reservation specialist

Eagle Crest Tourism LLC

WE ARE HIRING ! Thailand, Vietnam, Bali, and Outbound Destination Quote Specialist We are seeking a proficient and experienced Quote Specialist to join our team. The ideal candidate will be responsible for providing quotations for our travel products and services in the regions of Thailand, Vietnam, Bali, as well as outbound FIT and Group packages.Responsibilities:- Prepare and provide accurate and timely quotations for customers- Maintain up-to-date knowledge of travel products and services in designated regions- Build and maintain strong relationships with suppliers to ensure competitive pricing- Negotiate pricing and contracts with suppliers as needed- Collaborate with sales and operations teams to ensure smooth execution of customer bookings- Monitor and analyze market trends to identify opportunities for growth and improvementRequirements:- Proven experience as a Quote Specialist or similar role in the travel industry- In-depth knowledge of travel products and services in Thailand, Vietnam, Bali, and outbound FIT and Group packages- Strong negotiation and communication skills- Ability to work in a fast-paced and dynamic environment- Proficiency in Microsoft Office and travel reservation systems- Bachelor's degree in Tourism, Hospitality, or related field is preferredWe offer a competitive salary and benefits package. If you are a motivated and experienced Quote Specialist looking to join a growing team, please submit your application.Job Type: Full-timeExperience:<ul><li>Thailand, Bali DMC or Outbound Reservations: 1 year (Required)</li></ul>

Quote Specialist

Best western plus hotels and resorts Kuwait 

Job Title: Reservation AgentLocation: Best Western Hotels &ndash; KuwaitDepartment: Front Office / ReservationsReports To: Reservations Supervisor / Front Office ManagerJob SummaryThe Reservation Agent is responsible for handling all guest inquiries related to reservations in a professional, efficient, and courteous manner. The role involves managing booking requests, maximizing room sales, and ensuring guest satisfaction by providing accurate information and personalized service in line with Best Western Hotels standards.Key Responsibilities<ul><li>Handle incoming calls, emails, and online inquiries related to room reservations.</li><li>Provide accurate information regarding room rates, availability, hotel services, and promotions.</li><li>Process individual and group bookings, modifications, and cancellations promptly and correctly.</li><li>Upsell rooms, packages, and hotel facilities to maximize revenue.</li><li>Maintain guest profiles and reservation records in the Property Management System (PMS).</li><li>Ensure all reservation details are accurate and complete before guest arrival.</li><li>Coordinate with the Front Office, Sales, and Housekeeping departments for smooth operations.</li><li>Respond to guest complaints, requests, and special requirements professionally.</li><li>Monitor daily arrivals, VIP reservations, and special requests.</li><li>Follow company policies, procedures, and Best Western brand standards.</li><li>Prepare and share daily/weekly reservation reports with the Reservations Supervisor.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or bachelor&rsquo;s degree in Hospitality, Business, or related field.</li><li>Previous experience as a Reservation Agent, Front Office Agent, or similar role in the hotel industry is preferred.</li><li>Strong knowledge of hotel reservation systems (Opera or similar PMS).</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong customer service orientation and sales skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Flexibility to work shifts, weekends, and holidays as required.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Training and career development opportunities within Best Western Hotels.</li><li>Professional and supportive work environment.</li><li>Transportation to and from the hotel</li></ul>share your cv on/ hr@bestwesternkuwait.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Mahboola: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>hospitality : 2 years (Preferred)</li></ul>

Reservation agent

GIRI Hotels

<div>
 
 Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail, and a deep understanding of our brand's offerings, ensuring that all guests receive the highest level of service and attention when making reservations.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 1. Reservation Management:
 
 
 o Handle inbound reservations via phone, email, and online channels for multiple properties under the brand&rsquo;s portfolio.
 
 
 o Ensure accurate booking information, including dates, room types, rates, and special requests, are captured and confirmed.
 
 
 o Process modifications, cancellations, and no-show bookings efficiently while ensuring the guest experience is not impacted.
 
 
 
 
 
 2. Customer Service:
 
 
 o Provide exemplary customer service by responding promptly and professionally to guest inquiries regarding reservations, availability, rates, and policies.
 
 
 o Assist guests with special requests such as room preferences, VIP needs, or accommodations for special events.
 
 
 o Address any reservation-related issues or complaints, working with the relevant teams to resolve them swiftly.
 
 
 
 
 
 3. Data Entry &amp; System Updates:
 
 
 o Maintain accurate and up-to-date reservation records in the central reservation system (CRS).
 
 
 o Ensure that all information such as guest profiles, booking preferences, and payment details are accurately entered and updated.
 
 
 o Monitor availability across properties to avoid overbookings and ensure proper allocation.
 
 
 
 
 
 4. Sales &amp; Upselling:
 
 
 o Promote special offers, packages, and seasonal promotions to enhance revenue and ensure guests are aware of all available options.
 
 
 o Upsell room types, upgrades, or additional services (e.g., spa, dining, excursions) to maximize revenue opportunities.
 
 
 o Achieve daily/weekly/monthly targets for upselling and overall reservations.
 
 
 
 
 
 5. Team Collaboration:
 
 
 o Work closely with the front desk, sales, and revenue management teams to ensure seamless communication regarding room availability, rates, and guest preferences.
 
 
 o Support team members in maintaining high operational standards and guest satisfaction.
 
 
 
 
 
 6. Reporting &amp; Administrative Tasks:
 
 
 o Assist in preparing reservation reports, tracking occupancy, and identifying trends.
 
 
 o Contribute to the forecasting of demand and revenue, helping with inventory management.
 
 
 
 
 
 7. Compliance &amp; Brand Standards:
 
 
 o Ensure all reservation procedures align with brand standards, policies, and industry best practices.
 
 
 o Maintain a high level of knowledge about the brand&rsquo;s properties, facilities, and offerings to accurately inform guests and help with decision-making.
 
 
 
 
 
 8. Training &amp; Development:
 
 
 o Stay informed about new tools, systems, and technologies used in central reservations.
 
 
 o Participate in training programs to enhance product knowledge, sales techniques, and customer service skills
 
</div>

Reservations Specialist

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 J ob S ummary
 
 
 
 <ul>
 <li>
 To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
 </li>
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 To supervise, train &amp; implement all safety policy &amp; procedure as per laid down in the company emergency &amp; continuity business plan
 </li>
 <li>
 Promote the desired work culture around the core value of Alila Resort and the brand ethos
 </li>
 <li>
 To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing
 </li>
 <li>
 To maintain good relations with local travel agents and other outside contacts
 </li>
 <li>
 To have complete understanding of pricing strategy and sell accordingly
 </li>
 <li>
 Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
 </li>
 <li>
 To wear the correct uniform, name badges at all the times
 </li>
 <li>
 To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development
 </li>
 <li>
 To provide a courteous and professional service at all times
 </li>
 <li>
 To provide the necessary skills to perform their duties with the maximum efficiency
 </li>
 <li>
 To provide the correct standards and method of service are maintained as stated in the department&rsquo;s operation manual
 </li>
 <li>
 To provide a complete understanding of and adhere to the hotel&rsquo;s employee rules and regulations
 </li>
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 To provide a complete understanding of and adhere to the hotel&rsquo;s policy relating to fire, hygiene, health and safety
 </li>
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 To plan the weekly operation Roster with coordination of front office supervisor.
 </li>
 <li>
 Ensure accuracy of reservation information in OPMS
 </li>
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 Drive and collect all the guest information while creating the reservation.
 </li>
 <li>
 Review daily arrival report to ensure accuracy of data updated in the system.
 </li>
 <li>
 To ensure all the calls and guest inquires answered in timely manner.
 </li>
 <li>
 Implement and drive the company, department standard and policies.
 </li>
 <li>
 Train and coach the team member on Reserve and Opera system.
 </li>
 <li>
 Coordinate with front office for any special request.
 </li>
 <li>
 Balance room inventory.
 </li>
 <li>
 Complete knowledge of World of Hyatt programs and benefits.
 </li>
 <li>
 Knowledge on guest amenities program and process.
 
 
 </li>
 </ul>
 
 Technical Expertise
 
 
 
 <ul>
 <li>
 Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques
 </li>
 <li>
 Promote the Hotel&rsquo;s (and Alila Hotels generally) products and services
 </li>
 <li>
 Maintain a high level of product and service knowledge of the Resort.
 </li>
 <li>
 Opera and Reserve full operational Knowledge
 </li>
 <li>
 Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email and internet.
 </li>
 <li>
 Process amendment to reservation such as extensions, early arrival &amp; departure and etc
 </li>
 <li>
 Accept wait list reservations
 </li>
 <li>
 Manage &ldquo;no show&rdquo; reservations by investigation and follow up by same day
 </li>
 <li>
 Record special billing arrangements for groups and conventions.
 </li>
 <li>
 Update guest special request and preference in trance and special fields.
 </li>
 <li>
 Select and update correct profile on each reservation
 </li>
 <li>
 Update correct VIP code on each profile and ensure correct amenities code attached in the systems.
 </li>
 <li>
 Monitor reservation levels and inform Managers of current and future occupancy rates
 </li>
 <li>
 Maintain knowledge of special rates/ offers/ promotions and train the teams.
 </li>
 <li>
 Prepare reports as requested (pick up report, etc.)
 </li>
 <li>
 Attend daily room controlling meeting.
 </li>
 <li>
 Attends to inquires, complaints and request regarding reservation.
 </li>
 <li>
 Ensure all reservation papers have been properly filed according to the established procedures
 </li>
 <li>
 Familiar with job description, policies and procedures and able to perform the duty whenever needed.
 </li>
 <li>
 Perform any other tasks been assigned by your supervisor &amp; managers.
 </li>
 </ul>
</div>

Reservation Agent

ECOS Dubai Hotel at Al Furjan

The Cluster Room Reservation Agent will be responsible for the reservations of both the Coral Dubai Deira Hotel and ECOS Dubai Hotel. Reporting directly to the Cluster Reservation Manager, the ideal candidate will handle various tasks related to reservation management, maximizing revenue, and providing excellent customer service.Key Responsibilities:<ul><li>Understand and implement FRHI Pricing Strategies and Revenue Management principles.</li><li>Manage reservation tasks including room blocks, chasing rooming lists from the Sales team &amp; clients, inventory management for groups, and ensuring accurate billing instructions.</li><li>Apply a general understanding of Groups Management, including cut-off dates, booking policies, and procedures.</li><li>Maximize room revenue by converting telephone inquiries into confirmed sales.</li><li>Utilize effective upselling techniques to enhance guest experience and increase revenue.</li><li>Support the Cluster Reservation Manager by managing reservations in line with revenue management strategies.</li><li>Ensure all reservations meet property standards in terms of accuracy and guest satisfaction.</li><li>Familiarize and apply Revenue Management strategies, including sell levels and sell-directed rates according to hotel inventory.</li><li>Fully understand and effectively use the Opera PMS/S&amp;C system and be involved in property PMS conversions.</li><li>Stay updated with market segments, rate plans, and distribution channels to adapt sales techniques accordingly.</li><li>Assist the Cluster Reservation Manager with ad-hoc projects and tasks.</li><li>Follow departmental policies, procedures, and service standards at all times.</li></ul>Qualifications:<ul><li>Previous experience in Reservations or Royal Service is required.</li><li>Must have experience with Opera Cloud Property Management System.</li><li>Fluency in both verbal and written English is required.</li><li>Proficiency in Microsoft Windows applications.</li><li>Experience in luxury hotel sales with a varied market mix background.</li></ul>Working Hours: Shift-based (not fixed timing) Weekly Off: One day off per week, as per duty rosterJob Type: Full-timePay: Up to AED1,800.00 per monthApplication Question(s):<ul><li>Do you have previous experience as a Reservation Agent? If yes, please specify your total years of experience and the properties you have worked with.</li><li>What is your current salary package (gross per month)?</li><li>What is your notice period?</li><li>Are you male (as this position is preferred for male candidates)?</li><li>When would you be available to join if selected?</li><li>What is your expected salary package (gross per month)?</li><li>Why you want to change your current Job ?</li></ul>

Rooms Reservation Agent-Male

AGMC

We seek a responsible and experienced reservation agent to join our BUDGET RENT A CAR team in the UAE. This role demands punctuality, a thorough knowledge of booking software and a commitment to delivering excellent customer service.Key Responsibilities:<ul><li>Assisting and advising customers who may be choosing from a variety of options.</li><li>Making reservations for customers based on their various requirements and budgetary allowances.</li><li>Checking the availability of transportation on the customers&rsquo; desired travel dates.</li><li>Processing payments and sending confirmation details to customers.</li><li>Sorting out any issues that may arise with bookings or reservations.</li><li>Answering any questions customers might have about the reservation process.</li><li>Providing support to customers who may need to amend or cancel a reservation.</li></ul>Qualifications:<ul><li>Experience in making reservations, preferably in the car leasing, hospitality or travel industries.</li><li>Excellent written and verbal communication skills in English and Arabic.</li><li>Multi-tasking and time-management skills, with the ability to prioritize tasks.</li><li>Proficient in working on booking software.</li><li>Should be open to rotational shift.</li></ul>Benefits:<ul><li>Competitive salary and benefits package.</li><li>Health insurance.</li><li>Paid time off.</li><li>Opportunities for career advancement.</li><li>Supportive and dynamic work environment.</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 per monthApplication Question(s):<ul><li>Do you have experience in Limo Services?</li><li>Are you open to rotational shift?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>License/Certification:<ul><li>experience in booking software (Preferred)</li></ul>

Reservation Agent ( Limousine)

Marriott International

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Multi-Property Reservation Agent

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