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reservation agent

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25102144
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Reservation Agent – Arabic speaker

Inspire Management Training Center

We are seeking a detail-oriented and guest-focused Reservation Agent to join a prestigious luxury hotel group in Qatar. The ideal candidate will manage all room reservation inquiries and ensure a seamless booking experience, maintaining the highest standards of service and professionalism.Key Responsibilities<ul><li>Manage all incoming reservation inquiries via phone, email, and online platforms promptly and professionally.</li><li>Accurately process reservations using the hotel&rsquo;s Property Management System (PMS).</li><li>Ensure all bookings include correct guest information, special requests, and billing details.</li><li>Respond to guest questions regarding rates, availability, hotel services, and policies.</li><li>Upsell room categories and additional hotel services to maximize revenue opportunities.</li><li>Coordinate with front office, sales, and housekeeping teams for smooth pre-arrival arrangements.</li><li>Monitor daily room availability and occupancy forecasts to support inventory management.</li><li>Maintain accurate records and prepare reservation reports as needed.</li><li>Follow hotel policies and standard operating procedures in every interaction.</li><li>Address guest concerns or complaints promptly, escalating when necessary.</li></ul>Qualifications &amp; Experience<ul><li>High school diploma or equivalent; additional hospitality or reservations training is an advantage.</li><li>Minimum 2&ndash;3 years of experience in a reservations or front desk role within the hospitality industry, preferably in a luxury hotel.</li><li>Proficiency with hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Fluent in English and Tagalog; additional language skills are a plus.</li><li>Currently residing in Qatar with a valid QID and transferable visa.</li><li>Philippine Nationals preferred</li></ul>Benefits<ul><li>Competitive salary package</li><li>Accommodation, meals, and transportation provided</li><li>Opportunities for career growth and professional training within a leading luxury hospitality group</li></ul>Job Types: Full-time, PermanentPay: QAR2,500.00 - QAR3,000.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Reservation Agent (Luxury Hotels): 3 years (Required)</li></ul>Language:<ul><li>English and Tagalog (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Reservations Agent

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25148193
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>Additional Information 
Job Number25148193 
Job CategoryReservations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The F&amp;B Reservations Agent at Raffles &amp; Fairmont Doha serves as the primary point of contact for all dining reservations across the hotels&rsquo; exceptional collection of restaurants and bars. This role is responsible not only for managing guest bookings with efficiency and care but also for proactively selling and promoting the hotel&rsquo;s unique culinary experiences. As an ambassador of two world-renowned brands, the agent ensures a seamless, luxury-driven pre-arrival journey that enhances guest satisfaction and supports revenue generation. Additionally, the agent provides administrative support to the F&amp;B team and ensures accurate maintenance of departmental records.
 
 
 
 Key Responsibilities
 
 
 
 
 Reservations &amp; Guest Relations:
 
 
 
 <ul>
 <li>
 Responds to all incoming reservation requests via phone, email, messaging apps, and online platforms in a prompt, professional, and courteous manner.
 </li>
 <li>
 Provides detailed and engaging information about each restaurant, including cuisine styles, signature dishes, operational hours, and dining concepts.
 </li>
 <li>
 Maintains comprehensive knowledge of outlet capacities, menu knowledge seating arrangements, operational hours, key selling points and availability to accurately manage and confirm bookings.
 </li>
 <li>
 Be fully aware of and able to clearly communicate outlet policies, brand standards, and dress codes to guests.
 </li>
 <li>
 Inputs and updates reservation details in the designated system ensuring accuracy and attention to guest preferences.
 </li>
 <li>
 Captures and communicates special requests, dietary restrictions, and celebrations (e.g., birthdays, anniversaries) to the service team to personalize the experience.
 </li>
 <li>
 Ensure payments are up to date, particularly for bookings with specific pre-payment requirements.
 </li>
 <li>
 Handle pre-payment procedures as per hotel policy and follow up on pending payments prior to guest arrival or event date.
 
 
 </li>
 </ul>
 
 Sales &amp; Upselling
 
 
 
 <ul>
 <li>
 Actively promotes the hotel&rsquo;s F&amp;B offerings by recommending suitable venues, themed nights, exclusive menus, and special promotions.
 </li>
 <li>
 Maximizes occupancy through strategic table allocation, effective reservation timing, and confirmation of bookings to reduce no-shows.
 </li>
 <li>
 Identifies opportunities to upsell premium dining experiences, private dining spaces, chef&rsquo;s tables, tasting menus, and wine pairings.
 </li>
 <li>
 Builds rapport with regular guests, VIPs, and in-house guests to encourage loyalty and repeat visits.
 </li>
 <li>
 Keeps guests informed about seasonal events, festive promotions, and culinary experiences to drive awareness and bookings.
 
 
 </li>
 </ul>
 
 Operational &amp; Administrative
 
 
 
 <ul>
 <li>
 Coordinates with outlet managers, Guest Relations, Concierge, and Front Office teams to support a unified and guest-focused service approach.
 </li>
 <li>
 Maintain F&amp;B documentation, such as menus, training logs, and departmental forms.
 </li>
 <li>
 Assists in managing group bookings, special events, and buyouts by organizing logistics and communicating guest expectations.
 </li>
 <li>
 Accurately input all confirmed Banquet Event Orders (BEOs) into the shared F&amp;B calendar.
 </li>
 <li>
 Print updated BEOs daily, and ensure timely distribution to the F&amp;B office pigeonholes for relevant team access.
 </li>
 <li>
 Provide daily administrative support to the F&amp;B Office, including assisting with rosters, reports, and team coordination.
 </li>
 <li>
 Prepares daily and weekly reports on reservations, trends, and forecasts to support operational planning.
 </li>
 <li>
 Handles amendments and cancellations according to hotel policy while maintaining service excellence.
 </li>
 <li>
 Monitors guest feedback and collaborates with relevant departments for service recovery or enhancement where necessary.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum high school diploma or equivalent; a diploma or degree in hospitality management is preferred.
 </li>
 <li>
 Previous experience (1-2 years) in reservations, guest services, or a customer-facing role within the hospitality industry, ideally in F&amp;B.
 </li>
 <li>
 Experience working with reservation systems (e.g., Opera PMS, Fidelio, or similar) is highly advantageous.
 </li>
 <li>
 Excellent communication skills in English; Additional languages are a plus.
 </li>
 <li>
 Proficiency in using computers and reservation software.
 </li>
 </ul>
</div>

F&B Reservations Agent

Aspire Global Human Resources

Are you ready to be part of a world-class pre opening team in Ras Al Khaimah?If you have the passion, professionalism and drive to thrivein a luxury hospitality environment, we want to hear from you.<ul><li>Reservations Agent</li></ul>Candidates should have experienced in 5 Star HoteInterview: onlineMail your CV along with your experience certificate to connect@aspireglobal-hr.comJob Type: Full-timeJob Type: Full-time

Assistant Sales Manager

Explore 58+ Reservation agent in Doha this September. Find roles across top companies and apply now to boost your career.

58 reservation agent jobs IN Doha

Reservation Agent – Arabic speaker

Reservations Agent

Reservations Agent

Reservations Agent

F&B Reservations Agent

Reservations Agent - for 5 Star Hotel in Ras Al Khaimah

Assistant Sales Manager