renewals representative

IST Networks

<div>
 <p>
  <strong>
   About the role:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Support the Renewals Manager in managing all renewal activities across multiple accounts and regions.
  </li>
  <li>
   Maintain and update renewal data in CRM and internal systems to ensure timely follow-up and forecasting accuracy.
  </li>
  <li>
   Prepare renewal quotations, and documentation for customer and vendor submissions.
  </li>
  <li>
   Coordinate internally with Sales, Finance, and Operations to secure approvals, POs, and invoices.
  </li>
  <li>
   Make sure that the renewed licenses have been delivered to the customer.
  </li>
  <li>
   Follow up on pending approvals, purchase orders, and invoices related to renewal deals.
  </li>
  <li>
   Track renewal milestones, follow up proactively on pending renewals, and escalate any risks or delays.
  </li>
  <li>
   Monitor contract expiration dates, initiate renewal discussions early, and ensure continuity of service.
  </li>
  <li>
   Generate regular reports to reflect renewals achievements on a weekly basis.
  </li>
  <li>
   Ensure all renewal records are properly documented and compliant with internal policies.
  </li>
  <li>
   Participate in weekly renewal review calls and contribute to performance tracking and follow-up actions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong proficiency in Microsoft Excel and CRM systems (e.g., Salesforce, Odoo, or similar).
  </li>
  <li>
   Experience in managing software renewals, license tracking, and contract documentation
  </li>
  <li>
   Excellent English communication skills &mdash; written and verbal
  </li>
  <li>
   High attention to detail, accuracy, and follow-up discipline
  </li>
  <li>
   Proven ability to manage multiple tasks with tight deadlines.
  </li>
  <li>
   Understanding of basic sales and procurement workflows
  </li>
  <li>
   Experience coordinating with vendors, partners &amp; customers
  </li>
  <li>
   Negotiation Skills
  </li>
  <li>
   Communication Skills
  </li>
  <li>
   Minimum 2&ndash;3 years of experience in Sales Operations, Renewals, or Customer Success support roles &mdash; preferably within IT, Software, or Cloud Solutions environments.
  </li>
 </ul>
 <p>
 </p>
</div>


Renewals Account Manager

Ubeo Business Services

<p></p><div><div><div><div><div><p>UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Software Renewals Coordinator to join our team in Chico, CA!</p>
<p>
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.</p><br>
<p></p>
<p><b>
Department:</b> ProIT<br>
<b>Reports To:</b> Software Renewals Manager<br>
<b>FLSA Status:</b> Full-Time / Non-Exempt</p>
<p></p>
<p><b>Purpose</b></p>
<p>
The Software Renewals Coordinator will be responsible for software and support contract renewals. They will need to understand the products and the various support models and be able to articulate and educate our customers when they have questions. Many of the processes are prescriptive but this position demands critical thinking skills and independent decision making. There is often interaction with internal sales representatives, sales management, administrative staff, and our vendor contacts as well. A can-do solution finding attitude is a must, and creative problem solving is encouraged.</p>
<p></p>
<p><b>Responsibilities</b></p>
<ul>
<li>Software renewals (ECM and MFP Solutions)</li>
<li>Review previous quote and any contract changes</li>
<li>Create new quote and send to customer via DocuSign</li>
<li>Answer customer questions</li>
<li>Escalate threatened renewals</li>
<li>Process customer requests for additional licensing (Laserfiche primarily)</li>
<li>Audit block of time usage (ECM and MFP Solutions)</li>
<li>Prepare and send reports for monthly usage to Block of Time customers</li>
<li>Send replenishment quotes</li>
<li>Escalate expired BOT to Sales Management</li>
<li>Onboard UBEO acquisitions</li>
<li>Identify and contribute to continuous improvement efforts to reduce costs or increase productivity without reducing effectiveness.</li>
<li>Maintain an open and candid working relationship with the immediate manager in discussing matters of importance.</li>
<li>Adhere to established company values, practices, policies, and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.</li>
<li>Other duties as assigned by management.</li>
</ul>
<p></p><p><b>Job Related Dimensions</b></p>
<ul>
<li>Track record of integrity and trustworthiness with confidential/sensitive information.</li>
<li>Very strong attention to detail and problem-solving skills are essential.</li>
<li>Ability to work in multiple line of business applications.</li>
<li>Excellent organization and follow-through skills.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Takes ownership of job responsibilities with personal pride and accountability.</li>
<li>Very prompt, hardworking, and loves what they do.</li>
<li>Ability to remain calm while working under pressure in a busy environment.</li>
<li>Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates.</li>
<li>Ability to maintain confidentiality related to sensitive company and employee information.</li>
<li>Excellent ability to multi-task, prioritize and problem-solve in a busy, fast-paced environment.</li>
<li>Proficiency in MS Word, Excel, Outlook, and PowerPoint is essential.</li>
<li>Excellent time management skills.</li>
<li>Regular and reliable attendance.</li>
</ul>
<p></p><p><b>Qualifications</b></p>
<ul>
<li>High School Diploma or GED</li>
</ul>
<p></p><p><b>Physical Demands &amp; Work Environment</b></p>
<ul>
<li>Ability to sit at a desk for prolonged periods of time.</li>
<li>Ability to talk on the phone and work with various computer tools and applications.</li>
<li>Ability to type and compose written communication in various forms.</li>
</ul>
<p></p><p>UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:</p>
<ul>
<li>Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)</li>
<li>Generous Company Paid Health Reimbursement Account Options to defray deductible expenses</li>
<li>Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)</li>
<li>Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care</li>
<li>Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance</li>
<li>Pet Insurance, breathe easy knowing Nationwide has your pets covered</li>
<li>Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7</li>
<li>A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling</li>
<li>Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life</li>
</ul>
<p>UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.<br>
<br>
Remuneration for this role: $23.00 - $28.00 per hour. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.</p></div></div></div></div></div><p></p>

Software Renewals Coordinator

Al Marwan Real Estate

<div>
 <p>
  <strong>
   Who We Are:
  </strong>
 </p>
 <p>
  Al Marwan Group is a holding company established in 1978. Over the years, we have built a strong and diversified portfolio in Real Estate Development &amp; Management, Hospitality, General Contracting, and Heavy Machinery trading, providing innovative solutions for the Construction, Mining, Oil, and Gas industries.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Scope:
  </strong>
 </p>
 <p>
  The Renewal &amp; Tenant Relations Executive is responsible for managing the renewal and termination process of tenant contracts, ensuring high tenant satisfaction, maintaining strong tenant relationships, and supporting overall tenant retention. The role involves continuous follow-up, negotiation, coordination with internal departments, and accurate system updates.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Send renewal notices to tenants in a timely manner.
  </li>
  <li>
   Conduct consistent follow-ups through phone calls, WhatsApp, emails, and formal letters.
  </li>
  <li>
   Handle contract renewal negotiations professionally and effectively.
  </li>
  <li>
   Prepare and print contracts through Yardi and offline systems.
  </li>
  <li>
   Conduct negotiations related to contract termination where applicable.
  </li>
  <li>
   Process contract terminations in line with company policies.
  </li>
  <li>
   Coordinate issuance of NOCs and manage full move-out procedures.
  </li>
  <li>
   Maintain positive and professional relationships with tenants.
  </li>
  <li>
   Address tenant concerns, solve issues promptly, and follow up with maintenance teams until resolution.
  </li>
  <li>
   Support retention efforts by ensuring tenant satisfaction and providing timely solutions.
  </li>
  <li>
   Perform accurate data entry in Yardi for renewals, terminations, and Rent Caf&eacute; processes.
  </li>
  <li>
   Ensure all workflows are updated and aligned with operational standards.
  </li>
  <li>
   Prepare and submit regular reports related to renewals, terminations, and tenant relations.
  </li>
  <li>
   Highlight critical cases, pending renewals, and process gaps.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field.
  </li>
  <li>
   Minimum 1&ndash;3 years of experience in real estate leasing, renewals, or tenant management.
  </li>
  <li>
   Strong negotiation and communication skills.
  </li>
  <li>
   Customer-service oriented with a professional and positive attitude.
  </li>
  <li>
   Proficiency in Microsoft Office applications.
  </li>
  <li>
   Experience with Yardi systems is required.
  </li>
  <li>
   Ability to multitask, prioritize, and work efficiently under pressure.
  </li>
  <li>
   Strong attention to detail and organizational skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Renewal & Tenant Relations Executive - Arabic Speaker

Vanta

<div><div><p>Location</p><div>
Remote U.S.</div></div><div><p>
Employment Type</p><div>
Full time</div></div><div><p>
Location Type</p><div>
Remote</div></div><div><p>
Department</p><div>
Sales</div></div><div><p>
Compensation</p><ul><div><p>
Cash Range $122K &ndash; $143K &bull; Offers Equity &bull; This role is also eligible for medical benefits, 401(k) plan, and other company perk programs.</p></div></ul></div></div>
<br><div><div>At Vanta, our mission is to help businesses earn and prove trust.<b> </b>We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.</div><p></p><p>
As a Startups Renewal Specialist, you&rsquo;ll own retention and growth across a high-volume segment of early-stage companies using Vanta. You&rsquo;ll manage a <b>high volume</b> of customers, primarily founders and their first hires &mdash; and guide them through renewal conversations that balance efficiency, empathy, and business impact. Your focus will be on driving consistency and automation in the renewal process while maintaining the human touch that early customers value most.</p><p></p><p>
The goal of this team is to achieve overall<b> </b>retention and growth of the Vanta customer base, as measured by <b>Net Revenue Retention</b>. They will ensure customer&rsquo;s security and compliance goals are aligned to their company growth needs and with Vanta&rsquo;s solutions.</p><p><b><br>
In this role, you&rsquo;ll be responsible for:</b></p><p><b>
Renewal and Growth Ownership</b></p><ul><li><div>
Own the full renewal process for all customers in the Early Stage segment, from initial outreach through signature and invoicing.</div></li><li><div>
Drive customers toward the auto-renewal motion, while managing exceptions through negotiation and deal submission for approval as needed.</div></li><li><div>
Ensure renewal outcomes meet or exceed Net Revenue Retention (NRR) and Gross Dollar Retention (GDR) targets.</div></li><li><div>
Build and maintain a consistent operating rhythm that balances proactive outreach, renewals tracking, and efficient deal management at scale.</div></li></ul><p><b>
Forecasting &amp; Systems Hygiene</b></p><ul><li><div>
Accurately forecast quarterly renewal and churn outcomes within Salesforce and Clari, maintaining world-class pipeline hygiene.</div></li><li><div>
Leverage Gong, Outreach, Dust, Slack, and Vanta to optimize workflow, communication, and deal velocity.</div></li></ul><p><b>
Consultative Customer Engagement</b></p><ul><li><div>
Act as the primary point of contact for early-stage founders navigating their first compliance renewals.</div></li><li><div>
Combine consultative listening with practical negotiation to drive mutual success and retention.</div></li><li><div>
Handle objections and competitive evaluations confidently and efficiently, ensuring a positive customer experience even through difficult conversations.</div></li></ul><p><b>
Cross-Functional Collaboration</b></p><ul><li><div>
Partner with Product and RevOps to provide feedback on in-app purchasing automation, streamline approvals, and identify patterns or friction in the startup segment.</div></li><li><div>
Collaborate closely with CS, Digital Success, Marketing, Enablement, and Support to ensure a cohesive experience for startup customers.</div></li><li><div>
Surface feedback and insights that inform pricing, packaging, and renewal motion improvements for small accounts.</div></li></ul><p></p><p><b>
How to be successful in this role:</b></p><ul><li><div>
1+ years of experience selling to or managing customers in a SaaS or tech environment.</div></li><li><div>
Strong ability to manage a high volume of customer relationships and renewal cycles simultaneously.</div></li><li><div>
Exceptional communication skills &mdash; written, verbal, and visual &mdash; with the ability to tailor messaging for both internal stakeholders and customer audiences.</div></li><li><div>
Highly motivated, with a sense of urgency and flexibility to adjust to customer needs and objections.</div></li><li><div>
A team player who collaborates effectively across multiple departments and thrives in a fast-moving environment.</div></li><li><div>
Previous experience in security and compliance is not required but highly desirable!</div></li></ul><p></p><p><b>
What success looks like:
</b></p><ul><li><div>You have a deep understanding of the startup customer profile, their motivations, and their renewal behaviors.</div></li><li><div>
You&rsquo;ve established a scalable, repeatable renewal motion with clean forecasting and minimal surprises.</div></li><li><div>
You consistently hit retention targets while improving automation rates and customer experience in the startup segment.</div></li></ul><p></p><p><b>
What you can expect as a Vantan:</b></p><ul><li><div>
Industry-competitive compensation</div></li><li><div>
100% covered medical, dental, and vision benefits with dependents coverage</div></li><li><div>
16 weeks fully-paid parental Leave for all new parents</div></li><li><div>
Health &amp; wellness and remote workplace stipends</div></li><li><div>
Family planning benefits through Carrot Fertility</div></li><li><div>
401(k) matching</div></li><li><div>
Flexible work hours and location</div></li><li><div>
Open PTO policy</div></li><li><div>
11 paid holidays in the US</div></li><li><div>
Offices in SF, NYC, London, Dublin, and Sydney</div></li></ul><p></p><p>
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
</p><p></p><p>#LI-remote</p><p></p><p><i>
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.</i></p><p></p><p><b>
About Vanta</b></p><p>
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.</p><p>
Now more than ever, making security continuous&mdash;not just a point-in-time check&mdash; is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust&mdash; all in a way that's real-time and transparent.</p></div>

Renewal Specialist

Planet Fitness

<div><p>**Job Title: Member Service Representative**</p>
<p>
**Job Description:**</p>
<p>
We are seeking a dedicated and customer-focused Member Service Representative to join our team. As a Member Service Representative, you will play a crucial role in providing top-notch service and support to our valuable members. Your exceptional communication skills and commitment to customer satisfaction will help ensure a positive and seamless experience for every member interaction.</p>
<p>
**Key Responsibilities:**</p>
<ul><li>Respond promptly and professionally to member inquiries via phone, email, and in-person, providing accurate information and assistance with a friendly demeanor.</li><li>Resolve member issues and concerns efficiently, escalating complex problems to the appropriate department when necessary.</li><li>Process memberships, renewals, cancellations, and provide assistance with any related procedures.</li><li>Update member accounts and records accurately in the database, ensuring all information is current and complete.</li><li>Educate members about the organization&rsquo;s products, services, and benefits to maximize their experience and satisfaction.</li><li>Participate actively in team meetings and training sessions to stay updated on company policies and service procedures.</li><li>Contribute to the achievement of departmental and organizational goals by meeting or exceeding individual performance metrics.</li><li>Maintain confidentiality and security of member information at all times.</li></ul>
<p>
**Qualifications:**</p>
<ul><li>High school diploma or equivalent; additional education or certifications in customer service is a plus.</li><li>Proven experience in a customer service role or similar position.</li><li>Strong interpersonal and communication skills, with a passion for providing excellent service.</li><li>Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Proficiency in using computer systems, databases, and MS Office applications.</li><li>Positive attitude, professional demeanor, and a team-oriented mindset.</li><li>Flexibility to work varying shifts, including some evenings and weekends as needed.</li></ul>
<p>
**What We Offer:**</p>
<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development within the company.</li><li>A supportive and inclusive work environment that values diversity.</li><li>Employee recognition and reward programs.</li></ul>
<p>
Join our team and make a difference by delivering exceptional service to our valued members. If you are a motivated individual with a passion for helping others, we want to hear from you! Apply today to become a Member Service Representative and embark on a rewarding career with us.</p></div>

Member Service Representative

State Farm

<div><div><div><b>Benefits:</b></div>
<ul><li>License Reimbursement</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div><b>ROLE DESCRIPTION:</b><br>
As Account Representative - State Farm Agent Team Member for Joel Merritt - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
<br>
<br>
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.<br>
<br>
<b>RESPONSIBILITIES:</b>
</div><ul><li>Provide information about insurance products and services.</li>
<li>Assist customers with policy applications and renewals.</li>
<li>Handle customer inquiries and provide timely responses.</li>
<li>Maintain accurate records of customer interactions.</li>
</ul><div><b>QUALIFICATIONS:</b></div>
<ul><li>Communication and interpersonal skills.</li>
<li>Detail-oriented and able to multitask.</li>
<li>Experience in customer service or sales preferred.</li>
<li>Bilingual Spanish preferred.</li></ul></div></div>

Account Representative - State Farm Agent Team Member

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Company parties</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Parental leave</li>
<li>Vision insurance</li>
</ul></div><div><div><b>ROLE DESCRIPTION:</b><br>
As Account Representative - State Farm Agent Team Member for Caroline Pistole - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
<br>
<br>
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.<br>
<br>
<b>RESPONSIBILITIES:</b>
</div><ul><li>Provide information about insurance products and services.</li>
<li>Assist customers with policy applications and renewals.</li>
<li>Handle customer inquiries and provide timely responses.</li>
<li>Maintain accurate records of customer interactions.</li>
</ul><div><b>QUALIFICATIONS:</b></div>
<ul><li>Communication and interpersonal skills.</li>
<li>Detail-oriented and able to multitask.</li>
<li>Experience in customer service or sales preferred.</li></ul></div></div>

Search 3031+ Renewals representative jobs near you this January. New roles added regularly across leading industries. Apply today.

3031 renewals representative jobs NEAR_ME

Renewals Account Manager

Software Renewals Coordinator

Renewal & Tenant Relations Executive - Arabic Speaker

Renewal Specialist

Member Service Representative

Account Representative - State Farm Agent Team Member

Account Representative - State Farm Agent Team Member