renewals specialist

Cisco

<div>
 <strong>
  Meet the Team
  <br/>
  <br/>
 </strong>
 Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Software Recurring Revenue Sales organization and a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth.
 <br/>
 <br/>
 We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.
 <br/>
 <br/>
 <strong>
  Your Impact
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 A Renewals Specialist for the Collaboration portfolio is an exciting role, where the ability to collaborate is at its core and no two days are the same. As the specialist for your region, you will be responsible for driving growth in renewals sales and crafting a successful customer renewal experience. This will be achieved by sharing customer value propositions for Collaboration offers, addressing objections, adoption barriers, competitive risks, and highlighting compelling migration and expansion options. The role requires close collaboration directly with customers, partners and internal team members across sales, engineering, and marketing. The key requirements of this job include:
 <br/>
 <br/>
 <ul>
  <li>
   Build, develop, and execute a sales pipeline based on upcoming renewals for near-term in quarter growth while running the future-term pipeline to work early and ahead of time on key future renewals.
  </li>
  <li>
   A strong sales competence and confidence when communicating the business benefits our Collaboration Software provides customers.
  </li>
  <li>
   Educate and excite our Partners and partner teams on the Collaboration Renewals story, drive engagement and understanding of the market and build business development opportunities.
  </li>
  <li>
   Strong data analysis skills, supporting quote creation and closing renewals opportunities for accounts.
  </li>
  <li>
   Lead and build sales opportunities - working closely with Cisco Partners, Collaboration Account Executives, and technical teams to build a renewals strategy for key accounts.
  </li>
  <li>
   Use Salesforce.com (https://salesforce.com/) and Gong.io (https://gong.io/) to track current/potential customer interactions and drive progression of opportunities through the sales cycle
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent verbal (via telephone or video device) and written (via email or chat application) communications skills in both Arabic and English are required.
  </li>
  <li>
   A high orientation to detail and capable of handling a large volume of accounts, tasks and responsibilities.
  </li>
  <li>
   Strong customer service, listening, and presentation skills.
  </li>
  <li>
   Bachelor's Degree or equivalent experience
  </li>
  <li>
   Previous Cisco Install Base including Software Experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience working with Salesforce and Gong
  </li>
  <li>
   A self starter/ high energy/ positive demeanor/ customer focused
  </li>
  <li>
   3-5 years of sales or sales support experience including direct customer and partner experience and the ability for navigate internal high matrixed account teams
  </li>
  <li>
   Strong negotiation and communication skills
  </li>
  <li>
   Ability to analyze data and financial reports to propose, identify and upsell renewals
  </li>
  <li>
   Familiarity with recurring revenue renewal cycles
  </li>
  <li>
   Strong analytical skills to assess customer needs and propose effective solutions
  </li>
  <li>
   Exceptional organizational skills with the ability to manage multiple accounts and deadlines
  </li>
  <li>
   Detail-oriented with strong follow-up practices
  </li>
  <li>
   Ability to work in a fast paced, dynamic environment.
   <br/>
   <br/>
  </li>
 </ul>
 Why Cisco?
 <br/>
 <br/>
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 <br/>
 <br/>
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 <br/>
 <br/>
 We are Cisco, and our power starts with you.
</div>


Renewals Specialist

NETMATE INFORMATION TECHNOLOGY

<p><b>Overview:</b><br/>We are looking for a Renewals Specialist who will be responsible for managing all license and AMC renewals, from tracking expiry dates to ensuring timely payment collection and smooth renewal processes.</p><p><b>Key Responsibilities:</b></p><ul><li>Monitor all license and AMC renewal expiry dates to ensure no lapses.</li><li>Contact customers at least 30 days prior to contract expiry to discuss renewals.</li><li>Prepare and send renewal quotations accurately and on time.</li><li>Process supplier purchase orders (POs) upon customer confirmation.</li><li>Coordinate with suppliers to obtain renewal invoices promptly.</li><li>Ensure customer invoices are issued without delay.</li><li>Follow up regularly for pending renewal payments.</li><li>Share important updates and escalate issues as required to management.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration or related field.</li><li>1&ndash;2 years of experience in renewals, AMC, or account management (IT or technical services preferred).</li><li>Strong communication, negotiation and interpersonal skills for customer interactions.</li><li>Proficiency in MS Office (Word, Excel, Outlook); experience with CRM or accounting software is a plus.</li><li>Ability to work independently and follow up persistently to ensure renewals are completed.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have prior experience in Renewals?</li></ul>

Meet the Team
<br>Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Software Recurring Revenue Sales organization and a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth.
<br>We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.
<br><br>
Your Impact
<br>A Renewals Specialist for the Collaboration portfolio is an exciting role, where the ability to collaborate is at its core and no two days are the same. As the specialist for your region, you will be responsible for driving growth in renewals sales and crafting a successful customer renewal experience. This will be achieved by sharing customer value propositions for Collaboration offers, addressing objections, adoption barriers, competitive risks, and highlighting compelling migration and expansion options. The role requires close collaboration directly with customers, partners and internal team members across sales, engineering, and marketing. The key requirements of this job include:
<br><br>
<ul>
<li>Build, develop, and execute a sales pipeline based on upcoming renewals for near-term in quarter growth while running the future-term pipeline to work early and ahead of time on key future renewals.</li>
<li>A strong sales competence and confidence when communicating the business benefits our Collaboration Software provides customers.</li>
<li>Educate and excite our Partners and partner teams on the Collaboration Renewals story, drive engagement and understanding of the market and build business development opportunities.</li>
<li>Strong data analysis skills, supporting quote creation and closing renewals opportunities for accounts.</li>
<li>Lead and build sales opportunities - working closely with Cisco Partners, Collaboration Account Executives, and technical teams to build a renewals strategy for key accounts.</li>
<li>Use Salesforce.com (https://salesforce.com/) and Gong.io (https://gong.io/) to track current/potential customer interactions and drive progression of opportunities through the sales cycle</li>
</ul>
Minimum Qualifications
<br><br>
<ul>
<li>Excellent verbal (via telephone or video device) and written (via email or chat application) communications skills in both Arabic and English are required.</li>
<li>A high orientation to detail and capable of handling a large volume of accounts, tasks and responsibilities.</li>
<li>Strong customer service, listening, and presentation skills.</li>
<li>Bachelor's Degree or equivalent experience</li>
<li>Previous Cisco Install Base including Software Experience.</li>
</ul>
Preferred Qualifications
<br><br>
<ul>
<li>Previous experience working with Salesforce and Gong</li>
<li>A self starter/ high energy/ positive demeanor/ customer focused</li>
<li>3-5 years of sales or sales support experience including direct customer and partner experience and the ability for navigate internal high matrixed account teams</li>
<li>Strong negotiation and communication skills</li>
<li>Ability to analyze data and financial reports to propose, identify and upsell renewals</li>
<li>Familiarity with recurring revenue renewal cycles</li>
<li>Strong analytical skills to assess customer needs and propose effective solutions</li>
<li>Exceptional organizational skills with the ability to manage multiple accounts and deadlines</li>
<li>Detail-oriented with strong follow-up practices</li>
<li>Ability to work in a fast paced, dynamic environment.</li>
</ul>
Why Cisco?
<br><br>
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
<br>Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
<br>We are Cisco, and our power starts with you.

Egnyte

<div><p><b>EGNYTE YOUR CAREER. SPARK YOUR PASSION.</b></p><p>
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you&rsquo;re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:</p><p>
Invested Relationships</p><p>
Fiscal Prudence</p><p>
Candid Conversations</p><p></p><p><b><br>
ABOUT EGNYTE</b></p><p>
Egnyte combines the power of cloud content management, data security, and AI-driven insights into one unified platform. More than 23,000 customers use Egnyte to get more done, make the right decisions, and protect their unstructured data. In addition, Egnyte offers specialized industry solutions for architecture, engineering, and construction (AEC), life sciences, and financial services. For more information, <b>visit</b><b> </b><b>www.egnyte.com</b></p><p>
We are seeking a highly self-motivated and hands-on Customer Service Specialist to join our growing Customer Success Team to play a key role in reducing revenue leakage and improving customer retention by re-engaging customers who have a past due outstanding balance. This role partners closely with Renewals, Collections, Customer Success, and Finance to proactively recover lost ARR/MRR, streamline reinstatement workflows, ensure recovered revenue is accurately reflected in the forecast.</p><p>
The ideal candidate will have a record of success in time management, customer relations and thinking outside the box to find optimal and scalable solutions to issues that may arise.</p><p></p><p><b><br>
WHAT YOU&rsquo;LL DO</b></p><ul><li>
Lead proactive multi-touch outreach (email, phone, SMS) to customers behind on payments and align on repayment or reinstatement plans.</li><li>
Educate customers on reinstatement options, billing methods, account access timelines, and next steps.</li><li>
Execute reinstatements for returning customers and ensure smooth service restoration.</li><li>
Answer internal and external customer inquiries promptly, efficiently, and professionally through Zendesk and Salesforce.</li><li>
Partner with Collections to ensure seamless handoff, tracking, and follow-through on non-payment accounts.</li><li>
Collaborate closely with Billing, Collections, and Sales teams to resolve customer concerns via phone, email, or virtual meetings.</li><li>
Work with Customer Success Managers (CSMs) to ensure high-value customers receive personalized and timely follow-up.</li><li>
Coordinate with Renewals to align recovery outcomes with renewal forecasting, reporting, and retention strategy.</li><li>
Apply critical-thinking and problem-solving skills to identify and resolve billing and payment-related issues quickly.</li><li>
Maintain accurate, detailed records of recovery activity across CRM and billing platforms (Salesforce, Gainsight, internal billing tools).</li><li>
Leverage CRM systems and customer support platforms to manage cases, track interactions, and ensure consistent documentation.</li><li>
Deliver weekly and monthly reports summarizing revenue recovered, trends, root causes, and recommendations.</li><li>
Identify recurring drivers of non-payment churns and propose improvements in communication, workflows, or tooling.</li><li>
Execute and propose process improvements that automate or accelerate recovery procedures and reduce manual effort.</li></ul><p><b><br>
YOUR QUALIFICATIONS</b></p><ul><li>
Experience in Customer Success, Renewals, Collections, or Account Management (SaaS/subscription-based strongly preferred)</li><li>
Experience with payment processes, billing systems, contracts, and POs</li><li>
Familiarity with subscription renewals, churn metrics, retention data, and recovery/reinstatement motions</li><li>
Strong verbal and written communication; able to tailor messaging to different audiences</li><li>
Proven ability to navigate sensitive payment or delinquency conversations with professionalism and empathy</li><li>
Proficiency with Salesforce, CRM dashboards, Gainsight, Zendesk</li><li>
Comfortable using Excel, Tableau, or similar analytics tools</li><li>
Analytical mindset with the ability to identify trends and translate them into actionable insights</li><li>
Experience with Salesforce, reviewing contracts/ orders and purchase orders</li><li>
Good understanding of payment processes, billing systems</li><li>
High attention to detail, accuracy, and follow-through</li><li>
Strong organizational and time management skills; ability to multitask effectively</li><li>
Ability to work during US EST hours</li></ul><p></p><p><b><br>
BENEFITS:</b></p><ul><li>
Competitive salaries</li><li>
Medical insurance and healthcare benefits for you and your family</li><li>
Fully paid premiums for life insurance</li><li>
Flexible hours and PTO</li><li>
Gym reimbursement</li><li>
Childcare reimbursement</li><li>
Group term life insurance</li></ul><p></p><p><b>
EQUAL EMPLOYMENT OPPORTUNITY</b></p><div></div><div><br>
At Egnyte, we celebrate our unique differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.</div><div></div><div><br>
Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hr@egnyte.com. Egnyte will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.</div></div>

Customer Success Support Specialist

DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
The Docusign Renewal Specialist (RS) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Specialist is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers.</p><div><br>
This position is an individual contributor role reporting to the Senior Manager, Customer Success Account Management.<br>
<p><b>
Responsibility</b></p></div><ul><li>
Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust</li><li>
Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal</li><li>
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies</li><li>
Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and</li><li>
Product Management to develop strategies for upcoming renewals</li><li>
Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors</li><li>
Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting</li><li>
Achieve financial and strategic revenue, bookings and billings targets</li><li>
Evaluate your portfolio to prioritize time to render the most favorable outcomes</li><li>
Leverage customer data and behavior to assess the health of each renewal</li></ul><br>
<div></div>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><div><div><div><ul><li>
Eligible to work in Egypt</li><li>
1+ years of experience within Renewal Management, Account Management or Customer Success</li><li>
Bachelor&rsquo;s degree</li><li>
Fluent in written and spoken English</li></ul><div><p><b>
Preferred</b></p></div><ul><li>
3+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings</li><li>
Strong negotiation skills with experience driving contracts to completion on time</li><li>
Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level</li><li>
Experience in quota carrying sales role with proven achievement</li><li>
Strong process management, financial acumen, and contractual engineering skills</li><li>
Ability to react and adapt to potential rapid shifts in priorities</li><li>
Strong level of urgency, organization, and prioritization skills</li><li>
Ability to project-manage the renewal cycle, pulling in necessary resources</li></ul></div></div></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Renewal Specialist

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><div><div><br>
The Docusign Renewal Specialist (RS) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Specialist is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers.</div><div><br>
This position is an individual contributor role reporting to the Manager, Renewal Specialists.<br>
<p><b>
Responsibility</b></p></div><ul><li>
Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust</li><li>
Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal</li><li>
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies</li><li>
Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals</li><li>
Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors</li><li>
Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting</li><li>
Achieve financial and strategic revenue, bookings and billings targets</li><li>
Evaluate your portfolio to prioritize time to render the most favorable outcomes</li><li>
Leverage customer data and behavior to assess the health of each renewal</li></ul></div><br>
<div></div>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
<p>Employee is not required to be in or near an office frequently
</p><p>and works from a designated remote work location for the majority of the
</p><p>time.</p></div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><div><div><div><ul><li>
Eligible to work in Egypt</li><li>
1+ years of experience within Renewal Management, Account Management or Customer Success</li><li>
Bachelor&rsquo;s degree</li><li>
Fluent in written and spoken English</li></ul><div><p><b>
Preferred</b></p></div><ul><li>
3+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings</li><li>
Strong negotiation skills with experience driving contracts to completion on time</li><li>
Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level</li><li>
Experience in quota carrying sales role with proven achievement</li><li>
Strong process management, financial acumen, and contractual engineering skills</li><li>
Ability to react and adapt to potential rapid shifts in priorities</li><li>
Strong level of urgency, organization, and prioritization skills</li><li>
Ability to project-manage the renewal cycle, pulling in necessary resources</li></ul></div></div></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Renewal Coordinator

Barracuda Networks

<div><p>Job ID 26-515</p><div><div>
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.</div><div></div><div>
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.</div><div></div><div><b>
Envision yourself at Barracuda
</b></div><div>
<ul><li>Manage and optimize end‑to‑end renewals workflows, ensuring timely creation, validation, and hygiene of renewal opportunities.</li><li>
Maintain accurate pipeline hygiene and oversee renewals queues, resolving data issues and supporting timely progression through sales stages.</li><li>
Partner with Sales, Channel, and Customer Success to ensure accurate renewal data.</li><li>
Support automation efforts and operational improvements across renewals processes, leveraging CRM and PRM tools and cross‑functional systems (e.g., Salesforce, CPQ) identifying opportunities for improvement where appropriate.</li><li>
Build and deliver reporting on renewal metrics including forecasted retention, churn risk, pipeline health, flat renewals, and upsell motions.</li><li>
Analyze customer renewal patterns and sales performance, providing insights to improve forecasting accuracy and renewal conversion rates.</li><li>
Work with Channel Operations to ensure renewal alignment across partner motions, distribution formats, and compliance requirements.</li><li>
Provide renewal playbook guidance and operational support to the field</li><li>
Support the monthly close process and exception handling</li><li>
Support the planning, territory design, and quota setting process</li><li>
Support the preparation of periodic reviews like QBRs, monthly reviews, performance management meetings, pipeline and forecasting</li><li>
Support sales enablement initiatives, working with sales leadership and sales enablement to ensure needs of sales teams and partners are fulfilled</li><li>
Collaborate cross-functionally with Finance, Commissions, Legal to support the rhythm of the business</li><li>
Occasional travel may be required</li></ul><div><b>
What you will bring to the role</b></div><ul><li>
Bachelor&rsquo;s degree or equivalent and a minimum of 5+ years&rsquo; experience in a Sales Operations, Renewals Operations, Revenue Operations, or related analytical experience.</li><li>
Operational experience in an industry which is confronted with multidimensional customer, channel, or market models; previous experience in a SaaS environment preferred.</li><li>
Strong understanding of renewals lifecycle management and recurring revenue business models.</li><li>
Understanding of sales processes and methodologies, with strong organizational skills with ability to manage multiple projects.</li><li>
Ability to work cross-functionally in a fast-paced environment.</li><li>
A demonstrated passion for information and business intelligence.</li><li>
Excellent analytical skills with strong attention to detail.</li><li>
Ability to manage competing priorities in a fast‑moving environment with cross‑functional stakeholders.</li><li>
Proficiency with Salesfoce.com preferred.</li><li>
Advanced MS Excel skills; previous Power Bi and Clari experience is an advantage</li><li>
A passion for operational excellence, continuous improvement, and building scalable processes.</li><li>
Excellent written, presentation and verbal communication skills and the ability to influence without authority.</li></ul></div><div><b>
</b></div><div><b>
What you&rsquo;ll get from us</b></div><div>
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility &ndash; there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.</div><div>
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Senior Global Renewals Operations Analyst

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