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agent - hospitality services

reservation agent

Radisson Hotel Group

<div>
 <p>
  <strong>
   A stylish Bahrain hotel near the Manama business district
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  Feel the difference at The Diplomat Radisson Blu Hotel, Residence &amp; Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.
  <br/>
  <br/>
 </p>
 <p>
  With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.
  <br/>
  <br/>
 </p>
 <p>
  Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  Are you passionate and driven enough to fill our house? We&rsquo;ve got first class rooms &hellip; your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
  <br/>
  <br/>
 </p>
 <p>
  Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
  <br/>
  <br/>
 </p>
 <p>
  As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
  <br/>
  <br/>
  <br/>
  <br/>
  Interested then why not say Yes I Can! as we are looking for passionate people just like you!
  <br/>
  <br/>
  <br/>
  <br/>
  <strong>
   <u>
    Key Responsibilities of the Reservations Agent:
    <br/>
    <br/>
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level
  </li>
  <li>
   Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
  </li>
  <li>
   Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
  </li>
  <li>
   Delivers on departmental plans and objectives, where hotel initiatives &amp; targets are achieved
  </li>
  <li>
   Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
  </li>
  <li>
   Builds and maintains effective working relationships whilst promoting the company culture and values.
  </li>
  <li>
   Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
  </li>
 </ul>
 <p>
  <br/>
  <br/>
  <strong>
   <u>
    Requirements of the Reservations Agent:
    <br/>
    <br/>
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Experience in reservations beneficial but not essential
  </li>
  <li>
   Hands-on approach with a can-do work style
  </li>
  <li>
   Commitment to delivering exceptional guest service with a passion for the hospitality industry
  </li>
  <li>
   Ability to find creative solutions taking ownership for duties and tasks assigned
  </li>
  <li>
   Personal integrity, with the ability to work in an environment that demands excellence
  </li>
  <li>
   Experience of working with IT systems on various platforms
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Arabic Speaking is a must
  </li>
 </ul>
</div>


Reservation Agent

<div><b>Company Description</b><p><b><br>
A stylish Bahrain hotel near the Manama business district</b></p><p>
Feel the difference at The Diplomat Radisson Blu Hotel, Residence &amp; Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.</p><p>
With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.</p><p>
Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.</p><b><br>
Job Description</b><p><br>
Are you passionate and driven enough to fill our house? We&rsquo;ve got first class rooms &hellip; your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!</p><p>
Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.</p><p>
As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!<br>
<br>
Interested then why not say Yes I Can! as we are looking for passionate people just like you!<br>
<br>
<b>Key Responsibilities of the Reservations Agent:</b></p><ul><li>
Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level</li><li>
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution</li><li>
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner</li><li>
Delivers on departmental plans and objectives, where hotel initiatives &amp; targets are achieved</li><li>
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained</li><li>
Builds and maintains effective working relationships whilst promoting the company culture and values.</li><li>
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required</li></ul><p><br>
<b>
Requirements of the Reservations Agent:</b></p><ul><li>
Experience in reservations beneficial but not essential</li><li>
Hands-on approach with a can-do work style</li><li>
Commitment to delivering exceptional guest service with a passion for the hospitality industry</li><li>
Ability to find creative solutions taking ownership for duties and tasks assigned</li><li>
Personal integrity, with the ability to work in an environment that demands excellence</li><li>
Experience of working with IT systems on various platforms</li><li>
Strong communication skills</li><li>
Arabic Speaking is a must</li></ul></div>

Jumeirah Group

<div><div>Reservation agent - Jumeirah Gulf of Bahrain - (25000023)</div><div></div><div><p><b><br>
About Jumeirah
</b></p><p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.</p><br>
<p></p>
<p><b>
About Jumeirah Gulf of Bahrain</b></p>
<p>
Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.</p><br>
<p></p>
<p><b>
About the Job</b><b>
</b></p><p>An exciting opportunity has arisen for a <b><i>Reservation Agent</i></b> to join Jumeirah Gulf of Bahrain.</p>
<p>
The main duties and responsibilities of this role include:
</p><ul><li>Have full and up to date knowledge of the hotel products and services.</li>
<li>Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.</li>
<li>Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.</li>
<li>Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.</li>
<li>Actively participate in maximising revenue through up-selling.</li>
<li>Follow up on non-guaranteed and waitlisted bookings.</li></ul><br>
<p></p>
<p><b>
About You</b></p>
<p>
The ideal candidate for this position will have the following experience and qualifications:</p>
<ul>
<li>Previous Experience in form of cross trainings or internships in reservations, revenue or sales department</li>
<li>Good knowledge of Opera PMS</li>
<li>Intermediate computer skills (Microsoft Office)</li>
<li>Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent</li>
<li>A minimum of 1 year work experience for a luxury hotel.</li></ul><br>
<p></p>
<p><b>
About the Benefits</b></p>
<p>
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p>
<p>
Benefits include:
</p><ul><li>Opportunities for internal mobility within our global network</li></ul>
<ul><li>Colleague discounts on food, beverage, and hotel stays worldwide</li></ul>
<ul><li>Health care and insurance benefits</li></ul>
<ul><li>Locally competitive tax-free salary and incentive structure</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Bahrain-Manama</div><div>
Job: Reservations &amp; Telephones</div><div>
Organization: MEASA Region [Main]</div><div>
Job Posting: Aug 14, 2025, 10:02:50 AM</div></div>

Reservation agent - Jumeirah Gulf of Bahrain

Bonapal W.L.L.

<ul><li>Welcome and greet the Guests always with a smile, be polite and show positive attitude.</li><li>After Checking the guests name, find them on a list, doble check how many persons they are, so that accordingly the managers can accommodate.</li><li>Daily service starts as per the schedule prepared by the Restaurant Manager.</li><li>Check with the phone reservations or any recorded message on the answering machine to assure you have all the reservations.</li><li>Check with manager to assure there are no larger or private parties you do not know about it.</li><li>Check dining room service stations for tidiness and sanitation.</li><li>Checks Temperature of the customers and note their details as per the prescribed format.</li><li>Send daily cover report to departments (FOH &amp; BOH).</li><li>Phone call should always be answered within three ringtones answered with a clear voice.</li><li>When new reservation is received over the phone or by email, enter in the system (EAT).</li><li>Double check all the reservations have correct details and are updated at all the times (spelling, notes or any special request).</li><li>Ensure the reception desk area is always clean and tidy.</li><li>Update the table plan well in advance in coordination with the managers and double check the assigned tables.</li><li>Send an updated reservation report for dinner by 6:30 to all the departments (FOH &amp; BOH).</li><li>Ensure you are available at the reception during the working hours, take prior permission before leaving the reception area.</li><li>Send daily reports, the reservation for next day and the weekly forecast service to the manager.</li><li>Clean the menu (QR Code).</li><li>Read and respond to emails on daily basis after due consultation with the manager.</li><li>Calling the customers and confirming the reservations between 11:30 -12:30 for lunch and between 5:30 &ndash; 6:30 for dinner.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you currently residing in Bahrain?</li></ul>

Hostess

Air Arabia

<p></p><div><div><div><div><div><b>Date: </b>18 Aug 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia PJSC (G9)
</div></div></div></div><div><div><div><div><b>Location:
</b>Manama, AE
</div></div></div></div><div><div><div><div><b>Country: </b>AE
</div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.</div></div></div><div><div><div><b>
Key Result Responsibilities</b></div>
</div><div><div><ul><li>Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.</li></ul>
<ul><li>Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li></ul>
<ul><li>Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.</li></ul>
<ul><li>Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li></ul>
<ul><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li></ul>
<ul><li>Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li></ul>
<ul><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li></ul>
<ul><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li></ul>
<ul><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li></ul>
<ul><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li></ul>
<ul><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul>
</div></div></div><div><div><div><b>Qualifications (Academic, training, languages)</b></div>
</div><div><ul><li>High School/Diploma or equivalent.</li>
<li>Capable of using technology systems and tools such as Microsoft Office.</li>
<li>Good in English &amp; Arabic Languages.</li>
</ul></div></div><div><div><div><b>Work Experience</b></div>
</div><div><ul><li>Previous call center experience is required for this role; additional experience in customer service will be considered an advantage</li>
<li>Capability of understanding market trends and channeling them leading to effective customer care solutions.</li>
<li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li>
<li>Capable of understanding customers&rsquo; problems and direct them in the right channel.</li>
<li>Ability to work for long hours and under pressure.</li>
<li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li>
<li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul></div></div></div></div></div></div></div></div><p></p>

Call Center Agent - Bahrain (Experienced)

Gulf Air

<div>JOB PURPOSE<br>
<h3 class="jobSectionHeader"><b>
Responsible to meet, assist and greet Hala Bahrain customers at Bahrain International Airport and assisting them through airport procedures, such as immigration, security and baggage drop off or claim to ensure a complete and high-quality service to their onward journey whether arriving or departing the terminal.</b></h3>
KEY ACCOUNTABILITIES<br>
<ul><li><h3 class="jobSectionHeader"><b>
Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Cross-sell and/or up-sell services to passengers.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as and when required.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.</b></h3></li></ul>
QUALIFICATIONS, EXPERIENCE &amp; SKILLS<br>
<ul><li><h3 class="jobSectionHeader"><b>
High National Diploma</b></h3></li></ul><p><b>
Experience</b></p><ul><li><p><b>
1-2 years of working experience in sales, customer service and promotional services.</b></p></li></ul><div><b>
Job Specific Skills</b><b>:</b></div><ul><li><h3 class="jobSectionHeader"><b>
Ability to work calmly under pressure.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Basic administrative skills</b></h3></li><li><h3 class="jobSectionHeader"><b>
In-depth understanding of service offerings, policies, and procedures to accurately inform passengers.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls.</b></h3></li></ul></div>

AGENT - HOSPITALITY SERVICES

Braxtone Group

<div>
 <ul>
  <li>
   BRIEF DESCRIPTIONOF JOB FUNCTION
   <br/>
   <br/>
  </li>
 </ul>
 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 <br/>
 <br/>
 This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call
 <br/>
 <br/>
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 <br/>
 <br/>
 <ul>
  <li>
   DUTIES ACTUALLY PERFORMED BY THIS POSITION:
  </li>
  <li>
   Answer all calls within 2 rings
  </li>
  <li>
   Cordial and positive tone of voice in all calls
  </li>
  <li>
   Focus on needs of the customer and provide for their queries and requests
  </li>
  <li>
   Sell, up-sell and cross-sell different products and services to the customer
  </li>
  <li>
   Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  </li>
  <li>
   Data entry
  </li>
  <li>
   Filing and documentation management
  </li>
  <li>
   Updating information and ensuring accuracy of data records
  </li>
  <li>
   ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
  </li>
  <li>
   Minimum of high school certification
  </li>
  <li>
   Diploma and some form of work experience is preferred
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Good selling skills
  </li>
  <li>
   Positive energy and teamwork ethos
  </li>
  <li>
   Excellent written and oral communication skills.
  </li>
  <li>
   Strong English language
  </li>
  <li>
   Good understanding of the services
  </li>
  <li>
   Be highly computer literate, particularly in Microsoft Office Products.
  </li>
  <li>
   Typical Working Conditions
   <br/>
   <br/>
  </li>
 </ul>
 Normal Working Hours40 hours a week
 <br/>
 <br/>
 Working Timing is rotating shift.
 <br/>
 <br/>
 Work may require occasional weekend and/or evening work
</div>


Customer Service Representative (Bahrain)

Explore 23+ Reservation agent in Bahrain City this September. Find roles across top companies and apply now to boost your career.

23 reservation agent jobs IN Bahrain City

Reservation Agent

Reservation Agent

Reservation agent - Jumeirah Gulf of Bahrain

Hostess

Call Center Agent - Bahrain (Experienced)

AGENT - HOSPITALITY SERVICES

Customer Service Representative (Bahrain)