reservation agent

Crowne Plaza Hotel

<div><p>We&rsquo;re looking for a detail-oriented and customer-focused Reservation Agent to handle guest bookings and inquiries. As part of our IHG family, you&rsquo;ll ensure smooth and accurate reservation processes, provide excellent guest service, and contribute to maximizing room revenue by managing booking requests efficiently.</p>
<p><b>
Key Responsibilities</b></p>
<p>
Manage incoming reservation requests via phone, email, and online channels.</p>
<p>
Provide accurate information about room availability, rates, and hotel services.</p>
<p>
Process bookings promptly and accurately using the reservation system.</p>
<p>
Handle guest inquiries, changes, and cancellations professionally.</p>
<p>
Collaborate with Front Office and Sales teams to optimize room occupancy.</p>
<p>
Maintain up-to-date knowledge of hotel policies, promotions, and distribution channels.</p>
<p>
Assist with reporting and administrative tasks as needed.</p>
<p>
Ensure compliance with IHG brand standards and data protection policies.</p>
<p><b>
Key Skills &amp; Experience</b></p>
<p>
Previous experience in hotel reservations or front office roles preferred.</p>
<p>
Strong communication and customer service skills.</p>
<p>
Detail-oriented with excellent organizational abilities.</p>
<p>
Proficient in reservation and property management systems (PMS).</p>
<p>
Ability to handle multiple tasks efficiently in a fast-paced environment.</p>
<p>
Positive attitude and team player.</p>
<p>
Flexibility to work shifts, including weekends and holidays.</p>
<p><b>
At IHG, we care about our people and guests.</b> Join us and be part of a global family dedicated to delivering True Hospitality for Good.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Reservation Agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25130634<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Courtyard Riyadh Olaya, 2759 Olaya District, Moussa Bin Nussair Street, Riyadh, Saudi Arabia, Saudi Arabia, 11333<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><p><b><br>
Additional Information: </b>This hotel is owned and operated by an independent franchisee, Courtyard By Marriott Olaya. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.</p><p></p><div><br>
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</div><div>
</div><div>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</div><div>
</div><div>Education: High school diploma or G.E.D. equivalent.</div><div>
Language: Arabic and English required.</div><div>
Related Work Experience: No related work experience.</div><div>
Supervisory Experience: No supervisory experience.</div><div>
License or Certification: None</div><div>
</div><div>Only Saudi National</div><p></p><p><i><br>
This company is an equal opportunity employer.</i></p><p>
frnch1</p><p></p><p>
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.<br>
<br>
<br>
</p><div>In joining Courtyard, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

VOCO

<div><p>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.</p>
<p>
We are looking for a courteous, detail-oriented, and customer-focused Reservation Agent to join our team. In this role, you will be responsible for handling all reservation inquiries, confirmations, modifications, and cancellations for the hotel. You will serve as the first point of contact for guests, providing accurate information and delivering outstanding service to ensure a smooth booking experience.</p>
<p>
YOUR DAY-TO-DAY:</p>
<ul>
<li>Respond to all reservation inquiries via phone, email, online platforms, or in person in a prompt and professional manner.</li>
<li>Accurately input, update, and manage bookings in the reservation system (e.g., Opera, SynXis, etc.).</li>
<li>Confirm reservations and send confirmations to guests in a timely manner.</li>
<li>Assist guests with special requests, modifications, cancellations, and group bookings.</li>
<li>Upsell room types, packages, and hotel services to maximize revenue.</li>
<li>Coordinate with Sales, Front Office, and Revenue teams to ensure accuracy in room allocation and rates.</li>
<li>Maintain up-to-date knowledge of room types, rates, promotions, packages, and hotel services.</li>
<li>Monitor daily arrivals and no-show reports, and ensure proper communication with the front office team.</li>
<li>Handle guest complaints or concerns related to reservations in a courteous and effective manner.</li>
<li>Follow all company policies, procedures, and brand standards.</li>
</ul>
<p>WHAT WE NEED FROM YOU:</p>
<ul>
<li>High school diploma or equivalent required; hospitality or tourism diploma is a plus.</li>
<li>Previous experience in reservations, front office, or customer service role in a hotel or hospitality environment preferred.</li>
<li>Proficient in Microsoft Office and hotel reservation systems (e.g., Opera, PMS, CRS).</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong attention to detail and organizational abilities.</li>
<li>Ability to work under pressure and manage multiple tasks.</li>
<li>Fluent in English; additional languages are an asset.</li>
<li>Flexible to work shifts, weekends, and holidays as needed.</li>
</ul>
<p>WHAT YOU CAN EXPECT FROM US:</p>
<p>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.</p>
<p>
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</p>
<p>
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.</p>
<p>
So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p></p>
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels<p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Sales &amp; Marketing
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><div>Description of Duties :</div><ul><li>
Handles all reservations for rooms, in a professional manner and at all times seek opportunity to up sell to those guests
</li><li>Assist the revenue secretary in confirming ALL reservations if required
</li><li>Handles group reservations in accordance SOP guidelines
</li><li>Books the limousine service and ensure the availability as required
</li><li>Cancels all nonguaranteed bookings by 3 pm one day before arrival during high season and informs the front office.
</li><li>Records the daily statistics as per departmental policy
</li><li>Rechecks the next day&rsquo;s arrivals with the reservation papers in order to update all guest requirements.
</li><li>Coordinates with the accounting department regarding credit letters, 3rd party&rsquo;s and strictly adheres to the hotel policies.
</li><li>Briefs the Reservation Manager or his deputy on special bookings received during his shift.
</li><li>Be fully aware of all the hotel promotions and sell to the best of your trained ability.
</li><li>Develops positive relationships with all regular guests
</li><li>Ensures that all reservations are completed and booked as per the departmental policies,
</li><li>Coordinates effectively and timely with all other departments
</li>Carries out other duties that may from time to time be assigned to him by his superiors<br>
<li>
</li></ul></div></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</div></div></div></div></div></div>

Radisson Hotel Group

<div><b>Company Description</b><p><b><br>
A stylish Bahrain hotel near the Manama business district</b></p><p>
Feel the difference at The Diplomat Radisson Blu Hotel, Residence &amp; Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.</p><p>
With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.</p><p>
Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.</p><b><br>
Job Description</b><p><br>
Are you passionate and driven enough to fill our house? We&rsquo;ve got first class rooms &hellip; your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!</p><p>
Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.</p><p>
As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!<br>
<br>
Interested then why not say Yes I Can! as we are looking for passionate people just like you!<br>
<br>
<b>Key Responsibilities of the Reservations Agent:</b></p><ul><li>
Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level</li><li>
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution</li><li>
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner</li><li>
Delivers on departmental plans and objectives, where hotel initiatives &amp; targets are achieved</li><li>
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained</li><li>
Builds and maintains effective working relationships whilst promoting the company culture and values.</li><li>
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required</li></ul><p><br>
<b>
Requirements of the Reservations Agent:</b></p><ul><li>
Experience in reservations beneficial but not essential</li><li>
Hands-on approach with a can-do work style</li><li>
Commitment to delivering exceptional guest service with a passion for the hospitality industry</li><li>
Ability to find creative solutions taking ownership for duties and tasks assigned</li><li>
Personal integrity, with the ability to work in an environment that demands excellence</li><li>
Experience of working with IT systems on various platforms</li><li>
Strong communication skills</li><li>
Arabic Speaking is a must</li></ul></div>

Jumeirah Group

<div><div>Reservation agent - Jumeirah Gulf of Bahrain - (25000023)</div><div></div><div><p><b><br>
About Jumeirah
</b></p><p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.</p><br>
<p></p>
<p><b>
About Jumeirah Gulf of Bahrain</b></p>
<p>
Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.</p><br>
<p></p>
<p><b>
About the Job</b><b>
</b></p><p>An exciting opportunity has arisen for a <b><i>Reservation Agent</i></b> to join Jumeirah Gulf of Bahrain.</p>
<p>
The main duties and responsibilities of this role include:
</p><ul><li>Have full and up to date knowledge of the hotel products and services.</li>
<li>Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.</li>
<li>Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.</li>
<li>Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.</li>
<li>Actively participate in maximising revenue through up-selling.</li>
<li>Follow up on non-guaranteed and waitlisted bookings.</li></ul><br>
<p></p>
<p><b>
About You</b></p>
<p>
The ideal candidate for this position will have the following experience and qualifications:</p>
<ul>
<li>Previous Experience in form of cross trainings or internships in reservations, revenue or sales department</li>
<li>Good knowledge of Opera PMS</li>
<li>Intermediate computer skills (Microsoft Office)</li>
<li>Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent</li>
<li>A minimum of 1 year work experience for a luxury hotel.</li></ul><br>
<p></p>
<p><b>
About the Benefits</b></p>
<p>
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p>
<p>
Benefits include:
</p><ul><li>Opportunities for internal mobility within our global network</li></ul>
<ul><li>Colleague discounts on food, beverage, and hotel stays worldwide</li></ul>
<ul><li>Health care and insurance benefits</li></ul>
<ul><li>Locally competitive tax-free salary and incentive structure</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Bahrain-Manama</div><div>
Job: Reservations &amp; Telephones</div><div>
Organization: MEASA Region [Main]</div><div>
Job Posting: Aug 14, 2025, 10:02:50 AM</div></div>

Reservation agent - Jumeirah Gulf of Bahrain

Al Riyady For Auditing of Accounts EST

<p><b>Location:</b> Downtown, Dubai<br/><b>Salary:</b> Up to AED 6,000</p><p><b>Role Overview:</b><br/>Be the voice that sets the tone for a luxury dining experience. As Reservation Agent, you&rsquo;ll manage bookings with precision, charm, and efficiency, ensuring every guest&rsquo;s journey starts seamlessly.</p><p><b>Requirements:</b></p><ul><li>Experience in reservations/front desk role within hospitality, preferably <b>Fine Dining </b></li><li>Excellent communication and organizational skills</li><li>Ability to manage booking systems and handle high volumes</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Handle guest reservations via phone, email, and online platforms</li><li>Manage seating plans to maximize guest satisfaction and efficiency</li><li>Provide accurate information on menus, events, and promotions</li><li>Support guest inquiries with professionalism and warmth</li></ul><p><i><b>PLEASE ANSWER ALL PRE-SCREENING QUESTIONS TO BE CONSIDERED!</b></i></p><p>Job Types: Full-time, Permanent</p><p>Pay: AED5,500.00 - AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>Nationality?</li><li>Do you have experience as a Reservation Agent in UAE Fine Dining?</li><li>Expected Salary?</li><li>Immediate Joiner?</li></ul>

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