reservation coordinator

Frasers Hospitality

<div>
 
 Role: Reservation Agent
 
 
 
 
 Location: Fraser Suites - Doha
 
 
 
 
 Salary: Competitive
 
 
 
 We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.
 
 
 
 What You Will Be Doing As An Reservation Agent
 
 
 
 Provides a full range of administrative, clerical and office support including, but not limited to:
 
 
 <ul>
 <li>
 Work closely with the FOM and DOSM in rate setting for all periods.
 </li>
 <ul>
 <li>
 Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
 </li>
 <li>
 Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept
 </li>
 <li>
 Work closely with the FOM &amp; Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
 </li>
 <li>
 Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
 </li>
 <li>
 Actively takes reservation enquiries when needed.
 </li>
 <li>
 Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
 </li>
 <li>
 Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
 </li>
 <li>
 Liase with Credit Manager in relation to requests for Credit.
 </li>
 <li>
 Control the loading of all rates into Radisson&rsquo;s harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
 </li>
 <li>
 Ensure all complaints through HDBM are actioned within 24 hours
 </li>
 </ul>
 </ul>
 
 
 
 What We&rsquo;re Looking For
 
 
 
 You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
 
 
 
 Who are Frasers Hospitality?
 
 
 
 Conceived with the lifestyle preferences of today&rsquo;s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings &ndash; the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
 
 
 With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers&rsquo; intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
 
 
 In addition to competitive rates of pay we also offer a range of great benefits.
 
 
 
 Interested?? Click Apply Now
 
 
 
 Frasers Hospitality, Malmaison &amp; Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
</div>

Reservation Agent

Malmaison

<div>
 
 About The Role
 
 
 
 
 Role: Reservation Agent
 
 
 
 
 Location: Fraser Suites - Doha
 
 
 
 
 Salary: Competitive
 
 
 
 We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.
 
 
 
 What You Will Be Doing As An Reservation Agent
 
 
 
 Provides a full range of administrative, clerical and office support including, but not limited to:
 
 
 <ul>
 <li>
 Work closely with the FOM and DOSM in rate setting for all periods.
 </li>
 <ul>
 <li>
 Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
 </li>
 <li>
 Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept
 </li>
 <li>
 Work closely with the FOM &amp; Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
 </li>
 <li>
 Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
 </li>
 <li>
 Actively takes reservation enquiries when needed.
 </li>
 <li>
 Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
 </li>
 <li>
 Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
 </li>
 <li>
 Liase with Credit Manager in relation to requests for Credit.
 </li>
 <li>
 Control the loading of all rates into Radisson&rsquo;s harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
 </li>
 <li>
 Ensure all complaints through HDBM are actioned within 24 hours
 </li>
 </ul>
 </ul>
 
 
 
 What We&rsquo;re Looking For
 
 
 
 You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
 
 
 
 Who are Frasers Hospitality?
 
 
 
 Conceived with the lifestyle preferences of today&rsquo;s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings &ndash; the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
 
 
 With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers&rsquo; intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
 
 
 In addition to competitive rates of pay we also offer a range of great benefits.
 
 
 
 Interested?? Click Apply Now
 
 
 
 Frasers Hospitality, Malmaison &amp; Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
 
 
 
 Benefits
 
 
 
 About You
 
 
 Not Specified
 
 
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</div>

Four Points by Sheraton

Job Opening: Reservation SupervisorLocation: Lahore Industry: 4-Star Hotel / HospitalityWe are seeking a detail-oriented and proactive Reservation Supervisor to join our Front Office team at a reputable 4-Star Hotel in Lahore. The ideal candidate will have strong knowledge of hotel reservation systems, revenue principles, and guest service standards.Key Responsibilities:<ul><li>Supervise daily reservation operations and ensure accuracy of bookings</li><li>Manage room inventory, rates, and availability across all distribution channels</li><li>Handle group bookings, corporate accounts, and special rate requests</li><li>Ensure proper coordination with Front Office, Sales, and Revenue teams</li><li>Monitor booking trends, pickup reports, and forecast data</li><li>Handle guest inquiries, amendments, and cancellations professionally</li><li>Ensure compliance with hotel SOPs, rate parity, and policies</li><li>Train and guide reservation staff to maintain service excellence</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>Minimum 3&ndash;5 years of experience in hotel reservationsl</li><li>Good understanding of revenue management and distribution channels</li><li>Excellent communication, coordination, and leadership skills</li><li>Proficiency in MS Office</li><li>Ability to work under pressure and meet deadlines</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional and supportive work environment</li><li>Career growth and development opportunities</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthExperience:<ul><li>as House Maid: 1 year (Preferred)</li></ul>Work Location: In person

Reservation Supervisor

Villatel

<div><div>POSITION SUMMARY: Villatel, a hospitality company, is seeking an experienced Reservations Agent. In this role, you will be at the forefront of our guest booking process, handling reservations from various sources with efficiency, professionalism, and a sales-driven approach. You will play a crucial role in maximizing revenue and ensuring guest satisfaction through effective reservation management in a fast-paced environment.</div> 
Responsibilities:<ul><li>
Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail.</li><li>
Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience.</li><li>
Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency.</li><li>
Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests.</li><li>
Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately.</li><li>
Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests.</li></ul>
Qualifications:<ul><li>
Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals.</li><li>
Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude.</li><li>
Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objectives, and close sales to drive revenue growth.</li><li>
Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment.</li><li>
Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management.</li><li>
Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include; Office, Excel, Teams, and SharePoint.</li></ul>
Physical Requirements:<ul><li>
The Reservations Agent is expected to perform the position's functions with or without accommodation. Villatel retains the right to change or assign other job duties to this position.</li><li>
Must be able to remain in a stationary position for extended periods of time.</li><li>
Consistent use of hands to operate computer equipment and office productivity machinery, such as computers, laptops, desktop file cabinets, etc.</li><li>
Ability to move around the office and utilize a calculator, file cabinets, etc.</li></ul></div><div></div>

Reservations Specialist

EXCELLENCE PREMIUM LIMOUSINE SERVICES L.L.C

Job Title: Reservation ExecutiveIndustry: Limousine / Chauffeur ServicesJob Summary:The Reservation Executive is responsible for handling booking requests, coordinating with drivers and operations teams, and ensuring smooth scheduling of limousine services while delivering excellent customer service.Key Responsibilities:<ul><li>Handle reservation inquiries via phone, WhatsApp, email, and online platforms</li><li>Create, modify, and cancel bookings in the reservation system</li><li>Coordinate with operations and drivers to ensure timely service delivery</li><li>Confirm trip details such as pickup location, timing, vehicle type, and special requests</li><li>Monitor trip schedules and resolve booking or allocation issues</li><li>Maintain accurate records of reservations and customer details</li><li>Handle customer complaints and provide quick resolutions</li><li>Ensure compliance with company policies and service standards</li><li>Support billing and invoicing by sharing trip details with accounts/operations team</li></ul>Required Skills &amp; Qualifications:<ul><li>1&ndash;3 years experience in limousine, taxi, or hospitality reservations</li><li>Good communication skills in English (Arabic is an advantage)</li><li>Familiarity with UAE roads and locations</li><li>Basic computer skills (Excel, email, booking software)</li><li>Ability to work under pressure and manage multiple bookings</li><li>Customer-focused attitude and professional conduct</li></ul>Working Conditions:<ul><li>Shift-based duty (morning/night shifts)</li><li>Office-based role with coordination across departments</li></ul>Preferred Candidate:<ul><li>Previous experience in limousine or transport company</li><li>Knowledge of RTA regulations and chauffeur operations</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Reservation Executive

Onetouch Facility Management

<ul><li>Supervise the daily operations of the Reservations department, ensuring all inquiries (phone, email, online) are handled promptly, professionally, and accurately.</li><li>Manage group bookings, corporate contracts, and FIT reservations, optimizing room allocation and rates.</li><li>Monitor and manage room inventory across all distribution channels (Hotel website, OTAs, GDS) to ensure parity and maximize yield.</li><li>Train, mentor, and motivate the reservations team, fostering a culture of exceptional service and continuous improvement.</li><li>Handle complex guest requests, complaints, and reservation issues, providing effective solutions to ensure guest satisfaction.</li><li>Prepare daily, weekly, and monthly reservation reports and forecasts for management.</li><li>Work closely with the Revenue Manager and Sales Department to implement pricing strategies and promotional offers.</li><li>Analyze booking trends and market demand to provide insights for rate planning.</li><li>Ensure all reservation data is accurately input into the Property Management System (WinCloud).</li><li>Ensure all team members are aware of and comply with hotel policies, Dubai's cultural sensitivities, and legal requirements.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

SEVEN SEAS HOTEL LLC 

We are looking for a Reservation Executive with experience using IDS in the hospitality industry. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage room bookings, guest inquiries, and system entries efficiently. Familiarity with IDS Next or similar hotel property management systems is required. Candidates should be customer-focused, organized, and able to work in a fast-paced environment.Key Responsibilities:<ul><li>Handle reservation inquiries via phone, email, and online platforms efficiently and professionally</li><li>Accurately input reservations, changes, and cancellations into the IDS system</li><li>Provide guests with detailed information about room rates, availability, and hotel services</li><li>Work collaboratively with the front desk, sales, and housekeeping teams to ensure smooth operations</li><li>Maintain high level of accuracy in managing bookings and guest records</li><li>Promote special packages, room upgrades, and loyalty programs</li><li>Manage group bookings and liaise with corporate accounts when required</li><li>Maintain up-to-date knowledge of all hotel policies, room categories, rates, and promotions</li></ul>Requirements:<ul><li>Proven experience as a Reservation Executive or in a similar role within the hospitality industry</li><li>Hands-on experience with IDS Next or other hotel reservation/PMS systems</li><li>Excellent communication and interpersonal skills</li><li>Ability to handle high call volumes and multitask effectively</li><li>Strong attention to detail and organizational skills</li><li>Customer-first mindset with problem-solving abilities</li><li>Flexibility to work various shifts, including weekends and holidays</li></ul>Preferred Qualifications:<ul><li>Knowledge of OTA platforms (Booking.com, Expedia, etc.)</li><li>Experience handling group reservations and corporate bookings</li></ul>Job Type: Full-time

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