research integrity coordinator ii

Florida International University

<div>About FIU 
Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university. 
Job Summary 
Coordinates the activities of committees such as the IACUC, IBC, IRE, and LSC. Analyzes protocol application submissions, conduct semi-annual reviews, meeting minutes and participates in conducting ORI compliance education/outreach activities for faculty, staff and students.<ul><li>
Coordinates the activities of committees including, but not limited to the Institutional Animal Care and Use Committee (IACUC), Institutional Biosafety Committee (IBC), Institutional Review Entity (IRE), and Laboratory Safety Committee (LSC. Provides back up support for the Conflict of Interest in Research Committee (COI-RC) and the Responsible Conduct of Research (RCR) program.</li><li>
Analyzes protocol application submissions to ensure they follow all regulatory requirements including but not limited to OLAW, USDA, AAALAC, the Guide, OSP and the NIH Guidelines.</li><li>
Records meeting minutes of convened committee meetings.</li><li>
Assists with conducting semi-annual reviews and performing inspections of facilities and laboratories.</li><li>
Assists with post approval monitoring for IACUC and IBC protocols.</li><li>
Updates IACUC and IBC committee members on status of protocol submissions, committee deadlines, and regulatory updates.</li><li>
Processes and/or drafts approval letters for initial, amendment, renewal and event form submissions.</li><li>
Assists with maintaining FIU's Association for Assessment and Accreditation of Laboratory Animal Care International (AAALAC) accreditation.</li><li>
Participates in conducting ORI compliance education/outreach activities for faculty, staff and students.</li></ul> 
Minimum Qualifications 
Bachelor's degree and two (2) years of relevant experience. 
Desired Qualifications 
<ul><li>
Knowledge of lab safety.</li><li>
Experience with Institutional Animal Care and Use Committee (IACUC), Institutional Biosafety Committee (IBC) and Quality Assurance/Quality Improvement (QA/QI).</li><li>
Previous knowledge of regulatory agencies requirement.</li><li>
Experience in Research Administration.</li></ul> 
Job Category 
Administrative 
Advertised Salary 
$67,778.12 - $70,000.00 
Work Schedule 
Begin time: 8:30 AM
End time: 5:00 PM 
Pre-Employment Requirements 
Criminal Background Check 
How To Apply 
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in &quot;My Applications&quot;.
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.<ul><li>This posting will close at 12:00 am of the close date.</li></ul> 
How To Apply 
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in &quot;My Applications&quot;.
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.<ul><li>This posting will close at 12:00 am of the close date.</li></ul> 
Disclosures 
Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/. 
 
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Notice of Non-Discrimination
FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email ocr@fiu.edu.
Reasonable Accommodation Statement
Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or accommodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.</div>

Research Integrity Coordinator II

Evolution Research Group

<div>
 
 About Company
 
 
 
 Evolution Research Group (ERG) is dedicated to delivering high-quality Phase I&ndash;IV clinical trial execution to help sponsors bring lifesaving and life-enhancing therapies to market quickly and safely. Founded in 2014, ERG has grown into a leading neuroscience clinical development company, with affiliate sites across the U.S. and deep expertise in clinical pharmacology, psychiatry, neurology, acute pain, and metabolic disorders. ERG has completed over 5,000 trials and continues to expand into high-need therapeutic areas in the U.S. and globally.
 
 
 
 Why join us?
 
 We offer a supportive culture, meaningful work, and the opportunity to contribute to cutting-edge research alongside industry leaders. Plus, we offer competitive benefits include medical and dental coverage, a matching 401(k), and paid time off to recharge.
 
 
 
 Job Description
 
 
 
 The Clinical Research Coordinator II is responsible for the overall coordination, organization, management, and efficient implementation of clinical trials. The CRC II completes all study related procedures and distributes study medication and instructions to research subjects under the direction of the Principal Investigator and the Site Director. They maintain accurate, confidential files and documentation of study participants. In executing these position responsibilities, the Clinical Research Coordinator is guided by FDA regulations, Good Clinical Practice (GCP), and company standard operating procedures and policies.
 
 
 
 Responsibilities
 
 
 
 
 General
 
 
 
 <ul>
 <li>
 Obtain detailed knowledge of all components of each study protocol through review and analysis of study information with Principal Investigator and Site Director prior to the effective date of the study.
 </li>
 <li>
 Develop draft source documents and review the documents for accuracy and clarity prior to study start up.
 </li>
 <li>
 Develop a mechanism for subject recruitment and ongoing communications with PCP and nursing staff as appropriate.
 </li>
 <li>
 Review with Principal Investigator and Site Director, any components of the study for which additional information or clarification are required prior to the initiation of the study.
 </li>
 <li>
 Manage studies with sponsor, and Principal Investigator to ensure compliance with protocol requirements.
 </li>
 <li>
 Manage studies with Principal Investigator, Site Director, and Recruitment Manager to develop effective programs for study enrollment.
 </li>
 <li>
 Communication of all protocol related issues/problems to the appropriate management staff, including but not limited to questions regarding the conduct of the clinical trial.
 </li>
 <li>
 Contribute to the SOP review and development as delegated by the Site Director.
 
 
 </li>
 </ul>
 
 Study Management
 
 
 
 <ul>
 <li>
 Perform study activities as delegated by the Principal Investigator and under the supervision of the Site Director.
 </li>
 <li>
 Attend the investigator meeting for each assigned protocol, as appropriate.
 </li>
 <li>
 Completion of IRB study renewals and maintain copies of all IRB communications.
 </li>
 <li>
 In conjunction with Site Director and Principal Investigator, ensure adherence to the protocols and document breaches or violations with sponsors and appropriate Institutional Review Boards (IRBs) and other outside regulatory organizations, as required.
 </li>
 <li>
 Screen, enroll subjects and schedule subject visits in conjunction with Principal Investigator
 </li>
 <li>
 Review and obtain informed consent from potential study volunteers.
 </li>
 <li>
 Document all written and phone correspondences with sponsor, labs, IRB other regulatory organizations.
 </li>
 <li>
 Maintain organized, accurate and complete study records including but not limited to regulatory documents, signed informed consents, IRB correspondence/approvals, source documentation, drug dispensing logs, subject logs and study-related communications.
 </li>
 <li>
 Assist Principal Investigator in conducting studies in manner to ensure integrity of data and safety of subjects.
 </li>
 <li>
 Ensure timely and accurate CRF completion for each study subject.
 </li>
 <li>
 In conjunction with Principal Investigator, accurately report and track adverse events as defined by each study protocol.
 </li>
 <li>
 Outcome of enrollment and sponsor monitoring visits of all assigned protocols
 </li>
 <li>
 Additionally, this role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization. This job description is intended as a foundation and may be subject to expansion or modification to best suit ERG&rsquo;s objectives.
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 <ul>
 <li>
 Education and experience
 </li>
 <ul>
 <li>
 High School Diploma or its equivalent; College degree preferred.
 </li>
 <li>
 Two (2) to four (4) years of experience OR certification as a Clinical Research Coordinator
 </li>
 <li>
 Able to communicate with providers, co-workers, sponsors, and others in a collaborative and courteous manner.
 </li>
 <li>
 Knowledgeable in medical terminology so as to communicate with physician office and laboratory staff.
 </li>
 <li>
 Demonstrate the initiative to act independently, initiating activity as required and making appropriate decisions within the constraints of study protocols, regulatory requirements, and company policy.
 </li>
 <li>
 Able to initiate or modify behavior to achieve desired outcomes in spite of environmental factors, priorities, or problems that might not be well defined or that are subject to change.
 </li>
 </ul>
 <li>
 Requirements
 </li>
 <ul>
 <li>
 Understand regulatory requirements, as well as Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) guidelines.
 </li>
 <li>
 Excellent communication skills (interpersonal, written, verbal)
 </li>
 <li>
 Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)
 </li>
 </ul>
 </ul>
</div>

Clinical Research Coordinator (CRC)-FT

<div>About Company:
Evolution Research Group (ERG) is dedicated to delivering high-quality Phase I&ndash;IV clinical trial execution to help sponsors bring lifesaving and life-enhancing therapies to market quickly and safely. Founded in 2014, ERG has grown into a leading neuroscience clinical development company, with affiliate sites across the U.S. and deep expertise in clinical pharmacology, psychiatry, neurology, acute pain, and metabolic disorders. ERG has completed over 5,000 trials and continues to expand into high-need therapeutic areas in the U.S. and globally.
Why join us? We offer a supportive culture, meaningful work, and the opportunity to contribute to cutting-edge research alongside industry leaders. Plus, we offer competitive benefits include medical and dental coverage, a matching 401(k), and paid time off to recharge.
Job Description:
The Clinical Research Coordinator II is responsible for the overall coordination, organization, management, and efficient implementation of clinical trials. The CRC II completes all study related procedures and distributes study medication and instructions to research subjects under the direction of the Principal Investigator and the Site Director. They maintain accurate, confidential files and documentation of study participants. In executing these position responsibilities, the Clinical Research Coordinator is guided by FDA regulations, Good Clinical Practice (GCP), and company standard operating procedures and policies.
Responsibilities:
General<ul><li>
Obtain detailed knowledge of all components of each study protocol through review and analysis of study information with Principal Investigator and Site Director prior to the effective date of the study.</li><li>
Develop draft source documents and review the documents for accuracy and clarity prior to study start up.</li><li>
Develop a mechanism for subject recruitment and ongoing communications with PCP and nursing staff as appropriate.</li><li>
Review with Principal Investigator and Site Director, any components of the study for which additional information or clarification are required prior to the initiation of the study.</li><li>
Manage studies with sponsor, and Principal Investigator to ensure compliance with protocol requirements.</li><li>
Manage studies with Principal Investigator, Site Director, and Recruitment Manager to develop effective programs for study enrollment.</li><li>
Communication of all protocol related issues/problems to the appropriate management staff, including but not limited to questions regarding the conduct of the clinical trial.</li><li>
Contribute to the SOP review and development as delegated by the Site Director.</li></ul>
Study Management<ul><li>
Perform study activities as delegated by the Principal Investigator and under the supervision of the Site Director.</li><li>
Attend the investigator meeting for each assigned protocol, as appropriate.</li><li>
Completion of IRB study renewals and maintain copies of all IRB communications.</li><li>
In conjunction with Site Director and Principal Investigator, ensure adherence to the protocols and document breaches or violations with sponsors and appropriate Institutional Review Boards (IRBs) and other outside regulatory organizations, as required.</li><li>
Screen, enroll subjects and schedule subject visits in conjunction with Principal Investigator</li><li>
Review and obtain informed consent from potential study volunteers.</li><li>
Document all written and phone correspondences with sponsor, labs, IRB other regulatory organizations.</li><li>
Maintain organized, accurate and complete study records including but not limited to regulatory documents, signed informed consents, IRB correspondence/approvals, source documentation, drug dispensing logs, subject logs and study-related communications.</li><li>
Assist Principal Investigator in conducting studies in manner to ensure integrity of data and safety of subjects.</li><li>
Ensure timely and accurate CRF completion for each study subject.</li><li>
In conjunction with Principal Investigator, accurately report and track adverse events as defined by each study protocol.</li><li>
Outcome of enrollment and sponsor monitoring visits of all assigned protocols</li><li>
Additionally, this role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization. This job description is intended as a foundation and may be subject to expansion or modification to best suit ERG&rsquo;s objectives.</li></ul>
Skills and Qualifications:<ul><li>
Education and experience<ul><li>
High School Diploma or its equivalent; College degree preferred.</li><li>
Two (2) to four (4) years of experience OR certification as a Clinical Research Coordinator</li><li>
Able to communicate with providers, co-workers, sponsors, and others in a collaborative and courteous manner.</li><li>
Knowledgeable in medical terminology so as to communicate with physician office and laboratory staff.</li><li>
Demonstrate the initiative to act independently, initiating activity as required and making appropriate decisions within the constraints of study protocols, regulatory requirements, and company policy.</li><li>
Able to initiate or modify behavior to achieve desired outcomes in spite of environmental factors, priorities, or problems that might not be well defined or that are subject to change.</li></ul></li><li>
Requirements<ul><li>
Understand regulatory requirements, as well as Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) guidelines.</li><li>
Excellent communication skills (interpersonal, written, verbal)</li><li>
Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)</li></ul></li></ul></div>

Gastro Health

<div>
 
 Gastro Health is seeking a Full-Time Research Assistant to join our team!
 
 
 
 Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.
 
 
 
 This Role Offers
 
 
 
 <ul>
 <li>
 A great work/life balance
 </li>
 <li>
 No weekends or evenings &ndash; Monday thru Friday
 </li>
 <li>
 Paid holidays and paid time off
 </li>
 <li>
 Rapidity growing team with opportunities for advancement
 </li>
 <li>
 Competitive compensation
 </li>
 <li>
 Benefits package
 
 
 </li>
 </ul>
 
 Duties You Will Be Responsible For
 
 
 
 <ul>
 <li>
 General Administrative Provides assistance to Clinical Research Coordinators, local site, and Central Hub in accordance with federal regulations and sponsoring agency policies and procedures in compliance with Good Clinical Practice.
 </li>
 <li>
 Performs activities in accordance with established policies and procedures related to clinical research study protocols, including but not limited to: answering phone calls, screening participants for eligibility, and registering subjects in Real Time.
 </li>
 <li>
 Responsible for organizing the lab, and maintaining inventory of clinical supplies such as lab kits, phlebotomy supplies.
 </li>
 <li>
 Assist in ensuring that study materials and lab kits are shipped and resupplied as requested.
 </li>
 <li>
 Supports members of study/project teams; reviews source documents, reviews clinical procedures, drafts new procedures or revisions to existing procedures.
 </li>
 <li>
 Participate in ongoing clinical and study specific training.
 </li>
 <li>
 Communicates, as necessary with vendors and supporting functions at site level.
 </li>
 <li>
 Any other task assigned by the Clinical Research Coordinators and Central Hub Protocol Preparation &amp; Review Attends investigator meetings as required or requested by the PI and Clinical Research Coordinator.
 </li>
 <li>
 Responsible for compiling source documents for active studies and ensuring source binders contain the appropriate documentation to screen upcoming patients. Prepares other study materials as requested necessary.
 </li>
 <li>
 Collects data as required by the protocol.
 </li>
 <li>
 Assures timely completion of Source Documents.
 </li>
 <li>
 Responsible for processing and shipping labs.
 </li>
 <li>
 Responsible for assisting in EDC completion.
 </li>
 <li>
 Completes study documentation and maintains study files in accordance with sponsor requirements and procedures including, but not limited to, consent forms, source documentation, narrative notes if applicable, case report forms, and investigational material accountability forms.
 </li>
 <li>
 Maintains effective and ongoing communication with the PI, Clinical Research Coordinators, and research participants during the course of the study.
 </li>
 <li>
 Supports members of study/project teams; reviews source documents, reviews clinical procedures, drafts new procedures or revisions to existing procedures.
 </li>
 <li>
 Works with the PI under the Clinical Research Coordinator to manage the day to day activities of the study including problem solving, communication and protocol management.
 </li>
 <li>
 Project Closeout Assists the Principal Investigator,
 </li>
 <li>
 Clinical Research Coordinator and Regulatory Specialist with archival of study records in accordance with federal regulation, Gastro Health Research policies, and sponsoring agency policies and procedures.
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 <ul>
 <li>
 High School Diploma
 </li>
 <li>
 Research experience preferred
 
 
 </li>
 </ul>
 Interested in learning more? Click here to learn more about the location.
 
 
 Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.
 
 
 Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
 
 
 We thank you for your interest in joining our growing Gastro Health team!
</div>

Research Assistant

2M EQUIPMENT

Overview We are seeking a dynamic and energetic Social Media and Marketing SEO Coordinator to elevate our brand&rsquo;s digital presence and drive impactful marketing campaigns. In this role, you will harness your expertise in social media management, search engine optimization (SEO), and content creation to engage audiences across multiple platforms. Your innovative approach will help shape our online identity, boost brand awareness, and support our e-commerce initiatives. This paid position offers an exciting opportunity to contribute to a vibrant team committed to digital excellence and creative storytelling.Duties<ul><li>Develop and implement comprehensive social media strategies across platforms such as Facebook, Instagram, Twitter, LinkedIn, and TikTok to increase engagement and followers.</li><li>Conduct keyword research and optimize content for SEO to improve organic search rankings and website traffic.</li><li>Manage social listening tools to monitor brand reputation, industry trends, and customer feedback, ensuring timely responses and insights.</li><li>Create compelling visual content using Adobe Photoshop, Adobe Illustrator, and Adobe Creative Suite to enhance posts, advertisements, and branding materials.</li><li>Plan, execute, and analyze Facebook Advertising campaigns to maximize reach and conversions within budget parameters.</li><li>Utilize social media management tools like Hootsuite and Buffer to schedule posts, track performance metrics, and streamline content workflows.</li><li>Collaborate with the public relations team to craft press releases, media pitches, and influencer outreach that align with branding goals.</li><li>Produce high-quality multimedia content including photography and video editing to support marketing campaigns.</li><li>Analyze web analytics through Google Analytics and web analytics tools to measure campaign effectiveness and inform future strategies.</li><li>Maintain strong relationship management with influencers, partners, and internal teams to foster brand loyalty and collaborative growth.</li></ul>Qualifications<ul><li>Proven experience in social media marketing, content creation, or digital marketing roles with a focus on SEO strategies.</li><li>Proficiency in Adobe Photoshop, Adobe Illustrator, Adobe Creative Suite for graphic design purposes.</li><li>Hands-on experience with social listening tools such as Hootsuite or Buffer (application).</li><li>Strong understanding of Facebook Advertising platform along with experience managing paid campaigns.</li><li>Knowledge of web analytics tools like Google Analytics for data-driven decision making.</li><li>Ability to produce engaging multimedia content including photography and video editing using relevant software.</li><li>Excellent proofreading skills with an eye for detail to ensure high-quality messaging across all channels.</li><li>Familiarity with branding principles, public relations practices, e-commerce platforms, and digital marketing trends.</li><li>Strong relationship management skills combined with the ability to work collaboratively in a fast-paced environment. Join us as a Social Media and Marketing SEO Coordinator if you're passionate about crafting compelling stories online while leveraging data-driven insights! Bring your creativity, technical skills, and strategic thinking to help us grow our digital footprint&mdash;making a real impact every day!</li></ul>We are a drug-free workplace and an equal opportunity employer.Pay: $20.00 - $29.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Social Media and Marketing Seo Coordinator

Mount Sinai Medical Center

<div>As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex problems when needed. This role ensures high-quality customer service, maintains accurate documentation, supports system access requests, and helps improve service desk processes. The position requires strong technical knowledge, problem‑solving abilities, and effective communication skills to support a diverse user community.<h2 class="jobSectionHeader">
Position Responsibilities</h2><ul><li>
Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner.</li><li>
Calls Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines.</li><li>
Monitors open call issues and escalates to appropriate IT resources.</li><li>
Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster.</li><li>
Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution. Assigns unresolved calls to approriate resources.</li><li>
Provides follow up, communicates resolutions, issues and delays to users in a timely manner.</li><li>
Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis.</li><li>
Demonstrates basic competency levels in supported applications: Windows, Care Manager, Kronos, Order Entry, Lawson, Star, Physician Portal, etc. Demonstrates competency in learning about the most common hardware issues. Applies Knowledge received from in-services, classes, seminars, etc.</li><li>
Provides hardware and software support as needed.</li><li>
Delivers on commitments to user community within timeframes established by policy and procedure guidelines.</li><li>
Answers phones in a timely, courteous and professional manner.</li><li>
Acts as a consultant in the resolution of non-routine or higher level of difficulty of request as directed by supervisor. Shares expertise with entry level peers leading them in the resolution of complex issues.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li><h3 class="jobSectionHeader">
License/Registration/Certification</h3><ul><li>
A+ and/or N+ or equivalent experience</li></ul></li><li><h3 class="jobSectionHeader">
Education</h3><ul><li>
AA or AS or equivalent experience</li></ul></li><li><h3 class="jobSectionHeader">
Experience</h3><ul><li>
3 year experience as Service Desk Support on Microsoft products, Novell, Active Directory, DNS preferred</li></ul></li></ul>
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:<ul><li>
Health benefits</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Healthcare spending accounts</li><li>
Retirement plan</li><li>
Paid time off</li><li>
Pet Insurance</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Wellness program</li><li>
On-site housing for select positions and more!</li></ul>
Degree Requirements:
Certification:</div>

Service Desk Associate II

Scribd, Inc.

<div>Scribd, Inc. is on a mission to advance human understanding. Our four products &mdash; Scribd, Slideshare, Everand, and Fable &mdash; help billions of people across the globe move beyond access and into insight, application, and expertise.<h2 class="jobSectionHeader">
Culture at Scribd, Inc.</h2>
We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.
We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location.
So what are we looking for in new team members? At Scribd, Inc., we hire for &ldquo;GRIT.&rdquo; Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude.
This posting reflects an approved, open position within the organization.
About the team:
The ML Data Engineering team powers metadata extraction, enrichment, and content understanding across all Scribd brands. We process hundreds of millions of documents, billions of images, and deliver high-quality metadata to enable content discovery and trust for millions of users worldwide.
Our systems operate at massive scale, supporting diverse datasets like user-generated content (UGC), ebooks, audiobooks, and more. We work at the intersection of machine learning, data engineering, and distributed systems, collaborating closely with applied research and product teams to deploy scalable ML and LLM-powered solutions in production.
Role Overview:
We&rsquo;re seeking a Software Engineer II with strong backend development experience and a passion for solving complex data challenges at scale. In this role, you&rsquo;ll design, build, and optimize distributed systems that extract, enrich, and process metadata for a wide range of content. You&rsquo;ll work closely with ML engineers, product managers, and cross-functional partners to integrate machine learning models and LLM-based services into production pipelines and deliver impactful, high-performance solutions. This role offers the opportunity to work on cutting-edge generative AI and metadata enrichment problems at a truly global scale.
Tech Stack:
Our team uses various technologies. The following are the ones that we use on a regular basis: Python, Scala, Ruby on Rails, Airflow, Databricks, Spark, HTTP APIs, AWS (Lambda, ECS, SQS, ElastiCache, Sagemaker, Cloudwatch, Datadog) and Terraform.
Key Responsibilities:<ul><li>
Design and build scalable systems to extract, enrich, and process metadata from millions of documents, images, and audio content.</li><li>
Leverage LLMs to integrate capabilities like summarization, classification, extraction, and enrichment into metadata pipelines.</li><li>
Collaborate with cross-functional teams, including ML engineers and product managers, to deliver scalable, efficient, and reliable metadata solutions.</li><li>
Optimize and refactor existing systems for performance, scalability, and reliability.</li><li>
Ensure data accuracy, integrity, and quality through automated validation and monitoring.</li><li>
Participate in code reviews, ensuring best practices are followed and maintaining high-quality standards in the codebase.</li><li>
Manage and maintain data pipelines, security and infrastructure</li></ul>
Requirements:<ul><li>
5+ years of professional software engineering experience</li><li>
Proficiency in Python, Scala, Ruby, or similar languages</li><li>
Experience designing and building distributed systems at scale</li><li>
Hands-on experience building, deploying, and optimizing solutions using ECS, EKS, or AWS Lambda</li><li>
Experience with infrastructure-as-code tools like Terraform (or similar)</li><li>
Experience working with a public cloud provider (AWS, Azure, or Google Cloud)</li><li>
Familiarity with data processing frameworks like Spark or Databricks for large-scale workloads</li><li>
Proven ability to test, profile, and optimize systems for performance, scalability, and reliability</li><li>
Bachelor&rsquo;s degree in Computer Science or equivalent professional experience</li><li>
Bonus: Experience working with LLMs or integrating ML models into production systems</li></ul>
At Scribd, Inc., your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States.
In the state of California, the reasonably expected salary range is between $126,000 [minimum salary in our lowest geographic market within California] to $196,000 [maximum salary in our highest geographic market within California].
In the United States, outside of California, the reasonably expected salary range is between $103,500 [minimum salary in our lowest US geographic market outside of California] to $186,500 [maximum salary in our highest US geographic market outside of California].
In Canada, the reasonably expected salary range is between $131,500 CAD[minimum salary in our lowest geographic market] to $174,500 CAD[maximum salary in our highest geographic market].
We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.<h2 class="jobSectionHeader">
Working at Scribd, Inc.</h2>
Are you currently based in a location where Scribd, Inc. can employ you?
 
Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance: 
United States:
Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.
Canada:
Ottawa | Toronto | Vancouver
Mexico:
Mexico City
Benefits at Scribd, Inc.<ul><li>
Scribd Flex (flexible work model)</li><li>
Comprehensive health, dental, and vision coverage</li><li>
Mental health support and disability coverage</li><li>
Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals</li><li>
Paid parental leave and family support benefits</li><li>
Retirement matching and employee equity</li><li>
Learning and development programs and professional growth opportunities</li><li>
Wellness and home office stipends</li><li>
Complimentary access to the Scribd, Inc. suite of products</li><li>
Enterprise access to leading AI tools</li></ul>
Get to Know Scribd, Inc. 
About Scribd, Inc. 
Life at Scribd, Inc.
We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing accommodations@scribd.com about the need for adjustments at any point in the interview process.
Scribd, Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.</div>

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