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reservation agent

Jungle Beige Advertising

Job Description:Dubai Marine is looking for a motivated and detail-oriented Reservation Agent to join our team. The ideal candidate will assist in managing hotel and travel bookings, ensuring smooth coordination, timely responses, and excellent service for clients across all the markets. This role is perfect for someone eager to grow in the travel and hospitality industry while delivering exceptional customer support.Key Responsibilities:<ul><li>Assist in handling hotel and service reservations accurately and efficiently.</li><li>Respond promptly to client inquiries via email, WhatsApp, and phone.</li><li>Support senior reservation agents in managing booking requests and confirmations.</li><li>Ensure all reservation details are correctly recorded and updated in the system.</li><li>Maintain clear communication with suppliers, hotels, and clients to ensure smooth operations.</li><li>Follow company procedures for reservation handling and client communication.</li><li>Provide excellent customer service by resolving basic queries and escalating complex cases when necessary.</li></ul>Required Skills and Qualifications:<ul><li>Minimum 1 to 2 year of experience in a hotel reservation department within the UAE.</li><li>Basic understanding of both offline and online reservation systems.</li><li>Strong communication and organizational skills.</li><li>Attention to detail and ability to multitask in a fast-paced environment.</li><li>Proficient in Microsoft Office and email communication.</li><li>Customer-oriented mindset with a positive and professional attitude.</li></ul>Job Type: Full-timeWe believe in fostering a positive, dynamic environment where everyone has the chance to grow and succeed. As part of our team, you&rsquo;ll enjoy:<ul><li>A competitive salary.</li><li>Accommodation, Transportation, Meal and Medical Insurance.</li></ul>Job Type: Full-time

Reservation Agent

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
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 Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
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 Adhere to all Standard Operating Procedures.
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 Take personal responsibility for driving upselling, achieving set revenue targets by months.
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 Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
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 Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
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 Handle daily trace/follow up reports according to departmental requirements.
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 Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
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 Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
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 Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
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 To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
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 Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
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 Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
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 Maintain a motivational working environment within the department, and with other colleagues in the hotel
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 Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.
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 Be knowledgeable about local seasonality and events.
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 Proactively promote other sister properties of Minor International.
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 Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
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 To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
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 Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel
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 To attend hotel events, daily shift briefings and training to improve professional skills
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
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 Minimum 2 years' experience in a 5* hotel &amp; resort
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 Fluency in English; additional language(s) a plus
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 Excellent communication and interpersonal skills
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 Strong attention to detail and ability to multitask
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 Customer service-oriented with a positive attitude
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 Flexibility to work in shifts, including weekends and holidays
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 Ability to work well under pressure and meet sales targets
 
 
 </li>
 </ul>
</div>

Seven Seas Hotel LLC

<div><div><div>Job Details : Phone Etiquette, Reservations, and Receptionist Duties skills Strong Customer Service and Communication skills Excellent organizational and multitasking abilities Proficiency in using reservation software and office equipment Ability to work independently and as part of a team Previous experience in the hospitality industry is a plus Bachelor's degree in Hospitality Management or a related field is preferred 
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Marriott International

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.Answer questions about property facilities/services and room accommodations.Follow sales techniques to maximize revenue.Input and access data in reservation system.Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.Follow proper escalation procedures when addressing guest concerns.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.Speak with others using clear and professional language; answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.Comply with quality assurance expectations and standards.Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested by Supervisors.

Reservation Agent (Arabic Speaker)

SQTOURISM

<div>Primary Responsibilities
 <ul>
 <li>Liaise with key departments to ensure smooth operational processes</li>
 <li>Build and maintain strong relationships with hotels to negotiate exclusive rates, special offers, allocation overrides, and terms and conditions</li>
 <li>Analyze, verify, and compare rates with other suppliers and competitors to ensure market competitiveness</li>
 <li>Provide guidance to internal teams on contract generation and management</li>
 <li>Maintain all contract-related documents and correspondence accurately and systematically</li>
 <li>Provide insights on leading destinations and popular properties in the market</li>
 <li>Stay updated on changes to relevant rules and regulations, including free sell/stop sales and room allocations</li>
 <li>Act as the main point of contact for suppliers regarding contract-related issues</li>
 <li>Monitor contracts and make recommendations on renewals, extensions, or closures based on company interests</li>
 <li>Ensure all internal contract documents are accurate and up-to-date</li>
 <li>Secure the most competitive conditions for the company in the market</li>
 <li>Handle hotel reservations efficiently, ensuring accuracy and high-quality service</li>
 <li>Convince and guide clients effectively, offering tailored solutions to meet their needs and preferences</li>
 <li>Demonstrate a strong ability to differentiate between various products and hotel offerings, ensuring clients receive the most suitable options</li>
 </ul>
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 <div>Additional Responsibilities
 <ul>
 <li>Review sales performance and contribute to performance improvements</li>
 <li>Enhance the company's reputation through professional and efficient service</li>
 <li>Handle client complaints and inquiries promptly and professionally</li>
 <li>Perform follow-ups as needed and ensure all commitments are met</li>
 </ul></div>

Hilton Hotels

As a Reservation Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: <ul> <li>Answer incoming phone calls by following the hotel's telephone etiquette at all times.</li> <li>Convert inquiries into contracted business.</li> <li>Respond positively to sales inquiries to develop future sales leads.</li> <li>Identify sales leads, as appropriate.</li> <li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.</li> <li>Provide prompt and efficient service while maintaining the hotels brand standards.</li> </ul>

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Complex Reservations Agent

Explore 469+ Reservation agent in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

469 reservation agent jobs IN Dubai United Arab Emirates

Reservation Agent

Reservation Agent

Reservation Agent

Reservation Agent (Arabic Speaker)

Reservation Agent

Reservations Agent

Complex Reservations Agent