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reservation agent

Rixos Hotels

<div>
 
 Company Description
 
 
 
 The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as RESERVATION AGENT and build your career with us.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
 </li>
 <li>
 Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
 </li>
 <li>
 Explain guarantee, special rate, and cancellation policies to callers.
 </li>
 <li>
 Accommodate and document special requests.
 </li>
 <li>
 Answer questions about property facilities/services and room accommodations.
 </li>
 <li>
 Follow sales techniques to maximize revenue. Input and access data in reservation system.
 </li>
 <li>
 Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
 </li>
 <li>
 Follow proper escalation procedures when addressing guest concerns.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous customer related experience an asset
 </li>
 <li>
 Must possess outstanding guest services skills and sophisticated verbal communication skills
 </li>
 <li>
 Computer literate in Microsoft Window applications required
 </li>
 <li>
 Previous Opera experience an asset
 </li>
 <li>
 High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: C88b7paA7O0U+sOcnJJ5OVcclIDbefGrRq69vqZYT6DK2PUR4SMDYwE2dcpBwMmBpaoziNSZXzIywbMmQXI1pYvDDlTHzH0r572B4s68LqqoENS0/ihUqGBHLETkT5GcmV1rpHhTsA72kxLZsTV55XnjOPzRBDVCCHwRzbLlKZofCKY=</div>

RESERVATION AGENT

Rixos

<div>Company Description 
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as RESERVATION AGENT and build your career with us. 
Job Description 
<ul><li>
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.</li><li>
Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.</li><li>
Explain guarantee, special rate, and cancellation policies to callers.</li><li>
Accommodate and document special requests.</li><li>
Answer questions about property facilities/services and room accommodations.</li><li>
Follow sales techniques to maximize revenue. Input and access data in reservation system.</li><li>
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</li><li>
Follow proper escalation procedures when addressing guest concerns.</li></ul> 

Qualifications 
<ul><li>
Previous customer related experience an asset</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills</li><li>
Computer literate in Microsoft Window applications required</li><li>
Previous Opera experience an asset</li><li>
High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset</li></ul></div> <div id='job-id'>Job Id: eIIH1Lq97YLCXLeBYnalywATWJX7a196sv6z6Qn/mm3Dbxhqjhz9uibSBvKFmPJARyqCkrGebnh8oXc9BNVzv2BUPITMns84TpssHNzVmRexVRFzt+nprdmckKQ1RFUK+OLZRX33tyGZ</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25102144
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>
 <div id='job-id'>Job Id: 6DsBETXfr3LB4O/Y6GTQYaBtNBz7cz3FtEZx+6MuM3+sCMAdc3E88XqqaCBXeXFzZINvCDlQHUV5v/1fLI76FK/lDkqaFzblLwDnmc4UOvOjrBuP53v4/eusxCVAMvaQlJeL+U8uNuPlc7MuFJxNf4BBvS4v5UPtWXZRWOaNP03CbY0LZB6esPnO5NFwf+VqaMaytSFujWnPwOHHMwHrYw44RXJZkmb5cd4=</div>

Reservation Agent – Arabic speaker

Inspire Management Training Center

We are looking for a detail-oriented and customer-focused Reservation Agent (Female) to join a prestigious luxury hotel group in Qatar. The ideal candidate will be responsible for handling all guest inquiries related to room reservations and ensuring a seamless booking experience while maintaining the highest standards of service and professionalism.Key Responsibilities:<ul><li>Handle all incoming reservation inquiries via phone, email, and online platforms in a timely and professional manner.</li><li>Process reservations accurately using the hotel&rsquo;s Property Management System (PMS).</li><li>Ensure all bookings are entered with correct guest details, special requests, and billing information.</li><li>Respond to guest questions regarding rates, availability, hotel services, and policies.</li><li>Upsell room categories and hotel services to maximize revenue opportunities.</li><li>Coordinate with the front office, sales, and housekeeping teams to ensure smooth pre-arrival arrangements.</li><li>Monitor daily availability and forecast occupancy to support inventory control.</li><li>Maintain accurate records and prepare reservation reports as required.</li><li>Follow hotel policies and standard operating procedures in every interaction.</li><li>Address and resolve guest complaints or escalate as needed.</li></ul>Qualifications &amp; Experience:<ul><li>High school diploma or equivalent; additional hospitality or reservations training is a plus.</li><li>Minimum 2-3 years of experience in a reservations or front desk role within the hospitality industry, preferably in a luxury hotel.</li><li>Familiarity with hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).</li><li>Strong organizational skills with excellent attention to detail.</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Fluent in English; knowledge of other languages is an advantage.</li><li>Must be currently residing in Qatar with a valid QID and transferable visa.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Accommodation, meals, and transportation provided by the employer.</li><li>Career development and training opportunities within a renowned hospitality group.</li></ul>Job Types: Full-time, PermanentEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Reservation / Front Desk Agent: 2 years (Required)</li></ul>Language:<ul><li>English and Tagalog (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul> <div id='job-id'>Job Id: 2eglVmzwxoC/2n6G90MVCSzTrtdK5z5LuayxHGQO9fZE8xuVHKlKfDQN9e6CofM3lOH9tDBbMM2HcmP6celN9U4frnme+r4DLx6sL2SNarSz4102+qcRe3ZQ+Ps5dlQ=</div>

Reservations Agent (Female)

Hilton

<div>Reservations Agent - The Plaza Doha LXR, Hotels &amp; Resorts
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div> <div id='job-id'>Job Id: vU/nE6Q87bquKxQNkioHt4nnszaZALIgAxmjEHg9tiCwdbwsNrT8E2crZ0D2LfobN0aS8zSj34/63pF2ZloIfW7mm9L7VYXmfO3795z6apVlS9PqAAgZQPcO9XzifDlbp4HRBNTGr2QnhWHHWpeywcCZUIJdCP7J+rqE</div>

Reservations Agent - The Plaza Doha LXR, Hotels & Resorts

Raffles

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
The F&amp;B Reservations Agent at Raffles &amp; Fairmont Doha serves as the primary point of contact for all dining reservations across the hotels&rsquo; exceptional collection of restaurants and bars. This role is responsible not only for managing guest bookings with efficiency and care but also for proactively selling and promoting the hotel&rsquo;s unique culinary experiences. As an ambassador of two world-renowned brands, the agent ensures a seamless, luxury-driven pre-arrival journey that enhances guest satisfaction and supports revenue generation. Additionally, the agent provides administrative support to the F&amp;B team and ensures accurate maintenance of departmental records.
Key Responsibilities
Reservations &amp; Guest Relations:<ul><li>
Responds to all incoming reservation requests via phone, email, messaging apps, and online platforms in a prompt, professional, and courteous manner.</li><li>
Provides detailed and engaging information about each restaurant, including cuisine styles, signature dishes, operational hours, and dining concepts.</li><li>
Maintains comprehensive knowledge of outlet capacities, menu knowledge seating arrangements, operational hours, key selling points and availability to accurately manage and confirm bookings.</li><li>
Be fully aware of and able to clearly communicate outlet policies, brand standards, and dress codes to guests.</li><li>
Inputs and updates reservation details in the designated system ensuring accuracy and attention to guest preferences.</li><li>
Captures and communicates special requests, dietary restrictions, and celebrations (e.g., birthdays, anniversaries) to the service team to personalize the experience.</li><li>
Ensure payments are up to date, particularly for bookings with specific pre-payment requirements.</li><li>
Handle pre-payment procedures as per hotel policy and follow up on pending payments prior to guest arrival or event date.</li></ul>
Sales &amp; Upselling:<ul><li>
Actively promotes the hotel&rsquo;s F&amp;B offerings by recommending suitable venues, themed nights, exclusive menus, and special promotions.</li><li>
Maximizes occupancy through strategic table allocation, effective reservation timing, and confirmation of bookings to reduce no-shows.</li><li>
Identifies opportunities to upsell premium dining experiences, private dining spaces, chef&rsquo;s tables, tasting menus, and wine pairings.</li><li>
Builds rapport with regular guests, VIPs, and in-house guests to encourage loyalty and repeat visits.</li><li>
Keeps guests informed about seasonal events, festive promotions, and culinary experiences to drive awareness and bookings.</li></ul>
Operational &amp; Administrative:<ul><li>
Coordinates with outlet managers, Guest Relations, Concierge, and Front Office teams to support a unified and guest-focused service approach.</li><li>
Maintain F&amp;B documentation, such as menus, training logs, and departmental forms.</li><li>
Assists in managing group bookings, special events, and buyouts by organizing logistics and communicating guest expectations.</li><li>
Accurately input all confirmed Banquet Event Orders (BEOs) into the shared F&amp;B calendar.</li><li>
Print updated BEOs daily, and ensure timely distribution to the F&amp;B office pigeonholes for relevant team access.</li><li>
Provide daily administrative support to the F&amp;B Office, including assisting with rosters, reports, and team coordination.</li><li>
Prepares daily and weekly reports on reservations, trends, and forecasts to support operational planning.</li><li>
Handles amendments and cancellations according to hotel policy while maintaining service excellence.</li><li>
Monitors guest feedback and collaborates with relevant departments for service recovery or enhancement where necessary.</li></ul> 

Qualifications 
<ul><li>
Minimum high school diploma or equivalent; a diploma or degree in hospitality management is preferred.</li><li>
Previous experience (1-2 years) in reservations, guest services, or a customer-facing role within the hospitality industry, ideally in F&amp;B.</li><li>
Experience working with reservation systems (e.g., Opera PMS, Fidelio, or similar) is highly advantageous.</li><li>
Excellent communication skills in English; Additional languages are a plus.</li><li>
Proficiency in using computers and reservation software.</li></ul></div> <div id='job-id'>Job Id: pTcEKWPBxS26MlbtqE9DFzjAL2txJmAVw6/ydvjJeb1vhSGO8dICKMNAuN6ZZZjSCQAfx/fvsY7/02xbXckZyVFO1hhpleYeT6LU1hf/0KeqtuDpvCt+3n5/AnxHmpvd6xCYmvFVT1HpfzYtlq4=</div>

F&B Reservations Agent

Accor

<div>
 
 Company Description
 
 
 
 From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
 
 
 
 Job Description
 
 
 
 
 
 What do we expect from you?
 
 
 
 
 Under the general guidance of the Reservations Manager or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.
 
 
 
 How Your Day Looks Like
 
 
 
 <ul>
 <li>
 Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service
 </li>
 <li>
 To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings
 </li>
 <li>
 To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi
 </li>
 <li>
 To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel
 </li>
 <li>
 To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards
 </li>
 <li>
 To update any special requests and billing details in Opera
 </li>
 <li>
 To give a polite and friendly response to all incoming telephone enquiries
 </li>
 <li>
 To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible
 </li>
 <li>
 To process all enquiries and reservation confirmations on the same day as receipt
 </li>
 <li>
 To maintain accurate filing systems for all correspondence within the department
 </li>
 <li>
 To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities
 </li>
 <li>
 To identify potential sales leads for the sales team to develop future accounts
 </li>
 <li>
 To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets
 </li>
 <li>
 To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude
 </li>
 <li>
 To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations manager and Director of Revenue.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 2 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry.
 </li>
 <li>
 Preferably English and Arabic speaker.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: f/o0TNohgi0Hps3qjrQxTlePsRHgat83XMZ6Qg4zZZOuS+ebZ4BpsQkZ8UZvqDwqBk3kjYd8ratlK8k0xmk+ZD3KCjAuMVka26RpbSWWaPbHTQYNDOeSvZ7phlOmSV/wDQi0IOY4+8msBir3Vl0zUyhkJriNFmhQFvL1IktWbYm86Jav5g==</div>

Reservations Agent

Explore 59+ Reservation agent in Doha, Qatar Jobs  this August. Find roles across top companies and apply now to boost your career.

59 reservation agent jobs IN Doha, Qatar Jobs

RESERVATION AGENT

RESERVATION AGENT

Reservation Agent – Arabic speaker

Reservations Agent (Female)

Reservations Agent - The Plaza Doha LXR, Hotels & Resorts

F&B Reservations Agent

Reservations Agent