reservation sales agent

Deluxe Holiday Homes

<div><p><b>Deluxe Holiday Homes </b>is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.</p><p></p><p><b>
About the role: </b>We are seeking a highly motivated and customer-oriented individual to join our Revenue department as a <b>Reservation Sales Agent</b>. In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest<br>
<br>
<b>Responsibilities:</b></p><ul><li><p>
Conduct outgoing calls to existing guests to offer extension of stays or promotions</p></li><li><p>
Approach customers in advance and follow-up about renewals</p></li><li><p>
Upselling services to current guests and potential guests who wish to book</p></li><li><p>
Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)</p></li><li><p>
Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension</p></li><li><p>
Establish and handle connections with Travel agencies and other partners for long-term partnership.</p></li><li><p>
Arrange face to face viewings and close bookings accordingly</p></li><li><p>
Familiarize features and location of each property to answer inquiries more effectively</p></li><li><p>
Recording confirmed bookings accurately on the database in PMS</p></li><li><p>
Book vacation rentals based on availability and customer preferences</p></li><li><p>
Process payments and send confirmations</p></li><li><p>
Working closely with Accounts to ensure payments of bookings before confirmation</p></li><li><p>
Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation</p></li><li><p>
Understanding the clients&rsquo; needs and requirements to offer them the most suitable options for booking</p></li><li><p>
Understanding factors for pricing of each property and seeking opportunities to secure bookings</p></li><li><p>
Actively get more direct bookings from local portals</p></li><li><p>
Provide excellent customer service for potential, incoming, and to returning guests</p></li><li><p>
If reservation quote is requested by customer, prepare and provide quote.</p></li><li><p>
Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.</p></li><li><p>
Follow up with guests to receive documents/information prior to their arrival.</p></li><li><p>
Process the documents (such as crop the image, upload into the system, etc.).</p></li><li><p>
Record guests' information and documents in Company&rsquo;s system as well as DTCM (check ID validity, guest age, etc.)</p></li><li><p>
Send email to community / register guests prior their arrival with the building.</p></li><li><p>
Constantly coordinate with team members to have issues solved.</p></li><li><p>
Work with issue escalation and provide reports as required by management.</p></li><li><p>
Conduct any other tasks as assigned by management time to time.</p></li></ul><p></p><p><b><br>
Benefits:</b></p><ul><li><p>
Competitive Salary Package &amp; commission structure.</p></li><li><p>
Medical Insurance Plan.</p></li><li><p>
Air Ticket Allowance.</p></li><li><p>
A great working environment.</p></li><li><p>
Comprehensive training and support.</p></li><li><p>
Opportunity to work with multi-cultural environment</p></li></ul><p><b><br>
Requirements:</b></p><ul><li><p>
Fluency in (Arabic and English) both written and spoken.</p></li><li><p>
Excellent communication and interpersonal skills.</p></li><li><p>
Strong attention to detail and organizational abilities.</p></li><li><p>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</p></li><li><p>
Prior experience in customer service or sales is preferred.</p></li><li><p>
Prior experience from Property, Hospitality, Real estate experience preferred but not Required.</p></li></ul><p></p><p><br>
If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.</p></div>

Reservation / Sales Agent (Arabic Speaker)

Best western plus hotels and resorts Kuwait 

<p><b>Job Title:</b> Reservation Agent</p><p><b>Location:</b> Best Western Hotels &ndash; Kuwait</p><p><b>Department:</b> Front Office / Reservations</p><p><b>Reports To:</b> Reservations Supervisor / Front Office Manager</p><p><b>Job Summary</b></p><p>The Reservation Agent is responsible for handling all guest inquiries related to reservations in a professional, efficient, and courteous manner. The role involves managing booking requests, maximizing room sales, and ensuring guest satisfaction by providing accurate information and personalized service in line with Best Western Hotels standards.</p><p><b>Key Responsibilities</b></p><ul><li>Handle incoming calls, emails, and online inquiries related to room reservations.</li><li>Provide accurate information regarding room rates, availability, hotel services, and promotions.</li><li>Process individual and group bookings, modifications, and cancellations promptly and correctly.</li><li>Upsell rooms, packages, and hotel facilities to maximize revenue.</li><li>Maintain guest profiles and reservation records in the Property Management System (PMS).</li><li>Ensure all reservation details are accurate and complete before guest arrival.</li><li>Coordinate with the Front Office, Sales, and Housekeeping departments for smooth operations.</li><li>Respond to guest complaints, requests, and special requirements professionally.</li><li>Monitor daily arrivals, VIP reservations, and special requests.</li><li>Follow company policies, procedures, and Best Western brand standards.</li><li>Prepare and share daily/weekly reservation reports with the Reservations Supervisor.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>High school diploma or bachelor&rsquo;s degree in Hospitality, Business, or related field.</li><li>Previous experience as a Reservation Agent, Front Office Agent, or similar role in the hotel industry is preferred.</li><li>Strong knowledge of hotel reservation systems (Opera or similar PMS).</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong customer service orientation and sales skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Flexibility to work shifts, weekends, and holidays as required.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and benefits package.</li><li>Training and career development opportunities within Best Western Hotels.</li><li>Professional and supportive work environment.</li><li>Transportation to and from the hotel</li></ul><p>share your cv on/ hr@bestwesternkuwait.com</p><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Mahboola: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>hospitality : 2 years (Preferred)</li></ul>

Reservation agent

Holiday Inn

<div><b>Reservation Agent</b>
<p>
Are you passionate about creating memorable first impressions? We&rsquo;re looking for a <b>Reservation Agent</b> who will be the voice of our hotel, helping guests plan their perfect stay and ensuring every booking is handled with care and professionalism.</p><b>
A little taste of your day-to-day:</b>
<p>
Every day is different, but you&rsquo;ll mostly be:</p>
<p>
Responding promptly to reservation requests by phone, email, and online systems with accuracy and courtesy.</p>
<p>
Handling individual, group, and corporate reservations, ensuring proper entry into the system.</p>
<p>
Maximizing room revenue by applying upselling techniques and promoting special offers.</p>
<p>
Monitoring daily arrivals, cancellations, and amendments while coordinating with Front Office and Sales teams.</p>
<p>
Assisting guests with inquiries about hotel facilities, services, and local attractions.</p>
<p>
Maintaining accurate records and ensuring all reservations comply with hotel standards and policies.</p>
<p>
Supporting Revenue and Sales teams with regular reporting and forecasts.</p>
<p>
Delivering outstanding customer service to ensure guest satisfaction before arrival.</p><b>
What we need from you:</b>
<p>
Prior experience in a reservations or front office role is an advantage, ideally in a luxury or 5-star hotel.</p>
<p>
Strong communication skills, both verbal and written.</p>
<p>
Excellent telephone etiquette and a friendly, professional manner.</p>
<p>
Familiarity with hotel reservation systems (Opera or similar) and Microsoft Office tools.</p>
<p>
Ability to work in a fast-paced environment while maintaining accuracy.</p>
<p>
Strong problem-solving skills and a guest-focused mindset.</p>
<p>
Flexibility to work shifts, weekends, and holidays as needed.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Reservation Agent

Sheraton

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
Make it personal. Go the extra step. Play as a team. Do what&rsquo;s right!<br>
Sheraton Istanbul Levent invites you to unlock a better way to experience the world with a new perspective. As Sheraton Istanbul Levent the intersection point of art, cuisine and culture, we have an exciting opportunity available for you now!
<br>
<br>
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
<br>
Verify availability of room type and rate.
<br>
Explain guarantee, special rate, and cancellation policies to callers.
<br>
Accommodate and document special requests.
<br>
Answer questions about property facilities/services and room accommodations.
<br>
Follow sales techniques to maximize revenue.
<br>
Input and access data in reservation system.
<br>
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
<br>
Follow proper escalation procedures when addressing guest concerns.
<br>
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div>
<ul><li>2-year degree from an accredited university in Hotel and Tourism Management, or other related study.</li>
<li>At least 1-2 years experience at Front Office / Reservation disipline</li>
<li>Excellent interpersonal and communication skills</li>
<li>Ability to focus attention on details and to handle multiple tasksResult driven, proactive and reliable personality</li>
<li>Excellent command of both written and spoken English</li>
<li>No military obligation for male candidates / at least 2 years postponement</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Reservation Agent
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Ka&#287;&#305;thane
<p>Emniyetevleri Mahallesi, M&ouml;venpick Hotel Istanbul, B&uuml;y&uuml;kdere Caddesi, 4. Levent/Ka&#287;&#305;thane/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div><div>Lostra</div><div>Plaza Ofis</div><div>Spor Salonu</div><div>&#304;badethane</div><div>Kapal&#305; Otopark</div><div>Kuaf&ouml;r</div><div>&#304;&#351;yeri Hekimi</div><div>Terzi</div><div>Dinlenme / Oyun Alan&#305;</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>0-2 y&#305;l
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>15.09.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>23.09.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>1.12.2025</div></div></ul></div>

Propel Consult

<p>The F&amp;B Reservation Agent manages all table reservations and customer service operations while adhering to OPA&rsquo;s policies, procedures, standards, and regulations. It is a role responsible for responding to communications from guests, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system. The F&amp;B Reservation Agent creates and maintains reservation records and reports, provides information to the customers, and handles complaints regarding OPA products and services.</p><p>The F&amp;B Reservation Agent role involves a lot of communication with the guests and the team; and requires excellent interpersonal relationship skills to be able to relate well with guests from all walks of life.</p><p><b>Key Responsibilities:</b></p><p>1. Monitor all opening and closing procedures of the reception desk</p><p>2. Work closely with the General Manager and Operations Director in developing creative and profitable ideas, special activities, and offers based on the guests&rsquo; needs and satisfaction</p><p>3. Develop, implement, and update reservations and customer service SOPs and ensure adequate training to the team members</p><p>4. Manage booking and reservation system efficiently and control guests seating arrangements and floor plan</p><p>5. Make a great and impressive first impression on clients and ensure outstanding customer services</p><p>6. Answer phone calls in a professional manner and as per the OPA&rsquo;s standard procedures</p><p>7. Proficiently and politely handle guests&rsquo; reservation requests from both offline and online modes of reservations as per the availability of the restaurant and based on the guest&rsquo;s needs</p><p>8. Ensure the confirmation of reservation and response to inquiries are done promptly within 24 hours</p><p>9. Assist guests to their tables and organize the seating based on their preferences whilst balancing the customers&rsquo; flow in service stations</p><p>10. Confidently communicate OPA&rsquo;s business concept, product offerings, packages, event and activities, and all sales promotional materials to the guests</p><p>11. Attend to customer service inquiries efficiently</p><p>12. Collaborate with the service team to provide excellent customer service</p><p>13. Maintain a professional and courteous attitude and diplomacy while relating with clients even when dealing with hostile, impatient, or irate guests</p><p>14. Communicate with General Manager on all guest-related issues and work together in creating solutions and new ideas to elevate the guests&rsquo; experience and establish customer loyalty</p><p>15. Manage and maintain customers&rsquo; database system and ensure efficient filing of the guests&rsquo; important records and information and effectively utilize them to gain valuable insights about OPA&rsquo;s customers and for sales and marketing purposes</p><p><b>Key Competencies</b></p><p>1. Advanced knowledge of Table Management and Booking System software</p><p>2. Flexibility to work in shifts and long hours</p><p>3. Knowledge of restaurant operations</p><p>4. Knowledge of food hygiene and safety standards</p><p>5. Excellent interpersonal relationship skills</p><p>6. Excellent customer service skills</p><p>7. Excellent verbal and oral communication skills</p><p>Job Types: Full-time, Permanent</p><p>Pay: Up to BD260.000 per month</p>

Reservation Agen

Holiday Inn Express, Dubai Airport

<p>Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.</p><p>Record and process using a computer bookings system, cancellations and amendments via phone, fax or email promptly and in line with company standards.</p><p>Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.</p><p>Liaise and communicate special requirements to other departments e.g. Cots, VIP&rsquo;s and late arrivals.</p><p>Prepare reports using both computerised reservation system and other computer software such as Word and Excel.</p><p>Record and manage bookings that failed to arrive.</p><p>x Sell the Holiday Inn Express products and services (Owned by Ishraq Gulf Real Estate) using up-selling and suggestive selling techniques.</p><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Are you locally available?</li><li>Do you have at least one year experience working as Reservation Agent in a hotel?</li><li>Are you immediately available?</li></ul>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25151894<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Multi-Property Reservation Agent

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