reservation manager

Marriott International

<div>Additional Information 
Job Number26022513 
Job CategoryReservations 
LocationRenaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We&rsquo;re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Reservation Manager

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
<ul><li>
Assist the Reservations Manager in overseeing daily reservation operations</li><li>
Manage and respond to customer inquiries relating to bookings</li><li>
Maintaining accurate records of all reservations and assisting with inquiries and bookings.</li><li>
Ensure accuracy and efficiency in booking processes</li><li>
Maximizing hotel revenues by promoting upselling and ensuring efficient availability control procedure</li><li>
Maintain up-to-date knowledge of reservation policies and systems</li><li>
Address and resolve reservation-related issues and complaints</li><li>
Developing and maintaining communication with major sources of business and advising the Reservations Manager on feedback.</li><li>
Ensuring compliance with hotel policies, pricing strategies, and brand standards.</li><li>
Daily pick-up analysis, strategy adjustments, and reporting</li><li>
Working closely with the Front Office and Sales teams to ensure seamless guest experiences.</li><li>
Analyze reservation trends and provide reports to management</li><li>
Train and mentor reservation staff as needed</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field</li><li>
2+ years of experience in a reservations senior role</li><li>
Strong communication and customer service skills</li><li>
Proven ability to manage multiple tasks efficiently</li><li>
High level of attention to detail</li><li>
Proficiency in reservation software</li><li>
Ability to work under pressure and in a fast-paced environment</li><li>
Strong problem-solving skills</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Fluency in English 
additional languages are a plus 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Assistant Reservation Manager - Sofitel Cairo Downtown Nile

Suna Properties

We are looking for an experienced Reservation Manager to handle all reservation operations for our Holiday Homes business. The ideal candidate must be highly responsive, organized, and fully knowledgeable in reservation systems and pricing strategies.Key Responsibilities<ul><li>Manage all reservations through platforms including Hostaway, OTAs, social media, and company websites.</li><li>Respond to guest messages immediately (within the same minute) across all channels.</li><li>Ensure 100% availability to manage bookings and guest inquiries.</li><li>Set up, update, and adjust pricing, availability, and promotions daily.</li><li>Maintain accurate listings, calendars, and booking information across all platforms.</li><li>Handle all social media messages, comments, and inquiries in a timely and professional manner.</li><li>Coordinate with housekeeping and operations teams for check-in/check-out schedules.</li><li>Resolve guest concerns and provide excellent customer service.</li><li>Prepare reservation reports and monitor performance.</li></ul>Requirements<ul><li>4&ndash;5 years of proven experience in Reservation Management, preferably in Holiday Homes / Hospitality.</li><li>Strong experience using Hostaway or similar channel manager systems.</li><li>Excellent communication skills with fast response ability.</li><li>Strong knowledge of OTA platforms and social media handling.</li><li>Ability to multitask, work under pressure, and manage urgent situations.</li><li>Experience in pricing, revenue management, and occupancy optimization.</li><li>Highly organized, responsible, and detail-oriented.</li></ul>Benefits<ul><li>Competitive salary</li><li>Opportunity for career growth</li><li>Visa/ as per UAE labour law</li></ul>Job Types: Full-time, Permanent, Contract

Reservation Officer – Holiday Homes

Grand Hyatt Al Khobar Hotel And Residences

<div>
 <ul>
 <li>
 
 Description
 
 </li>
 </ul>
 
 To assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.
 
 
 
 
 <ul>
 <li>
 
 Qualifications
 
 </li>
 </ul>
 
 Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience as Assistant Manager in either Reservation or Front Office, or as Team Leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.
 
</div>

Assistant Manager - Reservation (Saudi National)

Mövenpick

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a detail-oriented and customer-focused Reservation Supervisor to join our hospitality team in ElGouna - Hurghada, Egypt. In this supervisory role, you will oversee reservation operations, lead a team of reservation agents, and ensure exceptional service delivery to our guests. You will be responsible for managing daily reservations, maintaining operational efficiency, and fostering a supportive work environment that prioritizes customer satisfaction and organizational excellence.<ul><li>
Supervise and manage the daily activities of the reservation team, ensuring adherence to company policies and service standards</li><li>
Monitor reservation systems and processes to optimize efficiency and accuracy in booking management</li><li>
Handle complex customer inquiries and resolve reservation-related issues with professionalism and empathy</li><li>
Train, mentor, and provide performance feedback to reservation staff to support their professional development</li><li>
Analyze reservation data and trends to identify opportunities for process improvement and cost optimization</li><li>
Maintain accurate records and documentation of all reservations and customer interactions</li><li>
Coordinate with other departments including front desk, housekeeping, and management to ensure seamless guest experiences</li><li>
Ensure compliance with company procedures and hospitality industry standards</li><li>
Manage peak periods and staffing schedules to maintain service quality during high-demand seasons</li><li>
Generate reports on reservation metrics, team performance, and operational KPIs for management review</li></ul> 

Qualifications 
<ul><li>
Minimum 2-3 years of experience in a reservation or hospitality environment</li><li>
Proven supervisory or team leadership experience</li><li>
Proficiency with reservation management systems and hotel property management software</li><li>
Strong communication and interpersonal skills with the ability to lead and motivate a team</li><li>
Excellent customer service orientation and problem-solving abilities</li><li>
Exceptional organizational and time management skills</li><li>
Attention to detail and accuracy in data entry and record-keeping</li><li>
Ability to multitask and work effectively in a fast-paced environment</li><li>
High school diploma or equivalent; hospitality certification or training preferred</li><li>
Fluency in English; additional language skills (Arabic preferred) are advantageous</li><li>
Knowledge of the Hurghada tourism market and hospitality industry standards is a plus</li></ul> 

Additional Information 
Arabic &amp; English language is a must</div>

Reservation Super Visor

JW Marriott, Bengaluru

<div>
 
 
 POSITION SUMMARY
 
 
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 
 PREFERRED QUALIFICATIONS
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 
 
 
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
</div>

Reservation Associate

Fairmont

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.
Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize. 
Job Description<ul><li> 
Support to the Director of Revenue Management on long-term business plans and manage the revenue management budget processes.</li><li>Preparation of Revenue Management meetings providing insights based on reporting data.</li><li>Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business.</li><li>Conduct regular performance reviews and optimize pricing and inventory.</li><li>Mentor, coach and develop junior team members in Reservation &amp; Royal Service management practices.</li><li>Drive initiatives to enhance guest satisfaction and sustainability efforts.</li><li>Collaborate with sales, finance, and front office teams to achieve revenue goals.</li><li>Ensure reservations are optimized by coordinating with the reservations team.</li><li>Monitoring development needs to determine necessary enhancement needs</li><li>Develop an evolving culture of understanding and best practice in the changing distribution landscape, including online travel agencies and distribution networks.</li></ul> 
Qualifications<ul><li> 
3-5 years of experience in revenue &amp; reservation management roles.</li><li>Proven team management skills, with a track record of getting the best out of people and driving high-performance.</li><li>Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth.</li><li>Advanced knowledge of revenue management principles.</li><li>In-depth knowledge of the distribution landscape, online travel agencies, and emerging market trends.</li><li>A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders.</li><li>Being curious &amp; open-minded</li></ul> 
Additional Information 
Your team and working environment: 
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Assistant Director of Revenue & Reservation

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