reservation sales agent

Deluxe Holiday Homes

<div>Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.
About the role: We are seeking a highly motivated and customer-oriented individual to join our Revenue department as a Reservation Sales Agent. In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest 
 
Responsibilities:<ul><li>
Conduct outgoing calls to existing guests to offer extension of stays or promotions</li><li>
Approach customers in advance and follow-up about renewals</li><li>
Upselling services to current guests and potential guests who wish to book</li><li>
Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)</li><li>
Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension</li><li>
Establish and handle connections with Travel agencies and other partners for long-term partnership.</li><li>
Arrange face to face viewings and close bookings accordingly</li><li>
Familiarize features and location of each property to answer inquiries more effectively</li><li>
Recording confirmed bookings accurately on the database in PMS</li><li>
Book vacation rentals based on availability and customer preferences</li><li>
Process payments and send confirmations</li><li>
Working closely with Accounts to ensure payments of bookings before confirmation</li><li>
Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation</li><li>
Understanding the clients&rsquo; needs and requirements to offer them the most suitable options for booking</li><li>
Understanding factors for pricing of each property and seeking opportunities to secure bookings</li><li>
Actively get more direct bookings from local portals</li><li>
Provide excellent customer service for potential, incoming, and to returning guests</li><li>
If reservation quote is requested by customer, prepare and provide quote.</li><li>
Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.</li><li>
Follow up with guests to receive documents/information prior to their arrival.</li><li>
Process the documents (such as crop the image, upload into the system, etc.).</li><li>
Record guests' information and documents in Company&rsquo;s system as well as DTCM (check ID validity, guest age, etc.)</li><li>
Send email to community / register guests prior their arrival with the building.</li><li>
Constantly coordinate with team members to have issues solved.</li><li>
Work with issue escalation and provide reports as required by management.</li><li>
Conduct any other tasks as assigned by management time to time.</li></ul> 
Benefits:<ul><li>
Competitive Salary Package &amp; commission structure.</li><li>
Medical Insurance Plan.</li><li>
Air Ticket Allowance.</li><li>
A great working environment.</li><li>
Comprehensive training and support.</li><li>
Opportunity to work with multi-cultural environment</li></ul> 
Requirements:<ul><li>
Fluency in English both written and spoken.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong attention to detail and organizational abilities.</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>
Prior experience in customer service or sales is preferred.</li><li>
Prior experience from Property, Hospitality, Real estate experience preferred but not Required.</li></ul> 
If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.</div>

Reservation / Sales Agent

Best western plus hotels and resorts Kuwait 

Job Title: Reservation AgentLocation: Best Western Hotels &ndash; KuwaitDepartment: Front Office / ReservationsReports To: Reservations Supervisor / Front Office ManagerJob SummaryThe Reservation Agent is responsible for handling all guest inquiries related to reservations in a professional, efficient, and courteous manner. The role involves managing booking requests, maximizing room sales, and ensuring guest satisfaction by providing accurate information and personalized service in line with Best Western Hotels standards.Key Responsibilities<ul><li>Handle incoming calls, emails, and online inquiries related to room reservations.</li><li>Provide accurate information regarding room rates, availability, hotel services, and promotions.</li><li>Process individual and group bookings, modifications, and cancellations promptly and correctly.</li><li>Upsell rooms, packages, and hotel facilities to maximize revenue.</li><li>Maintain guest profiles and reservation records in the Property Management System (PMS).</li><li>Ensure all reservation details are accurate and complete before guest arrival.</li><li>Coordinate with the Front Office, Sales, and Housekeeping departments for smooth operations.</li><li>Respond to guest complaints, requests, and special requirements professionally.</li><li>Monitor daily arrivals, VIP reservations, and special requests.</li><li>Follow company policies, procedures, and Best Western brand standards.</li><li>Prepare and share daily/weekly reservation reports with the Reservations Supervisor.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or bachelor&rsquo;s degree in Hospitality, Business, or related field.</li><li>Previous experience as a Reservation Agent, Front Office Agent, or similar role in the hotel industry is preferred.</li><li>Strong knowledge of hotel reservation systems (Opera or similar PMS).</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong customer service orientation and sales skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Flexibility to work shifts, weekends, and holidays as required.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Training and career development opportunities within Best Western Hotels.</li><li>Professional and supportive work environment.</li><li>Transportation to and from the hotel</li></ul>share your cv on/ hr@bestwesternkuwait.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Mahboola: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>hospitality : 2 years (Preferred)</li></ul>

Reservation agent

Crowne Plaza Hotel

<div>As a Reservation Agent at Crowne Plaza RDC, you will be the first point of contact for guests making room bookings. You will handle all reservation inquiries efficiently, professionally, and in accordance with IHG and Crowne Plaza standards. Your role will directly contribute to guest satisfaction, revenue optimization, and a smooth guest experience.
Key Responsibilities:

Handle all incoming calls, emails, and online reservation requests in a courteous and professional manner.

Accurately input reservations into the Property Management System (PMS) while ensuring all necessary information is collected.

Maximize room occupancy and revenue by applying upselling techniques and ensuring availability is managed effectively.

Maintain knowledge of current hotel rates, promotions, packages, and hotel services.

Coordinate with Sales, Front Office, and Revenue departments to manage group bookings and special requests.

Respond promptly to guest inquiries, complaints, or concerns and escalate when necessary.

Monitor daily arrivals and follow up on any discrepancies or special requirements.

Prepare and distribute reservation reports and forecasts as requested by management.

Follow brand and company procedures, including IHG Way of Clean and True Hospitality service principles.
Qualifications:

High school diploma or equivalent; degree in Hospitality Management or related field is a plus.

Prior experience in reservations or front office operations in a 4- or 5-star hotel preferred.

Familiarity with Opera PMS or similar hotel reservation systems.

Strong communication skills in English; Arabic is a plus.

Excellent customer service and problem-solving abilities.

Ability to multitask, prioritize, and work under pressure.

Flexible to work in shifts, including weekends and holidays.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Agent

Marriott International

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Multi-Property Reservation Agent

Anantara Hotels

Reservation Agent Job Location : United Arab Emirates Job Details : • With 2 years experience in a 5* hotel &amp; resort• Any Nationals

Park Regis Kris Kin Hotel

Job Location
 
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 Dubai, United Arab Emirates 
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 Experience
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 2 to 5 years 
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 Qualification Level
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 Graduate 
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 Job Function
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 Ticketing / Travel / Tourism 
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 Skillset
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 reservation software and systems 
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 Preferred Jobseekers
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 Jobseekers from any country; Locally available candidates only apply for this job 
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Reservation Agent (Opera System) Job Location : Dubai, UAE Requirements: Must be in UAE for interview (and food trial) Growth-oriented candidates preferred 
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dnata Travel Group

<div>
 
 Looking to grow your career in travel and aviation services?
 
 
 
 About us:
 
 
 
 dnata is world&rsquo;s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.
 
 
 As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it&rsquo;s part of the journey, it&rsquo;s part of the portfolio.
 
 
 From a five-employee team, dnata has grown to become a global name, providing ground handling, cargo, premium services, catering &amp; retail, and travel services to its customers across the globe.
 
 
 
 
 
 Job Purpose: Reporting to the Reservation &amp; Sales Supervisor, the jobholder will directly interact with clients and potential clients to provide superior and consistent quality of travel services. S/He will handle complex transactions and advise clients on the finer points of difficult itineraries as well as provide them efficient travel solutions and up to date information.
 
 
 Job Outline
 
 
  Provide the highest standard of customer service to corporate clients using the applications and systems made available by the company to ensure error free itineraries and travel arrangements that maximise customer satisfaction as well as revenues for dnata.
 
 
  Engage the customer and sell dnata Travel products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
 
 
  Make travel related arrangements (reservations, issue tickets, Visa) for clients while ensuring that all relevant airline / hotel rules and regulations have been complied with, and that the product delivered is commensurate with client requirements and expectations.
 
 
  Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check-in arrangements and baggage allowance.
 
 
  Maintain an excellent working relationship with clients through accurate and complete update of all areas of the client profiles. All details communicated to clients including fare quotes shall be updated in system.
 
 
  Handle refunds in line with department procedures and guidelines ensuring that refunds are processed accurately without delay.
 
 
  Read, assimilate and implement all changes to computers systems, airline fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver an unrivaled service to clients.
 
 
  Assist the Reservation and Sales Supervisor in closing sales at the end of day, banking monies received, and in providing reports on service and sales as and when required by the senior management. Provide assistance and guidance in the training of junior staff.
 
 
  Ensure all revenue documents issued are correctly reported on a daily basis, in the back office system to enable accurate invoicing by the accounts department. Any discrepancies/issues that may arise should be escalated to the supervisor.
 
 
  Manage close working relationships with contracting and operation teams.
 
 
 Critical Competencies
 
 
  Customer service orientation
 
 
  Initiative and commitment to achieve
 
 
  Attention to detail and quality
 
 
  Organising for results
 
 
  Effective communication
 
 
  Interpersonal ability
 
 
 Qualifications / Skills / Experience
 
 
  University degree in business or related discipline.
 
 
  Minimum of 4 years front line travel experience as a reservation/sales agent.
 
 
  IATA/UFTAA certification.
 
 
  Knowledge of fare construction and ticketing with good knowledge of Computerised Reservation Systems (CRS) MARS/Galileo/Sabre/Amadeus.
 
 
  Strong verbal and written English is a must.
 
 
  Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
 
 
  Knowledge of world wise visa for corporate
 
 
  Interpersonal ability, telephone and customer service skills.
 
 
  Previous experience / awareness of the Indian market in airline / travel industry would
 
</div>

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