reservation agent

Frasers Hospitality

<div>
 <strong>
  Role: Reservation Agent
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Fraser Suites - Doha
  <br/>
  <br/>
 </strong>
 <strong>
  Salary: Competitive
  <br/>
  <br/>
 </strong>
 We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.
 <br/>
 <br/>
 <strong>
  What You Will Be Doing As An Reservation Agent
  <br/>
  <br/>
 </strong>
 Provides a full range of administrative, clerical and office support including, but not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Work closely with the FOM and DOSM in rate setting for all periods.
  </li>
  <ul>
   <li>
    Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
   </li>
   <li>
    Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept
   </li>
   <li>
    Work closely with the FOM &amp; Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
   </li>
   <li>
    Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
   </li>
   <li>
    Actively takes reservation enquiries when needed.
   </li>
   <li>
    Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
   </li>
   <li>
    Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
   </li>
   <li>
    Liase with Credit Manager in relation to requests for Credit.
   </li>
   <li>
    Control the loading of all rates into Radisson&rsquo;s harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
   </li>
   <li>
    Ensure all complaints through HDBM are actioned within 24 hours
   </li>
  </ul>
 </ul>
 <br/>
 <br/>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
 <br/>
 <br/>
 <strong>
  Who are Frasers Hospitality?
  <br/>
  <br/>
 </strong>
 Conceived with the lifestyle preferences of today&rsquo;s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings &ndash; the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
 <br/>
 <br/>
 With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers&rsquo; intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
 <br/>
 <br/>
 In addition to competitive rates of pay we also offer a range of great benefits.
 <br/>
 <br/>
 <strong>
  Interested?? Click Apply Now
  <br/>
  <br/>
 </strong>
 Frasers Hospitality, Malmaison &amp; Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
</div>


Reservation Agent

Hilton

<div><p>Reservation Agent</p><p>
A Reservation Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Reservation Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul><p>
</p><p><b>What&rsquo;s in it for me?</b></p><br>
<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance (After 6 Months of Your Service)</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
14 days paid paternity leave</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program<br>
<br>
<b>What will it be like to work for Hilton?</b><br>
</li></ul><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Malmaison

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <strong>
  Role: Reservation Agent
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Fraser Suites - Doha
  <br/>
  <br/>
 </strong>
 <strong>
  Salary: Competitive
  <br/>
  <br/>
 </strong>
 We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.
 <br/>
 <br/>
 <strong>
  What You Will Be Doing As An Reservation Agent
  <br/>
  <br/>
 </strong>
 Provides a full range of administrative, clerical and office support including, but not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Work closely with the FOM and DOSM in rate setting for all periods.
  </li>
  <ul>
   <li>
    Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
   </li>
   <li>
    Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept
   </li>
   <li>
    Work closely with the FOM &amp; Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
   </li>
   <li>
    Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
   </li>
   <li>
    Actively takes reservation enquiries when needed.
   </li>
   <li>
    Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
   </li>
   <li>
    Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
   </li>
   <li>
    Liase with Credit Manager in relation to requests for Credit.
   </li>
   <li>
    Control the loading of all rates into Radisson&rsquo;s harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
   </li>
   <li>
    Ensure all complaints through HDBM are actioned within 24 hours
   </li>
  </ul>
 </ul>
 <br/>
 <br/>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
 <br/>
 <br/>
 <strong>
  Who are Frasers Hospitality?
  <br/>
  <br/>
 </strong>
 Conceived with the lifestyle preferences of today&rsquo;s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings &ndash; the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
 <br/>
 <br/>
 With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers&rsquo; intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
 <br/>
 <br/>
 In addition to competitive rates of pay we also offer a range of great benefits.
 <br/>
 <br/>
 <strong>
  Interested?? Click Apply Now
  <br/>
  <br/>
 </strong>
 Frasers Hospitality, Malmaison &amp; Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
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</div>


Holiday Inn Express, Dubai Airport

<p>Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.</p><p>Record and process using a computer bookings system, cancellations and amendments via phone, fax or email promptly and in line with company standards.</p><p>Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.</p><p>Liaise and communicate special requirements to other departments e.g. Cots, VIP&rsquo;s and late arrivals.</p><p>Prepare reports using both computerised reservation system and other computer software such as Word and Excel.</p><p>Record and manage bookings that failed to arrive.</p><p>x Sell the Holiday Inn Express products and services (Owned by Ishraq Gulf Real Estate) using up-selling and suggestive selling techniques.</p><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Are you locally available?</li><li>Do you have at least one year experience working as Reservation Agent in a hotel?</li><li>Are you immediately available?</li></ul><p>Work Location: In person</p>

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
<p></p><p><b>Reservation Agent
</b></p><p>Four Seasons Hotel Cairo at The First Residence
</p><p></p><p>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Reservation Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
</p><p></p><p><b>About the role
</b></p><p></p><p>Reservations Agents sell the hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.
</p><p></p><p><b>What You Will Do
</b></p><ul><li>Sell the Hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.
</li><li>Achieve the optimum level of guest satisfaction and departmental profitability.
</li><li>To have an in-depth knowledge and understanding of the operation of the business, ensuring the ability to provide a thorough response to guest enquiries.
</li><li>To deal efficiently and politely with all telephone, email, internet, and &lsquo;in person&rsquo; enquiries
</li><li>To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into the system.
</li><li>To exercise effective listening to capture relevant information and provide a premium experience for the guest
</li></ul><p></p><p><b>What You Bring </b>&middot;
</p><ul><li>Previous Reservations and/or Front Office and High-Volume Call Centre
</li><li>Have English language proficiency.
</li><li>Preferred to have a bachelor&rsquo;s degree in hospitality/ business administration.
</li></ul><p></p><p><b>What We Offer:
</b></p><p></p><ul><li>Competitive salary, wages, and a comprehensive benefits package
</li></ul><ul><li>Excellent training and development opportunities
</li></ul><ul><li>Complimentary dry cleaning for employee uniforms/ business attire.
</li></ul><ul><li>Complimentary employee meals
</li></ul><ul><li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
</li></ul><ul><li>Dental and medical/disability/life insurance
</li></ul><ul><li>Retirement pension plan
</li></ul><ul><li>Employee service awards
</li></ul><p></p><p><b>Schedule &amp; Hours
</b></p><p></p><p>Full&ndash;time job with 44 working hours a week.</p></div><p></p>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25195516<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Information Technology
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Job Summary:</p><p>
To respond to all reservation requests in an engaging manner to convert each request into a confirmed booking using the selling strategy set by the hotel. Ensure all necessary paperwork and administration is in place for each reservation taken, and information is updated accurately in the property management system.</p><p>
Job Descriptions:</p><ul><li>Respond to all telephone call inquiries engagingly whilst also adhering to the hotel's call standards to convert the enquiry into a booking.</li><li>Respond to email/fax inquiries within 6 hours from receipt using grammatically correct English free from spelling mistakes.</li><li>Process reservations received from wholesale agents and online travel agents, whether via email or fax.</li><li>Ensure a valid method of payment is in place for all reservations inputted into the property management system and alert the management team to any potential issues with payment in a timely fashion.</li><li>Possess a thorough knowledge of the hotel product and services and use appropriate verbiage in their description.</li><li>Possess a thorough knowledge of the different rates offered by the hotel, including their terms and conditions.</li><li>Enforce and adhere to the hotel cancellation policies and ensure any related charges are processed on the day incurred.</li><li>File reservation correspondence as per the hotel standards and ensure the filing system is ordered and tidy.</li><li>Possess a comprehensive knowledge of the Opera property management system and the relevant sections of the Synxis central reservation system.</li><li>Have working knowledge of the Online Travel Agent and wholesale extranet sites sufficient to access reservation details in order to input reservations into the property management system and verify bookings as part of an arrival check.</li><li>Conduct daily arrivals checks for future dates as outlined in the department&rsquo;s standards to verify that all reservations have been inputted correctly and the relevant information has been included in the booking to ensure the guest has a faultless stay at the hotel.</li><li>Complete all tasks outlined on the relevant shift checklist and sign off when all have been finished.</li><li>Identify new corporate clients or new agents in contact with the hotel and pass them to the Sales team, as these represent potential business for the future.</li><li>Have knowledge of the duties of all other departments within the hotel, particularly those who frequently interact with the reservations team, specifically Guest Relations, Accounts, and Sales.</li><li>Have an understanding of the department goals and projections for average rate and occupancy levels.</li><li>Be aware and adhere strictly to all health &amp; safety procedures.</li><li>Maintain a neat and clean personal appearance and adhere to the hotel's wardrobe and grooming standards.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div><div></div>

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