reservation manager

Fairmont

<div>Company Description 
Fairmont RAMLA RIYADH seeks passionate and adventurous individuals to join our incredible team in the KSA heart of Riyadh. Our hotel offers various jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that is working in Fairmont RAMLA Riyadh, and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in a luxury hotel, don't miss out on this opportunity.
Our commitment to Diversity &amp; Inclusion:
Since 1907, Fairmont Hotels &amp; Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity, and inclusion woven into the fabric of our brand&rsquo;s DNA. We pride ourselves on being an equal-opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues, and cultivates individual and collective innovation and performance. Our ambition is to provide all of our People with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our People but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.
Brand Campaign: Fairmont has launched a new global brand campaign, 'Make Special Happen,' celebrating its heritage of hosting iconic events and creating memorable experiences for guests. 
Job Description 
<ul><li>
Analyze market trends, occupancy rates, and competitive positioning to inform pricing strategies.</li><li>
Monitor performance metrics such as RevPAR (Revenue Per Available Room) and ADR (Average Daily Rate).</li><li>
Assist in preparing accurate forecasts for revenue and occupancy.</li><li>
Generate regular reports on revenue performance for management review.</li><li>
Support the implementation of dynamic pricing strategies based on market conditions.</li><li>
Monitor and adjust rates in response to changes in demand and competitor actions.</li><li>
Work closely with sales, marketing, and operations teams to ensure alignment on revenue goals.</li><li>
Provide training and guidance on revenue management practices to relevant staff.</li><li>
Assist in developing promotional campaigns aimed at increasing occupancy during low-demand periods.</li><li>
Collaborate with the marketing team to ensure effective execution of promotions.</li><li>
Analyze customer feedback and market trends to refine service offerings and pricing.</li><li>
Support initiatives to enhance customer loyalty and retention.</li><li>
Utilize revenue management software and tools to track performance metrics and optimize strategies.</li><li>
Stay updated on industry trends and technological advancements in revenue management.</li></ul> 

Qualifications 
<ul><li>
Previous Hotel Manager System experience preferred.</li><li>
Previous Reservation Managerial experience for 2 years is required.</li><li>
Computer-literate in Microsoft Windows applications required.</li><li>
Strong interpersonal and problem-solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Ability to work well under pressure in a fast-paced environment.</li><li>
Ability to work cohesively as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li><li>
Luxury hotel sales experience, having had varied market KSA experience.</li></ul> 

Additional Information 
What is in it for you:<ul><li>
Competitive extended benefits package including medical, vision, and dental for full-time permanent status</li><li>
Employee Travel Program</li><li>
Comprehensive Wellness Platform</li><li>
Discounts on food &amp; beverage</li><li>
Opportunity to develop your talent and grow within Fairmont RAMLA RIYADH and over 5,000 properties with Accor</li></ul>
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit: https://careers.accor.com/
Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS</div>

Reservation Manager

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
The Assistant Reservations Manager supports the Reservations Manager in ensuring the smooth operation of the Reservations Department, contributing to optimal occupancy, revenue performance, and exceptional guest experience in line with Accor and M&ouml;venpick brand standards.
The role focuses on accurate reservation handling, effective inventory management, and close coordination with Front Office, Sales, and Revenue teams to meet operational and commercial objectives.
Key Responsibilities:<ul><li>
Ensure the daily operations of the Reservations Department run smoothly &mdash; manage departmental checklists, monitor tasks and ensure timely completion and review</li><li>
Maintain strong coordination with other hotel departments (Front Office, Groups/Events, Sales/Revenue, and others) to align room allocations, group reservations, room-blocks, pick-up lists, and guest needs</li><li>
Monitor room inventory, room-block allocations, and collaborate with the Groups Department for group bookings, rooming lists, and adjustments as needed</li><li>
Handle guest enquiries, reservation requests, modifications, cancellations &mdash; including from travel agents, corporate accounts, OTAs and direct channels &mdash; ensuring accuracy, timely response, and excellent guest communication</li><li>
Prepare and submit regular reports (daily, monthly or as required) on reservations performance to senior management/administration</li><li>
Ensure compliance with all hotel policies and standards (brand standards, hygiene/safety where applicable, data privacy for guest information)</li><li>
Perform any other duties as assigned by management, especially in support of operational and guest-experience goals</li></ul><div> 
Qualifications</div> 
<ul><li>
Degree or diploma in Hotel Management, Hospitality, Business Administration or related field</li><li>
Minimum 3 years&rsquo; experience in hotel/resort operations, ideally in a Reservations Supervisor or similar role in a luxury hotel/resort environment</li><li>
Strong knowledge of global distribution/reservation systems (e.g. PMS such as &ldquo;Opera&rdquo;) and proficiency in standard office software (e.g. Microsoft Office)</li><li>
Excellent communication skills (written and verbal), customer-service orientation, ability to interact professionally with guests, travel agents, corporate clients</li><li>
Good organizational, multitasking, detail-oriented, time-management and prioritization skills</li></ul></div>

Assistant Reservation Manager

Onetouch Facility Management

<ul><li>Supervise the daily operations of the Reservations department, ensuring all inquiries (phone, email, online) are handled promptly, professionally, and accurately.</li><li>Manage group bookings, corporate contracts, and FIT reservations, optimizing room allocation and rates.</li><li>Monitor and manage room inventory across all distribution channels (Hotel website, OTAs, GDS) to ensure parity and maximize yield.</li><li>Train, mentor, and motivate the reservations team, fostering a culture of exceptional service and continuous improvement.</li><li>Handle complex guest requests, complaints, and reservation issues, providing effective solutions to ensure guest satisfaction.</li><li>Prepare daily, weekly, and monthly reservation reports and forecasts for management.</li><li>Work closely with the Revenue Manager and Sales Department to implement pricing strategies and promotional offers.</li><li>Analyze booking trends and market demand to provide insights for rate planning.</li><li>Ensure all reservation data is accurately input into the Property Management System (WinCloud).</li><li>Ensure all team members are aware of and comply with hotel policies, Dubai's cultural sensitivities, and legal requirements.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Reservation Supervisor

Raffles

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION
The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business</li><li>Conduct training to existing and new agents in the team to maintain and improve reservation selling skills</li><li>Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction</li><li>Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings</li><li>Track calls using standard call conversion sheets and report results daily, weekly and monthly</li><li>Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level</li><li>Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required</li><li>Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)</li><li>Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these</li><li>Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li></ul> 
QUALIFICATIONS<ul><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li></ul> 
EXPERIENCE<ul><li>Minimum 3 years experience in Hotel or Resort.</li><li>Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Reservations Manager - Raffles the Red Sea

Grand Hyatt Al Khobar

<div><div>Summary<div>
To assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.</div></div><div>
Qualifications<div>
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience as Assistant Manager in either Reservation or Front Office, or as Team Leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.</div></div></div>

ASSISTANT MANAGER - RESERVATION (SAUDI NATIONALITY)

Reservations Manager - Fairmont the Red Sea

Majestay Tourism

Position Title: Sales Reservation Executive Location: Cairo, Egypt Reporting To: Reservations ManagerJob Summary: The Sales Reservation Executive is responsible for handling customer bookings for hotels, transfers, tours, and other travel services. The role involves managing reservations, communicating with clients, and coordinating with suppliers to ensure everything runs smoothly.Key Responsibilities:<ul><li>Reservation Management:</li></ul>Handle hotel, transfer, and tour bookings. Ensure all booking details are correct.<ul><li>Client Communication:</li></ul>Respond to client inquiries, confirm bookings, send itineraries and assist with clients&rsquo; special requests in a professional manner.<ul><li>Supplier Coordination:</li></ul>Work with hotels and suppliers to confirm bookings and ensure availability.<ul><li>Customer Service:</li></ul>Provide support to clients via phone, email, or WhatsApp, address concerns, and help with changes or cancellations.<ul><li>Administrative Duties:</li></ul>Keep accurate booking records and assist with reports for the team. Ensure compliance with company policies and procedures.<ul><li>Collaboration:</li></ul>Work closely with other teams to ensure smooth booking processes. Provide feedback to the management team about customer preferences and market trends.Key Requirements:<ul><li>Education &amp; Experience:</li></ul>Bachelor&rsquo;s degree (preferred) or experience in tourism, hospitality, or customer service. Minimum 2 years of experience in reservations or customer service within the travel and tourism industry in Hotels and B2B Portals.<ul><li>Skills &amp; Competencies: Strong communication skills, attention to detail, ability to multitask, and a helpful attitude.</li><li>Technical Skills:</li></ul>Familiarity with UAE visa processing, hotel bookings, and travel regulations is a plus.<ul><li>Language Proficiency: Fluent in English (additional languages such as Arabic, Hindi, or Russian are a plus).</li><li>Location: Must be located or willing to relocate in Cairo, Egypt.</li></ul>Working Conditions: Flexible hours, including weekends and holidays as needed.Compensation: Competitive salary with potential for incentives.Send your CV at hesham.gamal@majestayegypt.com / hesham@majestayegypt.com Majestay Tourism Egypt Where your journey begins.Job Type: Full-timePay: From E&pound;12,000.00 per monthExperience:<ul><li>Reservation in Travel &amp; Tourism: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Cairo (Required)</li></ul>

Reservation Executive - MajeStay Tourism Eypt

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