reservation agent

Hollywood Casino

<div>WE&rsquo;RE CHANGING ENTERTAINMENT. COME JOIN US.:<div></div><div><br>
We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.</div><div></div><div><br>
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.</div><div></div><div><br>
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.</div><br>
<div></div>
WE LOVE OUR WORK.: The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner. Essential Functions - Answer all in-coming reservation calls with efficiency and professionalism. - Take reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets, room locations/directions, &amp; promotions. - May input data into our CMP System. - interact with staff from Rooms Division/Front Office on bookings. - Handle all guest special requests in a professional manner. - Activate manual system in the event of system downtime. - Maintain accurate records and reports. - Address all guest service needs and resolve any service-related problems or issues. - Comply with all health and safety standards. - Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis. - Ensure that Superior Guest Service levels are met according to Standard Operating Procedures. - Attend meetings as scheduled. - Other job-related duties as assigned. BRING US YOUR BEST.: Must have excellent communication and organization skills and speak in a pleasant telephone voice/skill; Must be able to communicate in the English language (read, write, &amp; speak); Must be self-reliant and posses a sense of urgency; Ability to perform basic math. Ability to interpret and apply guidelines and procedures; Ability to maintain confidentiality of sensitive information; Must be a teamplayer and flexible in work schedule; Ability to understand &amp; comply with all departmental and Company rules, regulations, policies and procedures. Possess a working knowledge of MS Office; Ability to operate a telephone, copier, fax machine, 10-key adding machine. integrated phone system knowledge or prior experience with the public preferred. STAY IN THE GAME. FOLLOW US.:
<div>
We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino&reg;.</div><div></div><div><br>
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.</div><div></div><div><br>
We're changing entertainment. <b>Follow us.</b></div><div></div><div><b><br>
Equal Opportunity Employer</b></div><br>
<div></div>
STARTING SALARY: 16.58</div>

RESERVATION AGENT

Stella Stays

<p><b>Who we are</b></p><p>At Stella Stays, we&rsquo;re not just another hospitality brand - we&rsquo;re building the future of living. We&rsquo;ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually <i>want</i> to live in, whether for a few days or a few months.</p><p>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</p><p>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what&rsquo;s never been built before - together.</p><p>If you&rsquo;re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you&rsquo;ve found it. Welcome to the future. Welcome to Stella Stays.</p><p><b>At Stella Stays, you will:</b></p><p>We're on the hunt for a Reservation Specialist Agent with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</p><p>You will be responsible for:</p><ul><li>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</li><li>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</li><li>Process bookings and reservations accurately and efficiently within the company's reservation system.</li><li>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</li><li>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</li><li>Resolve any customer complaints or issues professionally and in a timely manner.</li><li>Work with the management team to develop and implement customer service strategies and initiatives.</li><li>Support the sales team with lead generation and calling potential clients</li><li>Participate in training and development programs to improve job skills and knowledge.</li></ul><p>Work Location: In person</p>

Reservations Specialist Agent

THE D LAS VEGAS

<p></p><div><div><div>Job Description</div></div><div>
Posted Wednesday, July 29, 2026, 2:00 AM</div><div><div><div><div><p><b>
Circa Hospitality Group</b></p></div></div><div><div><p><b>
Job Title: Call Center Agent</b><br>
<b>Company: Circa Hospitality Group</b><br>
<b>Location: 302 Building</b><br>
<b>Reports To:</b> <b>Call Center Manager</b></p><br>
<p></p>
<p><b>
POSITION OVERVIEW:</b></p>
<p>
As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You&rsquo;ll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all properties.</p><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES:
</b></p><ul><li>Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.</li>
<li>Act as a central operator by efficiently directing calls to the appropriate departments across all three properties.</li>
<li>Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details.</li>
<li>Navigate computer systems and software to access and manage customer data accurately.</li>
<li>Ensure a high level of professionalism and accuracy in all guest interactions.</li>
<li>Handle escalated or difficult calls with patience, empathy, and professionalism.</li>
<li>Perform data entry, and record-keeping as assigned.</li>
<li>Adhere to all company policies, procedures, and regulatory standards.</li>
<li>Meet and exceed quality assurance goals, productivity benchmarks, and customer satisfaction metrics.</li>
<li>Prioritize tasks and manage time effectively in a fast-paced, ever-evolving environment.</li>
<li>Stay current with internal updates, changes to procedures, and new promotions.</li></ul><br>
<p></p>
<p><b>
QUALIFICATIONS:</b></p>
<ul>
<li><b>Experience:</b> Previous call center or customer service experience required.</li>
<li><b>Communication Skills:</b> Strong verbal and written communication abilities. Bilingual (English/Spanish) is a plus.</li>
<li><b>Technical Skills:</b> Ability to navigate multiple computer applications and phone systems with ease.</li>
<li><b>Problem-Solving:</b> Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and efficiently.</li>
<li><b>Interpersonal Skills:</b> Ability to build rapport with guests and maintain composure under pressure.</li>
<li><b>Organizational Skills:</b> Excellent attention to detail and multitasking abilities.</li>
<li><b>Flexibility:</b> Willingness to work varying shifts, including weekends and holidays, based on business needs.</li>
<li><b>Adaptability:</b> Open to change, coachable, and quick to adjust to new procedures or environments.</li></ul><br>
<p></p>
<p><b>
BENEFITS:</b></p>
<ul>
<li>Competitive hourly pay</li>
<li>Health, dental, and vision insurance</li>
<li>Paid time off</li>
<li>Opportunities for growth and advancement</li>
<li>Employee discounts at Circa Hospitality Group properties</li></ul><br>
<p></p>
<p><b>
ABOUT CIRCA HOSPITALITY GROUP:
</b></p><p>Circa Hospitality Group is a dynamic and fast-growing company committed to creating exceptional guest experiences across all of our properties. Known for innovation and excellence in hospitality, we are building a centralized Call Center that will serve as the communication hub for all three of our properties. We're looking for professional, proactive, and customer-focused individuals to join our team as Call Center Agents.</p><br>
<p></p>
<p><b>
DISCLAIMER:<br>
</b></p><p><br>
This job description is intended to convey information essential to understanding the scope of the Call Center Agent role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Management may modify duties and responsibilities as needed to meet the evolving needs of the company.</p></div></div></div></div><div></div><div><div><div><p>
Job Details</p></div><div><div><div><div><div><div><div><div><div>
Pay Type</div><div><b>
Hourly</b></div></div></div></div></div><div><div><div><div><div>
Education Level</div><div><b>
High School</b></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

CHG - Call Center - Agent

Spell Engineering

<p>We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.</p><p>The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.</p><p>Key Responsibilities Customer Support</p><ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul><p>Reservations and Ticketing</p><ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul><p>Changes, Cancellations and Refunds</p><ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul><p>Schedule Changes and Disruptions</p><ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul><p>Sales and Additional Services</p><ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul><p>Records and Compliance</p><ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul><p>Required Qualifications</p><ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul><p>Preferred Skills</p><ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul><p>Key Performance Indicators</p><ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul><p>Employment Details</p><p><b>Employment Type:</b> Full-Time<br/><b>Department:</b> Customer Support / Operations<br/><b>Work Location:</b> Lahore, Pakistan<br/><b>Reporting To:</b> Operations Manager<br/><b>Work Schedule:</b> Night Shift</p><p>Work Location: In person</p>

Customer Service Representative (CSR) – Travel Agency

RATP Dev

<div><h2 class="jobSectionHeader"><b>ParaTransit - Dispatcher (Go Wake)</b></h2><div><ul><li><div>
Permanent contract</div></li><li><div>
Full-time</div></li><li><div>
Less than 2 years of experience (Entry level)</div></li><li><div>
High school diploma, A levels, GED, GCSE</div></li><li><div>
Operations Control Center Agent</div></li></ul></div></div>
<br><div><div><div><div><div><b>RATP Dev USA - Your future our destination</b></div></div><p></p><div><h2 class="jobSectionHeader"><b>
Mission
</b></h2><div><p>Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.</p></div></div><div><h2 class="jobSectionHeader"><b>
Profile
</b></h2><div><p><b>Requirements for a Dispatcher</b></p><ul><li>
Minimum of two (2) years of general work experience, including driving experience and customer service experience.</li><li>
Must be a minimum of 18 years of age.</li><li>
Must have been a licensed driver for at least two (2) years.</li><li>
Ability to work under time constraints and deadlines</li><li>
Problem-solving, conflict resolutions and analytical abilities</li><li>
Good computer skills</li><li>
A Valid Driver's License</li><li>
No criminal convictions or DWI, DUI, assault, or possession</li><li>
Must be able to multi-task</li></ul><p><b>
Responsibilities of a Dispatcher</b></p><ul><li>
Collaborates with routing specialists and schedulers to optimize routes</li><li>
Dispatch drivers using information provided by the clients through the reservation department and the online reservation application</li><li>
Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out</li><li>
Discuss with the client availability to review online reservations</li><li>
Field incoming calls for the exact day requests, ensure availability, and examine possible route changes</li><li>
Initiate all outbound calls to the city connect and access</li><li>
Troubleshoot and resolve potential pick-up problems before they result in service issues</li><li>
Ensure service on missed pick-ups by coordinating driver movement in the field</li><li>
Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity</li><li>
Other duties assigned by the operation staff</li><li>
Prefer Ecolane and/or ParaTransit Experience</li></ul><p><b>
 Education Requirement</b></p><p></p><p>
High school diploma or GED</p><p><b>
Benefits of a Dispatcher</b></p><ul><li>
Vacation</li><li>
Sick time</li><li>
Life &amp; Accident Insurance</li><li>
Medical, Dental, and Vision Insurance</li><li>
Wellness Program</li><li>
Retirement savings plan (401 K)</li></ul><b>
Pay Rate: $ 19.50/HR</b><p></p><p><b>
Hours: Flexibility required</b></p><p><b>
Soldiers; </b>if you are Army Reserve, Army National Guard or transitioning from Active Duty be sure to register today with the Army Pays Program at www.armypays.com&quot;&gt;WWW.ARMYPAYS.COM</p><p></p><p><b><br>
We are an Equal Opportunity Employer and Welcome Diversity to our </b><b>Teams.</b></p></div></div><p></p><div><h2 class="jobSectionHeader"><b>
Skills</b></h2><p>
Customer Service</p><p>Dispatcher experience</p><p>Transit experience helpful</p></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>
Location</b></h3><p></p><div><div><div><b>
Location</b></div></div><div><b>
Address</b></div></div><p>
1430 S Blount St, 27603 Raleigh, United States</p></div></div></div></div><div></div>

ParaTransit - Dispatcher (Go Wake)

Salayel Hospitality

<div>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand&rsquo;s service standards.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome guests in a courteous and professional manner
  </li>
  <li>
   Handle check-in and check-out procedures accurately and efficiently
  </li>
  <li>
   Manage phone calls, emails, and guest inquiries professionally
  </li>
  <li>
   Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
  </li>
  <li>
   Handle guest requests, concerns, and complaints promptly, escalating when required
  </li>
  <li>
   Maintain accurate guest records and reservation details in the PMS
  </li>
  <li>
   Process payments, invoices, and cash/card transactions securely
  </li>
  <li>
   Ensure the reception area is clean, organized, and presentable at all times
  </li>
  <li>
   Follow company policies, SOPs, and UAE hospitality regulations
  </li>
  <li>
   Support administrative tasks related to front office operations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1&ndash;2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Proficiency in English (Arabic or other languages is an advantage)
  </li>
  <li>
   Familiarity with hotel PMS systems is a plus
  </li>
  <li>
   Presentable personality with a customer-service mindset
  </li>
  <li>
   Ability to multitask and work under pressure
  </li>
  <li>
   Willingness to work shifts, weekends, and holidays
  </li>
  <li>
   Currently based in the UAE or available to relocate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary package
  </li>
  <li>
   Professional and supportive work environment
  </li>
  <li>
   Career growth opportunities within Salayel Hospitality
  </li>
  <li>
   Exposure to a reputed hospitality brand in Abu Dhabi
  </li>
 </ul>
</div>


Receptionist

Sonesta Select

<p><b>Overview</b></p><p>The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest&rsquo;s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel&rsquo;s vision, mission, and core values.</p><p><b>Responsibilities:</b></p><ul><li>Operate hotel reservation system, take calls and provide information and transfer calls</li><li>Assisting airline and third party reservations over the telephone, through emails and in person, including groups</li><li>Handle guest check-ins, check-outs, and payment processing with accuracy.</li><li>Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift</li><li>Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process</li></ul><p><b>Qualifications:</b></p><ul><li>Availability to work PM schedules, including occasional morning or mid-shift.</li><li>Ability to show up to shift on time and perform necessary job functions</li><li>Strong customer service skills with a guest-focused approach.</li><li>OPERA experience is preferred</li><li>Physical ability to stand, walk, and lift up to 25 pounds as needed.</li><li>Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint</li></ul><p>Join us as a Front Desk Associate to bring your enthusiasm for customer service and administrative excellence into a role that makes a real difference every day!</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Shift availability:</p><ul><li>Night Shift (Required)</li><li>Overnight Shift (Preferred)</li><li>Day Shift (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Philadelphia, PA 19153 (Required)</li></ul><p>Work Location: In person</p>

Front Desk Associate

Search 467+ Reservation agent jobs near you this August. New roles added regularly across leading industries. Apply today.