reservation specialist

Grand Hyatt Kuwait City

<div><div><p>Summary</p><div><p>
As a Reservation Agent, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.</p><p></p><p><br>
The Reservation Agent is responsible to assist in the smooth and efficient running of the Reservation Department within the Rooms Division</p></div></div><p></p><div><p><br>
Qualifications</p><div><p>
The potential candidate must ideally have:</p>
<ul>
<li>A relevant degree or diploma in Hospitality or Tourism management.</li>
<li>Minimum 2 years' work experience hotel operations.</li>
<li>Good problem solving, administrative and interpersonal skills are a must.</li>
<li>Arabic language skills is a must</li></ul></div></div></div><p></p>

RESERVATION AGENT (ARABIC SPEAKER)

Swissotel

<div><b>Company Description</b><p><br>
Swissotel Al Ghurair &amp; Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.</p><b><br>
Job Description</b><p><br>
As a Reservation Agent you are responsible for handling incoming calls and inquiries to the reservation department in a professional, efficient, and friendly manner.</p><p><b>
What&rsquo;s in it for you:</b></p><ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Environmental Social and Governance activities</li></ul><p><b>
What you will be doing</b><b>:</b></p><ul><li>
Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures</li><li>
Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards</li><li>
Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department</li><li>
Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings</li><li>
Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company</li><li>
Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment</li></ul><p>
Comply with the hotel environmental, health and safety policies and procedures</p><b><br>
Qualifications</b><br>
<ul><li>
Previous experience in hospitality industry is preferred</li><li>
Strong communication skills</li><li>
Excellent customer service and communication skills</li><li>
Strong interpersonal skills and the ability to handle guest inquiries and complaints professionally</li><li>
Proficiency in using reservation software and booking systems will be a strong advantage</li><li>
Familiarity with Opera, Microsoft Office and other relevant software applications</li><li>
Effective time management skills, detail-oriented</li><li>
Ability to work well in a team and collaborate with other hotel departments</li></ul><br>
<b>
Additional Information</b><p><b><br>
Visa requirements:</b></p><p>
Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair &amp; Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.</p><p><b>
Our commitment to Diversity &amp; Inclusion:</b></p><p>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p><b>
Why work for Accor?</b></p><p>
Guided by our purpose <b>&ldquo;Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.&rdquo;</b> we empower every team member to bring their passion and creativity to life.</p><p>
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.</p><p>
Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.</p><p>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>
Do what you love, care for the world, dare to challenge the status quo! <b>#HOSPITALITY IS A WORK OF HEART</b></p></div>

Reservation Agent

Inspire Management Training Center

<p>We are seeking a detail-oriented and guest-focused <b>Reservation Agent</b> to join a prestigious luxury hotel group in Qatar. The ideal candidate will manage all room reservation inquiries and ensure a seamless booking experience, maintaining the highest standards of service and professionalism.</p><p><b>Key Responsibilities</b></p><ul><li>Manage all incoming reservation inquiries via phone, email, and online platforms promptly and professionally.</li><li>Accurately process reservations using the hotel&rsquo;s Property Management System (PMS).</li><li>Ensure all bookings include correct guest information, special requests, and billing details.</li><li>Respond to guest questions regarding rates, availability, hotel services, and policies.</li><li>Upsell room categories and additional hotel services to maximize revenue opportunities.</li><li>Coordinate with front office, sales, and housekeeping teams for smooth pre-arrival arrangements.</li><li>Monitor daily room availability and occupancy forecasts to support inventory management.</li><li>Maintain accurate records and prepare reservation reports as needed.</li><li>Follow hotel policies and standard operating procedures in every interaction.</li><li>Address guest concerns or complaints promptly, escalating when necessary.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>High school diploma or equivalent; additional hospitality or reservations training is an advantage.</li><li>Minimum 2&ndash;3 years of experience in a reservations or front desk role within the hospitality industry, preferably in a luxury hotel.</li><li>Proficiency with hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Fluent in English and Tagalog; additional language skills are a plus.</li><li>Currently residing in Qatar with a valid QID and transferable visa.</li><li>Philippine Nationals preferred</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary package</li><li>Accommodation, meals, and transportation provided</li><li>Opportunities for career growth and professional training within a leading luxury hospitality group</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,500.00 - QAR3,000.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Reservation Agent (Luxury Hotels): 3 years (Required)</li></ul><p>Language:</p><ul><li>English and Tagalog (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Reservations Agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25130634<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Courtyard Riyadh Olaya, 2759 Olaya District, Moussa Bin Nussair Street, Riyadh, Saudi Arabia, Saudi Arabia, 11333<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><p><b><br>
Additional Information: </b>This hotel is owned and operated by an independent franchisee, Courtyard By Marriott Olaya. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.</p><p></p><div><br>
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</div><div>
</div><div>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</div><div>
</div><div>Education: High school diploma or G.E.D. equivalent.</div><div>
Language: Arabic and English required.</div><div>
Related Work Experience: No related work experience.</div><div>
Supervisory Experience: No supervisory experience.</div><div>
License or Certification: None</div><div>
</div><div>Only Saudi National</div><p></p><p><i><br>
This company is an equal opportunity employer.</i></p><p>
frnch1</p><p></p><p>
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.<br>
<br>
<br>
</p><div>In joining Courtyard, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Ramada by Wyndham Riyadh King Fahd Rd

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1>
<p></p>
<p>The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.</p>
<p></p>
<p><b>KEY RESPONSIBILITIES</b></p>
<p></p>
<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
<p></p><p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Attention to detail</p></li><li><p>
Service excellence</p></li><li><p>
Communication</p></li><li><p>
Commercial awareness</p></li><li><p>
Planning &amp; organization</p></li><li><p>
Driving results</p></li><li><p>
Flexibility</p></li><li><p>
Accountability</p></li><li><p>
Teamwork</p></li><li><p>
Can-do attitude</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><p>
.</p><ul><li><p>
Business / hospitality management BA qualification is an advantage.</p></li><li><p>
Proficiency in Opera Cloud.</p></li><li><p>
1 years&rsquo; experience working as a receptionist or in a similar role.</p></li><li><p>
Language requirement: professional
</p></li><li><p>Eligibility to work in Saudi Arabia</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Tools</b></h3><p>
Microsoft Office</p><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Problem Solving, Active listening</p><h3 class="jobSectionHeader"><b>
Customer service</b></h3><p>
Customer Support</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Diversity &amp; Inclusion, Caring, Fun</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Incentive plans, Learning &amp; development programmes, Career development, Hotel restaurant staff rate, Multisport Benefit program &ndash; Employee Friends &amp; Family, Multisport Benefit program &ndash; Employee, Employee rate in all Wyndham hotels globally, Training program &ndash; All employee levels, Staff party</p></div></div>

Shangri-La Group

<div>
 <strong>
  Shangri-La Barr Al Jissah Muscat
 </strong>
 , Sultanate of Oman
 <br/>
 <br/>
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 <br/>
 <br/>
 The Reservations Intern supports the reservations team in managing guest bookings, inquiries, and system updates. This role provides hands-on experience with hotel reservation systems, guest communication, and coordination with front office and sales teams, contributing to overall guest satisfaction and operational efficiency.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in handling reservation inquiries via phone, email, or online channels in a timely and professional manner.
  </li>
  <li>
   Support in entering, modifying, and canceling reservations accurately in the hotel&rsquo;s reservation system.
  </li>
  <li>
   Learn to provide guests with information on room types, rates, packages, and availability.
  </li>
  <li>
   Collaborate with the front office and sales teams to ensure special requests, VIP bookings, or group reservations are well-coordinated.
  </li>
  <li>
   Help maintain accurate records of bookings, guest preferences, and billing instructions.
  </li>
  <li>
   Observe and assist in applying upselling techniques and promoting special offers when appropriate.
  </li>
  <li>
   Respond to guest questions or concerns with clarity and courtesy, escalating when needed.
  </li>
  <li>
   Participate in training and daily briefings to understand systems, procedures, and brand standards.
  </li>
  <li>
   Ensure confidentiality and accuracy when handling guest information and booking details.
  </li>
  <li>
   Maintain a neat and organized reservations area at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Interest in hotel operations, guest service, and reservations management.
  </li>
  <li>
   Good communication skills, both written and verbal.
  </li>
  <li>
   Basic computer literacy and familiarity with hotel booking systems is an advantage (training provided).
  </li>
  <li>
   Detail-oriented, organized, and able to manage multiple tasks.
  </li>
  <li>
   Positive attitude, team-oriented, and willing to learn in a fast-paced environment.
  </li>
  <li>
   Flexible with working hours, including weekends and holidays, if required.
  </li>
 </ul>
</div>


Reservations Intern

Bloomfields Facilities Management LLC

<p>We are a growing Holiday Homes company dedicated to providing exceptional guest experiences and seamless property management. Our mission is to create memorable stays by delivering excellent service, efficient reservations, and personalized support to our guests.</p><p><b>Job Responsibilities:</b></p><ul><li>Handle incoming inquiries through phone, email, and online booking platforms.</li><li>Manage daily reservations, cancellations, and modifications with accuracy.</li><li>Ensure all bookings are updated in the system and coordinate with the operations team for smooth guest check-ins and check-outs.</li><li>Respond promptly to guest queries and provide detailed property information.</li><li>Monitor occupancy levels, maximize booking opportunities, and upsell services.</li><li>Maintain professional communication with guests, partners, and property owners.</li><li>Assist in preparing daily/weekly reservation reports and occupancy updates.</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in reservations, customer service, or hospitality (holiday homes/hotels preferred).</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in MS Office and reservation/booking systems (e.g., Airbnb, Booking.com, Expedia, etc.).</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Fluency in English (Arabic or other languages is an advantage).</li><li>Positive attitude, detail-oriented, and guest-focused.</li></ul><p>Job Type: Full-time</p>

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