sales manager

account manager

property consultant

sales coordinator

real estate agent

reservation agent

Wyndham Doha West Bay Hotel

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1>
<p></p>
<p>The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.</p>
<p></p>
<p><b>KEY RESPONSIBILITIES</b></p>
<p></p>
<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
<p></p><p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Attention to detail</p></li><li><p>
Service excellence</p></li><li><p>
Communication</p></li><li><p>
Commercial awareness</p></li><li><p>
Planning &amp; organisation</p></li><li><p>
Driving results</p></li><li><p>
Flexibility</p></li><li><p>
Accountability</p></li><li><p>
Teamwork</p></li><li><p>
Can-do attitude</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><p>
.</p><ul><li><p>
Business / hospitality management certification is an advantage.</p></li><li><p>
Proficiency in Opera Cloud.</p></li><li><p>
1 years&rsquo; experience working as a reservation agent or in a similar role.</p></li><li><p>
Language requirement: English.</p></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Time Management</p><h3 class="jobSectionHeader"><b>
Financial Skills</b></h3><p>
Revenue Management</p><h3 class="jobSectionHeader"><b>
IT Software</b></h3><p>
Opera Cloud</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</p></div></div>

Reservation Agent

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Sales &amp; Marketing
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><div><b>WHO ARE WE?</b></div><div></div><div><b><br>
About Rosewood Doha</b></div><div></div><div><br>
Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury hospitality for global citizens who crave a lifestyle of authenticity fused with modern luxury.</div><div></div><div><br>
We will become one of the city&rsquo;s most dynamic culinary destinations with a collection of innovative restaurants &amp; lounges. We will transform ordinary events into extraordinary with sleek interiors and state-of-the-art technology. We will introduce a ground-breaking urban concept that delivers innovative and integrative solutions for personal transformation.</div><div></div><div><b><br>
WHY JOINING US?</b></div><div></div><div><br>
At Rosewood Doha, we are dedicated to creating an environment where passion meets purpose.</div><div>
We believe we have the power to impact and enrich everyone&rsquo;s life. Each day is full of opportunities to positively contribute to our associates, guests, and community.</div><div>
Here, everyone belongs. We partner with you to Discover Your Calling, unlocking your true potential to excel in your career.</div><div>
Together, we push the boundaries, discover the uncharted and bring hospitality to new heights.</div><div></div><div><b><br>
YOUR IMPACT IN THIS ROLE:</b></div><div></div><div><b><br>
Enhance Guest Experience:</b> Welcome guests with a warm and friendly demeanor, ensuring their first interaction with our hotel is memorable. Your hospitality will set the tone for an extraordinary stay.</div><div></div><div><b><br>
Ensure Seamless Reservations:</b> Manage reservation inquiries and bookings through phone, email, and online platforms, providing prompt and accurate service. Your efficiency will ensure a smooth and enjoyable booking process.</div><div></div><div><b><br>
Foster Positive Relationships:</b> Collaborate closely with our front desk and concierge teams to accommodate special requests and preferences. Your teamwork will ensure that each guest's needs are met with precision.</div><div></div><div><b><br>
Deliver Excellence:</b> Maintain an in-depth knowledge of our hotel's amenities, services, and local attractions to provide guests with personalized recommendations. Your expertise will enhance their overall experience.</div></div><div></div><ul><li><br>
<b>Proficiency in Arabic is required.</b></li></ul><br>
<div></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Accor

<div><div>Company Description</div><p><br>
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservation Agent (Arabic Speaker) and build your career with us.</p><div><br>
Job Description</div><br>
<ul><li>
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.</li><li>
Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.</li><li>
Explain guarantee, special rate, and cancellation policies to callers.</li><li>
Accommodate and document special requests.</li><li>
Answer questions about property facilities/services and room accommodations.</li><li>
Follow sales techniques to maximize revenue. Input and access data in reservation system.</li><li>
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</li><li>
Follow proper escalation procedures when addressing guest concerns.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Minimum one year experience with the same position in a 5 star hotel.</li><li>
A High School Diploma.</li><li>
Previous customer related experience an asset.</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills.</li><li>
Computer literate in Microsoft Window applications required.</li><li>
Previous Opera experience an asset.</li><li>
High communication skills verbal and written.</li><li>
English and Arabic Speaker</li></ul></div>

Reservation Agent (Arabic Speaker)

Rixos

<div><b>Company Description</b><p><br>
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservation Agent (Arabic Speaker) and build your career with us.</p><b><br>
Job Description</b><br>
<ul><li>
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.</li><li>
Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.</li><li>
Explain guarantee, special rate, and cancellation policies to callers.</li><li>
Accommodate and document special requests.</li><li>
Answer questions about property facilities/services and room accommodations.</li><li>
Follow sales techniques to maximize revenue. Input and access data in reservation system.</li><li>
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</li><li>
Follow proper escalation procedures when addressing guest concerns.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum one year experience with the same position in a 5 star hotel.</li><li>
A High School Diploma.</li><li>
Previous customer related experience an asset.</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills.</li><li>
Computer literate in Microsoft Window applications required.</li><li>
Previous Opera experience an asset.</li><li>
High communication skills verbal and written.</li><li>
English and Arabic Speaker</li></ul></div>

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25102144
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Reservations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 <br/>
 <br/>
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Reservation Agent – Arabic speaker

La Maison Hotel Doha

<p><b>Key Job Responsibilities:</b></p><ul><li>Process bookings according to the guest&rsquo;s different needs and financial budget.</li><li>Assist the guests or client in making reservations, and or group reservations by using a variety of contact methods, such as the phone, email, and online channel.</li><li>Able to confidently apply the feature and benefit sales approach and having in-depth product knowledge of the hotel and its offers.</li><li>Respond to inquiries and grievances from guests in a prompt, courteous manner, and ensure to report the complaint/s to the head of department of any feedback received.</li><li>Provide effective and user-friendly guest service by engaging with all inquiries from guests adhering to Hotel&rsquo;s operating standards in a manner of turning each inquiry into a successful reservation.</li><li>To ensure that reservations are updated to provide a faultless arrival and departure experience.</li><li>Handle payments and provide with confirmation details to the guests and clients.</li><li>Offer assistance to guests or clients who might need to change or cancel any existing bookings.</li><li>Being engaged to advertise discounts, packages, and special deals by clearly describing the hotel's facilities, pricing, and other amenities to improve the guest experience.</li><li>Work along with the reservation team to guarantee precise inventory control of the rooms.</li><li>Handle every guest with the utmost professionalism, making sure that every reservation is fulfilled precisely in order to meet the higher guest service standard.</li><li>To keep being updated about hotel policies, processes, and reservation and sales trends.</li><li>Develop a constructive connection with your team members and our guests.</li></ul><p><b>Qualification:</b></p><ul><li>Knowledgeable in working with Opera Cloud or any related system.</li><li>Proficiency in MS Office (Excel, Word, and Outlook)</li><li>Maximum of 1-2 years of experience in Hospitality as Front Office or Reservation agent.</li><li>Excellent written and verbal communication skills.</li><li>Fluent in English and Arabic speaker.</li><li>Multi-tasking, time-management skills, and ability to prioritize tasks.</li><li>Detail-oriented and possess a goal-setting mindset.</li><li>Able to work well under pressure.</li><li>Must have a valid QID with sponsorship transfer documents.</li></ul><p>Job Type: Full-time</p>

Reservations Agent (Arabic Speaker)

<div><b>Additional Information</b><br>
<b>Job Number</b>25162222<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>W Doha, West Bay, Zone 61, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Reservations Agent

Explore 70+ Reservation agent in Doha this October. Find roles across top companies and apply now to boost your career.

70 reservation agent jobs IN Doha

Reservation Agent

Reservation Agent

Reservation Agent (Arabic Speaker)

Reservation Agent (Arabic Speaker)

Reservation Agent – Arabic speaker

Reservations Agent (Arabic Speaker)

Reservations Agent