reservation sales agent

Jumeirah Group

<div><div>Reservation Sales Agent - Reservation - Jumeirah Muscat Bay - (25000037)</div><div></div><div><p><b><br>
About Jumeirah</b></p><p>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p><p><b>
About Jumeirah Muscat Bay</b></p><p>
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.</p><p>
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.</p><p><b>
About the Job:</b></p><p>
An opportunity has arisen for a Reservation Sales Agent - Reservation to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:</p><ul><li><p>
Respond to all emails within 24 hours, prioritizing current and upcoming bookings, while maintaining professional email and telephone etiquette at all times.</p></li><li><p>
Answer incoming calls within three rings using proper greetings and in compliance with IFH &amp; LQA standards, ensuring a professional guest experience.</p></li><li><p>
Collect, verify, and update complete guest details in Opera (repeat guest status, contact details, passport copies, flight information, preferences, and special occasions) and carefully review all correspondence for instructions and special requests, ensuring correct communication to all concerned departments.</p></li><li><p>
Ensure all reservations are guaranteed with payment before the cancellation deadline; actively follow up on no-shows and unresponsive guests, process cancellations when required, apply applicable no-show charges, and update the Manager on status.</p></li><li><p>
Communicate all last-minute changes (new bookings, cancellations, amendments) promptly; reconcile commissionable bookings on extranets when required, apply correct partner rates, ensure invoices match Opera records, protect guest and company data, and conduct quality checks on room rates to avoid errors or rebates.</p></li></ul></div><p></p><div><p><b><br>
About you</b><br>
The ideal candidate for this position will have the following experience and qualifications:</p><ul><li><p>
A High School Diploma is essential, while a Bachelor&rsquo;s Degree in Hotel Management or a related field is preferred.</p></li><li><p>
A minimum of 2&ndash;3 years of experience in a similar position within a luxury 5-star hospitality environment is desirable.</p></li><li><p>
The candidate must have intermediate proficiency in Microsoft Office applications. Strong problem-solving ability along with leadership and team management skills is required.</p></li><li><p>
The individual should also be creative, detail-oriented, and capable of managing projects effectively.</p></li></ul><p><b>
 </b><b>About the Benefits</b></p><p>
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p><p><b>
Benefits include:</b></p><ul><li>
Access to Learning &amp; Development programmes and clear career pathways</li><li>
Opportunities for internal mobility within our global network</li><li>
Colleague discounts on food, beverage and hotel stays worldwide</li><li>
Health care and insurance benefits</li><li>
Locally competitive salary</li><li>
Locally relevant benefits as determined by the property.</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Makkah / Mecca</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Dec 3, 2025, 1:02:12 AM</div></div>

Reservation Sales Agent - Reservation - Jumeirah Muscat Bay

Dnata

<p>Job Purpose: Reporting to the Reservation &amp; Sales Supervisor, the jobholder will directly interact with clients and potential clients to provide superior and consistent quality of travel services. S/He will handle complex transactions and advise clients on the finer points of difficult itineraries as well as provide them efficient travel solutions and up to date information.</p><p>Job Outline</p><p>&#61623; Provide the highest standard of customer service to corporate clients using the applications and systems made available by the company to ensure error free itineraries and travel arrangements that maximise customer satisfaction as well as revenues for dnata.</p><p>&#61623; Engage the customer and sell dnata Travel products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.</p><p>&#61623; Make travel related arrangements (reservations, issue tickets, Visa) for clients while ensuring that all relevant airline / hotel rules and regulations have been complied with, and that the product delivered is commensurate with client requirements and expectations.</p><p>&#61623; Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check-in arrangements and baggage allowance.</p><p>&#61623; Maintain an excellent working relationship with clients through accurate and complete update of all areas of the client profiles. All details communicated to clients including fare quotes shall be updated in system.</p><p>&#61623; Handle refunds in line with department procedures and guidelines ensuring that refunds are processed accurately without delay.</p><p>&#61623; Read, assimilate and implement all changes to computers systems, airline fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver an unrivaled service to clients.</p><p>&#61623; Assist the Reservation and Sales Supervisor in closing sales at the end of day, banking monies received, and in providing reports on service and sales as and when required by the senior management. Provide assistance and guidance in the training of junior staff.</p><p>&#61623; Ensure all revenue documents issued are correctly reported on a daily basis, in the back office system to enable accurate invoicing by the accounts department. Any discrepancies/issues that may arise should be escalated to the supervisor.</p><p>&#61623; Manage close working relationships with contracting and operation teams.</p><p>Critical Competencies</p><p>&#61623; Customer service orientation</p><p>&#61623; Initiative and commitment to achieve</p><p>&#61623; Attention to detail and quality</p><p>&#61623; Organising for results</p><p>&#61623; Effective communication</p><p>&#61623; Interpersonal ability</p><p>Qualifications / Skills / Experience</p><p>&#61623; University degree in business or related discipline.</p><p>&#61623; Minimum of 4 years front line travel experience as a reservation/sales agent.</p><p>&#61623; IATA/UFTAA certification.</p><p>&#61623; Knowledge of fare construction and ticketing with good knowledge of Computerised Reservation Systems (CRS) MARS/Galileo/Sabre/Amadeus.</p><p>&#61623; Strong verbal and written English is a must.</p><p>&#61623; Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.</p><p>&#61623; Knowledge of world wise visa for corporates</p><p>&#61623; Interpersonal ability, telephone and customer service skills.</p><p>&#61623; Previous experience / awareness of the Indian market in airline / travel industry would be an advantage.</p><p>Job Type: Full-time</p><p>Pay: &#8377;45,000.00 - &#8377;55,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Travel Consultant

Accor

<div><b>Company Description</b><p><br>
ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight.</p><b><br>
Job Description</b><p><br>
We are seeking a dedicated and customer-focused Reservation Agent to join our team. As a Reservation Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience. Your role is crucial in creating positive first impressions and setting the stage for memorable stays at our property.</p><ul><li>
Handle incoming calls, emails, and online reservations efficiently and professionally</li><li>
Provide detailed information about room types, rates, packages, and property amenities</li><li>
Upsell room categories and additional services to maximize revenue</li><li>
Process reservations accurately, ensuring all guest preferences and special requests are recorded</li><li>
Collaborate with other departments to address guest inquiries and resolve issues promptly</li><li>
Maintain up-to-date knowledge of promotions, events, and local attractions</li><li>
Generate and distribute daily reports on reservation activities</li><li>
Assist with group bookings and coordinate with the sales team when necessary</li><li>
Ensure compliance with company policies and procedures</li><li>
Contribute to a positive work environment by maintaining a friendly and helpful attitude</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Previous Experience in a hotel</li><li>
Proficiency in hotel management software, preferably Opera</li><li>
Strong interpersonal and problem-solving abilities</li><li>
Excellent communication skills, with fluency in English (additional languages are a plus)</li><li>
Demonstrated ability to work efficiently in a fast-paced environment</li><li>
Detail-oriented with strong organizational skills</li><li>
Basic computer skills, including proficiency in Microsoft Office suite</li><li>
Knowledge of hospitality industry standards and best practices</li><li>
Ability to multitask and prioritize effectively</li><li>
Customer-focused mindset with a commitment to providing exceptional service</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Team player with a collaborative approach to work</li></ul><br>
<b>
Additional Information</b><p><b><br>
Visa requirements:</b></p><p>
Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.</p><p><b>
Our commitment to Diversity &amp; Inclusion:</b></p><p>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>
<br>
<b>Why work for Accor?</b></p><p>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>
Do what you love, care for the world, dare to challenge the status quo! <b>#HOSPITALITYISAWORKOFHEART</b></p></div>

Reservation Agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25189845<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Le Meridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Reservation Agent (Arabic Speaker)

The First Group Hospitality

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div><br>
<div></div>
Job Description:
<div>
The Cluster Reservations Agent is responsible for managing reservations, inquiries, cancellations, reconversions, and booking extensions in an attentive, courteous, and efficient manner. The role includes accurately quoting available rates, as well as upselling and cross-selling to maximize room revenue in line with our Brand Standards. The agent will also collaborate closely with the Sales Department to secure and maintain business effectively.</div><div></div><ul><li><div><br>
Respond promptly to all incoming calls in an attentive, courteous, and efficient manner, while maintaining excellent call audit scores.</div></li><li><div>
Provide guests with accurate information regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Enter reservations into the system in accordance with standard operating procedures.</div></li><li><div>
Process room reservations with a focus on maximizing room revenue and average rate, consistently applying standard rate-quoting practices.</div></li><li><div>
Upsell room categories and cross-sell hotel amenities and facilities whenever appropriate.</div></li><li><div>
Manage reconversion of cancelled reservations.</div></li><li><div>
Maintain strong communication and collaboration with the Sales Department and Front Office.</div></li><li><div>
Ensure accurate maintenance of files, reports, and reservation records.</div></li><li><div>
Handle all special reservations, including VIP bookings, packages, and discounted rates.</div></li><li><div>
Respond to all email inquiries professionally and within the designated response time.</div></li><li><div>
Post no-show revenue daily, if required by the property.</div></li><li><div>
Communicate rates and availability to wholesalers.</div></li><li><div>
Ensure proper billing instructions are recorded for each reservation to prevent rebates or refunds.</div></li><li><div>
Accurately capture and communicate all guest requirements to relevant departments.</div></li><li><div>
Complete all tasks listed on the daily reservations checklist.</div></li><li><div>
Stay fully informed of hotel promotions and special offers.</div></li><li><div>
Assist in processing travel agent commissions when requested.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Minimum of 2 years&rsquo; experience in a Reservations Department within a 4- or 5-star property.</div></li><li><div>
Strong proficiency in English, both written and verbal.</div></li><li><div>
Knowledge of additional languages is an advantage.</div></li><li><div>
Degree or Diploma in Training and Development or Hotel Management.</div></li><li><div>
Solid working knowledge of Opera PMS and Microsoft Office applications.</div></li></ul></div>

Cluster Reservations Agent

Ramada by wyndham dubai barsha heights

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p></p><p>
The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><p></p><ul><li><p>
Accurately create, modify, and cancel reservations in Opera Cloud and ensure all details are updated in guest profiles.
</p></li><li><p>Confirm guest bookings and send professional email confirmations following Ramada standards.
</p></li><li><p>Handle group and FIT bookings, corporate, crew, and promotional reservations in coordination with Sales and Revenue teams.
</p></li><li><p>Ensure special requests and preferences are clearly communicated to Front Office and relevant departments.
</p></li><li><p>Proactively promote upselling opportunities and recommend suitable room categories or packages to maximize revenue.</p></li><li><p>
Maintain accurate input of guest information, rate codes, and payment details in Opera Cloud.
</p></li><li><p>Coordinate with the Revenue Manager to ensure rate parity across OTA, GDS, and direct booking channels.</p></li><li><p>
Review and update daily pick-up, cancellations, and no-show reports.
</p></li><li><p>Verify and maintain reservation traces, notes, and internal communications to ensure guest expectations are met.
</p></li><li><p>Support daily rate checks and ensure BAR and promotional rates are correctly loaded.</p></li><li><p>
Monitor booking pace and highlight unusual trends to the Reservations Supervisor.
</p></li><li><p>Contribute to achieving monthly Revenue and Guest Satisfaction (GSS) targets.</p></li></ul>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><ul><li><p>
Diploma or degree in Hospitality Management or related field.
</p></li><li><p>Minimum 1&ndash;2 years of experience in Reservations or Front Office (preferably within an international 4&ndash;5 brand).
</p></li><li><p>Proficient in Opera Cloud, MS Office and OTA extranets.
</p></li><li><p>Strong communication and written skills in English (Arabic or other languages is an advantage).
</p></li><li><p>Detail-oriented, organized, and customer-service driven.
</p></li><li><p>Knowledge of rate structures, distribution channels, and revenue processes.</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Time Management, Effective Communication, Interpersonal Skills</p><h3 class="jobSectionHeader"><b>
Data and AI</b></h3><p>
Data Entry</p><h3 class="jobSectionHeader"><b>
IT Software</b></h3><p>
Opera Cloud</p></div></div>

<div><b>Additional Information</b><br>
<b>Job Number</b>25193496<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

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