reservation specialist

Stella Stays

Stella Stays - Who are we?At Stella Stays, we&rsquo;re not just another hospitality brand - we&rsquo;re building the future of living. We&rsquo;ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what&rsquo;s never been built before - together.If you&rsquo;re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you&rsquo;ve found it. Welcome to the future. Welcome to Stella Stays.At Stella Stays, you will:We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.You will be responsible for:<ul><li>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</li><li>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</li><li>Process bookings and reservations accurately and efficiently within the company's reservation system.</li><li>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</li><li>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</li><li>Resolve any customer complaints or issues professionally and promptly.</li><li>Work with the management team to develop and implement customer service strategies and initiatives.</li><li>&#8203;Participate in training and development programs to improve job skills and knowledge.</li></ul>Requirements<ul><li>Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.</li><li>Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.</li><li>Strong attention to detail and ability to work accurately in a fast-paced environment.</li><li>Strong organizational and time management skills, with the ability to prioritize tasks effectively.</li><li>Knowledge of reservation management systems and software.</li><li>Ability to work independently as well as part of a team.</li><li>Flexibility to work in shifts, including weekends and holidays.</li><li>Ability to handle customer complaints and resolve issues professionally and in a timely manner.</li><li>&#8203;Proficiency in Microsoft Office and other relevant software applications.</li></ul>If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!Job Type: Full-time

Reservation Specialist

Rixos

<div>Company Description 
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservation Agent (Arabic Speaker) and build your career with us. 
Job Description 
<ul><li>
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.</li><li>
Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.</li><li>
Explain guarantee, special rate, and cancellation policies to callers.</li><li>
Accommodate and document special requests.</li><li>
Answer questions about property facilities/services and room accommodations.</li><li>
Follow sales techniques to maximize revenue. Input and access data in reservation system.</li><li>
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</li><li>
Follow proper escalation procedures when addressing guest concerns.</li></ul> 

Qualifications 
<ul><li>
Minimum one year experience with the same position in a 5 star hotel.</li><li>
A High School Diploma.</li><li>
Previous customer related experience an asset.</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills.</li><li>
Computer literate in Microsoft Window applications required.</li><li>
Previous Opera experience an asset.</li><li>
High communication skills verbal and written.</li><li>
English and Arabic Speaker</li></ul></div>

Reservation Agent (Arabic Speaker)

Chalo Pakistan

Chalo Pakistan is seeking a highly skilled and professional Ticketing &amp; Reservation Expert / Umrah Sales Specialist with proven expertise in flight ticketing, reservations, and Umrah package sales. The ideal candidate will have an in-depth understanding of the Umrah travel market in Saudi Arabia and Pakistan, demonstrate excellent communication skills, and uphold a professional corporate attitude.Key Responsibilities<ul><li>Manage domestic and international flight ticketing and reservations with expert proficiency in Amadeus and Galileo (GDS) systems.</li><li>Actively promote and sell Umrah packages to both individual and group clients.</li><li>Provide clients with accurate guidance on Umrah travel regulations, visa procedures, and required documentation.</li><li>Coordinate and maintain strong relationships with Umrah operators, suppliers, and travel partners in Saudi Arabia and Pakistan.</li><li>Keep detailed and accurate records of bookings, client communications, and sales performance.</li><li>Stay updated on market trends, competitor activities, and Umrah package options.</li><li>Consistently achieve and exceed monthly sales targets for ticketing and Umrah packages.</li><li>Deliver outstanding customer support throughout the client&rsquo;s travel journey, ensuring a seamless experience.</li></ul>Required Skills &amp; Qualifications<ul><li>3&ndash;5 years of experience in flight ticketing, reservations, and Umrah package sales.</li><li>Expert-level proficiency in Amadeus and Galileo (GDS) systems (mandatory).</li><li>Prior experience as a Visa Officer or handling visa processing is preferred.</li><li>Familiarity with Saudi Umrah portals, vendors, and pilgrimage logistics.</li><li>Strong English communication skills.</li><li>Excellent customer service, sales ability, and problem-solving skills.</li><li>Multilingual abilities (Urdu, English, Arabic) will be considered a strong advantage.</li></ul>Job Type: Full-timePay: Up to Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Ticketing &amp; Reservation Expert / Umrah Sales: 4 years (Required)</li></ul>Language:<ul><li>English, Arabic (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Ticketing & Reservation/Umrah Sales Specialist

Wyndham Doha West Bay Hotel

<div><h1 class="jobSectionHeader">SUMMARY</h1>

The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.

KEY RESPONSIBILITIES

<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Attention to detail</li><li>
Service excellence</li><li>
Communication</li><li>
Commercial awareness</li><li>
Planning &amp; organisation</li><li>
Driving results</li><li>
Flexibility</li><li>
Accountability</li><li>
Teamwork</li><li>
Can-do attitude</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1>
.<ul><li>
Business / hospitality management certification is an advantage.</li><li>
Proficiency in Opera Cloud.</li><li>
1 years&rsquo; experience working as a reservation agent or in a similar role.</li><li>
Language requirement: English.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Time Management<h3 class="jobSectionHeader">
Financial Skills</h3>
Revenue Management<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</div></div>

Reservation Agent

Accor

<div>
 
 Company Description
 
 
 
 Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 
 Reservations Handling
 
 
 
 <ul>
 <li>
 Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.
 </li>
 <li>
 Respond promptly to inquiries via phone, email, website, or OTA platforms.
 </li>
 <li>
 Upsell higher room categories and promote hotel packages to maximize revenue.
 </li>
 <li>
 Ensure all bookings are confirmed with complete and accurate guest information.
 
 
 </li>
 </ul>
 
 System &amp; Reporting
 
 
 
 <ul>
 <li>
 Maintain reservation records and update changes, cancellations, and no-shows.
 </li>
 <li>
 Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.
 </li>
 <li>
 Prepare and send daily / weekly reservation reports as required.
 </li>
 <li>
 Ensure rate parity across all booking channels.
 
 
 </li>
 </ul>
 
 Guest Communication &amp; Service
 
 
 
 <ul>
 <li>
 Handle special requests (early check-in, late check-out, VIP amenities, etc.).
 </li>
 <li>
 Communicate professionally with travel agents, corporate clients, and walk-in guests.
 </li>
 <li>
 Resolve booking-related issues or escalate when necessary.
 </li>
 <li>
 Maintain confidentiality of guest information in line with data privacy standards.
 
 
 </li>
 </ul>
 
 Coordination &amp; Compliance
 
 
 
 <ul>
 <li>
 Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.
 </li>
 <li>
 Follow Accor policies, reservation procedures, and brand standards.
 </li>
 <li>
 Support in overbooking situations as per hotel revenue strategy.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
 
 
 Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
 
 
 Strong communication skills in English (Arabic is a plus).
 
 
 Customer-oriented with a positive and professional attitude.
 
 
 Ability to multitask and work under pressure.
 
 
 Basic knowledge of Microsoft Office (Excel, Outlook).
</div>

<div>Company Description 
Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality 
Job Description 
Key Responsibilities
Reservations Handling<ul><li>
Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.</li><li>
Respond promptly to inquiries via phone, email, website, or OTA platforms.</li><li>
Upsell higher room categories and promote hotel packages to maximize revenue.</li><li>
Ensure all bookings are confirmed with complete and accurate guest information.</li></ul>
System &amp; Reporting<ul><li>
Maintain reservation records and update changes, cancellations, and no-shows.</li><li>
Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.</li><li>
Prepare and send daily / weekly reservation reports as required.</li><li>
Ensure rate parity across all booking channels.</li></ul>
Guest Communication &amp; Service<ul><li>
Handle special requests (early check-in, late check-out, VIP amenities, etc.).</li><li>
Communicate professionally with travel agents, corporate clients, and walk-in guests.</li><li>
Resolve booking-related issues or escalate when necessary.</li><li>
Maintain confidentiality of guest information in line with data privacy standards.</li></ul>
Coordination &amp; Compliance<ul><li>
Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.</li><li>
Follow Accor policies, reservation procedures, and brand standards.</li><li>
Support in overbooking situations as per hotel revenue strategy.</li></ul>
Qualifications &amp; Skills 
Qualifications 
Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
Strong communication skills in English (Arabic is a plus).
Customer-oriented with a positive and professional attitude.
Ability to multitask and work under pressure.
Basic knowledge of Microsoft Office (Excel, Outlook).</div>

Chedi Hospitality

<div>
 
 Role Overview
 
 
 
 As a Reservations Agent, you will be responsible for delivering exceptional reservation services to all guests, ensuring a seamless booking process and maintaining high levels of guest satisfaction. As part of our team in The Chedi Muscat, you'll work in an ONSITE environment, providing support to both guests and colleagues through outstanding communication and organizational skills.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle reservation calls, emails, and other requests with accuracy and professionalism.
 </li>
 <li>
 Input, access, and maintain guest reservation information in the system effectively.
 </li>
 <li>
 Provide detailed information about accommodations, promotions, and hotel services to prospective guests.
 </li>
 <li>
 Follow established reservation procedures, payment policies, and no-show or cancellation guidelines.
 </li>
 <li>
 Maintain up-to-date knowledge of room rates, current availability, and upcoming promotions.
 </li>
 <li>
 Work closely with Front Office, Sales, and other departments to support guest needs.
 </li>
 <li>
 Manage guest queries and resolve any issues in a timely, courteous manner.
 </li>
 <li>
 Maintain accurate filing systems electronically and on paper as required.
 
 
 </li>
 </ul>
 
 Must Have Requirements
 
 
 
 <ul>
 <li>
 High school graduate or equivalent.
 </li>
 <li>
 Previous hotel-related experience desired.
 </li>
 <li>
 Excellent written and oral communication skills required.
 </li>
 <li>
 Positive interpersonal skills required.
 </li>
 <li>
 Must be fluent in verbal and written English.
 </li>
 <li>
 Excellent computer and typing skills are required. Excel and Word proficiency desired.
 </li>
 <li>
 Excellent listening and comprehension skills required.
 
 
 </li>
 </ul>
 
 Nice To Have Requirements
 
 
 
 <ul>
 <li>
 Good communication and negotiation skills.
 </li>
 <li>
 Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
 </li>
 <li>
 Strong organisational skills required to maintain electronic and paper filing systems.
 </li>
 <li>
 Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
 </li>
 <li>
 Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management, and team members as well as producing reports.
 </li>
 <li>
 Excellent PC skills (including MS Office).
 
 
 </li>
 </ul>
 
 Perks And Benefits
 
 
 
 <ul>
 <li>
 Opportunity to work with a renowned luxury hotel brand.
 </li>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 Learning and career development opportunities.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Employee discounts on hotel offerings and services.
 </li>
 </ul>
</div>

Reservations Agent

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