reservation manager

XIDA Hotel Management L.L.C.

<ul><li>Set and manage competitive room rates to maximize profitability across various seasons.</li><li>Develop and implement revenue management and pricing strategies.</li><li>Track customer trends and market data to identify revenue opportunities.</li><li>Oversee the entire hotel booking process, ensuring accuracy and efficiency.</li><li>Manage room inventory and bookings, filling available spaces while preventing overbooking.</li><li>Handle guest inquiries and resolve issues related to reservations.</li><li>Create and execute promotional campaigns to drive business and occupancy.</li><li>Optimize and expand relationships with distribution channels to reach a wider audience.</li><li>Provide daily, weekly, and monthly performance reports and business development insights.</li><li>Communicate effectively with sales teams and other hotel departments.</li><li>Foster a strong culture of revenue &amp; reservation management throughout the hotel.</li></ul><p>Qualifications:</p><ul><li>Bachelor&rsquo;s degree in Hospitality Management , Business Administration or Economics.</li><li>2 -3 years proven experience in Hospitality Industry in the same role.</li><li>Dubai market experience as a Revenue &amp; Reservation Manager is advantages.</li><li>Strong ability to analyze data and identify revenue opportunities.</li><li>A strong commercial awareness and a drive for achieving goals and success.</li></ul><p>Job Types: Full-time, Permanent, Contract<br/>Contract length: 24 months</p><p>Pay: AED7,000.00 - AED8,000.00 per month</p>

Revenue & Reservation Manager

Accor

<div><b>Job Description</b><p><br>
We are looking for a <b>Reservations Manager</b>, who will be responsible for the following:</p><ul><li>
Direct, guide and train the Reservations team members on their core duties.</li><li>
Achieving Reservation KPI for ALL membership enrollment.</li><li>
Coach, motivate or discipline ambassador when necessary to achieve a successful and positive team environment</li><li>
Focus on and assist in driving LQA, including reporting, training and development of all team members.</li><li>
Close liaison with the Reservations and Revenue regional teams on availability, pricing and methodology.</li><li>
Ensure stop sales on room types, market segments and rate levels are enforced with the team when directed by the hotel GM &amp; Revenue Regional Director.</li><li>
Ensure all arrivals are seamless by managing all arrival checks in conjunction with the reservations and front office teams.</li><li>
Process and input reservations following hotel standard operating procedures.</li><li>
Take direct reservations when necessary, including all Executive Office bookings.</li><li>
Ensuring minimal open outstanding accounts for reservations.</li><li>
Co-ordinate group reservations, ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.</li><li>
Maintain a positive selling approach to maximize yield in both occupancy and business forcasting.</li></ul></div>

Reservation Manager

Sheraton

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
Make it personal. Go the extra step. Play as a team. Do what&rsquo;s right! Sheraton Istanbul Levent rinvites you to unlock a better way to experience the world with a new perspective. As Sheraton Istanbul Levent , the intersection point of art, cuisine and culture, we have an exciting opportunity available for you now! Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div>
<ul><li>2-year degree from an accredited university in Hotel and Tourism Management, or other related study.</li>
<li>At least 3 years experience at Front Office / Reservation disipline</li>
<li>Excellent interpersonal and communication skills</li>
<li>Ability to focus attention on details and to handle multiple tasks</li>
<li>Result driven, proactive and reliable personality</li>
<li>Excellent command of both written and spoken English</li>
<li>No military obligation for male candidates / at least 2 years postponement</li>
</ul>
<br>
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Reservation Supervisor
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Sat&#305;&#351; , Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Ka&#287;&#305;thane
<p>Emniyetevleri Mahallesi, M&ouml;venpick Hotel Istanbul, B&uuml;y&uuml;kdere Caddesi, 4. Levent/Ka&#287;&#305;thane/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div><div>Lostra</div><div>Plaza Ofis</div><div>Spor Salonu</div><div>&#304;badethane</div><div>Kapal&#305; Otopark</div><div>Kuaf&ouml;r</div><div>&#304;&#351;yeri Hekimi</div><div>Terzi</div><div>Dinlenme / Oyun Alan&#305;</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>0-2 y&#305;l
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>15.09.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>9.10.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>14.12.2025</div></div></ul></div>

Reservation Supervisor//Assistant Reservation Manager

<div><div>Company Description</div><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><div><br>
Job Description</div><ul><li><p><br>
Managing staff and ensuring smooth day to day activities for reservation department</p></li><li><p>
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</p></li><li><p>
Planning and using efficient organizational skills to run the daily operation.</p></li><li><p>
Supervising on-the-job and weekly training held by team leader for all staff.</p></li><li><p>
To keep reservations staff informed on all changes or developments within the hotel and the company.</p></li><li><p>
To spot-Check reservations made the previous day and Check all VIP arrivals</p></li><li><p>
Training, developing, and motivating staff to increase productivity.</p></li><li><p>
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.</p></li><li><p>
Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.</p></li><li><p>
Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.</p></li><li><p>
Assisting to Reservations Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.</p></li><li><p>
Understands and utilizes a consistent approach to selling in order to support the sales team.</p></li><li><p>
Ensures a sales attitude is adopted</p></li><li><p>
Ensures and maintains the security of information relating to customers and personnel in the hotel.</p></li><li><p>
Complies with all company policies and procedures relating to guest services and all systems.</p></li><li><p>
Computer literate with excellent written and oral proficiency</p></li><li><p>
Sound knowledge of English language</p></li><li><p>
Tactful and patient.</p></li><li><p>
Able to communicate clearly and willing to help others</p></li><li><p>
Flexible and diplomatic when dealing with demanding and unreasonable guests</p></li><li><p>
Carry out any other reasonable task (which may not be stated here) as requested.</p></li><li><p>
Assist in Task Force Teams for new openings.</p></li></ul><div><br>
Qualifications</div><p><br>
Minimum one year experience with the same position in a 5 star hotel and University degree.</p></div>

Assistant Reservation Manager (Saudi National Only)

Howard Johnson Plaza By Wyndham

<p>The Reservation &amp; Revenue Manager is responsible for maximizing the hotel&rsquo;s room revenue through effective management of reservations, rate strategies, distribution channels, and forecasting. This role ensures optimal occupancy and average daily rate (ADR) while maintaining excellent guest service standards.</p><p><b>Revenue Management</b></p><ul><li>Develop and implement pricing strategies to optimize revenue and occupancy.</li><li>Analyze market trends, competitor performance, and demand forecasts to recommend rate adjustments.</li><li>Prepare daily, weekly, and monthly revenue reports for management review.</li><li>Monitor performance against budgets, forecasts, and KPIs (RevPAR, ADR, Occupancy).</li><li>Ensure correct inventory allocation across all distribution channels (OTA, GDS, brand website, direct bookings).</li><li>Collaborate with Sales &amp; Marketing to align revenue strategies with promotions and packages.</li></ul><p><b>Reservations Management</b></p><ul><li>Oversee and manage the reservations team to ensure accurate, efficient, and friendly booking services.</li><li>Maintain room inventory control and manage group blocks, allotments, and contracts.</li><li>Handle VIP reservations, special requests, and corporate client bookings.</li><li>Ensure reservation standards are followed (e.g., deposit policy, cancellation policy, booking confirmations).</li><li>Implement upselling and cross-selling strategies to increase revenue</li></ul><p>Minimum 3&ndash;5 years&rsquo; experience in Revenue Management and/or Reservations, preferably in an international hotel.</p><p><b>Key Competencies</b></p><ul><li>Strategic Thinking &amp; Decision Making</li><li>Commercial Acumen</li><li>Customer Service Orientation</li><li>Team Leadership</li><li>Problem-Solving Skills</li><li>Flexibility &amp; Adaptability</li></ul><p>Job Type: Full-time</p>

Reservation & Revenue Manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25149802<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Sheraton Istanbul Levent, Buyukdere Caddesi No 3-4, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34330<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p><p><br>
</p><p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Reservations Supervisor//Assistant Reservation Manager

Mövenpick

<div><b>Company Description</b><p><b><br>
&quot;Why work for Accor?</b></p><p>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p><br>
<b>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</b></p><b><br>
Job Description</b><p><br>
We are seeking a highly organized and customer-focused Reservation Supervisor to join our team at Movenpick Resort Aswan , Egypt. As a Reservation Supervisor, you will supervise the operations of the reservation department during shift by assisting to coordinate operational plans to meet hotel sales targets</p><ul><li>
Ensuring daily tasks and checklists for all reservation colleagues are completed</li><li>
Ensure all Reservation Agents are well trained and informed of all rates, promotions, and corporate programs</li><li>
To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, date, room rates and any pre-arrange limousine airport pick-up, etc and send to Front desk and Concierge one if any change</li><li>
Ensure the best selection for the guest and ensure revenue is maximize through upselling.</li><li>
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.</li><li>
To check the last night no-show and cancellation report</li><li>
To train the Reservation Agent to handle the group bookings</li><li>
Maintain a close and effective working relationship with all departments</li><li>
Book room reservation requests, enter rooming lists and update accurate information in the system.</li><li>
Manage group reservations, constant communication with event planner and balancing inventory.</li><li>
Supervise Reservation Services</li><li>
Maintains a clean and organized work area.</li><li>
All reservation modifications are updated on the property management system immediately and accurately in case of any changes.</li><li>
To co-ordinate with Sales Department, Front Desk or others department.</li><li>
Recommend property facilities and assist guest with information and special requested.</li><li>
To operate the Reservations Department in case of the Reservations Manager on absent.</li><li>
Other duties and responsibilities as assigned by reservation Manager</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum of 2 years of relevant experience in the hotel industry</li><li>
Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera Competencies</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Good presentation and influencing skills</li><li>
Good communication skills</li><li>
Good problem handling skills</li><li>
Good Time management</li></ul></div>

Reservation Supervisor

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