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reservation agent

Best western plus hotels and resorts Kuwait 

Job Title: Reservation AgentLocation: Best Western Hotels &ndash; KuwaitDepartment: Front Office / ReservationsReports To: Reservations Supervisor / Front Office ManagerJob SummaryThe Reservation Agent is responsible for handling all guest inquiries related to reservations in a professional, efficient, and courteous manner. The role involves managing booking requests, maximizing room sales, and ensuring guest satisfaction by providing accurate information and personalized service in line with Best Western Hotels standards.Key Responsibilities<ul><li>Handle incoming calls, emails, and online inquiries related to room reservations.</li><li>Provide accurate information regarding room rates, availability, hotel services, and promotions.</li><li>Process individual and group bookings, modifications, and cancellations promptly and correctly.</li><li>Upsell rooms, packages, and hotel facilities to maximize revenue.</li><li>Maintain guest profiles and reservation records in the Property Management System (PMS).</li><li>Ensure all reservation details are accurate and complete before guest arrival.</li><li>Coordinate with the Front Office, Sales, and Housekeeping departments for smooth operations.</li><li>Respond to guest complaints, requests, and special requirements professionally.</li><li>Monitor daily arrivals, VIP reservations, and special requests.</li><li>Follow company policies, procedures, and Best Western brand standards.</li><li>Prepare and share daily/weekly reservation reports with the Reservations Supervisor.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or bachelor&rsquo;s degree in Hospitality, Business, or related field.</li><li>Previous experience as a Reservation Agent, Front Office Agent, or similar role in the hotel industry is preferred.</li><li>Strong knowledge of hotel reservation systems (Opera or similar PMS).</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong customer service orientation and sales skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Flexibility to work shifts, weekends, and holidays as required.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Training and career development opportunities within Best Western Hotels.</li><li>Professional and supportive work environment.</li><li>Transportation to and from the hotel</li></ul>share your cv on/ hr@bestwesternkuwait.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Mahboola: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>hospitality : 2 years (Preferred)</li></ul>

Reservation agent

IHG Hotels & Resorts

<div>
 Are you passionate about health, wellness, and delivering warm, professional service? We&rsquo;re looking for a
 
 Health Club Receptionist
 
 to be the welcoming face of our fitness and wellness facilities. You&rsquo;ll ensure every member and guest enjoys a seamless, relaxing, and memorable experience from the moment they arrive.
 
 
 
 A little taste of your day-to-day:
 
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 Greeting and welcoming members and guests warmly upon arrival to the Health Club and Spa.
 
 
 Managing guest registrations, memberships, check-ins, and payments accurately and efficiently.
 
 
 Providing clear information about health club facilities, services, promotions, spa treatments, and fitness programs.
 
 
 Handling telephone and in-person inquiries, scheduling appointments, and coordinating with fitness trainers and spa therapists.
 
 
 Ensuring the reception area, locker rooms, and surrounding spaces are clean, organized, and aligned with brand standards.
 
 
 Upselling memberships, treatments, and retail products to maximize revenue.
 
 
 Addressing guest concerns and feedback professionally, escalating when required.
 
 
 Maintaining accurate records of memberships, attendance, and daily transactions.
 
 
 Coordinating with Housekeeping, Engineering, and other departments to ensure a smooth guest experience.
 
 
 Upholding grooming standards and representing the hotel with professionalism at all times.
 
 
 
 What we need from you:
 
 
 
 Previous experience in a receptionist or guest-facing role within a health club, spa, or hotel environment is preferred.
 
 
 Strong communication and interpersonal skills with a friendly, service-oriented approach.
 
 
 Fluency in English is essential; knowledge of Arabic or other languages is a plus.
 
 
 Good organizational and multitasking abilities.
 
 
 Basic computer skills and knowledge of appointment/reservation systems.
 
 
 Professional appearance, punctuality, and a positive attitude.
 
 
 Flexibility to work shifts, weekends, and public holidays.
 
 
 
 What you can expect from us:
 
 
 
 A supportive and inclusive work environment where your wellness passion thrives.
 
 
 Training and career development opportunities within IHG Hotels &amp; Resorts.
 
 
 Competitive salary and benefits in line with market standards.
 
 
 A chance to be part of a dynamic team that promotes health, wellness, and exceptional guest service.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Health Club Receptionist

Holiday Inn

<div>Health Club Receptionist

Are you passionate about health, wellness, and delivering warm, professional service? We&rsquo;re looking for a Health Club Receptionist to be the welcoming face of our fitness and wellness facilities. You&rsquo;ll ensure every member and guest enjoys a seamless, relaxing, and memorable experience from the moment they arrive.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Greeting and welcoming members and guests warmly upon arrival to the Health Club and Spa.

Managing guest registrations, memberships, check-ins, and payments accurately and efficiently.

Providing clear information about health club facilities, services, promotions, spa treatments, and fitness programs.

Handling telephone and in-person inquiries, scheduling appointments, and coordinating with fitness trainers and spa therapists.

Ensuring the reception area, locker rooms, and surrounding spaces are clean, organized, and aligned with brand standards.

Upselling memberships, treatments, and retail products to maximize revenue.

Addressing guest concerns and feedback professionally, escalating when required.

Maintaining accurate records of memberships, attendance, and daily transactions.

Coordinating with Housekeeping, Engineering, and other departments to ensure a smooth guest experience.

Upholding grooming standards and representing the hotel with professionalism at all times.
What we need from you:

Previous experience in a receptionist or guest-facing role within a health club, spa, or hotel environment is preferred.

Strong communication and interpersonal skills with a friendly, service-oriented approach.

Fluency in English is essential; knowledge of Arabic or other languages is a plus.

Good organizational and multitasking abilities.

Basic computer skills and knowledge of appointment/reservation systems.

Professional appearance, punctuality, and a positive attitude.

Flexibility to work shifts, weekends, and public holidays.
What you can expect from us:

A supportive and inclusive work environment where your wellness passion thrives.

Training and career development opportunities within IHG Hotels &amp; Resorts.

Competitive salary and benefits in line with market standards.

A chance to be part of a dynamic team that promotes health, wellness, and exceptional guest service.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

<div>Front Office &ndash; Guest Service Agent

Are you passionate about welcoming guests and creating unforgettable first impressions? We&rsquo;re looking for a Guest Service Agent to join our Front Office team. You&rsquo;ll be the friendly face that ensures every guest enjoys a seamless check-in and check-out experience while delivering IHG&rsquo;s True Hospitality at every touchpoint.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Welcoming guests with warmth and professionalism, handling check-in and check-out procedures efficiently.

Providing accurate information about hotel facilities, services, and local attractions to enhance the guest experience.

Managing guest accounts, payments, and billing processes accurately.

Handling guest requests, complaints, and inquiries promptly, escalating to supervisors when necessary.

Coordinating with other departments (Housekeeping, Concierge, F&amp;B, Engineering) to ensure smooth service delivery.

Maintaining accurate records and ensuring all guest information is updated in the system.

Assisting with room assignments, upgrades, and special requests in line with brand standards.

Promoting hotel services, upselling rooms and packages to maximize revenue.

Upholding grooming standards and representing the hotel with a polished, professional image at all times.

Following safety, security, and operational policies as per hotel procedures.
What we need from you:

Previous experience in a similar Front Office or customer service role within a 4-star or 5-star hotel is preferred.

Excellent communication and interpersonal skills with a guest-focused mindset.

Fluency in English is required; additional languages are a plus.

Strong computer skills and familiarity with property management systems (e.g., Opera) is an advantage.

Professional appearance, punctuality, and attention to detail.

Flexibility to work in shifts, including weekends and public holidays.
What you can expect from us:

A supportive and inclusive work environment where you can grow your career.

Opportunities for learning and development through IHG&rsquo;s training programs.

Competitive salary and benefits aligned with industry standards.

The chance to be part of a world-class hospitality team that creates memorable guest experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office – Guest Service Agent

Intrepid

<div>The CAC Cashier &amp; MWR Specialist will be conducting activities and/or event that will be held twice on the day it is scheduled, at each service location, so both shifts have the ability to participate. Run and manage resale activities including alcohol sales. Must be knowledgeable of the regulations and rules of play regarding all weekly recreational activities and tournaments hosted within the facilities, as well as, be able to promptly answer all guest inquiries. Will be hosting MWR special events. Hosting an event includes organizing the event, marketing the event, set-up and tear down of equipment and decorations, audiovisual support, arranging/providing transportation (to include qualified licensed drivers and vehicles) of entertainers (estimated maximum of 20) between point of arrival and the base and during their stay on base, escorting entertainers to and from the event, and providing labor and supervision to support the event as required.
ESSENTIAL JOB FUNCTIONS:
<ul><li>Will maintain all MWR facilities in a clean, sanitary, healthy, and professional manner free of dust, dirt, debris, clutter, and trash.
</li><li>Provide cashier services as part of the respective resale/retail operations including handling resale requirements to include alcohol sales
</li><li>Will conduct weekly events include bingo, Texas Hold&rsquo;em, foosball, dominoes, spades, bid whiz, karaoke, pizza night, pool, ping pong, video game tournaments, etc.
</li><li>Food giveaways such as complimentary pizza, subs, and donuts shall be used to enhance scheduled programs.
</li><li>Handle customer inquiries, check in/out games, play movies, provide information of upcoming trips/tours, decorate for holidays, develop and run tournaments, count customers, provide information of upcoming events, and ensure complimentary consumable items are provided to customers such as popcorn at all times.
</li><li>Shall verify all supplies necessary to enjoy the complimentary items are properly stocked
</li><li>Will arrange for reservation of a staging area for the entertainers.
</li><li>Performs other related duties needed/required to support the mission.
</li></ul>LICENSE &amp; CERTIFICATIONS:
<ul><li>Valid U.S. Driver&rsquo;s License and be able to operate a vehicle with a manual transmission.
</li><li>Valid US Passport preferred.
 </li></ul>ADDITIONAL REQUIREMENTS
<ul><li>Must possess a valid U.S. Driver&rsquo;s License
</li><li>Possess a valid U.S. Passport (preferred)
</li><li>Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY
</li><li>Able to obtain and maintain a valid Residency Visa for Kuwait
</li><li>Must be able to work in extreme environmental conditions including dust and high temperatures.
</li><li>Must be able to endure long hours, exposure to weather and hazardous conditions
</li></ul>TRAVEL: 100%, in deployed location.
SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance.
<div><div><div><div><div><div><div>Intrepid Acquisition Holdings, LLC
www.intrepidgs.com
Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div></div></div></div></div></div></div>

MWR & CAC/LRC Specialist

Zain Kuwait

<div>
 
 About The Role
 
 
 
 Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
 
 
 
 Your Responsibilities Will Include But Not Be Limited To
 
 
 
 <ul>
 <li>
 Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
 </li>
 <li>
 Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
 </li>
 <li>
 Providing product and service information to customers.
 </li>
 <li>
 Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
 </li>
 <li>
 Troubleshoot service equipment issues.
 </li>
 <li>
 Adhere to, and fulfill, individual and team performance metrics.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 To be considered for the position, you will need to meet with all of the below requirements:
 
 
 <ul>
 <li>
 High School / 1 Year Diploma &amp; Above.
 </li>
 <li>
 0-3 years&rsquo; experience in a related field.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent Communication Skills (Speaking and Listening).
 </li>
 <li>
 Excellent Problem-Solving Skills.
 </li>
 <li>
 High Drive for Achievement.
 </li>
 <li>
 Strong Knowledge of MS Office.
 </li>
 <li>
 Preferably Bilingual.
 </li>
 <li>
 Ability to work under pressure.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN1635 - Contact Center Agent

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10 reservation agent jobs IN Kuwai Jobs In Kuwait Jobs In Kuwai Jobs In Kuwai Jobs In Kuwait

Reservation agent

Health Club Receptionist

Health Club Receptionist

Front Office – Guest Service Agent

MWR & CAC/LRC Specialist

ZAIN1635 - Contact Center Agent

ZAIN1635 - Contact Center Agent