 
Flexibility in Schedule &ndash; We offer full-time, part-time, and split-shift options.</li><li>
Competitive Wage and Savings &ndash; ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!</li><li>
Career Growth &ndash; You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly &ndash; you have the freedom to self-promote through meeting and maintaining your metrics.</li><li>
Paid Training &ndash; Full-time, 5-week training that is 100% paid!</li><li>
Dynamite Benefits &ndash; Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)</li></ul></div><div></div><div> 
What Skills You Need (Do not worry we train the rest)<ul><li>
Right Attitude &ndash; Come prepared with an attitude focused on learning and creating great experiences for our customers.</li><li>
Experience &ndash; A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience preferred.</li><li>
Office Computer Skills &ndash; you will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet).</li><li>
Work from Home Requirements &ndash;<ul><li>
Internet Connection &ndash; You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data.</li><li>
Distraction-Free Workplace &ndash; You will need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU.</li><li>
Location &ndash; While you work from home, you must be within 50 miles of a CCI facility. This is because we believe you should have the freedom to have team interaction when you choose. There is also an on-site and off-site IT support as needed.</li></ul></li></ul> 
About Consumer Cellular 
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news. 
Pre-employment background check and drug screen is required.</div><div>
Primary Location: United States-Arizona</div><div>
Job: Customer Service</div><div>
Job Posting: May 1, 2026</div><div>
Unposting Date: Jun 1, 2026</div></div>

Virtual Customer Representative - Phoenix Valley

Disruptive IT LLC

Overview Core Platform Expertise<ul><li>Oracle Siebel CRM (Contact Center / Call Center modules)Strong hands-on experience configuring and supporting Siebel for high-volume customer service environments.</li><li>Siebel Tools</li><li>Business Components, Business Objects</li><li>Applets, Views, Screens</li><li>Workflows and Runtime Events</li><li>Task UI and service workflows</li><li>Scripting (eScript / Siebel VB)</li><li>Data Model and Configuration</li><li>Extension tables</li><li>Joins and links</li><li>Picklists, LOV management</li><li>Data validation and business rules</li></ul>Contact Center Capabilities<ul><li>Experience implementing and supporting agent workflows including:</li><li>Case / Service Request management</li><li>Customer interaction history</li><li>Knowledge management integration</li><li>Complaint and escalation workflows</li><li>Agent desktop configuration</li><li>Omnichannel interaction management</li><li>Understanding of how Siebel supports:</li><li>inbound call workflows</li><li>agent screen-pops</li><li>guided resolution processes</li><li>customer 360 views</li></ul>CTI and Telephony IntegrationExperience integrating Siebel with telephony platforms using Computer Telephony Integration (CTI).Typical environments include:<ul><li>Siebel CTI Toolbar</li><li>Open UI integrations</li><li>Telephony platforms such as:</li><li>Cisco UCCE / UCCX</li><li>Avaya</li><li>Genesys</li><li>NICE</li></ul>Capabilities include:<ul><li>screen-pop configuration</li><li>call event handling</li><li>agent state management</li><li>interaction logging</li></ul>Integration and MiddlewareExperience integrating Siebel with enterprise systems.Technologies may include:<ul><li>Siebel EAI</li><li>Web Services (SOAP / REST)</li><li>Integration Objects</li><li>XML messaging</li><li>JMS / middleware platforms</li><li>Oracle SOA Suite</li><li>API integrations with billing, identity, and customer systems</li></ul>Performance and ScalabilityExperience supporting large contact center deployments.Skills include:<ul><li>Siebel performance tuning</li><li>SQL and database optimization (Oracle DB)</li><li>Batch processing and EIM</li><li>Workflow performance tuning</li><li>Load troubleshooting for high agent concurrency</li></ul>Deployment and ArchitectureExperience in enterprise Siebel environments including:<ul><li>Siebel Server architecture</li><li>Gateway / Application Interface</li><li>Open UI deployments</li><li>Multi-environment release management</li><li>Dev / Test / Prod lifecycle</li></ul>Experience working with:<ul><li>Linux / Unix server environments</li><li>Web servers (Apache / Tomcat)</li><li>CI/CD or release automation</li></ul>Contact Center Operations UnderstandingMid-to-senior candidates should also understand operational realities:<ul><li>agent productivity workflows</li><li>call center KPIs</li><li>escalation processes</li><li>regulatory environments (healthcare, financial services, government)</li></ul>Preferred ExperienceSiebel Open UI customizationJavaScript developmentSiebel upgrade or modernization projectsMigration to cloud or hybrid architecturesExperience with large government or enterprise customer service platformsPay: $50.00 - $115.00 per hourWork Location: Remote

Oracle Siebel Contact Center – Mid to Senior Level

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