reservation specialist

Khalidia Palace Hotel Dubai by Mourouj Gloria

Key Responsibilities:<ul><li>Handle all reservation requests via phone, email, online platforms, and travel partners in line with hotel policies.</li><li>Process individual and group reservations accurately, ensuring all details are correctly recorded in the system.</li><li>Manage room allocations, availability updates, and daily inventory control.</li><li>Provide prompt and accurate responses to guest inquiries regarding rates, room types, packages, and promotions.</li><li>Upsell room categories, packages, and hotel services to maximize revenue.</li><li>Coordinate with Front Office, Sales, and other departments to ensure smooth arrival experiences.</li><li>Prepare and update reservation reports, forecasts, and daily pick-up information.</li><li>Handle reservation modifications, cancellations, and special requests efficiently.</li><li>Maintain high standards of guest data accuracy and confidentiality.</li><li>Assist with group blocks, contracts, and communication with organizers or travel agents.</li><li>Deliver excellent service and maintain a professional and friendly reservation experience.</li></ul>Requirements:<ul><li>Previous experience in a 5-star hotel Reservations or Front Office role is essential.</li><li>Strong communication, customer service, and sales skills.</li><li>Professional appearance, telephone etiquette, and a positive attitude.</li><li>High level of accuracy, organization, and ability to multitask.</li><li>Proficiency in hotel reservation systems and Microsoft Office is an advantage.</li></ul>How to Apply: Submit your resume via Indeed or email to dxbkp.hr@gloria-hotels.com.Job Type: Full-time

Reservations Agent

IntercityHotel Riyadh

Position SummaryThe Reservation Agent is responsible for handling all reservation inquiries, ensuring accurate and efficient bookings, maximizing room revenue, and delivering exceptional guest service. The role requires strong communication skills, accuracy, and the ability to work in a fast-paced hotel environment.Key Responsibilities1. Reservation Handling<ul><li>Respond to all reservation inquiries via phone, email, WhatsApp, OTA extranets, and walk-ins.</li><li>Process individual and group reservations accurately and efficiently.</li><li>Enter reservations correctly in the PMS (Opera).</li><li>Confirm bookings and send confirmation letters or emails.</li><li>Ensure all guest details, billing instructions, and special requests are recorded properly.</li></ul>2. Revenue &amp; Sales Support<ul><li>Upsell room categories and promote hotel facilities to maximize revenue.</li><li>Follow rate structures, corporate agreements, FIT/wholesaler rates, and promotions.</li><li>Ensure rates and availability are accurately displayed across all channels.</li><li>Assist the Revenue Manager in monitoring pick-up, pace, and forecast when requested.</li></ul>3. Guest Service &amp; Communication<ul><li>Offer prompt, polite, and helpful service to all guests.</li><li>Provide accurate information about room types, facilities, promotions, and hotel services.</li><li>Assist repeat guests and VIPs with personalized booking arrangements.</li><li>Handle complaints or booking issues and escalate when necessary.</li></ul>4. Coordination &amp; Administration<ul><li>Work closely with Front Office, Housekeeping, Sales, and Revenue teams.</li><li>Maintain updated records of daily bookings, cancellations, and modifications.</li><li>Ensure proper filing and documentation of guest correspondence.</li><li>Prepare daily reservation reports and forecasts when required.</li></ul>5. System &amp; Channel Management<ul><li>Ensure Opera reservations are accurate and complete.</li><li>Monitor channel manager (if applicable) to ensure parity across OTAs.</li><li>Update booking restrictions, blackout dates, and special offers (under supervision).</li><li>Ensure overbooking levels are managed correctly to avoid guest dissatisfaction.</li></ul>Requirements<ul><li>Prior experience as a Reservation Agent or in Front Office operations is an advantage.</li><li>Strong verbal and written communication in English; Arabic is a plus.</li><li>Excellent telephone etiquette and guest service skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to multitask and work under pressure.</li><li>Knowledge of Opera PMS, OTA extranets, and basic revenue concepts is preferred.</li><li>Computer skills: MS Office, email, and reservation systems.</li></ul>Competencies<ul><li>Customer Service Orientation</li><li>Communication &amp; Interpersonal Skills</li><li>Problem Solving</li><li>Time Management</li><li>Teamwork</li><li>Sales Mindset &amp; Upselling Skills</li><li>Professionalism &amp; Grooming</li></ul>Job Type: Full-timePay: &#65020;4,000.00 - &#65020;5,000.00 per monthApplication Question(s):<ul><li>Are you a Saudi National?</li></ul>Experience:<ul><li>Hotels: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Expected Start Date: 20/01/2026

Hotel Reservation Agent

Mandarin Oriental

<div>
 
 Reservation Agent
 
 
 
 Mandarin Oriental Muscat is looking for a
 
 Reservation Agent
 
 to join our
 
 Reservation
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Carries out the daily operation/task of Reservations.
 </li>
 <li>
 Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.
 </li>
 <li>
 Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.
 </li>
 <li>
 To have full knowledge of all rates, (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel&rsquo;s primary competition.
 </li>
 <li>
 To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.
 </li>
 <li>
 To perform the task of downloading external reservation systems (GDS, SynXis &amp; other platforms).
 </li>
 <li>
 To check 1- &amp; 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.
 </li>
 <li>
 To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.
 </li>
 <li>
 To ensure all VIP and special requests are handled efficiently and accurately.
 </li>
 <li>
 To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.
 </li>
 <li>
 To ensure that filing is up to date.
 </li>
 <li>
 To follow-up No-Shows
 </li>
 <li>
 To check reservations cancellations and credit allowances from the previous day.
 </li>
 <li>
 To communicate daily with the Guest Relations and Front Office departments
 </li>
 <li>
 To send confirmations in accordance with LQE standards
 </li>
 <li>
 To maximize daily occupancy and average rates through effective up selling
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Reservation Agent - Omani National

Ramada by Wyndham Bahrain

<div><h1 class="jobSectionHeader">SUMMARY</h1>

The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.

KEY RESPONSIBILITIES

<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Attention to detail</li><li>
Service excellence</li><li>
Communication</li><li>
Commercial awareness</li><li>
Planning &amp; organisation</li><li>
Driving results</li><li>
Flexibility</li><li>
Accountability</li><li>
Teamwork</li><li>
Can-do attitude</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1>
.<ul><li>
Business / hospitality management BA qualification is an advantage.</li><li>
Proficiency in Opera Cloud.</li><li>
1 years&rsquo; experience working as a receptionist or in a similar role.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Customer service</h3>
Customer Service<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud<h3 class="jobSectionHeader">
General skills</h3>
Hotel reception or reservations</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Leadership, Fun, Continuous learning</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Incentive plans, Learning &amp; development programmes, Career development</div></div>

APRONS AND HAMMERS

Our Award wining Restaurant is looking for an experienced candidate to join us on an immediate basis as a Reservationist .You will provide various planning and booking services, including answering customers questions Handle reservations efficiently, ensuring a seamless experience for our guests.Key Responsibilities:<ul><li>Handle reservations efficiently, ensuring a seamless experience for our guests.</li><li>Manage high-volume reservations for our beach club and restaurant.</li><li>Provide excellent customer service and communicate effectively with guests.</li></ul>Qualifications:Communication Skills: Clear and effective communication to handle reservations and interact with customers.Attention to Detail: Precision in recording reservation details and ensuring accuracy.Multi-tasking: Capability to handle multiple reservations simultaneously.Familiarity with SevenRoomsComputer Literacy: Proficiency in using reservation software and basic computer skills.Hospitality Experience: Previous experience in the hospitality industry is often preferred.If you're ready for a new challenge, please reach out or share with someone who might be interested!Why Join Us:Work in a stunning beachfront location in the heart of Dubai.Be part of a dynamic team dedicated to creating memorable moments.Competitive compensation and opportunities for growth.Job Type: Full-time

Ramada by wyndham dubai barsha heights

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.
KEY RESPONSIBILITIES<ul><li>
Accurately create, modify, and cancel reservations in Opera Cloud and ensure all details are updated in guest profiles.
</li><li>Confirm guest bookings and send professional email confirmations following Ramada standards.
</li><li>Handle group and FIT bookings, corporate, crew, and promotional reservations in coordination with Sales and Revenue teams.
</li><li>Ensure special requests and preferences are clearly communicated to Front Office and relevant departments.
</li><li>Proactively promote upselling opportunities and recommend suitable room categories or packages to maximize revenue.</li><li>
Maintain accurate input of guest information, rate codes, and payment details in Opera Cloud.
</li><li>Coordinate with the Revenue Manager to ensure rate parity across OTA, GDS, and direct booking channels.</li><li>
Review and update daily pick-up, cancellations, and no-show reports.
</li><li>Verify and maintain reservation traces, notes, and internal communications to ensure guest expectations are met.
</li><li>Support daily rate checks and ensure BAR and promotional rates are correctly loaded.</li><li>
Monitor booking pace and highlight unusual trends to the Reservations Supervisor.
</li><li>Contribute to achieving monthly Revenue and Guest Satisfaction (GSS) targets.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1><ul><li>
Diploma or degree in Hospitality Management or related field.
</li><li>Minimum 1&ndash;2 years of experience in Reservations or Front Office (preferably within an international 4&ndash;5 brand).
</li><li>Proficient in Opera Cloud, MS Office and OTA extranets.
</li><li>Strong communication and written skills in English (Arabic or other languages is an advantage).
</li><li>Detail-oriented, organized, and customer-service driven.
</li><li>Knowledge of rate structures, distribution channels, and revenue processes.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Time Management, Effective Communication, Interpersonal Skills<h3 class="jobSectionHeader">
Data and AI</h3>
Data Entry<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud</div></div>

Reservation Agent

Marriott International

<div>Additional Information 
Job Number25184172 
Job CategoryReservations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Assistant Reservation Manager

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