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reservation agent

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><b><br>
Job Description</b><p><b><br>
KEY DUTIES AND RESPONSIBILITIES</b></p><p>
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:</p><ul><li>
Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.</li><li>
Adhere to all Standard Operating Procedures.</li><li>
Take personal responsibility for driving upselling, achieving set revenue targets by months.</li><li>
Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.</li><li>
Process and respond within 24 hours to all reservation requests and inquiries according to company standards.</li><li>
Handle daily trace/follow up reports according to departmental requirements.</li><li>
Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.</li><li>
Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.</li><li>
Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.</li><li>
To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.</li><li>
Maintain a motivational working environment within the department, and with other colleagues in the hotel</li><li>
Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.</li><li>
Be knowledgeable about local seasonality and events.</li><li>
Proactively promote other sister properties of Minor International.</li><li>
Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.</li><li>
To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.</li><li>
Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel</li><li>
To attend hotel events, daily shift briefings and training to improve professional skills</li></ul><p>
#LI-MH1</p><b><br>
Qualifications</b><br>
<ul><li>
Minimum 2 years' experience in a 5* hotel &amp; resort</li><li>
Fluency in English; additional language(s) a plus</li><li>
Excellent communication and interpersonal skills</li><li>
Strong attention to detail and ability to multitask</li><li>
Customer service-oriented with a positive attitude</li><li>
Flexibility to work in shifts, including weekends and holidays</li><li>
Ability to work well under pressure and meet sales targets</li></ul></div>

Reservation Agent

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  KEY DUTIES AND RESPONSIBILITIES
  <br/>
  <br/>
 </strong>
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 <br/>
 <br/>
 <ul>
  <li>
   Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
  </li>
  <li>
   Adhere to all Standard Operating Procedures.
  </li>
  <li>
   Take personal responsibility for driving upselling, achieving set revenue targets by months.
  </li>
  <li>
   Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
  </li>
  <li>
   Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
  </li>
  <li>
   Handle daily trace/follow up reports according to departmental requirements.
  </li>
  <li>
   Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
  </li>
  <li>
   Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
  </li>
  <li>
   Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
  </li>
  <li>
   To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
  </li>
  <li>
   Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
  </li>
  <li>
   Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
  </li>
  <li>
   Maintain a motivational working environment within the department, and with other colleagues in the hotel
  </li>
  <li>
   Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.
  </li>
  <li>
   Be knowledgeable about local seasonality and events.
  </li>
  <li>
   Proactively promote other sister properties of Minor International.
  </li>
  <li>
   Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
  </li>
  <li>
   To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
  </li>
  <li>
   Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel
  </li>
  <li>
   To attend hotel events, daily shift briefings and training to improve professional skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 years' experience in a 5* hotel &amp; resort
  </li>
  <li>
   Fluency in English; additional language(s) a plus
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Strong attention to detail and ability to multitask
  </li>
  <li>
   Customer service-oriented with a positive attitude
  </li>
  <li>
   Flexibility to work in shifts, including weekends and holidays
  </li>
  <li>
   Ability to work well under pressure and meet sales targets
   <br/>
   <br/>
  </li>
 </ul>
</div>


The First Group Hospitality

<div>Overview:
<p>
The first hotel in the Middle East to join Marriott&rsquo;s prestigious Tribute Portfolio, The First Collection at Jumeirah Village Circle raises the bar for upscale lifestyle hotels in Dubai. Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), our 491-room hotel offers convenient access to neighbouring malls, parks, caf&eacute;s, and restaurants, while its own signature dining experiences include Sant&eacute; Ria, Village Bistro, and <i>The First Collection&rsquo;s</i> award-winning Risen Caf&eacute; &amp; Artisanal Bakery. Guests get exclusive access to the Club Lounge and to Soluna Restaurants and Beach Club on the Palm Jumeirah.</p><p>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection at Jumeirah Village Circle, A Tribute Portfolio Hotel.</p><div><b>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The Group Reservations Agent is responsible for coordinating and processing hotel group room reservations in support of the Sales Department. This position plays a critical role in ensuring group bookings are accurately entered, maintained, and communicated across hotel departments to deliver a seamless guest experience and maximize hotel revenue.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div></div><ul><li><br>
Manage all hotel group room reservations generated by the Sales Department, including corporate groups, leisure groups, meetings, and special events.</li><li>Create, maintain, and update group room blocks in the hotel Property Management System (PMS).</li><li>Ensure accuracy of contracted rates, room types, room blocks, cut-off dates, deposits, billing instructions, and special requests</li><li>Process group rooming lists and issue confirmations in accordance with hotel standards Monitor group room block pick-up and provide regular reports to the Sales and Revenue Management teams.</li><li>Communicate group details to Front Office, Revenue Management, Housekeeping, and other hotel operational departments.</li><li>Respond promptly and professionally to internal and external inquiries related to group reservations.</li><li>Assist with group billing setup, master accounts, and folio routing in coordination with Finance and Front Office.</li><li>Support the Sales team with administrative tasks related to group proposals, contracts, amendments, and event details.</li><li>Ensure compliance with hotel policies, brand standards, and revenue management strategies.</li><li>Maintain accurate records and documentation for all group reservations.</li></ul>
Desired Skill &amp; Expertise:
<div><b>
Qualifications &amp; Skills:</b></div><div></div><ul><li><br>
Previous experience in hotel reservations, group sales coordination, or hotel front office operations preferred.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to manage multiple hotel group bookings simultaneously in a fast-paced environment.</li><li>Excellent written and verbal communication skills.</li><li>Working knowledge of hotel PMS systems, Marsha, Microsoft Office applications.</li><li>Strong customer service skills with a professional and courteous demeanour.</li><li>Ability to work collaboratively with hotel sales, front office, and operational teams.</li></ul></div>

Group Reservation Agent

Royal Palm Holidays

<p><b>Travel Reservation Agent for a Travel Agency</b></p><p><b>Job Responsibilities</b></p><p>*Handling independently, reservation queries online &amp; offline.</p><p>*Handling other travel-affiliated products like Limo pick up / drop off, Marhaba, car hire, excursions...etc</p><p>*Ensuring timely reporting of documents.</p><p>*Handle unforeseen problems &amp; complaints with courtesy &amp; understanding</p><p><b>Qualification:</b></p><p>*02 to 05 years experience in inbound / outbound Hotel bookings as a Travel Agent.</p><p>*Excellent written &amp; verbal communication skills.</p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p><p>Experience:</p><ul><li>Travel Agency: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul>

Travel Agency Reservation

Raffles

<div><b>Company Description</b><p><br>
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences<br>
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.</p><p><b>
Raffles the Palm</b></p><p>
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><p>
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.</p><p></p><b><br>
Job Description</b><p><br>
This role handles all customer inquiries related to room reservations, with a strong focus on revenue maximization, quality service, and brand standards. The Reservations Agent is responsible for converting inquiries into confirmed bookings while delivering an exceptional guest experience and supporting the hotel&rsquo;s revenue management strategy.</p><p>
Reporting to the Reservations Manager, responsibilities and essential job functions include:</p><ul><li>
Understand and apply the key principles of <b>ACCOR&rsquo;s Pricing Strategies and Revenue Management</b>, including:<ul><li>
Retail, Corporate, Leisure, Group, and Other segments</li><li>
Rate restrictions, hurdles, and availability controls</li></ul></li><li>
Maximize room revenue by converting telephone inquiries into confirmed reservations<ul><li>
Apply effective upselling and cross-selling techniques</li><li>
Take reservations in line with revenue management strategies</li></ul></li><li>
Demonstrate full knowledge of all hotel products, services, and facilities</li><li>
Handle reservations inquiries via telephone, email, and fax professionally and efficiently</li><li>
Be fully conversant with all market segments and rate plans across all distribution channels<ul><li>
Adapt sales techniques to offer the right product to the right customer at the right time</li></ul></li><li>
Handle guest queries and complaints related to room reservations with professionalism and care</li><li>
Identify and communicate sales opportunities related to:<ul><li>
Individual guests</li><li>
Corporate accounts</li><li>
Wholesalers and Travel Management Companies</li></ul></li><li>
Co-host dinners and special events with the Sales team and participate in client entertainment when required</li><li>
Ensure full compliance with ACCOR&rsquo;s Core Reservation Standards<ul><li>
Achieve targeted scores in LQA Hotel Mystery Shopping calls</li></ul></li><li>
Maintain accuracy and integrity of the PMS database:<ul><li>
Ensure correct market segmentation for each reservation</li><li>
Create and maintain hierarchies and relationships between Corporate Accounts</li></ul></li><li>
Ensure all reservations meet property standards in terms of data accuracy and guest satisfaction<ul><li>
Demonstrate complete understanding and effective use of RM tools, including Opera PMS/S&amp;C</li><li>
Participate in PMS conversions as required</li></ul></li><li>
Demonstrate full and effective use of the hotel telephone system</li><li>
Maintain all reservation correspondence accurately and timely</li><li>
Support the Reservations Manager and Revenue Management team with special projects as required</li></ul><p><b>
PERSONAL ATTRIBUTES</b></p><ul><li>
Ability to adapt to a fast-paced and changing environment</li><li>
Strong attention to detail</li><li>
Ability to handle multiple tasks simultaneously</li><li>
Strong organizational and workflow management skills</li><li>
Guest-service oriented with a professional and positive attitude</li><li>
Strong communication and interpersonal skills</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Fluency in English, written and spoken</li><li>
Degree or Diploma in Hotel Management, Training &amp; Development, or related field</li><li>
Working knowledge of Opera PMS and Microsoft Office</li><li>
Additional languages are an asset</li><li>
Minimum 2 years&rsquo; experience in a hotel or resort as a Reservations Agent - Luxury hotel or resort background preferred</li><li>
Good understanding of local culture with previous regional experience preferred</li><li>
Fluency in Russian is an asset</li></ul></div>

Reservations Agent

KERZNER INTERNATIONAL LIMITED

<p><strong>About The Role</strong></p>
<div>
<ul>
<li>Controls restaurant reservations for One&amp;Only One Za abeel</li>
</ul>
</div>
<div>
<ul>
<li>Ensures smooth day-to-day operation of the Restaurant Reservation.</li>
</ul>
</div>
<div>
<ul>
<li>To identify and anticipate guest's needs and requirements.</li>
</ul>
</div>
<div>
<ul>
<li>Provide comprehensive and quality customer care by applying technical knowledge and procedures about restaurants and restaurant reservation when servicing internal and external guest queries</li>
</ul>
</div>
<div>
<ul>
<li>Assist agents in answering overflowing calls with confidence, in a polite and friendly manner which is in accordance with Forbes standards.</li>
</ul>
</div>
<div>
<ul>
<li>Monitoring the agents on the floor to ensure all standards are being adhered to.</li>
</ul>
</div>
<div>
<ul>
<li>To ensure accurate input of restaurant reservation details in Sevenrooms.</li>
</ul>
</div>

Team Leader, Restaurant Reservations

Hotel Indigo

About Us
<br><br>
A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guests' curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings new discoveries, fresh experiences, and unexpected ideas.
<br><br>
And just like our hotels, no two colleagues are the same. So, we’re curious about YOU. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests.
<br><br>
The hotel boasts 269 tastefully decorated rooms, each thoughtfully designed to reflect the hotels neighbourhood story.
<br><br>
Your Day to Day
<br><br>
We’re looking for a Reservations Agent who loves turning plans into memorable stays and conversations into connections. At Hotel Indigo Dubai Downtown, every reservation is the start of a story, and you’ll be the one setting the tone; handling enquiries with confidence, recommending the best options for our guests, and adding thoughtful touches that reflect our vibrant neighbourhood. If you’re detail-driven, naturally warm, and enjoy creating seamless experiences while working in a fast-paced, people-first environment, this is your chance to be part of a team that celebrates individuality and local charm in everything we do.
<br><br>
What we need from you
<br><br>
As the first lifestyle branded hotel of IHG in the Middle East, this exciting chance really is something to be part of. This is a great opportunity for talented hospitality professionals to step up in their career and experience a new challenge in a trendy lifestyle brand.
<br><br>
You'll report to the Revenue and Reservations Manager, and you’ll play a big role in supporting the overall success of the hotel.
<br><br>
The right fit for this role is someone who has solid hotel background with an energetic and fun personality. You should be passionate about people and hospitality. Excellent communication and problem-solving skills are essential.
<br><br>
Ideally, you should have at least one-year relevant experience in a similar role in hotels/ hospitality industry. You must have strong interpersonal skills and excellent command of written and spoken English.
<br><br>
If you are this person, we’d like to meet you!
<br><br>
What we offer
<br><br>
Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you. We’ll reward all your hard work with a great salary and benefit package.
<br><br>
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start with IHG, be involved and grow. So, whoever you are, whatever you love doing, bring your passion to IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
<br><br>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Reservations Agent @ Hotel Indigo Dubai Downtown

Explore 229+ Reservation agent in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

229 reservation agent jobs IN Dubai United Arab Emirates

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Reservations Agent

Team Leader, Restaurant Reservations

Reservations Agent @ Hotel Indigo Dubai Downtown