reservation agent

Accor

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><p><br>
Reservations Agent<br>
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!<br>
What is in it for you:<br>
In 3-4 bullet points, showcase the benefits and perks of working at the property<br>
Employee benefit card offering discounted rates in Accor worldwide<br>
Learning programs through our Academies<br>
Opportunity to develop your talent and grow within your property and across the world!<br>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br>
What you will be doing:<br>
Consistently offer exceptional, friendly and engaging service<br>
Ensure the best selection for the guest and ensure revenue is maximized through up-selling<br>
Recommend property facilities and assist guests with information and special requests<br>
Book room reservation requests, enter rooming lists, and update accurate information in the system</p><b><br>
Qualifications</b><p><br>
Your experience and skills include:<br>
Guest focused personality is essential</p><b><br>
Additional Information</b><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Strong interpersonal and problem solving abilities<br>
Fluency in English, additional languages are a plus</p></div>

Reservation Agent

Hilton

<div><p>Cluster Reservation Agent</p><p>
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Cluster Reservation Agent

Shuttle and Limousine Company

<p>OverView</p><p>We are seeking a <b>detail-oriented and customer-focused Reservation Agent</b> to join our team. The ideal candidate will be responsible for managing transportation reservations, coordinating schedules, and providing excellent customer service to our clients. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.</p><p>Shift Schedule</p><p><b>3:00 PM &ndash; 11:30 PM</b></p><p>Duties and Responsibilities</p><ul><li>Receive and process transportation reservations via <b>phone, email, online systems, or in person</b>.</li><li>Enter, modify, and cancel bookings using the <b>company&rsquo;s computerized reservation system</b>.</li><li>Monitor daily reservations and coordinate scheduling to <b>maximize vehicle and driver efficiency</b>.</li><li>Track and monitor the <b>status and availability of drivers</b> to ensure timely pickups and drop-offs.</li><li>Communicate reservation details and schedule updates to <b>drivers, dispatch, and other operational departments</b>.</li><li>Maintain accurate records of reservations, passenger information, and special requests.</li><li>Provide <b>excellent customer service</b>, answering inquiries and assisting customers with transportation needs.</li><li>Assist in resolving <b>scheduling conflicts or service issues</b> when they arise.</li><li>Work closely with <b>sales and marketing teams</b> to support promotions, group bookings, and special transportation requests.</li></ul><p>Skills and Qualifications</p><ul><li>Proficiency in <b>office software applications and reservation management systems</b>.</li><li>Excellent <b>telephone etiquette</b> and strong verbal and written communication skills.</li><li>Ability to <b>type accurately and efficiently</b> while managing multiple reservations.</li><li>Strong <b>organizational and time-management skills</b> in a fast-paced environment.</li><li><b>Customer service experience required</b>; experience in sales is a plus.</li><li><b>Bilingual proficiency (English and Spanish)</b> is highly preferred.</li><li>Ability to <b>work collaboratively with dispatchers, drivers, and management</b>.</li><li>Strong <b>problem-solving and multitasking abilities</b>.</li><li><b>Tourism or hospitality industry experience</b> is a plus.</li></ul><p>Job Types: Full-time, Contract</p><p>Pay: From $11.50 per hour</p><p>Expected hours: 40 per week</p><p>Work Location: In person</p>

Dispatcher/Reservation Agent

Westminster Properties

<p><b>Full job description</b></p><p><i><b>URGENT HIRING &ndash; Start in March or Earlier</b></i></p><p><b>SALES RESERVATION AGENT</b> required for a leading Holiday Homes Company in Business Bay. <b>Full Time position</b>.</p><p>Are you a motivated individual ready to grow your career in Dubai&rsquo;s <b>Hospitality market</b>? Westminster Holidays is expanding and looking for who are serious about closing deals and building long-term success.</p><p><b>Job Description</b></p><ul><li>Attending calls for existing and new customers.</li><li>Listening to the customer's needs, ask relevant questions and engage the customers to generate repeat sales.</li><li>Negotiations with clients, quotas, to identify their budget and requirement.</li><li>Handling client from lead generation till check out.</li><li>Ensuring that the rental amount received before check out.</li><li>Maintain and update Customer Database.</li><li>Gathering and documenting customer information, payment methods, purchases, and reviews to products.</li><li>Keeping up to date on all inventory in hand. Meeting with operation manager for daily rates update.</li></ul><p><b>REQUIREMENTS</b></p><ul><li><b>IMMEDIATE JOINERS (Visit or Cancelled Visa) (No Notice Period)</b></li><li><b>No experience needed. Freshers can also apply</b></li><li><b>Bachelors Degree Is A Must</b></li><li><b>Arabic</b> speaking is must.</li><li>Attractive and can also speak <b>English</b> well.</li><li>A highly responsible and Confident individual and attention to details is a must.</li><li>Should be flexible with timings.</li><li>Job Type:- Full-time</li><li>Basic Salary + Commission</li></ul><p>If you&rsquo;re ready to work, grow fast, and earn more &mdash; apply today.</p><p>Job Type: Full-time</p><p>Pay:- From AED 30,000 to 50,000 per month</p><p>Job Types: Full-time, Permanent</p>

Sales Reservation Agent

<p>Job Seekers: <b>for immediate joining only</b> (no notice period), please apply only if you meet the following requirements:</p><p><b>RESERVATION AGENT</b>: <b>5* Hotel Back ground </b>(or Holiday Homes) with solid experience in <b>PROPERTY MANAGEMENT SYSTEM </b>(like Opera, RMS) as reservation executive (back office)</p><p><b>URGENT</b></p><ul><li><b>5* Hotel UAE Experience</b> in <b>Property Management System</b> regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the units, unit availability in PMS, month-end closing, recording expenses,</li><li>Create direct reservations in the property management software as per apartment availability by coordinating with sales and guest service staff</li><li>Block the rooms in reservation management system</li><li>Prepare the confirmation letter</li><li>Create the Check-in in the reservation software.</li><li>Prepare the receipt from the reservation software.</li><li>Create the Check-out after verifying that all payments have been received and invoice has been generated</li><li>Quote room rates, determine promotions plans and coordinate with guest service executives and marketing team.</li><li>Quote for the refund in case of cancelled reservation.</li></ul><p><b>REQUIREMENTS</b></p><p><b>Minimum 2 years solid UAE Experience in 5* Hotel </b>(or Holiday Homes) <b>as reservation agent with extensive experience in PROPERTY MANAGEMENT SYSTEM (Opera, RMS)</b></p><ul><li><b>Immediate joiners and visa takers (only visit or cancelled Visa)</b></li><li>Attractive and can speak English, Arabic.</li><li>A highly responsible and Confident individual and attention to details is a must. Should be flexible with timings</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,500.00 per month</p>

Arabic Speaker Reservation Agent (Hotel Backgrond)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Amaala
</div></div><div><div>Hiring Entity
</div><div>Rosewood Amaala
</div></div><div><div>Department
</div><div>Sales &amp; Marketing
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Job Summary</b></p><p>
To respond to all reservation requests in an engaging manner with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. Ensure all necessary paperwork and administration is in place for each reservation taken and information is updated accurately in the property management system and/or table management system.</p><p></p><p><b><br>
Essential Duties and Responsibilities</b></p><ul><li>
Respond to all telephone/message enquiries in an engaging manner whilst also adhering to the hotel's standards with the aim of converting the enquiry into a booking.</li><li>
Ensure that all message/email reservations are processed within 10 minutes, and confirmation is sent within 2 hours (except overnight), using grammatically correct English free from spelling mistakes.</li><li>
Process room and/or outlet reservations requests received from sales team, agents and/or guests directly whether via email/messaging channels etc.</li><li>
Ensure a valid method of payment is in place for all reservations input into the property management system and alert the management team to any potential issues with payment in a timely fashion.</li><li>
Possess a thorough knowledge of the hotel product and services and use appropriate verbiage in their description.</li><li>
Possess a thorough knowledge of the different rates/packages/promotions offered by the hotel for rooms and restaurants including their terms and conditions.</li><li>
Enforce and adhere to the hotel/outlet cancellation policies and ensure any related charges are processed on the day incurred.</li><li>
File reservations correspondence as per the hotel standards and ensure the filing system is ordered and tidy.</li><li>
Possess a comprehensive knowledge of the Opera property management system and the relevant sections of the Synxis central reservation system.</li><li>
Have working knowledge of the Online Travel Agent and wholesale extranet sites sufficient to access reservations details in order to input reservations into the property management system and verify bookings as part of an arrival check.</li><li>
Conduct daily arrivals checks for future dates as outlined in the department&rsquo;s standards to verify that all reservations have been inputted correctly and the relevant information has been included in the booking to ensure the guest has a faultless stay at the hotel.</li><li>
Complete all tasks outlined on the relevant shift check list and sign off when all have been finished.</li><li>
Identify new corporate or new agents in contact with the hotel and pass to the Sales team as these represent potential business for the future.</li><li>
Have knowledge of the duties of all other departments within the hotel particularly those who frequently interact with the reservations team, specifically Guest Relations, F&amp;B, Accounts and Sales.</li><li>
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>
Follow department SOPs and contribute to improvement of operations and/or guest satisfaction.</li><li>
Participate in familiarization trips and menu tasting as required.</li><li>
Understand the department goals and projections for rooms and outlets.</li><li>
Be aware and adhere strictly to all health &amp; safety procedures.</li><li>
Maintain a neat and clean personal appearance and adhere to the hotels wardrobe and grooming standards.</li></ul><p></p><p><b><br>
Standard Responsibilities</b></p><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission and core values at all times.</li></ul><p></p><p><b><br>
Confidentiality</b></p><p>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.</p><p></p><p><b><br>
Health &amp; Safety</b></p><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedure as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:<ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul><p></p><p><b><br>
Other</b></p><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul><p></p><p><b><br>
Requirements:</b></p>
<ul><li> Saudi National</li><li>
Previous experience as a Reservation Agent (hotel environment preferred)</li><li>
Desireble knowledge of reservation systems (Opera PMS is a plus)</li><li>
Advanced level of English (spoken and written)</li><li>
Excellent communication and guest service skills</li><li>
Ability to handle booking inquiries efficiently and accurately</li><li>
Strong attention to detail and organizational skills</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><div>Surrounded by the world&rsquo;s fourth-largest barrier reef system and the scenic Hijazi mountains, Rosewood Amaala will bring an ultra-luxury regenerative escape to The Red Sea region of Saudi Arabia.</div><div></div><div><br>
The resort will be part of the Red Sea Global&rsquo;s Amaala destination, an integrated wellness haven spanning 4,155km2 and set in the Prince Mohammad bin Salman Nature Reserve.</div><div></div><div><br>
Rosewood Amaala will explore what it truly means to be regenerative, with unique experiences that weave together wellness and sustainability. The resort will focus on the well-being of its guests, the community and the native flora and fauna &ndash; all while recognizing the integral connection between the three.</div></div></div></div></div></div></div>

Cluster Reservation Agent (Local Talents)

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26026234<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Cairo Marriott Hotel, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Reservation Sales Agent

Search 2728+ Reservation agent jobs near you this March. New roles added regularly across leading industries. Apply today.