reservation specialist

Aisle & Abroad

<div>
 
 Job Title: Remote Hotel Reservation Specialist
 
 
 
 Location:
 
 United States (Remote)
 
 
 
 About the Role:
 
 
 We are seeking detail-oriented, customer-focused individuals to assist clients with hotel reservations and vacation planning. This fully remote opportunity is ideal for professionals looking for flexibility while working in the travel industry. No prior travel experience is required &mdash; comprehensive training is provided.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients with researching and booking hotel accommodations
 </li>
 <li>
 Provide accurate information on pricing, amenities, and availability
 </li>
 <li>
 Communicate professionally via phone, email, and digital platforms
 </li>
 <li>
 Maintain organized client and booking records
 </li>
 <li>
 Participate in virtual training and team collaboration
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Reliable internet connection and basic computer skills
 </li>
 <li>
 Interest in travel, hospitality, or customer support
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 100% remote work with flexible scheduling
 </li>
 <li>
 Training, mentorship, and ongoing support
 </li>
 <li>
 Travel discounts and industry perks
 </li>
 <li>
 Performance-based income opportunities
 
 
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Hotel Reservation Specialist

<div>
 
 Job Title: Hotel Reservation Specialist
 
 
 
 Location:
 
 United States (Remote)
 
 
 
 About the Role:
 
 
 We are seeking detail-oriented, customer-focused individuals to assist clients with hotel reservations and vacation planning. This fully remote opportunity is ideal for professionals looking for flexibility while working in the travel industry. No prior travel experience is required &mdash; comprehensive training is provided.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients with researching and booking hotel accommodations
 </li>
 <li>
 Provide accurate information on pricing, amenities, and availability
 </li>
 <li>
 Communicate professionally via phone, email, and digital platforms
 </li>
 <li>
 Maintain organized client and booking records
 </li>
 <li>
 Participate in virtual training and team collaboration
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Reliable internet connection and basic computer skills
 </li>
 <li>
 Interest in travel, hospitality, or customer support
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 100% remote work with flexible scheduling
 </li>
 <li>
 Training, mentorship, and ongoing support
 </li>
 <li>
 Travel discounts and industry perks
 </li>
 <li>
 Performance-based income opportunities
 
 
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Hotel Reservation Specialist | Remote

Perfect Pet Resort

There&rsquo;s a lot to love about a career with Perfect Pet Resort. We believe that happy pets make happy people, and we&rsquo;re committed to bringing out the best in every pet. Surround yourself with wagging tails and sloppy kisses. Walk into work knowing that, as a client care specialist, you&rsquo;re directly responsible for welcoming and serving our wonderful clients and their four-legged family members. This highly interactive position provides a unique opportunity to serve pet parents with care and focus. You will help design perfect pet vacations for our four-legged guests. Whether in person or by phone, you will pair services specific to the individual pet&rsquo;s needs resulting in happy pets and happy people. Perhaps most importantly, you&rsquo;ll nurture and deepen relationships with hundreds of current clients, encouraging them to return and advocate on our behalf. Responsibilities Greet clients with genuine enthusiasm in person and by phone Maintain relationships with our clients by providing exceptional customer service Give engaging facility tours Attentively tend to client needs Take detailed reservations on the phone and in person Perform thorough guest check-ins and check-outs Knowledgeably present products and services to clients and potential clients Ensure happy and safe pet vacations by accurately entering client data Safely handle dogs and cats as needed Required Knowledge, Skills, and Abilities Our ideal candidate thrives when working with people in a fast paced, detail oriented, and caring operation. This position requires energetic phone skills, proficient computer skills, sales experience, and excellent communication skills. Must be able to work evenings, weekends and holidays. Seasonal applicants should be available for 4 to 5 shifts per week from May 18th to September 3rd. We also will consider applicants with shorter availability due to college commitments. Benefits and Perks: Competitive hourly wage Health, dental and vision insurance coverage for full-time employees Life and disability insurance coverage Retirement savings plan with employer matching Paid time off and holiday pay Employee events Employee discounts on pet services and products Opportunities for career advancement and professional development Pay range $15-$18 per hour

Seasonal Client Care and Reservation Specialist

<div>
 Position Overview
 
 
 We are looking for organized and customer-focused individuals to join our team as a Remote Travel Booking Specialist supporting hotel and resort reservations. In this role, you will assist clients with selecting accommodations, coordinating bookings, and ensuring all travel details are accurate and well-organized.
 
 
 This is an entry-level opportunity within the travel and hospitality space. No prior travel experience is required. Training and support are provided to help you get started.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support clients in identifying hotel and resort options that match their travel preferences
 </li>
 <li>
 Manage reservation requests and assist with confirming accommodations
 </li>
 <li>
 Provide clear and timely communication regarding availability, amenities, and booking details
 </li>
 <li>
 Verify travel information including dates, guest details, and special requests
 </li>
 <li>
 Keep client records organized and up to date
 </li>
 <li>
 Assist with pre-travel confirmations and post-stay follow-up when needed
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication skills with a focus on customer service
 </li>
 <li>
 Detail-oriented and able to manage multiple tasks
 </li>
 <li>
 Comfortable using online tools and reservation systems
 </li>
 <li>
 Self-motivated and able to work independently in a remote environment
 </li>
 <li>
 Experience in customer service, hospitality, or administrative roles is a plus but not required
 
 
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 
 <ul>
 <li>
 Guided onboarding and role-specific training
 </li>
 <li>
 Access to booking systems and travel resources
 </li>
 <li>
 Ongoing support and skill development
 </li>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Team-oriented and supportive work culture
 
 
 
 
 
 </li>
 </ul>
 Ideal Candidate
 
 
 This role is a great fit for individuals interested in hospitality, travel coordination, or remote customer support, especially those looking to build experience in booking and reservations.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Travel Booking Specialist – Hotels & Resorts

Accommodations Plus International

<div>The Customer Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers. 
 
Position Type and Expected Hours of Work 
This is a full-time, evening position (3pm-1am). Flexible schedule necessary, including holidays and weekends may be required. 
 
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Total customer service to include but not limited to the following:<ul><li>
Serve as API&rsquo;s on-site liaison with the airline partner, providing support, guidance and training.</li><li>
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.</li><li>
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.</li><li>
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.</li><li>
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.</li><li>
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.</li><li>
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.</li></ul><ul><li>
Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving &ldquo;On Call&rdquo; when needed outside of regular working hours.</li><li>
Learn and maintain knowledge of API&rsquo;s call center work methodology and reservation systems to best serve API&rsquo;s clients in the most efficient and professional manner.</li><li>
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.</li></ul>
Competencies<ul><li>
Knowledge of airline crew scheduling is a strong plus.</li><li>
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.</li><li>
Excellent Interpersonal skills.</li><li>
Able to work in a fast paced environment.</li><li>
Great telephone etiquette.</li><li>
Excellent writing skills.</li><li>
Excellent computer skills.</li><li>
Ability to multi task and prioritize.</li><li>
Detail oriented with great organizational skills.</li><li>
Flexible work schedule including availability to work weekends and holidays.</li><li>
Able to work overtime if needed.</li><li>
Second language, preferrable Spanish is a plus.</li></ul> 

Good Faith Compensation 
The good faith compensation rate for this position is $22.00 per hour. 
 
Required Experience<ul><li>
Ability to positively present API in customer facing situations.</li><li>
Customer service background is a plus.</li><li>
Airline/Hotel/Travel experience is a plus.</li></ul>
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API&rsquo;s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
oyFCYj7dGq</div>

Customer Support Specialist (Evening)- Minneapolis, MN

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
 </li>
 <li>
 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
 </li>
 <li>
 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
 </li>
 <li>
 Proficiency with computer systems and reservation management software
 </li>
 <li>
 Exceptional attention to detail and accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to multitask effectively and prioritize in a high-volume environment
 </li>
 <li>
 Strong problem-solving skills with a proactive approach to resolving issues
 </li>
 <li>
 Demonstrated ability to work collaboratively within a team structure
 </li>
 <li>
 Flexibility to adapt to changing circumstances and learn new processes quickly
 </li>
 <li>
 Goal-oriented mindset with a commitment to achieving performance targets
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

Tiny Boxwoods

<div></div><div><div>Job title 
Reservationist 
Reports to 
Events Coordinator 
Classification 
Non- Exempt, hourly pay 
 
Job purpose 
Tiny Boxwoods Productions Reservationists care deeply about our culture and will provide a genuine sense of hospitality. They exceed guests&rsquo; expectations by providing friendly, authentic, and polite service with a pleasing personality and a smile. The Reservationist assists managers in keeping bookings organized, answering phone inquiries, and working in part with events. 
 
Duties and responsibilities 
The primary job duties and responsibilities of being a Reservationist include the following:</div>
<ul><li>Must have advanced knowledge of reservation system and point of sale software.</li>
<li>Interact socially with guests with enthusiasm in a polite and friendly manner for entirety of shift.</li>
<li>Ensure all guests are well taken care and needs are met.</li>
<li>Must learn and be knowledgeable of food and beverage menu.</li>
<li>Answer guests&rsquo; questions in a confident and accurate manner.</li>
<li>Answer and direct phone calls in a professional manner.</li>
<li>Communicate clearly and effectively with management of each restaurant.</li>
<li>Organize reservations for each restaurant to ensure that timing is adequate for guest enjoyment while also maximizing seating potential.</li>
<li>Contribute to team effort by accomplishing tasks effectively and quickly.</li>
<li>Perform up to company standards, expectations, and policies.</li>
<li>Must always be pressed and tailored and follow company dress code policy.</li>
<li>Perform other duties as directed.</li>
<li>Qualifications</li>
<li>Tiny Boxwoods Productions require the minimum qualifications required to successfully perform the position of Reservationist.</li>
</ul>
<div> 
Qualifications include:</div>
<ul><li>Outstanding customer service skills</li>
<li>Must possess a polite and hospitable attitude</li>
<li>Excellent communication and organizational skills</li>
<li>Flexible availability in scheduling particularly weekend and evening shifts</li>
<li>Capacity to multitask</li>
<li>Must be passionate about hospitality</li>
</ul>
<div> 
Accommodations
 
Reasonable accommodations will be made for individuals with disabilities to perform the essential functions of the job, as required by law. 
 
Working conditions 
The incumbent will be working alternately in an office or restaurant/bar setting. Hazards may include slipping and tripping. Incumbent may also be required to work in an outdoor setting. Frequent handwashing is required. 
 
Physical requirements 
While performing the duties of this job, the incumbent is required to clearly speak, understand, read, and write as needed. The incumbent is required to sit for long periods, minimal lifting maybe required. Must be able to read, write and determine reservation times based on Tiny Boxwoods Productions procedures. Must be able to answer and verbally communicate via telephone.</div></div>

Reservationist

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