reports analyst

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
We are changing the way people think about customer care, and we need your help!
 
Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.
 
As Reporting Analyst, You Will…
 <ul>
<li>Be responsible for real-time reporting and diagnosing trends in key performance metrics</li>
<li>Generate weekly and daily KPI reports</li>
<li>Ensure employee data is current and accurate for assigned program</li>
<li>Work in partnership with Operational Leaders and Program Leadership</li>
</ul>
As Reporting Analyst, You Have…
 <ul>
<li>High School Diploma or equivalent is required</li>
<li>Experience in leadership and working in a supervisory role</li>
<li>Advanced knowledge of MS Word, Excel and Google Docs</li>
<li>Proficiency with formulas and pivot tables</li>
<li>Excellent communication skills</li>
<li>Ability to enter data with a high level of accuracy</li>
<li>Adaptability to learn a variety of software programs (such as Javascript)</li>
<li>Strong analytical and problem solving skills</li>
<li>Flexibility to work evenings and weekends if needed</li>
</ul>

Reporting Analyst

Doha Bank

<div>The Reporting Analyst will assist the Senior Regulatory Reporting Analyst to ensure compliance of the departments with all of QCB reporting requirements, both at the local and international levels. The incumbent will ensure preparation of periodic QCB regulatory reports, returns and requests to the regulatory authorities, in line with the guidelines, and support coordination efforts with QCB officials / other regulators / internal stakeholders on matters pertaining to regulatory reporting.</div>

Rotana Hotel Management Corporation PJSC

<div>
 
 Job Description
 
 
 
 Job Summary-
 
 
 To assist the Cluster Director of Revenue in reporting and special revenue projects. This will include preparation of all daily, weekly and monthly files and reports. Additional tasks will be managing IDeas Revenue Management System for set up, configuration, maintenance and decisions uploads.
 
 
 General Duties and Responsibilities-
 
 
 <ul>
 <li>
 The Revenue Analyst will be responsible of developing new tools, reports and assisting in revenue analyses and special projects
 </li>
 <li>
 Prepare and attend the weekly revenue meeting
 </li>
 <li>
 Prepare all daily reports required for short term and long term strategies
 </li>
 <li>
 Prepare Month end reports and analyse change in business trends
 </li>
 <li>
 Assist in revenue tasks whenever required
 </li>
 <li>
 Create additional reports that will help identify new opportunities and optimize revenue
 </li>
 <li>
 Audit data constantly and ensure the team is using proper segmentation , channels, nationalities at all time.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experience in a similar role for minimum two years within the Reservations / Revenue Department of a hotel. Excellent written and verbal English communication skills and strong financial, analytical and auditing skills are essential. Computer literacy and previous experience with Opera is a must.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be meticulous, detail-oriented and with a strategic mind set, backed up by a pro-active approach and a strong drive for results. You will display professionalism with a high degree of impact and influence within all levels of operations and be self motivated. You portray a structured and goal oriented work philosophy while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Revenue Analyst

Emirates NBD

<div>
 
 
 About Emirates NBD
 
 
 
 
 
 
 Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
 
 
 At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
 
 
 We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
 
 
 
 
 
 
 What You Will Be Doing
 
 
 
 
 
 
 The Reporting Analyst is responsible for developing, maintaining, and delivering insightful reports that support data-driven decision-making. The role involves independently analyzing complex data sets, identifying trends, and translating findings into clear, concise reports for business units. The analyst ensures the execution of both BAU (Business as Usual) and ad hoc deliverables by providing timely, reliable, and insightful management information (MI) in accordance with SOP guidelines. Additionally, the role includes identifying initiatives and addressing process gaps to strengthen the MI reporting framework in alignment with the organization&rsquo;s vision.
 
 
 
 
 
 &bull; Design and develop comprehensive reports by integrating data from multiple sources.
 
 
 &bull; Perform in-depth data analysis to uncover trends, patterns, and key insights.
 
 
 &bull; Translate complex data into clear, concise, and visually compelling reports using data visualization tools.
 
 
 &bull; Collaborate with Product Owners to gather requirements, address issues, and ensure report accuracy, consistency, quality, and timeliness.
 
 
 &bull; Communicate complex data findings in a clear and understandable manner to stakeholders.
 
 
 &bull; Identify opportunities for improvement and implement necessary changes to deliver insightful MI reports efficiently, while ensuring data quality and consistency for stakeholders.
 
 
 &bull; Partner and collaborate with internal teams to effectively manage expectations and deliverables.
 
 
 &bull; Develop cross-functional skills across units to support multiple processes as needed.
 
 
 
 
 
 
 What We are Looking for
 
 
 
 
 
 
 
 
 
 &bull; Graduate in Math, Science, Computer Science, Engineering, Business Finance, etc.
 
 
 &bull; Min. 3 years in the Business Intelligence (BI) domain, focusing on Reporting and Analytics.
 
 
 &bull; Exposure to Banking Domain.
 
 
 &bull; Proficient in MS Office Tools (Outlook, Excel, and PowerPoint)
 
 
 &bull; BI and Analytics Tools:
 
 
 Python &ndash; for Data Analysis, Automation, and Scripting.
 
 
 Power BI &ndash; for Interactive Dashboards &amp; Data Visualization
 
 
 SQL &ndash; for Data Querying, Transformation &amp; Database
 
 
 VBA &ndash; for Excel Automation and Custom Reporting
 
 
 SAS &ndash; for Statistical Analysis and Data Modelling
 
 
 &bull; Excellent Communication skills
 
 
 &bull; Efficient Time Management
 
 
 &bull; Problem Solving
 
 
 &bull; Analytical Thinker
 
 
 &bull; Collaborator with Peers and Stakeholders
 
 
 &bull; Strong attention to Detail and Quality
 
 
 
 
 
 
 What We Offer You
 
 
 
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Strong emphasis on work-life balance and employee wellbeing.
 </li>
 <li>
 Access to world-class Learning &amp; Development platforms for career growth.
 </li>
 <li>
 Generous annual leave and comprehensive Private Healthcare coverage.
 </li>
 <li>
 Preferential banking facilities for employees.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 
 
 
 
 At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD services team.
 
 
 
</div>

Great Sys

Who are we?Great Computer Solutions is a Chicago-based organization that provides IT Solutions. Our services range from consultancy and support to forming networks. Since 1996, we have helped a lot of small and medium organizations grow. We have operations in the US as well as Pakistan. For our Pakistan office, we are on the lookout for an ambitious candidate to join our team as a Reporting Analyst.What you&rsquo;ll be doing?<ul><li>Collaborate with stakeholders to identify reporting needs and requirements, and design and deliver customized reports that meet business needs</li><li>Maintain and update existing reports, ensuring accuracy and completeness of data</li><li>Analyze data to identify trends and patterns and make recommendations to improve business performance</li><li>Work closely with MIS/IT team to ensure that reports and workflows are running efficiently within the IT infrastructure</li><li>Create and manage daily, weekly, and monthly deliverables related to Debt Collection, including reports, dashboards, and other data visualizations</li><li>Work with cross-functional teams to gather data and ensure data accuracy and completeness</li><li>Conduct quality control checks on data and reports to ensure accuracy and completeness</li><li>Maintain a high level of knowledge of the Debt Collection industry, including regulatory requirements, best practices, and emerging trends</li><li>Communicate with clients on reports and mediate issues</li><li>Investigate reports when errors occur</li><li>Manage multiple reports and deadlines</li></ul>Must-Have:<ul><li>Bachelor's degree in MIS, Computer Science, Data Science, or a related field</li><li>Experience working in the Debt Collection industry, with a strong understanding of industry best practices and trends</li><li>Proficiency in SQL, Excel, Microsoft Power Apps, Microsoft Power Automate and other data analysis tools</li><li>Strong attention to detail, with the ability to identify data anomalies and outliers</li><li>Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams</li><li>Ability to work in a fast-paced environment, manage multiple priorities, and meet tight deadlines</li><li>Knowledge of data modeling and visualization best practices</li><li>Must be familiar with upgradation of Laravel and PHP new version and resolve dependencies and conflicts</li><li>Strong communication skills, both written and verbal. The flexibility of working in US Central Timings</li></ul>Location: Lahore &amp; MultanShift: 8am - 5pm (US-Central)Benefits:<ul><li>Market Competitive Salary</li><li>P.F</li><li>EOBI</li><li>Annual Bonus</li><li>Annual Leaves</li><li>Annual Performance Increments</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure service levels are consistently achieved.
 
 
 This role requires quick decision-making, proactive adjustments, and effective communication with operations teams.
 
 
 The RTA ensures workforce adherence, optimizes intraday staffing, and provides actionable insights that support operational excellence.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 Monitor intraday performance, including call volumes, service levels, shrinkage, and agent adherence.
 
 
 Manage real-time queue and agent activities to ensure optimal coverage.
 
 
 Adjust intraday schedules and make recommendations to meet service level targets.
 
 
 Communicate with Team Leaders and Operations to address adherence or staffing issues.
 
 
 Provide timely updates to management regarding performance risks and potential impacts.
 
 
 Analyze intraday data, identify trends, and recommend process improvements.
 
 
 Generate and maintain accurate reports on service level performance and intraday adjustments.
 
 
 Collaborate with Capacity Planners and Schedulers to ensure alignment between forecasts and intraday realities.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 University Graduate
 
 
 Minimum of 1 year of experience as a Real-Time Analyst / Workforce Specialist.
 
 
 Proficiency in workforce management (WFM) tools or call center software (e.g., NICE, Cisco, Teleopti/Calabrio, Aspect eWFM).
 
 
 Strong proficiency in Microsoft Excel, Tableau, or Amazon Connect for reporting and analysis.
 
 
 Excellent English communication skills.
 
 
 Ability to work in a fast-paced environment and manage multiple priorities.
 
 
 Flexibility to work evenings, weekends, and holidays as required.
 
</div>

Real Time Analyst

DOHA BANK

<div>
 
 
 Role Objective
 
 
 
 
 
 
 The
 
 Reporting Analyst
 
 will assist the
 
 Senior Regulatory Reporting Analyst
 
 to ensure compliance of the departments with all of QCB reporting requirements, both at the local and international levels. The incumbent will ensure preparation of periodic QCB regulatory reports, returns and requests to the regulatory authorities, in line with the guidelines, and support coordination efforts with QCB officials/ other regulators /internal stakeholders on matters pertaining to regulatory reporting.
 
 
 
 
 
 
 Detailed Roles and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Verify and check daily Trial Balance report (867), and do the necessary action to rectify any difference, and coordinate / follow up w with IT if there is any fraction differences.
 </li>
 <li>
 Prepare daily CRS (Centralized Reporting System Report) and all its related tables, making sure all tables are tallying with the Balance Sheet, making sure to take the necessary action to rectify any difference if any.
 </li>
 <li>
 Prepare Financial ratios are accurate and tallying with daily CRS and submitted on time.
 </li>
 <li>
 Prepare LDR (loan To Deposit Ratio) for H.O and foreign Branches are accurate and submitted on time.
 </li>
 <li>
 Prepare daily credit ratio violation making sure data is accurate and penalties updated based on QCB guidelines.
 </li>
 <li>
 Prepare weekly Maturity Ladder report, making sure all source data files updated correctly and to coordinate with I.T and Treasury Back Office departments to get all related data, making sure all data submitted is tallying with CRS.
 </li>
 <li>
 Prepare weekly LCR report (Liquidity Coverage Ratio), making sure all source data files updated correctly and to coordinate with Financial Risk Department to get all related data, making sure all data submitted is tallying with CRS.
 </li>
 <li>
 Prepare monthly Investments &amp; Loans outside Qatar; by coordinating with Treasury Back Office department, making sure all data is tallying with NBS (New Monthly Balance Sheet) before submitting to QCB.
 </li>
 <li>
 Prepare monthly Credit Facilities Public sector report and make sure its tallying with NBS before submitting to Credit department.
 </li>
 <li>
 Prepare the unutilized facility report on daily and weekly basis, for H.O making sure it&rsquo;s tallying with CRS.
 </li>
 <li>
 Prepare foreign Currency balance sheet for local branches and foreign branches making sure it&rsquo;s tallying with consolidated NBS before submitting to QCB on a monthly basis, if assigned.
 </li>
 <li>
 Liaise with the respective departments to source and submit daily customer&rsquo;s deposits in line with the QCB guidelines within the timeframe prescribed, if assigned.
 </li>
 <li>
 Prepare daily Cash in safe, ATM, and making sure it is tallying with report 867 consolidated daily balance sheet before submitting to QCB.
 </li>
 <li>
 Prepare daily NPL (Non-Performing loans category) customer wise and coordinate with concern department/branches if there is any mistakes for Head office and foreign branches.
 </li>
 <li>
 Prepare daily Customer Deposits and Customer Facilities reports and make sure its tallying with consolidated daily Balance sheet report (867).
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 :
 
 
 
 
 <ul>
 <li>
 University graduate with a degree in Business or Banking or Finance or any other related discipline.
 </li>
 <li>
 Master&rsquo;s degree in Management any other related discipline will be an added advantage.
 </li>
 <li>
 05-08 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
 </li>
 <li>
 Experience in regulatory reporting in banking industry.
 </li>
 </ul>
 
 
 
 
 
 Certifications
 
 
 
 
 
 <ul>
 <li>
 CPA / CMA / ACCA or equivalent qualifications would be useful
 </li>
 </ul>
</div>

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