reservation specialist

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
</div><div>The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel&rsquo;s restaurants, bars, and special F&amp;B events.
</div><div>This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel&rsquo;s food and beverage offerings.
</div><div>The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience.<br>
</div><div></div><br>
<div>RESPONSIBILITIES:
</div><div>Reservation:
</div><ul><li>Handle incoming reservation requests via phone, email, or online platforms.
</li><li>Provide detailed information about dining options, menus, special events, and promotions.
</li><li>Accurately input reservation details into the restaurant management system. (7 rooms)
</li><li>Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.
</li><li>Work closely in contact with F&amp;B Operations to communicate special events, offers and pop ups to the clientele
</li><li>Work closely with Marketing to share with our guests the latest marketing material
</li><li>Support Sales and Events with F&amp;B reservation and organization.
</li><li>Collaborate with other departments when required.
</li><li>Ensure you comply to any service task in accordance with Brand and LQA standard.
</li><li>Complete any additional project and administrative task assigned by line manager and management
</li></ul><div>Guest Assistance:
</div><ul><li>Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.
</li><li>Make recommendations based on guest preferences to enhance their dining experience.
</li><li>Manage modifications or cancellations of existing reservations efficiently.
</li><li>Ensure F&amp;B systems are updated to reflect guest preferences and key information.
</li><li>Highlight and assist with any special occasion booking (preference enquiries, upselling opportunities etc.)
</li><li>Follow up with guests&rsquo; post-visit to gather feedback on their dining experience.
</li><li>Follow up on any F&amp;B negative review, connect with guests and connect for guest recovery experience.
</li><li>Identify repeating guests, developed and maintained relationships and untapped networking opportunities.
</li><li>Successfully track, monitor and report on key information
</li></ul><div>Upselling and Promotion:
</div><ul><li>Promote special dining packages, wine pairings, or exclusive events during the reservation process.
</li><li>Identify opportunities for upselling additional services such as private dining or events bookings.
</li><li>Confirmation and Follow-up:
</li></ul><div>Reporting and Record Keeping:
</div><ul><li>Maintain accurate records of reservation activities including guest profiles, booking statistics and all related databases such as guest consumption, preferences number of visits,
</li><li>Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.<br>
</li></ul><div></div><br>
<div>QUALIFICATIONS:
</div><ul><li>Experience: Minimum of 1-2 years in a similar role within a luxury hotel or fine dining establishment, preferably for a luxury or ultra-luxury hotel.
</li><li>Education: A degree in Hospitality Management or a related field is preferred.
</li></ul><div>GENERAL SKILLS. .
</div><ul><li>Strong organizational skills with attention to detail.
</li><li>Proficient in using reservation management software systems.
</li><li>Microsoft office literate
</li><li>Knows all payment methods including Casha, CC, Link payments (Canary), Gift cards, voucher. Language:
</li><li>Required to speak, read, and write English, with fluency in other languages preferred.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Food and Beverage Reservation specialist

Villatel

<div><div>POSITION SUMMARY: Villatel, a hospitality company, is seeking an experienced Reservations Agent. In this role, you will be at the forefront of our guest booking process, handling reservations from various sources with efficiency, professionalism, and a sales-driven approach. You will play a crucial role in maximizing revenue and ensuring guest satisfaction through effective reservation management in a fast-paced environment.</div><p><br>
</p><p><b>Responsibilities:</b></p><ul><li>
Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail.</li><li>
Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience.</li><li>
Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency.</li><li>
Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests.</li><li>
Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately.</li><li>
Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests.</li></ul><p><b>
Qualifications:</b></p><ul><li>
Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals.</li><li>
Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude.</li><li>
Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objectives, and close sales to drive revenue growth.</li><li>
Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment.</li><li>
Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management.</li><li>
Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include; Office, Excel, Teams, and SharePoint.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
The Reservations Agent is expected to perform the position's functions with or without accommodation. Villatel retains the right to change or assign other job duties to this position.</li><li>
Must be able to remain in a stationary position for extended periods of time.</li><li>
Consistent use of hands to operate computer equipment and office productivity machinery, such as computers, laptops, desktop file cabinets, etc.</li><li>
Ability to move around the office and utilize a calculator, file cabinets, etc.</li></ul></div><div></div>

Reservations Specialist

Accor

<div><div>Company Description</div><p><br>
The Mo&#776;venpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.<br>
</p><br>
<div>Job Description</div><p><br>
We are seeking a friendly and organized Reservation Agent/ Group Coordinator to join our team in 6th of October City, Egypt. In this role, you will be responsible for managing individual and group reservations, ensuring a smooth booking process, and providing exceptional customer service to our guests.</p><ul><li>
Handle incoming reservation requests via phone, email, and online booking platforms</li><li>
Coordinate group bookings, including room blocks, meeting spaces, and special requests</li><li>
Provide detailed information about our accommodations, amenities, and local attractions</li><li>
Assist guests with modifying or canceling reservations</li><li>
Collaborate with other departments to ensure guest needs are met</li><li>
Process payments and manage billing for individual and group reservations</li><li>
Generate and distribute daily reservation reports</li><li>
Respond to guest inquiries and resolve booking-related issues promptly</li><li>
Upsell room upgrades and additional services when appropriate</li><li>
Stay updated on local events and promotions to inform guests</li></ul><div><br>
Qualifications</div><br>
<ul><li>
High school diploma or equivalent required; Bachelor's degree in Hospitality, Tourism, or related field preferred</li><li>
Previous experience in the hospitality or travel industry is a plus</li><li>
Excellent verbal and written communication skills</li><li>
Strong customer service orientation with a friendly and empathetic demeanor</li><li>
Proficiency in reservation systems and booking software</li><li>
Exceptional attention to detail and organizational skills</li><li>
Ability to multitask and manage time effectively in a fast-paced environment</li><li>
Problem-solving skills to address guest concerns and booking issues</li><li>
Basic math skills for handling payments and group rates</li><li>
Knowledge of local attractions and services in 6th of October City and surrounding areas</li><li>
Familiarity with travel and tourism industry trends</li><li>
Flexibility to work various shifts, including weekends and holidays, as needed</li></ul></div>

Reservation Agent/ Group Coordinator

Mövenpick

<div><b>Company Description</b><p><br>
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.<br>
</p><br>
<br>
<b>Job Description</b><p><br>
We are seeking a friendly and organized Reservation Agent/ Group Coordinator to join our team in 6th of October City, Egypt. In this role, you will be responsible for managing individual and group reservations, ensuring a smooth booking process, and providing exceptional customer service to our guests.</p><ul><li>
Handle incoming reservation requests via phone, email, and online booking platforms</li><li>
Coordinate group bookings, including room blocks, meeting spaces, and special requests</li><li>
Provide detailed information about our accommodations, amenities, and local attractions</li><li>
Assist guests with modifying or canceling reservations</li><li>
Collaborate with other departments to ensure guest needs are met</li><li>
Process payments and manage billing for individual and group reservations</li><li>
Generate and distribute daily reservation reports</li><li>
Respond to guest inquiries and resolve booking-related issues promptly</li><li>
Upsell room upgrades and additional services when appropriate</li><li>
Stay updated on local events and promotions to inform guests</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
High school diploma or equivalent required; Bachelor's degree in Hospitality, Tourism, or related field preferred</li><li>
Previous experience in the hospitality or travel industry is a plus</li><li>
Excellent verbal and written communication skills</li><li>
Strong customer service orientation with a friendly and empathetic demeanor</li><li>
Proficiency in reservation systems and booking software</li><li>
Exceptional attention to detail and organizational skills</li><li>
Ability to multitask and manage time effectively in a fast-paced environment</li><li>
Problem-solving skills to address guest concerns and booking issues</li><li>
Basic math skills for handling payments and group rates</li><li>
Knowledge of local attractions and services in 6th of October City and surrounding areas</li><li>
Familiarity with travel and tourism industry trends</li><li>
Flexibility to work various shifts, including weekends and holidays, as needed</li></ul></div>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25197007<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Four Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia, 23731<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Reservation Agent ( Only Saudi )

SEVEN SEAS HOTEL LLC 

<p><i><b>We are looking for a Reservation Executive with experience using IDS in the hospitality industry.</b></i> <i>The ideal candidate will have strong communication skills, attention to detail, and the ability to manage room bookings, guest inquiries, and system entries efficiently. Familiarity with IDS Next or similar hotel property management systems is required. Candidates should be customer-focused, organized, and able to work in a fast-paced environment.</i></p><p><i><b>Key Responsibilities:</b></i></p><ul><li><i>Handle reservation inquiries via phone, email, and online platforms efficiently and professionally</i></li><li><i>Accurately input reservations, changes, and cancellations into the </i><i><b>IDS system</b></i></li><li><i>Provide guests with detailed information about room rates, availability, and hotel services</i></li><li><i>Work collaboratively with the front desk, sales, and housekeeping teams to ensure smooth operations</i></li><li><i>Maintain high level of accuracy in managing bookings and guest records</i></li><li><i>Promote special packages, room upgrades, and loyalty programs</i></li><li><i>Manage group bookings and liaise with corporate accounts when required</i></li><li><i>Maintain up-to-date knowledge of all hotel policies, room categories, rates, and promotions</i></li></ul><p><i><b>Requirements:</b></i></p><ul><li><i>Proven experience as a Reservation Executive or in a similar role within the hospitality industry</i></li><li><i><b>Hands-on experience with IDS Next or other hotel reservation/PMS systems</b></i></li><li><i>Excellent communication and interpersonal skills</i></li><li><i>Ability to handle high call volumes and multitask effectively</i></li><li><i>Strong attention to detail and organizational skills</i></li><li><i>Customer-first mindset with problem-solving abilities</i></li><li><i>Flexibility to work various shifts, including weekends and holidays</i></li></ul><p><i><b>Preferred Qualifications:</b></i></p><ul><li><i>Knowledge of OTA platforms (Booking.com, Expedia, etc.)</i></li><li><i>Experience handling group reservations and corporate bookings</i></li></ul><p>Job Type: Full-time</p>

Reservation Executive

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><p></p><p><br>
The Reservation Agent is responsible for handling all reservation inquiries, ensuring the highest level of personalized guest service, and maximizing room revenue through effective sales techniques. This role requires a strong understanding of the luxury hospitality standards, attention to detail, and a proactive approach in anticipating guest needs.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Handle all individual and group reservation requests via phone, email, and online channels in a timely and professional manner.</li><li>
Ensure all reservations are accurately entered into the system with complete guest details and preferences.</li><li>
Maintain an up-to-date knowledge of room types, rates, packages, and promotions.</li><li>
Demonstrate comprehensive knowledge of the property, facilities, and brand standards to effectively upsell and cross-sell.</li><li>
Collaborate closely with Front Office, Sales, and Revenue teams to optimize room inventory and maximize revenue.</li><li>
Follow company policies and procedures regarding payment, cancellation, and data privacy.</li><li>
Anticipate and fulfill guest preferences to deliver a bespoke luxury experience.</li><li>
Handle VIP and special request bookings with extra care and discretion.</li><li>
Prepare daily, weekly, and monthly reservation reports as required.</li><li>
Maintain excellent communication and relationship with travel agents, corporate clients, and internal departments.</li><li>
Participate in training sessions and contribute to continuous service improvement initiatives.</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
Qualifications:</b></p><ul><li>
Minimum 2 years of experience in a luxury or 5-star hotel reservation role</li><li>
Excellent communication skills in English, both written and verbal</li><li>
Proficiency in Opera PMS, CRM systems, and online booking channels</li><li>
Detail-oriented with strong organisational and multitasking abilities</li><li>
Sales-driven and guest-oriented mindset with a professional demeanour</li><li>
Ability to work in shifts, including weekends and holidays</li></ul><br>
<b>
Additional Information</b><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Strong interpersonal and problem solving abilities<br>
Fluency in English, additional languages are a plus</p></div>

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