reservation specialist

Stella Stays

<p><b>Stella Stays - Who are we?</b></p><p>At Stella Stays, we&rsquo;re not just another hospitality brand - we&rsquo;re building the future of living. We&rsquo;ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</p><p>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</p><p>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what&rsquo;s never been built before - together.</p><p>If you&rsquo;re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you&rsquo;ve found it. Welcome to the future. Welcome to Stella Stays.</p><p><b>At Stella Stays, you will:</b></p><p>We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</p><p><b>You will be responsible for:</b></p><ul><li>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</li><li>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</li><li>Process bookings and reservations accurately and efficiently within the company's reservation system.</li><li>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</li><li>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</li><li>Resolve any customer complaints or issues professionally and promptly.</li><li>Work with the management team to develop and implement customer service strategies and initiatives.</li><li>&#8203;Participate in training and development programs to improve job skills and knowledge.</li></ul><p>Requirements</p><ul><li>Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.</li><li>Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.</li><li>Strong attention to detail and ability to work accurately in a fast-paced environment.</li><li>Strong organizational and time management skills, with the ability to prioritize tasks effectively.</li><li>Knowledge of reservation management systems and software.</li><li>Ability to work independently as well as part of a team.</li><li>Flexibility to work in shifts, including weekends and holidays.</li><li>Ability to handle customer complaints and resolve issues professionally and in a timely manner.</li><li>&#8203;Proficiency in Microsoft Office and other relevant software applications.</li></ul><p>If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!</p><p>Job Type: Full-time</p>

Reservation Specialist

Ramzin Luxury Yacht

<p><b>Job Title: Reservation Officer</b></p><p><b>Location:</b> United Arab Emirates<br/><b>Job Type:</b> Full-Time<br/><b>Industry:</b> Hospitality / Travel / Holiday Homes</p><p><b>Job Description:</b></p><p>We are seeking a detail-oriented and customer-focused <b>Reservation Officer</b> to join our team. The Reservation Officer will be responsible for handling booking inquiries, managing reservations, and ensuring a seamless and positive experience for clients looking to book accommodations or travel services.</p><p>The ideal candidate will have excellent communication skills, a strong customer service mindset, and proficiency with reservation systems and booking software.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and process reservations for hotel rooms, holiday homes, or travel packages via phone, email, and online channels</li><li>Respond promptly and professionally to customer inquiries and provide accurate information regarding availability, rates, policies, and services</li><li>Coordinate with front office, housekeeping, and other relevant departments to ensure smooth check-ins and guest satisfaction</li><li>Handle modifications, cancellations, and special requests while adhering to company policies</li><li>Maintain accurate and up-to-date records of reservations in the booking system or CRM</li><li>Assist customers with payment procedures and confirm booking details</li><li>Resolve any reservation-related issues or complaints in a timely and effective manner</li><li>Generate daily, weekly, and monthly reports on booking trends and occupancy rates</li><li>Collaborate with sales and marketing teams to support promotions and campaigns</li><li>Stay updated on company offerings, pricing, and local regulations</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience as a Reservation Officer or similar role in hospitality or travel</li><li>Proficiency in reservation software (e.g., Opera, Amadeus, Sabre, or proprietary systems)</li><li>Excellent verbal and written communication skills in English (additional languages are a plus)</li><li>Strong customer service and problem-solving skills</li><li>Ability to multitask and work efficiently in a fast-paced environment</li><li>Attention to detail and organizational skills</li><li>Flexible to work shifts, including weekends and holidays, if required</li><li>UAE Driving License (preferred but not mandatory)</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary and benefits package</li><li>Professional and supportive work environment</li><li>Opportunities for career development and training</li><li>Exposure to the hospitality and travel industry dynamics</li></ul><p><b>About Us:</b></p><p>[Ramzin Group of Companies ] is a leading provider of quality accommodations and travel solutions in the UAE, committed to delivering exceptional guest experiences through efficient and friendly service.</p><p><b>Submit your application : hr@ramzingroup.com/saba@ramzingroup.com</b></p><p>Job Type: Full-time</p><p>Pay: AED2,800.00 - AED4,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>Reservation Officer in UAE: 2 years (Required)</li></ul><p>Language:</p><ul><li>English, Hindi, Arabic, or addition is a plus (Preferred)</li></ul><p>Willingness to travel:</p><ul><li>25% (Preferred)</li></ul>

Reservation Officer

Propel Consult

<p><b>Job Overview:</b></p><p>The Reservations Manager is responsible for overseeing all aspects of the reservation process, ensuring seamless guest booking experiences and maximizing occupancy. This role is pivotal in shaping the first impression of the restaurant and coordinating with internal teams to deliver exceptional service.</p><p><b>Key Responsibilities:</b></p><p>1. Maintain accuracy and organization of the reservation system and guest database</p><p>2. Provide prompt, courteous, and professional responses to all reservation inquiries</p><p>3. Manage group bookings, special requests, and VIP arrangements with discretion and precision</p><p>4. Coordinate seating plans with the Head Hostess and service team to optimize flow and guest satisfaction</p><p>5. Monitor daily reservation trends and adjust availability to maximize revenue</p><p>6. Communicate promotional packages, events, and booking policies clearly to guests</p><p>7. Collaborate with marketing and operations to support campaigns and guest outreach</p><p>8. Resolve booking conflicts or guest concerns with diplomacy and efficiency</p><p>9. Ensure all reservation confirmations and follow-ups are completed in a timely manner</p><p>10. Maintain confidentiality and professionalism in handling guest data</p><p><b>Key Competencies</b></p><p>1. Strong organizational and multitasking abilities</p><p>2. Excellent interpersonal and communication skills</p><p>3. Proficiency in reservation software and digital tools</p><p>4. Ability to remain calm and solution-oriented under pressure</p><p>Job Types: Full-time, Permanent</p><p>Pay: Up to BD400.000 per month</p>

Reservations Manager

Sheraton

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
Make it personal. Go the extra step. Play as a team. Do what&rsquo;s right!<br>
Sheraton Istanbul Levent invites you to unlock a better way to experience the world with a new perspective. As Sheraton Istanbul Levent the intersection point of art, cuisine and culture, we have an exciting opportunity available for you now!
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Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
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Verify availability of room type and rate.
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Explain guarantee, special rate, and cancellation policies to callers.
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Accommodate and document special requests.
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Answer questions about property facilities/services and room accommodations.
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Follow sales techniques to maximize revenue.
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Input and access data in reservation system.
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Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
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Follow proper escalation procedures when addressing guest concerns.
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Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div>
<ul><li>2-year degree from an accredited university in Hotel and Tourism Management, or other related study.</li>
<li>At least 1-2 years experience at Front Office / Reservation disipline</li>
<li>Excellent interpersonal and communication skills</li>
<li>Ability to focus attention on details and to handle multiple tasksResult driven, proactive and reliable personality</li>
<li>Excellent command of both written and spoken English</li>
<li>No military obligation for male candidates / at least 2 years postponement</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Reservation Agent
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Ka&#287;&#305;thane
<p>Emniyetevleri Mahallesi, M&ouml;venpick Hotel Istanbul, B&uuml;y&uuml;kdere Caddesi, 4. Levent/Ka&#287;&#305;thane/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div><div>Lostra</div><div>Plaza Ofis</div><div>Spor Salonu</div><div>&#304;badethane</div><div>Kapal&#305; Otopark</div><div>Kuaf&ouml;r</div><div>&#304;&#351;yeri Hekimi</div><div>Terzi</div><div>Dinlenme / Oyun Alan&#305;</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>0-2 y&#305;l
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>15.09.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>23.09.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>1.12.2025</div></div></ul></div>

Reservation Agent

Grand Hyatt Kuwait City

<div><div><p>Summary</p><div><p>
As a Reservation Agent, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.</p><p></p><p><br>
The Reservation Agent is responsible to assist in the smooth and efficient running of the Reservation Department within the Rooms Division</p></div></div><p></p><div><p><br>
Qualifications</p><div><p>
The potential candidate must ideally have:</p><ul><li>
A relevant degree or diploma in Hospitality or Tourism management.</li><li>
Minimum 2 years' work experience hotel operations.</li><li>
Good problem solving, administrative and interpersonal skills are a must.</li><li>
Native level Arabic skills required</li></ul></div></div></div><p></p>

RESERVATION AGENT

Best western plus hotels and resorts Kuwait 

<p><b>Job Title:</b> Reservation Agent</p><p><b>Location:</b> Best Western Hotels &ndash; Kuwait</p><p><b>Department:</b> Front Office / Reservations</p><p><b>Reports To:</b> Reservations Supervisor / Front Office Manager</p><p><b>Job Summary</b></p><p>The Reservation Agent is responsible for handling all guest inquiries related to reservations in a professional, efficient, and courteous manner. The role involves managing booking requests, maximizing room sales, and ensuring guest satisfaction by providing accurate information and personalized service in line with Best Western Hotels standards.</p><p><b>Key Responsibilities</b></p><ul><li>Handle incoming calls, emails, and online inquiries related to room reservations.</li><li>Provide accurate information regarding room rates, availability, hotel services, and promotions.</li><li>Process individual and group bookings, modifications, and cancellations promptly and correctly.</li><li>Upsell rooms, packages, and hotel facilities to maximize revenue.</li><li>Maintain guest profiles and reservation records in the Property Management System (PMS).</li><li>Ensure all reservation details are accurate and complete before guest arrival.</li><li>Coordinate with the Front Office, Sales, and Housekeeping departments for smooth operations.</li><li>Respond to guest complaints, requests, and special requirements professionally.</li><li>Monitor daily arrivals, VIP reservations, and special requests.</li><li>Follow company policies, procedures, and Best Western brand standards.</li><li>Prepare and share daily/weekly reservation reports with the Reservations Supervisor.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>High school diploma or bachelor&rsquo;s degree in Hospitality, Business, or related field.</li><li>Previous experience as a Reservation Agent, Front Office Agent, or similar role in the hotel industry is preferred.</li><li>Strong knowledge of hotel reservation systems (Opera or similar PMS).</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong customer service orientation and sales skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Flexibility to work shifts, weekends, and holidays as required.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and benefits package.</li><li>Training and career development opportunities within Best Western Hotels.</li><li>Professional and supportive work environment.</li><li>Transportation to and from the hotel</li></ul><p>share your cv on/ hr@bestwesternkuwait.com</p><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Mahboola: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>hospitality : 2 years (Preferred)</li></ul>

Reservation agent

Riviera Hotel Dubai

<ul><li>Respond to reservation inquiries via phone, email, online platforms, or in person.</li><li>Process and confirm individual and group reservations.</li><li>Input reservations accurately into the Property Management System (PMS) or booking software.</li><li>Manage room availability and allocation according to business demands.</li><li>Coordinate with front office, sales, and housekeeping to ensure smooth guest experiences.</li><li>Handle reservation modifications, cancellations, and special requests.</li><li>Monitor and manage overbooking and no-shows.</li><li>Provide detailed information about the property, amenities, pricing, and policies.</li><li>Upsell higher-category rooms and services when appropriate to maximize revenue.</li><li>Generate daily, weekly, or monthly reservation and occupancy reports.</li><li>Ensure compliance with company policies and procedures regarding bookings and payments.</li></ul><p>*</p><p>Job Type: Full-time</p>

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