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real estate sales agent / advisor

reservation agent

Nordic Holdings

OPERA KNOWLEDGEHOTEL EXPERIENCE<ul><li>Answer incoming calls, emails, and messages from customers seeking information about room or service availability, pricing, and packages.</li><li>Process reservations accurately using the company&rsquo;s reservation system or online platforms.</li><li>Explain booking policies, cancellation terms, amenities, and travel options.</li><li>Offer recommendations based on client needs and preferences (e.g., room type, flight schedule, or tour package).</li><li>Update and manage booking details, ensuring all information is entered correctly into databases.</li><li>Confirm and modify reservations when clients request changes.</li><li>Handle customer complaints, special requests, and last-minute changes professionally and efficiently.</li><li>Provide assistance with issues like overbookings or schedule conflicts.</li><li>Promote additional services or upgrades (e.g., premium rooms, travel insurance, or tour add-ons).</li><li>Meet or exceed sales targets set by supervisors or management.</li><li>Communicate with front office, housekeeping, ticketing, or operations teams to ensure guests&rsquo; needs are met.</li><li>Share relevant booking details to ensure seamless service delivery.</li><li>Process pre-payments, deposits, refunds, or invoice requests.</li><li>Verify payment details and maintain confidentiality of financial information.</li><li>Follow organizational, safety, and data protection policies.</li><li>Maintain a high degree of professionalism and accuracy.</li></ul>Job Type: Full-time

RESERVATION AGENT

Ramada by Wyndham Manama City Centre

<div><ul><li>Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.</li><li>
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.</li><li>
Know the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
Main tasks</h1><ul><li>
Processes reservations by mail, telephone, fax or central reservation systems referral.</li><li>
Processes reservations from the sales office, other hotel departments, and travel agents.</li><li>
Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans.</li><li>
Knows the credit policy of the hotel and how to code each reservation.</li><li>
Creates and maintains reservation records by date of arrival and alphabetical listing.</li><li>
Determines room rates based on the selling tactics of the hotel.</li><li>
Prepares letters of confirmation.</li><li>
Communicates reservation information to the front desk.</li><li>
Processes cancellations and modifications and promptly relays this information to the front desk.</li><li>
Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations.</li><li>
Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts.</li><li>
Prepares expected arrival list for front office use.</li><li>
Assists in preregistration activities when appropriate. Monitors advances deposit requirements.</li><li>
Handles daily correspondence. Responds to inquiries and makes reservations as needed.</li><li>
Makes sure that files are kept up to date.</li><li>
Maintains a clean and neat appearance and work area at all times.</li><li>
Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.</li><li>
Walk around with the client and ensuring that they secure whatever services they are in need of.</li><li>
Getting information about areas of interest in order to target more clients in particular seasons.</li><li>
Making arrangements for clients travel programs.</li><li>
To be aware of all front office procedures and assist with reception duties when required.</li><li>
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.</li><li>
Willing to undertake any reasonable request made by management in any other areas of the house.</li><li>
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.</li><li>
Assisting in configuring rates on the hotels property management system.</li><li>
Use proper etiquette at all times when communicating with guests and associates.</li><li>
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>
Maintain and market promotions and guest programs.</li><li>
Maintain a clean work area</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Time Management, Effective Communication, Detail Oriented<h3 class="jobSectionHeader">
Customer service</h3>
Customer Service</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Inclusive, Care, Fun</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Incentive plans, Learning &amp; development programmes, Career development, Length of service benefits</div></div>

Guest Relation Officer

Bonapal W.L.L.

<ul><li>Welcome and greet the Guests always with a smile, be polite and show positive attitude.</li><li>After Checking the guests name, find them on a list, doble check how many persons they are, so that accordingly the managers can accommodate.</li><li>Daily service starts as per the schedule prepared by the Restaurant Manager.</li><li>Check with the phone reservations or any recorded message on the answering machine to assure you have all the reservations.</li><li>Check with manager to assure there are no larger or private parties you do not know about it.</li><li>Check dining room service stations for tidiness and sanitation.</li><li>Checks Temperature of the customers and note their details as per the prescribed format.</li><li>Send daily cover report to departments (FOH &amp; BOH).</li><li>Phone call should always be answered within three ringtones answered with a clear voice.</li><li>When new reservation is received over the phone or by email, enter in the system (EAT).</li><li>Double check all the reservations have correct details and are updated at all the times (spelling, notes or any special request).</li><li>Ensure the reception desk area is always clean and tidy.</li><li>Update the table plan well in advance in coordination with the managers and double check the assigned tables.</li><li>Send an updated reservation report for dinner by 6:30 to all the departments (FOH &amp; BOH).</li><li>Ensure you are available at the reception during the working hours, take prior permission before leaving the reception area.</li><li>Send daily reports, the reservation for next day and the weekly forecast service to the manager.</li><li>Clean the menu (QR Code).</li><li>Read and respond to emails on daily basis after due consultation with the manager.</li><li>Calling the customers and confirming the reservations between 11:30 -12:30 for lunch and between 5:30 &ndash; 6:30 for dinner.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you currently residing in Bahrain?</li></ul>

Hostess

VAM SYSTEMS

<div>Job Description 
VAM Systems is currently looking for IT Helpdesk Agent for our Bahrain operations with the following skillsets &amp; terms and conditions:
Required experience: 4 years
Skills<ul><li>
Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector</li><li>
24/7 Support</li><li>
Support more than 9000 Employee</li><li>
Proficient in both written and spoken Arabic &amp; English language</li><li>
Effective communication skills</li><li>
Problem-solving and critical thinking</li><li>
Dealing with difficult customers</li><li>
IT knowledge of computer hardware and software</li><li>
Documentation and Knowledge Base.</li><li>
Creating and maintaining a knowledge base.</li><li>
Generating and maintaining KPI Reports for Helpdesk tickets</li></ul>
Skills &amp; Qualifications<ul><li>
ITIL Foundation</li><li>
Health Care system experience</li><li>
Customer Service certificate</li><li>
Communication Skills</li><li>
Reporting skills</li></ul>
Terms and conditions
Joining time frame: (15 - 30 days)</div>

IT Helpdesk

Abdulla Al Arif Investment

Job Overview:We are looking for a Front Desk Executive with a strong background in sports, preferably in Padel, to join our team. The ideal candidate will have prior experience in sports facility operations, with a preference for those familiar with Malaeb booking platform or other club management software. The role requires excellent customer service skills, the ability to multitask in a fast-paced environment, and a passion for delivering a seamless experience to players and guests.Key Responsibilities:<ul><li>Guest Relations: Welcome players and visitors, ensuring a friendly and professional first point of contact.</li><li>Bookings &amp; Reservations: Manage court reservations, event registrations, and membership inquiries, with a strong preference for experience using Malaeb booking platform.</li><li>Payments &amp; Transactions: Process payments, issue invoices, and handle cash or card transactions accurately.</li><li>Facility Coordination: Ensure smooth court operations by coordinating with coaches, maintenance teams, and management.</li><li>Customer Support: Address inquiries, resolve issues, and provide information about club services, events, and promotions.</li><li>Administrative Tasks: Maintain accurate records of bookings, membership details, and customer feedback.</li><li>Event Support: Assist in organizing and executing tournaments, leagues, and social events at the club.</li><li>Inventory Management: Monitor stock levels of rental equipment, merchandise, and refreshments, ensuring availability.</li></ul>Requirements:<ul><li>Previous experience in sports facility operations, preferably in Padel.</li><li>Familiarity with Malaeb booking platform or similar reservation systems.</li><li>Strong communication skills and a customer-first approach.</li><li>Ability to multitask and stay organized in a fast-paced environment.</li><li>Proficiency in Microsoft Office and general administrative tools.</li><li>Flexibility to work evenings, weekends, and holidays as per club requirements.</li><li>Passion for sports and an understanding of Padel community culture is a plus.</li></ul>Preferred Qualifications:<ul><li>Experience working in a Padel club or other sports facilities.</li><li>Basic understanding of court operations, coaching schedules, and player engagement.</li><li>Multilingual skills (English &amp; Arabic preferred) for effective customer interaction.</li></ul>Job Type: Full-timeExperience:<ul><li>Malaeb booking platform: 1 year (Preferred)</li></ul>

Sports Front Desk Executive - Bahrain

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Answer the telephone as per Raffles brand standards and telephone etiquette guidelines.</li><li>
Monitors Message Box task completion that are assigned to the butler team.</li><li>
Execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.</li><li>
Set up and prepare private dining condiments, utensils and trays in accordance with the departmental standards.</li><li>
Adhere to the gust recognition program by being familiar with the names of the in-house guests and by greeting the guests by name.</li><li>
Present food and beverages in a manner which ensures that departmental standards are maintained, and guest satisfaction is maximized.</li><li>
Enquire about the satisfaction with food and beverages, and about the service provided by communicating directly with guests.</li><li>
Have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries and to up-sell appropriate food and beverage items.</li><li>
Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.</li><li>
Knows all arrival lists in advance (7 days prior or upon booking reservation if less than 7 days) and guest profile, including companions &lsquo;preferences as submitted by the butlers.</li><li>
Curates experiences to include all possible hotel and city activities, bespoke services, and rituals during the guest&rsquo;s stay that are personalized as per record of preferences;</li><li>
Follows-up on butlers on guest activities to ensure service was/is being delivered well.</li><li>
Track and monitor services to be performed by other operational departments are met and that butlers follow-through with scheduled requests (turndown, maintenance, F&amp;B) are met.</li><li>
Answer the telephone as per Raffles brand standards and telephone etiquette guidelines.</li><li>
Monitors Message Box task completion that are assigned to the butler team.</li><li>
Execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.</li><li>
Set up and prepare private dining condiments, utensils and trays in accordance with the departmental standards.</li><li>
Adhere to the gust recognition program by being familiar with the names of the in-house guests and by greeting the guests by name.</li><li>
Present food and beverages in a manner which ensures that departmental standards are maintained, and guest satisfaction is maximized.</li><li>
Enquire about the satisfaction with food and beverages, and about the service provided by communicating directly with guests.</li><li>
Have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries and to up-sell appropriate food and beverage items.</li><li>
Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.</li><li>
Knows all arrival lists in advance (7 days prior or upon booking reservation if less than 7 days) and guest profile, including companions &lsquo;preferences as submitted by the butlers.</li><li>
Curates experiences to include all possible hotel and city activities, bespoke services, and rituals during the guest&rsquo;s stay that are personalized as per record of preferences;</li><li>
Follows-up on butlers on guest activities to ensure service was/is being delivered well.</li><li>
Track and monitor services to be performed by other operational departments are met and that butlers follow-through with scheduled requests (turndown, maintenance, F&amp;B) are met.</li></ul> 

Qualifications 
<ul><li>
A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.</li><li>
Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.</li><li>
Commitment to meet and exceed all performance standards.</li><li>
Constantly look to develop own professional skills and abilities.</li><li>
Adherence to Standard operating procedures</li><li>
Ability to work a multi-cultural workforce.</li><li>
High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement</li><li>
Good knowledge of the entire Housekeeping Operations</li><li>
Knowledge of Opera Property Management System preferred.</li><li>
Curiosity, listening skills</li><li>
Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).</li><li>
Perfectly fluent in English</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Butler Coordinator

Computer World S.P.C.

We&rsquo;re looking for a Helpdesk Agent with 4+ years of experience in Helpdesk and Customer Service, preferably within the Healthcare sector.Key Skills:<ul><li>Proficient in Arabic &amp; English (written and spoken)</li></ul><ul><li>Strong communication and customer-handling skills</li></ul><ul><li>Problem-solving &amp; critical thinking</li></ul><ul><li>Ability to deal with difficult customers</li></ul><ul><li>Good IT knowledge of computer hardware &amp; software</li></ul>Qualifications:<ul><li>ITIL Foundation certified</li></ul>If you&rsquo;re passionate about delivering excellent support and service, we&rsquo;d love to hear from you!Job Types: Full-time, Contract Contract length: 12 monthsPay: From BD400.000 per month

Helpdesk Agents

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