reservation specialist

Stella Stays

<p>Stella Stays - Who are we?</p><p>At Stella Stays, we&rsquo;re not just another hospitality brand - we&rsquo;re building the future of living. We&rsquo;ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</p><p>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</p><p>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what&rsquo;s never been built before - together.<br/>If you&rsquo;re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you&rsquo;ve found it. Welcome to the future. Welcome to Stella Stays.</p><p>About the Role:</p><p>We&rsquo;re looking for an Accountant to own our day-to-day financial operations. If you know your way around GAAP, IFRS, and have experience in hospitality, we want to hear from you.</p><p>What You&rsquo;ll Do:</p><ul><li>Record daily sales invoices in Zoho Books.</li><li>Reconcile bank statements and verify OTA payments daily.</li><li>Manage e-commerce settlements and reconcile related clearing accounts.</li><li>Handle accounting transactions in line with GAAP and IFRS (including IFRS 15, IFRS 16, and IAS 16).</li><li>Verify and record monthly expenses, accruals, provisions, and OTA commissions.</li><li>Perform related party reconciliations.</li><li>Oversee accounts receivable and ensure timely collections.</li><li>Lead month-end closings and deliver daily, weekly, and monthly financial reports.</li><li>Assist with internal and external audits.</li><li>​Jump in on other tasks as needed&mdash;whatever keeps us moving forward.</li></ul><p>Requirements</p><ul><li>Experience in hospitality and handling OTA payouts is a plus.</li><li>Hands-on experience with e-commerce platforms and reconciling clearing accounts.</li><li>Strong knowledge of UAE tax regulations and international accounting standards (IFRS 15, IFRS 16, IAS 16).</li><li>Solid understanding of accruals, provisions, accounts receivable, and related party reconciliations.</li><li>Proficiency in Zoho Books (or similar accounting systems).</li><li>Excellent command of English&mdash;spoken and written.</li><li>​Bachelor&rsquo;s degree in Accounting or Finance. ACCA, CPA, CMA, or CA is a plus.</li></ul><p>If you&rsquo;re ready to dive into a fast-moving environment and help us shape the future of living, apply now. We can&rsquo;t wait to meet you.</p><p>Job Type: Full-time</p>

Guest Experience/Reservation Specialist

Careers In Travel | Destination Planners

<div>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 Destination Knot is seeking a detail-oriented
 <strong>
  Remote Reservation Support Specialist
 </strong>
 to assist with client reservation requests and provide administrative support related to booking and scheduling services. This is a remote support role focused on customer service, coordination, and accurate data handling within a reservations environment.
 <br/>
 <br/>
 This position is ideal for individuals who are organized, professional, and comfortable working independently in a remote setting.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Assist with reservation and scheduling requests submitted by clients
 <br/>
 <br/>
 Support booking coordination across various service categories, including accommodations and related services
 <br/>
 <br/>
 Maintain accurate client records and reservation details in internal systems
 <br/>
 <br/>
 Communicate professionally with clients via email, phone, or messaging platforms
 <br/>
 <br/>
 Provide general customer service support and follow established processes
 <br/>
 <br/>
 Review confirmations and documentation for accuracy and completeness
 <br/>
 <br/>
 Collaborate with internal teams to ensure a smooth client experience
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Strong written and verbal communication skills
 <br/>
 <br/>
 Excellent attention to detail and organizational abilities
 <br/>
 <br/>
 Comfortable using online systems, email, and basic digital tools
 <br/>
 <br/>
 Ability to manage multiple tasks while meeting deadlines
 <br/>
 <br/>
 <strong>
  Customer Service Or Administrative Support Experience Preferred
  <br/>
  <br/>
 </strong>
 Reliable internet access and ability to work remotely
 <br/>
 <br/>
 <strong>
  Work Environment
  <br/>
  <br/>
 </strong>
 Fully remote position
 <br/>
 <br/>
 Flexible scheduling options may be available
 <br/>
 <br/>
 Supportive, structured team environment
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Remote Reservation Support Specialist

BARCELO HOTEL GROUP TÜRKİYE

<div><h2 class="jobSectionHeader"><b>İş Tanımı</b></h2><p>
Avrupa Yakası Taksim B&ouml;lgesi'nde bulunan, Uluslararası Otelcilik Zincirine bağlı Barcelo İstanbul Hotel'imize <b>&quot;Reservation Agent&rsquo;&rsquo;</b> olarak g&ouml;revlendirmek &uuml;zere &ccedil;alışma arkadaşı aramaktayız.</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div>
<ul><li>Otelcilik sekt&ouml;r&uuml;nde tecr&uuml;beli,</li>
<li>Turizm otelcilik b&ouml;l&uuml;m&uuml; mezunu</li>
<li>Online satış kanallarına hakim,</li>
<li>İyi derecede yazılı ve s&ouml;zl&uuml; İngilizce dil bilgisine sahip,</li>
<li>Opera programına hakim,</li>
<li>Takım &ccedil;alışmasına yatkın,</li>
<li>D&uuml;zg&uuml;n diksiyona sahip,</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Reservation Clerk
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;alışma Şekli</b></p>
<div>:</div>
<div>Tam zamanlı
</div></div><div><p><b>&Ccedil;alışma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>İş Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Eleman
</div></div><div><p><b>&Ccedil;alışma Yeri</b></p>
<div>:</div>
<div>İstanbul Avrupa Yakası Beyoğlu
<p>Kocatepe, Barcel&oacute; Istanbul, Abd&uuml;lhak Hamit Caddesi, Beyoğlu/İstanbul</p>
<ul><div>Toplu Taşımaya Erişim</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>2-25 yıl
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>23.02.2026
</div></div><div><p><b>Son Başvuru Tarihi</b></p>
<div>:</div>
<div>11.07.2026</div></div></ul></div>

Reservation Agent

JW Marriott, Bengaluru

<div>
 <p>
  <strong>
   POSITION SUMMARY
  </strong>
 </p>
 <p>
 </p>
 <p>
  Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 </p>
 <p>
 </p>
 <p>
  Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 </p>
 <p>
 </p>
 <p>
  PREFERRED QUALIFICATIONS
 </p>
 <p>
  Education: High school diploma or G.E.D. equivalent.
 </p>
 <p>
  Related Work Experience: No related work experience.
 </p>
 <p>
  Supervisory Experience: No supervisory experience.
 </p>
 <p>
  License or Certification: None
 </p>
 <p>
 </p>
 <p>
 </p>
 <p>
 </p>
 <p>
  <em>
   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  </em>
 </p>
</div>


Reservation Associate

OKU Hotels

<div><h2 class="jobSectionHeader"><b>Description:</b></h2>
<p></p><p><b>At OKU,</b> we are committed to sourcing the best of local and international talent to cultivate our reputation for excellence. We are currently looking for a guest-focused, detail-oriented, and highly organized <b>Reservation Agent </b>to join our team at OKU Bodrum.
</p><p>
This role presents an exciting opportunity to be part of a prestigious and growing hotel &amp; lifestyle brand. As a Reservation Agent, you will be responsible for managing guest reservations efficiently, responding to inquiries professionally, and optimizing the hotel&rsquo;s occupancy levels.
</p><p>
You will be working at OKU&rsquo;s newest luxurious location, opening in May 2026 in Bodrum, Turkey. This hands-on role invites you to be part of an award-winning brand known for its commitment to quality and excellence.
</p><p><b>
ABOUT OKU
</b></p><p>
&lsquo;<b>OKU</b>&rsquo; is derived from the Japanese spiritual and architectural concept meaning &lsquo;inner space.&rsquo; OKU Hotels is a boutique collection of soulfully curated, laidback luxury hotels, designed for the modern traveler. Each hotel is a meticulously crafted sanctuary, blending barefoot luxury with local connections and slow living.
</p><p>
Headquartered in London, OKU Hotels currently operates in Ibiza and Kos, with future openings planned in Turkey and Spain. Over the next five years, OKU aims to expand its portfolio to over ten exquisite properties in captivating destinations worldwide.
</p><p></p><p><b>
RESPONSIBILITIES OF THE ROLE
</b></p><ul><li>Manage reservation requests via phone, email, and online booking platforms.
</li><li>Communicate professionally with guests throughout the reservation process.
</li><li>Check room availability and offer the most suitable options to guests.
</li><li>Prepare daily, weekly, and monthly reservation reports for management.
</li><li>Stay updated on room rates, promotions, and special packages to provide accurate information.
</li><li>Handle special requests and VIP reservations while coordinating with relevant departments.
</li><li>Monitor reservation cancellations, modifications, and no-shows, taking necessary actions.
</li><li>Ensure reservation systems are updated and accurate at all times.
</li><li>Collaborate with the Sales &amp; Marketing and Front Office departments to maximize occupancy rates.
</li><li>Consider guest feedback to enhance service quality and provide recommendations for improvement.
</li><li>Assist in pricing strategies in line with revenue management policies.
</li><li>Follow all hotel reservation policies and procedures.
</li></ul><p><b>
CANDIDATE REQUIREMENTS
</b></p><ul><li>Previous experience in a hotel reservation or front office role is preferred.
</li><li>Guest-oriented mindset with a strong commitment to customer satisfaction.
</li><li>Knowledge of hotel reservation systems (Opera, Fidelio, etc.) is an advantage.
</li><li>Strong organizational, time management, and problem-solving skills.
</li><li>Excellent verbal and written communication skills.
</li><li>Ability to work flexible hours, including weekends and holidays.
</li><li>Fluency in English (Additional language skills are a plus).
</li></ul><p><b>
TECHNICAL AND BEHAVIORAL COMPETENCIES
</b></p><ul><li>Commitment to providing an exceptional guest experience.
</li><li>Attention to detail and accuracy in handling reservations.
</li><li>Ability to remain calm and solution-oriented in a fast-paced environment.
</li><li>Strong teamwork skills with a proactive and responsible attitude.
</li><li>Compliance with hotel policies, procedures, and service standards.</li></ul></div><p></p>

OKU Bodrum- Reservation Agent

Wayz Digitally

<p>We are looking for a <b>detail-oriented and service-driven Reservation Executive</b> to join our client's growing hospitality operations team. The selected candidate will be responsible for managing guest reservations, coordinating with internal departments, and ensuring a smooth booking and guest experience across multiple platforms.</p><p><b>Key Responsibilities</b></p><p><b>Guest Communication &amp; Reservation Coordination</b></p><ul><li>Respond to guest inquiries professionally via phone, email, WhatsApp, and OTA platforms.</li><li>Assist guests throughout the reservation journey by sharing accurate details on availability, rates, offers, and booking policies.</li><li>Maintain complete, accurate, and well-structured guest and reservation records.</li></ul><p><b>Reservation &amp; System Management</b></p><ul><li>Create, modify, and confirm reservations, ensuring accuracy in booking details and payment processing.</li><li>Handle cancellations, amendments, refunds, and special requests in accordance with company policies.</li><li>Ensure booking calendars are accurate and synchronized across all distribution channels.</li></ul><p><b>Pre-Arrival Planning &amp; Guest Support</b></p><ul><li>Verify guest information and ensure compliance with regulatory and documentation requirements.</li><li>Share pre-arrival instructions, check-in details, and welcome communications with guests.</li><li>Coordinate closely with Guest Relations, Housekeeping, and Operations teams to deliver a seamless guest experience.</li></ul><p><b>Revenue Support &amp; Performance Tracking</b></p><ul><li>Monitor room rates and support pricing strategies to maximize occupancy and revenue.</li><li>Assist with rate updates for peak periods, holidays, and special events.</li><li>Track key performance indicators, including occupancy, ADR, and booking trends.</li></ul><p><b>Market Monitoring &amp; Listing Optimization</b></p><ul><li>Conduct competitor rate analysis and monitor local market conditions.</li><li>Support promotional initiatives and enhance OTA listing visibility and performance.</li><li>Ensure all listings remain accurate, updated, and compliant with regulatory requirements.</li></ul><p><b>Reporting &amp; Documentation</b></p><ul><li>Maintain daily records of reservations, inquiries, payments, cancellations, refunds, and no-shows.</li><li>Prepare and submit accurate shift-wise and daily performance reports.</li><li>Record all guest communications and booking updates in the PMS for audit and tracking purposes.</li></ul><p><b>Internal Coordination</b></p><ul><li>Liaise with Housekeeping, Maintenance, and Guest Relations teams to ensure property readiness.</li><li>Communicate guest requirements such as early check-ins, late check-outs, extensions, and VIP arrangements.</li></ul><p><b>Cancellation, Refund &amp; Inventory Control</b></p><ul><li>Review and process cancellation and refund requests in line with company policies.</li><li>Update booking systems and OTA portals promptly to reflect changes.</li><li>Track no-shows and manage inventory availability efficiently.</li></ul><p><b>Calendar, Listing &amp; Property Setup</b></p><ul><li>Manage booking calendars, including inventory blocking and release with proper documentation.</li><li>Support listing improvements, pricing accuracy, and compliance checks.</li><li>Assist with onboarding new properties by ensuring complete and accurate listings, images, and required permits.</li></ul><p><b>Reviews &amp; Dispute Management</b></p><ul><li>Monitor guest reviews across platforms and escalate issues when required.</li><li>Coordinate with OTA partners by providing documentation for dispute resolution.</li><li>Partner with Guest Relations teams to maintain high guest satisfaction and ratings.</li></ul><p><b>Required Qualifications &amp; Skills</b></p><ul><li>Strong proficiency in English (<b>Hindi or Arabic is an advantage</b>).</li><li>Excellent communication and customer service skills.</li><li>High attention to detail with the ability to multitask effectively.</li><li><b>Hands-on experience with PMS and OTA platforms such as Hostaway, Airbnb, Booking.com, and Expedia is mandatory.</b></li><li>Proficient in Microsoft Office applications (Excel, Word, Outlook).</li></ul><p><b>Benefits</b></p><ul><li>Company-sponsored employment visa</li><li>Medical insurance coverage</li><li>Paid annual leave</li><li>One-way annual air ticket after completing 12 months of service</li><li>Additional benefits as per company policy</li></ul><p><b>Language Requirements</b></p><ul><li>English &ndash; Required</li><li>Hindi or Arabic &ndash; Preferred</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED5,000.00 per month</p><p>Experience:</p><ul><li>Reservation Executive: 4 years (Required)</li><li>OTA: 4 years (Required)</li><li>PMS: 3 years (Required)</li><li>Reservation reports preparation like ADR, CSAT: 2 years (Required)</li><li>Revenue &amp; Pricing: 1 year (Required)</li></ul>

Reservation Executive - OTA & PMS must

Mandarin Oriental

<div>
 <strong>
  Reservation Agent
  <br/>
  <br/>
 </strong>
 Mandarin Oriental Muscat is looking for a
 <strong>
  Reservation Agent
 </strong>
 to join our
 <strong>
  Reservation
 </strong>
 team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 <strong>
  Mandarin Oriental Muscat
  <br/>
  <br/>
 </strong>
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 <br/>
 <br/>
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Carries out the daily operation/task of Reservations.
  </li>
  <li>
   Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.
  </li>
  <li>
   Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.
  </li>
  <li>
   To have full knowledge of all rates, (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel&rsquo;s primary competition.
  </li>
  <li>
   To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.
  </li>
  <li>
   To perform the task of downloading external reservation systems (GDS, SynXis &amp; other platforms).
  </li>
  <li>
   To check 1- &amp; 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.
  </li>
  <li>
   To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.
  </li>
  <li>
   To ensure all VIP and special requests are handled efficiently and accurately.
  </li>
  <li>
   To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.
  </li>
  <li>
   To ensure that filing is up to date.
  </li>
  <li>
   To follow-up No-Shows
  </li>
  <li>
   To check reservations cancellations and credit allowances from the previous day.
  </li>
  <li>
   To communicate daily with the Guest Relations and Front Office departments
  </li>
  <li>
   To send confirmations in accordance with LQE standards
  </li>
  <li>
   To maximize daily occupancy and average rates through effective up selling
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
 </ul>
</div>


Reservation Agent - Omani National

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