reservation sales agent

Frasers Hospitality

<div>
 
 Role: Reservation Agent
 
 
 
 
 Location: Fraser Suites - Doha
 
 
 
 
 Salary: Competitive
 
 
 
 We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.
 
 
 
 What You Will Be Doing As An Reservation Agent
 
 
 
 Provides a full range of administrative, clerical and office support including, but not limited to:
 
 
 <ul>
 <li>
 Work closely with the FOM and DOSM in rate setting for all periods.
 </li>
 <ul>
 <li>
 Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
 </li>
 <li>
 Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept
 </li>
 <li>
 Work closely with the FOM &amp; Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
 </li>
 <li>
 Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
 </li>
 <li>
 Actively takes reservation enquiries when needed.
 </li>
 <li>
 Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
 </li>
 <li>
 Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
 </li>
 <li>
 Liase with Credit Manager in relation to requests for Credit.
 </li>
 <li>
 Control the loading of all rates into Radisson&rsquo;s harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
 </li>
 <li>
 Ensure all complaints through HDBM are actioned within 24 hours
 </li>
 </ul>
 </ul>
 
 
 
 What We&rsquo;re Looking For
 
 
 
 You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
 
 
 
 Who are Frasers Hospitality?
 
 
 
 Conceived with the lifestyle preferences of today&rsquo;s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings &ndash; the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
 
 
 With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers&rsquo; intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
 
 
 In addition to competitive rates of pay we also offer a range of great benefits.
 
 
 
 Interested?? Click Apply Now
 
 
 
 Frasers Hospitality, Malmaison &amp; Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
</div>

Reservation Agent

Malmaison

<div>
 
 About The Role
 
 
 
 
 Role: Reservation Agent
 
 
 
 
 Location: Fraser Suites - Doha
 
 
 
 
 Salary: Competitive
 
 
 
 We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.
 
 
 
 What You Will Be Doing As An Reservation Agent
 
 
 
 Provides a full range of administrative, clerical and office support including, but not limited to:
 
 
 <ul>
 <li>
 Work closely with the FOM and DOSM in rate setting for all periods.
 </li>
 <ul>
 <li>
 Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
 </li>
 <li>
 Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept
 </li>
 <li>
 Work closely with the FOM &amp; Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
 </li>
 <li>
 Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
 </li>
 <li>
 Actively takes reservation enquiries when needed.
 </li>
 <li>
 Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
 </li>
 <li>
 Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
 </li>
 <li>
 Liase with Credit Manager in relation to requests for Credit.
 </li>
 <li>
 Control the loading of all rates into Radisson&rsquo;s harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
 </li>
 <li>
 Ensure all complaints through HDBM are actioned within 24 hours
 </li>
 </ul>
 </ul>
 
 
 
 What We&rsquo;re Looking For
 
 
 
 You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
 
 
 
 Who are Frasers Hospitality?
 
 
 
 Conceived with the lifestyle preferences of today&rsquo;s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings &ndash; the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
 
 
 With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers&rsquo; intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
 
 
 In addition to competitive rates of pay we also offer a range of great benefits.
 
 
 
 Interested?? Click Apply Now
 
 
 
 Frasers Hospitality, Malmaison &amp; Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
 
 
 
 Benefits
 
 
 
 About You
 
 
 Not Specified
 
 
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</div>

Hilton

<div>Reservation Agent
A Reservation Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservation Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul>
What&rsquo;s in it for me? 
<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance (After 6 Months of Your Service)</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
14 days paid paternity leave</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program 
 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Anand Vardhan Resort

Salary: ₹35,000&ndash;₹40,000 CTC (Negotiable)Experience Required: Minimum 5 years in reservations/salesQualification: BHM degreeJob Responsibilities:Handle reservation calls, emails, and OTA bookingsConvert leads and achieve sales targetsMaintain OTA rates, availability, promotionsBuild and maintain corporate &amp; travel agent relationshipsPrepare daily sales &amp; reservation reportsSkills Required:Strong communication &amp; negotiationPMS &amp; OTA knowledge (Booking.com/MMT/Goibibo/Agoda)Lead generationJob Type: Full-timePay: ₹35,000.00 - ₹40,000.00 per monthWork Location: In person

Reservation & Sales Executive

<div>Cluster Reservation Agent
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Reservation Agent

<div>Food &amp; Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah
The Food &amp; Beverage Restaurant Reservations Agent is responsible for driving restaurant revenue through active reservation management, booking optimization, and digital guest acquisition. This is a commercial food and beverage role focused on maximizing covers, table yield, and brand visibility.
What will I be doing
As a Food &amp; Beverage Restaurant Reservations Agent you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage all restaurant reservations across phone, email, WhatsApp, walk-ins, and booking platforms</li><li>
Control table allocation to maximize covers, turn times, and peak-hour revenue</li><li>
Upsell premium seating, special experiences, and high-value time slots</li><li>
Monitor no-shows, late arrivals, cancellations, and enforce reservation policies</li><li>
Maintain accurate guest profiles and booking notes</li><li>
Manage and update all internal and external booking platforms</li><li>
Ensure availability, timings, menus, photos, and descriptions are accurate</li><li>
Monitor booking trends and optimize demand</li><li>
Coordinate with operations to avoid overbooking or underutilization</li><li>
Convert all inquiries into confirmed reservations</li><li>
Follow up on tentative bookings, groups, and event leads</li><li>
Handle group reservations and pre-set menus</li><li>
Promote offers, themed nights, and seasonal campaigns</li><li>
Manage daily social media messages and comments</li><li>
Convert social media inquiries into bookings</li><li>
Post approved promotional content</li><li>
Support campaigns, launches, and special events</li><li>
Track reservations, covers, and no-show rates</li><li>
Report booking performance insights</li><li>
Support management with demand optimization</li><li>
Reservation conversion rate
KPIs</li><li>
Covers vs capacity</li><li>
No-show rate</li><li>
Upselling revenue</li><li>
Response time</li><li>
Platform accuracy</li></ul>
What are we looking for
A Food &amp; Beverage Restaurant Reservations Agent serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and in close collaboration with Food &amp; Beverage, Marketing, and Operations teams. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Minimum 2&ndash;4 years of experience in restaurant reservations, food &amp; beverage, or guest services within a luxury hotel or high-end dining environment</li><li>
Proven ability to manage high-volume reservations while optimizing covers, table allocation, and peak dining periods</li><li>
Previous experience in hospitality, customer service, or as a reservation or sales agent preferred. 
Minimum 2&ndash;4 years of hospitality experience, preferably in luxury hotels, fine dining restaurants, or high-end food &amp; beverage environments</li><li>
Proven ability to manage high-volume reservations in a fast-paced setting while maintaining accuracy and composure</li><li>
Friendly, approachable, and professional demeanor with a natural passion for guest interaction</li><li>
Excellent communication and interpersonal skills, delivered with confidence and luxury service etiquette</li><li>
Strong sales mindset with the ability to convert inquiries into confirmed reservations and maximize dining revenue</li><li>
Solid understanding of reservation yield management, table allocation, and demand optimization</li><li>
Highly organized and detail-oriented, ensuring precise guest profiles, booking notes, and reservation controls</li><li>
Ability to multitask and perform effectively under pressure during peak service periods</li><li>
Experience managing reservations across multiple platforms, including phone, email, WhatsApp, social media, and online booking systems</li><li>
Proficient computer skills for managing reservations and guest lists; experience with Seven Rooms is a distinct advantage</li><li>
Ability to analyze booking trends and support management with performance insights</li><li>
Experience coordinating group reservations, pre-set menus, and special dining events</li><li>
Knowledge of food and beverage operations or similar service environments is considered an advantage</li><li>
Strong collaboration skills to ensure alignment with restaurant operations and avoid overbooking or underutilization</li><li>
Flexibility to work weekends, evenings, and public holidays in line with operational requirements</li><li>
High standards of professionalism, discretion, and commitment to luxury service excellence</li></ul>
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</div>

Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
Reservation Agent
Four Seasons Hotel Cairo at The First Residence
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Reservation Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
About the role
Reservations Agents sell the hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.
What You Will Do
<ul><li>Sell the Hotel and provide information to prospective guests, capture sales from the incoming calls, and coordinate details of each reservation.
</li><li>Achieve the optimum level of guest satisfaction and departmental profitability.
</li><li>To have an in-depth knowledge and understanding of the operation of the business, ensuring the ability to provide a thorough response to guest enquiries.
</li><li>To deal efficiently and politely with all telephone, email, internet, and &lsquo;in person&rsquo; enquiries
</li><li>To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into the system.
</li><li>To exercise effective listening to capture relevant information and provide a premium experience for the guest
</li></ul>What You Bring &middot;
<ul><li>Previous Reservations and/or Front Office and High-Volume Call Centre
</li><li>Have English language proficiency.
</li><li>Preferred to have a bachelor&rsquo;s degree in hospitality/ business administration.
</li></ul>What We Offer:
<ul><li>Competitive salary, wages, and a comprehensive benefits package
</li></ul><ul><li>Excellent training and development opportunities
</li></ul><ul><li>Complimentary dry cleaning for employee uniforms/ business attire.
</li></ul><ul><li>Complimentary employee meals
</li></ul><ul><li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
</li></ul><ul><li>Dental and medical/disability/life insurance
</li></ul><ul><li>Retirement pension plan
</li></ul><ul><li>Employee service awards
</li></ul>Schedule &amp; Hours
Full&ndash;time job with 44 working hours a week.</div>

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