reservation manager

Mövenpick

<div>Company Description 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS. 
Job Description 
We are seeking a highly organized and customer-focused Reservation Manager to join our team in M&ouml;venpick Waterpark Resort &amp; SPA Soma Bay. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.<ul><li>
Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service</li><li>
Develop and implement strategies to optimize occupancy rates and maximize revenue</li><li>
Lead, train, and motivate the reservations team to meet and exceed performance targets</li><li>
Monitor and analyze reservation trends, providing regular reports and insights to senior management</li><li>
Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences</li><li>
Handle complex reservations, including group bookings and VIP guests</li><li>
Resolve customer complaints and issues promptly and professionally</li><li>
Ensure accurate and up-to-date information in the reservation system</li><li>
Stay informed about local events, promotions, and competitors to adjust strategies accordingly</li><li>
Implement and maintain standard operating procedures for the reservations department</li></ul> 

Qualifications 
<ul><li>
Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel</li><li>
Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles</li><li>
Excellent leadership and team management skills</li><li>
Exceptional customer service and communication abilities</li><li>
Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently</li></ul>
Flexibility to work various shifts, including weekends and holidays, as needed 
Additional Information 
<ul><li>
Good communication and customer contact skills</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Self-motivated and energetic</li><li>
Well-presented and professionally groomed at all times</li></ul></div>

Reservation Manager

Dusit Thani Dubai

To assist Reservation Manager to management of daily, weekly and monthly reports and projects as defined and requested by the DOSM. 
 Submit requested reports and information in a timely manner. 
 Proactively promote other sister properties of the Dusit Hotels and Resorts. 
 Motivates the reservation team by creating and maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel. 
 To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale. 
 Develop short, medium and long term reservation strategies to support the overall hotel business needs. 
 Maintains high level of effective communications with guests and colleagues. 
 Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel. 
 Participates in community projects or activities in order to promote the hotel s image and cooperates to improve community relationship. 
 Maintain a very good reputation for the hotel and assist to increase the overall profitability of the hotel.

Assistant Manager Reservations

AL SHURFA BAY RESTAURANT CAFE LLC

Job Summary:The Restaurant Hostess is the first point of contact for guests at our 5-star restaurant. This role is essential in ensuring a positive and welcoming experience for all guests from the moment they arrive until they leave. The hostess is responsible for greeting guests, managing reservations, seating guests, and providing overall support to the restaurant team to ensure the smooth operation of the dining area.Key Responsibilities:1. Greeting and Seating:<ul><li>Welcome guests warmly as they arrive at the restaurant.</li><li>Verify reservations and guide guests to their assigned tables.</li><li>Manage the seating plan and ensure a balanced flow of guests to ensure service efficiency.</li></ul>2. Reservation Management:<ul><li>Handle reservations via phone, email, and online booking systems.</li><li>Confirm reservations and respond to any inquiries regarding dining options, special requests, and other concerns.</li><li>Maintain an organized reservation book or system.</li></ul>3. Guest Relations:<ul><li>Provide excellent customer service and address any guest concerns or complaints promptly and professionally.</li><li>Build rapport with regular guests and VIPs, remembering their preferences and special requests.</li></ul>4. Coordination:<ul><li>Communicate effectively with the restaurant staff, including servers, kitchen staff, and management, to ensure smooth operations.</li><li>Monitor the dining area to anticipate and respond to guest needs and ensure tables are turned over efficiently.</li></ul>5. Ambience and Cleanliness:<ul><li>Ensure the hostess station and entrance are clean, organized, and visually appealing.</li><li>Monitor the dining area to maintain a tidy and pleasant environment for guests.</li></ul>6. Special Events and Promotions:<ul><li>Assist with the planning and coordination of special events, promotions, and private parties.</li><li>Provide guests with information about ongoing promotions and events.</li></ul>7. Administrative Duties:<ul><li>Maintain accurate records of reservations and guest preferences.</li><li>Assist with administrative tasks as needed, including generating reports and managing guest feedback.</li></ul>Qualifications:<ul><li>Experience: Previous experience as a hostess or in a customer service role, preferably in a high-end or fine dining establishment.</li><li>Skills:</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in reservation management software and Microsoft Office Suite.</li><li>Ability to remain calm and professional in a fast-paced environment.</li><li>Good physical stamina and the ability to stand for extended periods.</li><li>Proficient both in English &amp; Arabic languages.</li></ul>Candidates must be available for immediate hiring.Arabic Syrian &amp; Lebanese is an advantage in this position.Job Type: Full-timePay: From AED5,000.00 per month

FEMALE RESTAURANT HOSTESS

New Arabian Holiday Homes Rental LLC

<ul><li>Always has a consistently professional attitude</li></ul><ul><li>Able to handle any guest special request</li></ul><ul><li>Utilize marketing skills to make outbound call to regular guest during promotions</li></ul><ul><li>Working with sales &amp;amp; marketing to increase reservations</li></ul><ul><li>Handle online channels and Tour operator</li></ul><ul><li>Responsible for the best practice standard to include competitor analysis; inventory availability by channel; pricing control and new pricing concepts</li></ul><ul><li>Ensure website booking process in maintained up to date and functional</li></ul><ul><li>Responsible for DTCM monthly statistics report.</li></ul><ul><li>Develop and maintain positive working relationship with others.</li></ul><ul><li>Work with passkey to resolve interface issues to include accurate room pick up, duplicates, and reservations.</li></ul><ul><li>Respond to challenges and obstacles with confidence, team work and positive attitude</li></ul><ul><li>Provide excellent service and hospitality following the brand guidelines to both internal and external customer.</li></ul><ul><li>Assist in the daily review of Hotel Rate/Occupancy performance with focus on improving overall performance</li></ul><ul><li>Maintain a professional working relationship and promote open lines of communication with Housekeeping supervisor, Engineering, Maintenance and other departments.</li></ul><ul><li>To develop strong working relationships with all guests &amp;amp; clients in order to maximize sales opportunities and generate business for the future</li></ul><ul><li>Manage and coordinate all group and individual reservations</li></ul><ul><li>Coordinate front office activities to ensure work updates are consistently maintained all correspondences promptly handled on the same day received.</li></ul>Experience:Minimum 2 years working experience in Reservation DepartmentJob Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthExperience:<ul><li>Hotel Reservation: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Reservation Executive

Tamr Inn Hotel

We are looking for a sharp, fast-learning Reservation Executive who can handle daily bookings, OTA updates, guest communication, and PMS entries with accuracy. You must be confident, organized, and able to multitask under pressure.Responsibilities<ul><li>Manage reservations through phone, email, WhatsApp, and OTAs</li></ul><ul><li>Update room availability, rates, and restrictions in PMS</li></ul><ul><li>Coordinate with Front Office for smooth check-ins</li></ul><ul><li>Handle guest queries professionally</li></ul><ul><li>Check incoming bookings for errors, special requests, or payment issues</li></ul><ul><li>Maintain daily reports and ensure accurate data entry</li></ul><ul><li>Assist with upselling room categories and meal plans</li></ul>Requirements<ul><li>Female candidates only</li></ul><ul><li>Minimum 1 year hotel experience</li></ul><ul><li>PMS knowledge (basic) is required</li></ul><ul><li>Strong communication in English &amp; Hindi</li></ul><ul><li>Ability to handle busy shifts</li></ul><ul><li>Ready to join immediately</li></ul>Job Type: Full-timePay: From AED2,500.00 per month

Smart Trip Tourism LLC

Smart Trip Tourism LLC is a UAE-based travel and tourism company offering global visa services, inbound and outbound tours, holiday packages, and UAE excursions.Job Description: We&rsquo;re looking for a Female Travel Consultant/Reservation Executive for our Sharjah travel desk at Hotel. The ideal candidate should have at least 2 years of UAE experience in a similar role and be fluent in Arabic.Key Responsibilities:<ul><li>Coordinate and manage daily travel bookings and client inquiries.</li><li>Assist customers with visa processing, tour packages, and transportation arrangements.</li><li>Communicate effectively with clients, suppliers, and partners.</li><li>Ensure smooth operations and excellent customer experience.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in travel or tourism in the UAE.</li><li>Fluent in Arabic and proficient in English.</li><li>Strong communication and organizational skills.</li><li>Customer-oriented and able to multitask efficiently.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>Travel Coordinator: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Expected Start Date: 15/11/2025

MajeStay Tourism

Reservation Management: Handle hotel, transfer, and tour bookings. Ensure all booking details are correct. Client Communication: Respond to client inquiries, confirm bookings, send itineraries and assist with clients’ special requests in a professional manner. Supplier Coordination: Work with hotels and suppliers to confirm bookings and ensure availability. Customer Service: Provide support to clients via phone, email, or WhatsApp, address concerns, and help with changes or cancellations. Administrative Duties: Keep accurate booking records and assist with reports for the team. Ensure compliance with company policies and procedures. Collaboration: Work closely with other teams to ensure smooth booking processes. Provide feedback to the management team about customer preferences and market trends.

Sales Reservation Executive

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