reservation agent

Dopamine Travel

About Dopamine Travel and TourismDopamine Travel and Tourism is a leading travel agency committed to delivering exceptional, personalized travel experiences. We specialize in designing tailor-made itineraries and creating unforgettable journeys across the globe. Driven by a passion for excellence, we aim to inspire and connect people with the world around them through seamless and memorable travel solutions.Position OverviewWe are seeking a passionate, customer-focused, and detail-oriented Ticketing Agent to join our dynamic team. The role involves managing flight bookings, issuing tickets, handling fare inquiries, and ensuring a smooth and efficient travel experience for our clients from start to finish.Key Responsibilities<ul><li>Manage flight bookings, reissuances, cancellations, and refunds for both domestic and international travel</li><li>Provide accurate and competitive fare quotations to clients</li><li>Ensure all bookings comply with airline policies, fare rules, and company procedures</li><li>Assist customers via phone, email, chat, and in person with travel inquiries and itinerary planning</li><li>Process payments and issue e-tickets accurately and in a timely manner</li><li>Stay updated on airline schedules, promotions, and travel regulations</li><li>Coordinate with airlines, suppliers, and internal teams to resolve ticketing issues efficiently</li><li>Deliver exceptional customer service to enhance client satisfaction and loyalty</li></ul>Requirements<ul><li>Minimum of 1 year experience as a Ticketing Agent or within a travel agency (required)</li><li>Strong attention to detail and excellent communication skills</li><li>Ability to multitask and perform effectively in a fast-paced environment</li><li>Customer-oriented mindset with strong problem-solving abilities</li><li>Basic knowledge of international travel regulations, fare calculation, and visa requirements is an advantage</li></ul>Job Types: Full-time, PermanentPay: E&pound;13,000.00 - E&pound;15,000.00 per monthWork Location: In person

Ticketing Reservation Agent

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Have a thorough knowledge of the entire hotel services and facilities</li><li>
Answer inquiries of room rates, outlets and room locations.</li><li>
To be totally familiar with all aspects of the reservation systems</li><li>
Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation</li><li>
Post advance deposits and keep accurate records of deposits.</li><li>
Process rooming lists and group blocks and indicate special requests and billing procedures</li><li>
File and process reservations correspondence, make certain all files are current and in order.</li><li>
Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.</li><li>
Abide by the hotels policies and procedures</li><li>
Be familiar with changes in the rates and group enquiries</li><li>
Complete daily shift task list and aid others</li><li>
To be aware of inventory management and keep a constant check on the room types available throughout the day</li><li>
To have an understanding of departmental goals and projections for average rate and occupancy</li><li>
Accommodate and document special requests in an accurate and efficient manner.</li><li>
Determine the most appropriate room type to meet guest requirements and maximize room rate.</li><li>
Explain guarantee and cancellation policies to callers.</li><li>
Describe room accommodations and benefit feature sale amenities to guests.</li><li>
Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.</li><li>
 Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).</li><li>
Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</li><li>
Identify guest reservation needs by asking open-ended questions to obtain all necessary information</li><li>
Follow &quot;up selling&quot; techniques and sales strategies in order to maximize property revenue.</li><li>
Identify repeat guests using appropriate codes</li><li>
Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li><li>
Assist in Task Force Teams for new openings.</li></ul></div>

Reservation Agent (Saudi National Only)

IHG Hotels & Resorts

<div>DESCRIPTION: 
At InterContinental Hotels Group&reg; we want our guests to feel special, cosmopolitan and In the Know which means we need you to: 
1.Be charming by being approachable, having confidence and showing respect. 
2. Stay in the moment by understanding and anticipating guests&rsquo; needs, being attentive and taking ownership of getting things done. 
3. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES
<div>Our People 
<ul><li>May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.</li></ul></div><div>
Financial Returns 
<ul><li>Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel&rsquo;s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.</li><li>Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.</li><li>Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.</li><li>Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures.</li><li>Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.</li><li>May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.</li></ul></div><div>
Responsible Business 
<ul><li>Participate in all community relations activities</li></ul></div><div>
Guest Experience 
<ul><li>Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.</li><li>Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.</li></ul></div> 
WHAT WE OFFER: 
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
So, join us and you'll become part of our hotel family. 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation agent ( Saudi only ) - InterContinental®

GERC

Seeking Experienced Call Center SpecialistsAre you tired of the fuss of your high sales- driven telemarketing job, or have you left it and thinking of going back?JOIN OUR SEASONED TEAM! WE GIVE YOU THE TOOLS YOU NEED TO SUCCEED!We want to show you a different side of a call center where we pride ourselves in making full-time money in part-time hours in an exciting atmosphere where you can utilize your talents to maximize your true income potential.The best part is that we are an Award Center for Massanutten Resort, getting to call with gifts and vacations!!We are seeking upbeat, money- motivated, and career- driven individuals.YOU determine how much you make!This Job Offers:<ul><li>$1000 Sign-on Bonus!!! (upon successful completion of requirements)</li><li>Convenient P/T evening shift Monday through Thursday 4:40-9pm</li></ul>(Friday and Saturday off) Sunday 1-9pm<ul><li>Paid weekly and offer Direct Deposit</li><li>Earn hourly plus daily commissions and bonuses &ndash; both daily and weekly</li><li>Paid Training</li><li>Multiple ways to advance in the company with career potential</li><li>Retirement plan that is 100% paid by the employer ESOP</li><li>EOE</li></ul>Requirements:<ul><li>Must be able to work hours</li><li>Must have reliable transportation</li><li>Employment is conditional upon the employee's fulfillment of the document verification requirements as stated by USCIS From 1-9</li></ul>To Join Our Team:Call (757) 689-3583 and ask forNiki!In person interviews will be taken in the eveningsJob Type: Part-timePay: Unlimited Earning Potentialwww.massresort.comJob Type: Part-timePay: From $30,000.00 per yearShift:<ul><li>4 hour shift</li><li>Evening shift</li><li>Night shift</li></ul>Work Location: In person

Reservation Agent/Customer Service

Marriott International

<div>Additional Information 
Job Number26056293 
Job CategoryReservations 
LocationGaylord Texan Resort &amp; Convention Center, 1501 Gaylord Trl, Grapevine, Texas, United States, 76051 
SchedulePart Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Why have less when you can have MORE &mdash; all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel&mdash;offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservation Sales Agent

Areej Hospitality Company

Job Summary:We are seeking a dedicated and knowledgeable Travel Reservation Agent to join our team. The ideal candidate will have experience in handling domestic and international ticketing inquiries, providing excellent customer service, and possessing proficiency in various Computer Reservation Systems (CRS). As a Travel Reservation Agent, you will play a pivotal role in assisting customers with their travel needs, ensuring their bookings are accurate, and providing valuable information regarding airline tickets and travel insurances.Roles and Responsibilities:&middot; Handle domestic and international ticketing inquiries and reservations.&middot; Provide assistance to customers via phone/email/walk-ins/corporates/in-house inquiries regarding airline tickets and travel insurances.&middot; Suggest seat assignments and answer inquiries about flight schedules and fares for one-way, return, and connecting flight journeys.&middot; Manage the front desk to attend to walk-in customers.&middot; Issue group tickets efficiently and accurately.&middot; Perform cancellations, refunds, and changes in reservations as required by the customer, adhering to company policies.&middot; Verify reservations by phone and ensure accuracy of fares.&middot; Inform customers about any flight reschedules, delays, reporting times, or other relevant updates.&middot; Promote and sell travel insurance products to customers.&middot; Educate customers about the refund policy of tickets, including no-show, canceled bookings, or fare differences.CRS Knowledge:ABACUS:Proficient in Abacus automated ticketing.Skilled in using masks for fare editing.Deep knowledge of re-issuing tickets.Competence in hotel booking within the Abacus system.GALILEO:Familiarity with Galileo's basic functionality and documentation.Ability to re-issue Galileo global fares and tickets.Knowledge of Galileo's features for efficient ticketing.AMADEUS:Proficiency in Amadeus reservation and automated ticketing.Deep knowledge of re-issuing tickets within the Amadeus system.Competence in utilizing Amadeus for various travel-related tasks.SABRE:Proficiency in Sabre reservation and automated ticketing.Knowledge of re-issuing tickets using the Sabre system.Competence in utilizing Sabre for reservations and ticketing processes.Qualifications:&middot; Previous experience as a Travel Reservation Agent or in a similar role is preferred.&middot; Excellent customer service skills and a strong commitment to customer satisfaction.&middot; Knowledge of domestic and international travel regulations and policies.&middot; Strong communication and interpersonal skills.&middot; Attention to detail and accuracy in ticketing and reservation processes.&middot; Ability to adapt to different CRS platforms and software.&middot; Problem-solving abilities to handle customer inquiries and issues effectively.&middot; High school diploma or equivalent; additional travel-related certifications are a plus.Job Type: PermanentPay: RO200.000 - RO350.000 per monthWork Location: In person

Air Ticketing Officer

Aeropoint Aviation Services LLC

Job Title: Airline Booking Agent / Travel Consultant / Ticketing AgentAbout the RoleWe are looking for a detail-oriented and customer-focused Airline Booking Agent to join our growing travel and aviation services team in Muscat. This role is ideal for someone who enjoys helping customers plan and book flights, providing excellent service, and working in a fast-paced travel environment.You will handle flight reservations, ticketing, and travel inquiries while ensuring a smooth and professional booking experience for customers.Why This Job is Attractive<ul><li>High-demand travel and aviation industry role</li><li>Opportunity to work with international airline systems</li><li>Customer-facing role with communication-based career growth</li><li>Dynamic, fast-paced environment with real skill development</li><li>Stable and structured office-based position in Muscat</li></ul>Key Responsibilities<ul><li>Assist customers with flight bookings, reservations, and ticketing</li><li>Use airline reservation systems (GDS or booking platforms)</li><li>Provide accurate fare information, schedules, and travel options</li><li>Handle changes, cancellations, and rebooking requests</li><li>Respond to customer inquiries via phone, email, or chat</li><li>Ensure all bookings comply with airline policies and procedures</li><li>Maintain accurate records of reservations and transactions</li><li>Deliver excellent customer service at all times</li></ul>Requirements<ul><li>Previous experience in travel, tourism, or customer service preferred</li><li>Knowledge of airline booking systems is an advantage (training may be provided)</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Good attention to detail and accuracy in data entry</li><li>Ability to work in a fast-paced environment</li><li>Basic computer skills and willingness to learn systems</li></ul>Why Work With Us<ul><li>Career growth in the aviation and travel industry</li><li>Training provided on booking systems and processes</li><li>Supportive and professional team environment</li><li>Exposure to international travel operations</li><li>Stable long-term employment opportunity in Muscat</li></ul>How to ApplyIf you are passionate about travel, customer service, and aviation operations, apply now and start your career in the airline booking industry.Pay: RO650.000 - RO1,000.000 per monthWork Location: In person

Airline Booking Agent

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