remote customer service representative

Re-Lyticx

<div>
 
 Remote Customer Service Representative.
 
 
 Work Mode: Remote
 
 
 Region: EU, MENA, Southeast Asia.
 
 
 Join our customer-focused organization as a Remote Customer Service Representative, delivering exceptional support experiences to our diverse customer base from the comfort of your home office. This position offers stability, growth potential, and the satisfaction of helping customers daily.
 
 
 &nbsp;
 
 
 
 Job Responsibilities:&nbsp;
 
 
 <ul>
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 Respond to customer inquiries via phone, email, and chat channels.
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 Providing accurate information about products and services.
 </li>
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 Troubleshoot technical issues and guide customers through solutions.
 </li>
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 Process orders, returns, and exchanges efficiently.
 </li>
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 Maintain detailed records of customer interactions in CRM systems.
 </li>
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 Escalate complex issues to appropriate departments.
 </li>
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 Follow up on open cases to ensure&nbsp;resolution.
 </li>
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 Identify opportunities to enhance customer satisfaction.
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 Educate customers on product features and best practices.
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 Handle complaints with empathy and professionalism.
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 Meet quality and productivity standards.
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 Participate in ongoing training and coaching sessions.
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 Collaborate with team members through virtual platforms,
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 Stay updated on product changes and company policies.
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 Contribute feedback for service improvements, and represent the company brand positively in all interactions. Your communication skills and customer-centric approach will directly impact customer loyalty and business success.
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 </ul>
 
 &nbsp;
 
 
 
 Required Qualifications:
 
 
 <ul>
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 Excellent verbal and written communication skills.
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 Prior customer service or call center experience preferred.
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 Strong active listening and empathy skills.
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 Ability to remain calm under pressure.
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 Technical aptitude for learning software systems.
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 Typing proficiency for efficient documentation.
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 Problem-solving mindset.
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 Patience and positive attitude.
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 Reliable and punctual work ethic.
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 Adaptability to policy changes, and commitment to quality service delivery.
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 Multilingual abilities are highly valued for our international customer base.&nbsp;
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 </ul>
 
 &nbsp;
 
 
 
 Technical Setup:
 
 
 <ul>
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 Quiet, distraction-free workspace.
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 Reliable high-speed internet connection minimum 25 Mbps.
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 Computer meeting system requirements, headset with noise cancellation, backup power source recommended.
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 Willingness to use company-provided security software.
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 Technical specifications and equipment stipends may be provided.
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 </ul>
 
 &nbsp;
 
 
 
 Benefits Package:&nbsp;
 
 
 <ul>
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 Competitive hourly wage or salary.
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 Performance incentives and bonuses.
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 Comprehensive training program.
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 Career advancement opportunities.
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 Flexible scheduling options.
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 Paid time off and employee discounts.
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 Supportive team environment.
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 Regular feedback and coaching, and recognition programs.
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 We invest in our employees' success and wellbeing.
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 </ul>
 
 &nbsp;
 
 
 
 Customer service, remote representative, call center, customer support, inquiry resolution, technical troubleshooting, CRM documentation, multichannel support, complaint handling, customer satisfaction, quality standards, communication skills, empathy training, problem resolution, product knowledge, team collaboration, performance metrics, career growth, work from home, customer loyalty
 
 
 
 &nbsp;
 
</div>

Remote Customer Service Representative

HEC Income Tax Preparation

<div>Company: HEC Income Tax Preparation 
Job Type: Full-Time / Part-Time (Remote) 
Location: Remote &ndash; United States Only 
Pay: $24.00 &ndash; $31.00 per hour
Job Overview 
HEC Income Tax Preparation is seeking a professional and customer-focused Remote Customer Service Representative to support our growing client base. In this role, you will serve as a key point of contact for customers, assisting with inquiries, providing accurate information, and ensuring a high standard of client satisfaction. This is a fully remote opportunity open to applicants residing in the United States only.
Key Responsibilities<ul><li>
Respond promptly to customer inquiries via phone, email, and live chat</li><li>
Provide clear and accurate information regarding company services</li><li>
Assist clients with account updates and general support requests</li><li>
Maintain detailed and accurate records of customer interactions</li><li>
Resolve customer concerns efficiently while maintaining professionalism</li><li>
Collaborate with internal teams to ensure timely service delivery</li></ul>
Qualifications<ul><li>
High school diploma or equivalent required</li><li>
Previous customer service, administrative, or client support experience preferred</li><li>
Excellent communication and interpersonal skills</li><li>
Strong organizational and problem-solving abilities</li><li>
Proficiency with computers and common communication platforms</li><li>
Ability to work independently in a remote environment</li></ul>
Benefits<ul><li>
Competitive hourly compensation</li><li>
Flexible scheduling options</li><li>
Fully remote work environment</li><li>
Supportive and collaborative team culture</li><li>
Opportunities for professional development and advancement</li></ul>
Work Schedule<ul><li>
Flexible hours available</li><li>
20&ndash;40 hours per week based on availability</li></ul>
Application Process 
Qualified candidates residing in the United States are encouraged to apply. Selected applicants will be contacted regarding the next steps in the interview process.</div>

Signature Performance

<div>Position Highlights
<ul><li>Compensation Range: $17.75 - $18.33/hour (Based on location in accordance with the Service Contract Act) plus an additional $4.93/hour Health &amp; Welfare Stipend.</li>
<li>Fully Remote: Open to candidates residing in the continental United States &amp; Alaska (within the Service Contract Act compensation rage), excluding cvCalifornia, &amp; Hawaii.</li>
<li>Training Schedule: Monday through Friday, Standard Operating Business Hours (CST)</li>
<li>Work Schedule: We are currently prioritizing candidates with availability during the afternoon to evening hours (shifts ending at 8:00p CST or later). While shift availability may vary based on business needs, availability during these hours is highly desired.</li>
<li>Anticipated Start Dates: June - July 2026 or Later</li>
</ul>
About You
You are a person who loves to answer incoming calls from healthcare providers, veterans, and beneficiaries who require assistance regarding their healthcare. We need someone who is enthusiastic when providing first call resolution and caller satisfaction. In the role of Customer Service Representative, you'll be responsible for answering incoming calls from providers, veterans, or veteran representatives to gather required information from the caller and client systems to make determinations.
<ul>
<li>Tell us about your experience in healthcare and/or customer service.</li>
<li>Are you a team player and a self-motivator?</li>
<li>We are counting on you to manage multiple projects using your problem-solving skills.</li>
<li>We are looking for someone who is UNCOMMON. What is uncommon about you?</li>
</ul>
Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.
About The Position
<ul><li>Conduct every transaction with a customer-focused, courteous approach that will ensure first call resolution and achieve quality scores while maintaining production standards.</li>
<li>Research and evaluate medical claims and benefits for proper adjudication.</li>
<li>The systems used include using client systems, soft phone systems, and customer relationship management software.</li>
<li>Document call activity and make requests for corrective action into VA systems.</li>
<li>Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements.</li>
<li>Maintain access to all client systems, as assigned.</li>
<li>All calls must be completed and cleared by the end of each scheduled shift.</li>
<li>Team members are expected to remain logged in and available until the end of their shift.</li>
<li>All active calls must be fully resolved or appropriately handed off prior to logging off of systems.</li>
<li>Act as an effective team member.</li>
<li>Other duties as assigned.</li>
</ul>
Minimum Requirements:
<ul><li>High School Diploma or GED required.</li>
<li>General office skills and knowledge of standard office equipment.</li>
<li>Working knowledge of software such as Excel and Word.</li>
<li>Data entry and 10 key experiences necessary.</li>
<li>1 or more years' experience in customer service</li>
<li>Successful completion of pre-employment test by passing the Criteria Basic Skills test with a cumulative score of 25 or greater, Computer Literacy and Internet Knowledge test with a cumulative score of 20 or greater, and the Typing Test with a cumulative score of 25 or greater.</li>
<li>Must have a REAL ID-compliant driver's license or identification card (ID) or an approved alternate form of ID including U.S. Passport (non-expired), U.S. Passport Card (non-expired), DHS Trusted Travel Card (Global Entry, NEXUS, SENTRI, FAST) (non-expired),US Department of Defense ID, including IDs issues to dependents (non-expired), Federally recognized Tribal issued ID (non-expired) for federal facility access and to obtain required security clearances.</li>
</ul>
Preferred Requirements:
<ul><li>1 or more years' experience in a healthcare and/or call center position</li>
<li>Successful completion of pre-employment test by passing the Criteria Basic Skills test with a cumulative score of 32 or greater and Computer Literacy and Internet Knowledge test with a cumulative score of 22 or greater.</li>
<li>Excellent verbal and written communication skills</li>
<li>Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value</li>
</ul>
About Us
You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

About the Benefits
When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.
<ul>
<li>Health Insurance</li>
<li>Fully Paid Life Insurance</li>
<li>Fully Paid Short- &amp; Long-Term Disability</li>
<li>Paid Vacation</li>
<li>Paid Sick Leave</li>
<li>Paid Holidays</li>
<li>Professional Development and Tuition Assistance Program</li>
<li>401(k) Program with Employer Match
</li></ul>Requirements:
<ul><li>U.S. Citizenship or naturalized citizenship is required for this position</li>
<li>All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.
</li></ul> 
Compensation: $17.75/Hour - $18.33/Hour + $4.93/Hour Health &amp; Welfare
 
Additional Details : Schedules vary; however, we are currently prioritizing candidates with availability during the afternoon to evening hours (shifts ending at 8:00p CST or later). While shift availability may vary based on business needs, availability during these hours is highly desired.</div>

Copart, Inc

<div>Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The GCFR - Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences.
In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
Internal Applicants make sure you inform your direct manager you are interested in this role!
 ** This position will work on call for release for BluCar**
Job Duties:<ul><li>
Understanding client needs and offering solutions and support.</li><li>
Position may expand to include Chat and Email Customer Support. Answer and place call in a professional manner.</li><li>
Measured on call quality &ndash; (Knowledge, level of professionalism, time to place follow-up calls)</li><li>
Focus on a call resolution &amp; use company resources to gather information and offer solutions to meet customer needs.</li><li>
Other duties as assigned.</li></ul>
Required Skills and Experience:<ul><li>
One year of office support experience in a customer service role preferred</li><li>
High School diploma</li><li>
Excellent customer service skills and attitude</li><li>
Excellent written and verbal skills</li><li>
Proficient with office equipment</li><li>
Attention to detail</li><li>
Problem-solving</li><li>
Computer proficiency - MS Suite</li><li>
Typing speed 45WPM</li><li>
Professional appearance</li><li>
Ability to multi-task in a fast-paced environment</li><li>
Bilingual skills a plus</li><li>
Occasional overtime as needed</li></ul><div>
Pay: $16.04 - $22.00 hourly</div><div>
For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly</div> 
Benefits Summary:<ul><li> Medical/Dental/Vision</li><li> 401k plus a company match</li><li> ESPP - Employee Stock Purchase Plan</li><li> EAP - Employee Assistance Program (no cost to you)</li><li> Vacation &amp; Sick pay</li><li> Paid Company Holidays</li><li> Life and AD&amp;D Insurance</li><li> Discounts</li></ul>
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:<ul><li>
E-verify Participation</li><li>
Right to Work</li></ul></div>

Hominis

Desired applicant must be proficient in responding to inquiries, resolving complaints, and troubleshooting technical issues via phone, email, or chat.Processing orders, updating customer information, and handling billing inquiries.Maintaining up-to-date knowledge of our services to provide accurate information.Pay: $16.00 - $18.00 per hourExperience:<ul><li>Customer support: 1 year (Required)</li></ul>Location:<ul><li>Houston, TX (Required)</li></ul>Work Location: Remote

Insight Global

<div>
 
 
 Role
 
 : Customer Service Representative
 
 
 
 ASAP- till end of July (possible extensions)
 
 
 
 
 
 Remote EST Hours
 
 or can sit at Easton location
 
 
 
 
 Pay rate: $20/hour
 
 
 
 
 
 
 
 Must Haves:
 
 
 <ul>
 <li>
 High school diploma
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 2+ years of experience in the financial industry
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 Previous brokerage/investment knowledge or comparable experience
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 Excellent telephone communication skills and articulation of speech, displaying a high level of professionalism
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 Strong customer focus and active listening skills
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 Familiarity with investment acumen, including investment products, Individual Retirement Accounts (IRAs) preferred Attention to detail
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 Experience working in call center environment preferred
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Plus:
 
 
 <ul>
 <li>
 State Life and Health, Series 7, and Series 63 certifications
 </li>
 </ul>
 
 
 
 
 
 
 
 As an HFA Client Services Associate you will be a key member on the centralized support services team to deliver a great experience to the client's Financial Advisor clients via telephone and email. You will work in a team environment to assist clients with account information, place trades, and other service-oriented transactions. This position will require you to develop an expertise on HFA policies and procedures, assist with escalated issues, and problem resolution. In addition, you will learn a broad view of brokerage operations.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
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 Provide great customer service to investment clients over the phone identifying, researching and resolving issues with accounts
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 Responsible for accepting and executing trades for clients over the telephone
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 Develop and maintain effective rapport with clients and internal/external partners
 </li>
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 Resolve conflicts and manage customer expectations
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 Take ownership of each client while empathizing and prioritizing client needs
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 Performs other duties as assigned.
 </li>
 </ul>
 
 
</div>

Remote Customer Service Representative (EST hours)

Weed Man

Weed Man is the largest franchised lawn care company in North America and the #1 franchise in lawn care. We have been in business for over 50 years! Our locally owned and operated franchise is looking for Customer Service Representatives to join our growing team.Everything we do is built around our core values of amazing service, integrity, passion, and excellence. We strive for a long-term partnership with our customers and want them to see us as a resource of technical and practical knowledge that they can call upon any time of the year. Come to work with your passionate enthusiastic attitude, and you will become an integral part of our great team! You'll also be rewarded with many opportunities for professional growth.In this role, you will be working remotely at home, interacting with our customers over the phone, text, and email while being responsible primarily for outstanding service and care for our customers as well as other administrative duties.This position offers a competitive salary, incentives, benefits, industry and company training, and advancement opportunities. We play to win and are looking for passionate, enthusiastic people to join our team!Skills &amp; RequirementsWeed Man is looking for highly motivated and passionate individuals who meet the following:<ul><li>Minimum of 2 years customer service experience in a call center environment</li><li>Excellent oral and written communication skills</li><li>Advanced problem-solving skills</li><li>Excellent time management, organizational, and multi-tasking skills</li><li>Experience supporting brand products and services</li><li>Experience supporting consumer products and/or services.</li><li>Positive demeanor and professional appearance</li><li>Minimum HS diploma, college preferred</li><li>Ability to work in a team environment</li><li>Ability to work in a results-oriented environment</li></ul>Home Work Space:<ul><li>Dedicated home office workspace, preferably a separate room with its own door</li><li>Adequate space to set up the workstation</li><li>Ability to hardwire internet(plug directly into your router)</li><li>Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:</li><li>Loud music</li><li>Non-work-related phone calls</li><li>Other household members</li><li>Television/streaming services, etc.</li><li>You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.</li></ul>Duties and Responsibility:<ul><li>Answer inbound calls that can range from service questions to billing inquiries</li><li>Handle Customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution</li><li>Document and update customer records based on interactions</li><li>Process customer orders or changes according to established department policies and procedures</li><li>Work with various departments to ensure those customer inquiries are directed to the appropriate department and personnel</li><li>Up-sell services to the customer once any questions or concerns are resolved</li><li>Various data entry and administrative tasks.</li><li>Perform other related duties and responsibilities as required to meet the goals of the department</li><li>Maintain knowledge &amp; information about services and products</li></ul>Pay: Up to $17.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

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Remote Customer Service Representative

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Remote Customer Service Representative

Remote Customer Service Representative (EST hours)

Remote Customer Service Representative- AL/MS Residents Only