renewals specialist

Concentrix

<div>
 <ul>
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 Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
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 Provide accurate weekly/ monthly/ quarterly sales forecast
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 Mastery of product knowledge and technical understanding of services to assess client requirements
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 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
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 Manage external competitive pressures and handle objections to retain customers or win new customers
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 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
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 Work with your team and management to provide a professional experience during all interactions with customers and prospects
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 Maintain the customer management system (CRM) to ensure all relevant data is captured
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 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
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 Work with a team and report directly to a Sales Manager
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 </ul>
 
 
 
 
 
 Additional Job Description
 
 
 <ul>
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 1+ years of experience working in a customer service or sales capacity
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 Fluency in German (C1) and English (B1) min language level
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 Prior success in achievement of personal and team sales quota/goals
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 Experience in high-volume calling
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 Experience learning new technology and data
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 Problem solving skills
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 Excellent knowledge of MS Office programs
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 Experience working with Salesforce.com or similar CRM
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 <li>
 Experience or willingness to work from home
 </li>
 </ul>
</div>

B2B German Renewals Specialist

Foodics

<div>Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
As a Retention Specialist, you will play a critical role in proactively engaging a large portfolio of long-tail customers &mdash; driving timely renewals, reducing churn, and ensuring a smooth subscription experience. You will work independently of our Customer Success team, focusing on outbound communication, pattern recognition, and tactical customer interventions based on renewal triggers.
What Will You Do❓<ul>
<li>Manage a portfolio of ~500 accounts.</li>
<li>Conduct proactive, outbound outreach (calls, emails, CRM tasks) to customers approaching renewal.</li>
<li>Guide customers through the renewal process, addressing common objections and barriers.</li>
<li>Investigate and understand churn reasons such as business closure or dissatisfaction with service.</li>
<li>Collaborate cross-functionally to solve product or support-related concerns when they affect retention.</li>
<li>Maintain accurate CRM records and ensure all renewal stages are tracked in Salesforce.</li>
<li>Monitor and analyze churn trends, suggesting data-driven improvements to outreach strategies.</li>
<li>Meet or exceed individual and team churn reduction targets.</li>
</ul>What Are We Looking For❓<ul>
<li>2&ndash;4 years of experience in customer retention, inside sales, renewals, or customer success.</li>
<li>Proven success in reducing churn or driving subscription renewals in a SaaS or tech-driven environment.</li>
<li>Strong communication and objection-handling skills.</li>
<li>Ability to manage high volumes of accounts with precision and empathy.</li>
<li>Familiarity with Salesforce or similar CRMs &mdash; able to navigate and log updates independently.</li>
<li>Analytical mindset with the ability to spot trends and propose process improvements.</li>
<li>Self-motivated, organized, and resilient in a fast-paced, metric-driven team.</li>
</ul>What We Offer You❗
We believe you will love working at Foodics!<ul>
<li>We have an inclusive and diverse culture that encourages innovation.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

Retention Specialist

<div>
 
 Who Are We❓
 
 
 
 
 We Are Foodics
 
 ! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 As a Retention Specialist, you will play a critical role in proactively engaging a large portfolio of long-tail customers &mdash; driving timely renewals, reducing churn, and ensuring a smooth subscription experience. You will work independently of our Customer Success team, focusing on outbound communication, pattern recognition, and tactical customer interventions based on renewal triggers.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Manage a portfolio of :500 accounts
 </li>
 <li>
 Conduct proactive, outbound outreach (calls, emails, CRM tasks) to customers approaching renewal
 </li>
 <li>
 Guide customers through the renewal process, addressing common objections and barriers
 </li>
 <li>
 Investigate and understand churn reasons such as business closure or dissatisfaction with service
 </li>
 <li>
 Collaborate cross-functionally to solve product or support-related concerns when they affect retention
 </li>
 <li>
 Maintain accurate CRM records and ensure all renewal stages are tracked in Salesforce
 </li>
 <li>
 Monitor and analyze churn trends, suggesting data-driven improvements to outreach strategies
 </li>
 <li>
 Meet or exceed individual and team churn reduction targets
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 2-4 years of experience in customer retention, inside sales, renewals, or customer success
 </li>
 <li>
 Proven success in reducing churn or driving subscription renewals in a SaaS or tech-driven environment
 </li>
 <li>
 Strong communication and objection-handling skills
 </li>
 <li>
 Ability to manage high volumes of accounts with precision and empathy
 </li>
 <li>
 Familiarity with Salesforce or similar CRMs &mdash; able to navigate and log updates independently
 </li>
 <li>
 Analytical mindset with the ability to spot trends and propose process improvements
 </li>
 <li>
 Self-motivated, organized, and resilient in a fast-paced, metric-driven team
 
 
 </li>
 </ul>
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation
 </li>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Peak Scientific Instruments Ltd

<div>Business Lead - Renewals
Location: Westford, MA, Hybrid Role (3 days onsite each week)
Estimated Compensation Details: $73,000 - $125,000 (including base salary + on-target commission earnings) 
Peak Scientific
PEAK Scientific is a leading nitrogen generator manufacturer and global expert in high-performance nitrogen gas generator and hydrogen gas generator systems for LC-MS, GC, GC-MS and other applications used in laboratories around the world. Putting our customers first is at the heart of everything we do which is why we help lower operational costs, reduce environmental impact and remove the uncertainty and inconvenience of traditional recurring gas supply with an in-house gas generation solution from PEAK Scientific.
Overview
Reporting to the Sales Delivery Manager North America, the job holder will be responsible for selling and educating our existing customers on Peak Protected Service Contracts. The individual will be responsible for inside sales, supporting geographical territories within North America. The Inside Sales representative will interact with both direct end-user customers and reseller partners. Additionally, the role will directly oversee the Contract Renewals team with those team members reporting into this position. In line with Peak&rsquo;s strong customer service ethos, the role will involve further development of Peak Protected customer service strategies and functions.
Key Duties:
<ul><li>Lead and develop the Contract Renewals team through clear direction, performance coaching, and workload management to ensure timely and accurate renewal execution</li>
<li>Drive renewal performance, overseeing pipelines, improving retention and on time connectivity</li>
<li>Manage a personal territory consisting of prospects and customers across various markets including pharma, biotech, government, and academia
</li><li>Following up on leads and cold calling to establish new sales prospects, managing a pipeline and developing and delivering proposals for customers clearly illustrating Peak Scientific&rsquo;s service value proposition
</li><li>Input and update customer information and sales opportunities in the SAP CRM database daily and that accuracy is maintained</li>
<li>Update the ERP/CRM on a daily basis and maintain data integrity across business platforms</li>
<li>Follow established procedures and best practices</li>
<li>Assist with the preparation of bi-weekly forecasts for your region for the Head of Service Sales and Director of Sales &amp; Marketing
</li><li>Monitors connect rate and prepare countermeasures when KPIs are not met</li>
<li>Represents Peak Scientific at tradeshows</li>
</ul>
 Experience, Skills and Qualifications
<ul><li>3 or more years Inside Sales experience or equivalent</li>
<li>Demonstrated leadership abilities, including mentoring, guiding, or supporting team members toward achieving shared goals</li>
<li>Proven ability to generate and close sales opportunities in their current position</li>
<li>Excellent communication and team interaction skills
</li><li>Ability to work independently and as a contributing ream member
</li><li>Customer focused &ndash; able to build relationships and gain trust</li>
<li>Self-motivated, ambitious, and driven with the capacity to plan time effectively &amp; prioritize as required</li>
<li>Results driven, ability to manage personal and collective team targets</li>
<li>Excellent analytical skills and ability to sell strategically
</li><li>Believes in the Peak proposition and can articulate the value clearly and succinctly</li>
<li>Strong computer skills (Microsoft Outlook, Excel, PowerPoint, and CRM)</li>
<li>College degree and work experience in a service driven industry a plus but not essential</li>
</ul>
Benefits
<ul><li>Competitive compensation</li>
<li>20-25 days of PTO depending on length of service</li>
<li>Medical, dental, and vision insurance</li>
<li>401(k) with an employer match</li>
<li>Short-term disability insurance, voluntary basic life, &amp; voluntary long-term disability insurance</li>
<li>A focus on growth and development opportunities</li>
Employee Assistance Program 
<li>
</li></ul>Living by the Peak Values
<ul><li>Put Customer First, keep customer needs at the heart of every decision and action</li>
<li>Be Innovative, always curious and open to new ideas and better ways of doing things</li>
<li>Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes</li>
<li>Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job</li>
<li>Show Pride &amp; Passion, be proud about what we do and enjoy our work</li></ul> 

Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.</div>

Business Lead - Renewals

Star Pipe Products

STAR PIPE PRODUCTSJob Location: 10500 Richmond Ave, Suite 100, Houston, TX 77042SummaryThe RMA (Return Merchandise Authorization) Specialist with Accounting Knowledge is a critical role responsible for managing the entire RMA process while ensuring accurate financial recording and reporting of returns and related transactions. This position requires a strong understanding of both customer service and accounting principles to streamline the return process, minimize financial discrepancies and contribute to overall business efficiency.ResponsibilitiesRMA Processing: <ul><li>Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges.</li><li>Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards.</li><li>Coordinates with customers, inside sales reps and warehouse teams to resolve return-related issues to ensure a seamless RMA process.</li><li>Handles discrepancies and address customer concerns regarding returns.</li><li>Knowledge of freight claims.</li></ul>Inventory/Financial Management:<ul><li>Manages internal adjustment to invoicing and inventory related to RMA&rsquo;s or reshipped products.</li><li>Approves freight invoices related to RMA&rsquo;s per company guidelines.</li><li>Enter specific data in excel spreadsheet to track for management reporting.</li><li>Investigate short payments and customer balances.</li><li>Other A/R tasks as needed &ndash; processing cash receipts and deposits, entering customer pricing structures, etc.</li></ul>RequirementsRequired Degree:<ul><li>High school (Some college coursework preferred)</li></ul>Experience:<ul><li>3+ yrs customer service/Dealing with returns or related such role/Knowledge in the waterworks, plumbing, distribution or similar industries.</li></ul>Technical Skills:<ul><li>Proficiency in using ERP platforms and basic data entry tools.</li><li>Strong proficiency in Microsoft Office Suite, especially in excel for data analysis and reporting.</li><li>Knowledge of inventory management software and processes.</li></ul>Soft Skills:<ul><li>Attention to detail and accuracy, crucial for updating records.</li><li>Strong organizational and prioritization skills. Strong multi-tasking needed.</li><li>Customer focus mindset.</li><li>Ability to work independently and to be part of a team.</li></ul>Physical Demands:<ul><li>Ability to sit for extended periods of time.</li></ul>Work Environment:<ul><li>Office work environment</li></ul>Star Pipe Products is an Equal Opportunity EmployerJob Type: Full-timePay: From $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

RMA Specialist

jumami

Job Vacancy &ndash; Insurance SpecialistA leading company is seeking a highly qualified Insurance Specialist to join our growing team.Key Responsibilities:Evaluate and underwrite insurance risks, determining appropriate coverage and premiumsManage and process insurance policies, renewals, and endorsementsHandle claims efficiently and ensure timely resolutionCoordinate with insurance providers and clientsEnsure compliance with regulatory requirements and industry standardsProvide professional insurance advice and tailored solutions to clientsRequirements:CII Level 3 certification (mandatory)Bachelor&rsquo;s degree in Business, Finance, or related fieldMinimum [2] years of experience in the insurance industryStrong knowledge of insurance policies, underwriting, and claimsExcellent communication, analytical, and customer service skillsAbility to work under pressure and within a team environmentWhat We Offer:Competitive salary + performance-based incentivesProfessional and supportive work environmentClear career growth and development opportunitiesJob Type: Full-timePay: BD250.000 - BD300.000 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>CII OR LOMA Certificate (Required)</li></ul>Work Location: In person

Insurance Specialist

ABA CENTER SOLUTIONS LLC

The QA &amp; HR Documentation Specialist plays a dual role in ensuring the quality and compliance of clinical services and managing the documentation of HR records. This position is critical in maintaining accurate, up-to-date clinical files, ensuring regulatory and insurance compliance, and supporting human resources with onboarding, credentialing, and personnel record-keeping. The ideal candidate is highly organized, detail-oriented, and familiar with both healthcare compliance and HR best practices.Key Responsibilities:Quality Assurance (QA) Responsibilities:<ul><li>Conduct regular audits of client records, progress notes, behavior intervention plans (BIPs), and session documentation.</li><li>Monitor treatment plan renewals and insurance reauthorization timelines.</li><li>Ensure compliance with HIPAA, BACB ethics code, payer guidelines, and agency policies.</li><li>Track and verify completion of supervision logs for RBTs and behavior analysts.</li><li>Assist with incident tracking and reporting in accordance with internal procedures.</li></ul>Human Resources (HR) Documentation Responsibilities:<ul><li>Maintain up-to-date personnel files, including licenses, certifications, background checks, and training records.</li><li>Track credentialing and recredentialing timelines for clinical staff.</li><li>Coordinate onboarding documentation and ensure compliance with agency and state requirements.</li><li>Support internal audits by preparing necessary HR documents.</li><li>Notify staff of expiring documents and ensure timely submission of renewals.</li></ul>Qualifications:<ul><li>Education: Healthcare Administration, Human Resources, or related field preferred.</li><li>Experience:</li><li>Minimum 1&ndash;2 years of experience in QA, HR, or administrative role, preferably in a behavioral health or healthcare setting.</li><li>Familiarity with ABA services and documentation standards is a plus.</li><li>Skills:</li><li>Excellent attention to detail and organizational skills.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>Proficient with Google Workspace or Microsoft Office.</li><li>Familiarity with HRIS and EHR systems (e.g., CentralReach, Rethink, or similar) is a plus.</li><li>Strong written and verbal communication skills.</li></ul>Schedule &amp; Compensation:<ul><li>Hours: 35 hours per week; schedule can be flexible within business hours.</li></ul>Job Type: Part-timePay: $14.00 per hourWork Location: In person

Quality Assurance (QA) & HR Documentation Specialist

Search 8350+ Renewals specialist jobs near you this March. New roles added regularly across leading industries. Apply today.

8350 renewals specialist jobs Near Me

B2B German Renewals Specialist

Retention Specialist

Retention Specialist

Business Lead - Renewals

RMA Specialist

Insurance Specialist

Quality Assurance (QA) & HR Documentation Specialist