reservation agent

Westminster Properties

<p><b>Immediate joining only</b> (no notice period), please apply only if you meet the following requirements:</p><p><b>RESERVATION AGENT</b>: <b>5* Hotel Back ground </b>(or Holiday Homes) with solid experience in <b>PROPERTY MANAGEMENT SYSTEM </b>(RMS, Opera, ) as reservation executive (back office)</p><p><b>URGENT</b></p><ul><li><b>5* Hotel UAE Experience</b> in <b>Property Management System</b> regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the units, unit availability in PMS, month-end closing, recording expenses,</li><li>Create direct reservations in the property management software as per apartment availability by coordinating with sales and guest service staff</li><li>Block the rooms in reservation management system</li><li>Prepare the confirmation letter</li><li>Create the Check-in in the reservation software.</li><li>Prepare the receipt from the reservation software.</li><li>Create the Check-out after verifying that all payments have been received and invoice has been generated</li><li>Quote room rates, determine promotions plans and coordinate with guest service executives and marketing team.</li><li>Quote for the refund in case of cancelled reservation.</li></ul><p><b>REQUIREMENTS</b></p><p><b>Minimum 2 years solid UAE Experience in 5* Hotel </b>(or Holiday Homes) <b>as reservation agent with extensive experience in PROPERTY MANAGEMENT SYSTEM (Opera, RMS)</b></p><ul><li><b>Immediate joiners and visa takers (only visit or cancelled Visa)</b></li><li>Pleasant personality and can speak and write well in English.</li><li>A highly responsible and confident individual and attention to details is a must.</li><li>Should be flexible with timings</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,500.00 per month</p>

Reservation Agent

Holiday Inn

<div><b>Reservation Agent</b>
<p>
Are you passionate about creating memorable first impressions? We&rsquo;re looking for a <b>Reservation Agent</b> who will be the voice of our hotel, helping guests plan their perfect stay and ensuring every booking is handled with care and professionalism.</p><b>
A little taste of your day-to-day:</b>
<p>
Every day is different, but you&rsquo;ll mostly be:</p>
<p>
Responding promptly to reservation requests by phone, email, and online systems with accuracy and courtesy.</p>
<p>
Handling individual, group, and corporate reservations, ensuring proper entry into the system.</p>
<p>
Maximizing room revenue by applying upselling techniques and promoting special offers.</p>
<p>
Monitoring daily arrivals, cancellations, and amendments while coordinating with Front Office and Sales teams.</p>
<p>
Assisting guests with inquiries about hotel facilities, services, and local attractions.</p>
<p>
Maintaining accurate records and ensuring all reservations comply with hotel standards and policies.</p>
<p>
Supporting Revenue and Sales teams with regular reporting and forecasts.</p>
<p>
Delivering outstanding customer service to ensure guest satisfaction before arrival.</p><b>
What we need from you:</b>
<p>
Prior experience in a reservations or front office role is an advantage, ideally in a luxury or 5-star hotel.</p>
<p>
Strong communication skills, both verbal and written.</p>
<p>
Excellent telephone etiquette and a friendly, professional manner.</p>
<p>
Familiarity with hotel reservation systems (Opera or similar) and Microsoft Office tools.</p>
<p>
Ability to work in a fast-paced environment while maintaining accuracy.</p>
<p>
Strong problem-solving skills and a guest-focused mindset.</p>
<p>
Flexibility to work shifts, weekends, and holidays as needed.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Wyndham Doha West Bay Hotel

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1>
<p></p>
<p>The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.</p>
<p></p>
<p><b>KEY RESPONSIBILITIES</b></p>
<p></p>
<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
<p></p><p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Attention to detail</p></li><li><p>
Service excellence</p></li><li><p>
Communication</p></li><li><p>
Commercial awareness</p></li><li><p>
Planning &amp; organisation</p></li><li><p>
Driving results</p></li><li><p>
Flexibility</p></li><li><p>
Accountability</p></li><li><p>
Teamwork</p></li><li><p>
Can-do attitude</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><p>
.</p><ul><li><p>
Business / hospitality management certification is an advantage.</p></li><li><p>
Proficiency in Opera Cloud.</p></li><li><p>
1 years&rsquo; experience working as a reservation agent or in a similar role.</p></li><li><p>
Language requirement: English.</p></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Time Management</p><h3 class="jobSectionHeader"><b>
Financial Skills</b></h3><p>
Revenue Management</p><h3 class="jobSectionHeader"><b>
IT Software</b></h3><p>
Opera Cloud</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</p></div></div>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25158502<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Sheraton Dammam Hotel &amp; Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia, 31422<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Fairmont

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><p>
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.</p><p>
Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.</p><b><br>
Job Description</b><p><b><br>
Reservation Agent</b></p><p>
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.</p><p>
What is in it for you:<br>
Complementary Health Insurance, Transportation Allowance, talent development opportunities and Corporate Social Responsibility activities. You will also be eligible to use Heartist Rates among all Accor Hotels.</p><p><br>
What you will be doing:</p><ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Process all external and internal calls either by redirecting calls or assisting the caller</li><li>
Take ownership of the caller&rsquo;s request and ensure follow up according to the hotel&rsquo;s standards</li><li>
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering</li><li>
Maintain and monitor the &ldquo;Reservation&rdquo; software system</li><li>
Serve as a liaison for Guests requiring information relating to all aspects of the hotel</li><li>
Handle and distribute faxes, voice messages and written messages for internal and external Guests</li><li>
Follow department policies, procedures and service standards</li><li>
Other duties as assigned</li></ul><br>
<b>
Qualifications</b><p><br>
Your experience and skills include:</p><ul><li>
Good command of English</li><li>
Previous customer related experience an asset</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills</li><li>
Computer literate in Microsoft Window applications required</li><li>
Strong interpersonal and problem solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work well under pressure in a fast paced environment</li><li>
Ability to work cohesively with fellow colleagues as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul><br>
<b>
Additional Information</b><p><br>
Your team and working environment:<br>
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Anantara

<div><b>Company Description</b><p><br>
Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.</p><p>
Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.</p><b><br>
Job Description</b><p><br>
As Reservations Agent, you are expected to:</p><ul><li>
Maintain effective office administrative procedures</li><li>
Adhere to all Standard Operating Procedures.</li><li>
Take personal responsibility for driving upselling and achieving set revenue targets by months.</li><li>
Be fully aware at all times of the Selling Strategy, rates, packages, groups, and booking status of the hotel.</li><li>
Process and respond within 24 hours to all reservation requests and inquiries according to company standards.</li><li>
Handle daily trace/follow-up reports according to departmental requirements.</li><li>
Check expected arrivals 1, 3, and 7 days prior according to SOP and reconfirm bookings.</li><li>
within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors, and other inaccuracies.</li><li>
Understand and apply hotel policies for no-shows, cancellations, credit, and pre-payment policies.</li><li>
To be up to date with current information and data on the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
At least two years of experience in the Front Office or Reservations department</li><li>
Familiarity with hotel operations, available technology (PMS &amp; RMS), and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local markets, local competitors, and destination events.</li><li>
Additional language is an advantage, preferably Arabic Speaker</li></ul></div>

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Sales &amp; Marketing
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><div><b>WHO ARE WE?</b></div><div></div><div><b><br>
About Rosewood Doha</b></div><div></div><div><br>
Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury hospitality for global citizens who crave a lifestyle of authenticity fused with modern luxury.</div><div></div><div><br>
We will become one of the city&rsquo;s most dynamic culinary destinations with a collection of innovative restaurants &amp; lounges. We will transform ordinary events into extraordinary with sleek interiors and state-of-the-art technology. We will introduce a ground-breaking urban concept that delivers innovative and integrative solutions for personal transformation.</div><div></div><div><b><br>
WHY JOINING US?</b></div><div></div><div><br>
At Rosewood Doha, we are dedicated to creating an environment where passion meets purpose.</div><div>
We believe we have the power to impact and enrich everyone&rsquo;s life. Each day is full of opportunities to positively contribute to our associates, guests, and community.</div><div>
Here, everyone belongs. We partner with you to Discover Your Calling, unlocking your true potential to excel in your career.</div><div>
Together, we push the boundaries, discover the uncharted and bring hospitality to new heights.</div><div></div><div><b><br>
YOUR IMPACT IN THIS ROLE:</b></div><div></div><div><b><br>
Enhance Guest Experience:</b> Welcome guests with a warm and friendly demeanor, ensuring their first interaction with our hotel is memorable. Your hospitality will set the tone for an extraordinary stay.</div><div></div><div><b><br>
Ensure Seamless Reservations:</b> Manage reservation inquiries and bookings through phone, email, and online platforms, providing prompt and accurate service. Your efficiency will ensure a smooth and enjoyable booking process.</div><div></div><div><b><br>
Foster Positive Relationships:</b> Collaborate closely with our front desk and concierge teams to accommodate special requests and preferences. Your teamwork will ensure that each guest's needs are met with precision.</div><div></div><div><b><br>
Deliver Excellence:</b> Maintain an in-depth knowledge of our hotel's amenities, services, and local attractions to provide guests with personalized recommendations. Your expertise will enhance their overall experience.</div></div><div></div><ul><li><br>
<b>Proficiency in Arabic is required.</b></li></ul><br>
<div></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

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