reservation manager

Crowne Plaza Hotel

<div>We&rsquo;re looking for a results-driven Reservation Manager to lead our reservations team. As part of the IHG family, you&rsquo;ll manage all aspects of the reservation process, ensuring maximum occupancy and revenue while delivering exceptional guest service. You&rsquo;ll oversee booking strategies, coordinate with sales and front office teams, and ensure smooth, efficient operations aligned with IHG brand standards.

Key Responsibilities

Manage the reservations team, providing leadership, coaching, and performance feedback.

Oversee daily reservation operations, ensuring accuracy and efficiency.

Develop and implement strategies to maximize room occupancy and revenue.

Monitor booking trends, analyze data, and adjust strategies accordingly.

Ensure all guest inquiries and booking requests are handled promptly and professionally.

Collaborate closely with Sales, Revenue Management, and Front Office departments.

Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.

Prepare regular reports on reservations performance and forecast future demand.

Ensure compliance with IHG brand standards, policies, and procedures.

Key Skills &amp; Experience

Proven experience in hotel reservations management or related roles.

Strong leadership and team management skills.

Excellent communication and customer service abilities.

Analytical mindset with proficiency in reservation systems and revenue management tools.

Ability to work under pressure and meet targets.

Knowledge of distribution channels and online booking platforms.

Flexibility to work varied shifts, including weekends and holidays.

At IHG, we care about our people and guests. When you join us, you become part of a global family dedicated to delivering True Hospitality for Good.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<h3 class="jobSectionHeader">About the role
</h3>Four Seasons Resort Sharm El Sheikh is seeking an experienced and results-driven Reservations Manager to oversee the reservations operation and contribute to maximizing revenue and guest satisfaction. This role is vital in leading the team to provide seamless, high-quality service while ensuring room availability and pricing are managed strategically.
<h3 class="jobSectionHeader">What you will do
</h3><ul><li>Lead, train, and mentor the Reservations team, ensuring professional and efficient service in line with Four Seasons standards.
</li><li>Manage room and rate availability to maximize occupancy and revenue, using strategic forecasting and analysis.
</li><li>Collaborate with the Sales team to manage group bookings, ensuring accurate tracking of files, cut-off dates, and special requirements.
</li><li>Oversee daily operations including handling VIP bookings, return guest preferences, and special requests.
</li><li>Control and analyze daily pick-up, cancellations, no-shows, and sources of reservations to guide business decisions.
</li><li>Prepare and distribute daily, weekly, and monthly occupancy and revenue forecasts.
</li><li>Maintain accurate records and ensure timely distribution of reservation confirmations and guest communication.
</li><li>Resolve guest concerns and billing disputes with professionalism and discretion.
</li><li>Ensure all staff are trained in hotel services, room categories, and upselling techniques to enhance revenue and guest experience.
</li><li>Liaise with other Four Seasons properties and local Reservations Managers to share best practices and enhance performance.
</li></ul><h3 class="jobSectionHeader">What you bring
</h3><ul><li>Education: Bachelor's degree in hospitality management or related field, or equivalent combination of education and experience.
</li><li>Experience: Minimum 2 years in a managerial role within the (Reservations Department or Rooms Division) with proven success in leading and developing a team.
</li><li>Leadership &amp; Communication: Strong leadership skills with excellent interpersonal, verbal, and written communication abilities in English, additional languages are an advantage.
</li><li>Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook) and strong overall computer literacy.
</li><li>Systems Knowledge: Hands-on experience with hotel property management system.
</li><li>Problem-Solving &amp; Organization: Ability to remain composed under pressure, prioritize tasks effectively, and maintain accuracy in high-volume situations.
</li><li>Guest Focus: Demonstrated commitment to exceptional guest service, ensuring each reservation inquiry is handled with care, accuracy, and professionalism.
</li></ul><h3 class="jobSectionHeader">What we offer:
</h3><ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>Transportation provided to and from the resort
</li><li>Career advancement opportunities within the Four Seasons global network
</li><li>Work in a multicultural, supportive team in one of Egypt&rsquo;s most beautiful Red Sea destinations
</li></ul><h3 class="jobSectionHeader">Schedule &amp; Hours:
</h3><ul><li>Full-time position</li></ul></div>

Accor

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description 
As Reservations Manager, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Work with the sales team to maximise leisure, corporate and group rates</li><li>
Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li><li>
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li><li>
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li><li>
Ensure Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li><li>
Build strong relationships with guests and colleagues in order to gain full understanding of their needs and work to serve them effectively</li><li>
Assist in the recruiting, managing, training and developing of the Team</li><li>
Participate in the organisation of hotel promotional activities</li></ul> 

Qualifications 
<ul><li>
Knowledge of Opera Cloud</li><li>
Previous experience with reservations in the hotel/leisure sector</li><li>
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li><li>
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li><li>
Excellent selling capabilities and the ability and desire to coach selling techniques to team members</li><li>
Excellent organisation and planning skills</li><li>
Accountable and resilient</li><li>
Flexibility to respond to a range of different work situations</li></ul></div>

Conservatorium Hotel

<div><div><div>Assistant Reservation Manager
 <div></div><div><div><ul><div>543417
</div> </ul></div><div></div><div><ul><div>Sales, Marketing &amp; Communications
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental Bosphorus, Istanbul
</div></div></ul></div></div><div><h2 class="jobSectionHeader">The Group</h2>

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
<h2 class="jobSectionHeader">
The Hotel</h2>

Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in T&uuml;rkiye. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuru&ccedil;e&#351;me, right next to the unique Bosphorus.

Redefining luxury with its sophisticated design and architecture inspired by Istanbul's uniquely beautiful mansions and palaces, our hotel is located on the shores of the Bosphorus with two outdoor pools in the city center with lush and generous gardens, 100 spacious rooms and suites with large living spaces, rich Sunday brunches with Turkish and international cuisine, Novikov Restaurant, the international representative of modern Asian and Italian cuisines; Olea &amp; Bar, offering the most exclusive flavors of Italian cuisine; Hakkasan, world-renowned for its innovative interpretation of China's traditional Cantonese cuisine; and Bosphorus Lounge, home to delicious snacks and tea-time rituals. The Spa at Mandarin Oriental Bosphorus, Istanbul is the city's most comprehensive health, beauty, and wellness center with 3,500 square meters of The Spa at Mandarin Oriental Bosphorus, Istanbul. 
 
Duties and Responsibilities 
<ul>
<li>To manage team and inventory always maximize revenues as well as guide the team to achieve goals.</li>
<li>To be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members.</li>
<li>To ensure that audited results meet the standards required in LQE, MOQA and Forbes.</li>
<li>To supervise on daily basis with the reservation team the tracking of the no-show and cancellation reservations as well as daily arrivals for all guest requests to be carried out and communicated.</li>
<li>To check daily arrivals to ensure all necessary billing instructions are applied to reservations.</li>
<li>To ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, billing and processing contracts and motivating the team to increase productivity and monitoring their performance.</li>
<li>To monitor same day selling procedures to maximize room revenue and control property occupancy</li>
<li>To have a full understanding of the property&rsquo;s primary target customer and service expectations; serve the customer by understanding their business, business issues and concern to offer better business solutions</li>
<li>To ensure all requests are handled by the team in a time frame set by the company</li>
<li>To ensure colleagues have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties</li>
<li>To support customer loyalty and property brand standards by delivering service excellence throughout each customer experience</li>
<li>To build strong relationships with customers, guests and colleagues in order to gain a full understanding of their needs and work to serve them effectively</li>
<li>To set a positive example for the Reservations Department</li>
<li>To handle guest complaints and disputes</li>
<li>To develop, implement and maintain a departmental orientation program for colleagues to receive the appropriate new hire training to successfully perform their job</li>
<li>To manage team performance through developments plans, monitoring progress on a monthly basis</li>
<li>To utilize all available on the job training tools for colleagues</li>
<li>To create monthly labor scheduling for team</li>
<li>To ensure an excellent working relationship with all colleagues within the hotel</li>
<li>To carry out any other duties that may be reasonably requested by the Department Head.</li></ul> 


Requirements
<ul><li>Degree or Diploma in Hospitality Management or relevant education.</li><li>Minimum 4 years working experience in the luxury hotel industry; international experience preferred.</li><li>Knowledge of travel trade accounts.</li><li>Proficient in written and spoken English and Turkish.</li><li>Able to liaise effectively with corporate/government.</li><li>Excellent presentation and communication skills.</li><li>Ability to work under pressure.</li><li>Strong leadership skills and ability to develop and motivate his/her team.</li><li>Outgoing and enthusiastic personality.</li><li>Possess high degree of stamina, agility, and flexibility.</li></ul></div></div></div></div>

Assistant Reservation Manager

IHG Hotels & Resorts

<div><div>Franchise Hotel - Assistant Reservation Manager
<div></div><div><div>Hotel Brand: VOCO Hotels
 
Location: United Arab Emirates, Dubai
Hotel: VX Monaco Hotel &ndash; Dubai World Islands - (DXBCA)
Job number: FRDXBCA4204<div> 
 
 
</div></div><div><div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.</div> 

<div>About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels. 
Your day to day
<ul>
<li>Reservations Management
<ul>
<li>Oversee daily operations of the reservations team, ensuring accuracy in bookings, confirmations, and guest correspondence.
</li>
<li>Manage group and individual reservations, including special requests, VIP arrangements, and long-stay requirements.
</li>
<li>Ensure all reservations are entered correctly in the system with updated rates, availability, and policies.
</li>
</ul>Revenue &amp; Sales Support
<ul>
<li>Support revenue management strategies by monitoring booking pace, market trends, and demand patterns.
</li>
<li>Assist in maximizing occupancy and revenue through upselling, cross-selling, and promoting packages.
</li>
<li>Work closely with Sales &amp; Marketing to convert leads, group bookings, and special events.
</li>
</ul>Team Leadership
<ul>
<li>Train, guide, and supervise reservations agents to maintain high service standards.
</li>
<li>Monitor team performance and provide feedback, coaching, and development opportunities.
</li>
<li>Ensure adherence to company policies, procedures, and brand standards.
</li>
</ul>Guest Experience
<ul>
<li>Maintain excellent communication with guests, handling queries, complaints, and special requests promptly.
</li>
<li>Ensure VIP guests and repeat customers receive personalized reservation service.
</li>
<li>Support smooth check-in/check-out processes by coordinating with Front Office and other departments.
</li>
</ul>Administration &amp; Reporting
<ul>
<li>Prepare daily, weekly, and monthly reports on reservations, cancellations, and room occupancy trends.
</li>
<li>Ensure compliance with data privacy, payment security, and hotel policies.
</li>
<li>Provide feedback to management on system improvements and process enhancements.</li></ul> 
</li>
</ul> 
What we need from you
<ul>
<li>Bachelor&rsquo;s degree in Hospitality, Business, or related field.
</li>
<li>2&ndash;4 years&rsquo; experience in reservations, preferably in a luxury hotel or resort.
</li>
<li>Knowledge of Opera PMS / CRS or other hotel reservation systems.
</li>
<li>Strong communication and customer service skills.
</li>
<li>Analytical mindset with attention to detail.
</li>
<li>Fluency in English (Arabic or Russian is an advantage).
</li>
<li>Leadership skills with the ability to train and motivate a team</li></ul> 
 
What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you&rsquo;ll become part of our hotel family.</div></div></div></div></div>

Franchise Hotel - Assistant Reservation Manager

Nest & Rest

Job Overview:We are seeking a dynamic and experienced Reservation Manager / Revenue Manager to oversee our bookings, manage pricing strategies, and ensure optimal occupancy rates. The ideal candidate will have a strong background in holiday home operations and be highly proficient with platforms such as Airbnb, Booking.com, Bayut, Dubizzle, and other OTAs and listing portals.Key Responsibilities:<ul><li>Manage all reservations and booking inquiries across multiple platforms</li><li>Optimize pricing and availability using dynamic pricing tools and market trends</li><li>Coordinate with housekeeping and maintenance teams for smooth guest check-ins and check-outs</li><li>Monitor and adjust listings on Airbnb, Booking.com, Bayut, Dubizzle, etc., ensuring accuracy and high visibility</li><li>Track and analyze booking performance, occupancy rates, and revenue reports</li><li>Respond promptly to guest queries, reviews, and complaints to ensure 5-star ratings</li><li>Liaise with property owners to provide updates and performance reports</li><li>Develop strategies to increase direct bookings and reduce cancellations</li><li>Ensure compliance with local tourism and short-term rental regulations</li></ul>Requirements:<ul><li>Minimum 01 years of experience in the holiday home or short-term rental industry</li><li>Strong knowledge of online platforms: Airbnb, Booking.com, Bayut, Dubizzle, and others</li><li>Experience with channel managers, PMS systems, and dynamic pricing tools</li><li>Excellent communication and customer service skills</li><li>Strong analytical and problem-solving abilities</li><li>Ability to work independently and handle multiple properties</li><li>Fluent in English (Arabic is a plus)</li></ul>What We Offer:<ul><li>Competitive salary based on experience</li><li>Performance-based bonuses</li><li>Friendly and supportive team environment</li><li>Opportunity for career growth in a rapidly expanding company</li><li>Exposure to a dynamic and exciting hospitality market</li></ul>Job Type: Permanent

Reservation Manager / Revenue Manager (Holiday Homes)

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.<h4 class="jobSectionHeader"> 
Your day to day
<ul>
<li>Reservations Management
<ul>
<li>Oversee daily operations of the reservations team, ensuring accuracy in bookings, confirmations, and guest correspondence.
</li>
<li>Manage group and individual reservations, including special requests, VIP arrangements, and long-stay requirements.
</li>
<li>Ensure all reservations are entered correctly in the system with updated rates, availability, and policies.
</li>
</ul>Revenue &amp; Sales Support
<ul>
<li>Support revenue management strategies by monitoring booking pace, market trends, and demand patterns.
</li>
<li>Assist in maximizing occupancy and revenue through upselling, cross-selling, and promoting packages.
</li>
<li>Work closely with Sales &amp; Marketing to convert leads, group bookings, and special events.
</li>
</ul>Team Leadership
<ul>
<li>Train, guide, and supervise reservations agents to maintain high service standards.
</li>
<li>Monitor team performance and provide feedback, coaching, and development opportunities.
</li>
<li>Ensure adherence to company policies, procedures, and brand standards.
</li>
</ul>Guest Experience
<ul>
<li>Maintain excellent communication with guests, handling queries, complaints, and special requests promptly.
</li>
<li>Ensure VIP guests and repeat customers receive personalized reservation service.
</li>
<li>Support smooth check-in/check-out processes by coordinating with Front Office and other departments.
</li>
</ul>Administration &amp; Reporting
<ul>
<li>Prepare daily, weekly, and monthly reports on reservations, cancellations, and room occupancy trends.
</li>
<li>Ensure compliance with data privacy, payment security, and hotel policies.
</li>
<li>Provide feedback to management on system improvements and process enhancements.</li></ul></li> 
</ul>
 
What we need from you
<ul>
<li>Bachelor's degree in Hospitality, Business, or related field.
</li>
<li>2-4 years' experience in reservations, preferably in a luxury hotel or resort.
</li>
<li>Knowledge of Opera PMS / CRS or other hotel reservation systems.
</li>
<li>Strong communication and customer service skills.
</li>
<li>Analytical mindset with attention to detail.
</li>
<li>Fluency in English (Arabic or Russian is an advantage).
</li>
<li>Leadership skills with the ability to train and motivate a team</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

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