reservation coordinator

Marriott Vacations World...

<p>Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>CRITICAL TASKS</strong></p><p><strong>Safety and Security</strong></p><ul><li>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</li></ul><p><strong>Policies and Procedures</strong></p><ul><li>Maintain confidentiality of proprietary materials and information.</li><li>Protect the privacy and security of guests and coworkers.</li><li>Follow company and department policies and procedures.</li><li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li><li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li><li>Perform other reasonable job duties as requested by Supervisors.</li></ul><p><strong>Guest Relations</strong></p><ul><li>Address guests' service needs in a professional, positive, and timely manner.</li><li>Thank guests with genuine appreciation and provide a fond farewell.</li><li>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li><li>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li><li>Assist other employees to ensure proper coverage and prompt guest service.</li></ul><p><strong>Communication</strong></p><ul><li>Speak to guests and co-workers using clear, appropriate and professional language.</li><li>Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.</li><li>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.</li><li>Talk with and listen to other employees to effectively exchange information.</li></ul><p>Reservation Coordinator / Marketing Administrator Job Family: Administration</p><ul><li>Validating the day-to-day new leads &amp; updates in both Goldmine &amp; OTM</li><li>Reservation management, maintaining a good relationship with the hotel s reservation teams</li><li>Proccing all reservations requests (HPs, Package activations, bounce backs, welcome to and owners and TNB premiums) with the local and regional hotel</li><li>Proccing all credit card payments in OTM (Packages, Welcome to &amp; Encores)</li><li>Maintaining credit card reports and validating with CyberSource</li><li>Maintaining and ensuring the credit card filing system with finance to be compliance with MVW internal policies</li><li>Managing the MID Inventory allocated for the site in OTM in parallel with the release back process</li><li>Ensure that internal call center reports, Cognos &amp; other reports are undated and distributed in a timely manner</li><li>Responsible for ensuring payroll, including bonus and/or commission payments are processed within the set deadlines.</li><li>Ensure sales support functions, including customer correspondence, vouchers and preview reservations are managed smoothly and confirmed to clients in a timely manner.</li><li>Act as the  Super User  liaison for the EME Marketing teams in order to facilitate better control by communicating standard operating procedures (SOPs), helping clarify business processes, highlighting associate training requirements, coordinating change/enhancement requests and validating any system or process issues before they are escalated to the relevant support processes</li><li>Maintaining PII &amp; PCI policies / process in the marketing department &amp; Call center</li><li>Supervising, training &amp; coaching the marketing admin team</li><li>Responsible of training both sales &amp; marketing teams on Goldmine</li><li>Maintain &amp; produce marketing admin process &amp; LSOP s</li><li>Managing In-reach MARSHA reservations</li><li>Produce Ad-hock reports to assist the senior management team</li><li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li></ul><p><strong>Working with Others</strong></p><ul><li>Support all co-workers and treat them with dignity and respect.</li><li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li></ul><p><br></p>

Reservation Coordinator/Marketing Administrator

Accor

<div><b>Company Description</b><p><br>
Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality</p><p></p><b><br>
Job Description</b><p><b><br>
Key Responsibilities</b></p><p><b>
Reservations Handling</b></p><ul><li><p>
Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.</p></li><li><p>
Respond promptly to inquiries via phone, email, website, or OTA platforms.</p></li><li><p>
Upsell higher room categories and promote hotel packages to maximize revenue.</p></li><li><p>
Ensure all bookings are confirmed with complete and accurate guest information.</p></li></ul><p><b>
System &amp; Reporting</b></p><ul><li><p>
Maintain reservation records and update changes, cancellations, and no-shows.</p></li><li><p>
Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.</p></li><li><p>
Prepare and send daily / weekly reservation reports as required.</p></li><li><p>
Ensure rate parity across all booking channels.</p></li></ul><p><b>
Guest Communication &amp; Service</b></p><ul><li><p>
Handle special requests (early check-in, late check-out, VIP amenities, etc.).</p></li><li><p>
Communicate professionally with travel agents, corporate clients, and walk-in guests.</p></li><li><p>
Resolve booking-related issues or escalate when necessary.</p></li><li><p>
Maintain confidentiality of guest information in line with data privacy standards.</p></li></ul><p><b>
Coordination &amp; Compliance</b></p><ul><li><p>
Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.</p></li><li><p>
Follow Accor policies, reservation procedures, and brand standards.</p></li><li><p>
Support in overbooking situations as per hotel revenue strategy.</p></li></ul><p><b>
Qualifications &amp; Skills</b></p><b><br>
Qualifications</b><p><br>
Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).</p><p>
Knowledge of Opera PMS / Accor Reservation Systems is an advantage.</p><p>
Strong communication skills in English (Arabic is a plus).</p><p>
Customer-oriented with a positive and professional attitude.</p><p>
Ability to multitask and work under pressure.</p><p>
Basic knowledge of Microsoft Office (Excel, Outlook).</p></div>

Tamayyaz– Reservation Agent – Saudis Only

Mandarin Oriental Hotel Group

<div><p><b>Reservation Agent</b></p>
<p>
Mandarin Oriental Muscat is looking for a <b>Reservation Agent</b> to join our<b> Reservation</b> team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p><b>
Mandarin Oriental Muscat</b></p>
<p>
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.</p>
<p>
For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Carries out the daily operation/task of Reservations.</li>
<li>Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.</li>
<li>Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.</li>
<li>To have full knowledge of all rates, (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel&rsquo;s primary competition.</li>
<li>To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.</li>
<li>To perform the task of downloading external reservation systems (GDS, SynXis &amp; other platforms).</li>
<li>To check 1- &amp; 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.</li>
<li>To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.</li>
<li>To ensure all VIP and special requests are handled efficiently and accurately.</li>
<li>To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.</li>
<li>To ensure that filing is up to date.</li>
<li>To follow-up No-Shows</li>
<li>To check reservations cancellations and credit allowances from the previous day.</li>
<li>To communicate daily with the Guest Relations and Front Office departments</li>
<li>To send confirmations in accordance with LQE standards</li>
<li>To maximize daily occupancy and average rates through effective up selling</li>
</ul>
<p><b>Our commitment to you</b></p>
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Reservation Agent - Omani National

Dusit Thani Dubai

<p>  To assist Reservation Manager to management of daily, weekly and monthly reports and projects as defined and requested by the DOSM.<br>
  Submit requested reports and information in a timely manner.<br>
  Proactively promote other sister properties of the Dusit Hotels and Resorts.<br>
  Motivates the reservation team by creating and maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel.<br>
  To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.<br>
  Develop short, medium and long term reservation strategies to support the overall hotel business needs.<br>
  Maintains high level of effective communications with guests and colleagues.<br>
  Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.<br>
  Participates in community projects or activities in order to promote the hotel s image and cooperates to improve community relationship.<br>
  Maintain a very good reputation for the hotel and assist to increase the overall profitability of the hotel.</p>

Assistant Manager Reservations

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel&rsquo;s restaurants, bars, and special F&amp;B events.
</p><p>This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel&rsquo;s food and beverage offerings.
</p><p>The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience.
</p><p></p><p><b>RESPONSIBILITIES:</b></p><p>
Reservation:</p><ul>
<li>Handle incoming reservation requests via phone, email, or online platforms.</li>
<li>Provide detailed information about dining options, menus, special events, and promotions.</li>
<li>Accurately input reservation details into the restaurant management system. (7 rooms)</li>
<li>Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.
</li><li>Work closely in contact with F&amp;B Operations to communicate special events, offers and pop ups to the clientele
</li><li>Work closely with Marketing to share with our guests the latest marketing material
</li><li>Support Sales and Events with F&amp;B reservation and organization.</li>
<li>Collaborate with other departments when required.
</li><li>Ensure you comply to any service task in accordance with Brand and LQA standard.
</li><li>Complete any additional project and administrative task assigned by line manager and management</li>
</ul><p></p><p>Guest Assistance:</p><ul>
<li>Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.</li>
<li>Make recommendations based on guest preferences to enhance their dining experience.</li>
<li>Manage modifications or cancellations of existing reservations efficiently.</li>
<li>Ensure F&amp;B systems are updated to reflect guest preferences and key information.
</li><li>Highlight and assist with any special occasion booking (preference enquiries, upselling opportunities etc.)</li>
<li>Follow up with guests&rsquo; post-visit to gather feedback on their dining experience.</li>
<li>Follow up on any F&amp;B negative review, connect with guests and connect for guest recovery experience.
</li><li>Identify repeating guests, developed and maintained relationships and untapped networking opportunities.</li>
<li>Successfully track, monitor and report on key information
</li></ul><p></p><p>Upselling and Promotion:</p><ul>
<li>Promote special dining packages, wine pairings, or exclusive events during the reservation process.</li>
<li>Identify opportunities for upselling additional services such as private dining or events bookings.</li>
<li>Confirmation and Follow-up:</li>
</ul><p></p><p>Reporting and Record Keeping:</p><ul>
<li>Maintain accurate records of reservation activities including guest profiles, booking statistics and all related databases such as guest consumption, preferences number of visits,
</li><li>Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.</li><br>
</ul><br>
</div></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Food & Beverage Reservation Specialist - UAE National

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><p></p><p><br>
The Reservation Agent is responsible for handling all reservation inquiries, ensuring the highest level of personalized guest service, and maximizing room revenue through effective sales techniques. This role requires a strong understanding of the luxury hospitality standards, attention to detail, and a proactive approach in anticipating guest needs.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Handle all individual and group reservation requests via phone, email, and online channels in a timely and professional manner.</li><li>
Ensure all reservations are accurately entered into the system with complete guest details and preferences.</li><li>
Maintain an up-to-date knowledge of room types, rates, packages, and promotions.</li><li>
Demonstrate comprehensive knowledge of the property, facilities, and brand standards to effectively upsell and cross-sell.</li><li>
Collaborate closely with Front Office, Sales, and Revenue teams to optimize room inventory and maximize revenue.</li><li>
Follow company policies and procedures regarding payment, cancellation, and data privacy.</li><li>
Anticipate and fulfill guest preferences to deliver a bespoke luxury experience.</li><li>
Handle VIP and special request bookings with extra care and discretion.</li><li>
Prepare daily, weekly, and monthly reservation reports as required.</li><li>
Maintain excellent communication and relationship with travel agents, corporate clients, and internal departments.</li><li>
Participate in training sessions and contribute to continuous service improvement initiatives.</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
J</b></p><ul><li>
Minimum 2 years of experience in a similar role within a <b>luxury or 5-star hotel</b> environment.</li><li>
Excellent communication skills, both written and verbal (English required; additional languages are a plus).</li><li>
Strong knowledge of <b>Opera PMS</b>, <b>CRM systems</b>, and online booking channels.</li><li>
Detail-oriented with strong organizational and multitasking abilities.</li><li>
Sales-driven and guest-oriented mindset with a warm, polished attitude.</li><li>
Ability to remain calm and professional under pressure.</li><li>
Flexibility to work in shifts, including weekends and holidays.</li></ul><p></p><b><br>
Additional Information</b><p><b><br>
Core Competencies:</b></p><ul><li>
Guest Centricity</li><li>
Luxury Service Mindset</li><li>
Sales &amp; Revenue Awareness</li><li>
Communication &amp; Team Collaboration</li><li>
Problem Solving &amp; Adaptability</li></ul></div>

EN - Reservation Agent

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25176388
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Reservations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 <br/>
 <br/>
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 <br/>
 <br/>
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 <br/>
 <br/>
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 <br/>
 <br/>
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Reservations Agent

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