reservation coordinator

MIRA Construction

<div><p>The Reservation Agent will be responsible for managing all aspects of guest reservations and booking inquiries across multiple platforms (OTA, direct, corporate). This role requires excellent communication skills, attention to detail, and the ability to coordinate effectively with internal teams (housekeeping, finance, and property management) to ensure seamless guest experiences and proper record-keeping for long-term rentals.</p><p></p><p>
Key Responsibilities</p><p></p><p>
Reservations Management
</p><ul><li>Handle all incoming booking inquiries via phone, email, WhatsApp, and OTA platforms (Booking.com, Airbnb, Expedia, etc.).</li>
<li>Enter and update reservations accurately in the reservation system / PMS.</li>
<li>Confirm reservations and send booking confirmations to guests and owners.</li>
<li>Modify, cancel, and reassign reservations as required.</li>
<li>Maintain daily occupancy reports and availability calendars.</li>
</ul><p></p><p>
Guest &amp; Client Communication</p><ul>
<li>
Respond promptly to guest inquiries in a professional and courteous manner.</li>
<li>Provide information on properties, amenities, rates, and policies.</li>
<li>Handle special requests (early check-in, late check-out, extra services).</li>
<li>Resolve booking-related issues and escalate when necessary.</li>
</ul><p></p><p>
Coordination &amp; Compliance</p><ul>
<li>
Communicate booking details with housekeeping and operations teams.</li>
<li>Coordinate with finance for collection of payments, deposits, and refunds.</li>
<li>Support property management team for long-term rental tenant move-ins/move-outs.</li>
<li>Upload and maintain guest and booking details in the DTCM portal in line with Dubai regulations.</li>
<li>Ensure all guest documents are collected in line with SOPs (passport copies, Emirates ID, etc.).</li>
<li>Maintain accurate records for reporting, audits, and regulatory compliance.</li>
</ul><p></p><p>
Additional Tasks</p><ul>
<li>
Monitor guest reviews and escalate issues to management.</li>
<li>Prepare daily, weekly, and monthly reservation reports for management.</li>
<li>Assist marketing team with updates on occupancy, promotions, and blocked dates.</li>
<li>Keep property listings updated on all OTA platforms.</li>
<li>Support in preparing check-in packs and guest communication templates.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Experience as a reservation agent</li>
<li>Russian language fluency</li></ul></div>

Reservation Agent (Russian Speaking)

Propel Consult

<p>The F&amp;B Reservation Agent manages all table reservations and customer service operations while adhering to OPA&rsquo;s policies, procedures, standards, and regulations. It is a role responsible for responding to communications from guests, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system. The F&amp;B Reservation Agent creates and maintains reservation records and reports, provides information to the customers, and handles complaints regarding OPA products and services.</p><p>The F&amp;B Reservation Agent role involves a lot of communication with the guests and the team; and requires excellent interpersonal relationship skills to be able to relate well with guests from all walks of life.</p><p><b>Key Responsibilities:</b></p><p>1. Monitor all opening and closing procedures of the reception desk</p><p>2. Work closely with the General Manager and Operations Director in developing creative and profitable ideas, special activities, and offers based on the guests&rsquo; needs and satisfaction</p><p>3. Develop, implement, and update reservations and customer service SOPs and ensure adequate training to the team members</p><p>4. Manage booking and reservation system efficiently and control guests seating arrangements and floor plan</p><p>5. Make a great and impressive first impression on clients and ensure outstanding customer services</p><p>6. Answer phone calls in a professional manner and as per the OPA&rsquo;s standard procedures</p><p>7. Proficiently and politely handle guests&rsquo; reservation requests from both offline and online modes of reservations as per the availability of the restaurant and based on the guest&rsquo;s needs</p><p>8. Ensure the confirmation of reservation and response to inquiries are done promptly within 24 hours</p><p>9. Assist guests to their tables and organize the seating based on their preferences whilst balancing the customers&rsquo; flow in service stations</p><p>10. Confidently communicate OPA&rsquo;s business concept, product offerings, packages, event and activities, and all sales promotional materials to the guests</p><p>11. Attend to customer service inquiries efficiently</p><p>12. Collaborate with the service team to provide excellent customer service</p><p>13. Maintain a professional and courteous attitude and diplomacy while relating with clients even when dealing with hostile, impatient, or irate guests</p><p>14. Communicate with General Manager on all guest-related issues and work together in creating solutions and new ideas to elevate the guests&rsquo; experience and establish customer loyalty</p><p>15. Manage and maintain customers&rsquo; database system and ensure efficient filing of the guests&rsquo; important records and information and effectively utilize them to gain valuable insights about OPA&rsquo;s customers and for sales and marketing purposes</p><p><b>Key Competencies</b></p><p>1. Advanced knowledge of Table Management and Booking System software</p><p>2. Flexibility to work in shifts and long hours</p><p>3. Knowledge of restaurant operations</p><p>4. Knowledge of food hygiene and safety standards</p><p>5. Excellent interpersonal relationship skills</p><p>6. Excellent customer service skills</p><p>7. Excellent verbal and oral communication skills</p><p>Job Types: Full-time, Permanent</p><p>Pay: Up to BD260.000 per month</p>

Reservation Agen

Stella Stays

<p><b>Stella Stays - Who are we?</b></p><p>At Stella Stays, we&rsquo;re not just another hospitality brand - we&rsquo;re building the future of living. We&rsquo;ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</p><p>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</p><p>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what&rsquo;s never been built before - together.</p><p>If you&rsquo;re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you&rsquo;ve found it. Welcome to the future. Welcome to Stella Stays.</p><p><b>At Stella Stays, you will:</b></p><p>We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</p><p><b>You will be responsible for:</b></p><ul><li>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</li><li>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</li><li>Process bookings and reservations accurately and efficiently within the company's reservation system.</li><li>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</li><li>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</li><li>Resolve any customer complaints or issues professionally and promptly.</li><li>Work with the management team to develop and implement customer service strategies and initiatives.</li><li>&#8203;Participate in training and development programs to improve job skills and knowledge.</li></ul><p>Requirements</p><ul><li>Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.</li><li>Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.</li><li>Strong attention to detail and ability to work accurately in a fast-paced environment.</li><li>Strong organizational and time management skills, with the ability to prioritize tasks effectively.</li><li>Knowledge of reservation management systems and software.</li><li>Ability to work independently as well as part of a team.</li><li>Flexibility to work in shifts, including weekends and holidays.</li><li>Ability to handle customer complaints and resolve issues professionally and in a timely manner.</li><li>&#8203;Proficiency in Microsoft Office and other relevant software applications.</li></ul><p>If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!</p><p>Job Type: Full-time</p>

Reservation Specialist

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25158656<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Multi Property - Reservations Agent

Trading & Construction Group

<p><b>Key Responsibilities:</b></p><ul><li><b>Guest Greeting &amp; Seating:</b></li><li>Welcome guests with a warm, friendly, and professional demeanor as they enter the restaurant.</li><li>Escort guests to their tables, ensuring they are comfortable and have everything they need for an enjoyable experience.</li><li>Manage waiting lists and coordinate seating arrangements, prioritizing reservations and walk-ins in a timely manner.</li><li>Ensure the restaurant&rsquo;s ambiance is consistently welcoming, with attention to cleanliness and orderliness at the entrance and seating areas.</li><li><b>Reservation Management:</b></li><li>Handle phone inquiries and manage reservations efficiently using the restaurant's reservation system (e.g., OpenTable, Resy).</li><li>Confirm reservations, make changes or cancellations, and maintain an up-to-date guest list.</li><li>Assist with special requests such as dietary needs, preferred seating, and celebration reservations.</li><li>Ensure all reservation policies are communicated clearly to guests.</li><li><b>Guest Experience:</b></li><li>Address guest concerns or requests promptly, escalating to the appropriate manager if necessary.</li><li>Monitor guest flow and anticipate peak times, coordinating with servers and management to minimize wait times.</li><li>Provide information about the menu, restaurant features, and special promotions when necessary.</li><li><b>Communication &amp; Coordination:</b></li><li>Maintain clear and continuous communication with the restaurant team, including servers, managers, and kitchen staff, to ensure smooth operations.</li><li>Assist with coordinating large group bookings, special events, and private dining requests.</li><li>Keep the manager informed of guest preferences, repeat visits, and any VIP or regular customer status.</li><li><b>Administrative &amp; Organizational Duties:</b></li><li>Manage guest check-in and check-out, ensuring that guests are properly acknowledged and thanked for their visit.</li><li>Handle the payment process for guests as needed, ensuring accurate billing and providing receipts.</li><li>Maintain accurate records of reservations, cancellations, and guest feedback.</li><li>Assist with maintaining front-of-house inventory, ensuring all menus, promotional materials, and other resources are up to date.</li><li><b>Maintaining Cleanliness &amp; Presentation:</b></li><li>Ensure that the front desk area is always clean, organized, and welcoming.</li><li>Maintain a professional appearance in line with the restaurant's grooming standards.</li><li>Ensure the waiting area is comfortable, with seating arrangements, magazines, or other amenities for guests.</li><li><b>Customer Service:</b></li><li>Handle guest feedback, complaints, or inquiries with professionalism, working to resolve any issues to the satisfaction of the guest.</li><li>Upsell restaurant services such as wine pairings, special events, and exclusive offerings.</li></ul><p><b>Skills &amp; Qualifications:</b></p><ul><li><b>Experience</b>: Previous experience in a customer-facing role, preferably in a fine dining or high-end restaurant setting.</li><li><b>Communication</b>: Strong verbal communication skills and the ability to speak clearly and confidently with guests, colleagues, and management.</li><li><b>Customer Service</b>: Excellent interpersonal skills, with a genuine passion for providing a high level of service.</li><li><b>Organization</b>: Ability to multi-task and manage high-stress situations while maintaining a calm and positive demeanor.</li><li><b>Technical Skills</b>: Familiarity with reservation systems and point-of-sale (POS) systems is an advantage.</li><li><b>Appearance</b>: Well-groomed and dressed in accordance with the restaurant's dress code.</li><li><b>Languages</b>: Fluency in English is required; proficiency in additional languages is a plus.</li></ul><p><b>Personal Attributes:</b></p><ul><li><b>Attention to Detail</b>: Able to notice small details that make a big difference in the guest experience.</li><li><b>Team Player</b>: Works well with others in a fast-paced environment, and supports colleagues when necessary.</li><li><b>Professionalism</b>: Maintains composure and professionalism at all times, especially when dealing with difficult guests.</li><li><b>Punctuality</b>: Reliable and timely, ensuring shifts start and end as scheduled.</li></ul><p>Job Type: Full-time</p>

HOSTESS (F&B EXPERIENCE)

<div><b>Additional Information</b><br>
<b>Job Number</b>25157502<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The Westin Dubai Mina Seyahi Beach Resort &amp; Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing globalteam, and <b>become</b> the best version of you.</p></div></div>

Complex Reservations Agent

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel&rsquo;s restaurants, bars, and special F&amp;B events.
</p><p>This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel&rsquo;s food and beverage offerings.
</p><p>The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience.
</p><p></p><p><b>RESPONSIBILITIES:</b></p><p>
Reservation:</p><ul>
<li>Handle incoming reservation requests via phone, email, or online platforms.</li>
<li>Provide detailed information about dining options, menus, special events, and promotions.</li>
<li>Accurately input reservation details into the restaurant management system. (7 rooms)</li>
<li>Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.
</li><li>Work closely in contact with F&amp;B Operations to communicate special events, offers and pop ups to the clientele
</li><li>Work closely with Marketing to share with our guests the latest marketing material
</li><li>Support Sales and Events with F&amp;B reservation and organization.</li>
<li>Collaborate with other departments when required.
</li><li>Ensure you comply to any service task in accordance with Brand and LQA standard.
</li><li>Complete any additional project and administrative task assigned by line manager and management</li>
</ul><p></p><p>Guest Assistance:</p><ul>
<li>Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.</li>
<li>Make recommendations based on guest preferences to enhance their dining experience.</li>
<li>Manage modifications or cancellations of existing reservations efficiently.</li>
<li>Ensure F&amp;B systems are updated to reflect guest preferences and key information.
</li><li>Highlight and assist with any special occasion booking (preference enquiries, upselling opportunities etc.)</li>
<li>Follow up with guests&rsquo; post-visit to gather feedback on their dining experience.</li>
<li>Follow up on any F&amp;B negative review, connect with guests and connect for guest recovery experience.
</li><li>Identify repeating guests, developed and maintained relationships and untapped networking opportunities.</li>
<li>Successfully track, monitor and report on key information
</li></ul><p></p><p>Upselling and Promotion:</p><ul>
<li>Promote special dining packages, wine pairings, or exclusive events during the reservation process.</li>
<li>Identify opportunities for upselling additional services such as private dining or events bookings.</li>
<li>Confirmation and Follow-up:</li>
</ul><p></p><p>Reporting and Record Keeping:</p><ul>
<li>Maintain accurate records of reservation activities including guest profiles, booking statistics and all related databases such as guest consumption, preferences number of visits,
</li><li>Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.</li><br>
</ul><br>
</div></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Food & Beverage Reservation Specialist - UAE National

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